© 2006 ibm corporation ® ibm dashboard accelerator lotus activeinsight hindsight is not 20/20 when...
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© 2006 IBM Corporation
®
IBM Dashboard AcceleratorLotus ActiveInsight
Hindsight is Not 20/20
When it Comes to
Business Performance
IBM Software Group | Lotus software
Accelerators for WebSphere® Portal
Integrated packages that easily snap-on to WebSphere Portal to deliver rapid time-to-value for specific business challenges
IBM Software Group | Lotus software
Copyright 2005 Harvard Business School Publishing Corporation. All Rights Reserved.
Is Your Organization Performing to its Potential? 9 out of 10 Are Not
Copyright 2005 Harvard Business School Publishing Corporation. All Rights Reserved.
“The prize for closing the performance gap is huge – an
increase of anywhere from 60% to 100% for most organizations”
Harvard Business Review *
Where Performance Losses Occur
* Michael C. Mankins and Richard Steele, “Turning Great Strategy into Great Performance,” Harvard Business Review, July-August 2005.
IBM Software Group | Lotus software
How Your Industry Peers are Responding
“Not surprisingly, the dashboard and scorecard segment is on fire. As companies strive to expand the use of PM across the business, dashboards are appearing in all manner of forms, from dedicated products to components of other applications.”
John Hagerty, VP Research AMR Research
“AMR Research Reports Performance Management Spending Will Near $23B in 2006”
Organizations spent $5.2 billion on performance dashboards and scorecards in 2006 – up 26% from 2005
IBM Software Group | Lotus software
Why are Dashboards & Scorecards So Hot?Leaders Are Under Constant Pressure to… Improve Decision Quality
– Improve decision making with consolidated, timely, contextual data
– Alert managers to deviations, averting potential problems
– Facilitate management by exception
Speed Decision Execution– Focus teams on key business objectives
– Eliminate manual processes / reduce data inaccuracies
– Improve transparency in the organization
– More interactivity to accelerate problem resolution
Monitor and Improve Daily Operations– Provide better customer/partner service
– Improve supply chain effectiveness / visibility
– Maintain compliance to industry and regulatory mandates
As many as 70% of CEO failures result not from a poor strategy, but from a lack of execution** Fortune Magazine, “Why CEO’s Fail”, Ram Charan and Geoffery Colvin, June 21, 1999, p. 69.
IBM Software Group | Lotus software
…But Are Still Relying on Spreadsheets….
Where are Companies Managing Performance Data Today? – Spreadsheets, Presentation Files
Hidden Costs, Risks
– Change Management
• Who has the “official” latest version? • How many spreadsheets have to be updated when a KPI changes? • How responsive can the organization be to change?
– Information Visibility and Transparent Insight
• How long does it take to “scrub” and present data? • Does management have real-time visibility into the latest
performance status of an objective? • Is there a “single source” of truth?
– Margin of Error
• Inherent in manual data input and manual spreadsheet routing • How long does it take to recreate lost or erroneous data?
– Knowledge Retrieval
• How is information shared in a decentralized organization?
50% of companies today are managing performance data in
spreadsheets*
* Source: BSCOL Member Survey, Spring 2006
IBM Software Group | Lotus software
…as Demand Grows for Real-time Insight
Obtaining the information to make executive decisions can be time consuming and costly…
– Diverse data sources
– Manual, inefficient, time-consuming processes (e.g., sifting through reports, spreadsheets, etc.)
– Finding the information often requires the specialized skills of a business analyst or IT programmer
– Poor data quality / inaccuracies
Instantaneous need for information increased almost 3X from 2002 to 2006
IBM Software Group | Lotus software
IBM Dashboard Accelerator
Drive Alignment around a common, visible set of performance goals
Automate today’s manual or resource-intensive processes with personalized, graphical UI tailored to each job role
Access performance information wherever it resides with integrated, real-time views
Take Action Intuitive views enable proactive response to issues via WebSphere Portal’s rich collaboration and workflow integration
Cut Costsusing rapid assembly tools that can dramatically cut the time, cost, and skills required to build dashboards
Available Now - April 18
Dashboard Accelerator includes Lotus ActiveInsight and no charge access to the Dashboard KPI Catalog for licensed customers
IBM Software Group | Lotus software
Success Stories
IBM Software Group | Lotus software
Major Benefits
How Customers are Using Dashboard Accelerator See webinars on www.lotus.com/activeinsight
Health Care Auction Dashboards
Just in Time Bookings Management
Real time bookings data critical to meet customer service level agreements
Replaces manual spreadsheet analysis, saving time and reducing errors and cost.
Connects to 14 different applications and monitoring tools to present uniform view of system health
Spans information silos to cut mean time to problem resolution
IT Call Center Dashboard
Type
Online auction site lets insurance company submit requests for patients, then choose best bid from care provider
Cutting cost of Healthcare in Netherlands by 15%
Significantly improves productivity, plant operations and regulatory performance
Enables proactive operations management and problem resolution
Real-time Emissions Dashboard
IBM Software Group | Lotus software
IBM Believes: Use Cases in IBM Sales and Office of CIO
Review latest (weekly) WPLC forecast and business outlook for quarter.
