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2 | Table of Contents

Message from ILSC Staff .........................................3Study Schedules and Language Levels ..................5

Course and Program Descriptions .........................7 Foundation Courses ...........................................7 Communication courses ...................................7 Academic Preparation Courses ........................8 Test Preparation Courses ...................................9 Business Courses ...............................................9 Creative & Cultural English Courses ..............11 French Courses .................................................12 Business Certificate Programs ........................12 Language Excellence Certificates ...................13 Test Preparation Programs ..............................13 Specialized Language Training ........................13

School Policies ........................................................15 Attendance and Lateness ................................15 Authorized Break & Leave of Absence ...........15 Certificates ........................................................16 English Only Policy ..........................................16 Dispute Resolution Procedure ........................16 Dismissal Policy ................................................17 Policy on Dignity and Respect ........................17 Refund Policy ....................................................17 Cell Phone/Electronics Policy ..........................17

Facilities and Student Services .............................18 Facilities and General Information .................18 Medical Insurance ............................................19 Study Permits ...................................................19 Academic and Cultural Counselling ...............19 Activities ........................................................... 20

Accommodation .................................................... 21Personal Safety Awareness .................................. 25Social Media .......................................................... 29Campus Map and phone numbers ..................... 32

Table of Contents

Message fromILSC Staff

WELCOME TO ILSC-VANCOUVER!

Learning a language by living it, using it every day, studying it in meaningful situations, and having fun in the process—this is what thousands of students from many countries have done at ILSC! Now it’s your turn!We are all involved in creating an atmosphere that supports students in learning English. Our approach to learning is student-centred—we believe that to learn a language, you must be active in it. We expect all students to be active in the following ways:

Talk with your teacher about your needs and interests

Get to know students from other cultures

Find ways to learn and practise English outside the school

Speak with staff when you have questions or concerns

Come to class on time

Attend class every day

Speak English Only in the school

Show respect for others

Join in all classroom activities—participate fully!

We also invite you to participate with ILSC outside of the classroom and to discover the city and culture of Vancouver, British Columbia, Canada, through our wide range of afternoon, weekend and volunteer activities, and through our homestay accommodation program.

We’re happy you’ve joined us for an amazing language and cultural learning adventure at ILSC!

Message From ILSC Staff | 3

Study Schedules

ILSC LANGUAGE LEVELS

bEGINNEr INtErmEdIAtE AdVANCEd

3 hoUr CoUrSES (Am) 1 2 3 4 1 2 3 4 1 2

1.5 hoUr SkILLS CoUrSES (Pm) bASICS ELEmENtS INtErmEdIAtE ComPEtENCY ProFICIENCY

Choose your schedule then choose your courses to build your learning path.

TuToringTutoring is available any time from 9am – 4pm, for 5 to 30 hours / week . You can apply for tutoring in addition to your scheduled program or as your main program.

Most courses are offered at many different levels and last four weeks (one ILSC session). At the end of the four week session, your

language level will be assessed. You can then choose new courses and may move up a level in your current or new course.

ILSC LANGUAGE LEVELSILSC 3 hour core morning courses are offered at 10 progressive levels. Afternoon skills courses span two successive levels (for example, a BASICS level course in the afternoon will have students who are at the Beginner 1 or Beginner 2 level in the AM class). This allows students to share strengths and skills with one another.

SkILLS LEVELSBasicInteracts in a simple way providing repeat or rephrased sentences. Speaks at a slower rate and needs help making short phrases or sentences. Asks and answers simple questions about basic needs or familiar topics.

ELEMEnTsCommunicates information while doing simple tasks. Can talk about familiar topics and have short social exchanges. Has difficulty sustaining conversation.

inTErMEdiaTECan speak with increasing spontaneity about topics related to everyday life such as family, hobbies, travel and some news events

coMpETEncyHas sufficient fluency and spontaneity to interact easily with native speakers. Participates in discussions of familiar topics while presenting and supporting a point of view.

proficiEncyExpresses fluently and spontaneously without much obvious searching for expressions. Uses language effectively for social and professional purposes, and formulates ideas and opinions sufficient to contribute skillfully to most discussions.

Study Schedules and Language Levels | 5

SChEdULE LESSoNS*/ wEEk dAYS

Am Pm

9:00–12:00 1:00–2:30 2:45 – 4:00

FULL-tImE INtENSIVE 30 lessonsMON–THU

Choose a 3-hour morning courseChoose a 3 hour afternoon course, or 2 afternoon skills electives

FRI No course

FULL-tImE 24 lessons MON–THU

Choose a 3-hour morning courseChoose 1 afternoon

skills elective No course

FRI No course

PArt-tImE Am 17 lessons MON–FRI Choose a 3-hour morning course No course

PArt-tImE Pm 13 lessons MON–THU No course Choose a 3-hour afternoon course, or 2 afternoon skills electives

*1 lesson = 50 minutes

FOUNDATION COURSES3 Hour coursEs (aM)

EngLisH foundaTion (BEGInnER 1 TO BEGInnER 3)Focus on the core languages skills you need to build a solid

English foundation. Develop your communicative ability

in English, including core listening, speaking, reading and

writing with integrated grammar and vocabulary. In the

English Foundation course, you will improve your confidence

communicating in English in a variety of everyday situations in

small group activities and lively classroom discussions, and will

improve your grammar, vocabulary and written English skills.

COMMUNICATION COURSES3 Hour coursEs (aM)

coMMunicaTion (BEGInnER 4 TO ADVAnCED 2)Improve your English speaking and listening skills through

dynamic group activities and lively classroom discussions.

Learn to express your ideas in diverse social situations and build

vocabulary in a wide range of subjects.

discussion circLE (ADVAnCED 2)Build new vocabulary and improve fluency through dynamic

discussions on topics such as art, sports, psychology, food, science

and technology.

1.5 Hour sKiLLs coursEs (pM)

assErTivEnEss (InTERMEDIATE 1 - InTERMEDIATE 2) Develop skills to confidently handle personal and business

situations. Focus on developing fluency rather than on grammar

correction or pronunciation difficulties unless they greatly interfere

with communication. Develop new ways of expressing yourself in

order to communicate clearly, make good choices, create realistic

goals, and stand up for yourself in a positive way.

Courses and ProgramsLearning English at ILSC is an interactive adventure. Join us for classes and activities that are interactive and student-centered. Explore a learning environment that will increase your confidence, help you relax and fill you with joy as you meet new people and discover Canada!

Our focus is to help you strengthen aspects of the four basic English skills: speaking, listening, reading and writing. We use various teaching resources and activities such as role-playing, computers, field trips, magazines, videos, group and pair work, language games, etc. Teachers will invite you to share your background, interests and goals in order to make your learning experience at ILSC an incredible one!

All courses are subject to availability depending on the interest and level of the students.

ILSC COURSE AND PROGRAM DESCRIPTIONS

Course and Program Descriptions | 7

convErsaTion (BEGInnER 1 TO ADVAnCED 2) Build confidence and improve fluency through daily practise,

dialogues, role-plays and guided conversation.

