© 2007, Jody Crane, MD, MBA 1

Introduction to the Advanced ED Operations 5-Day Course

Jody Crane, MD, MBA

jcranemd@gmail.com

Chuck Noon, PhD

cnoon@utk.edu

© 2007, Jody Crane, MD, MBA 2

ER Visits at Record Highs

© 2007, Jody Crane, MD, MBA 3

© 2007, Jody Crane, MD, MBA 4

© 2007, Jody Crane, MD, MBA 5

© 2007, Jody Crane, MD, MBA 6

© 2007, Jody Crane, MD, MBA 7

© 2007, Jody Crane, MD, MBA 8

© 2007, Jody Crane, MD, MBA 9

© 2007, Jody Crane, MD, MBA 10

© 2007, Jody Crane, MD, MBA 11

Can this Happen In Your ED?

© 2007, Jody Crane, MD, MBA 12

© 2007, Jody Crane, MD, MBA 13

© 2007, Jody Crane, MD, MBA 14

© 2007, Jody Crane, MD, MBA 15

© 2007, Jody Crane, MD, MBA 16

© 2007, Jody Crane, MD, MBA 17

Man Dies After 16 Hours in ER Waiting Room

© 2007, Jody Crane, MD, MBA 18

© 2007, Jody Crane, MD, MBA 19

© 2007, Jody Crane, MD, MBA 20

A Few of the Challenges We Face…

© 2007, Jody Crane, MD, MBA 21