Visibility into SWG enablement/training investment being made in different brand and regions and productivity yield
Visibility into SWG sales resources, how deployed, skills, productivity and productivity. Gain insight necessary for sales workforce strengthening. Enable strategic decisions.
Align Specialty and Brand Resources with SWG Pipeline Opportunities. Ensure Specialty/Brand Coverage and Progressing to Close
Visibility into WPLC competitive deals and resource coverage
Business FocusWPLC Sales Management
SWG Sales and Senior Management
SWG Sales and Senior Management.
SWG NEIOT Sales and Senior Management
WPLC Sales Management and Competitive Team
Audience
Stay Tuned for an External Webinar Coming in August
IBM Software Group | Lotus software
The IBM Dashboard Accelerator
IBM Software Group | Lotus software
Automate Manual Processes with Customized and Secure Role-Based Views
Sales Vice President
Regional Mgr
Local Sales Mgr
Alerts personalized
Scorecard shows regional info only
Data filter adapts
Graph displays revenue for
selected office
Scorecard shows office info only
IBM Software Group | Lotus software
Access Information Wherever it ResidesBased on an Open Standards, Services Oriented Architecture
Siebel
CognosSAP, Siebel
Domino
Reuse existing assets
Use one data service to
drive display of multiple
portlets
Reuse same UI with different data services
Deliver SOA-based, composite views dynamically without additional coding!
Web Service
Pre-built extensions help organizations leverage data and processes from diverse systems and sources
Real-time, integrated views display in a context the end can easily respond to
IBM Software Group | Lotus software
Proactively Respond using Actionable Dashboards
Built In Real-Time Collaboration
Be alerted to issues via pager, mail or SMS Respond to issues or alerts in real-time
with built-in collaboration Use annotations to provide added details
JK Enterprise Pipeline (WW & Geo)
Worldwide Pipeline Growth
Intuitive interface lets you see and respond to performance trends before they become severe
Automate ongoing tasks with the Portal Workflow Builder
IBM Software Group | Lotus software
Dashboard KPI Catalog www.lotus.com/dashboardcatalog
Vertical: Industry Horizontal: Line of Business
AutomotiveLocal GovernmentBankingInsurance Manufacturing
Executives SalesITFinanceClaims
FEATURES: Branch off of Portal catalog Configurable portlets display >150 best practice
Key Performance Indicators Built on flexible automation framework + SOA Leverages portal communication and collaboration Applies filtering techniques Includes sample users and roles, HTML, style
sheets, setup scripts, data definition files, etc.
Pre-Built Dashboard Services (Portlets)to accelerate deployment of specific dashboard solutions
IBM Software Group | Lotus software
17
IBM Dashboard Accelerator 6.1What’s New?
Business Intelligence Builders
– Surface Cognos, Hyperion or Business Objects data in a Portal dashboard
– Easily integrate with other data sources through rich, interactive UI
Dashboards Everywhere
– Build once, deploy where you needPortal, WAS, Notes 8, Quickr teamrooms, Blackberry devices, and Sametime clients*
Enhanced Dashboard SMS Alerting
– Now covering more than 600 networks in 200 countries
New WebCharts 3D and Flash Animated Charts
Builder Enhancements
Flexible, Customizable Scorecard
*Sametime integration available as Tech Preview
IBM Software Group | Lotus software
New Business Intelligence Builders
Business Objects Builder
– Reads data from Business Objects reports it to other Dashboard builders to generate dashboard charts and reports
– Supports Business Objects Enterprise XI R2
Hyperion Builder– Reads data from in Hyperion’s Essbase cube– Provides it to other Dashboard builders to
generate charts an reports– Supports Essbase 7.x and 9.x
Cognos Builder
– Provides the ability to select and query data from Cognos reports
– Provides XML data as input for other Dashboard builders to generate charts and reports
– Investment protection: Leverages reports that customers already have in place
– Supports Cognos BI 8.x
data cube
BO, Hyperion or Cognos builder
data
XMLdata
Other WDF builders
WDF Application
IBM Software Group | Lotus software
Display BI Data Elements or Reports in Portlet
Multi-Dimensional Cognos Portlet
Individual or Calculated Cognos Element
IBM Software Group | Lotus software
Dashboards Everywhere Extended deployment options
Build Once, deploy same dashboard to any client
…to WebSphere Portal or WAS
… to Notes 8
… to a Sametime Client*
… to a Quickr Teamroom
… to a Blackberry
* ST support available as Tech Preview
IBM Software Group | Lotus software
Leverages Portlet Factory profiling features
Simple versions of existing portlets can be created for mobile devices without having to write additional code
WebSphere Portal’s chtml theme can be leveraged to provide content for BlackBerry devices.
