ˆˇ ˘ ˙ ˚˝ ˆ - bmj health & care informatics
TRANSCRIPT
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
JOURNAL OF
INNOVATION IN HEALTH INFORMATICS
Systematic review
Cite this article MacLure K Stewart D Digital literacy knowledge and needs of pharmacy staff A systematic review J Innov Health Inform 201623(3)560ndash571
httpdxdoiorg1014236jhiv23i3840
Copyright copy 2016 The Author(s) Published by BCS The Chartered Institute for IT under Creative Commons license httpcreativecommonsorglicensesby40
Author address for correspondenceKatie MacLureSchool of Pharmacy and Life SciencesRobert Gordon University Aberdeen AB10 7GJ Scotland UKEmail kmmaclurerguacuk
Accepted July 2016
Digital literacy knowledge and needs of pharmacy staff A systematic reviewKatie MacLure
School of Pharmacy and Life SciencesRobert Gordon University UK
Derek StewartSchool of Pharmacy and Life Sciences Robert Gordon University UK
ABSTRACT
Objective To explore the digital literacy knowledge and needs of pharmacy staff including pharmacists graduate (pre-registration) pharmacists pharmacy techni-cians dispensing assistants and medicine counter assistantsMethods A systematic review was conducted following a pre-published proto-col Two reviewers systematically performed the reproducible search followed by independent screening of titlesabstracts then full papers before critical appraisal and data extraction Full articles matching the search terms were eligible for inclu-sion Exclusions were recorded with reasons Kirkpatrickrsquos 4 level model of training evaluation (reaction learning behaviour and results) was applied as an analytical framework Results Screening reduced the initial 86 papers to 5 for full review Settings included hospital and community pharmacy plus education in Australia Canada and the US No studies of pharmacy staff other than pharmacists were identified Main findings indicate that pharmacy staff lack digital literacy knowledge with mini-mal research evidenced at each level of Kirkpatrickrsquos modelConclusions As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo It seems that pharmacy has embraced technology without recognised occupational standards definition of baseline skills or related personal development plans There is little evidence that digital literacy has been integrated into pharmacy staff training which remains an under-researched area
Keywords digital literacy Kirkpatrickrsquos 4 level model pharmacy education systematic review training
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B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
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Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 561
INTRODUCTION
BackgroundPharmacy staff across all practice settings are reliant on information technology (IT)1ndash4 Pharmacists graduate (pre-registration) pharmacists pharmacy technicians dispensing assistants and medicine counter assistants use widely avail-able office retail and management information systems along-side dedicated pharmacy management and electronic health (ehealth) applications in a range of community hospital and other pharmacy settings The abilities of pharmacy staff to use these applications at home and at work also known as digital literacy or digital competence or e-skills depend on personal experience and related education and training5ndash8 The British Computer Society defines digital literacy as lsquobeing able to make use of technologies to participate in and contribute to modern social cultural political and economic lifersquo9 A similar definition of digital literacy is adopted in the US lsquothe ability to use information and communication technologies to find eval-uate create and communicate information it requires both technical and cognitive skillsrsquo10 Both definitions are grounded in historical and conceptual definitions of digital literacies11
IT facilitates the provision of core pharmacy services in the UK in collaboration with other healthcare professionals with similar examples worldwide12ndash15 In the US digital literacy also forms the basis for pharmacy led health literacy as a tool for improving public health and patient outcomes16
Collaborative working in health has been viewed as both beneficial to patients and a more efficient use of health professionalsrsquo skills since long before the advent of ehealth17ndash19 Health strategists worldwide promote the adop-tion of IT and ehealth to support patient care through col-laborative working which is tracked globally by World Health Organization1ndash3121320ndash22 Both the adoption of ehealth and standards of digital literacy at home and in the workplace are key themes of interest at the international level23ndash25
United Nations Educational Scientific and Cultural Organisation identifies digital literacy as both a lsquolife skillrsquo and lsquogate skillrsquo because lsquoit targets all areas of contemporary existencersquo26 The European Commission Information Society promotes and tracks citizensrsquo and member statesrsquo digital engagement2728 Similarly the European Parliament pro-motes digital literacy for lifelong learning along with a recom-mendation for lsquobetter identification of occupational needsrsquo29
In the US a government initiative to create a lsquodigital nationrsquo recognised the role of digital literacy in promoting inclusion23 A government commissioned report into digital literacy in Australia concluded that lsquoboth citizen and worker will need to be digitally literate for the digital economy to work effectivelyrsquo while a report from New Zealand argues lsquothat technology can change the nature of work faster than people can change their skillsrsquo2425
In the UK a range of strategic principles national compe-tency frameworks for training core skills and digital literacies for the general public and recently more specific targets for the health sector have been developed by the government advisory and professional bodies30ndash36
Pharmacy students in the UK undertake the General Pharmaceutical Council accredited and regulated Master of Pharmacy course5 This undergraduate university course is followed by a pre-registration year based in practice cul-minating in an end of year written examination Training for pharmacy technicians dispensing assistants and medicines counter assistants is similarly accredited and regulated but undertaken as a combination of practical experience college and open learning6 Specific mention of the digital literacies required to facilitate pharmacy staffrsquos collaborative health-care role is not evident in the UK curricula for initial train-ing or their continuing professional development (CPD)3738 The Accreditation Council for Pharmacy Education (ACPE) in America added health informatics to its standards for phar-macist training in 2007 The focus was initially on basic com-puter skills and then on ability to find appropriate relevant evidence base for practice39 Pharmacy program accredita-tion in Canada Australia and New Zealand make explicit mention of the need to prepare students to make best lsquouse of information technology in pharmacy and more widely in health carersquo4041 While digital literacy may be covered to an extent in some initial training programmes there is limited evidence that it features in CPD for existing members of pharmacy staff
In summary despite the increasing adoption of IT and ehealth to support the role of pharmacy staff there is a pau-city of research exploring their perceptions and digital literacy knowledge and related training This review identifies evi-dence of perceived levels of digital literacy amongst phar-macy staff and their related training experiences and future needs
ObjectiveTo explore the digital literacy knowledge and needs of phar-macy staff
Review questionThis review asks lsquoWhat are the digital literacy knowledge and needs of pharmacy staffrsquo to summarise existing evidence of pharmacy staff perceptions and measures of
1 levels of digital literacy knowledge2 inclusion of digital literacy in pharmacy training3 specific digital literacy training experiences4 digital literacy training needs
METHODS
DesignThis systematic review followed the Centre for Review and Dissemination guidance for healthcare reviews (PROSPERO Protocol 2013CRD42013005503) in seeking to lsquoidentify evaluate and summarise the findings of all relevant individual studiesrsquo and to lsquodemonstrate where knowledge is lackinghellipto guide future researchrsquo4243 The theoretical framework adopted for analysis was Kirkpatrickrsquos 4 level model (reac-tion learning behaviour results) for evaluating training programmes4445 Kirkpatrick likens level 1 (reaction) to a
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aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 562
lsquomeasure of customer satisfactionrsquo with level 2 (learning) a lsquomeasure of knowledge acquired skills improved or attitudes changed due to trainingrsquo Level 3 (behaviour) measures lsquothe extent to which participants change their on-the-job behav-iourrsquo while level 4 (results) looks for wider impact in organisa-tional terms Although Kirkpatrickrsquos model has been criticised for over-simplification and a lack of contextual consideration its pre-eminence as a training evaluation tool has been acknowledged over several decades4647
Eligibility criteriaThis review considered English language studies that related to any aspect of digital literacy or computer skills training for any member of pharmacy staff in all pharmacy settings with no geographical or date restrictions applied
SEARCH STRATEGY
A three-step search strategy was utilised in this review An ini-tial limited search of MEDLINE and CINAHL was undertaken followed by analysis of the text words contained in the title and abstract and of the index terms used to describe the article A second search using all identified keywords and index terms was then undertaken across all included databases (Figure 1) Thirdly the reference list of all identified reports and articles was searched for additional studies Titles of papers were inde-pendently screened by two reviewers followed by abstracts then full papers The search string database returns and exclusions are shown in an adapted PRISMA diagram48
Assessment of methodological qualityTo reduce risk of bias papers selected for critical appraisal were assessed independently by two reviewers for method-ological quality before inclusion using a standardised critical appraisal tool adapted to suit all study types49
Data extractionData were extracted using a bespoke data extraction tool (Table 3) The data extraction was performed independently by two reviewers before cross-checking to minimise errors and reduce risk of bias
Data synthesisFindings were narratively explored through Kirkpatrickrsquos 4 level model for evaluating training programmes by focusing on evidence of reaction learning behaviour and results
RESULTS
Study selectionSystematic application of the search strategy returned 86 published papers which after independent screening of titles abstracts and full papers was reduced to 5 (Figure 1 and Table 1)
There were no studies featuring pharmacy staff other than pharmacists and no unpublished studies identified
Quality assessmentEach study was independently reviewed for quality by two of the research team Details of the clarity of the research ques-tion appropriateness of the design description of context population sampling data collection and analysis along with results limitations and conclusions are provided in Table 2 It also details reasons for the exclusion of one study on quality grounds while four were taken forward for data extraction
Study characteristics The data extraction table (Table 3) provides summarised study characteristics and contextual information In brief one of the studies was a survey conducted to establish baseline computer skills of hospital pharmacists in Canada prior to an educational intervention50 Another surveyed allied health professionals (AHPs) including pharmacists in Australia about their use of electronic evidence resources53 A further Australian study based on community pharmacists com-bined pre-intervention focus groups with a post-educational intervention evaluative survey51 The final study used mixed methods to review informatics content including computer and digital literacy skills in pharmacy education by map-ping syllabi returned by schools of pharmacy against the US ACPE Standards52
Table 1 The lsquowhen who and whatrsquo of the five papers included prior to critical appraisal
Year Authors Title
2004 Balen R and Jewesson P Pharmacist computer skills and needs assessment survey50
2005 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in community pharmacy practice51
2008 Fox B Karcher R Flynn A amp Mitchell S Pharmacy informatics syllabi in doctor of pharmacy programs in the US52
2004 Gosling A and Westbrook J Allied health professionalsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system53
2010 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health54
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aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 563
Res
earc
h Q
uest
ion
Wha
t are
the
digi
tal l
itera
cy tr
aini
ng e
xper
ienc
es a
nd n
eeds
of p
harm
acy
staf
f
CIN
AH
L(n
= 8
)
Coc
hran
eLi
brar
y(n
= 0
)
Info
rma
Hea
thca
re(n
= 1
)
Rea
sons
for e
xclu
sion
s ar
e th
efo
cus
on
bull e
valu
atin
g co
urse
del
iver
y m
ode
e
g e
-lear
ning
ble
nded
lear
ning
sim
ulat
ion
stu
dent
sat
isfa
ctio
nbull
clin
ical
or d
isea
se s
peci
fic tr
aini
ng
eg
ant
ibio
tics
her
bal m
edic
ines
dia
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gy p
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rm s
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ic
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Ebull
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xper
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ith
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imal
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denc
e of
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rmac
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nly
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eren
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ct
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aina
ble
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line
(n =
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s an
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ened
(n =
