© 2010 netiq corporation. all rights reserved. netiq aegis overview and introduction of aegis 2.3...

© 2010 NetIQ Corporation. All rights reserved.

NetIQ Aegis Overview and introduction of Aegis 2.3

David Mount – Sales Engineer Jeremy Lahners – Product ManagerJanuary 2012


Agenda

IT Process Automation Overview & Aegis

Introduction to Aegis 2.3

Aegis 2.3 Demonstration

Q&A


NetIQ® Aegis™The Control & Automation Platform for IT Processes

NetIQ Aegis is a software platform that models, automates, measures and improves run books and ITIL-based processes, bringing control and automation to IT Operations and Security teams

ITILProcess(macro)

Run Books(micro)

Automate

Model

Measure

Improve

3


Aegis Value PropositionWhy should customers care?

Reduces costs by eliminating routine, mundane processes

Eliminates inconsistencies and errors introduced by manual processes

Enables IT to provide secure and efficient self-service throughout the enterprise

Provides an immediate path for remediation

Provides out-of-the-box reporting templates that benchmark performance and identify processes that should be targeted for improvements

4


Valuable resources tied up on manual IT requests− IT becomes backlogged− Service and end user productivity levels suffer− IT becomes tactical vs. proactive, strategic projects are delayed

Difficult to maintain consistency, quality, compliance− Manual processes introduce errors, inconsistencies− Impossible to accurately track system status and changes manually − Compliance violations and fines− Remediation is complex and expensive− Trust is difficult to win back

Cannot accurately implement or track process improvements− Opportunities to improve service and productivity levels are neglected− IT cannot meet Service-Level Agreements (SLAs)

Customer Pain Points Solved with Automation

5


Event Handling without AegisExample: Low Disk Space Response

6. Admin assesses file system usage

2. AppManager detects condition

1. Available disk space falls below threshold

7. Admin cleans culprit files

8. Admin updates ticket

NetIQ AppManager

Ticketing Tool

Admin

AppManager Agent

Archive Trash

3. Helpdesk Operator creates ticket

4. Admin receives ticket notification

5. Admin connects to affected system

9. Helpdesk Operator closes ticket

Help Desk Operator

1

2

3

4

5

6

7

89

Manual Workload

Automated Workload

6


Event Handling with Aegis90% reduction of manual labor

3. Aegis requests disk usage analysis from AppManager

4. Aegis sends email to admin requesting approval to clean up

2. AppManager detects condition

1. Available disk space falls below threshold

5. Administrator approves partial cleanup through Aegis

6. Aegis commands AM to perform cleanup

7. Aegis sends confirmation email to admin

NetIQ AppManager

NetIQ AegisAdmin

AppManager Agent

Archive Trash

1

2

3

4

5

6

7

7

Manual Workload

Automated Workload

© 2010 NetIQ Corporation. All rights reserved.8

Attenda− Managed service provider − Adopted ITIL in 2000, mature process model − Shared helpdesk, monitoring, incident mgmt, CMDB and automation tools

Business Challenges− Scalability: Manage service model and resource costs− Quality: Preserve operational certainty, preserve knowledge, and provide

customer value

Benefits expected from/provided by NetIQ Aegis Customised, yet consistent services that drive customer satisfaction

Improved service levels, reduced mean time to service restoration

Staff growth is decoupled from business and service growth

Comprehensive ROI study being performed by Forrester

Customer Success


General event reaction processes

Disk space mgmt – 200+ tickets per month, avg 115 mins

Automated to 15 mins, saving 330+ hours per month

Client-specific processes – driven by problem management:

‘Current valuation request’ – 15 - 20 per month, avg 30 mins

Automated to 5 mins, saving 8 hours per month

Orchestration processes

Virtual Machine configuration rediscoveries

New service provisioning

Disaster Recovery invocation

Customer Success Details


Compliance- and process-driven organizations− Companies engaged in process improvement initiatives driven by

regulatory requirements: financial services, manufacturing, government, education, healthcare

Organizations where IT service efficiency or quality is a primary competitive advantage− Companies with a desire for operational efficiency gains, or service-

level improvements: managed service providers

Existing NetIQ customers− Companies already using NetIQ products for which Aegis adapters

exist: AppManager, Directory and Resources Administrator, Security Configuration Manager, etc.