Dashboards on BlackBerry Devices
http://www.ibm.com/developerworks/wikis/display/PortletFactoryID/IBM+-+Client+device+profile+selection
IBM Software Group | Lotus software
Dashboards in Lotus SametimeTech Preview in Dashboard 6.1 Release
Dashboard portlets can run within a Sametime client
The slide tray displays the portlet application in a browser/portlet view
Runs as Web Application Bundle via Expeditor
Details to come via Product Wiki page
For more information, see https://rtpgsa.ibm.com/~lmpsilva/public/WDFonSametime/WDF_on_Sametime8_20071010.ppt
Prerequisites
1. Sametime 8.0
2. Expeditor 6.1.1 plug-ins for Sametime• Portal Support 6.1.1.200707311521• Portlet Container 6.1.1.200707311521• Eclipse Java Development Tools 6.1.1.200707311521• Web Container – JSP Compiler Bridge 6.1.1.200707311521
* Available on the Expeditor client product CD, in the directory desktop/updates/platform
3. Browser / Portlet Viewer Plug-in for ST 8 Client https://rtpgsa.ibm.com/~lmpsilva/public/WDFonSametime/wdf.viewer.update.site.zip
IBM Software Group | Lotus software
Dashboards in Notes 8 Expeditor 6.1.x supports JSR168
portlets
You can build an Expeditor WAB (Web Application Bundle) from a WDF/WPF JSR168 project and use its portlets/web applications on Rich Client Platforms such as Expeditor 6.1.1 and Notes 8 Client.
WPF 6.0.2 (Q4) supports portlets on rich client platforms
All Dashboard features supported except annotations, alerting, team calendar and limited query filter
https://w3.webahead.ibm.com/w3ki/display/DashboardFramework/WDF+on+Expeditor
IBM Software Group | Lotus software
Broader SMS Alerting
Broader SMS Alerting Coverage
– Now customers can use Clickatell and CellTrust SMS gateways send alerts from Dashboard applications
– More carriers in more countries
• Clickatell SMS Gateway – serves 600 networks in 200 countries
• CellTrust RelationshipMobile – 400 carriers in 160 countries
– Increased customer sat over our prior solution
IBM Software Group | Lotus software
Enhanced Charting
Now includes Greenpoint WebCharts 3D version 5.2
Enhanced charts, maps, gauges and design capabilities
Animated, flash, 3D options
Users can choose which chart to use on-the-fly
IBM Software Group | Lotus software
New WebSphere Business Monitor Builder
REST based Builder for accessing WebSphere Business Monitor
Leverage KPIs and metrics that WebSphere Business Monitor has calculated
Extends and enhances investment in WebSphere Business Monitor by providing presentation and integration flexibility
Ties Portal / WDF into IBM SOA story
Available NOW in the IBM SOA Catalog and Lotus Business Solutions Catalog
WebSphere Business Monitor
builder
data
XMLdata
Other WDF builders
WDF Application
Business Monitor
historyDB2
ESBProcess Server
IBM Software Group | Lotus software
Leverage the Industry’s Leading Portal PlatformThe Open Standard, Scalable, Reliable Solution
Market Share Leadership
– #1 in Enterprise Portal Software Market Share (Gartner May 2006)
– Worldwide leader in the enterprise portal software market four years running, with double digit growth from 2004 to 2005 (IDC July 2006)
– Over 4000 customers worldwide
Award Leadership
– Recognized leader by Gartner, Meta, Seybold…
– Intelligent Enterprise Readers’ Choice Award winner
– InfoWorld Readers’ Choice Award winner
– eWeek’s Excellence Award winner
– XML Journal Readers’ Choice Award winner
– JavaPro: Best Java Enterprise Portal
Partner Leadership
– Integrate with existing systems using over 600 IBM Business Partner solutions in the public WebSphere Portal Catalog
– Computer Reseller News Channel Champions Award
IBM Software Group | Lotus software
Dashboards
Make Information Available to a Wider Audience
My role base workplace
Scorecard Dashboards Work Team
Welcome John Jones
A role based workplace which integrates relevant metrics into the context of the
agreed-to objectives and business initiatives.
Leverage the strength of an open-standards portal environment to deploy
solutions
DashboardsDashboardsdrill
down
data
Dynamically presenting information it in the context of user role and aligned with their work commitments – beyond the financial analyst
BI Systems OLAP / Cubes Warehouse /
Mart
Enterprise Apps SAP Oracle Siebel
BPM Process
Engines Monitors
Other Domino Databases Microsoft
IBM Software Group | Lotus software
Deep Portal ExperienceAction-Oriented Dashboards
Metrics / KPIs
CollaborationBusiness Processes
Presentation Layer - Multi-source Data Integration
Excel
Rapid Time-to-Value (automation)
Market-leading, Standards-based Platform
Service Oriented Architecture (reuse, flexibility)
Lotus
ActiveInsight
WebSphere Portal (Collaboration, security, user mgt)
Why Companies Choose IBM for Performance Dashboards