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Exc
lusi
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(n =
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Exc
lusi
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(n =
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Full
pape
rsre
view
ed(n
= 1
3)
Incl
uded
insy
stem
atic
revi
ew(n
= 5
)
Thes
esC
anad
a(n
= 0
)
ERIC
(n =
3)
IPA
(n =
42)
EThO
S(n
= 0
)Li
sta
(n =
2)
New
Yor
kA
cade
my
ofM
edic
ine
(n =
0)
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RC
H N
OTE
S
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arch
stri
ng u
sing
Boo
lean
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s w
as e
mpl
oyed
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out a
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eogr
aphi
cal l
imit
Pub
licat
ions
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nglis
h la
ngua
ge w
ere
cons
ider
ed a
nd a
utom
atic
ale
rtscr
eate
d fo
r upd
ates
Sear
ch s
trin
g
(pha
rmac
O
R p
re-r
eg
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pens
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R m
edic
ines
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nter
)
AN
D
(exp
erie
nce
OR
vie
w O
R p
ersp
ectiv
eO
R p
erce
ptio
n O
R o
pini
on)
AN
D
(trai
ning
OR
edu
catio
n O
R le
arni
ngO
R tu
ition
)
AN
D
(dig
ital O
R te
chno
log
OR
com
put
)
AN
D
(lite
rac
OR
com
pete
nc
OR
ski
llO
R e
-ski
ll O
R e
skill
)D
iagr
am b
ased
on
PLo
S M
edic
ine
(OP
EN
AC
CE
SS
) Moh
er D
Lib
erat
i A T
etzl
aff J
Altm
an D
G
The
PR
ISM
A G
roup
(200
9) P
refe
rred
Rep
otrin
g Ite
ms
for S
yste
mat
ic R
evie
ws
and M
eta-A
naly
ses
The
PR
ISM
A S
taem
ent
PLo
S M
ed 6
(6)
e100
0097
doi
10
1371
jour
nalp
med
1000
097
Figu
re 1
Ada
pted
PR
ISM
A flo
wch
art s
how
ing
the
sear
ch s
trat
egy
and
retu
rns47
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rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 564
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49
Quali
ty ch
eckli
st fo
r m
ixed m
ethod
ology
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Ques
tion
- clea
r ter
ms de
fined
yes
to ga
in ba
selin
e data
on
phar
macis
ts co
mpute
r skil
ls an
d tra
ining
need
s
yes
use o
f the I
ntern
et by
co
mmun
ity ph
arma
cists
in pr
actic
e an
d pote
ntial
for ed
ucati
onal
inter
venti
ons
yes
to ide
ntify
and a
nalys
e cur
rent
phar
macy
infor
matic
s edu
catio
n cu
rrent
comp
etenc
ies c
ore
reco
mmen
datio
ns fo
r tea
ching
inf
orma
tics
yes
comp
ariso
n of d
iffere
nt gr
oups
of
AHPs
use
of on
line e
viden
ce
traini
ng an
d com
puter
skills
no lsquot
o enli
ghten
the p
ersp
ectiv
e of
comp
uter u
se am
ong h
ealth
care
pr
ofess
ionals
and i
ts im
plica
tions
rsquo
Desig
n- a
ppro
priat
eye
s su
rvey o
f all p
harm
acist
s in
one h
ospit
alye
s in
two p
hase
s ne
eds a
nalys
is foc
us gr
oups
and c
ourse
evalu
ation
yes
phar
macy
sylla
bus m
appin
g of
infor
matic
s pro
gram
s aga
inst
Accre
ditati
on C
ounc
il for
Pha
rmac
y Ed
ucati
on (A
CPE)
2007
stan
dard
s
yes
surve
y of A
HPs w
ith ac
cess
to
Clini
cal In
forma
tion A
cces
s Pr
ogra
m (C
IAP)
mixe
d meth
ods i
nclud
ing cr
oss-
secti
onal
surve
y and
semi
-str
uctur
ed in
tervie
ws
Cont
ext
- well
desc
ribed
yes
post
imple
menta
tion o
f app
lied
infor
matic
s pro
gram
in a
Cana
dian
hosp
ital
yes
Austr
alian
phar
macy
educ
ation
an
d pra
ctice
yes
adop
tion o
f Ame
rican
ph
arma
cy ed
ucati
on st
anda
rds a
nd
IOM
inclus
ion of
infor
matic
s as o
ne
of fiv
e cor
e com
peten
cies
yes
intro
ducti
on of
onlin
e evid
ence
sy
stem
to ho
spita
ls in
New
South
W
ales
Austr
alia
desc
ribed
adeq
uatel
y but
with
dated
and c
ontriv
ed re
feren
cing
User
syst
em- u
ser o
f inno
vatio
nho
spita
l pha
rmac
ists
comm
unity
phar
macis
tsph
arma
cy ed
ucati
onho
spita
l-bas
ed A
HPs i
nclud
ing
phar
macis
tshe
althc
are p
rofes
siona
ls inc
luding
ph
arma
cists
Sam
plin
g- c
once
ptual
gene
ralis
ation
yes
all ho
spita
l pha
rmac
ists
(n=1
06) a
t one
hosp
ital o
ver t
wo
sites
not c
lear b
oth ph
ases
lack
detai
l of
recru
itmen
t sam
pling
timi
ngye
s fro
m all
Ame
rican
Ass
ociat
ion
of Co
llege
s of P
harm
acy w
ith
phar
macy
infor
matic
s pro
gram
s
rand
omly
selec
ted ho
spita
ls re
pres
entat
ive of
CIA
P us
e (n
= 65
) co
nven
ience
samp
le
of AH
Ps (n
= 79
0)
strati
fied s
ample
(n =
240)
of lsquoa
llrsquo he
althc
are p
rofes
siona
ls id
entifi
ed
as do
ctors
nurse
s lab
tech
nician
s ph
arma
cists
at on
e hos
pital
lsquono
know
ledge
rsquo of c
ompu
ter
Data
colle
ctio
n- s
ystem
atic
audit
able
yes
the su
rvey i
nstru
ment
deve
loped
by au
thor c
onse
nsus
aft
er re
view
of pr
eviou
sly pu
blish
ed
surve
ys (8
4 item
s ove
r 9 do
mains
)
yes
indep
ende
nt fac
ilitator
note
s tak
en at
each
focu
s grou
p by
differ
ent s
cribe
s co
urse e
valua
tion
form
(16 cl
osed
items
3 op
en)
yes
clear
ly ex
plaine
d at e
ach
stage
of th
e pro
cess
of co
llecti
on
verifi
catio
n for
relia
bility
and
valid
ation
yes
the su
rvey i
nstru
ment
deve
loped
from
prev
ious
relat
ed
rese
arch
findin
gs pl
us U
S stu
dy of
cli
nician
srsquo us
e of M
edlin
e
confu
sion b
etwee
n sur
vey a
nd
inter
view
techn
iques
use
of a
form
asse
ssing
lsquokno
wled
ge of
co
mpute
rrsquo ov
erlap
ping s
cales
lac
ks de
tail o
f dev
elopm
ent o
f su
rvey a
nd in
tervie
w too
ls
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 565
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49 (C
ont)
Quali
ty ch
eckli
st fo
r m
ixed
met
hodo
logy
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Data
analy
sis- s
ystem
atic
rigor
ous
confl
ict
hand
ling
appr
opria
te us
e of d
escri
ptive
sta
tistic
s and
freq
uenc
iesthe
mes n
ot cle
ar qu
alitat
ive da
ta qu
antifi
ed in
appr
opria
te inv
ersio
n of
scale
s me
an S
D ap
plied
to
non-
conti
nuou
s sca
le
cons
ensu
s rea
ched
follo
wing
ind
epen
dent
categ
orisa
tion b
y ea
ch re
sear
ch te
am m
embe
r
appr
opria
te us
e of d
escri
ptive
and
comp
arati
ve st
atisti
csina
ppro
priat
e ana
lysis
over
-an
alysis
and o
ver-i
nterp
retat
ion of
a s
mall
simple
data
set o
verla
p of
at lea
st tw
o sca
les
Resu
lts an
d lim
itatio
nscle
ar co
ncise
with
decla
red
limita
tions
arou
nd sa
mple
size
resp
onse
rate
(55
) su
rvey
instru
ment
and s
elf re
portin
g
findin
g are
grou
nded
in da
ta bu
t as
indic
ated b
y the
autho
rs w
ith
major
limita
tions
no b
aseli
ne pr
ior
to int
erve
ntion
only
two f
ocus
gr
oups
(not
audio
reco
rded
) me
thods
ques
tione
d high
drop
out
findin
gs ar
e clea
rly ex
plaine
d and
gr
ound
ed in
the d
ata li
mitat
ions
are e
xplor
ed in
term
s of r
espo
nse
rate
(36
) no
n-re
spon
dents
va
riable
detai
l of s
yllab
i and
ge
nera
lisab
ility
clear
and c
ompr
ehen
sive w
ith
decla
red l
imita
tions
of sa
mplin
g re
comm
endin
g fur
ther v
alidit
y and
re
liabil
ity te
sting
impr
ecise
term
s eg
var
ious
some
majo
rity =
100
ass
ertio
ns
not g
roun
ded i
n data
par
allels
dr
awn t
o Nige
ria an
d UK
sp
ecula
tion
major
limita
tions
but
claim
s gen
erali
sable
Conc
lusio
nsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsad
dition
al fin
dings
pres
ented
in
Conc
lusion
unju
stifie
d ass
ertio
ns
given
rese
arch
conte
xt
Ethi
csno
t cov
ered
not c
over
edye
sno
t cov
ered
yes
plus v
erba
l con
sent
Addi
tiona
l com
men
tsda
ta co
llecte
d in 2
001
clear
ly de
velop
ed an
d pre
sente
dda
ta co
llecte
d in 2
002
spec
ific to
us
ing th
e inte
rnet
data
colle
cted i
n 200
7 cle
arly
deve
loped
and p
rese
nted
data
colle
cted i
n 200
1ndash20
02
clear
ly de
velop
ed an
d pre
sente
dpo
orly
deve
loped
inco
nsist
encie
s po
orly
analy
sedr
efere
nced
Take
forw
ard
toDa
ta E
xtra
ctio
nY
YY
YN
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 566
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
edArticle Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Balen 2004
hosp
ital
phar
macis
tsPr
ior to
intro
ducti
on
of an
appli
ed
infor
matic
s pro
gram
bullTo
iden
tify
phar
macis
t ba
selin
e co
mpute
r skil
l ne
eds
Vanc
ouve
r Can
ada
one m
ultisi
te ho
spita
lDa
ta co
llecte
d in 2
001
Surve
y (84
ques
tions
9 d
omain
s)1
Comp
uter e
xper
ience
2 Co
mpute
r anx
iety
3 Co
mpute
r voc
abula
ry4
Basic
comp
uter s
kills
5 Co
mmun
icatio
ns6
Inter
net s
kills
7 Cl
inica
l data
base
inf
orma
tion r
etriev
al8
Acce
ss to
comp
uters
9 An
ticipa
ted ne
eds 5
5
respo
nse r
ate (n
= 58
)
Varie
ty of
bullAc
cess
hom
e wo
rk bull
Skill
levels
liter
ate n
ot an
xious
mor
e tra
ining
re
ques
ted bull
Use
inter
net s
earch
ing d
rug d
istrib
ution
sy
stems
ema
il pa
tient
care
syste
ms m
inima
l offi
ce pa
ckag
es (p
rese
ntatio
n sta
tistic
s an
d sp
read
shee
t)
Bearman 2005
comm
unity
ph
arma
cists
Web
skills
ed
ucati
on
prog
ramm
e int
rodu
ction
to th
e int
erne
t find
ing
onlin
e info
rmati
on
intro
ducti
on
to ev
idenc
e ba
sed p
harm
acy
and a
sses
sing
the qu
ality
of inf
orma
tion
using
inter
net
techn
ologie
s in
daily
prac
tice
Pre
to inv
estig
ate
inter
net u
se an
d ed
ucati
on ne
eds
Post
to ide
ntify
the be
nefits
we
akne
sses
of
an ed
ucati
on
prog
ramm
e
Victo
ria A
ustra
liaCo
mmun
ity
phar
macy
ed
ucati
on
Data
colle
cted i
n 200
2Pr
e bulltw
o foc
us gr
oups
(10 a
nd 11
pu
rpos
ively
selec
ted) w
ith
indep
ende
nt fac
ilitato
r 2 hr
s inc
lunc
h and
$50
scrib
e an
d whit
eboa
rds
bullInt
erne
t use
in pr
actic
e bull
Them
atic a
nalys
isEd
ucati
on in
terve
ntion
bull
147 e
nroll
ed 1
04
comp
leted
93 r
espo
nded
Post bullSu
rvey
16 qu
antita
tive
ques
tions
plus
3 lik
es
dislik
es 3
chan
ges i
n prac
tice
bull93
comp
leted
quan
titativ
e bull
107 f
ree t
ext a
nswe
rs bull
induc
tive
analy
sis of
qu
alitat
ive da
ta
Focu
s gro
up (
use o
f the I
ntern
et)
bullfrac12
have
acce
ss at
wor
k bull
sea
rch en
gines
but n
ot he
alth s
pecifi
c po
rtals
web
sites
bullVa
riatio
n in
techn
ical k
nowl
edge
and s
kills
bullBa
rrier
s ne
gativ
e attit
ude
lack o
f time
cos
ts
lack o
f fami
liarity
exp
ertis
e dif
ficult
y find
ing
infor
matio
n re
sour
ce is
sues
bull
Need
to ga
in co
nfide
nce
desir
e for
furth
er
educ
ation
Surve
y bull
For m
ost c
ourse
met
expe
ctatio
n bull
Aver
age r
espo
nses
posit
ive e
ase o
f use
aim
s ob
jectiv
es m
et le
arnin
g exp
erien
ce bull
Sign
ifican
t onli
ne be
havio
ur ch
ange
s se
lf-rep
orted
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
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rotected by copyrighthttpinform
aticsbmjcom
B
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
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rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
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B
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
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2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
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rotected by copyrighthttpinform
aticsbmjcom
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 561
INTRODUCTION
BackgroundPharmacy staff across all practice settings are reliant on information technology (IT)1ndash4 Pharmacists graduate (pre-registration) pharmacists pharmacy technicians dispensing assistants and medicine counter assistants use widely avail-able office retail and management information systems along-side dedicated pharmacy management and electronic health (ehealth) applications in a range of community hospital and other pharmacy settings The abilities of pharmacy staff to use these applications at home and at work also known as digital literacy or digital competence or e-skills depend on personal experience and related education and training5ndash8 The British Computer Society defines digital literacy as lsquobeing able to make use of technologies to participate in and contribute to modern social cultural political and economic lifersquo9 A similar definition of digital literacy is adopted in the US lsquothe ability to use information and communication technologies to find eval-uate create and communicate information it requires both technical and cognitive skillsrsquo10 Both definitions are grounded in historical and conceptual definitions of digital literacies11
IT facilitates the provision of core pharmacy services in the UK in collaboration with other healthcare professionals with similar examples worldwide12ndash15 In the US digital literacy also forms the basis for pharmacy led health literacy as a tool for improving public health and patient outcomes16
Collaborative working in health has been viewed as both beneficial to patients and a more efficient use of health professionalsrsquo skills since long before the advent of ehealth17ndash19 Health strategists worldwide promote the adop-tion of IT and ehealth to support patient care through col-laborative working which is tracked globally by World Health Organization1ndash3121320ndash22 Both the adoption of ehealth and standards of digital literacy at home and in the workplace are key themes of interest at the international level23ndash25
United Nations Educational Scientific and Cultural Organisation identifies digital literacy as both a lsquolife skillrsquo and lsquogate skillrsquo because lsquoit targets all areas of contemporary existencersquo26 The European Commission Information Society promotes and tracks citizensrsquo and member statesrsquo digital engagement2728 Similarly the European Parliament pro-motes digital literacy for lifelong learning along with a recom-mendation for lsquobetter identification of occupational needsrsquo29
In the US a government initiative to create a lsquodigital nationrsquo recognised the role of digital literacy in promoting inclusion23 A government commissioned report into digital literacy in Australia concluded that lsquoboth citizen and worker will need to be digitally literate for the digital economy to work effectivelyrsquo while a report from New Zealand argues lsquothat technology can change the nature of work faster than people can change their skillsrsquo2425
In the UK a range of strategic principles national compe-tency frameworks for training core skills and digital literacies for the general public and recently more specific targets for the health sector have been developed by the government advisory and professional bodies30ndash36