LisTEning (BEGInnER 1 TO ADVAnCED 2)Build comprehension of spoken language by practising listening

activities taken from daily social and academic situations.

pronunciaTion (BEGInnER 1 TO ADVAnCED 2) Practise and refine all aspects of pronunciation: sound, intonation,

stress and mechanics. At the upper level, develop fluent and

comprehensible speech through identification and correction of

specific pronunciation weaknesses through diagnostic testing,

teacher feedback, peer evaluation and self-monitoring.

puBLic spEaKing (InTERMEDIATE 1 TO ADVAnCED 2)Master the secrets of effective public speaking. Learn speech

organization, delivery techniques and listening skills – an excellent

way to push English skills to a higher level.

vocaBuLary (BEGInnER 1 TO ADVAnCED 2) Intensive reading, speaking and writing activities help build formal

and informal vocabulary including idioms and slang.

ACADEMIC PREPARATION COURSES3 Hour coursEs (aM)

EngLisH for acadEMic purposEs (BEGInnER 4 TO ADVAnCED 2)Designed to help you pursue further academic studies in English,

this course focuses on strengthening your reading, writing and

grammar skills. Listening and speaking skills are also improved

while exploring academic topics.


acadEMic spEaKing & LisTEning (InTERMEDIATE 3 TO ADVAnCED 2)Develop the speaking skills to participate effectively in academic

classes and discussions, as well as to develop effective

presentation skills.

acadEMic vocaBuLary (InTERMEDIATE 3 TO ADVAnCED 2) Intensive reading, speaking and writing activities will help you

build your formal and informal vocabulary, including idioms

and slang.

graMMar (BEGInnER 1 TO ADVAnCED 2)Improve your usage of standard English grammar.

rEading (InTERMEDIATE 1 TO ADVAnCED 2)Learn how to effectively skim and scan business and academic

documents. You’ll develop an understanding of plot,

theme and character.

acadEMic WriTing (InTERMEDIATE 3 TO ADVAnCED 2)Focus on the skills needed to succeed in college or university,

including: essay writing, lecture comprehension, note taking,

research and academic discussion skills.

WriTing (BEGInnER 1 TO ADVAnCED 2) Challenge yourself by practising your writing daily, learning

correct language structure and writing techniques for diverse

genres and audiences. Learn the secrets of writing

excellent essays.

8 | Course and Program Descriptions

TEST PREPARATION COURSES3 Hour coursEs (aM)

ToEfL® prEparaTion (TEST OF EnGLISh AS A FOREIGn LAnGUAGE) (InTRO: InTERMEDIATE 2 TO InTERMEDIATE 3 ADVAnCED: InTERMEDIATE 4 TO ADVAnCED 2)Prepare for success in the standard entrance exam into north

American colleges and universities. Practise extensively and

increase your scores using the latest testing materials in the

classroom and in the computer lab.

ToEic® prEparaTion (TEST OF EnGLISh FOR InTERnATIOnAL COMMUnICATIOn) (BEGInnER 4 TO ADVAnCED 2)The TOEIC test measures your ability to understand English in the

global environment. Our computerized TOEIC tests complement

in-class studies.

iELTs prEparaTion (InTERMEDIATE 2 TO ADVAnCED 2)Prepare for the internationally recognized IELTS Test. Educational

institutions and government agencies from over 120 countries

trust the IELTS test as a valid indicator of ability to communicate

in English.

caMBridgE fcE (FIRST CERTIFICATE In EnGLISh) (InTERMEDIATE 3 TO InTERMEDIATE 4)Prepare for this Intermediate Level exam which requires

knowledge of all language skills.

caMBridgE caE (CERTIFICATE OF ADVAnCED EnGLISh) (ADVAnCED 1 TO ADVAnCED 3)Practise for this Advanced Level exam, recognized for professional

and academic qualifications.

caMBridgE cpE (CERTIFICATE OF PROFICIEnCY In EnGLISh) (ADVAnCED 2)The CPE is the highest level of the Cambridge exams and is an

invaluable qualification for professional careers in an English

environment.


iELTs WriTing and rEading (InTERMEDIATE 3 TO ADVAnCED 2)The IELTS Writing and Reading course provides you with focused

practice in these skill areas. Work through reading question types

with detailed analysis of test strategies and reading skills, as

develop writing skills needed to achieve higher scores.

iELTs spEaKing & LisTEning (InTERMEDIATE 3 TO ADVAnCED 2)The IELTS Speaking and Listening course provides you with

focused practice on the IELTS listening and speaking modules.

The course guides you through the speaking and listening test

modules and focuses on the skills and test-taking strategies for

each question type.

ToEfL® spEaKing sKiLLs (InTERMEDIATE 3 TO ADVAnCED 2)Improve test scores on the Speaking section of the TOEFL® iBT

exam through extensive practise using the latest testing materials

in the classroom and in the computer lab. This course can be taken

in combination with TOEFL® Preparation

BUSINESS ENGLISH COURSES3 Hour coursEs (aM)

advErTising & dEsign (InTERMEDIATE 2 TO ADVAnCED 2)Use an integrated skills approach to language learning to explore

the basic concepts of advertising and design. Develop reading,

writing, listen and speaking skills in a simulated advertising

agency experience in which you will read, listen and discuss basic

principles of advertising and effective image design. In addition

to developing all 4 language skills, you will get the opportunity

to learn the basics of Photoshop, webpage authoring and image

editing software.

BusinEss EngLisH (BEGInnER 4 TO InTERMEDIATE 4)Practise speaking, listening, reading and writing in a business

context. Topics include marketing, resumé writing, job interview

techniques and effective telephone communication.


BusinEss ManagEMEnT & HuMan rEsourcEs (InTERMEDIATE 3 TO ADVAnCED 2) Learn and practise business English as it relates to management

and human resources. Utilizing a multi-skills approach, you will

build a strong base of business vocabulary, increase listening

comprehension, practise reading and writing skills through

classroom and homework assignments and increase fluency

through class conversation, debate and through the preparation of

a class presentation.

E-BusinEss & WEB dEsign (InTERMEDIATE 2 TO ADVAnCED 2)Develop your English language skills through the study of

e-business and web design. The course develops English reading,

writing, listening and speaking skills. You will read and listen to

current articles, news stories and videos on e-business; develop

writing and speaking skills through group work to create a

sample business plan, critique e-businesses and their websites,

and expand your vocabulary. In addition to developing all 4

language skills, you will get the opportunity to learn the basics of

web design.

inTErnaTionaL BusinEss EngLisH (InTERMEDIATE 3 TO ADVAnCED 2)Improve your English language skills through the subject of

international business. Build English skills by reading, writing,

listening and speaking about international business topics. Read,

write and discuss diverse international business topics such as

marketing, finance, business law and international trade.


BusinEss cuLTurE (InTERMEDIATE 3 TO ADVAnCED 2)Develop English speaking, reading, writing, and listening skills and

improve cross-cultural awareness. Study world business etiquette

and learn how to employ humour in the workplace.

BusinEss EngLisH caMBridgE (InTERMEDIATE 3 TO ADVAnCED 2)Improve your business English vocabulary and skills by focusing

on aspects of the Cambridge BEC tests. Focus on business

vocabulary, reading, writing, speaking and listening skills for

business situations. Increase your professional chances in global

job markets as well as opportunities to work abroad.

BusinEss inTErviEW sKiLLs (InTERMEDIATE 3 TO ADVAnCED 2)Beginning with personal employment goals and profession-

specific English vocabulary, the primary focus of this course

is to improve your interview skills: in person, online and over

the phone. You will be videotaped and critiqued to improve

professional presentation, pronunciation and language skills.

BusinEss prEsEnTaTion sKiLLs (InTERMEDIATE 3 TO ADVAnCED 2) Master the essentials of effective presentations, building

confidence in the ability to organize and deliver a speech, in

English, in front of a business audience.

