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Net Conferencing Cisco WebEx Platform Upgrade T28.12.2 EP6

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© 2013 Verizon. All Rights Reserved.

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Proprietary and Confidential Statement

Enhancements Overview

The enhancements to the Centers are summarized below and will depend on the type of net conferencing services to which you currently subscribe: • All WebEx Centers:

• Support for Apple Mac OS X 10.8, 10.9 and Safari 7• Microsoft® Windows® 8 (32 & 64 bit)• Discontinued support for Windows 2000• Added support for Citrix XenDesktop 5.0 and 5.5 and XenApp 6.5• Productivity Tools support for IBM Lotus Notes, Microsoft Lync, Outlook 2012, multiple

Microsoft Exchange Inboxes for Outlook 2010• Encryption – discontinued PKI, stronger end to end encryption• Standardized in meeting notifications

• WebEx Meeting Center: • Enhanced video experience• Customizable Privacy Text• Additional keyboard accessibility features and screen reader support

• WebEx Training Center:• High Definition Video• Fuller 508C compliance

• WebEx Support Center:• Document and web content share

• WebEx Event Center• Polling • Host Re-assignment 3

All Centers

• O/S support Mac OS X 10.8, 10.9 and Safari 7 Windows 8 supported (32 bit & 64 bit)

o Desktop Mode onlyo Metro (aka “app” or “tile”) mode is not supportedo Multiple browsers supported

Microsoft Internet Explorer® 10 Google Chrome (latest) Mozilla Firefox (latest)

No more support for Windows 2000o Users may or may not be able to join meetings on Windows 2000 but

we will not actively block users from doing so Added support for Citrix XenDesktop 5.0 and 5.5 and XenApp 6.5 where

the host OS and virtual OS are both Windows (Windows XP or Windows 7).o Host OS is the Operating System installed on the end user’s local

computer. o Virtual OS is the Operating System delivered by the server in the

virtual environment.

All Centers

• Browser Support: Internet Explorer 10

o Metro or “app” mode is not supportedo Users will receive a notification that directs them to the Desktop Internet Explorer application

• Supported in Windows 7 and Windows 8 (32-bit & 64-bit)• “Enhanced Protection” mode is not supported

• Disables add-ons and prevents Microsoft ActiveX® and Java download methods• Temporary File Solution can be used if enabled

• Users may also elect to disable EP mode before joiningInternet Options > Advanced Tab

5

All Centers

Productivity Tools:• Support for Lotus Notes 8.5.2/8.5.3 and Microsoft Lync• Support multiple Microsoft Exchange Inboxes for Outlook 2010 users• Support for Microsoft Office 2013 and Windows 8 (Released in WBS 28.11)

• Not supported in Metro Mode• Resolved “garbled text” issue when Outlook invitation was printed• Resolved issue an in which Productivity Tools would set the meeting start

date being set back to 12/30/1899

Note: Productivity Tools in general apply to Advanced, Customized and direct Net conferencing only (direct net sites are those with administrative access to their WebEx site.)

All Centers

• Encryption: No more support for end-to-end in-meeting encryption using PKI

o End-to-end encryption using a randomly generated key will continue to be supported

In-transit data encryption Data transported between customer and WebEx Collaboration Cloud over

128-bit SSL (https) In-meeting end-to-end encryption

o Stronger in-meeting securityo Encrypt all meeting content between participantso There used to be two settings: E2E, PKI

• E2E uses randomly generated 256-bit key on the Host’s computer • Public Key Infrastructure (PKI) requires participants to have their

own X.509 certificate to start or join a meeting (certificates are distributed and managed by the customer)

7

All Centers

Naming Convention:

• Cisco WebEx Centers will no longer have their own unique version numbers• WBS 28 introduces a “dot dot” numbering system to denote major, minor, and bug-

fix/critical patches• Critical Patches (CP) replace Emergency Patches(EP)• WBS 28 standardizes versioning using the new naming convention

Page version: major.minor.bugfix.buildClient version: major.minor.bugfix.buildDocs version: major.minor.bugfix.build

• Examples:• WBS 28.0.0 = Major release• WBS 28.1.0 or WBS 28.2.0 = Minor release• WBS 28.1.1 = Critical Patch• WBS 29.0.0 = Major release

Note: Applies to all Conferencing services but visible only on direct Net conferencing sites (those with administrative access to their WebEx sites.)