Pharmacy students in the UK undertake the General Pharmaceutical Council accredited and regulated Master of Pharmacy course5 This undergraduate university course is followed by a pre-registration year based in practice cul-minating in an end of year written examination Training for pharmacy technicians dispensing assistants and medicines counter assistants is similarly accredited and regulated but undertaken as a combination of practical experience college and open learning6 Specific mention of the digital literacies required to facilitate pharmacy staffrsquos collaborative health-care role is not evident in the UK curricula for initial train-ing or their continuing professional development (CPD)3738 The Accreditation Council for Pharmacy Education (ACPE) in America added health informatics to its standards for phar-macist training in 2007 The focus was initially on basic com-puter skills and then on ability to find appropriate relevant evidence base for practice39 Pharmacy program accredita-tion in Canada Australia and New Zealand make explicit mention of the need to prepare students to make best lsquouse of information technology in pharmacy and more widely in health carersquo4041 While digital literacy may be covered to an extent in some initial training programmes there is limited evidence that it features in CPD for existing members of pharmacy staff
In summary despite the increasing adoption of IT and ehealth to support the role of pharmacy staff there is a pau-city of research exploring their perceptions and digital literacy knowledge and related training This review identifies evi-dence of perceived levels of digital literacy amongst phar-macy staff and their related training experiences and future needs
ObjectiveTo explore the digital literacy knowledge and needs of phar-macy staff
Review questionThis review asks lsquoWhat are the digital literacy knowledge and needs of pharmacy staffrsquo to summarise existing evidence of pharmacy staff perceptions and measures of
1 levels of digital literacy knowledge2 inclusion of digital literacy in pharmacy training3 specific digital literacy training experiences4 digital literacy training needs
METHODS
DesignThis systematic review followed the Centre for Review and Dissemination guidance for healthcare reviews (PROSPERO Protocol 2013CRD42013005503) in seeking to lsquoidentify evaluate and summarise the findings of all relevant individual studiesrsquo and to lsquodemonstrate where knowledge is lackinghellipto guide future researchrsquo4243 The theoretical framework adopted for analysis was Kirkpatrickrsquos 4 level model (reac-tion learning behaviour results) for evaluating training programmes4445 Kirkpatrick likens level 1 (reaction) to a
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aticsbmjcom
B
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 562
lsquomeasure of customer satisfactionrsquo with level 2 (learning) a lsquomeasure of knowledge acquired skills improved or attitudes changed due to trainingrsquo Level 3 (behaviour) measures lsquothe extent to which participants change their on-the-job behav-iourrsquo while level 4 (results) looks for wider impact in organisa-tional terms Although Kirkpatrickrsquos model has been criticised for over-simplification and a lack of contextual consideration its pre-eminence as a training evaluation tool has been acknowledged over several decades4647
Eligibility criteriaThis review considered English language studies that related to any aspect of digital literacy or computer skills training for any member of pharmacy staff in all pharmacy settings with no geographical or date restrictions applied
SEARCH STRATEGY
A three-step search strategy was utilised in this review An ini-tial limited search of MEDLINE and CINAHL was undertaken followed by analysis of the text words contained in the title and abstract and of the index terms used to describe the article A second search using all identified keywords and index terms was then undertaken across all included databases (Figure 1) Thirdly the reference list of all identified reports and articles was searched for additional studies Titles of papers were inde-pendently screened by two reviewers followed by abstracts then full papers The search string database returns and exclusions are shown in an adapted PRISMA diagram48
Assessment of methodological qualityTo reduce risk of bias papers selected for critical appraisal were assessed independently by two reviewers for method-ological quality before inclusion using a standardised critical appraisal tool adapted to suit all study types49
Data extractionData were extracted using a bespoke data extraction tool (Table 3) The data extraction was performed independently by two reviewers before cross-checking to minimise errors and reduce risk of bias
Data synthesisFindings were narratively explored through Kirkpatrickrsquos 4 level model for evaluating training programmes by focusing on evidence of reaction learning behaviour and results
RESULTS
Study selectionSystematic application of the search strategy returned 86 published papers which after independent screening of titles abstracts and full papers was reduced to 5 (Figure 1 and Table 1)
There were no studies featuring pharmacy staff other than pharmacists and no unpublished studies identified
Quality assessmentEach study was independently reviewed for quality by two of the research team Details of the clarity of the research ques-tion appropriateness of the design description of context population sampling data collection and analysis along with results limitations and conclusions are provided in Table 2 It also details reasons for the exclusion of one study on quality grounds while four were taken forward for data extraction
Study characteristics The data extraction table (Table 3) provides summarised study characteristics and contextual information In brief one of the studies was a survey conducted to establish baseline computer skills of hospital pharmacists in Canada prior to an educational intervention50 Another surveyed allied health professionals (AHPs) including pharmacists in Australia about their use of electronic evidence resources53 A further Australian study based on community pharmacists com-bined pre-intervention focus groups with a post-educational intervention evaluative survey51 The final study used mixed methods to review informatics content including computer and digital literacy skills in pharmacy education by map-ping syllabi returned by schools of pharmacy against the US ACPE Standards52
Table 1 The lsquowhen who and whatrsquo of the five papers included prior to critical appraisal
Year Authors Title
2004 Balen R and Jewesson P Pharmacist computer skills and needs assessment survey50
2005 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in community pharmacy practice51
2008 Fox B Karcher R Flynn A amp Mitchell S Pharmacy informatics syllabi in doctor of pharmacy programs in the US52
2004 Gosling A and Westbrook J Allied health professionalsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system53
2010 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health54
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rotected by copyrighthttpinform
aticsbmjcom
B
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ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 563
Res
earc
h Q
uest
ion
Wha
t are
the
digi
tal l
itera
cy tr
aini
ng e
xper
ienc
es a
nd n
eeds
of p
harm
acy
staf
f
CIN
AH
L(n
= 8
)
Coc
hran
eLi
brar
y(n
= 0
)
Info
rma
Hea
thca
re(n
= 1
)
Rea
sons
for e
xclu
sion
s ar
e th
efo
cus
on
bull e
valu
atin
g co
urse
del
iver
y m
ode
e
g e
-lear
ning
ble
nded
lear
ning
sim
ulat
ion
stu
dent
sat
isfa
ctio
nbull
clin
ical
or d
isea
se s
peci
fic tr
aini
ng
eg
ant
ibio
tics
her
bal m
edic
ines
dia
bete
sbull
tech
nolo
gy p
latfo
rm s
peci
ic
eg
PD
As
e-p
ortfo
lio r
efer
enci
ng
sof
twar
e C
PO
Ebull
con
sulta
tion
com
mun
icat
ion
skill
sbull
vie
ws
or e
xper
ienc
es w
ith
min
imal
evi
denc
e of
pha
rmac
ybull
or o
nly
conf
eren
ce a
bstra
ct
obt
aina
ble
Med
line
(n =
30) Title
s an
dab
stra
cts
scre
ened
(n =
86)
Exc
lusi
ons
(n =
73)
Exc
lusi
ons
(n =
8)
Full
pape
rsre
view
ed(n
= 1
3)
Incl
uded
insy
stem
atic
revi
ew(n
= 5
)
Thes
esC
anad
a(n
= 0
)
ERIC
(n =
3)
IPA
(n =
42)
EThO
S(n
= 0
)Li
sta
(n =
2)
New
Yor
kA
cade
my
ofM
edic
ine
(n =
0)
SEA
RC
H N
OTE
S
A se
arch
stri
ng u
sing
Boo
lean
oper
ator
s w
as e
mpl
oyed
with
out a
date
or g
eogr
aphi
cal l
imit
Pub
licat
ions
in E
nglis
h la
ngua
ge w
ere
cons
ider
ed a
nd a
utom
atic
ale
rtscr
eate
d fo
r upd
ates
Sear
ch s
trin
g
(pha
rmac
O
R p
re-r
eg
OR
dis
pens
O
R m
edic
ines
cou
nter
)
AN
D
(exp
erie
nce
OR
vie
w O
R p
ersp
ectiv
eO
R p
erce
ptio
n O
R o
pini
on)
AN
D
(trai
ning
OR
edu
catio
n O
R le
arni
ngO
R tu
ition
)
AN
D
(dig
ital O
R te
chno
log
OR
com
put
)
AN
D
(lite
rac
OR
com
pete
nc
OR
ski
llO
R e
-ski
ll O
R e
skill
)D
iagr
am b
ased
on
PLo
S M
edic
ine
(OP
EN
AC
CE
SS
) Moh
er D
Lib
erat
i A T
etzl
aff J
Altm
an D
G
The
PR
ISM
A G
roup
(200
9) P
refe
rred
Rep
otrin
g Ite
ms
for S
yste
mat
ic R
evie
ws
and M
eta-A
naly
ses
The
PR
ISM
A S
taem
ent
PLo
S M
ed 6
(6)
e100
0097
doi
10
1371
jour
nalp
med
1000
097
Figu
re 1
Ada
pted
PR
ISM
A flo
wch
art s
how
ing
the
sear
ch s
trat
egy
and
retu
rns47
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 564
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49
Quali
ty ch
eckli
st fo
r m
ixed m
ethod
ology
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Ques
tion
- clea
r ter
ms de
fined
yes
to ga
in ba
selin
e data
on
phar
macis
ts co
mpute
r skil
ls an
d tra
ining
need
s
yes
use o
f the I
ntern
et by
co
mmun
ity ph
arma
cists
in pr
actic
e an
d pote
ntial
for ed
ucati
onal
inter
venti
ons
yes
to ide
ntify
and a
nalys
e cur
rent
phar
macy
infor
matic
s edu
catio
n cu
rrent
comp
etenc
ies c
ore
reco
mmen
datio
ns fo
r tea
ching
inf
orma
tics
yes
comp
ariso
n of d
iffere
nt gr
oups
of
AHPs
use
of on
line e
viden
ce
traini
ng an
d com
puter
skills
no lsquot
o enli
ghten
the p
ersp
ectiv
e of
comp
uter u
se am
ong h
ealth
care
pr
ofess
ionals
and i
ts im
plica
tions
rsquo
Desig
n- a
ppro
priat
eye
s su
rvey o
f all p
harm
acist
s in
one h
ospit
alye
s in
two p
hase
s ne
eds a
nalys
is foc
us gr
oups
and c
ourse
evalu
ation
yes
phar
macy
sylla
bus m
appin
g of
infor
matic
s pro
gram
s aga
inst
Accre
ditati
on C
ounc
il for
Pha
rmac
y Ed
ucati
on (A
CPE)
2007
stan
dard
s
yes
surve
y of A
HPs w
ith ac
cess
to
Clini
cal In
forma
tion A
cces
s Pr
ogra
m (C
IAP)
mixe
d meth
ods i
nclud
ing cr
oss-
secti
onal
surve
y and
semi
-str
uctur
ed in
tervie
ws
Cont
ext
- well
desc
ribed
yes
post
imple
menta
tion o
f app
lied
infor
matic
s pro
gram
in a
Cana
dian
hosp
ital
yes
Austr
alian
phar
macy
educ
ation
an
d pra
ctice
yes
adop
tion o
f Ame
rican
ph
arma
cy ed
ucati
on st
anda
rds a
nd
IOM
inclus
ion of
infor
matic
s as o
ne
of fiv
e cor
e com
peten
cies
yes
intro
ducti
on of
onlin
e evid
ence
sy
stem
to ho
spita
ls in
New
South
W
ales
Austr
alia
desc
ribed
adeq
uatel
y but
with
dated
and c
ontriv
ed re
feren
cing
User
syst
em- u
ser o
f inno
vatio
nho
spita
l pha
rmac
ists
comm
unity
phar
macis
tsph
arma
cy ed
ucati
onho
spita
l-bas
ed A
HPs i
nclud
ing
phar
macis
tshe
althc
are p
rofes
siona
ls inc
luding
ph
arma
cists
Sam
plin
g- c
once
ptual
gene
ralis
ation
yes
all ho
spita
l pha
rmac
ists
(n=1
06) a
t one
hosp
ital o
ver t
wo
sites
not c
lear b
oth ph
ases
lack
detai
l of
recru
itmen
t sam
pling
timi
ngye
s fro
m all
Ame
rican
Ass
ociat
ion
of Co
llege
s of P
harm
acy w
ith
phar
macy
infor
matic
s pro
gram
s
rand
omly
selec
ted ho
spita
ls re
pres
entat
ive of
CIA
P us
e (n
= 65
) co
nven
ience
samp
le
of AH
Ps (n
= 79
0)
strati
fied s
ample
(n =
240)
of lsquoa
llrsquo he
althc
are p
rofes
siona
ls id
entifi
ed
as do
ctors
nurse
s lab
tech
nician
s ph
arma
cists
at on
e hos
pital
lsquono
know
ledge
rsquo of c
ompu
ter
Data
colle
ctio
n- s
ystem
atic
audit
able
yes
the su
rvey i
nstru
ment
deve
loped
by au
thor c
onse
nsus
aft
er re
view
of pr
eviou
sly pu
blish
ed
surve
ys (8
4 item
s ove
r 9 do
mains
)
yes
indep
ende
nt fac
ilitator
note
s tak
en at
each
focu
s grou
p by
differ
ent s
cribe
s co
urse e
valua
tion
form
(16 cl
osed
items
3 op
en)
yes
clear
ly ex
plaine
d at e
ach
stage
of th
e pro
cess
of co
llecti
on
verifi
catio
n for
relia
bility
and
valid
ation
yes
the su
rvey i
nstru
ment
deve
loped
from
prev
ious
relat
ed
rese
arch
findin
gs pl
us U
S stu
dy of
cli
nician
srsquo us
e of M
edlin
e
confu
sion b
etwee
n sur
vey a
nd
inter
view
techn
iques
use
of a
form
asse
ssing
lsquokno
wled
ge of
co
mpute
rrsquo ov
erlap
ping s
cales
lac
ks de
tail o
f dev
elopm
ent o
f su
rvey a
nd in
tervie
w too
ls
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 565
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49 (C
ont)
Quali
ty ch
eckli
st fo
r m
ixed
met
hodo
logy
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Data
analy
sis- s
ystem
atic
rigor
ous
confl
ict
hand
ling
appr
opria
te us
e of d
escri
ptive
sta
tistic
s and
freq
uenc
iesthe
mes n
ot cle
ar qu
alitat
ive da
ta qu
antifi
ed in
appr
opria
te inv
ersio
n of
scale
s me
an S
D ap
plied
to
non-
conti
nuou
s sca
le
cons
ensu
s rea
ched
follo
wing
ind
epen
dent
categ
orisa
tion b
y ea
ch re
sear
ch te
am m
embe
r
appr
opria
te us
e of d
escri
ptive
and
comp
arati
ve st
atisti
csina
ppro
priat
e ana
lysis
over
-an
alysis
and o
ver-i
nterp
retat
ion of
a s
mall
simple
data
set o
verla
p of
at lea
st tw
o sca
les
Resu
lts an
d lim
itatio
nscle
ar co
ncise
with
decla
red
limita
tions
arou
nd sa
mple
size
resp
onse
rate
(55
) su
rvey
instru
ment
and s
elf re
portin
g
findin
g are
grou
nded
in da
ta bu
t as
indic
ated b
y the
autho
rs w
ith
major
limita
tions
no b
aseli
ne pr
ior
to int
erve
ntion
only
two f
ocus
gr
oups
(not
audio
reco
rded
) me
thods
ques
tione
d high
drop
out
findin
gs ar
e clea
rly ex
plaine
d and
gr
ound
ed in
the d
ata li
mitat
ions
are e
xplor
ed in
term
s of r
espo
nse
rate
(36
) no
n-re
spon
dents
va
riable
detai
l of s
yllab
i and
ge
nera
lisab
ility
clear
and c
ompr
ehen
sive w
ith
decla
red l
imita
tions
of sa
mplin
g re
comm
endin
g fur
ther v
alidit
y and
re
liabil
ity te
sting
impr
ecise
term
s eg
var
ious
some
majo
rity =
100
ass
ertio
ns
not g
roun
ded i
n data
par
allels
dr
awn t
o Nige
ria an
d UK
sp
ecula
tion
major
limita
tions
but
claim
s gen
erali
sable
Conc
lusio
nsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsad
dition
al fin
dings
pres
ented
in
Conc
lusion
unju
stifie
d ass
ertio
ns
given
rese
arch
conte
xt
Ethi
csno
t cov
ered
not c
over
edye
sno
t cov
ered
yes
plus v
erba
l con
sent
Addi
tiona
l com
men
tsda
ta co
llecte
d in 2
001
clear
ly de
velop
ed an
d pre
sente
dda
ta co
llecte
d in 2
002
spec
ific to
us
ing th
e inte
rnet
data
colle
cted i
n 200
7 cle
arly
deve
loped
and p
rese
nted
data
colle
cted i
n 200
1ndash20
02
clear
ly de
velop
ed an
d pre
sente
dpo
orly
deve
loped
inco
nsist
encie
s po
orly
analy
sedr
efere
nced
Take
forw
ard
toDa
ta E
xtra
ctio
nY
YY
YN
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 566