BusinEss WriTing (InTERMEDIATE 3 TO ADVAnCED 2)Gain skills in written English communications, business proposals

and writing for the web. Develop expertise in writing resumés,

cover letters and reports.

EngLisH for TravEL & HospiTaLiTy (InTERMEDIATE 3 TO ADVAnCED 2)The tourism industry is one of the world’s largest employers.

This interactive course helps you master industry-related English

language skills while gaining an understanding of tourism

marketing, hospitality management, entertainment and promotion.

EvEnT & convEnTion ManagEMEnT (InTERMEDIATE 3 TO ADVAnCED 2)Increase understanding of the event and convention industry

and the English required for professional advancement in this

challenging field.

LisTEning for profEssionaLs (ADVAnCED 1 TO ADVAnCED 2)Increase comprehension of business and academic English.

Practise understanding spontaneous informal language as well as

explanations of abstract and theoretical ideas.

EngLisH for MarKETing (InTERMEDIATE 3 TO ADVAnCED 2)In this course, students will develop the English skills needed in the

exciting world of marketing. This course focuses on fundamental

theories, concepts and hands-on practical experience.


CREATIVE AND CULTURAL ENGLISH COURSES

3 Hour coursEs (aM)

crEaTivE EngLisH – acTing (InTERMEDIATE 2 TO ADVAnCED 2)Improve voice, pronunciation, vocabulary, fluency and confidence

through acting. This class will focus on acting and directing 10 minute

plays. Language skills will improve dramatically by getting students

to employ critical thinking, discussion, leadership and team-building

skills in a simulated work environment. Students will end their

session by performing in front of an audience of peers.

crEaTivE EngLisH – fiLM (InTERMEDIATE 2 TO ADVAnCED 2)This class will review, discuss and critique the world of film and

movie trailers. What makes them successful, and what does not?

The skills needed for the creation of movie trailers will be explored

and developed as students break into smaller groups and create

their own Movie Trailers. Students will have the opportunity to

target and improve critical thinking, discussion, team-building in a

simulated work environment. Improve, pronunciation, vocabulary

and confidence through film. The film class is a perfect blend of

business and art.

crEaTivE EngLisH – sToryTELLing (BEGInnER 4 TO InTERMEDIATE 1)Explore the creative side of English through dramatic role-play,

storytelling, music, poetry and drawing. Study all the skills and

then apply them to a creative end, from grammar to writing,

pronunciation to public speaking and beyond.

crEaTivE EngLisH – WriTing To spEaKing (InTERMEDIATE 2 TO InTERMEDIATE 3)Expand spoken English skills from written ones through storytelling,

descriptive conversation and writing techniques for different genres

as well as informal and formal presentation skills.

EngLisH THrougH gLoBaL sociaL issuEs (InTERMEDIATE 3 TO ADVAnCED 2)Develop English language skills through the study of global issues.

Improve fluency and build vocabulary by exploring and discussing

contemporary social issues. Topics reflect global concerns such

as women’s and children’s rights, health care, religion and

environmental issues.

EngLisH THrougH grEEn LEadErsHip (InTERMEDIATE 3 TO ADVAnCED 2)Focus on a blend of leadership and environmental topics. Learn

vocabulary, expand listening and fluency skills, prepare, write

and deliver presentations and expand your overall English

language skills while focusing on a blend of leadership and

environmental topics. Challenge yourself to discuss and reflect on

the environmental issues current on the north West Coast of Canada

as well as some of the pro-active policies put into place to maintain

eco-diversity and build upon green initiatives.

EngLisH THrougH JournaLisM (InTERMEDIATE 2 TO ADVAnCED 2)Develop English writing skills with an integrated focus on

vocabulary and grammar development through the fun and exciting

context of journalism. Become an investigative reporter for the

ILSC Student Newspaper, and develop and refine English writing

skills by researching topics in your host country and writing short

articles and blogs. You will have the opportunity to explore the city,

investigate issues that are important to you, and build solid writing

and interviewing skills.

pEopLE & pLacEs THrougH TiME (InTERMEDIATE 3 TO ADVAnCED 2)Develop English reading, writing, speaking and listening skills

through the fascinating subject of history. Practise English speaking

skills through discussion, presentations, debates and role-plays

of various historical events and people. Develop reading skills by

analyzing and comprehending articles, texts and video footage

on historical events and people. Acquire and use new vocabulary

throughout the class, and implement writing and presentation skills

in a month-end assignment on a historical event or person.


EngLisH THrougH advErTising and MEdia (InTERMEDIATE 2 TO ADVAnCED 2)Focus on developing English writing, speaking, listening and

reading skills through exploring the commercial advertising

industry. Review, discuss and analyze global TV commercials and

advertising trends, and write, direct and film a short TV commercial.

EngLisH THrougH arT (InTERMEDIATE 1 TO ADVAnCED 2)Explore the language of art, art critique and art production. Practise

English through drawing, painting, sculpting, writing in a creative

journal and visiting art exhibits around the city. no previous art

experience is necessary.


EngLisH THrougH canadian sTudiEs (InTERMEDIATE 3 TO ADVAnCED 2)Develop your English skills while you explore Canadian history,

geography, culture, art and politics. Practise English by discussing

contemporary local, regional and national issues

EngLisH THrougH inTErnaTionaL currEnT EvEnTs (InTERMEDIATE 3 TO ADVAnCED 2)Master the language of international affairs and keep pace with

today’s changing political climate. Practise English through debates

on politics, economics and law. Instructional media for this course

includes television, video and the Internet.

EngLisH THrougH MEdia sTudiEs (InTERMEDIATE 3 TO ADVAnCED 2)Develop your English skills through exploring media, social media

and their impact on society. Analyze both the structure and context

of newspapers, magazines, television, radio and the Internet.

EngLisH THrougH sociaL MEdia (InTERMEDIATE 3 TO ADVAnCED 2)Develop English writing, reading, listening and speaking skills while

exploring the history of social media and its various applications for

business, politics and personal use. Students will learn how social

media is changing our world through examining case-studies, and

participating in class discussions and a group project.

EngLisH THrougH yoga (InTERMEDIATE 1 TO ADVAnCED 2)Develop English listening skills as you learn to follow physical

instructions accurately while mastering the vocabulary of anatomy

and movement. Gain physical strength, flexibility and stress

management skills.

FRENCH COURSES


frEncH coMMunicaTion (BEGInnER 1 TO BEGInnER 3)Build your vocabulary, fluency and confidence as you participate

in dynamic group activities and lively classroom discussions on a

diverse range of topics. This popular course is open to students of

all French language abilities.

ENGLISH PROGRAMSBUSINESS CERTIFICATESBusinEss coMMunicaTions (InTERMEDIATE 2 TO InTERMEDIATE 3)The Certificate in Business Communications (2 full-time intensive sessions) provides you with written, oral, and

computer-based communication skills. Instruction focuses on

the practical and necessary skills needed for successful English

communication in the contemporary workplace. The certificate

is flexible and accommodates a broad spectrum of professional

interests.

MEdia & MarKETing (InTERMEDIATE 2 TO InTERMEDIATE 3)Gain an overview of general business practices, written and

computer-based media forms, and marketing strategies. Instruction

focuses on the dynamic world of print media, advertising, market

analysis and market planning. (2 full-time intensive sessions)

BusinEss ManagEMEnT (InTERMEDIATE 3 TO InTERMEDIATE 4)Gain an overview of general business practices, business

management, and human resources. Instruction focuses

on strengthening business writing, presentation, meetings,

negotiation and listening skills. Gain an understanding of

Management and human Resources within its global framework.