All Centers

Notifications:• WBS 28 User Interface standardizes all of the in meeting dialogues

All Centers

Default Site Security Settings - Updated

• Minimum Password length

• From 6 to 8

• Minimum number of alphabetic characters

• From 1 to 2

• Previously used X passwords are not permitted

• Default is 3

• Require users to change password every X days

• From No to Yes, Default = 90 days

• Newly added: Do not allow any character to repeat 3 times or more

• Default = True

Note: Applies to direct Net conferencing only

WebEx Meeting Center and Training Center

WebEx Meeting Center and Training CenterVideo Enhancements

Floating Icon Tray added in Full Screen Video Mode Able to Chat from Video Theater Mode

• Allow all HD cameras to attempt HD Video

• No longer checking against published camera white list

• HD Video Notification

• Let users know they can send HD Video

• Audio Video Statistics available on the Mac

• Screen saver is disabled in video & other full screen modes

WebEx Meeting Center and Training CenterFIT in Video Full Screen Mode

• Floating Icon Tray (FIT) is now available in Full Screen Video mode

• User can easily access common functions/features from the FIT

WebEx Meeting Center and Training CenterChat from Video Theater mode

• Chat is available from a video thumbnail when in full screen mode

• User does not need to go to the FIT to access the chat panel

• Chat icon will blink with incoming chat

WebEx Meeting Center and Training CenterHD Video - Full-screen Theater Mode

High Definition video experience:720p resolution (1280x720) pixel

resolution at 30 frames per second Full-Screen Video Mode:View Active SpeakerView yourself as picture-in-pictureView up to 5 additional video

thumbnails.

WebEx Meeting Center and Training CenterHD Video - Expanded Full-screen Theater Mode

For the most detailed view, select the Expanded Full Screen option and view the video of the active speaker in true high-definition with 720p display resolution

WebEx Meeting Center

WebEx Meeting CenterCisco Standard Privacy Text

• Users implicitly accept our Terms of Service and Privacy Statement when they log in to a WebEx account.

• No acceptance when attendees join a meeting without logging in

Note: For Customized and direct Net Conference sites only; not supported on Instant or Advanced Net

WebEx Meeting Center Configurable Privacy Text

• Customers now have the ability to configure their own privacy text

• Customizable by Cisco WebEx via Branding Request

• WebEx Meeting Center only• Supports hyperlinks• Custom text always displays below Cisco WebEx legal text• Possible to enter localized text for other languages, using standard WebEx

branding mechanism• Your Account Rep is required to submit your customized text via the Net

online enrollment form.

Note: For direct Net Conference sites only; not supported on Instant, Advanced or Customized Net

WebEx Meeting Center Session Types

• Changes have been made to the session type options for WebEx Meeting Center

• An Administrator can now restrict Annotation and Whiteboard functionality via session type

• These features are ON by default

Note: For direct Net Conference sites only (those with administrative access to their WebEx sites.)

WebEx Meeting Center - Clear View ModeHide Meeting Controls & Notifications

• Single keyboard shortcut to hide:• Floating Icon Tray, Notifications, Video, Panels, Requests for Control etc.

• Keyboard Shortcuts are:• Windows: Ctrl + Alt + Shift+ H• Mac: Command + Alt + Shift + H

• Error messages and dialogs which require user input continue to appear

• Same keyboard shortcut or ESC key resumes all meeting controls and notifications

• Available to all participants during Desktop Share, Application Share and in Full Screen mode

WebEx Meeting CenterTag ‘internal’ participants in Meeting

• Participants who join through SSO will have an (internal) tag • Tag displays anywhere in the meeting application where the user name appears:

• Participant List• Video Thumbnails• Chat

• Attendee Reports have a new fieldto indicate whether or not an attendeeis Internal

• Available only to SSO enabled sites

• Site Admin setting turned ON by default

Note: For direct Net Conference sites only (those with administrative access to their WebEx site.)

WebEx Meeting Center Known Issues - Internal Tagging

• Tag for “Internal” attendees does not show in the following cases:

• Attendee joins from Jabber/Connect client

• Attendee joins from mobile device

• Attendee on Tandberg device not using SAML SSO

• Audio only meetings

• Refer to Release Notes for a full list of known issues

• Site > Support > Downloads > Release Notes > Known Issues/Limitations

WebEx Training Center

WebEx Training Center Accessibility

• Fuller 508C compliance Provides some keyboard accessibility and partial Screen Reader support in the Windows Client

• Includes Screen Reader for the:• Presentation share toolbar• Panel bar & titles• Quick Start Menu

• Supported Screen Reader is Freedom Scientific JAWS• Other Screen Readers may work but were not tested and may not function as JAWS