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
edArticle Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Balen 2004
hosp
ital
phar
macis
tsPr
ior to
intro
ducti
on
of an
appli
ed
infor
matic
s pro
gram
bullTo
iden
tify
phar
macis
t ba
selin
e co
mpute
r skil
l ne
eds
Vanc
ouve
r Can
ada
one m
ultisi
te ho
spita
lDa
ta co
llecte
d in 2
001
Surve
y (84
ques
tions
9 d
omain
s)1
Comp
uter e
xper
ience
2 Co
mpute
r anx
iety
3 Co
mpute
r voc
abula
ry4
Basic
comp
uter s
kills
5 Co
mmun
icatio
ns6
Inter
net s
kills
7 Cl
inica
l data
base
inf
orma
tion r
etriev
al8
Acce
ss to
comp
uters
9 An
ticipa
ted ne
eds 5
5
respo
nse r
ate (n
= 58
)
Varie
ty of
bullAc
cess
hom
e wo
rk bull
Skill
levels
liter
ate n
ot an
xious
mor
e tra
ining
re
ques
ted bull
Use
inter
net s
earch
ing d
rug d
istrib
ution
sy
stems
ema
il pa
tient
care
syste
ms m
inima
l offi
ce pa
ckag
es (p
rese
ntatio
n sta
tistic
s an
d sp
read
shee
t)
Bearman 2005
comm
unity
ph
arma
cists
Web
skills
ed
ucati
on
prog
ramm
e int
rodu
ction
to th
e int
erne
t find
ing
onlin
e info
rmati
on
intro
ducti
on
to ev
idenc
e ba
sed p
harm
acy
and a
sses
sing
the qu
ality
of inf
orma
tion
using
inter
net
techn
ologie
s in
daily
prac
tice
Pre
to inv
estig
ate
inter
net u
se an
d ed
ucati
on ne
eds
Post
to ide
ntify
the be
nefits
we
akne
sses
of
an ed
ucati
on
prog
ramm
e
Victo
ria A
ustra
liaCo
mmun
ity
phar
macy
ed
ucati
on
Data
colle
cted i
n 200
2Pr
e bulltw
o foc
us gr
oups
(10 a
nd 11
pu
rpos
ively
selec
ted) w
ith
indep
ende
nt fac
ilitato
r 2 hr
s inc
lunc
h and
$50
scrib
e an
d whit
eboa
rds
bullInt
erne
t use
in pr
actic
e bull
Them
atic a
nalys
isEd
ucati
on in
terve
ntion
bull
147 e
nroll
ed 1
04
comp
leted
93 r
espo
nded
Post bullSu
rvey
16 qu
antita
tive
ques
tions
plus
3 lik
es
dislik
es 3
chan
ges i
n prac
tice
bull93
comp
leted
quan
titativ
e bull
107 f
ree t
ext a
nswe
rs bull
induc
tive
analy
sis of
qu
alitat
ive da
ta
Focu
s gro
up (
use o
f the I
ntern
et)
bullfrac12
have
acce
ss at
wor
k bull
sea
rch en
gines
but n
ot he
alth s
pecifi
c po
rtals
web
sites
bullVa
riatio
n in
techn
ical k
nowl
edge
and s
kills
bullBa
rrier
s ne
gativ
e attit
ude
lack o
f time
cos
ts
lack o
f fami
liarity
exp
ertis
e dif
ficult
y find
ing
infor
matio
n re
sour
ce is
sues
bull
Need
to ga
in co
nfide
nce
desir
e for
furth
er
educ
ation
Surve
y bull
For m
ost c
ourse
met
expe
ctatio
n bull
Aver
age r
espo
nses
posit
ive e
ase o
f use
aim
s ob
jectiv
es m
et le
arnin
g exp
erien
ce bull
Sign
ifican
t onli
ne be
havio
ur ch
ange
s se
lf-rep
orted
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
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rotected by copyrighthttpinform
aticsbmjcom
B
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
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rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
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rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
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1 Darzi A High Quality Care For All NHS Next Stage Review Final Report DH_085825 2008 Accessed 29 February 2012
2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 562
lsquomeasure of customer satisfactionrsquo with level 2 (learning) a lsquomeasure of knowledge acquired skills improved or attitudes changed due to trainingrsquo Level 3 (behaviour) measures lsquothe extent to which participants change their on-the-job behav-iourrsquo while level 4 (results) looks for wider impact in organisa-tional terms Although Kirkpatrickrsquos model has been criticised for over-simplification and a lack of contextual consideration its pre-eminence as a training evaluation tool has been acknowledged over several decades4647
Eligibility criteriaThis review considered English language studies that related to any aspect of digital literacy or computer skills training for any member of pharmacy staff in all pharmacy settings with no geographical or date restrictions applied
SEARCH STRATEGY
A three-step search strategy was utilised in this review An ini-tial limited search of MEDLINE and CINAHL was undertaken followed by analysis of the text words contained in the title and abstract and of the index terms used to describe the article A second search using all identified keywords and index terms was then undertaken across all included databases (Figure 1) Thirdly the reference list of all identified reports and articles was searched for additional studies Titles of papers were inde-pendently screened by two reviewers followed by abstracts then full papers The search string database returns and exclusions are shown in an adapted PRISMA diagram48
Assessment of methodological qualityTo reduce risk of bias papers selected for critical appraisal were assessed independently by two reviewers for method-ological quality before inclusion using a standardised critical appraisal tool adapted to suit all study types49
Data extractionData were extracted using a bespoke data extraction tool (Table 3) The data extraction was performed independently by two reviewers before cross-checking to minimise errors and reduce risk of bias
Data synthesisFindings were narratively explored through Kirkpatrickrsquos 4 level model for evaluating training programmes by focusing on evidence of reaction learning behaviour and results
RESULTS
Study selectionSystematic application of the search strategy returned 86 published papers which after independent screening of titles abstracts and full papers was reduced to 5 (Figure 1 and Table 1)
There were no studies featuring pharmacy staff other than pharmacists and no unpublished studies identified
Quality assessmentEach study was independently reviewed for quality by two of the research team Details of the clarity of the research ques-tion appropriateness of the design description of context population sampling data collection and analysis along with results limitations and conclusions are provided in Table 2 It also details reasons for the exclusion of one study on quality grounds while four were taken forward for data extraction
Study characteristics The data extraction table (Table 3) provides summarised study characteristics and contextual information In brief one of the studies was a survey conducted to establish baseline computer skills of hospital pharmacists in Canada prior to an educational intervention50 Another surveyed allied health professionals (AHPs) including pharmacists in Australia about their use of electronic evidence resources53 A further Australian study based on community pharmacists com-bined pre-intervention focus groups with a post-educational intervention evaluative survey51 The final study used mixed methods to review informatics content including computer and digital literacy skills in pharmacy education by map-ping syllabi returned by schools of pharmacy against the US ACPE Standards52
Table 1 The lsquowhen who and whatrsquo of the five papers included prior to critical appraisal
Year Authors Title
2004 Balen R and Jewesson P Pharmacist computer skills and needs assessment survey50
2005 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in community pharmacy practice51
2008 Fox B Karcher R Flynn A amp Mitchell S Pharmacy informatics syllabi in doctor of pharmacy programs in the US52
2004 Gosling A and Westbrook J Allied health professionalsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system53
2010 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health54
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 563
Res
earc
h Q
uest
ion
Wha
t are
the
digi
tal l
itera
cy tr
aini
ng e
xper
ienc
es a
nd n
eeds
of p
harm
acy
staf
f
CIN
AH
L(n
= 8
)
Coc
hran
eLi
brar
y(n
= 0
)
Info
rma
Hea
thca
re(n
= 1
)
Rea
sons
for e
xclu
sion
s ar
e th
efo
cus
on
bull e
valu
atin
g co
urse
del
iver
y m
ode
e
g e
-lear
ning
ble
nded
lear
ning
sim
ulat
ion
stu
dent
sat
isfa
ctio
nbull
clin
ical
or d
isea
se s
peci
fic tr
aini
ng
eg
ant
ibio
tics
her
bal m
edic
ines
dia
bete
sbull
tech
nolo
gy p
latfo
rm s
peci
ic
eg
PD
As
e-p
ortfo
lio r
efer
enci
ng
sof
twar
e C
PO
Ebull
con
sulta
tion
com
mun
icat
ion
skill
sbull
vie
ws
or e
xper
ienc
es w
ith
min
imal
evi
denc
e of
pha
rmac
ybull
or o
nly
conf
eren
ce a
bstra
ct
obt
aina
ble
Med
line
(n =
30) Title
s an
dab
stra
cts
scre
ened
(n =
86)
Exc
lusi
ons
(n =
73)
Exc
lusi
ons
(n =
8)
Full
pape
rsre
view
ed(n
= 1
3)
Incl
uded
insy
stem
atic
revi
ew(n
= 5
)
Thes
esC
anad
a(n
= 0
)
ERIC
(n =
3)
IPA
(n =
42)
EThO
S(n
= 0
)Li
sta
(n =
2)
New
Yor
kA
cade
my
ofM
edic
ine
(n =
0)
SEA
RC
H N
OTE
S
A se
arch
stri
ng u
sing
Boo
lean
oper
ator
s w
as e
mpl
oyed
with
out a
date
or g
eogr
aphi
cal l
imit
Pub
licat
ions
in E
nglis
h la
ngua
ge w
ere
cons
ider
ed a
nd a
utom
atic
ale
rtscr
eate
d fo
r upd
ates
Sear
ch s
trin
g
(pha
rmac
O
R p
re-r
eg
OR
dis
pens
O
R m
edic
ines
cou
nter
)
AN
D
(exp
erie
nce
OR
vie
w O
R p
ersp
ectiv
eO
R p
erce
ptio
n O
R o
pini
on)
AN
D
(trai
ning
OR
edu
catio
n O
R le
arni
ngO
R tu
ition
)
AN
D
(dig
ital O
R te
chno
log
OR
com
put
)
AN
D
(lite
rac
OR
com
pete
nc
OR
ski
llO
R e
-ski
ll O
R e
skill
)D
iagr
am b
ased
on
PLo
S M
edic
ine
(OP
EN
AC
CE
SS
) Moh
er D
Lib
erat
i A T
etzl
aff J
Altm
an D
G
The
PR
ISM
A G
roup
(200
9) P
refe
rred
Rep
otrin
g Ite
ms
for S
yste
mat
ic R
evie
ws
and M
eta-A
naly
ses
The
PR
ISM
A S
taem
ent
PLo
S M
ed 6
(6)
e100
0097
doi
10
1371
jour
nalp
med
1000
097
Figu
re 1
Ada
pted
PR
ISM
A flo
wch
art s
how
ing
the
sear
ch s
trat
egy
and
retu
rns47
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 564
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49
Quali
ty ch
eckli
st fo
r m
ixed m
ethod
ology
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Ques
tion
- clea
r ter
ms de
fined
yes
to ga
in ba
selin
e data
on
phar
macis
ts co
mpute
r skil
ls an
d tra
ining
need
s
yes
use o
f the I
ntern
et by
co
mmun
ity ph
arma
cists
in pr
actic
e an
d pote
ntial
for ed
ucati
onal
inter
venti
ons
yes
to ide
ntify
and a
nalys
e cur
rent
phar
macy
infor
matic
s edu
catio
n cu
rrent
comp
etenc
ies c
ore
reco
mmen
datio
ns fo
r tea
ching
inf
orma
tics
yes
comp
ariso
n of d
iffere
nt gr
oups
of
AHPs
use
of on
line e
viden
ce
traini
ng an
d com
puter
skills
no lsquot
o enli
ghten
the p
ersp
ectiv
e of
comp
uter u
se am
ong h
ealth
care
pr
ofess
ionals
and i
ts im
plica
tions
rsquo
Desig
n- a
ppro
priat
eye
s su
rvey o
f all p
harm
acist
s in
one h
ospit
alye
s in
two p
hase
s ne
eds a
nalys
is foc
us gr
oups
and c
ourse
evalu
ation
yes
phar
macy
sylla
bus m
appin
g of
infor
matic
s pro
gram
s aga
inst
Accre
ditati
on C
ounc
il for
Pha
rmac
y Ed
ucati
on (A
CPE)
2007
stan
dard
s
yes
surve
y of A
HPs w
ith ac
cess
to
Clini
cal In
forma
tion A
cces
s Pr
ogra
m (C
IAP)
mixe
d meth
ods i
nclud
ing cr
oss-
secti
onal
surve
y and
semi
-str
uctur
ed in
tervie
ws
Cont
ext
- well
desc
ribed
yes
post
imple
menta
tion o
f app
lied
infor
matic
s pro
gram
in a
Cana
dian
hosp
ital
yes
Austr
alian
phar
macy
educ
ation
an
d pra
ctice
yes
adop
tion o
f Ame
rican
ph
arma
cy ed
ucati
on st
anda
rds a
nd
IOM
inclus
ion of
infor
matic
s as o
ne
of fiv
e cor
e com
peten
cies
yes
intro
ducti
on of
onlin
e evid
ence
sy
stem
to ho
spita
ls in
New
South
W
ales
Austr
alia
desc
ribed
adeq
uatel
y but
with
dated
and c
ontriv
ed re
feren
cing
User
syst
em- u
ser o
f inno
vatio
nho
spita
l pha
rmac
ists
comm
unity
phar
macis
tsph
arma
cy ed
ucati
onho
spita
l-bas
ed A
HPs i
nclud
ing
phar
macis
tshe
althc
are p
rofes
siona
ls inc
luding
ph
arma
cists
Sam
plin
g- c
once
ptual
gene
ralis
ation
yes
all ho
spita
l pha
rmac
ists
(n=1
06) a
t one
hosp
ital o
ver t
wo
sites
not c
lear b
oth ph
ases
lack
detai
l of
recru
itmen
t sam
pling
timi
ngye
s fro
m all
Ame
rican
Ass
ociat
ion
of Co
llege
s of P
harm
acy w
ith
phar
macy
infor
matic
s pro
gram
s
rand
omly
selec
ted ho
spita
ls re
pres
entat
ive of
CIA
P us
e (n
= 65
) co
nven
ience
samp
le
of AH
Ps (n
= 79
0)
strati
fied s
ample
(n =
240)
of lsquoa
llrsquo he
althc
are p
rofes
siona
ls id
entifi
ed
as do
ctors
nurse
s lab
tech
nician
s ph
arma
cists
at on
e hos
pital
lsquono
know
ledge
rsquo of c
ompu
ter
Data
colle
ctio
n- s
ystem
atic
audit
able
yes
the su
rvey i
nstru
ment
deve
loped
by au
thor c
onse
nsus
aft
er re
view
of pr
eviou
sly pu
blish
ed
surve
ys (8
4 item
s ove
r 9 do
mains
)
yes
indep
ende
nt fac
ilitator
note
s tak
en at
each
focu
s grou
p by
differ
ent s
cribe
s co
urse e
valua
tion
form
(16 cl
osed
items
3 op
en)
yes
clear
ly ex
plaine
d at e
ach
stage
of th
e pro
cess
of co
llecti
on
verifi
catio
n for
relia
bility
and
valid
ation
yes
the su
rvey i
nstru
ment
deve
loped
from
prev
ious
relat
ed
rese
arch
findin
gs pl
us U
S stu
dy of
cli
nician
srsquo us
e of M
edlin
e
confu
sion b
etwee
n sur
vey a
nd
inter
view
techn
iques
use
of a
form
asse
ssing
lsquokno
wled
ge of
co
mpute
rrsquo ov
erlap
ping s
cales
lac
ks de
tail o
f dev
elopm
ent o
f su
rvey a
nd in
tervie
w too
ls
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 565
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49 (C
ont)
Quali
ty ch
eckli
st fo
r m
ixed
met
hodo
logy
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Data
analy
sis- s
ystem
atic
rigor
ous
confl
ict
hand
ling
appr
opria
te us
e of d
escri
ptive
sta
tistic
s and
freq
uenc
iesthe
mes n
ot cle
ar qu
alitat
ive da
ta qu
antifi
ed in
appr
opria
te inv
ersio
n of
scale
s me
an S
D ap
plied
to
non-
conti
nuou
s sca
le
cons
ensu
s rea
ched
follo
wing
ind
epen
dent
categ
orisa
tion b
y ea
ch re
sear
ch te
am m
embe
r
appr
opria
te us
e of d
escri
ptive
and
comp
arati
ve st
atisti
csina
ppro
priat
e ana
lysis
over
-an
alysis
and o
ver-i
nterp
retat
ion of
a s
mall
simple
data
set o
verla
p of
at lea
st tw
o sca
les
Resu
lts an
d lim
itatio
nscle
ar co
ncise
with
decla
red
limita
tions
arou
nd sa
mple
size
resp
onse
rate
(55
) su
rvey
instru
ment
and s
elf re
portin
g
findin
g are
grou
nded
in da
ta bu
t as
indic
ated b
y the
autho
rs w
ith
major
limita
tions
no b
aseli
ne pr
ior
to int
erve
ntion
only
two f
ocus
gr
oups
(not
audio
reco
rded
) me
thods
ques
tione
d high
drop
out
findin
gs ar
e clea
rly ex
plaine
d and
gr
ound
ed in
the d
ata li
mitat
ions
are e
xplor
ed in
term
s of r
espo
nse
rate
(36
) no
n-re
spon
dents
va
riable
detai
l of s
yllab
i and
ge
nera
lisab
ility
clear
and c
ompr
ehen
sive w
ith
decla
red l
imita
tions
of sa
mplin
g re
comm
endin
g fur
ther v
alidit
y and
re
liabil
ity te
sting
impr
ecise
term
s eg
var
ious
some
majo
rity =
100
ass
ertio
ns
not g
roun
ded i
n data
par
allels
dr
awn t
o Nige
ria an
d UK
sp
ecula
tion
major
limita
tions
but
claim
s gen
erali
sable
Conc
lusio
nsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsad
dition
al fin
dings
pres
ented
in
Conc
lusion
unju
stifie
d ass
ertio
ns
given
rese
arch
conte
xt
Ethi
csno
t cov
ered
not c
over
edye
sno
t cov
ered
yes
plus v
erba
l con
sent
Addi
tiona
l com
men
tsda
ta co
llecte
d in 2
001
clear
ly de
velop
ed an
d pre
sente
dda
ta co
llecte
d in 2
002
spec
ific to
us
ing th
e inte
rnet
data
colle
cted i
n 200
7 cle
arly
deve
loped
and p
rese
nted
data
colle
cted i
n 200
1ndash20
02
clear
ly de
velop
ed an
d pre
sente
dpo
orly
deve
loped
inco
nsist
encie
s po
orly
analy
sedr
efere
nced
Take
forw
ard
toDa
ta E
xtra
ctio
nY
YY
YN
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 566
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
edArticle Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Balen 2004
hosp
ital
phar
macis
tsPr
ior to
intro
ducti
on
of an
appli
ed
infor
matic
s pro
gram
bullTo
iden
tify
phar
macis
t ba
selin
e co
mpute
r skil
l ne
eds
Vanc
ouve
r Can
ada
one m
ultisi
te ho
spita
lDa
ta co
llecte
d in 2
001
Surve
y (84
ques
tions
9 d
omain
s)1
Comp
uter e
xper
ience
2 Co
mpute
r anx
iety
3 Co
mpute
r voc
abula
ry4
Basic
comp
uter s
kills
5 Co
mmun
icatio
ns6
Inter
net s
kills
7 Cl
inica
l data
base
inf
orma
tion r
etriev
al8
Acce
ss to
comp
uters
9 An
ticipa
ted ne
eds 5
5
respo
nse r
ate (n
= 58
)
Varie
ty of
bullAc
cess
hom
e wo
rk bull
Skill
levels
liter
ate n
ot an
xious
mor
e tra
ining
re
ques
ted bull
Use
inter
net s
earch
ing d
rug d
istrib
ution
sy
stems
ema
il pa
tient
care
syste
ms m
inima
l offi
ce pa
ckag
es (p
rese
ntatio
n sta
tistic
s an
d sp
read
shee
t)
Bearman 2005
comm
unity
ph
arma
cists
Web
skills
ed
ucati
on
prog
ramm
e int
rodu
ction
to th
e int
erne
t find
ing
onlin
e info
rmati
on
intro
ducti
on
to ev
idenc
e ba
sed p
harm
acy
and a
sses
sing
the qu
ality
of inf
orma
tion
using
inter
net
techn
ologie
s in
daily
prac
tice
Pre
to inv
estig
ate
inter
net u
se an
d ed
ucati
on ne
eds
Post
to ide
ntify
the be
nefits
we
akne
sses
of
an ed
ucati
on
prog
ramm
e
Victo
ria A
ustra
liaCo
mmun
ity
phar
macy
ed
ucati
on
Data
colle
cted i
n 200
2Pr
e bulltw
o foc
us gr
oups
(10 a
nd 11
pu
rpos
ively
selec
ted) w
ith
indep
ende
nt fac
ilitato
r 2 hr
s inc
lunc
h and
$50
scrib
e an
d whit
eboa
rds
bullInt
erne
t use
in pr
actic
e bull
Them
atic a
nalys
isEd
ucati
on in
terve
ntion
bull
147 e
nroll
ed 1
04
comp
leted
93 r
espo
nded
Post bullSu
rvey
16 qu
antita
tive
ques
tions
plus
3 lik
es
dislik
es 3
chan
ges i
n prac
tice
bull93
comp
leted
quan
titativ
e bull
107 f
ree t
ext a
nswe
rs bull
induc
tive
analy
sis of
qu
alitat
ive da
ta
Focu
s gro
up (
use o
f the I
ntern
et)
bullfrac12
have
acce
ss at
wor
k bull
sea
rch en
gines
but n
ot he
alth s
pecifi
c po
rtals
web
sites
bullVa
riatio
n in
techn
ical k
nowl
edge
and s
kills
bullBa
rrier
s ne
gativ
e attit
ude
lack o
f time
cos
ts
lack o
f fami
liarity
exp
ertis
e dif
ficult
y find
ing
infor
matio
n re
sour
ce is
sues
bull
Need
to ga
in co
nfide
nce
desir
e for
furth
er
educ
ation
Surve
y bull
For m
ost c
ourse
met
expe
ctatio
n bull
Aver
age r
espo
nses
posit
ive e
ase o
f use
aim
s ob
jectiv
es m
et le
arnin
g exp
erien
ce bull
Sign
ifican
t onli
ne be
havio
ur ch
ange
s se
lf-rep
orted
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
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rotected by copyrighthttpinform
aticsbmjcom
B
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
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rotected by copyrighthttpinform
aticsbmjcom
B
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
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2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 563
Res
earc
h Q
uest
ion
Wha
t are
the
digi
tal l
itera
cy tr
aini
ng e
xper
ienc
es a
nd n
eeds
of p
harm
acy
staf
f
CIN
AH
L(n
= 8
)
Coc
hran
eLi
brar
y(n
= 0
)
Info
rma
Hea
thca
re(n
= 1
)
Rea
sons
for e
xclu
sion
s ar
e th
efo
cus
on
bull e
valu
atin
g co
urse
del
iver
y m
ode
e
g e
-lear
ning
ble
nded
lear
ning
sim
ulat
ion
stu
dent
sat
isfa
ctio
nbull
clin
ical
or d
isea
se s
peci
fic tr
aini
ng
eg
ant
ibio
tics
her
bal m
edic
ines
dia
bete
sbull
tech
nolo
gy p
latfo
rm s
peci
ic
eg
PD
As
e-p
ortfo
lio r
efer
enci
ng
sof
twar
e C
PO
Ebull
con
sulta
tion
com
mun
icat
ion
skill
sbull
vie
ws
or e
xper
ienc
es w
ith
min
imal
evi
denc
e of
pha
rmac
ybull
or o
nly
conf
eren
ce a
bstra
ct
obt
aina
ble
Med
line
(n =
30) Title
s an
dab
stra
cts
scre
ened
(n =
86)
Exc
lusi
ons
(n =
73)
Exc
lusi
ons
(n =
8)
Full
pape
rsre
view
ed(n
= 1
3)
Incl
uded
insy
stem
atic
revi
ew(n
= 5
)
Thes
esC
anad
a(n
= 0
)
ERIC
(n =
3)
IPA
(n =
42)
EThO
S(n
= 0
)Li
sta
(n =
2)
New
Yor
kA
cade
my
ofM
edic
ine
(n =
0)
SEA
RC
H N
OTE
S
A se
arch
stri
ng u
sing
Boo
lean
oper
ator
s w
as e
mpl
oyed
with
out a
date
or g
eogr
aphi
cal l
imit
Pub
licat
ions
in E
nglis
h la
ngua
ge w
ere
cons
ider
ed a
nd a
utom
atic
ale
rtscr
eate
d fo
r upd
ates
Sear
ch s
trin
g
(pha
rmac
O
R p
re-r
eg
OR
dis
pens
O
R m
edic
ines
cou
nter
)
AN
D
(exp
erie
nce
OR
vie
w O
R p
ersp
ectiv
eO
R p
erce
ptio
n O
R o
pini
on)
AN
D
(trai
ning
OR
edu
catio
n O
R le
arni
ngO
R tu
ition
)
AN
D
(dig
ital O
R te
chno
log
OR
com
put
)
AN
D
(lite
rac
OR
com
pete
nc
OR
ski
llO
R e
-ski
ll O
R e
skill
)D
iagr
am b
ased
on
PLo
S M
edic
ine
(OP
EN
AC
CE
SS
) Moh
er D
Lib
erat
i A T
etzl
aff J
Altm
an D
G
The
PR
ISM
A G
roup
(200
9) P
refe
rred
Rep
otrin
g Ite
ms
for S
yste
mat
ic R
evie
ws
and M
eta-A
naly
ses
The
PR
ISM
A S
taem
ent
PLo
S M
ed 6
(6)
e100
0097
doi
10
1371
jour
nalp
med
1000
097
Figu
re 1
Ada
pted
PR
ISM
A flo
wch
art s
how
ing
the
sear
ch s
trat
egy
and
retu
rns47
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 564
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49
Quali
ty ch
eckli
st fo
r m
ixed m
ethod
ology
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Ques
tion
- clea
r ter
ms de
fined
yes
to ga
in ba
selin
e data
on
phar
macis
ts co
mpute
r skil
ls an
d tra
ining
need
s
yes
use o
f the I
ntern
et by
co
mmun
ity ph
arma
cists
in pr
actic
e an
d pote
ntial
for ed
ucati
onal
inter
venti
ons
yes
to ide
ntify
and a
nalys
e cur
rent
phar
macy
infor
matic
s edu
catio
n cu
rrent
comp
etenc
ies c
ore
reco
mmen
datio
ns fo
r tea
ching
inf
orma
tics
yes
comp
ariso
n of d
iffere
nt gr
oups
of
AHPs
use
of on
line e
viden
ce
traini
ng an
d com
puter
skills
no lsquot
o enli
ghten
the p
ersp
ectiv
e of
comp
uter u
se am
ong h
ealth
care
pr
ofess
ionals
and i
ts im
plica
tions
rsquo
Desig
n- a
ppro
priat
eye
s su
rvey o
f all p
harm
acist
s in
one h
ospit
alye
s in
two p
hase
s ne
eds a
nalys
is foc
us gr
oups
and c
ourse
evalu
ation
yes
phar
macy
sylla
bus m
appin
g of
infor
matic
s pro
gram
s aga
inst
Accre
ditati
on C
ounc
il for
Pha
rmac
y Ed
ucati
on (A
CPE)
2007
stan
dard
s
yes
surve
y of A
HPs w
ith ac
cess
to
Clini
cal In
forma
tion A
cces
s Pr
ogra
m (C
IAP)
mixe
d meth
ods i
nclud
ing cr
oss-
secti
onal
surve
y and
semi
-str
uctur
ed in
tervie
ws
Cont
ext
- well
desc
ribed
yes
post
imple
menta
tion o
f app
lied
infor
matic
s pro
gram
in a
Cana
dian
hosp
ital
yes
Austr
alian
phar
macy
educ
ation
an
d pra
ctice
yes
adop
tion o
f Ame
rican
ph
arma
cy ed
ucati
on st
anda
rds a
nd
IOM
inclus
ion of
infor
matic
s as o
ne
of fiv
e cor
e com
peten
cies
yes
intro
ducti
on of
onlin
e evid
ence
sy
stem
to ho
spita
ls in
New
South
W
ales
Austr
alia
desc
ribed
adeq
uatel
y but
with
dated
and c
ontriv
ed re
feren
cing
User
syst
em- u
ser o
f inno
vatio
nho
spita
l pha
rmac
ists
comm
unity
phar
macis
tsph
arma
cy ed
ucati
onho
spita
l-bas
ed A
HPs i
nclud
ing
phar
macis
tshe
althc
are p
rofes
siona
ls inc
luding
ph
arma
cists
Sam
plin
g- c
once
ptual
gene
ralis
ation
yes
all ho
spita
l pha
rmac
ists
(n=1
06) a
t one
hosp
ital o
ver t
wo
sites
not c
lear b
oth ph
ases
lack
detai
l of
recru
itmen
t sam
pling
timi
ngye
s fro
m all
Ame
rican
Ass
ociat
ion
of Co
llege
s of P
harm
acy w
ith
phar
macy
infor
matic
s pro
gram
s
rand
omly
selec
ted ho
spita
ls re
pres
entat
ive of
CIA
P us
e (n
= 65
) co
nven
ience
samp
le
of AH
Ps (n
= 79
0)
strati
fied s
ample
(n =
240)
of lsquoa
llrsquo he
althc
are p
rofes
siona
ls id
entifi
ed
as do
ctors
nurse
s lab
tech
nician
s ph
arma
cists
at on
e hos
pital
lsquono
know
ledge
rsquo of c
ompu
ter
Data
colle
ctio
n- s
ystem
atic
audit
able
yes
the su
rvey i
nstru
ment
deve
loped
by au
thor c
onse
nsus
aft
er re
view
of pr
eviou
sly pu
blish
ed
surve
ys (8
4 item
s ove
r 9 do
mains
)
yes
indep
ende
nt fac
ilitator
note
s tak
en at
each
focu
s grou
p by
differ
ent s
cribe
s co
urse e
valua
tion
form
(16 cl
osed
items
3 op
en)
yes
clear
ly ex
plaine
d at e
ach
stage
of th
e pro
cess
of co
llecti
on
verifi
catio
n for
relia
bility
and
valid
ation
yes
the su
rvey i
nstru
ment
deve
loped
from
prev
ious
relat
ed
rese
arch
findin
gs pl
us U
S stu
dy of
cli
nician
srsquo us
e of M
edlin
e
confu
sion b
etwee
n sur
vey a
nd
inter
view
techn
iques
use
of a
form
asse
ssing
lsquokno
wled
ge of
co
mpute
rrsquo ov
erlap
ping s
cales
lac
ks de
tail o
f dev
elopm
ent o
f su
rvey a
nd in
tervie
w too
ls
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 565
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49 (C
ont)
Quali
ty ch
eckli
st fo
r m
ixed
met
hodo
logy
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Data
analy
sis- s
ystem
atic
rigor
ous
confl
ict
hand
ling
appr
opria
te us
e of d
escri
ptive
sta
tistic
s and
freq
uenc
iesthe
mes n
ot cle
ar qu
alitat
ive da
ta qu
antifi
ed in
appr
opria
te inv
ersio
n of
scale
s me
an S
D ap
plied
to
non-
conti
nuou
s sca
le
cons
ensu
s rea
ched
follo
wing
ind
epen
dent
categ
orisa
tion b
y ea
ch re
sear
ch te
am m
embe
r
appr
opria
te us
e of d
escri
ptive
and
comp
arati
ve st
atisti
csina
ppro
priat
e ana
lysis
over
-an
alysis
and o
ver-i
nterp
retat
ion of
a s
mall
simple
data
set o
verla
p of
at lea
st tw
o sca
les
Resu
lts an
d lim
itatio
nscle
ar co
ncise
with
decla
red
limita
tions
arou
nd sa
mple
size
resp
onse
rate
(55
) su
rvey
instru
ment
and s
elf re
portin
g
findin
g are
grou
nded
in da
ta bu
t as
indic
ated b
y the
autho
rs w
ith
major
limita
tions
no b
aseli
ne pr
ior
to int
erve
ntion
only
two f
ocus
gr
oups
(not
audio
reco
rded
) me
thods
ques
tione
d high
drop
out
findin
gs ar
e clea
rly ex
plaine
d and
gr
ound
ed in
the d
ata li
mitat
ions
are e
xplor
ed in
term
s of r
espo
nse
rate
(36
) no
n-re
spon
dents
va
riable
detai
l of s
yllab
i and
ge
nera
lisab
ility
clear
and c
ompr
ehen
sive w
ith
decla
red l
imita
tions
of sa
mplin
g re
comm
endin
g fur
ther v
alidit
y and
re
liabil
ity te
sting
impr
ecise
term
s eg
var
ious
some
majo
rity =
100
ass
ertio
ns
not g
roun
ded i
n data
par
allels
dr
awn t
o Nige
ria an
d UK
sp
ecula
tion
major
limita
tions
but
claim
s gen
erali
sable
Conc
lusio
nsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsad
dition
al fin
dings
pres
ented
in
Conc
lusion
unju
stifie
d ass
ertio
ns
given
rese
arch
conte
xt
Ethi
csno
t cov
ered
not c
over
edye
sno
t cov
ered
yes
plus v
erba
l con
sent
Addi
tiona
l com
men
tsda
ta co
llecte
d in 2
001
clear
ly de
velop
ed an
d pre
sente
dda
ta co
llecte
d in 2
002
spec
ific to
us
ing th
e inte
rnet
data
colle
cted i
n 200
7 cle
arly
deve
loped
and p
rese
nted
data
colle
cted i
n 200
1ndash20
02
clear
ly de
velop
ed an
d pre
sente
dpo
orly
deve
loped
inco
nsist
encie
s po
orly
analy
sedr
efere
nced
Take
forw
ard
toDa
ta E
xtra
ctio
nY
YY
YN
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 566
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
edArticle Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Balen 2004
hosp
ital
phar
macis
tsPr
ior to
intro
ducti
on
of an
appli
ed
infor
matic
s pro
gram
bullTo
iden
tify
phar
macis
t ba
selin
e co
mpute
r skil
l ne
eds
Vanc
ouve
r Can
ada
one m
ultisi
te ho
spita
lDa
ta co
llecte
d in 2
001
Surve
y (84
ques
tions
9 d
omain
s)1
Comp
uter e
xper
ience
2 Co
mpute
r anx
iety
3 Co
mpute
r voc
abula
ry4
Basic
comp
uter s
kills
5 Co
mmun
icatio
ns6
Inter
net s
kills
7 Cl
inica
l data
base
inf
orma
tion r
etriev
al8
Acce
ss to
comp
uters
9 An
ticipa
ted ne
eds 5
5
respo
nse r
ate (n
= 58
)
Varie
ty of
bullAc
cess
hom
e wo
rk bull
Skill
levels
liter
ate n
ot an
xious
mor
e tra
ining
re
ques
ted bull
Use
inter
net s
earch
ing d
rug d
istrib
ution
sy
stems
ema
il pa
tient
care
syste
ms m
inima
l offi
ce pa
ckag
es (p
rese
ntatio
n sta
tistic
s an
d sp
read
shee
t)
Bearman 2005
comm
unity
ph
arma
cists
Web
skills
ed
ucati
on
prog
ramm
e int
rodu
ction
to th
e int
erne
t find
ing
onlin
e info
rmati
on
intro
ducti
on
to ev
idenc
e ba
sed p
harm
acy
and a
sses
sing
the qu
ality
of inf
orma
tion
using
inter
net
techn
ologie
s in
daily
prac
tice
Pre
to inv
estig
ate
inter
net u
se an
d ed
ucati
on ne
eds
Post
to ide
ntify
the be
nefits
we
akne
sses
of
an ed
ucati
on
prog
ramm
e
Victo
ria A
ustra
liaCo
mmun
ity
phar
macy
ed
ucati
on
Data
colle
cted i
n 200
2Pr
e bulltw
o foc
us gr
oups
(10 a
nd 11
pu
rpos
ively
selec
ted) w
ith
indep
ende
nt fac
ilitato
r 2 hr
s inc
lunc
h and
$50
scrib
e an
d whit
eboa
rds
bullInt
erne
t use
in pr
actic
e bull
Them
atic a
nalys
isEd
ucati
on in
terve
ntion
bull
147 e
nroll
ed 1
04
comp
leted
93 r
espo
nded
Post bullSu
rvey
16 qu
antita
tive
ques
tions
plus
3 lik
es
dislik
es 3
chan
ges i
n prac
tice
bull93
comp
leted
quan
titativ
e bull
107 f
ree t
ext a
nswe
rs bull
induc
tive
analy
sis of
qu
alitat
ive da
ta
Focu
s gro
up (
use o
f the I
ntern
et)
bullfrac12
have
acce
ss at
wor
k bull
sea
rch en
gines
but n
ot he
alth s
pecifi
c po
rtals
web
sites
bullVa
riatio
n in
techn
ical k
nowl
edge
and s
kills
bullBa
rrier
s ne
gativ
e attit
ude
lack o
f time
cos
ts
lack o
f fami
liarity
exp
ertis
e dif
ficult
y find
ing
infor
matio
n re
sour
ce is
sues
bull
Need
to ga
in co
nfide
nce
desir
e for
furth
er
educ
ation
Surve
y bull
For m
ost c
ourse
met
expe
ctatio
n bull
Aver
age r
espo
nses
posit
ive e
ase o
f use
aim
s ob
jectiv
es m
et le
arnin
g exp
erien
ce bull
Sign
ifican
t onli
ne be
havio
ur ch
ange
s se
lf-rep
orted
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
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ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
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aticsbmjcom
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ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
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2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 564
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49
Quali
ty ch
eckli
st fo
r m
ixed m
ethod
ology
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Ques
tion
- clea
r ter
ms de
fined
yes
to ga
in ba
selin
e data
on
phar
macis
ts co
mpute
r skil
ls an
d tra
ining
need
s
yes
use o
f the I
ntern