(2 full-time intensive sessions)

HospiTaLiTy ManagEMEnT prEparaTion (InTERMEDIATE 3 TO InTERMEDIATE 4)Gain an overview of general business practices, business

management, and human resources, travel, hospitality, and

convention management. Instruction focuses on strengthening

communication skills in the areas of business writing, presentation,

meeting and negotiation skills while opening a door to the exciting

industry of Travel and hospitality Management.


inTErnaTionaL BusinEss EngLisH (InTERMEDIATE 3 TO ADVAnCED 1)Increase your knowledge of international business practices.

Instruction focuses on strengthening business writing,

presentation, meetings, negotiation and listening skills.

Supplement your professional background with the advanced

language skills needed for our global marketplace.



sociaL MEdia cErTificaTE (InTERMEDIATE 2 TO ADVAnCED 1)Learn how social media is used effectively in business, political

and personal contexts. Improve your writing skills and learn how

to target and engage your reader online. Work on interesting

projects to improve reading, speaking and writing skills. Develop

discussions, communications and critical thinking skills.


LANGUAGE EXCELLENCE CERTIFICATESgLoBaL sociaL rEsponsiBiLiTy cErTificaTE (InTERMEDIATE 3 TO ADVAnCED 2)The certificate in Global Social Responsibility allows students

to develop strategies for critical thinking by engaging them in

controversial issues and contemporary topics. Students will be

asked to delve deeper into presentations skills, debate, action

planning and leadership. A balance of writing skills will balance out

the certificate and round out the students overall language skills.

pErforMing arT cErTificaTE in EngLisH (pacE) (InTERMEDIATE 1 TO InTERMEDIATE 3)Develop a balance of speaking and writing skills by using a

range of powerful speech production techniques as well as

creative writing methods such as poetry. Students will also

work intensively on English language fluency and accuracy.

(2 to 3 full-time intensive sessions depending on the entry level)

spEaKing dynaMics cErTificaTE (sdc) (InTERMEDIATE 2 TO InTERMEDIATE 4)Launch into a greater exploration and use of expressive

language through the discussions of contemporary topics and

engaging issues. This certificate balances academic, creative and

language skills with fluency focused classes to help you increase

your vocabulary base, competence and overall confidence.

univErsiTy paTHWay prograM (InTERMEDIATE 4 TO ADVAnCED 2)The University Pathway Program is designed to make it possible

for you to meet the English language requirements for seamless

entry into programs at over 65 colleges and universities that

ILSC is partnered with in Canada, the USA and Australia (no

TOEFL or IELTS required). The program focuses on improving

your grammar, writing, reading, listening and speaking skills at

our highest level of language proficiency, corresponding to the

Canadian Language Benchmarks Level 9 and 10.

TEST PREPARATION PROGRAMScaMBridgE MasTEry prograM (InTERMEDIATE 3 TO ADVAnCED 2)The ILSC Cambridge Mastery Program will prepare and motivate

you towards the Cambridge Main Suite Exams (FCE, CAE). The

aim of the Cambridge examination curriculum is to achieve clarity

in communication and proficiency in written and spoken English.

The Cambridge Mastery Program is structured towards the official

examination. The course is designed to maximize use of materials

and practice opportunities. (6-14 weeks)

iELTs MasTEry prograM (InTERMEDIATE 1-InTERMEDIATE 3, TARGETInG IELTS 5.5 - 6.5)The IELTS Mastery Program is designed to prepare you for all

4 modules of the IELTS exam. Classes focus on developing

listening, speaking, reading and writing skills, grammar and

vocabulary to achieve students’ target IELTS score. Receive daily

instruction and practice that will lead to improved IELTS test

scores in each of the skill areas. Develop test-taking strategies on

practice IELTS exams. (12weeks)

SPECIALIZED LANGUAGE TRAINING

MEdicaL EngLisH dipLoMa/cErTificaTE (InTERMEDIATE 3 TO ADVAnCED 2)Designed for medical professionals, this program will provide

you with the medical English terminology, listening and speaking

skills required to communicate effectively with patients and other

medical professionals in order to provide medical care. In each

certificate, students will learn new terminology that they will put

into practice by exploring medical case studies and describing

patient conditions. Role-plays can be adapted to meet students’

individual learning objectives and needs, depending on their

professional backgrounds.

rancHsTay prograM (InTERMEDIATE 2 TO ADVAnCED 2)The Ranchstay program combines English language studies with

a stay on a ranch. The program offers you the unique opportunity

to improve your English skills while living and helping with chores

on a ranch and riding horses in the great Canadian outdoors.

The ranch is located a little south of Kamloops in our province of

British Columbia.


WorKing HoLiday prograM paid (InTERMEDIATE 4 TO ADVAnCED 3)The Working holiday Program combines English language

study with a paid internship experience where you get to put

your language skills into practice in a Canadian workplace

setting. This program is only available to students on a

working holiday visa.

voLunTEEr ExpEriEncE prograM (InTERMEDIATE 3 TO ADVAnCED 2)In the Volunteer Experience Program, you will volunteer

with a socially-forward, dynamic and innovative non-profit

organization, putting your language skills into practice to

support important initiatives and causes in areas like arts &

tourism, the environment, community involvement, and social/

humanitarian.

ExEcuTivE BusinEss EngLisH prograM (InTERMEDIATE 2 TO ADVAnCED 3)A two-week program for small groups or individuals. Enhance

your English and executive business skills in a short time by

studying management, marketing, law, strategic planning,

finance and international trade.

BusinEss EngLisH TuToring or privaTE EngLisH TuToring (AnY LAnGUAGE LEVEL)Individual instruction for 5 – 30 hours weekly, tailored to your

needs and requirements.

cusToMizEd group LEarning (AnY LAnGUAGE LEVEL)ILSC can customize a program to suit any budget, interest or

age group.


adMissions poLicy ILSC has monthly session start dates. Students can also commence their studies on any Monday during most of the year.

Minimum age for general studies and most specialty programs is 16 at the commencement of their studies. For ILSC’s Youth program, students must be between 10 – 17 years old.

aTTEndancE and LaTEnEss poLicy Students are expected to attend class regularly. They must attend 80% of their classes each session as part of the requirement to receive a credit for each course taken. If a student is absent for more than 20% of the overall study period, the official ILSC certificate will not be given.

All students are expected to be in class on time.

Attendance, punctuality and participation are important parts of learning.

• Students who come to class every day learn more English.

• Students who come to class on time don’t miss important parts of the lesson.

• Students who come to class on time join with the other students and the teacher in getting the class off to a good start.

penalties will apply to those who arrive late:

• If a student arrives between 1 and 15 minutes late for class, 15 minutes will be deducted.

• If a student arrives later than 15 minutes after the class start time, the student may either be allowed to enter the class quietly or asked to return after the break. 90 minutes will be deducted.

• If a student leaves or arrives at the break, 90 minutes will be deducted.

• If a student develops a habit of being late or skipping classes, he/she may be referred for counselling.

• Students who arrive late are expected to catch up on what they missed. If a student requires additional information to catch up, he/she should request it from the teacher at an appropriate, non-intrusive time.

