© 2008 eventure events. all rights reserved. enhancing sap for utilities with solutions from sap...

© 2008 Eventure Events. All rights reserved.

Enhancing SAP for Utilities with Solutions from SAP Custom

DevelopmentHarald Knust

SAP AG

We started 20 months ago:Liberalization Competence Center (LCC)

– Henning Kagermann announced at the Sixth SAP International Utilities Conference (Feb. 2007):

– SAP has launched the SAP for Utilities Liberalization Competence Center

SAP for Utilities Liberalization Competence Center

• Consists of a dedicated team of SAP experts that bundles know how about the liberalized market

• Works closely with customers in deregulated markets around the world to identify and translate the new specific regional needs

• Offers solutions (IDEX-Solutions) that enhance the SAP for Utilities solution to support the new local market rules of deregulated markets

Commitment & Thought Leadership

Here we are today:

Utilities Competence Center for Energy and Water

• Consists of a dedicated team of 75 SAP experts that bundles know how about the Utility market

• Offers solutions that enhance SAP for Utilities with your unique business needs

• With more than 100 live customers …

• … with a total of 20,000 delivered days so far.

Is this like another IBU Utilities?

Not at all !!

So who are we then?Who is SAP Custom

Development?

Why SAP Offers Custom Development Services

SAP STANDARD SOLUTION

Benefits from the best business practices of:

• 12 Million Users. • 100,600 Installations. • 1,500 Partners.

CUSTOM SOLUTIONS

Beat the competition with unique business and IT solutions:

• Unique Business.• Unique Users.• Unique Success.

LEVERAGE SAP CUSTOM DEVELOPMENT TO BRING THE UNIQUE ASPECTS OF YOUR BUSINESS ALIVE

YOUR COMPLETE BUSINESS SOLUTION

Services to Address Your Unique Business Needs

1. DEVELOPMENT

SERVICES

Delivering customer-specific solutions that address your unique

and competitive business needs

2. ADAPTABLECUSTOM

SOLUTIONS

Previously developed and proven solutions that can be used as a

starting point in addressing unique

business requirements.

3. SUPPORT

Flexible support options to protect

your investment over time and ensure that

your custom developed solutions continue to evolve with your business

FAST. SAFE. FLEXIBLE. SUPERIOR QUALITY.

Value of SAP Custom Development

State-of-the-Art Delivery

• On-time. On-budget. High Quality.

• Mitigating risk by synchronizing custom solutions with the SAP release strategy

• Faster time to market via our global delivery model and proven methodology

Superior Service

• Addressing unique, competitive and complex business needs by:

– Extending / enhancing existing SAP solutions

– Building new and innovative solutions

– Migrating legacy solutions to the SAP platform

Unparalleled Experience

n 35+ years in developing mission-critical business solutions

n Expertise in every industry and solution area

n More than 900 dedicated employees

n Access to over 12,000 developers globally

Flexible Support

• Flexible support options to protect custom solutions investment

• Ensuring your custom solutions can evolve with changing business needs

• Minimizing risk during upgrades and application of support packages

• Driving down development maintenance costs

Spanning the Globe to Meet Your Needs

Palo Alto St. Ingbert

Shanghai

Tokyo

Bangalore

Newtown Square Delhi

Sao Leopoldo

WalldorfMontreal

Evaluation

Our Proven Development Methodology

SUPPORT THROUGHOUT YOURCUSTOM SOLUTIONLIFE CYCLE

Support

Project, Quality and Risk Management

Go Live

Specification

Design

Realization

Test

Component Validation & Assembly

Customer Acceptance

Development and Test

Customer Acceptance and Delivery

Follows SAP development methodology and standards to ensure high quality and protect upgradeability

Mitigates business and technical risk by synchronizing custom solutions with the SAP solution strategy

Ensures service flexibility and reduced delivery costs with world-class distributed development methodology

Close and Continuous Customer Collaboration

Implemen-tation

Customize & Integration

Test

Train End

Users

Leveraging Our Global Capabilities and Methodology

ShanghaiTesting

Development

Delivery Management

Subject Matter Expertise

Solution Architecture

Client

A SAMPLE SCENARIO

Project ManagementQuality Management Risk Management

Evaluation

Project Management

Relationship Management

Go Live

Specification

Design

Realization

Test

Component Validation & Assembly

Customer Acceptance

Customize & Integration

Test

Train End

Users

Evaluation Support

Project, Quality and Risk Management

Development and Test

Customer Acceptance and Delivery

Close and Continuous Customer Collaboration

Implemen-tation

Utilities Competence Center for Energy and Water• complements SAP for Utilities• develops solutions for your individual requirements

IBU Utilities• Thought leadership in Utilities Business (AMI, smart grids)• delivers and expands SAP for Utilities standard solution

Feedback

Proposal for future enhancement of

standard

Release strategy

Future product strategy

Know

ledge Transfer

Energy Portfolio Management

Prepayment meters

Bundled Services

IDEX-solutions for deregulated markets

Examples for existing Solutions

2080

Example: Energy Markets for electricity

– Energy which differs from the nominated values will be delivered from the distribution net operator.

