© 2012 avaya inc. all rights reserved. 1 avaya - restricted, confidential and proprietary read this...
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© 2012 Avaya Inc. All rights reserved. 1Avaya - Restricted, Confidential and Proprietary
Who is this presentation
for?
Small to midsize businesses (up to 1,000 users) that need a solution for business communications and collaboration
Both business and technical leaders
When should I use it?
Use this after qualifying your prospect as a good potential for an Avaya IP Office solution.
How can I customize it?
Add your slides before this presentation for an overview of your company and the value you bring
Add slides after this presentation on your services, specific offerings, contact information, or any call to action
What if I’m not completely sure that IP Office is the
right solution?
If you want to support messaging for both IP Office and Aura Midsize Enterprise to a mid market audience, you may use the slides located at the back of this deck (slides 56,57) to set the tone that Avaya offers CHOICE. Slides supporting further Aura ME messaging can be located on the sales portal on the mid size enterprise page. Document is titled: Avaya Aura Solution for Midsize Enterprise ppt
Read this first
STOP
STEP 1: Enable Macros
(see slide notes)Windows ONLY version
© 2012 Avaya Inc. All rights reserved. 2Avaya - Restricted, Confidential and Proprietary
Are You Ready?
I know my prospect’s needs/issues/opportunities.
I have updated slide 5 to reflect that understanding.
Partner services slides have been added to the IP Office Support Services section.
I have the basics – know the # of employees, sites, what they use today and their growth prospects.
I have all the necessary audio/video equipment.
I am ready to demo one-X, Flare & Scopia in a way that my audience can relate to as part of their daily work.
I have fully tested the demo prior to this meeting; And I will be logged into their guest WIFI if that is required.
Yes, I’m ready!
X
X
X
X
X
X
X
X
CHECK
© 2012 Avaya Inc. All rights reserved. 3Avaya - Restricted, Confidential and Proprietary
Go! You Got the Power!
GO!
© 2012 Avaya Inc. All rights reserved. 5Avaya - Restricted, Confidential and Proprietary
Your Success Is Our Goal
*Avaya Commissioned Study
Did You Know … What We Heard from You …
“this is issue #2”
“this is the opportunity you
seek”
“this is issue #1”
“we can do this within budget and by (date)”
“we can improve your service by …’”
“we can lower your
costs by $x in next 3
years”
© 2012 Avaya Inc. All rights reserved. 6Avaya - Restricted, Confidential and Proprietary
The Avaya Solution
Working in the office, at home
BYOD,Device Integration
Conferencing, Connecting Groups
Expanding and Networking
Ease of Management
Improving, measuring service
Securing business continuity
Preserving Investments Getting Support Integrating
Applications
Flexible for your
workforce
Simple and Scalable
Future Ready
© 2012 Avaya Inc. All rights reserved. 7Avaya - Restricted, Confidential and Proprietary
Proven Success StoriesFeatured onLegal
Dallas, TXAdvertising
St. Louis, MOFinance
NYC & San FranciscoRetail
London, UK
HotelPantin, France
EntertainmentToronto, Canada
AccountingBloomington, IN
TransportationBranson, MO
LegalGuildford, UK
TransportationBurlington, MA
MediaNew York, NY
EventsDuluth, MN
< 20 Employees 21 to 99 Employees 100 to 1,000 Employees
© 2012 Avaya Inc. All rights reserved. 9Avaya - Restricted, Confidential and Proprietary
Touch A Screen or Just Browse
© 2012 Avaya Inc. All rights reserved. 10Avaya - Restricted, Confidential and Proprietary
Brilliant audio quality/acoustics
Large, high-res touch screen
Bluetooth and DECT ready
Access to IM, presence, calendar and web apps
Toggle to your mobile phone with the push of a button
40-60% more energy efficient*
At the Desk, Or from Home
Avaya IP Office‘hot desks’ to IP, digital or analog phones
© 2012 Avaya Inc. All rights reserved. 11Avaya - Restricted, Confidential and Proprietary
IP or Digital
Digital Phones
950895041408 1416
IP Phones
962196081608 9611
© 2012 Avaya Inc. All rights reserved. 12Avaya - Restricted, Confidential and Proprietary
Turn any phone to your office phone – via a Web browser
Access directory, IM, & presence
Set up, control conference calls
Listen to and forward your voicemail messages
Record calls and share recordings later
Customize Web ‘gadgets’
I.E., Safari, Firefox, Chrome
© 2012 Avaya Inc. All rights reserved. 13Avaya - Restricted, Confidential and Proprietary
Let me show you how.PC or MAC!
