© 2012 at&t intellectual property. all rights reserved. at&t and the at&t logo are...
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Florida Relay & CapTel ReportSeptember 2012
Florida TASA Meeting
Matt Myrick
November 2, 2012
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.2
Florida Relay & CapTel Traffic Review
• Volumes for TRS & CapTel• Call Type Comparison for TRS• Center Distribution of Florida Relay Traffic• Outreach Updates
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.3
Florida Relay & CapTel Volumes - September
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.4
TRS Minutes CapTel Minutes
Intrastate Interstate Intrastate Interstate
105,397 27,436 169,334 72,445
Call Type Comparison - % of Traffic - September
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.5
Call Type %
ASCII 0.4
Spanish 4.6
STS 1.8
TTY 77.2
VCO 6.9
HCO 0.1
Voice 9.1
• Total FL Relay Calls – 71,297
• Calls Received in Miami Call Center – 61,078
• Miami Center began handling calls on August 14, 2012
• 75% of all calls are to be Handled in Miami – 85.7%
• 44 Operators and Center Managers
Distribution of Florida Relay Traffic - September
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.6
Florida Relay and CapTel Updates
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.7
• Florida Relay Events
• Florida Relay Brochure and Design
Florida Relay & CapTel Manager - Gregory Denes
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.8
September 28, 2012• Email: [email protected] • O: 407-826-6720 C: 407-413-3387
Gregory’s responsibilities include all Florida Relay and CapTel outreach and coordinate presentations, educate potential consumers about Relay services and CapTel services. Support FTRI outreach team and AT&T Channel Manager’s at AT&T events. Education & Experiences: • Experienced with ASL• Graduated summa cum laude from The University of Akron, in Akron,
Ohio, with a B.A. degree in Business & Organizational Communication. He also earned his A.S. degree in Business from Indiana University.
• Offers 7+ years of combined experience in customer service, sales, and relationship management in the hospitality, healthcare and retail fields.
Florida Outreach & Events
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.9
Pre-Bash Kick-off - July 20
Wet’n’Wild - July 21
MATA Expo - Sept 8
NEFAD FL Relay Presentation - Oct 13
Communication & Technology Expo - Nov 17
Miami Picnic & Mini Deaf Expo - Nov 18
Florida Relay & CapTel Outreach
2012 Pre-Bash Celebration
Event Photos
Florida Outreach Event for 2013
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.10
• Life After 50 Fun Fest-Senior Show … Jan-Dec 2013• ATIA 2013 Orlando Annual Conference … Jan 30-Feb 2• National Hearing Conservation Conference (NHCC) … Feb 21-23• Deaf Nation Expo … March 2• Hearing Loss Ass. of Florida Statewide Meeting … April 13• Fun Fest & Jamboree … June 27• 44th Biennial Florida Ass. of the Deaf Conference … Oct 17-20• Academy of Doctors of Audiology (ADA) Convention … Nov 7-9• Florida Council on Aging Conference … TBA
Questions ?
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.11
AT&T Relay Services: Celebrating 25 years providing TRS (1987-2012)