• Continual problems with attendance and lateness may result in dismissal. See the Dismissal Policy.

auTHorizEd BrEaK & LEavE of aBsEncEAn Authorized Break is a postponement of studies, which does not exceed four weeks and where the student does not forfeit any tuition. A student must have completed 12 weeks of Full-time Intensive or Full-time study before they can request an Authorized Break, and the student must have a valid visa that covers the extended period of study.

A Leave of Absence does not exceed two weeks and the student forfeits the tuition and the corresponding study time.

If a student asks for an Authorized Break or a Leave of Absence, depending on seat availability the student may not get placed in the same class when they return from their break.

cErTificaTEsWhen you finish your study time at ILSC you will receive a Certificate of Completion. The Certificate of Completion shows the length of time you have studied at the school and and your transcript will show the highest level of courses you have successfully completed. You will receive your certificate during your last AM class. If you will miss your last class, please talk to your Student Advisor.

School Policies | 15

School Policies

EngLisH onLy poLicyIn order to protect the English speaking environment, we have an English Only Policy in the school. This means that whenever you are in the school or participating in school activities, you must speak English.

if you violate the policy, the following rules apply:

firsT offEncE The student will receive a written warning.

sEcond offEncE The student will be suspended from school for 1 day.

THird offEncE The student will be suspended from school for 3 days.

fourTH offEncE The student will be suspended from school for one week, and a letter will be sent to the agent and/or parents.

After the fourth offence, a student may be dismissed in line with the dismissal policy.

The English Policy is in place to help you and your fellow students get the most out of your language learning experience at ILSC. We expect all students to follow and respect this policy and are sure you will see your language skills improve as a result.

dispuTE rEsoLuTion poLicyILSC encourages an open dialogue between all students and school staff. In the event of a dispute between ILSC and a student, the following dispute resolution policy shall be followed.

step 1: An open dialogue between the student and their Program Director shall take place in the hope of finding a quick and mutually acceptable solution to the dispute.

step 2: In the event that Step 1 is not successful, a meeting shall be convened between the student and the Academic Director of the school in the hope of finding a mutually acceptable solution to the dispute. (This will take place within 1 week after the unsuccessful attempt outlined in step #1)

step 3: If Step 2 proves to be unsuccessful, the student shall submit their complaint in writing, and the Director shall respond, in writing, outlining solutions to the dispute. (This will take place within 2 work days of receiving the letter)

step 4: If the dispute remains unresolved after Step 3, the student may choose to ask for mediation. The cost will be split between ILSC and the student. The mediator must be impartial and mediation shall take place at the earliest date possible once a mediator has been identified.

step 5: If the dispute remains unresolved after Step 4, ILSC students may file their complaint with the Private Career Training Institutions Agency (PCTIA) of BC.

codE of conducT & disMissaL poLicyThe Code of Conduct students are expected to follow include:

• Attend school in accordance with the attendance policy.• Speak English in the school in accordance with the English

Only Policy.• Treat all students and staff with dignity and respect.• Refrain from any disruptive or offensive classroom behaviour.• Follow the Cell Phone / Electronics Policy during class.

• Complete all assignments and examinations on the scheduled completion dates.

• Refrain from cheating or plagiarising in completing class assignments.

• Ensure that outstanding tuition fees are paid.• Treat school property with respect.• Refrain from bringing weapons of any kind (i.e. knives,

guns) to school.• Refrain from bringing any alcohol or any prohibited mood

altering substances to the Institution.• Refrain from making inappropriate remarks concerning another

student or staff’s ethnicity, race, religion or sexual orientation.• Any other conduct which is determined to be detrimental or

damaging to the other students, staff members or the Institution.

Whenever a student has repeatedly demonstrated unprofessional behavior, against the Code of Conduct, that student will be placed on probation. The student may receive a verbal warning for the first offence; however the incident must be documented and kept in the student file. On the second occurrence, the student receives a letter of probation, where the incident is stated and the conditions of the probation are outlined.

The student will be dismissed from the school when it becomes apparent that there is neither the desire nor the ability of complying with the probation terms. It is necessary to supply the student with a letter and at the same time a statement of charges. In all cases the probation and dismissal must be well documented. This means that under normal circumstances the student must have advance knowledge that dismissal is a real possibility should the student fail to meet the probation terms.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period, and police will be summoned, as required:

• Sexual assault.• Physical assault or other violent acts committed on or off

campus against any student.• Verbal abuse or threats.• Vandalism of school property.• Theft.

Concerns related to a student’s conduct shall be referred to the Program Directors to process in accordance with this policy.

poLicy on digniTy and rEspEcTCanadian Society recognizes differences and diversity. This requires that all people be treated with dignity and respect. As one of the School’s explicit goals is to keep developing a humanist, people-caring community, it is school policy to support these principles, and to maintain an environment free from all types of personal discrimination and harassment, or bullying.

All students are assigned to Student Advisors based on their nationality. Students are encouraged to speak with their Student Advisor if they feel unsafe in any way while studying at the school. Teachers are in daily contact with students, and are often the first to recognize if a student is experiencing personal challenges. Teachers are encouraged to refer students to Program Directors or Student Advisors if they are expressing discontent. Teachers are expected to communicate to Program Directors in cases where students’ behavior is viewed as inappropriate or unacceptable. In cases where counselling does not yield positive results, the student may be suspended from further study. In cases where behavior is extremely offensive or hurtful, the student may be dismissed from the school. 16 | School Policies

cancELLaTion & rEfund poLicy1) A student may be entitled to a refund of tuition fees in the

event that:

(a) The student provides written notice to ILSC that he or she is withdrawing from the program; or

(b) ILSC provides written notice to the student advising that the student has been dismissed from the program.

2) The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.

3) The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

4) The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, ILSC is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.

5) If ILSC has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.

6) If your study permit or visa is denied, ILSC will retain the registration fee of $200 and, if applicable, the $220 accommodation registration fee.

7) Refund policy for students:

(a) Refunds before the program of study begins:

(i) If written notice of withdrawal is received by ILSC within 7 days after the contract is made, and before the commencement of the period of instruction specified in the contract, ILSC may retain 5% of the total tuition and fees due under the contract to a maximum of $250.

(ii) If written notice of withdrawal is received by ILSC 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, ILSC may retain 10% of total tuition only due under the contract to a maximum of $1000.

(iii) Subject to Section 7 (a) (i) above, if written notice of withdrawal is received by ILSC less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, ILSC may retain 20% of the total tuition only, due under the contract to a maximum of $1300.

(b) Refunds after the program of study starts:

(i) If written notice of withdrawal is received by ILSC or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, ILSC may retain 30% of the tuition due under the contract.

(ii) If written notice of withdrawal is received by ILSC, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, ILSC may retain 50% of the tuition due under the contract.

(iii) If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.

8) Where a student did not meet ILSC’s specific minimum requirements for admission through no misrepresentation or fault of their own, ILSC must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.

9) Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.

10) Where a student withdraws or is dismissed from their program after receiving technical equipment from ILSC free of charge:

(a) The student must return the equipment unopened or as issued within 14 calendar days; and

(b) If the student fails to return the equipment as set out above, ILSC may deduct the reasonable cost of the equipment from any amount to be refunded to the student.

11) Refunds owed to students must be paid within 30 days of ILSC receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.

12) Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in Section 7 above.

13) Change of schedules is considered the same as cancellation. i.e. for a schedule change of Full-Time Intensive (30 lessons/week) to Full-Time (24 lessons/week), you will have to cancel the whole program and re-apply for the Full-Time program.

gradE and assEssMEnT appEaL poLicyIn cases where a student wishes to appeal a teacher’s assessment, the student can meet with a program director or designate. A review of the student’s attendance and academic progress will be done. The final assessments and reports will be reviewed. In cases where there is reason to question the final result, the student may be asked to complete a writing prompt and/or interview. The outcome of the appeal will be explained to the student, and a record kept.