© 2012 Avaya Inc. All rights reserved. 14Avaya - Restricted, Confidential and Proprietary
Extend Work Anywhere
© 2012 Avaya Inc. All rights reserved. 15Avaya - Restricted, Confidential and Proprietary
Your company directory in the palm of your hand.
Set up, manage conference calls.
Take your phone extension with you.
Map and track mobile workers.
Use Presence to find and reach the right people.
Easily escalate an IM to a call.
Power Up iPhone or Android
© 2012 Avaya Inc. All rights reserved. 16Avaya - Restricted, Confidential and Proprietary
Let me show you how.
Mobile Runway
© 2012 Avaya Inc. All rights reserved. 17Avaya - Restricted, Confidential and Proprietary
Your tablet, your business phone. Enhanced desktop
communications.
Light Up Tablets, PCs with Flare®
© 2012 Avaya Inc. All rights reserved. 18Avaya - Restricted, Confidential and Proprietary
Let me show you how.
© 2012 Avaya Inc. All rights reserved. 19Avaya - Restricted, Confidential and Proprietary
Limited only to WIFI or mobile coverage:
Flare on iPad Adds point-to-point video Includes IM & presence
Roaming Around
D100 Simple, quick
install No IP Office
hardware required
DECT R4 Can add up to
384 DECT handsets and 128 base stations
© 2012 Avaya Inc. All rights reserved. 20Avaya - Restricted, Confidential and Proprietary
Collaborate With or Connect Groups
Efficient Connections!
© 2012 Avaya Inc. All rights reserved. 21Avaya - Restricted, Confidential and Proprietary
Engaging people in a
way that transforms what productivity can
look like.
“Just Click” Video Collaboration
© 2012 Avaya Inc. All rights reserved. 22Avaya - Restricted, Confidential and Proprietary
Instant meeting room, anywhere.
See up to NINE parties.
Share a document at a moment’s notice – no
hassle.
Circle, highlight, annotate …in real-time.
Talk or chat … have sidebars.
Moderate, control, change.
Meet, Share, Smile, Focus!
© 2012 Avaya Inc. All rights reserved. 23Avaya - Restricted, Confidential and Proprietary
Let me show you how.
© 2012 Avaya Inc. All rights reserved. 24Avaya - Restricted, Confidential and Proprietary
Intuitive call handling
Ready for large call volumes
Visibility to allSee each caller’s status (e.g. DND)
Streamlined Operations
One receptionist for multiple site or businesses
The Ultimate Reception
© 2012 Avaya Inc. All rights reserved. 25Avaya - Restricted, Confidential and Proprietary
Low Bandwidth, 360° Surround
Sound
Filters out static background
noise
Plug and Play Simplicity
Team Talk
© 2012 Avaya Inc. All rights reserved. 26Avaya - Restricted, Confidential and Proprietary
Grows With You
© 2012 Avaya Inc. All rights reserved. 27Avaya - Restricted, Confidential and Proprietary
Same Server For 5 users, 50 or 200, etc.For IPT, Mobility, UC or CC.
Simply Add Expansion modules slot in as you grow.
It’s HYBRID. All IP or mix
with digital and analog.
Highly ReliableNo fans.
No moving parts.
Easy UC OptionNo server required.
Pop in card for up to 50 power users.
One box
Scale functionality withIP Office Editions and
IP Office User Solutions
© 2012 Avaya Inc. All rights reserved. 28Avaya - Restricted, Confidential and Proprietary
2½ X the ScaleAt a single site.1,000 (Vs 384).
Linux basedEasier, more cost-effective.
Lower TCO e.g. vs Windows
Easy AdminCentralized licensing.
Centralized management.
Scales to LargeInteroperable with
Avaya Aura®
Midsize Scalability
© 2012 Avaya Inc. All rights reserved. 29Avaya - Restricted, Confidential and Proprietary
Avaya IP Office Competition
Lo
ts o
f S
erve
rs
Lots of Platforms
FIVE TIMESLess rack space withApplication sharing servers.
