| always on guard. covenant security services commercial security services supplier diversity...
TRANSCRIPT
| Always on Guard.
Covenant Security Services
Commercial Security Services
Supplier Diversity Development Coalition of Greater Lafayette
| Always on Guard.
Covenant Security Services
• Founded in 1992• Certified Woman-Owned • 2014 revenues approaching $200M• 6th Largest American Owned & Operated
Security Company• Top Secret Facility Clearance• Licensed in all 50 States with over 3,000
employees• Financially Strong• World Class Safety Performance
| Always on Guard.
Covenant Security Services
• Melinda Jacobson, Owner, Director, & Executive Chairwoman
• Based in Chicago, IL• Family-owned since 1992• Incorporated in Illinois• First contract was Department of Energy HQ• Controls all aspects of Covenant’s operations
and strategic direction• Active member of WBENC, NAWBO, and
WBDC
| Always on Guard.
Covenant Security Services Regional Office
Houston, TX
Covenant Services WorldwideCovenant Aviation Security
HeadquartersBolingbrook, IL
Covenant Security ServicesHeadquartersPhiladelphia, PA
Syracuse, NY
Tonawanda, NYNiagara Falls, NY
Boston, MA
New Milford, CTAllentown, PA
Charlotte, NC
Beech Island, SC
Roswell, GA
Albany, GAMobile, AL
Pace, FL Jacksonville, FL
Orlando, FL
Akron, OH
Haverhill, OH
Cleveland, OHToledo, OH Moorestown, NJ
Elkton, MDNewark, DE
Delaware City, DEWashington, DC
Knoxville, TNLoudon, TN
Lebanon, TNNashville, TN
Owensboro, KY
Indianapolis, IN
Carmel, IN
Goshen, INEast Chicago, IN
Marinette, WI
Neenah, WISt. Paul, MN
Des Moines, IA
Woodridge, IL
Corinth, MS
New Orleans, LA
Baton Rouge, LA
Fresno, TXFreeport, TX
San Antonio, TX
Odessa, TXFort Worth, TX
Alvarado, TX
Dallas, TX
Paris, TX
Duncan, OKMaumelle, AR
Conway, AR
Pueblo, CO
Ponca City, OK
Bartlesville, OK
Catoosa, OK
Jenks, OK
Ogden, UT
Billings, MT Colstrip, MT
Flagstaff, AZKingman, AZ
Phoenix, AZ
Tucson, AZ
San Francisco, CA
Arroyo Grande, CA
Los Angeles, CA Ontario, CAFullerton, CA
Wilmington, CA
Portland, OR
Ferndale, WA
Dawson, MT
Wolf Point, MT
Havre City, MT
Denver, CO
Rodeo, CA
San Diego, CA
Cameron, TXLafayette, LA
Tampa, FL
Atlanta, GA
Aiken, SC
Ashland, VA
LOCATIONS
| Always on Guard.
Key Clients
• Evonik • Midwest ISO • Praxair • KAR Auction Services• Bridgestone Americas, Inc. • Kimberly-Clark Corporation• W.L. Gore & Associates• San Francisco International
Airport (TSA)
• Halliburton• Praxair• PJM Interconnection• Air Products & Chemicals, Inc.• ConocoPhillips • Phillips 66• Crayola• SAP America• Sunoco
| Always on Guard.
Evonik Corporation
• Official transition date June 20, 2015• No interruption to site operations• Tremendous support from Evonik during transition period
• Excellent partnership based on shared values• Stringent Safety Program• State-of-the-Art Training Program
• Site-specific• Regulatory compliance training
• Flexibility and Responsiveness• Various types of positions• Uniforms
| Always on Guard.
Differentiating Factors
• Safety• Excellent employee benefits • Cutting Edge Training & Technology Programs designed for
you• Our project-based approach and our large client niche
allow us to offer very competitive billing rates.• We are responsive and flexible
| Always on Guard.
Safety Our #1 Core Value
| Always on Guard.
• #1 Corporate Value, safety passion permeates everything• Safety Act Certified• 2014 EMR of 0.46• Dedicated Full-time safety professional• Safety Hotline• We utilize the services of PLR Consultants as a 3rd party
Safety and Worker’s Compensation auditor / advisor• Nationwide network of occupational health facilities
established to properly treat our employees if an incident occurs
• Excellent Safety Recognition Program
Safety
| Always on Guard.