• Accessibility details can be found in the Training Center User Guide• Support > User Guides > Training Center > Training Center User Guide > Hosting and Managing

a Session Includes keyboard support for the following features:

• Main menu in Meeting Window• Quick Start Menu• Share Presentation (including Multimedia

files)• Floating Icon Tray during

o Full Screen Presentation Shareo Desktop Shareo Application Share

• Annotation Toolbar • Share Web Content• Microsoft PowerPoint Notes Panel• Audio Dialog Box• Invite/Remind Dialog• Chat• File Transfer dialog

Note: For Customized and direct Net Conference sites only

WebEx CenterHigh Definition Video

• HD Video is added to WebEx Training Center

• Behaves the same way as HD Video in WebEx Meeting Center

• Expected Behavior

• HD Video and Real Time Video Sharing is for Main Session only

Note: For Customized and direct Net Conference sites only

WebEx Training Center Support on Android

Hosts can start Training Sessions

Join by link, session number or from the WebEx site

Download course materials

Supports Panelist and Attendees roles

Requires WebEx Meetings for Android v 3.0 and OS 2.1 or Greater

Note: For Customized and direct Net Conference sites only

WebEx Training Center Support Q&A Panel

Q&A

Supported for hosts, panelists, and attendees

Attendee Panelist

Submit questions to specific panelists, host or everyone

Respond publically or privately

Q&A

Supported for Hosts, Panelists and Attendees

Note: For Customized and direct Net Conference sites only

WebEx Training Center Support on Android

In-app messaging

Start Recording

Present Content

View Shared Video Files

Open/Answer Poll Questions

Join Breakout Sessions

Session Tests

Hands-on Labs

Feedback/Emoticons

Features Not Supported on the Mobile Client

Note: For Customized and direct Net Conference sites only

WebEx Event Center

WebEx Event Center Polling

• Event Activity Report now includes timestamps

• All Polls will be stamped with their Open/Close times

OLD

NEW!

Note: For Customized and direct Net Conference sites only

WebEx Event Center Host Reassignment

• Now displays upcoming events by default with the option to view past events

• New search options available (User Name, Event Number, Event Date

Toggle

Toggle

Note: For direct Net Conference sites only

WebEx Support Center/Remote Support

WebEx Support Center

• Document and Web Content Share• This feature can be restricted in site admin• Site Admin settings

Two new options for the CSR – Present a File and Share Web Content

34Note: For Customized and direct Net Conference sites only

WebEx Support Center Document Share

• CSR’s are now able to Present a File or Share Web Content

• Supports Windows platforms for CSR features, attendee viewing is supported on Windows and Mac OS X

Note: For Customized and direct Net Conference sites only

WebEx Support Center Document Share

CSR View Customer View

Note: For Customized and direct Net Conference sites only

WebEx Support Center Share Web Content

CSR View Customer View

Note: For Customized and direct Net Conference sites only

WebEx Support Center Chat

• Chat no longer appears to indicate the presence of 3rd parties in a session

OLDNEW!

Note: For Customized and direct Net Conference sites only

WebEx Support Center Chat

• The customer view has also been updated

NEW!

1

OLD

Note: For Customized and direct Net Conference sites only

WebEx Support Center Chat

• Provisioning controlled by Site Administrator

Note: For Customized and direct Net Conference sites only

WebEx Support Center WebACD SSO

• Once the user enters a SSO-site URL value and clicks away from the Site URL textbox, a message is shown to the user which says that username/password is not required

• User clicks Add to add the SSO-site to their WebACD client

• Only one SSO site can be supported at any given time

Note: For direct Net Conference sites only (those with administrative access to their WebEx sites.)

Mobility Overview

WebEx Mobile Platform Support

http://www.webex.com/mobile

Mobility Apple iPad enhancements

• End to end encryption • Content sharing (Meeting Center)

o Apple Keynote, PDF, Microsoft Word, Excel, PPT o Supported files from a Dropbox account o Photos (but not video clips)

• WebEx VoIP Only support for iPad audioo No longer required to have both WebEx VoIP AND WebEx PSTN audio.o This allows Verizon Instant Meeting audio conferencing to be integrated on the WebEx site.o Call by call decision required to use solely WebEx VoIP for all participants on the call until PC-

based audio is developed for iOS (development targeted for 2014)o Supported File Types:

• iWork documents --- key/numbers/pages • Microsoft Office documents (Office ‘97 and newer) –