1 248 16

Power [MW]

Hour

28.2.2010

Day

1

2

3

4

Base Load

Peak Load

1 248 16

Power [MW]

Hour

1.2.2010

1

2

3

4

Peak LoadPeak LoadBase Load

1 248 16

Power [MW]

Hour

1.2.2010

1

2

3

4

Peak LoadPeak LoadBase Load

Future Market (long term) Spot Market (short term) Regulation energy (during consumption)

Prognosis Values as of 1.2.2008 Prognosis values as of 31.1.2010 Actual data

Depending on delivery time: Intraday or day ahead contracts (today for tomorrow).

Depending on delivery duration: hour or block contracts.

Future: Obligation to sell/buy a certain MW power to be delivered at a certain point of time in the future for a price established today

Febru

ary 2

010

Febru

ary 2

010

1.2.2010

15.2.2010

Core Process Energy Portfolio Management

Calculation of open positions

MarketExpectation

Prognosis Evening-upDeal

Customer Contracts-Supplier-

Risk Management

SalesPortfolio

ProcurementPortfolio

Own Energy Consumption

-Industrial-

Closed with e.g. Energy Exchange, Generation Plant, Broker etc.


Prepayment meters

Bundled Services



Prepayment Meters Business Process

SAP for Utilities

PrepaymentServiceProvider

Payment DevicePrepayment Meters(Gas / Electricity)

External Partners

BGR

View Cash Records, Meter Reads, Meter Debt Details

Meter OperatorMeter

OperatorMeter Readers/DC/DA

Meter OperatorMeter

OperatorMeter Operators

Settlement Industry Portfolio Management

PrePaymentMeteringInfrastructureProviders

Meter

Return of Meter Reading, Debt and Payment data from device

Payment Outlets

Key

SmartCard

Token

One View

Transaction Repository

Cash Records, Meter Reads, Meter Debt Details On Demand

Proactive health check

Cross-skilled super agents

External Partners

BGR


Meter OperatorMeter


Meter OperatorMeter OperatorMeter

OperatorMeter OperatorMeter

Readers/DC/DA

Meter Readers/DC/DA

Meter OperatorMeter




OperatorsMeter Operators

SettlementSettlement Industry Portfolio Management



MeterMeter


Payment OutletsPayment OutletsPayment Outlets

Key

SmartCard

Token

Key

SmartCard

Token

One View





External Partners

BGR


Meter OperatorMeter


Meter OperatorMeter


Settlement Industry Portfolio Management


Meter


Payment Outlets

Key

SmartCard

Token

One View





External Partners

BGR


Meter OperatorMeter




Readers/DC/DA

Meter Readers/DC/DA

Meter OperatorMeter




OperatorsMeter Operators

SettlementSettlement Industry Portfolio Management



MeterMeter


Payment OutletsPayment OutletsPayment Outlets

Key

SmartCard

Token

Key

SmartCard

Token

One View





Inbound

Outbound

Sales Point

Prepayment Solution Components

IS-U / IDE

SAP IS-U

Prepayment(Customer)

Prepayment(SAP)

Solution Highlights:• Provide new and easy user

interface• Incorporate gas and electricity

processes• Allow for high configurability• Allow for extensibility• Integration into IS-U / IDE


Prepayment meters

Bundled Services



Customer: Joe Sixpack

SAP CRM

Products1. Electricity family on/off peak

2. Gas Eco

3. Maintenance gas heater 4 years

Services1. Install Smart Meter (including fee)

Individual

selection of

Individual

selection of

Agent Preparing Quotation in SAP CRM with Standard Solution

Customer: Joe Sixpack

SAP CRMAgent preparing Quotation in SAP CRM with Bundled Services

Family de Luxe1. Electricity on/off peak

2. Gas Eco

3. Maintenance gas heater 4 years

4. Install Smart Meter (including fee)

Product Bundle:Family de Luxe

Selection

of just one

Automatic

Inclusion by

customised

rules


Prepayment meters

Bundled Services


Examples for Existing Solutions

SAP for Utilities IDE versus IDEX Solution

IDE = generic

Infrastructure

• Point of Delivery, Service Provider • Supply Scenario • Service Provider Agreement• Switch document• Data Exchange• Monitoring• Exception handling framework• …

IDEX = market specific processes and messages built

with IDE

• Customer win, Customer loss• Change of Supplier• Invoice sending and Payment• Change of Device • Change of Customer Data• Energy Settlement• Market message formats• …

IDEX Solution Architecture per Country and Required Role(s)

IDEX-Solution forMetering Point

Administrator in NLApplication Platform

SAP ERP & SAP for Utilities

IDE Infrastructure

SAP CRM

IDEX-Solution for Supplier and Distributor

in Texas

IDEX-Solution for Supplier in UK

Implementation

Implementation

Implementation

General Business Requirements

Market Requirements

Customer-Specific Requirements

IDEX-Solutions focus areas worldwide

Expected roadmap in the direction of European Harmonization

Central South Liberalization Hub (Connecting markets)

Central East Central West

Baltic UK & Ireland

Northern South West

ERGEG’s 7 Regional Markets (currently only Electricity)

time

today Mid-term outlook(according to ERGEG)

1 ~ 10 years from now (est.)

Long-term outlook

~20 years from now (est.)

Water solutions

AMI enhancements

More IDEX-solutions

Examples for potential future Solutions

© 2008 eventure events. all rights reserved. enhancing sap for utilities with solutions from sap...

Documents

custom solutions

solutions idexsolutions

unique business needswith

unique business requirements

unique business needs1

proven solutions

unique users

sap solution strategy