et by
co
mmun
ity ph
arma
cists
in pr
actic
e an
d pote
ntial
for ed
ucati
onal
inter
venti
ons
yes
to ide
ntify
and a
nalys
e cur
rent
phar
macy
infor
matic
s edu
catio
n cu
rrent
comp
etenc
ies c
ore
reco
mmen
datio
ns fo
r tea
ching
inf
orma
tics
yes
comp
ariso
n of d
iffere
nt gr
oups
of
AHPs
use
of on
line e
viden
ce
traini
ng an
d com
puter
skills
no lsquot
o enli
ghten
the p
ersp
ectiv
e of
comp
uter u
se am
ong h
ealth
care
pr
ofess
ionals
and i
ts im
plica
tions
rsquo
Desig
n- a
ppro
priat
eye
s su
rvey o
f all p
harm
acist
s in
one h
ospit
alye
s in
two p
hase
s ne
eds a
nalys
is foc
us gr
oups
and c
ourse
evalu
ation
yes
phar
macy
sylla
bus m
appin
g of
infor
matic
s pro
gram
s aga
inst
Accre
ditati
on C
ounc
il for
Pha
rmac
y Ed
ucati
on (A
CPE)
2007
stan
dard
s
yes
surve
y of A
HPs w
ith ac
cess
to
Clini
cal In
forma
tion A
cces
s Pr
ogra
m (C
IAP)
mixe
d meth
ods i
nclud
ing cr
oss-
secti
onal
surve
y and
semi
-str
uctur
ed in
tervie
ws
Cont
ext
- well
desc
ribed
yes
post
imple
menta
tion o
f app
lied
infor
matic
s pro
gram
in a
Cana
dian
hosp
ital
yes
Austr
alian
phar
macy
educ
ation
an
d pra
ctice
yes
adop
tion o
f Ame
rican
ph
arma
cy ed
ucati
on st
anda
rds a
nd
IOM
inclus
ion of
infor
matic
s as o
ne
of fiv
e cor
e com
peten
cies
yes
intro
ducti
on of
onlin
e evid
ence
sy
stem
to ho
spita
ls in
New
South
W
ales
Austr
alia
desc
ribed
adeq
uatel
y but
with
dated
and c
ontriv
ed re
feren
cing
User
syst
em- u
ser o
f inno
vatio
nho
spita
l pha
rmac
ists
comm
unity
phar
macis
tsph
arma
cy ed
ucati
onho
spita
l-bas
ed A
HPs i
nclud
ing
phar
macis
tshe
althc
are p
rofes
siona
ls inc
luding
ph
arma
cists
Sam
plin
g- c
once
ptual
gene
ralis
ation
yes
all ho
spita
l pha
rmac
ists
(n=1
06) a
t one
hosp
ital o
ver t
wo
sites
not c
lear b
oth ph
ases
lack
detai
l of
recru
itmen
t sam
pling
timi
ngye
s fro
m all
Ame
rican
Ass
ociat
ion
of Co
llege
s of P
harm
acy w
ith
phar
macy
infor
matic
s pro
gram
s
rand
omly
selec
ted ho
spita
ls re
pres
entat
ive of
CIA
P us
e (n
= 65
) co
nven
ience
samp
le
of AH
Ps (n
= 79
0)
strati
fied s
ample
(n =
240)
of lsquoa
llrsquo he
althc
are p
rofes
siona
ls id
entifi
ed
as do
ctors
nurse
s lab
tech
nician
s ph
arma
cists
at on
e hos
pital
lsquono
know
ledge
rsquo of c
ompu
ter
Data
colle
ctio
n- s
ystem
atic
audit
able
yes
the su
rvey i
nstru
ment
deve
loped
by au
thor c
onse
nsus
aft
er re
view
of pr
eviou
sly pu
blish
ed
surve
ys (8
4 item
s ove
r 9 do
mains
)
yes
indep
ende
nt fac
ilitator
note
s tak
en at
each
focu
s grou
p by
differ
ent s
cribe
s co
urse e
valua
tion
form
(16 cl
osed
items
3 op
en)
yes
clear
ly ex
plaine
d at e
ach
stage
of th
e pro
cess
of co
llecti
on
verifi
catio
n for
relia
bility
and
valid
ation
yes
the su
rvey i
nstru
ment
deve
loped
from
prev
ious
relat
ed
rese
arch
findin
gs pl
us U
S stu
dy of
cli
nician
srsquo us
e of M
edlin
e
confu
sion b
etwee
n sur
vey a
nd
inter
view
techn
iques
use
of a
form
asse
ssing
lsquokno
wled
ge of
co
mpute
rrsquo ov
erlap
ping s
cales
lac
ks de
tail o
f dev
elopm
ent o
f su
rvey a
nd in
tervie
w too
ls
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 565
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49 (C
ont)
Quali
ty ch
eckli
st fo
r m
ixed
met
hodo
logy
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Data
analy
sis- s
ystem
atic
rigor
ous
confl
ict
hand
ling
appr
opria
te us
e of d
escri
ptive
sta
tistic
s and
freq
uenc
iesthe
mes n
ot cle
ar qu
alitat
ive da
ta qu
antifi
ed in
appr
opria
te inv
ersio
n of
scale
s me
an S
D ap
plied
to
non-
conti
nuou
s sca
le
cons
ensu
s rea
ched
follo
wing
ind
epen
dent
categ
orisa
tion b
y ea
ch re
sear
ch te
am m
embe
r
appr
opria
te us
e of d
escri
ptive
and
comp
arati
ve st
atisti
csina
ppro
priat
e ana
lysis
over
-an
alysis
and o
ver-i
nterp
retat
ion of
a s
mall
simple
data
set o
verla
p of
at lea
st tw
o sca
les
Resu
lts an
d lim
itatio
nscle
ar co
ncise
with
decla
red
limita
tions
arou
nd sa
mple
size
resp
onse
rate
(55
) su
rvey
instru
ment
and s
elf re
portin
g
findin
g are
grou
nded
in da
ta bu
t as
indic
ated b
y the
autho
rs w
ith
major
limita
tions
no b
aseli
ne pr
ior
to int
erve
ntion
only
two f
ocus
gr
oups
(not
audio
reco
rded
) me
thods
ques
tione
d high
drop
out
findin
gs ar
e clea
rly ex
plaine
d and
gr
ound
ed in
the d
ata li
mitat
ions
are e
xplor
ed in
term
s of r
espo
nse
rate
(36
) no
n-re
spon
dents
va
riable
detai
l of s
yllab
i and
ge
nera
lisab
ility
clear
and c
ompr
ehen
sive w
ith
decla
red l
imita
tions
of sa
mplin
g re
comm
endin
g fur
ther v
alidit
y and
re
liabil
ity te
sting
impr
ecise
term
s eg
var
ious
some
majo
rity =
100
ass
ertio
ns
not g
roun
ded i
n data
par
allels
dr
awn t
o Nige
ria an
d UK
sp
ecula
tion
major
limita
tions
but
claim
s gen
erali
sable
Conc
lusio
nsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsad
dition
al fin
dings
pres
ented
in
Conc
lusion
unju
stifie
d ass
ertio
ns
given
rese
arch
conte
xt
Ethi
csno
t cov
ered
not c
over
edye
sno
t cov
ered
yes
plus v
erba
l con
sent
Addi
tiona
l com
men
tsda
ta co
llecte
d in 2
001
clear
ly de
velop
ed an
d pre
sente
dda
ta co
llecte
d in 2
002
spec
ific to
us
ing th
e inte
rnet
data
colle
cted i
n 200
7 cle
arly
deve
loped
and p
rese
nted
data
colle
cted i
n 200
1ndash20
02
clear
ly de
velop
ed an
d pre
sente
dpo
orly
deve
loped
inco
nsist
encie
s po
orly
analy
sedr
efere
nced
Take
forw
ard
toDa
ta E
xtra
ctio
nY
YY
YN
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 566
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
edArticle Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Balen 2004
hosp
ital
phar
macis
tsPr
ior to
intro
ducti
on
of an
appli
ed
infor
matic
s pro
gram
bullTo
iden
tify
phar
macis
t ba
selin
e co
mpute
r skil
l ne
eds
Vanc
ouve
r Can
ada
one m
ultisi
te ho
spita
lDa
ta co
llecte
d in 2
001
Surve
y (84
ques
tions
9 d
omain
s)1
Comp
uter e
xper
ience
2 Co
mpute
r anx
iety
3 Co
mpute
r voc
abula
ry4
Basic
comp
uter s
kills
5 Co
mmun
icatio
ns6
Inter
net s
kills
7 Cl
inica
l data
base
inf
orma
tion r
etriev
al8
Acce
ss to
comp
uters
9 An
ticipa
ted ne
eds 5
5
respo
nse r
ate (n
= 58
)
Varie
ty of
bullAc
cess
hom
e wo
rk bull
Skill
levels
liter
ate n
ot an
xious
mor
e tra
ining
re
ques
ted bull
Use
inter
net s
earch
ing d
rug d
istrib
ution
sy
stems
ema
il pa
tient
care
syste
ms m
inima
l offi
ce pa
ckag
es (p
rese
ntatio
n sta
tistic
s an
d sp
read
shee
t)
Bearman 2005
comm
unity
ph
arma
cists
Web
skills
ed
ucati
on
prog
ramm
e int
rodu
ction
to th
e int
erne
t find
ing
onlin
e info
rmati
on
intro
ducti
on
to ev
idenc
e ba
sed p
harm
acy
and a
sses
sing
the qu
ality
of inf
orma
tion
using
inter
net
techn
ologie
s in
daily
prac
tice
Pre
to inv
estig
ate
inter
net u
se an
d ed
ucati
on ne
eds
Post
to ide
ntify
the be
nefits
we
akne
sses
of
an ed
ucati
on
prog
ramm
e
Victo
ria A
ustra
liaCo
mmun
ity
phar
macy
ed
ucati
on
Data
colle
cted i
n 200
2Pr
e bulltw
o foc
us gr
oups
(10 a
nd 11
pu
rpos
ively
selec
ted) w
ith
indep
ende
nt fac
ilitato
r 2 hr
s inc
lunc
h and
$50
scrib
e an
d whit
eboa
rds
bullInt
erne
t use
in pr
actic
e bull
Them
atic a
nalys
isEd
ucati
on in
terve
ntion
bull
147 e
nroll
ed 1
04
comp
leted
93 r
espo
nded
Post bullSu
rvey
16 qu
antita
tive
ques
tions
plus
3 lik
es
dislik
es 3
chan
ges i
n prac
tice
bull93
comp
leted
quan
titativ
e bull
107 f
ree t
ext a
nswe
rs bull
induc
tive
analy
sis of
qu
alitat
ive da
ta
Focu
s gro
up (
use o
f the I
ntern
et)
bullfrac12
have
acce
ss at
wor
k bull
sea
rch en
gines
but n
ot he
alth s
pecifi
c po
rtals
web
sites
bullVa
riatio
n in
techn
ical k
nowl
edge
and s
kills
bullBa
rrier
s ne
gativ
e attit
ude
lack o
f time
cos
ts
lack o
f fami
liarity
exp
ertis
e dif
ficult
y find
ing
infor
matio
n re
sour
ce is
sues
bull
Need
to ga
in co
nfide
nce
desir
e for
furth
er
educ
ation
Surve
y bull
For m
ost c
ourse
met
expe
ctatio
n bull
Aver
age r
espo
nses
posit
ive e
ase o
f use
aim
s ob
jectiv
es m
et le
arnin
g exp
erien
ce bull
Sign
ifican
t onli
ne be
havio
ur ch
ange
s se
lf-rep
orted
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
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aticsbmjcom
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nloaded from
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MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
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Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
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MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
REFERENCES
1 Darzi A High Quality Care For All NHS Next Stage Review Final Report DH_085825 2008 Accessed 29 February 2012
2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
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ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
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MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 565
Tabl
e 2
The
criti
cal a
ppra
isal
tool
ada
pted
from
May
s N
et a
l49 (C
ont)
Quali
ty ch
eckli
st fo
r m
ixed
met
hodo
logy
stud
iesBa
len 20
0450
Bear
man
2005
51Fo
x 200
852Go
sling
2004
53Go
ur 20
1054
Data
analy
sis- s
ystem
atic
rigor
ous
confl
ict
hand
ling
appr
opria
te us
e of d
escri
ptive
sta
tistic
s and
freq
uenc
iesthe
mes n
ot cle
ar qu
alitat
ive da
ta qu
antifi
ed in
appr
opria
te inv
ersio
n of
scale
s me
an S
D ap
plied
to
non-
conti
nuou
s sca
le
cons
ensu
s rea
ched
follo
wing
ind
epen
dent
categ
orisa
tion b
y ea
ch re
sear
ch te
am m
embe
r
appr
opria
te us
e of d
escri
ptive
and
comp
arati
ve st
atisti
csina
ppro
priat
e ana
lysis
over
-an
alysis
and o
ver-i
nterp
retat
ion of
a s
mall
simple
data
set o
verla
p of
at lea
st tw
o sca
les
Resu
lts an
d lim
itatio
nscle
ar co
ncise
with
decla
red
limita
tions
arou
nd sa
mple
size
resp
onse
rate
(55
) su
rvey
instru
ment
and s
elf re
portin
g
findin
g are
grou
nded
in da
ta bu
t as
indic
ated b
y the
autho
rs w
ith
major
limita
tions
no b
aseli
ne pr
ior
to int
erve
ntion
only
two f
ocus
gr
oups
(not
audio
reco
rded
) me
thods
ques
tione
d high
drop
out
findin
gs ar
e clea
rly ex
plaine
d and
gr
ound
ed in
the d
ata li
mitat
ions
are e
xplor
ed in
term
s of r
espo
nse
rate
(36
) no
n-re
spon
dents
va
riable
detai
l of s
yllab
i and
ge
nera
lisab
ility
clear
and c
ompr
ehen
sive w
ith
decla
red l
imita
tions
of sa
mplin
g re
comm
endin
g fur
ther v
alidit
y and
re
liabil
ity te
sting
impr
ecise
term
s eg
var
ious
some
majo
rity =
100
ass
ertio
ns
not g
roun
ded i
n data
par
allels
dr
awn t
o Nige
ria an
d UK
sp
ecula
tion
major
limita
tions
but
claim
s gen
erali
sable
Conc
lusio
nsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsap
prop
riate
for fin
dings
appr
opria
te for
findin
gsad
dition
al fin
dings
pres
ented
in
Conc
lusion
unju
stifie
d ass
ertio
ns
given
rese
arch
conte
xt
Ethi
csno
t cov
ered
not c
over
edye
sno
t cov
ered
yes
plus v
erba
l con
sent
Addi
tiona
l com
men
tsda
ta co
llecte
d in 2
001
clear
ly de
velop
ed an
d pre
sente
dda
ta co
llecte
d in 2
002
spec
ific to
us
ing th
e inte
rnet
data
colle
cted i
n 200
7 cle
arly
deve
loped
and p
rese
nted
data
colle
cted i
n 200
1ndash20
02
clear
ly de
velop
ed an
d pre
sente
dpo
orly
deve
loped
inco
nsist
encie
s po
orly
analy
sedr
efere
nced
Take
forw
ard
toDa
ta E
xtra
ctio
nY
YY
YN
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 566
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
edArticle Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Balen 2004
hosp
ital
phar
macis
tsPr
ior to
intro
ducti
on
of an
appli
ed
infor
matic
s pro
gram
bullTo
iden
tify
phar
macis
t ba
selin
e co
mpute
r skil
l ne
eds
Vanc
ouve
r Can
ada
one m
ultisi
te ho
spita
lDa
ta co
llecte
d in 2
001
Surve
y (84
ques
tions
9 d
omain
s)1
Comp
uter e
xper
ience
2 Co
mpute
r anx
iety
3 Co
mpute
r voc
abula
ry4
Basic
comp
uter s
kills
5 Co
mmun
icatio
ns6
Inter
net s
kills
7 Cl
inica
l data
base
inf
orma
tion r
etriev
al8
Acce
ss to
comp
uters
9 An
ticipa
ted ne
eds 5
5
respo
nse r
ate (n
= 58
)
Varie
ty of
bullAc
cess
hom
e wo
rk bull
Skill
levels
liter
ate n
ot an
xious
mor
e tra
ining
re
ques
ted bull
Use
inter
net s
earch
ing d
rug d
istrib
ution
sy
stems
ema
il pa
tient
care
syste
ms m
inima
l offi
ce pa
ckag
es (p
rese
ntatio
n sta
tistic
s an
d sp
read
shee
t)
Bearman 2005
comm
unity
ph
arma
cists
Web
skills
ed
ucati
on
prog
ramm
e int
rodu
ction
to th
e int
erne
t find
ing
onlin
e info
rmati
on
intro
ducti
on
to ev
idenc
e ba
sed p
harm
acy
and a
sses
sing
the qu
ality
of inf
orma
tion
using
inter
net
techn
ologie
s in
daily
prac
tice
Pre
to inv
estig
ate
inter
net u
se an
d ed
ucati
on ne
eds
Post
to ide
ntify
the be
nefits
we
akne
sses
of
an ed
ucati
on
prog
ramm
e
Victo
ria A
ustra
liaCo
mmun
ity
phar
macy
ed
ucati
on
Data
colle
cted i
n 200
2Pr
e bulltw
o foc
us gr
oups
(10 a
nd 11
pu
rpos
ively
selec
ted) w
ith
indep
ende
nt fac
ilitato
r 2 hr
s inc
lunc
h and
$50
scrib
e an
d whit
eboa
rds
bullInt
erne
t use
in pr
actic
e bull
Them
atic a
nalys
isEd
ucati
on in
terve
ntion
bull
147 e
nroll
ed 1
04
comp
leted
93 r
espo
nded
Post bullSu
rvey
16 qu
antita
tive
ques
tions
plus
3 lik
es
dislik
es 3
chan
ges i
n prac
tice
bull93
comp
leted
quan
titativ
e bull
107 f
ree t
ext a
nswe
rs bull
induc
tive
analy
sis of
qu
alitat
ive da
ta
Focu
s gro
up (
use o
f the I
ntern
et)
bullfrac12
have
acce
ss at
wor
k bull
sea
rch en
gines
but n
ot he
alth s
pecifi
c po
rtals
web
sites
bullVa
riatio
n in
techn
ical k
nowl
edge
and s
kills
bullBa
rrier
s ne
gativ
e attit
ude
lack o
f time
cos
ts
lack o
f fami
liarity
exp
ertis
e dif
ficult
y find
ing
infor
matio
n re
sour
ce is
sues
bull
Need
to ga
in co
nfide
nce
desir
e for
furth
er
educ
ation
Surve
y bull
For m
ost c
ourse
met
expe
ctatio
n bull
Aver
age r
espo
nses
posit
ive e
ase o
f use
aim
s ob
jectiv
es m
et le
arnin
g exp
erien
ce bull
Sign
ifican
t onli
ne be
havio
ur ch
ange
s se
lf-rep
orted
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
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rotected by copyrighthttpinform
aticsbmjcom
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
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rotected by copyrighthttpinform
aticsbmjcom
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ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
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aticsbmjcom
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ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
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2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
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MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 566
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