25% LOWERTotal cost of ownership*.Also, more energy efficient.
Just MINUTESTo upgrade.Less disruption for installs.
Got 500 users?
© 2012 Avaya Inc. All rights reserved. 30Avaya - Restricted, Confidential and Proprietary
Auto SetupPre-configured for IP Office.
One simple command connects to IP phones.
StackableWith next release (due cQ1 2013).Six resilient, best-in-class switches.
Energy EfficientFanless Ethernet switch.
70%+ lower cost-per-gigabit
Lower PriceList price up to 50% lower
than equivalent models.
ERS 3500
Big Biz Networking. Small Biz Price
© 2012 Avaya Inc. All rights reserved. 31Avaya - Restricted, Confidential and Proprietary
SME, Small Branch Mid Market, Midsize Branch
ERS 35005–200 users
ERS 4800200-1000 users
ResilientCompact
Energy EfficientPay as You Grow
Auto-setup for IP office
(available early 2013)
Easy to Install
Made to Right Size
© 2012 Avaya Inc. All rights reserved. 32Avaya - Restricted, Confidential and Proprietary
Basic Edition Key system and
PBX features, including voice mail
Single-site deployments
64-party ad-hoc conference bridge
Essential Edition IP PBX
functionality
Avaya one-X® Mobile Essential (for all users)
Basic call control on mobile devices
128-party ad hoc conferencing
Available Avaya Flare®
Communicator for Apple iPad device
Preferred Edition
Secure “Meet Me” audio conferencing (with user passwords)
Avaya one-X® Mobile Preferred*
Call recording
User solutions
Unlimited multi-level auto-attendant
Server Edition Includes all
Preferred Edition features plus:
Supports up to 1,000 users at a single site or across
32 networked locations
Centralized system management and licensing
Linux-based
Advanced Edition
Call center analytics and reporting
Password protected call recording with search, replay and archiving
Interactive voice response
PC Wallboard
Alarm notifications
Avaya IP Office Editions
Choices based on Business Needs
Te l e p h o n y
I P T + M o b i l i t y
U n i fi e d C o m m s ( U C )
L i n u x - b a s e d U C
C C a n d A n a l y t i c s
© 2012 Avaya Inc. All rights reserved. 33Avaya - Restricted, Confidential and Proprietary
Avaya IP Office User Solutions
Also available:
Office Worker
Mobile Worker
Tele- Worker
Receptionist
Customer Service Agent
Customer Service Supervisor
Avaya IP Office
Power UserChoices based on Job
Functions
All user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition.
© 2012 Avaya Inc. All rights reserved. 34Avaya - Restricted, Confidential and Proprietary
Intuitive, Point & Click
CentralManagement
Automatic Failover
Your Central Command
© 2012 Avaya Inc. All rights reserved. 35Avaya - Restricted, Confidential and Proprietary
Select by User or Task
Create templates you can re-use later
Context-away help screens
Integrated error checking
Web ManagerAvailable today
with Basic Edition; Expanded Server Edition functionality due c2013
A Better Way to Manage
© 2012 Avaya Inc. All rights reserved. 36Avaya - Restricted, Confidential and Proprietary
Single LocationCan control all
One AdministratorFrees up bandwidth for key personnel
Consolidated Updating*Drives consistency, speed; reduces error
Optimal Efficiency* With IP Office Server Edition
© 2012 Avaya Inc. All rights reserved. 37Avaya - Restricted, Confidential and Proprietary
With Avaya IP Office 500, resiliency can be set to any identified alternate location.
Peace of Mind
NY
London
Singapore
Sao Paulo
To Sao Paulo
To London
To NY
To Singapore
© 2012 Avaya Inc. All rights reserved. 38Avaya - Restricted, Confidential and Proprietary
London
Singapore
Sao Paulo
PrimaryServer
SecondaryServer
New York
And Preserved Business
With Server Edition, resiliency is centralized.Headquarters has redundant back-up.
© 2012 Avaya Inc. All rights reserved. 39Avaya - Restricted, Confidential and Proprietary
Hello. Can We Help You?