• docx/doc/docm/dotx/dotm/dot • pptx/ppt/pptm/pptx/potm/pot • xlsx/xls/xlsm/xlsb/xlt/xltm/xltx

• Rich Text Format (RTF) documents --- rtf • PDF files --- pdf • Images --- jpg/jpeg/png/bmp • Text files whose uniform type identifier (UTI) conforms to the public.text --- txt • Comma-separated value (csv) files --- csv

MobilityAdditional Resources

• Cisco WebEx site for iOS devices• http://www.webex.com/apple• http://

www.webex.com/products/web-conferencing/mobile-iphone-ipad-faq.html• iOS Client Features - http://kb.webex.com/WBX40500• Installing the iOS Client - http://kb.webx.com/WBX40452

• Cisco WebEx site for Android• http://www.webex.com/android• http://www.webex.com/android/android_faq.html• Android Client Features - http://kb.webex.com/WBX52710 • Installing the Android Client - http://kb.webx.com/WBX55458

• Cisco WebEx site for BlackBerry• http://www.webex.com/blackberry• BlackBerry Client Quick Start Guide - http://

www.wbximg.com/includes/documents/blackberry/Cisco_WebEx_BlackBerry_guide.pdf

Check the WebEx Knowledge Base for the most current information

MobilityProblem Report Tool - iOS

• Now available regardless of sign-in state

• When not signed-in tap the gear icon – bottom right

• When signed go to Settings > More > Send Feedback > Add Details and Send

Problem Report Tool - Android

• If application error is caught, an error dialog will be shown with the option of "Report“

• Tap to send log to the server

• Menu > About and tap on the version string

• You should see a confirmation message if the log is sent successfully.

• User may also go to /sdcard/webex/ directory to get the log files and send to the Support Engineer directly

WebEx Mobile Client Feature Matrix

As of July 2013

Other Enhancements

WebEx VoIP Audio Enhancements

• Prior to T28.12

• Host was required to pass microphones as requested by participants

• Limited to 7 active microphones

• In T28.12 sessions have Hybrid Audio-like behavior

• All users have microphone access automatically

• Up to 500 VoIP participants

• Only 3 microphones can be heard at once

• Host no longer required to “pass the microphone”

Note: For direct Net Conference sites only with WebEx VoIP enabled on the site.

New WebEx VoIP Engine

• Replaces the existing VoIP Engine

• Provide improved echo cancellation and noise reduction

• New engine is also part of the Network-Based Recording (NBR) Player

• NBR Playback Users will be impacted if ....• Network Based Recording was conducted in March 2010 or earlier

• Audio option = VoIP Only

• Symptom = Audio will not be heard during playback with the current NBR player

• Solution = Uninstall the current NBR Player, Install the WBS 28.7 NBR Player, Convert to WMV and Post to the site – See KB article below

http://kb.webex.com/WBX71208

Note: For direct Net Conference sites only with WebEx VoIP enabled on the site.

Network Based Recording Conversion Support Adobe Flash Player 11.4 and Later

• A new section was added to the conversion dialog to allow the user to choose the key frame rate

• The default value is “High” and will support Flash 11.4

• Use “Low” setting to support 11.3 or earlier version.

• Previously converted files will need to be re-converted to using “High” to support 11.4 or greater

Note: For Advanced, Customized and direct Net Conference sites only; not available for Instant Net Conference.

Site Administration Updates

• Site Settings > Common• Mobility Support options – New Location• Sharing from External Integrations (WebEx Meeting Center) – iPad Sharing

option• WebEx Enabled TelePresence Configuration options

• Site Settings > Common > Usage Reports• Generate Usage Report in the Background Checkbox

• Site Settings > Meeting Center > Options• Internal Tagging – SSO required

• Site Settings > Event Center > Host Reassignment• New search options

• Site Settings > Remote Support > CSR Dash Customization > Contextual Switching• New feature - optional

Note: For direct Net Conference sites only (those with administrative access to their WebEx sites.)

Recap - What's New In T28.12.1

• All Centers• Naming Convention Changes

• Notification Enhancements

• Cross Platform Support Updates

• Productivity Tools

• HD Video Enhancements (MC/TC)

• Updates to WebEx Services• Meeting Center,Training Center

Event Center, Support Center

• Mobility Platform Support• WebEx Audio Enhancements• Site Administration Updates

Additional Resources• Access to additional resources are

available form your WebEx site directly….under the Support link.

• E-meetings resources:

• http://e-meetings.verizonbusiness.com

• My Meeting Resources:

• https://www.mymeetings.com/custom/res/content/crc/index.php

Thank you!