edArticle Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Balen 2004
hosp
ital
phar
macis
tsPr
ior to
intro
ducti
on
of an
appli
ed
infor
matic
s pro
gram
bullTo
iden
tify
phar
macis
t ba
selin
e co
mpute
r skil
l ne
eds
Vanc
ouve
r Can
ada
one m
ultisi
te ho
spita
lDa
ta co
llecte
d in 2
001
Surve
y (84
ques
tions
9 d
omain
s)1
Comp
uter e
xper
ience
2 Co
mpute
r anx
iety
3 Co
mpute
r voc
abula
ry4
Basic
comp
uter s
kills
5 Co
mmun
icatio
ns6
Inter
net s
kills
7 Cl
inica
l data
base
inf
orma
tion r
etriev
al8
Acce
ss to
comp
uters
9 An
ticipa
ted ne
eds 5
5
respo
nse r
ate (n
= 58
)
Varie
ty of
bullAc
cess
hom
e wo
rk bull
Skill
levels
liter
ate n
ot an
xious
mor
e tra
ining
re
ques
ted bull
Use
inter
net s
earch
ing d
rug d
istrib
ution
sy
stems
ema
il pa
tient
care
syste
ms m
inima
l offi
ce pa
ckag
es (p
rese
ntatio
n sta
tistic
s an
d sp
read
shee
t)
Bearman 2005
comm
unity
ph
arma
cists
Web
skills
ed
ucati
on
prog
ramm
e int
rodu
ction
to th
e int
erne
t find
ing
onlin
e info
rmati
on
intro
ducti
on
to ev
idenc
e ba
sed p
harm
acy
and a
sses
sing
the qu
ality
of inf
orma
tion
using
inter
net
techn
ologie
s in
daily
prac
tice
Pre
to inv
estig
ate
inter
net u
se an
d ed
ucati
on ne
eds
Post
to ide
ntify
the be
nefits
we
akne
sses
of
an ed
ucati
on
prog
ramm
e
Victo
ria A
ustra
liaCo
mmun
ity
phar
macy
ed
ucati
on
Data
colle
cted i
n 200
2Pr
e bulltw
o foc
us gr
oups
(10 a
nd 11
pu
rpos
ively
selec
ted) w
ith
indep
ende
nt fac
ilitato
r 2 hr
s inc
lunc
h and
$50
scrib
e an
d whit
eboa
rds
bullInt
erne
t use
in pr
actic
e bull
Them
atic a
nalys
isEd
ucati
on in
terve
ntion
bull
147 e
nroll
ed 1
04
comp
leted
93 r
espo
nded
Post bullSu
rvey
16 qu
antita
tive
ques
tions
plus
3 lik
es
dislik
es 3
chan
ges i
n prac
tice
bull93
comp
leted
quan
titativ
e bull
107 f
ree t
ext a
nswe
rs bull
induc
tive
analy
sis of
qu
alitat
ive da
ta
Focu
s gro
up (
use o
f the I
ntern
et)
bullfrac12
have
acce
ss at
wor
k bull
sea
rch en
gines
but n
ot he
alth s
pecifi
c po
rtals
web
sites
bullVa
riatio
n in
techn
ical k
nowl
edge
and s
kills
bullBa
rrier
s ne
gativ
e attit
ude
lack o
f time
cos
ts
lack o
f fami
liarity
exp
ertis
e dif
ficult
y find
ing
infor
matio
n re
sour
ce is
sues
bull
Need
to ga
in co
nfide
nce
desir
e for
furth
er
educ
ation
Surve
y bull
For m
ost c
ourse
met
expe
ctatio
n bull
Aver
age r
espo
nses
posit
ive e
ase o
f use
aim
s ob
jectiv
es m
et le
arnin
g exp
erien
ce bull
Sign
ifican
t onli
ne be
havio
ur ch
ange
s se
lf-rep
orted
(Con
tinue
d)
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
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aticsbmjcom
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
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aticsbmjcom
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Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
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Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
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2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
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8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
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35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
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rotected by copyrighthttpinform
aticsbmjcom
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MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 567
Tabl
e 3
Dat
a ex
trac
tion
of fo
ur p
aper
s re
view
ed (C
ont)
Article Aspect
WH
OW
HAT
WH
YW
HER
EW
HEN
HO
WSu
mm
ary
of a
utho
r con
clus
ions
Popu
latio
nIn
terv
entio
nA
imC
onte
xtSt
udy
desi
gn m
etho
dSt
oryl
ine
Out
com
eG
eogr
aphi
cal
setti
ngPr
actic
e se
tting
Tim
elin
e
Bac
kgro
und
Fox 2008
Conta
cts at
Sch
ools
of Ph
arma
cyDe
fines
phar
macy
inf
orma
tics
bullTo
iden
tify
analy
se cu
rrent
state
bullto
identi
fy cu
rrent
comp
etenc
ies bull
to de
velop
core
se
t of r
ecom
m-en
datio
ns
USA
Phar
macy
ed
ucati
on bull
Data
colle
cted
2006
bullAC
PE 20
07
Guide
line 1
21 bull
one o
f five
IOM
core
comp
etenc
ies bull
AMIA
IMIA
ini
tiativ
es bull
ASHP
2015
ini
tiativ
e
bullInv
itatio
n lett
er fo
llowe
d by
Two r
emind
er em
ails
bull32
out o
f 89 s
choo
ls of
phar
macy
resp
onde
d (re
spon
se ra
te 36
) w
ith 25
pr
ovidi
ng sy
llabi
bullfou
r lsquonot
being
taug
htrsquo bull
three
integ
rated
in
curri
culum
bullSy
llabi
revie
wed a
gains
t AC
PE S
tanda
rds 2
007
bullCo
ntent
used
to de
velop
fou
ndati
onal
and c
ore
comp
etenc
ies
bullCo
nfusio
n betw
een p
harm
acy i
nform
atics
and
drug
infor
matio
n pra
ctice
bullMu
ch re
quire
d to b
e com
plian
t with
ACPE
2007
Gosling 2004
AHPs
To id
entify
aw
aren
ess
use
perce
ived b
arrie
rs to
use a
nd im
pact
of po
int of
care
on
line i
nform
ation
sy
stems
bullTo
prov
ide
base
line d
ata
for A
HPs u
se
of ele
ctron
ic ev
idenc
e re
sour
ces
Austr
alia
Publi
c hos
pital
bullDa
ta co
llecte
d 20
01ndash2
bull19
97 st
ate po
licy
bullPa
rt of
CIAP
ev
aluati
on
Surve
y of
bullQu
antita
tive s
tudy
bullCo
nven
ience
samp
le of
790
staff f
rom
65 ho
spita
ls bull
Seve
n pro
fessio
ns
(phy
siothe
rapis
ts
occu
patio
nal th
erap
ists
spee
ch pa
tholog
ists
dietic
ians
clinic
al ps
ycho
logist
s ph
arma
cists
so
cial w
orke
rs) bull
Pre-
pilote
d 25
clos
ed
ques
tions
bull
SPSS
for r
ates
frequ
ency
Ch
i-squ
are c
ompa
rison
by
profe
ssion
t-tes
ts
Conc
luded
wer
e the
follo
wing
bull
A ma
rked d
iffere
nce b
etwee
n pro
fessio
ns
(pha
rmac
ists h
ighes
t soc
ial w
orke
rs low
est)
bullA
90
agre
ed sy
stem
had p
otenti
al to
impr
ove
patie
nt ca
re bull
Facil
itator
s to u
se c
ompu
ter sk
ills an
d eas
y ac
cess
bullBa
rrier
s to u
se la
ck of
spec
ific tr
aining
and
lack o
f time
bullGe
nera
l com
puter
skills
train
ing m
ore e
ffecti
ve
in en
cour
aging
use t
han s
ystem
spec
ific
traini
ng bull
Socia
l org
anisa
tiona
l and
profe
ssion
al su
ppor
t mo
re im
porta
nt tha
n sys
tem sp
ecific
train
ing
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
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ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
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1 Darzi A High Quality Care For All NHS Next Stage Review Final Report DH_085825 2008 Accessed 29 February 2012
2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 568
Pharmacy staff digital literacy levelBalen and Jewesson50 concluded there was not yet lsquoa stan-dard definition of computer literacy and valid dimensions of computer competency for pharmacy practicersquo Based on a literature review Bearman et al51 found lsquothere was little or no information regarding community pharmacistsrsquo skills and knowledge levels or how they currently employ internet tech-nologiesrsquo Through focus groups they identified a lsquowide vari-ety of technical knowledge and skillsrsquo Where access was available participants most commonly used the internet at work for email and to search pharmacy-related topics such as medicines or patient information with a small proportion contributing to a pharmacy message forum They were lsquoless familiar with local health-specific portals or websitesrsquo Lack of familiarity or expertise and difficulty finding relevant informa-tion online were noted issues
Balen and Jewesson50 found pharmacists were likely to have both home and work access to computers Work use included information management internet searching and email drug distribution systems patient care systems but minimal use of spreadsheets statistical or presentation soft-ware They concluded hospital pharmacists were lsquocomputer literatersquo and lsquonot anxiousrsquo about using IT
Fox et al52 identified lsquoconfusion within the academypro-fession between pharmacy informatics and drug information practicersquo and low compliance with ACPE Standards 2007 on pharmacy informatics competencies Three progressive lev-els of pharmacy informatics competency were detailed under headings of terminology systematic approaches benefits and constraints Fox et al52 concluded that pharmacists lsquomust utilize information technology and automationrsquo implying but not specifying levels of digital literacy
In a convenience sample survey of AHP Gosling and Westbrook53 found pharmacists were the highest users of an online evidence system Two of 25 closed questions in the survey related to database searching and computer skills Across all AHPs nearly three quarters reported their com-puter skills as good very good or excellent with pharmacists rated most able to find online information
Digital literacy in pharmacy trainingThe study by Fox et al52 focused on searching pharmacy syllabi for elements of informatics training They cite Flynn55 in asserting lsquofew pharmacy programs provide formal phar-macy informaticsrsquo However they elaborated the role of the Institute of Medicine (IOM) who recognise lsquoutilizing the tools and techniques of informaticsrsquo as a core competency for all clinical healthcare professionals This is further evidenced by the initiatives around educational provision by the American Medical Informatics Association (AMIA) and International Medical Informatics Association (IMIA) whose recommen-dations were adopted by the American Society of Health-Systems Pharmacists (ASHP)
Balen and Jewesson50 noted that lsquoinformatics is not a for-mal component of the core undergraduate or graduate pro-gramsrsquo at their local university and lsquoremains an uncommon component of most pharmacy and medical school curricularsquo
in North America Findings from Bearman et alrsquos51 literature review showed that lsquomany [community pharmacists] have not been educated in internet use for professional practicersquo Although Gosling and Westbrook53 found a lsquomarked differ-ence between professions usersquo of an online evidence system there is no clear way to relate this back to pharmacy or other allied health professional training
Digital literacy training experiencesBalen and Jewesson50 found that 79 of pharmacists (n =106) who responded to their survey lsquohad received no formal computer trainingrsquo Following their educational inter-vention Bearman et al51 received positive feedback from par-ticipants about improved searching skills and more effective searching while lsquoalmost half of the 93 respondents reported a change in practicersquo While declaring informatics a new dis-cipline for pharmacy Fox et al52 emphasised the intricate link between IT and pharmacy informatics explaining lsquoIT tools pro-vide the infrastructure for information management to support pharmacy informaticsrsquo In findings across all AHPs Gosling and Westbrook53 identified social organisational and profes-sional support along with general computer skills training as important facilitators influencing the use of technologies in pharmacy practice
Digital literacy training needsEach of the included studies indicated participants want or need more digital literacy related training Balen and Jewesson50 found that 77 (n =106) in need of lsquogeneral com-puter skills upgradingrsquo ranking medical database and Internet search as priority areas Access to Internet related educa-tion was viewed as a priority for community pharmacists by Bearman et al51 while Gosling and Westbrook53 found lsquogen-eral training aimed at improving computer skills more impor-tanthellipthan specific system-based trainingrsquo Finally Fox et al52 recommended a set of foundational core competencies lsquobased on themes extracted from course syllabi and from per-sonal experiencersquo and encouraged pharmacy educators to lsquolook to informatics in other disciplines such as medicine and nursing for guidancersquo
Applying the analytical frameworkIn terms of Kirkpatrickrsquos 4 level model the pre-training survey of computer skills conducted by Kirkpatrick and Kirkpatrick45 and Balen and Jewesson50 evidenced baseline evaluation recognised as a preliminary activity for level 2 (learning) Similarly Gosling and Westbrook53 conducted a survey which included measures of baseline skills (level 2 learning) Although good computer skills were shown to be associated with the use of technology by pharmacists (level 3 behav-iour) it is not clear from the findings presented whether phar-macists were included in the AHPs who received training Bearman et al51 reported pharmacists lsquowere highly positive about the learning experiencersquo (level 1 reaction) in particular the lsquoflexible delivery of the coursersquo while online resource iden-tification attracted most comments Findings also reported lsquospecific changes in practicersquo (level 3 behaviour) around lsquouse
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
REFERENCES
1 Darzi A High Quality Care For All NHS Next Stage Review Final Report DH_085825 2008 Accessed 29 February 2012
2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
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nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 569
of new websites more effective searching a change to reg-ular use of specific resourcesrsquo The emphasis in the article by Fox et al52 was on syllabus content which informatics skills (level 2 learning) are taught in pharmacy education
Their conclusions and recommendations aspired to levels 3 (behaviour) and 4 (results) in urging pharmacy programs lsquoto prepare future pharmacists to approach their professional practice as drug safety experts and medication knowledge workers who must utilize information technology and automa-tion in order to create a safer more effective medication-use systemrsquo
DISCUSSION
The evolving role of pharmacy within the collaborative healthcare team is increasingly reliant on a range of ehealth technologies and digital literacy This review set out to sum-marise the best available existing evidence of pharmacy staff perceptions and measures of their levels of digital literacy knowledge the inclusion of digital literacy in their pharmacy training specific digital literacy training experiences and their digital literacy training needs Very limited research was identified about pharmacists while no studies were found in relation to other pharmacy staff
