© 2008 eventure events. all rights reserved. end-to-end distribution utility automation and...
TRANSCRIPT
© 2008 Eventure Events. All rights reserved.
End-to-End Distribution Utility Automation and Customer E-service
Project (India)Paul Kurchina & Kumud Goel
KurMeta & KLG Systel Limited
Agenda Introduction to KLG
BEST Overview
Challenges and opportunity
Scope and implementation
Architecture
Approach
The road beyond
Summary
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Introduction
• It is also Go-to-Market partner of SAP, IBM, Elster Metering and many more.
• “Vidushi” has a customer base of over 45 million.
• Connectgaia has a user base of 60 with around 1000 installations.
• The company has 4 SAP implementations to its credit, including the implementation of SAP in BEST
• It has an Employee Productivity of over 5 Million per employee per annum
• Listed in NSE, BSE, Luxumberg and Singapore
BEST – A Good (G)old Utility
The Old Utility
• The Bombay Electric Supply & Tramways Company Ltd (BEST)
• a history of 134 years
• its started with own gen. capacity of 4,300 HP
The Gold Utility
• 9,44,000+ consumers, 11,95,000+ meters
• 2059 substations (RSS, DSS & DTs)
• 9300 Circuit Kilometers of feeders / cables
132, 33 & 22 kV Sub Stations
• The most populous underground electric cabling System in India
• BEST has always been foremost in adopting technical innovations in its day to day functions
• One such project is that of digitisation of records of 9300 KMs of feeders / cables
• Phased replacement of most of the 11.9 million mechanical meters are in process
• The Company powered with 7500 Employees• The number of intra-city offices are 30+
BEST Specifics
BEST – the need – felt and faced
Operational Excellence
• Boarded with rare outages - ???
• Ensuring availability with high Network Density – Over 12K Customers per sq km, One Customer under 10 m distance (average)
• All underground services
• Service with low response latency – Political and statutory compulsions
• Trusted to meet high expectations – Economic Capital, Film City
BEST – the figures speak…
BEST – the quest…
How to improve ?
• Better Technology intervention
• Enhanced Information Transparency
• Superlative Financial Management
• Technology for Meter Reading
BEST – Intervened Segments
Operational fronts for reforms ?
• Customer Care Centre – IVRS based
• Billing and Invoicing
• Automated Meter Reading
• Load Flow Analysis
• Technical Loss Assessment
• Energy Accounting and Load Forecasting
• Outage Information System
• Implemented System shall be an Integrated One – not ‘Integrateable’ one
• A partner with strong utility business expertise to implement the system
• The implementation must follow operation and maintenance, training & knowledge transfer at a comfortable pace.
• Change Implement-Handhold-AMC to Implement-Maintain-Transfer
• Keep partner to cool off the change
Innovative Decisions
BEST – the Spread of Implementation
BEST IT Roll
Out
CM
Bill
AM
RM
NM
Vidushi / SAP-ISU
Customer Care Centre
Camera based Spot Billing
Automated Meter Reading
Load Forecasting System
Management Information
System
CI
EA
MM
CIS
PSMS
CRM
ABT
BCCs
CDC
LF
IVRS
SBM OIS
MIS
Project Peace and its pieces
• Order Placed – 6 Nov 2007
• Data Centre Preparation – 31 Mar 2008
• System Study – 31 Jul 2008
• Configuration & Testing – 31 Oct 2008
• Go Live 1 Ward – 1 Nov 2008
• Full Roll Out – 1 Dec 2008
• Operation & Maintenance – 5 years from 1 Jan 2009
Project PEACE – The time lines
Architecture
Vidushi
Connectgaia
SAP IS-U
PSMS
Load Forecasting
Vidushi
Connectgaia
SAP IS-U
PSMS
Load Forecasting
Master Data
User Management System
System Status
Asset Management
Network Management
Customer Information system
Control Board
Dashboards
Plots and Charts
Knowledge Assisted Reporting
Data Backup
Master Data
User Management System
System Status
Asset Management
Network Management
Customer Information system
Control Board
Dashboards
Plots and Charts
Knowledge Assisted Reporting
Data Backup
End MetersEnd Meters ConnectivityConnectivity BackhaulBackhaul ApplicationApplication GUI & LAGUI & LA
wireless
wired
GSM/GPRS
and more…
Internet
Mobile
Network
Device LayerDevice Layer Comm. InterfaceComm. InterfaceData
Transfer
Data
Transfer
Clean/Process
/MDM/Persistency
Clean/Process
/MDM/PersistencyPresentmentPresentment
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MDUS – Our AMI
• Data being pushed to servers
• Time sliced connection management for very large consumer base
• Assured message delivery using MQTT Technology
• Data Preprocessing for Reporting and Load Fore casting applications
• “Shoulder Tapping” on field units on “urgent calls”
Customers - Domestic
Customers - Industrial
Manual Meter Data
entry
AMR
Physical Reading
Hand Held Readers
Data Collection Layer Communication Layer Data Sanitization & Unification Layer
PSMS GUI for Technical Loss
Analysis
AMI System Interface for Device
Provisioning, Trend Analysis
Interface for Load Forecasting
and Demand Side Management
Application & Presentation Layer
Vidushi Interface for Portal Like
Features
SAP Interface for Master Data
Management
Vidushi Database
SAP Database
OPC Server for
PSMS
Customers -
Commercial
Hand Held Metering
DevicesSpot Billing Machines
AMI Data Pre-
processor
(Connectgaia -
MDM)
Vidushi Data Pre-
Processor
Data & Process Layer
SOA based Integration Architecture
Approach - Resource Management
• Three Tier Approach– Teams are defined to include the Utility Members,
Implementation Partner Members, Consulting Partner Members
– Project Management is with Implementation Partner
– Consulting Partner brings in more of global best practices and mitigation of implementation blues
– Expert Consultants are expected to vet the process and progress of implementation and to ensure alignment to the roadmap.
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Approach - Infrastructure
• The state-of-the-art Data Centre is planned, developed and commissioned.
• High reliability servers specifically sized for each of the applications are deployed
• Series of In-house testing of applications before deployment in the Data Centre
• Extensive Training programme for the Core Users end users
• Gradually depleting Hand holding of Users for introduction to the system is planned
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Approach - Applications
• Modules of various AMI Applications are ensured with SOA Compliance
• Applications are defined and being designed with Integration and Inter-operability in consideration at apex level
• Rule bases and Management are maximised at the server level
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Connectgaia.com – Intelligent Electricity
• enables the creation of an intelligent network
• pools dispersed and diverse resources
• build a power generation, transmission and distribution network that is flexible, accessible, reliable and economical
• Leverages advanced metering, sensors, proven IP communication technologies and a robust IT backbone
• empowers electricity consumers and bring more intelligence in energy management
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Connectgaia.com – Home Metering
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Connectgaia.com – Industrial Metering
• System sho
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Future Place - Connectgaia
• Mobile Cell Power Supply Monitoring System
• Highway Exhibit Control Systems
• Agricultural Pumps Monitoring & Control Systems
• Farm House Monitoring
• In room ambient & facility controls in Hotels
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Summary
• Utility requirements transcends ERP and longs specifically for the following
– field measurement systems
– hybrid communication systems
– integrated data and Application centre
– Integrated IVRS based Customer care Centre
– System Operation by the Implementation Agency, in continuation, for at least 2 years
– Field Services by the by the Implementation Agency for the hand holding period will provide grass root level cultural change
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Questions & Answers
Kumud Goel
Cell : +919810038852
Paul Kurchina
Cell : +15103040486