Year Recordable Injuries TRIR
2010 2 0.18
2011 2 0.24
2012 4 0.29
2013 4 0.29
2014 5 0.25
Safety Summary Breakdown
Past 5 Years
| Always on Guard.
Best in Industry
Benefits
| Always on Guard.
Benefits Industry Standard CovenantMedical InsuranceCIGNA
• HMO• Need referrals
• PPO• Lower Premiums• Lower Prescription costs • Much Lower Deductibles
Dental InsuranceDelta Dental
• High Premiums • Lower Premiums
Vision InsuranceCIGNA
• If offered, included in medical w/ limited coverage
• Through Cigna w/ comprehensive coverage
Life InsuranceGuardian
• If Offered, $5,000 • $25,000 + $25,000
401(k) PlanFidelity
• Non-Contributory • Company match of 100% up to 3% & 50% up to the next 2% of employee contribution
• Vested from Day One
Vacation Time • Must be taken a week at a time • PTO-Paid Time Off, bank of vacation time = More Flexibility
Employee Benefits
| Always on Guard.
Employee Recognition Programs
• Quarterly Safety Prize• Employee Referral Bonus• Employee of the Quarter• On the Spot Awards• Holiday Bonus
• Attendance Award• Birthday Cards• Safety Recognition• Bi-Monthly Newsletters
| Always on Guard.
Recruiting• Transition Manager will be responsible for all initial
recruiting efforts• Create interview screenings based on SOW• Research circulation stats• Be creative (university / career centers)• Recurring job fairs• Retention Bonus• Training the trainers
• Interviews• Timing
| Always on Guard.
Emergency Coverage
Tier 3 Partnership agreements in place with various special response companies25 officers within 24 hours and an additional 25 officers within 72 hours
Tier 2 Special Response Team (SRT)
50 Unarmed (TWIC holders) security officers 50 Armed security officers Able to respond anywhere in the United States within 24 hours
Tier 1 Use of Floaters and Part time employees
| Always on Guard.
Cutting Edge Training & Technology
| Always on Guard.
Training
• James McGinty, VP Training• Evaluates and Designs Training Solutions for each client site• Creator of Covenant Interactive® Concept• Conducted over 500 seminars • National Presenter for ASIS and DHS• Nationally Recognized Expert in Bomb Threat Management • Expert in Active Shooter training (Advisor to DHS)• Current Consultant to Shell Oil and Dell Computer• Develops Site Security Plans for clients
| Always on Guard.
Covenant Interactive
• Real life scenarios written specifically for you
• Performance-based and provides for instant review & correction
• Helps to place the RIGHT employee into the RIGHT position
• Builds Security Officer confidence and professionalism
| Always on Guard.
Covenant University
• Online specialized management training
• Provides instant feedback• Numerous management topics
available• Results tracked in database• New coursework constantly being
added• Site specific courses available
| Always on Guard.
We KEEP our employees
| Always on Guard.
The Value of Retention
Covenant’s 2014 EMPLOYEE TURNOVER 23 %
SuperiorWages
BenefitsRecognition
Training
Retention
• Lowers Overall Costs• More Institutional
Knowledge• More Professional Security
Officers• More Protection of
Intellectual Property / Trade Secrets
| Always on Guard.
Transitions
• First Priority: No interruption of site operations and a seamless workforce transition
• Designated Transition Manager• Use of formalized Transition Plan
• Shared drive for all transition documents• Effective communications strategy
• Recurring progress meetings• Evaluate Incumbent Staff
• Early incumbent job offers to qualified personnel• Great time to upgrade staff if need be
• Uniform Flexibility
| Always on Guard.
Why Covenant?
• World-Class safety record• Excellent employee benefits including “Best in Industry” benefits• Low employee turnover rates • Covenant Interactive allowing for immediate feedback, maximum
retention, and the ability to write scenario’s specifically for each client.• Development and Succession Planning Programs such as Covenant
University which turns today’s security officers into tomorrow’s leaders• Impressive customer references • Armed Security is a Core Competency • Our project-based approach and our large client niche allow us to offer
very competitive billing rates.