© 2009 ibm corporation business resilience hope for the best, but prepare for the worst robin...

© 2009 IBM Corporation© 2009 IBM Corporation

Business ResilienceHope for the best, but prepare for the worst

Robin Gaddum, Senior Managing Consultant

20 January 2010, IT DR and Availability Summit, London

© 2009 IBM Corporation2

Smarter Planet: the need for progress is clear.

85% idleIn distributed computing environments, up to 85% of computing capacity sits idle.

Consumer product and retail industries lose about $40 billion annually, or 3.5 percent of their sales, due to supply chain inefficiencies.

33% of consumers notified of a security breach will terminate their relationship with the company they perceive as responsible.

33%

40 billion

Explosion of information driving 54% growth in storage shipments every year.

1.5x

70¢ per $170% on average is spent on maintaining current IT infrastructures versus adding new capabilities.

© 2009 IBM Corporation3 04/18/23

Dynamic Infrastructure underpins the journey…

Service Managemen

t

Asset Managemen

t

Virtualisation &

Consolidation

Information Infrastructu

re

Energy Efficiency

Security

Business Resilience

…these interrelated initiatives can provide the dynamic DNA

needed for a smarter planet


Agenda

• The risks of ignoring risk

• Business resiliency as the solution

• Business resiliency and the Dynamic Infrastructure

• How IBM can help


New Forms of Collaboration

Access to streams of information in the Real Time

Billions of mobile devices accessing the World Wide Web

Globalization and Globally Available Resources

The world we live in today is comprised of new possibilities… and new risks for which you need to plan.


A key concern is the ability to manage the relationships between multiple instances of risk.

Collaboration

Tru

st

Isolated Operation

s

11

Select ‘Trusted Partners’

22

Extended Value Chain

33

Industry-Centric Value Web

44

Cross-Industry Value

Coalition

55


“What is driving the need to improve your disaster recovery capabilities?”

47 percent

56 percent

63 percent

44 percent

41 percent

34 percent

49 percent

56 percent

47 percent

38 percent

51 percent

58 percent

45 percent

48 percent47 percent

Regulatory or legal drivers

Requirement to stay online and

competitive around-the-clock

Cost of downtime

Fiduciary responsibility to stakeholders, employees, partners, customers

Increased risk (from natural and/or man-made disasters)

Overall

North America*

Europe**

For many organizations, the cost of downtime drives the need for IT disaster recovery preparedness.


Business needs, processes and connections determine the amount of downtime an organization can tolerate.

Recovery time objective

MinutesHoursDay or more

Continuous Availability

• Priority = uptime, business justification

• Remote clusters, data mirroring

• Secondary and tertiary Sites

Rapid Data Recovery• Priorities = Uptime and

cost/value• Data replication

Backup/Restore • Priority = cost • Tape backup• Recovery using

toolkits and basic services

Where are you now?Determine business or regulatory need for improvement


How business resiliency has changed:• Complexity

– Complex web of interrelationships, beyond the “4 walls of any enterprise”

– More applications requiring higher levels of resiliency

• Global economy– Continuous operations driven by global

economy • Regulatory pressures

• Security

Robust, dynamic risk management can be a significant competitive business advantage.

The danger is:• Inability to know of risks in advance (especially real-time risks)

OR• You identify risks, but don’t have business capability in place to do

anything about them


Agenda





• Next steps


IBM Business resilience is the ability to…

… rapidly adapt and respond to risks,

as well as opportunities, in order to

maintain continuous business operations,

be a more trusted partner, and enable

growth.

Business resilience from IBM gives you an unequalled level of agility.


Agenda





© 2009 IBM Corporation13 GTS GLB Meeting | Foundational Initiatives | Facilitator Guide

Looking at the big picture, IBM helps clients analyze resilience across six layers of the business to help

identify areas of vulnerability and opportunity

Risk mitigation strategiesBusiness driven Data driven Event driven

Bu

sin

es

s re

sili

en

ce

Strategy and vision

Organization

Processes

Applications and Data

Technology

Facilities


Dynamic Infrastructure provides the foundation for robust business resiliency.

Attributes of a resilient infrastructure

1. Standardization

2. Service management

3. Geographic diversity

4. Security

Virtualization — by providing fewer components to recover, ensembles of like components and the ability to provision and load balance — provides the change agent required to allow the implementation of Dynamic Infrastructure


Agenda






• Do you know the real cost of downtime to your business?

• Can you identify your most critical assets (specifically business processes and key resource dependencies)?

• Are your critical assets secure and available?

• Can you identify the business resilience investments that will provide you with the best return?

• Do you know which business processes, applications and data are most critical to running your business?

Many organizations turn to a trusted partner to help uncover and evaluate their business resiliency needs.


Proven IBM processes and tactical and strategic tools can help reduce cost, mitigate risk and improve service.

• Risk analyses of applications, systems, business units• Documentation of requirements and measurement

against existing implementations• Gap assessment via a comprehensive framework of

solutions• Agility enhancement through proven implementation

processes• Regular review and updates to strategy as

requirements change• Integration of business needs and goals with risk

mitigation strategy• Strategic examination and integration of sourcing

options• Ongoing relationship with IBM client representatives

and specialists to enable short- and long-term infrastructure enhancement


Costs resulting from business

disruption

Cost of risk and loss

mitigation

Higher

Lower

Optimum balance of risk and resilience

Reduce risk

Approach continuous business operations, even in the event of an outage

Mitigate financial impact of business disruptions

Optimize resources

Reduce capital investment

Improve manageability of operating expense

Improve staff productivity

Level of resilience Higher

Managed continuity from IBM can help you optimize the balance of risk, resilience and cost.


Driving Transformation in an Economic Downturn Make your IT investments work for you in this economic downturn…by saving

money to increase investments in new solutions and innovation… and enhancing (not compromising!) Business Resilience

IT S

pend

ing

Operations Support

Operations Maintenance

New Solutions

Application EnhancementsStrategic Change

Capacity

Cost ofOperations

Operations Maintenance

Operations Support

New Solutions and Innovation

Application Enhancements

Liberated fundingfor direct saving or transformational

investment

100%


IBM Resiliency provides comprehensive risk management solutions.• Proven design and implementation framework — based on

thousands of proven engagements — designed to align IT and business

• Servers, storage and hardware designed for business continuity, security and high availability

• Thousands of highly skilled consulting and implementation professionals around the globe

• Broad range of solutions designed to address tactical or end-to-end strategic challenges

• Comprehensive portfolio that includes solutions for backup and recovery, data protection, remote data replication, fully integrated site switching

• Industry-leading solutions for and expertise in RAS, clustering and data mirroring solutions

• Consulting services to help protect your business, your people and your infrastructure


IBM managed continuity is built on proven technical capabilities, decades of experience and professional services delivery teams.

Real strengthsReal-world experience

Real people Real results

Business process and technology expertise

Unparalleled global services delivery infrastructure

Recognized market leader

More than 40 years of global business continuity and disaster recovery experience

More than 12,000 business continuity and resiliency clients around the world

More than 1,600 professionals dedicated to business resilience, backed by nearly 400,000 IBM employees worldwide

More than 150 global business resiliency centers in 55 countries

Met 100 percent of our contractual commitmentto clients who declared a disaster with IBM

Reduced total cost of ownership by up to 20 percent

© 2009 IBM Corporation© 2009 IBM Corporation

Thank you

For more information, come and talk to usE: [email protected]: 07966 265483

W: www.ibm.com/services/continuity

IT DR Summit, London, January 2010

© 2009 ibm corporation business resilience hope for the best, but prepare for the worst robin...

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