Automate Service
View Agent Status
Manage Service Quality
Measure Agent Productivity
Retail Service
© 2012 Avaya Inc. All rights reserved. 40Avaya - Restricted, Confidential and Proprietary
Automate Service
Customize Self-HelpAllow customers to place or change orders,
check status of shipments and more.
Create 24/7 OperationsSelf-help options can
drive revenue in off-hours
Free up employeesFor more critical,
customer-facing tasks
Screen, Route, Serve, Save
© 2012 Avaya Inc. All rights reserved. 41Avaya - Restricted, Confidential and Proprietary
See their Phone StatusWho is busy, available
or “logged out”
Easy Color CodesGreen for acceptable, orange for
warning and red for alarm
Sort by Call ShareShows you which are
performing better
View Agent Status
Quick Check
© 2012 Avaya Inc. All rights reserved. 42Avaya - Restricted, Confidential and Proprietary
Customize The Display
e.g. Add queue statistic
Wallboard MessagingAdd, display and
specify time
Manage Service Quality
Learn, Act
© 2012 Avaya Inc. All rights reserved. 43Avaya - Restricted, Confidential and Proprietary
Work in progess
Agent Summaries, Call Details
With Graphical Displays
Alarm and TraceSelect targets, hours and view
Easy ExportingExcel, Word, PDF, etc.
Measure Agent Productivity
Intelligence for Impact
© 2012 Avaya Inc. All rights reserved. 44Avaya - Restricted, Confidential and Proprietary
Features
Outbound Dialer
Progress Dialer
Predictive Dialer
Call Control
Campaign tracking
CTI integration to support campaigns
Features
Media Blending
Full control and tracking
Intelligent distribution of messages to agent
Auto Reply
Draft reply
Email automation
Multi-Media contact traceability
Reporting
Features
Real Time Reporting
Historical Reporting
Custom Reports
CC Performance Management
IVR / Self service
Connectors (CRM integration)
Multi-media / Multi-channel
Features
Outbound Dialing
Inbound Call Routing
Call Recording
Multi-site reporting
Web Based Client (future)
Desktop for Agent/Supervisor
Real-time Monitoring
Recommended Partners
DevConnect Compliant
© 2012 Avaya Inc. All rights reserved. 45Avaya - Restricted, Confidential and Proprietary
Are You Prepared?
Employee Safety, Lost Productivity
Securing Key Assets
Business Continuity
© 2012 Avaya Inc. All rights reserved. 46Avaya - Restricted, Confidential and Proprietary
Anywhere OfficeSnow or storm days don’t stop business when your people can turn their tablet, pc, mobile or home phone into an office extension.
Keeps them off the dangerous roads.
Avoids traffic delays that can otherwise be work time.
Can easily give you back days of productivity per person per year.
Employee Safety, Lost Productivity
Enabled to Work Safely
© 2012 Avaya Inc. All rights reserved. 47Avaya - Restricted, Confidential and Proprietary
Lock Up BYOD
Avaya Identity Engines
Control “who gets on, to do what, to go where”
Employees Guests Partners Devices
S i m p l y A p p l y P o l i c i e s B a s e d o n I d e n t i t y
© 2012 Avaya Inc. All rights reserved. 48Avaya - Restricted, Confidential and Proprietary
Security for SIP Trunks:With Avaya Session Border Controller for Enterprise
Secure remote management & support:
SSL-VPN
Secure Choices: Hardened Linux and/or
proprietary OS
Securing Communications
© 2012 Avaya Inc. All rights reserved. 49Avaya - Restricted, Confidential and Proprietary
Reuse existing desk phones.
Reuse existing cabling infrastructure.
We protect investments
© 2012 Avaya Inc. All rights reserved. 50Avaya - Restricted, Confidential and Proprietary
Reuse existing desk phones.
