- becoming aware of one’s career- the japan institute for labour policy and training labour...
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Conscientization of Career Counselling Process- Becoming aware of One’s
Career-
The Japan Institute for Labour Policy and Training
Labour College
Jun KayanoSenior Researcher
Department of Career Guidance Studies
1. IntroductionFrom a Career Concept
development point of view, the conscientization of career counselling process is important to effectively perform a career counselling session by becoming aware of a continuous cycle of construction, deconstruction, and reconstruction of Career Story (Kayano et. al., 2009).
We have created software called CareeTalk. This software takes the formatted transcript, separates the transcript into utterances, and provides statistical analysis based on the frequency of the Expressional Methods.
We will demonstrate how CareeTalk works, and provide how the transcript analysis can be used to help the counsellor.
3.Basice of Utterance Classification - Protocol of Transcript Analysis
An Utterance is defined as a string of words that express a certain organized meaning. In addition, the following are considered “utterances”;
(i) An interrupted utterance(ii) A pause in conversation(iii)A quasi-utterance
3.Basice of Utterance Classification - Unit of Utterance Classification
Transcripts must be formatted in a certain manner so that utterances can be classified, and we use Careetalk to generate statistical data. There are 10 rules to formatting.
3.Basice of Utterance Classification - The Rules for Formatting Transcripts Using CareeTalk
3.Basice of Utterance Classification - Expressional Structure of Story
ExpressionalExpressional Technique Low Priority HighMethod
Tense Past General Inner
Viewpoint Matter Sentiment Reasoning
Subject Now Past Future
Is there an expression which indicates
affection and desire?
Is there an expression which indicates the reason and
the cause of them
ＳＴＡＲＴ
Matter （Ｍ）
Reasoning （Ｒ）
Sentiment （Ｓ）
ＹＥＳ
ＮＯ
ＹＥＳ
ＮＯ
Keyword of Sentiment Utterance
i. Expression of feeling .ii. Expression of the body sensation
.iii. Expression of desiring like “ I
want / desire ~”.
Keyword of Reasoning Utterance
i. Explanation about the reason and the cause of affection and desire using “ because” , “therefore” , “accordingly” etc.
Subject
The Japan Institute for Labour Policy and Training developed a training program called “Case Study Program” to improve career counselling at Hello Work (Kayano, 2008).This program began from the fiscal year 2005. It has been implemented 7 times and 307 counsellors have participated in it as of March 2009.
4.Analysis of Career Counselling Using CareeTalk - The features of the career counselling
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
10
20
30
40
50
60
70
13
29
24
32
JS's Utterances CC's Utterances
Figure 4-1-1 Number of Utterances
Figure 4-1-2 Number of InterruptionsNumber of Utterances
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
1
2
3
4
5
6
7
8
9
10
0 0
2
0
JS's Interruptions CC's Interruptions
Figure 4-1-3 Number of Pauses
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
1
2
3
4
5
6
7
8
9
10
3
5
4
2
JS's Pauses CC's Pauses
Figure 4-1-6 Proportion of Past Utterance
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
10
20
30
40
50
60
70
80
90
100
7.6
37.9
（％）
Figure 4-1-4 Proportion of Inner Utterance
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
10
20
30
40
50
60
70
80
90
100
0
27.5
（％）
Figure 4-1-5 Proportion of Sentiment + Reasoning Utterance
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
10
20
30
40
50
60
70
80
90
100
0
13.7
（％）
ExpressionalExpressional Technique Low Priority HighMethod
Processing Explanation Answer Question
Non- Repeated Directive neUtral Negative Positive Open-en W h y C losed -Tool
directive ded question Question
Question
Basic of Utterance Classification- Expressional Structure of Process
Figure 4-1-7 Proportion of Question Utterance
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
10
20
30
40
50
60
70
80
90
100
58.3
43.7
（％）
Figure 4-1-8 Proportion of Open-ended , Why, and Closed Question Utterance
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
10
20
30
40
50
60
70
80
90
100
100
64.2
0
0
0
35.7
Closed Question Why Question Open-ended Question
（％）
Figure 4-1-9 Proportion of Repeated Utterance
Ｃａｓｅ Ａ Ｃａｓｅ Ｂ0
10
20
30
40
50
60
70
80
90
100
06.2
（％）
Usability of the system
Increasing the number of example cases
Automating classification of utterances
4.Disscussion
2. Theory of Career CounsellingCareer Counselling Types
Theoretical Background
Job Placement Type
The career counsellor takes a neutral position between the job seeker and the employer and introduces an appropriate job offer to the job seeker from an objective perspective.
Trait and Factor Theory (Parsons, F., 1909;Williamson,E.G., 1964)
Active Listening Type
The career counsellor takes the job seeker’s position and tries to understand the job seeker empathetically. The career counsellor supports the job seeker so that the job seeker can take the initiative in finding a job.
Vocational Development Theory (Super, D.E, 1953)
Catalytic Agent Type
The career counsellor acts as intermediary between the job seeker and the employer and provides support so that the two parties can constructively talk with each other.
Constructivist Approach (Savickas,M.L.,1993; Peavy,V.,1996; Cochran,L.,1997)
2.Theory of Career Counseling - Life-space, Expressional Technique and Expressional Method
Is there an expression which indicates past time
relative to now
ＳＴＡＲＴ
Future （Ｆ）
Now （Ｎ）
Past （Ｐ）
ＮＯ
ＹＥＳ
ＮＯ
ＹＥＳ
Is there an expression which indicates future time
relative to now ?
Key Word of Past Utterance
(i) Expression of past time like “yesterday”, “last week”,”10 days ago”, etc.
(ii) Expression of past event by using ｐａｓｔ ｔｅｎｓｅ and ｐｅｒｆｅｃｔ ｔｅｎｓｅ ,
Key Word of Future Utterance
(i) Expression of future time like “tomorrow” , “from now” and “over the long run” etc.
Tense
Is there an expression
which indicates speaker’s thinking, understanding,
feeling, desiring?
Is there an expression
which indicates general topics, such as employment,
job placements?
ＳＴＡＲＴ
Inner （Ｉ）
General （Ｇ）
Outer （Ｏ）
ＹＥＳ
ＮＯ
ＹＥＳ
ＮＯ
Keyword of Inner Utterance
i. Expression using verbs like “ I think ~” , “ I understand ~” , “ I believe ~” , “ I feel ~” etc.
ii. Expression using nouns like “ My opinion / ideas / comprehension / thought / impression / wish is ~”.
iii. Expression of feelings like “I’m happy / sad.”.
iv. Expression of body sensations like “I’m excited / pounding heart”.
v. Expression of desires like “ I want / desire ~”.
Keyword of General Utterance
i. General information about employment conditions of generation / trade / region / types of jobs / job description / employment practice / work environment .
II. General legislation and institution about employment.
iii. National service and structure of public job placement.
Viewpoint