In cases where a student wishes to appeal his initial assessment, the student’s placement results will be reviewed by a second academic staff and an explanation of the decision will be provided.

cELL pHonE /ELEcTronics poLicyPlease turn off cell phones and other electronic devices during class time (unless otherwise instructed by your teacher) to avoid interruptions and distractions in class for yourself and other learners.

School Policies | 17

18 | Facilities and Student Services

cLassrooMs, LaBs & LoungEsILSC is a fully integrated English instruction institution with modern facilities. ILSC- Vancouver is equipped with a total of 115 spacious classrooms spread out over several campuses. Our large multimedia computer labs (10 labs in 5 different campuses) are each equipped with minimum of 12 computer terminals with high-speed Internet access. These labs also offer free Internet access outside of class hours. Wireless internet access is also available throughout all campuses.

The inviting student lounges at all ILSC campuses provide students with access to free filtered water, microwaves and refrigerators, as well as vending machines with snacks, coffee, tea and hot chocolate available for a nominal fee.

Bulletin boards throughout our campuses provide information about ILSC afterschool and weekend activities, travel, housing, employment, upcoming local events, etc.

sTudEnT idEnTificaTion cardsAll ILSC students will be issued a student card which should be carried at all times. You will need to show this card if you would like to use the school computer lab during free time. This card displays your name, ILSC student number and date of birth. We recommend you get your student card made during your first week. Student cards are made at 543 Seymour St. from: 9:00am - 4:30pm Tuesday to Friday (during the 4th week of the session this service is closed on Thursday).

rEcycLing, coMposTing & rEducing WasTEILSC does its best to act in an environmentally responsible manner and we ask the same of our students. All campuses are equipped with recycling boxes for paper, recycling bins for cans and glass as well as compost bins for food scraps. Bins are clearly marked with signage explaining what you can recycle or compost, and what you need to throw away. We also encourage you to carry your own refillable cup to avoid creating waste. Please use the bins and be a part of ILSC’s goal to go zero waste by 2016!

sMoKing

ALL ILSC CAMPUSES ARE SMOKE-FREE ENVIRONMENTS.

IT IS AGAINST THE LAW TO SMOKE WITHIN 6 METERS OF ANY BUILDING DOORWAY OR ENTRANCE.

sidEWaLKsSidewalks are used for public access. Please do not block sidewalks. Please show respect to other pedestrians and make room for them. In Canada we normally walk on the right-hand side to avoid bumping into people!

sEcuriTy guardAt the Richards street campus and often at the other Vancouver campuses you will see our security guard, who wears a bright yellow jacket and uniform. Vancouver is a very safe city and our goal is to ensure student safety at all times possible. Our guard is there to ensure smooth and safe traffic flow at the campus as large numbers of students often gather around the front entrance of the Richards street campus. In addition, our security guard is there to report any incidents of possible crime in or around the school campuses to the local police. If you or a student you know has been made to feel uncomfortable by a stranger asking for money, touching you inappropriately or threatening to take your property or to harm you in any way, this should be reported at once to the security guard as well as to your Student Advisor. You may be asked to provide a written statement of the incident for the police.

Again, our goal is to ensure that you are safe at all times while at ILSC.

Facilities & Student Services

MEdicaL insurancETo be eligible for medical coverage with the Medical Services Plan (MSP) of British Columbia, you must hold a study permit, upon entering Canada. Medical regulations state that international students with study permits for six months or longer must be covered under the province’s Medical Services Plan (MSP). There is a three-month waiting period, and you should apply immediately upon commencement of your studies. You should take out private medical insurance for these first three months.

If you will be studying for less than six months in total, you should acquire private medical insurance for the entire period of your stay in Canada.

All students should be covered by medical insurance, whether private or public.

For more information on MSP, contact the B.C. Medical Services Plan, PO Box 1600, Victoria, BC, Canada, V8W 2X9 or visit the MSP website: http://www.health.gov.bc.ca/msp/.

For telephone inquiries, call toll free: 1-800-663-7100.

sTudy pErMiTsStudents who come to Canada on a visitor visa can only study English for up to six months. If students want to study for longer than six months they must apply for a study permit at a Canadian Embassy.

If students want to extend their study permit, they must apply for the extension at least 45 days before the expiry date of their study permit. They will need to send a copy of their SPR (Student Progress Report) for each session. Please keep your copies that are given to by your teacher at the end of each course.

Source: www.studyincanada.com

If you have questions about study permits or other immigration questions, inquire with ILSC staff. ILSC-Vancouver can connect you with an immigrationconsultant who offers a range of services for varying fees.

inTErnaTionaL sTudEnT advisorsOur staff includes a team of International Student Advisors who can often help you in your native language. Throughout your studies, an individual Student Advisor will support you in creating the academic, social, and cultural conditions for success, inside and outside of school. They are available for any questions and concerns regarding your experience in Canada.

rEQuEsT for acadEMic counsELLingIf you are not satisfied with your program, you can speak with your teacher, your Student Advisor or your Program Director. We are here to help you!

new students who are not comfortable with their classes, are recommended to try their classes for the first few days, and if not satisfied, to report to the Program Director on Thursday of their first week.

Continuing students are interviewed by teachers at the end of each session. Through the interviews, decisions are made about programs, courses, and levels for the following session. If this is not easily decided between teachers and students, the teachers will send the students with a ‘Request for Academic Counselling’ form to the Program Director (midweek of week 4). The forms are also available at the campus reception areas. The Program Director will talk with the students about their concern and try to help them find a solution.

Facilities and Student Services | 19

Activities

At ILSC we study hard, and play harder

afTEr scHooL acTiviTiEs

have fun, practise your English, and meet new friends while seeing Vancouver’s best places. ILSC Vancouver has after school activities every weekday. All activities have an ILSC guide to help you see more and have more fun. Check out the Activities Calendar each session for upcoming events, or come into our office at 543 Seymour St., first floor, for more information. You can find free nightclub tickets (19+ Only), discount attraction entrances, and get directions from our friendly staff.

WEEKEnd Tours

Get out of Vancouver to explore places such as Victoria (BC’s Capital City), Whistler (home of the 2010 Olympics), Seattle (home to Starbucks, Boeing, and cheap outlet shopping), or Canada’s most famous destination, the Rocky Mountains (amazing scenery and wild animals). Come see us in Activities for more trip details and cheap prices.

voLunTEEr opporTuniTiEs around vancouvEr

If you are interested in getting involved in the local community, the activities department can recommend volunteer opportunities that might interest you in your spare time. Volunteering for a community event or initiative provides a great way to learn more about the city, make friends, practise your English, and add something meaningful to your resumé.

Find out what’s happening by visiting the activities department, or by checking the ILSCVAN Facebook page.

20 | Activities

Welcome to Vancouver! Staying in student accommodations will give you an excellent opportunity to practise your English conversation skills and experience Canadian life.