Merlin Magix
Merlin Legend
PARTNER®
Norstar ®
Integral
BCM
For customers with (Nortel) BCM: Popular third party UC apps and SIP trunking
providers with BCM are compliant with IP Office Easy to move your information (i.e. Phone
extensions, users, greetings, voicemail)
Up to 60%* Savings
See Upgrade: BCM to IP Office
© 2012 Avaya Inc. All rights reserved. 51Avaya - Restricted, Confidential and Proprietary
Telecommuting 1 day/week
Saves the avg employee 1,030 lbs of carbons & 78 Gal of gas per year
Using Avaya IP Desk Phones
Conserves up to 40-60% less energy (vs competition)
Using Avaya Ethernet Routing Switches
12% More energy efficient than the market leader
Saves Energy
Saving Carbons
© 2012 Avaya Inc. All rights reserved. 52Avaya - Restricted, Confidential and Proprietary
Hybrid Advantage
“Pure IP” can be purely expensive.Buildings with existing cabling do not need re-
networking…
saving thousands
Rewire 40 year old building?The Optimal Choice.
IP Office can be
all IP or a mix of digital and analog
© 2012 Avaya Inc. All rights reserved. 53Avaya - Restricted, Confidential and Proprietary
Supported by Avaya Partners,Backed by Avaya
Remote Support and
Software Upgrades
Upgrade Options and
Quality Assurance
We’ve got your back -- And forward
© 2012 Avaya Inc. All rights reserved. 54Avaya - Restricted, Confidential and Proprietary
Technical support for hardware and software
8am to 5pm(You can upgrade to 24x7)
All software patches and updates are included
Choose from one, three or five year prepaid plans
Includes future
product software upgrades
Maximum Uptime and Upgrades
© 2012 Avaya Inc. All rights reserved. 55Avaya - Restricted, Confidential and Proprietary
More Value
Upgrade Options
24 X 7 Coverage
Parts Replacement (US Only) NBD, 4 hour delivery Parts onsite Installation by technician
3 year Plan
5 Year Plan
Strategic Stocking Locations (SSLs)
Canada 11
US 142
EMEA 52
CALA 14
APAC 27
246 Warehouses in 43 countries
© 2012 Avaya Inc. All rights reserved. 56Avaya - Restricted, Confidential and Proprietary
Exclusive Access
Simple Search
Web Ticket Status
Live Agent Support
Product Documents
“How to” Videos
Video Chat
© 2012 Avaya Inc. All rights reserved. 57Avaya - Restricted, Confidential and Proprietary
Compliant with 300+ third party applications
Open for (your) business
Guest Services Integration
© 2012 Avaya Inc. All rights reserved. 58Avaya - Restricted, Confidential and Proprietary
Click to call IM to Avaya
phone call Phone
presence
Synch with Lync™
Single sign on,Simple install
Leverages Preferred
Edition Server
No Lync voice licenses
required
Included with Office Worker,
Tele-worker or Power User solutions
Requires either IP Office 500 with Preferred Edition or IP Office Server Edition
© 2012 Avaya Inc. All rights reserved. 60Avaya - Restricted, Confidential and Proprietary
Avaya Offers Choices One Size or Shape Does Not Fit All
Basic, cloud,no up front costs
Simple, scalable, and flexible for the growing
business
High customization and best-in-class
contact center
© 2012 Avaya Inc. All rights reserved. 61Avaya - Restricted, Confidential and Proprietary
Avaya IP OfficeAvaya Aura®
for Midsize Enterprise
Simple, scalable, flexible for the growing business
Rich UC and Contact Center, Virtualization, High Availability
CTI and WebServices Integrationvia APIs
Full UC Integration via Avaya ACE
Up to 1,000 users- 500 users per system, 32 sites
Up to 2,400 users per system - scales to hundreds of thousands
SME & Mid Market-Class UC and CCEnterprise-Class UC and CC
Custom platform integration options
N+1 resiliencyVirtualization, High Availability
and Branch Survivability
Best-in-class TCO, Simplified Management
Avaya Aura® ApplicationsRich Management Solution
Small and Midsize Businesses NeedsDifferent Price and Value Options
© 2012 Avaya Inc. All rights reserved. 62Avaya - Restricted, Confidential and Proprietary
www.avaya.com
Easy Access to Additional Information
IP Office eBook
Fact sheet – Server Edition
Fact sheet – Preferred Edition
Fact sheet – Power User
Fact sheet – Advanced Edition
Fact sheet – Office Worker
Fact sheet – ERS 3500
IP Office ROI Calculator
IP Office TCO Calculator
Tolly Reports