IT Director, VP, CIO

Target customers


Does your IT organization have defined processes that are followed and measured?

Which tasks or procedures consume the most staff time?

Are some of the procedures eligible for self-service by end users rather than require IT staff to operate?

Do you prefer tools that work out-of-the-box but lack customizability, or do you prefer more flexible tools that enable but require customization?

How would you rate the technical skills of your staff?

What is your organization’s perspective on automation?

Finding OpportunitiesQualifying Questions to Ask

11


Major UK Broadcaster− Wanted to drive event management efficiency with their Network

Operations Center− Use HP OpenView and BMC Remedy, amongst other tools− PoC’d NetIQ Aegis and HP Operations Orchestrator− Our pre-sales effort of ~8-10 man days included building an adapter

to HP OpenView, Process Design and Implementation.− Goalposts changed mid-way through the PoC, when prospect made a

strategic decision to move from BMC Remedy to ServiceNow.

− HP effort was 10x multiple of ours− 7 consultants onsite for 10 days, plus another ~8 days of effort to switch

to ServiceNow− HP’s overall solution was considered far less elegant than ours…

Customer Use Cases


Managed Objects− Servers, Network Devices, Workstations, Users− Allows unlimited processes – cost based on size of environment

Managed Processes− Priced by the number of processes in production− Typically used to try Aegis on a limited basis− Upgrade available to Managed Object licensing

Advanced Editions− DRA Advanced Edition – uplift per user

Aegis LicensingThree Options

13


NetIQ Aegis Managed Object Pricing

Component Description How Licensed Pricing

Base Server Base software Per Server $25K

NetIQ Adapters Adapter and activities for NetIQ products Per Adapter No Charge

3rd Party Adapters

Adapters and activities for 3rd party products (SCOM, Remedy, etc.)

Per Adapter instance $20K - $40K

Managed Servers

Number of managed servers registered in Aegis via Adapters

Per Server (no duplications) $350

Managed Workstations

Number of managed workstations registered in Aegis via Adapters

Per Workstation (no duplications) $35

Managed N/W Devices

Number of managed network devices registered in Aegis via Adapters

Per n/w device (no duplications) $100

Managed Users

Number of enabled users managed by Aegis via Adapters*

Per User (no duplications) $10

14


NetIQ Aegis Managed Process Pricing

15

Component Description How Licensed Pricing

Base Server Base software Per Server No Charge

NetIQ Adapters Adapter and activities for NetIQ products Per Adapter No Charge

3rd Party Adapters

Adapters and activities for 3rd party products (SCOM, Remedy, etc.) Per Adapter $20K - $40K

Upgrade Paths: From one Managed Process tier to next From Managed Process to Managed Object licensing

Process Tier Number of Managed Objects Single Process Five-Pack

Tier 1• (# of Servers / Network Devices <500)

• (# of Users / Workstations <2,000)$25K $100K

Tier 2• (# of Servers / Network Devices - 500 to

1,000)

• (# of Users / Workstations - 2,000 to 10,000)$40K $160K

Tier 3• (# of Servers / Network Devices >1,000)

• (# of Users / Workstations >10,000)$100K -


Aegis 2.3 Overview & Demonstration

Jeremy LahnersAegis Product Manager


Themes– Increase range of web services integration– Reduce cost of building custom adapters– Improve process author/Aegis administrator productivity

Additional Features– Data Manipulation– Input Form Improvements– Custom Work Item Attributes and Global Preferences

Introducing Aegis 2.3


Q&A

Worldwide Headquarters

1233 West Loop South, Suite 810

Houston, Texas 77027 USA

Worldwide: 713.548.1700

N. America Toll Free: 1.888.323.6768

[email protected]

NetIQ.comFollow NetIQ:

NetIQ, an Attachmate business.


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