Our homestay families are located in good neighbourhoods in areas in and around Vancouver, all within about 45 minutes from the school by public transit.homes are safe, secure, inspected and approved by our Student Accommodations Program Director. Your homestay family will be different from your own, so we ask you to be prepared to adjust to a new household routine, different food and new rules. You will become one of the family! The information below will help answer some of the questions you may have about your accommodations. Our Student Accommodations Department and Cultural Coordinators will always be available to assist you whenever you have questions or want to talk about your homestay.

duTy of faMiLy MEMBErs

Most Canadians work outside the home and are active in community affairs. Each family member has duties around the home and does many things for themselves. For example, family members, and you too, will be expected to take your own dishes from the dining room to the kitchen and you will take care of your own possessions.

soME iMporTanT poinTs

• Always be considerate of your homestay family and their plans and feel free to join them, whenever possible.

• You will be expected to clean up after yourself.• You will need to keep the bathroom you use clean and tidy.• Remember to say “Thank you” and “Please.”• Please note that women in North America are treated

with the same respect, attention and consideration as shown to men; they are equals.

ExpEcTaTions

Each family will orientate you to the layout of your new home. You will be asked to respect the rules and regulations that pertain to their household. If any questions arise about your new home, please ask your family.

You will be provided with a clean, comfortable, room. The room will be equipped with a desk, bed, dresser, closet, good lighting and sufficient heating. You are expected to keep your own room neat and tidy.If you have selected one of the plans where meals are included, you will try many different types of food.

Please tell your family what you like and dislike. Since your homestay family will be expecting you at dinner time (hours vary from family to family) it is very important to call your homestay family in advance if you will not be home for dinner or if you will be late. You cannot expect your homestay family to prepare meals at late hours for you.

MEaLs in fuLL-Board HoMEsTay

Breakfast: Breakfasts are usually simple and self-serve. A typical breakfast may include cereal, bacon, eggs, toast and jam, juice, milk, tea or coffee.

Lunch: Lunch may be sandwiches, snacks, fruit and a drink. Usually, you are expected to pack your own lunch.

dinner: You will be provided with a sit down family dinner, and will enjoy the type of food that the family typically eats. Families are not expected to prepare you specialty ethnic foods.

snacks: Feel free to help yourself to food between meals.

MEaLs in HaLf-Board HoMEsTay

Breakfast: Breakfasts are usually simple and self-serve. A typical breakfast may include cereal, bacon, eggs, toast and jam, juice, milk, tea or coffee.

Lunch: You provide your own lunch every day. The family is not responsible for lunches.

dinner: You will be provided with a sit down family dinner, and will enjoy the type of food that the family typically eats. Families are not expected to prepare you specialty ethnic foods.

snacks: After dinner: Families are to provide within reason.

MEaLs in rooMsTay

If you choose Roomstay, you must purchase and prepare all meals and snacks on your own. Your family is not responsible for providing any meals any day.

Generally, you will share a bathroom with members of the family or other students. Therefore, you should learn the family’s schedule. Ask when you should shower or bathe and if any restrictions apply on the length of time in the bath or shower. not all countries use hot water tanks and you must be aware that the supply of hot water is not endless. Ask how you are expected to tidy the bathroom. Female students should know how to dispose of sanitary napkins. All students should keep the toilet area clean after use at all times.

Accommodation

Accommodations | 21

Ask about arrangements to do your laundry. Some families will do your laundry for you or you will be shown how to do your own. You are not expected to do housework, although we encourage students to help with simple chores around the house, especially together with other family members. This provides a good opportunity for English conversation.

Be aware of household energy conservation (turning lights out or recycling programs).

You are welcome to join your homestay family in any outings or activities. They will help you to orientate yourself in and around Vancouver. We encourage you to spend as much time with your homestay family as possible. This will help you to establish a good relationship. Generally, in Canada, it is customary for each person to pay his or her own way. Please feel free to ask your homestay family whether there will be a cost for any of these outings or activities.

Make sure you know how to get to and from your home. It is strongly recommended that you carry a card with your homestay family’s name, address and phone number with you at all times.

usE of TELEpHonE

Each family will have their own set of rules for the use of the telephone. Arrange with your family how you will pay before making long distance phone calls. You can make collect calls or ask for time and charges. Please be sure that you clearly understand the use of the family’s telephone. If the family has an answering machine, learn how to use it. We also advise you to purchase a telephone card available in various denominations. Advise your parents and friends of the time change so that the homestay family is not disturbed by calls at inconvenient times. DO nOT leave your homestay family home with telephone charges unpaid. There will be serious repercussions.

EMErgEnciEs

• If you become ill, please phone the school before 9:00 A.M. so that the teachers can be notified.

• Know how to reach your homestay family at work. Ask for their emergency telephone numbers.

TransporTaTion

Vancouver has an excellent public transit system called Translink. Your home will be approximately 45 minutes from the school. Your homestay family will show you how to get to school and help you purchase a translink pass which costs approximately $124 CAD per month for two zones. (A one-zone monthly translink pass is $91 and three zones is $170). Public transportation schedules are available from public libraries, community centers, and tourist information booths, and the Translink system includes busses, the Skytrain, and the Seabus.

It is common for homestay students to take a bus to a Skytrain station as part of their commute to and from school.

HoMEsTay pLacEMEnT procEdurEs

The Student Accommodations department takes great care in matching your application form with the appropriate homestay family. Every home is visited and checked to ensure that you will be happy and comfortable. If time permits, we ask you to write to the homestay family so they will know something about you before you arrive.

rEasons for TErMinaTing your HoMEsTay WiTH a coMpLETE rEfund

Our families are carefully selected and screened by our Homestay Program Director. If, however, you find that your family violates their homestay agreement in any of the following ways, speak to someone in the Student Accommodations department or to one of the Cultural Coordinators and we will change your family as soon as possible:

• Harassment of student (verbal, emotional and sexual)• Inadequate food• Not enough cultural sensitivity; lack of joint activities or

family involvement (i.e., conversation) with the student.• Severe personality conflicts, different lifestyles or

cultural conflict• Theft of student property

rEasons for asKing a sTudEnT To LEavE His/HEr HoMEsTay WiTH no rEfund

We trust that everything will run smoothly between you and your homestay family. If, however, you choose to commit any of the following violations, you will be asked to leave the homestay:

• Inability of student to live within the family rules• Harassment of family (verbal, emotional or sexual)• Severe personality conflicts, different lifestyles or cultural

conflict• Theft of family property• Use of drugs or drunken behavior• Downloading or accessing inappropriate websites

if proBLEMs arisE

The Student Accommodations Department and International Student Advisors act as support to both students and homestay families. Whenever you are unsure about your homestay family’s behavior or you are having difficulties in your homestay, we are here to assist you. It is our goal to work with you and the family to ensure you both have a rewarding and fulfilling experience. Communication is very important and necessary at all times.

22 | Accommodation

Accommodations | 23

HoMEsTay payMEnT scHEduLE

We hope you will be satisfied in your new home. however, if during the 5-day period you do not feel comfortable and would like to change your family, please visit the Student Accommodations Department and speak with one of our staff.

It is against the policy of ILSC Education Group Inc. for the homestay families to charge you a damage deposit or additional fees during your stay.

no rEfund WiLL BE issuEd for THE foLLoWing rEasons:

• If the student is away for the weekend or misses a meal.• If the student is away for 14 days or less during his/her

stay (unless the homestay family is willing to issue a refund).

• If the student does not practise correct behavior (see above) within the home, the student will be asked to leave.

If the student leaves the homestay for more than 2 consecutive weeks (14 consecutive nights) and would like to continue with the same family after his/her absence, the student must discuss this with the family. You may also ask to leave your belongings with the family while you are away; however, it is your responsibility to arrange this. If you would like to stay with the same homestay family, you will be required to pay half of the homestay fees during you’re absence to ‘hold’ your room. In addition, if you leave your belongings during this time, you must pay half of the homestay fees as well.

