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Key Accomplishments: Phases 1 and 2

Key Benefits•Efficiency

•Effectiveness•Information Security

Secretariat IT Services

Commonwealth IT Infrastructure Services Service Excellence

• Developed 8 Secretariat consolidation plans and roadmaps

• Established project teams at each Secretariat to drive consolidation activities in a collaborative manner

• Completed Oracle procurement that will save the Commonwealth approx. $50M

• Conducted two ITIL & ISO training workshops• Developed staffing models for each Secretariat• Started developing inventory of Helpdesk and

Desktop & LAN assets

• Gathered inventories of infrastructure assets• Developed detailed infrastructure consolidation

plan• Supported MBI Grant Application• Developed strategy and plan to migrate

MassDOT email users to MassMail • Initiated rollout of VoIP at EOHHS• Designed MA Interagency Network (MAIN) and

implementation alternatives• Developed Mass.Gov Retooling Strategy

• Published Service Catalog• Issued FY10 rates• Began Service Management process

implementation• Assessed current state of chargeback and service

management operations• Created roadmap for improving services and

integrating process best practices• Developed strategy to increase customer focus

7. IT Governance:

8. IT Finance:

9. HR/Labor/Talent:

10. Communications:

• Appointed 8 SCIOs and implemented governance structure• Developed benefits and Key Performance Indicators (KPIs) to measure progress

• Issued guidance on how to roll up IT funding sources to the Secretariat level• Established ISA’s to delegate funding sources that could not be rolled up on July 1, 2009

• Developed understanding of IT staff by job function and family across the Commonwealth• Collaborated with NAGE to develop guiding principles related to staff transition and retraining

• Refresh the IT Consolidation wiki to provide information in an open and transparent manner• Issued weekly Email Blasts, quarterly NewsByte, CCIO videocast, and Communications Toolkit

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Target Accomplishments: Phase 3

Key Benefits•Efficiency

•Effectiveness•Information Security

Secretariat IT Services

Commonwealth IT Infrastructure Service

Commonwealth Service Excellence

1. Consolidated Secretariat operating model:• Phase out delegated operations• Wave 1 staff transitioned• Enhanced procurement with targeted

vendor2. Helpdesk Services:

• EOLWD and ANF consolidated

3. Data Center Services:• EOHED and 50% EOHHS data center services

pilot consolidated• Security architecture developed• Server virtualization architecture developed4. Network Services:• 50% of EOHHS VoIP implemented• Network backbone build started• Network contingency savings initiated5. Email & Directory Services:• DOT consolidated on MassMail

6. Service Excellence:• IT Service Management:

• Asset mgmt implemented• Change mgmt (50%)• Request Fulfillment (50%)

• Chargeback Improvement roadmap implementation in progress

• Common helpdesk toolset requirements compiled

7. IT Governance:

8. IT Finance:

9. HR/Labor/Talent:

10. Communications:

• 8 consolidation case studies developed• Benefits tracking pilot with EOHED and EOHHS completed

• Cost allocation and indirect rates developed• Guidance related to federal funds/trusts/grants/retained revenue developed

• Staff transition repeatable process developed• Process to train IT workforce in ITIL developed. Trainers identified.

• Report on consolidation developed to present to Governor and Cabinet• Changes related to staff transition communicated to IT workforce