• Students must give a minimum two weeks’ notice to their homestay family and the Student Accommodations Department if they wish to leave before the end of their term.

• Students who want to extend their homestay dates must advise the homestay family and the Student Accommodations Department as soon as possible.

It is very important to remember that students will not be able to extend their homestay dates if another student has already been placed with the homestay family. This situation is most common during the busy season, (May-September,) but it can occur at any time of the year. It is your responsibility to find other arrangements.

If you are unable to extend your homestay date with your family, an additional placement fee will be charged if you would like ILSC’s Student Accommodations Department to find another homestay family for you.ILSC will issue payment (homestay and airport reception) to your family if you have prepaid through an agent in your home country.

Students are prohibited from paying any fees directly to the homestay family. All payments must go through the school. If a homestay family requests direct payment, please inform ILSC.

TaKing a LEavE froM your HoMEsTay faMiLy HoME

If you wish to be away from your homestay family home and would like to return to their home, you must speak with the Student Accommodations department staff and advise them of your plans. If you leave your belongings at the homestay family’s home, you must pay half of the regular homestay fees.

To rEcEivE a rEfund during your aBsEncE froM HoMEsTay you MusT:

• Be away from the home for a minimum of 14 consecutive nights AnD

• Remove all of your belongs from the home.

If you meet the above two criteria and you advise the homestay Student Accommodations department of your plans at least two weeks In advance, you may qualify for a refund of the homestay fees during the time you are away from the homestay family’s home. you do noT QuaLify for a rEfund if:• you are away from the homestay family home less than

14 consecutive nights AnD/OR• You leave some of your belongs at the family home.

HoME and MEdicaL insurancE

homestay families do not have insurance to cover students’ belongings. ILSC recommends that you purchase insurance to cover the loss, theft or damage of personal belongings and valuables during your stay in Canada in case of burglary or fire. Neither ILSC, nor your homestay family can be held responsible for damage, loss or theft of your personal items while you are here. Ask your homestay family about this if you are concerned.

All students should have medical insurance while staying in Vancouver. If you have any questions, please see your appropriate Cultural Coordinator.

24 | Accommodation

Vancouver is considered one of the safest cities in the world. The people here are very friendly, and welcome visitors from all over the world.

however, no matter how safe a city is considered to be, it is important to remember that there are certain places and certain people to watch out for. Every city has areas where you should never go alone, or even with your friends. Certain people will try to take advantage of visitors and travelers that come to their city. This guide will give you important information on how to be safe and what dangers to look for no matter what city you are in.

KEEp your MonEy and pErsonaL iTEMs safE…

• Never carry large amounts of money in your wallet or purse. You may be an instant target if people know you are carrying lots of money.

• Keep your money safe in a bank. Never tell anyone your bank account information or PIn number. Avoid using bank machines alone at night or early in the morning.

• If you are going to leave money at home, keep it in a safe, lockable place, like your suitcase.

• Keep your wallet in your pocket or purse. Never carry it in your hand.

• Don’t leave any personal belongings unattended, even when you are in ILSC

• Pay attention to your surroundings when using cell-phones or small electronics in public places

siMpLE sTrEET sMarTs…• There is safety in numbers. You are less likely to get into

any trouble if you are with your friends.

• Be confident and walk tall. People target those who seem weak and unsure of themselves.

• When possible, always stay in areas with lots of other people around. If anything ever does happen, there are people that can help you right away.

• Know your surroundings. Always see who and what is around you.

• Stay away from people on the street that make you feel uncomfortable. Don’t make eye contact with them and just walk around them or cross the street to the other side.

• Use your voice. If you are in a situation where you need help, yelling out “No!” or “Help me!” will let others know you might be in danger and need help.

• If someone threatens you for your money, give them your money or wallet and they will generally leave you alone. Always put your personal safety first, and do not fight back; instead, take a mental note of what the thief looks like, and what he/she is wearing so that you can report the incident to police in as much detail as possible.

• Always keep an eye on your belongings. Your things can be easily stolen if you don’t pay attention and leave them alone.

WHEn nigHT faLLs…

• Always stay in well-lit areas. Stay away from dark streets and corners.

• At night, when possible, never go out anywhere alone. If you have to go alone, let someone know where you are going and what time you should be back.

• When going to a nightclub or bar, it is best to go with a friend or a group of friends. It is ok to talk to people, but always be careful. never give out your phone number or address to someone you just met.

• Never get into the car of a stranger, even if they offer to give you a ride home.

• If you are walking home at night, always walk on major streets that are lit. never take shortcuts through dark alleys or parks.

• When taking the bus, skytrain, or seabus at night, either sit close to the driver or close to the exit.

never fall asleep on the bus, skytrain, or seabus.

• Be direct with someone if you have to. If someone is bothering you and you want him or her to leave you alone, make it very clear to that person. Sometimes just ignoring someone doesn’t work.

• If you think someone is following you, find a safe place to go and tell a police officer or someone who can help you.

Personal Safety Awareness

Personal Safety Awareness | 25

EnJoying Bc’s WiLdErnEss safELy

Vancouver is close to many beautiful outdoor landscapes including provincial parks, mountains, lakes, the pacific ocean and more. Enjoying B.C.’s wilderness is one of the highlights of visiting Vancouver, but requires special safety precautions including:

Always tell someone where you are going and when you plan to return.

Bring the right gear with you, including warm clothing, a flashlight or headlamp, snacks, enough water, a small first aid kit, an emergency blanket, etc.

Be alert - be aware of your surroundings, and pay attention to your route, and to changes in the weather or conditions. If you feel unsafe turn back.

Bring your cell phone, but don’t rely on it. In B.C.’s wilderness, you could find you are out of cell phone range, so you may not be able to use your phone to call for help.

Know your limits - Even experienced outdoor enthusiasts can run into trouble in B.C.’s wilderness. Do your research before you go, and be prepared for the difficulty level of what you plan to do. If an activity is new to you, or beyond your skill level, it is best to join a group with experienced leaders or guides.

26 | Personal Safety Awareness

Personal Safety Awareness | 27

Each year, thousands of international students and tourists come to Vancouver just like you. You do not have to be in constant worry or fear when living, studying, or

working in a different city or environment. You can have a good time wherever you go as long as you are alert and aware of what is happening around you. We want you to experience the many great things Vancouver has to offer and to take those memories

safely home to share with your friends and family.

If there is ever anything that you need to talk to someone about, you can always talk to someone at school, your

teacher or a Student Advisor. They are there to help you. Don’t be afraid to talk to them.

STUDY HARD!!!

HAVEFUN!!!

LIVESMART!!!

BESAFE!!!

4 EASY THINGS TO REMEMBER…

28 | Personal Safety Awareness

Social Media | 29

#MyILSCConneCt with the iLSC Community!

iLSCtV

www.iLSC.Com/bLog

iLSCVanCouVer

@iLSC

@iLSC

Notes

30 | notes

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Station

Station

Station

AMENITIES

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tel: 604.689.9095 fax: 604.683.0771 email: [email protected] emergency ILSC homestay: 604.786.7095

WWW.ILSC.COM

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ILSC-Vancouver is open from Monday to Friday during the following hours (Except holidays)

Richard Campus: 8:00 aM – 4:45 pM All Other Campuses: 8:30 aM – 4:30 pM

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