The need for better identification of citizen and work-force skills for the digital age is a matter of increasing focus worldwide but there is little evidence of its impact on phar-macy education or pharmacy practice While pharmacy programmes in America demonstrated a lack of compliance with the ACPE standards 2007 there was even less evi-dence of digital literacies in pharmacy programmes outside the US So while digital literacy is acknowledged as an important lifelong and work-based skill this is not readily evidenced in initial pharmacy staff training nor CPD Further research might also explain whether higher digital literacy levels amongst hospital pharmacists compared with their community-based colleagues is due to their realm of daily practice postgraduate training or multidisciplinary team working
The limited evidence found of digital literacy training expe-rience was however positive Improved search and basic computer skills with social organisational and professional support were shown to facilitate the use of technologies in pharmacy Yet the majority of pharmacy staff had received no digital literacy training The US leads in viewing digital lit-eracy in pharmacy as a pathway to engaging the community in health literacy with the potential to improve social welfare inclusion and individual health and well being
All studies indicated that pharmacists want or need more digital literacy training but their recommendations lack baseline data and are not current quantifiable measurable or specific A key finding of this review is the lack of digital literacy research amongst not only pharmacists but all phar-macy staff as pharmacy assistants technicians and medi-cine counter assistants all use technology in daily pharmacy practice The core competencies recommended for phar-macy informatics are founded on digital literacy and so may
offer a starting point for further research which should be broadened to include all pharmacy staff As the role of phar-macists and therefore all pharmacy staff continues to grow in the UK the digital literacy levels for current and future phar-macists and staff must keep pace with technological change
In launching the US 2012 Digital Government Strategy President Obama said lsquoI want us to ask ourselves every day how are we using technology to make a real difference in peoplersquos livesrsquo56 As the role of pharmacy in healthcare con-tinues to expand there are calls for enhanced workforce skills most recently from the UK Academy of Medical Royal Colleges who emphasise the need for lsquoenhanced informatics skills in healthcare professionals so that the significant ben-efits that technology can enable are realisedrsquo57
Strengths and weaknessesIt is a strength of this review that it demonstrates the lack of research conducted around digital literacy of pharmacy staff but it is also its main weakness With so few studies on which to base the review findings must be treated with cau-tion Although not a weakness of this review the survey-or evaluation-based studies used self-reporting which is recog-nised for its inherent bias The use of standardised tools in this review applied independently by more than one reviewer reduced the risk of bias for both inclusion and reporting
CONCLUSION
In conclusion although all pharmacy staff are reliant on tech-nology in their daily practice there is a lack of evidence of their specific and measurable digital literacy knowledge levels training experience and needs As a society we acknowledge that technology is an important part of everyday life impacting on the efficiency and effectiveness of working practices but in pharmacy do we take cognisance lsquothat technology can change the nature of work faster than people can change their skillsrsquo23 It seems pharmacy has embraced technol-ogy without recognised occupational standards definition of baseline skills or related personal development plans This review recommends future research should be focused on establishing what digital literacy knowledge is needed and how training should be designed delivered and evaluated for all pharmacy staff at all levels and career stages
Competing interestsThe authors have no competing interests to declare
AcknowledgementsThe lead author gratefully acknowledges the expert input of the late Yash Kumarasamy and Professor Alison Strath to the study design and review protocol
FundingNo dedicated funding was received for this review but it is part of a larger research programme funded by NHS Education for Scotland The authors gratefully acknowledge their support
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
REFERENCES
1 Darzi A High Quality Care For All NHS Next Stage Review Final Report DH_085825 2008 Accessed 29 February 2012
2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 570
REFERENCES
1 Darzi A High Quality Care For All NHS Next Stage Review Final Report DH_085825 2008 Accessed 29 February 2012
2 Scottish Government eHealth Strategy 2011ndash2017 Edinburgh Scottish Government 2011
3 Department of Health A Report from the NHS Future Forum Education and Training London Department of Health 2011
4 Crown J Review of Prescribing Supply and Administration of Medicines Final report NHS Executive Department of Health 1999
5 General Pharmaceutical Council Future Pharmacists Standards for Initial Education and Training of Pharmacists London GPHC 2011 Available from wwwpharmacyregula-tionorg Accessed 01 August 2016
6 General Pharmaceutical Council Accreditation and Recognition of Pharmacy Technician Level 3 Knowledge-Based and Competence-Based Qualifications Scottish Qualifications Authority GPhCLondon 2011 Available from wwwpharmacy-regulationorg Accessed 01 August 2016
7 Beetham H McGill L and Littlejohn A Thriving in the 21st Century the Report of the LLiDA Project (Learning Literacies for the Digital Age) Provision in the UK 2009 Available from httpwwwwebarchiveorgukwaybackarchive20140614091049httpwwwjiscacukwhatwedoprojectselearningllidaaspx Accessed 01 August 2016
8 MacLure K and Stewart D Self-Reported Digital Literacy of the Pharmacy Workforce in North East Scotland Available from httpwwwmdpicom2226-478734182 Pharmacy 2015 3 (4)182ndash196 httpdxdoiorg103390pharmacy3040182
9 British Computer Society Digital Literacy for Life programme Available from httpdlflbcsorg Accessed 01 August 2016
10 American Library Association 2013 Digital Literacy Libraries and Public Policy Report of the Office for Information Technology Policyrsquos Digital Literacy Task Force Available from httpwwwdistrictdispatchorgwp-contentuploads2013012012_OITP_digilitreport_1_22_13pdf Accessed 01 August 2016
11 Lankshear C and Knobel M (Ed) Digital literacies Concepts Policies and Practices Vol 30 Peter LangNew York 2008
12 CMS Advisory Group Establishing Effective Therapeutic Partnerships A Generic Framework to Underpin the Chronic Medication Service Element of the Community Pharmacy Contract Edinburgh The Scottish Government 2009
13 McElenay JC Connected health and the pharmacist IJPP 201119(1)3ndash4 Available from httponlinelibrarywileycomdoi101111j2042-7174201000088xpdf httpdxdoiorg101111j2042-7174201000088x
14 Australian Government Department of Health eHealth and pharmacists 2013 Accessed 18 October 2013
15 Ministry of Health British Columbia eHealth ndash Faster safer better healthcare Benefits for Health Professionals Available from httpwwwhealthgovbccaehealthprofessionalshtml Accessed 01 August 2016
16 Agency for Healthcare Research and Quality Is Our Pharmacy Meeting Patientsrsquo Needs Pharmacy Health Literacy Assessment Tool Userrsquos Guide RockvilleAgency for Healthcare Research and Quality 2007 Available from httpwwwahrqgovprofessionalsquality-patient-safetypharmhealthlitpharm-litindexhtml Accessed 01 August 2016
17 Department of Health Working for PatientsLondon HMSO 2007
18 Nolan M Towards an ethos of interdisciplinary practice BMJ 1995311(7000)305 Available from httpwwwbmjcomcon-tent3117000305 Accessed 01 August 2016 httpdxdoiorg101136bmj3117000305
19 Hepler CD and Strand LM Opportunities and responsibilities in pharmaceutical care American Journal of Hospital Pharmacy 1990 47(3)533ndash543
20 Scottish Government NHS Scotland eHealth Citizen eHealth Survey Available online from httpwwwehealthscotnhsukpage_id=143 Accessed 12 January 2012
21 European Commission eHealth Action Plan 2012-2020 public consultation 2011 Available from httpsjoinupeceuropaeucommunityepracticenewsuk-ehealth-survey-enhance-health-care-scotland Accessed 01 August 2016
22 World Health Organisation eHealth Country Profiles Geneva WHO 2011
23 NTIA United States Department of Commerce Exploring the Digital Nation Americarsquos Emerging Online Experience 2013Available from httpwwwntiadocgovreport2013exploring-digital-nation-americas-emerging-online-experience Accessed 01 August 2016
24 Innovation amp Business Skills Australia Scoping Study ndash identify-ing digital literacy skills cybercitizen and e-employee in the 21st century 2010Available from httpswwwibsaorgausitesdefaultfilesmediaInvestigating20Digital20Literacy20Skillspdf Accessed 01 August 2016
25 New Zealand Ministry of Education Digital Information Literacy Supported Development of Capability in Tertiary Environments 2010 Available from httpswwweducation-countsgovtnzpublicationse-Learning80624 Accessed 10 October 2013
26 UNESCO Institute for Technologies in Education Policy Brief Digital Literacy in Education 2011 Available from httpiiteunescoorgpublications3214688 Accessed 01 August 2016
27 European Commission ndash Information Society Available from httpeceuropaeuinformation_societyindex_enhtm Accessed 01 August 2016
28 European Commission ndash Digital Agenda for Europe (website) Available from httpsdigital-agenda-dataeu Accessed 01 August 2016
29 European Parliament Recommendation 2006962EC of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning [Official Journal L 394 of 30122006] Available from httpeuropaeulegisla-tion_summarieseducation_training_youthlifelong_learningc11090_enhtm Accessed 01 August 2016
30 Royal Pharmaceutical Society amp Royal College of General Practitioners Joint Statement Breaking Down the Barriers ndash How Community Pharmacists and GPs can Work Together to Improve Patient Care London RPS amp RCGP 2011
31 British Computer Society ndash The Chartered Institute for IT Adult Education and Further Education Available from httpwwwbcsorgcategory15758 Accessed 01 August 2016
32 Royal Pharmaceutical Society Empowering Pharmacists to Improve Pharmaceutical Care and Medicines Safety Through Information Technology Information Technology Strategic Principles RPSEdinburgh 2011
33 Academy of Medical Royal Colleges amp the Scottish Government E Health Competency Framework Defining the role of the expert clinician Available from httpwwwaomrcorgukpublicationsreports-guidanceehealth-competency-frame-work-0611 Accessed 01 August 2016
34 e-Skills UK National Occupational Standards for IT Users Available from httpswwwe-skillscomstandards-and-qual-ificationsnational-occupational-standards-nos Accessed 01 August 2016
35 Skills for Health First ever UK-wide core skills and training framework for health Available online at httpwwwskills-forhealthorgukservicesitem146-core-skills-training-frame-work 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from
Journal of Innovation in Health Informatics Vol 23 No 3 (2016)
MacLure and Stewart Digital literacy knowledge and needs of pharmacy staff A systematic review 571
36 Department of Health The NHS Knowledge and Skills Framework and the Development Review Process Final Draft Crown Copyright 2004
37 Royal Pharmaceutical Society Continuing Professional Development section (website) Available from httpwwwrpharmscomdevelopmentcontinuing-professional-develop-mentasp Accessed 01 August 2016
38 NHS Education for Scotland Pharmacy National UK Centre for Continuing Pharmaceutical Education in Scotland (website) Available from httpwwwnesscotnhsukeducation-and-train-ingby-disciplinepharmacyaspx Accessed 01 August 2016
39 Accreditation Council for Pharmacy Education (website) Available from httpswwwacpe-accreditorgdefaultasp Accessed 01 August 2016
40 Canadian Council for Accreditation of Pharmacy Programs (website) Available from httpccapp-accreditcafind-an-accredited-program Accessed 01 August 2016
41 Accreditation Standards for Pharmacy Degree Programmes in Australia and New Zealand (website) httppharmacycouncilorgau Accessed 01 August 2016
42 MacLure K Stewart D Strath A and Kumarasamy Y Pharmacy staffrsquos digital literacy training experiences and needs a sys-tematic review protocol PROSPERO 2013CRD42013005503 Available from wwwcrdyorkacukPROSPEROdisplay_recordaspID=CRD42013005503
43 Ackers J Aguiar-Ibaacutentildeez R Baba-Akbari Sari A Beynon S Booth A and Burch J Systematic Reviews CRDrsquos Guidance for Undertaking Reviews in Health Care Centre for Reviews and Dissemination University of York 2009
44 Kirkpatrick D Great Ideas Revisited Techniques for Evaluating Training Programs Revisiting Kirkpatrickrsquos Four-Level Model Training and Development Journal1996 50(1)54ndash59
45 Kirkpatrick DL and Kirkpatrick JD Implementing the Four Levels A Practical Guide for Effective Evaluation of Training Programs San Francisco Berrett-Koehler Store 2007
46 Bates R A critical analysis of evaluation practice the Kirkpatrick model and the principle of beneficence Evaluation and Program Planning 2004 27341ndash347 Available from httpsaetcnecucsfedusitesaetcnecucsfedufilesA20critical20analysis20of20evaluation20practice_0pdf httpdxdoiorg101016jevalprogplan200404011
47 Employment Security Department Washington State Evaluating Training Programs Kirkpatrickrsquos 4 Levels Available from wwwwagovesdtrainingtoolboxtg_kirkpatrickhtm Accessed 01 August 2016
48 Moher D Liberati A Tetzlaff J and Altman DG Preferred reporting items for systematic reviews and meta-analyses the PRISMA statement Annals of Internal Medicine 2009151(4)264ndash269 httpdxdoiorg1073260003-4819-151-4-200908180-00135 PMid19622511
49 Mays N Roberts E and Popay J Synthesising research evi-dence In N Fulop P Allen A Clarke and N Black (Ed) Methods for Studying the Delivery and Organisation of Health Services LondonRoutledge 2001
50 Balen RM and Jewesson PJ Pharmacist computer skills and needs assessment survey JMIR 20046(1)e11 Available from httpwwwjmirorg20041e11 httpdxdoiorg102196jmir61e11 PMid15111277 PMCidPMC1550586
51 Bearman M Bessell T Gogler J and McPhee W Educating Australian pharmacists about the use of online information in com-munity pharmacy practice IJPP 200513(2)109ndash115 Accessed 01 August 2016 httpdxdoiorg1012110022357055876
52 Fox BI Karcher RB Flynn A and Mitchell S Pharmacy infor-matics syllabi in doctor of pharmacy programs in the US AJPE 200872(4)89 Accessed 01 August 2016 httpdxdoiorg105688aj720489 PMid19002287
53 Gosling AS and Westbrook JI) Allied health profession-alsrsquo use of online evidence a survey of 790 staff working in the Australian public hospital system International Journal of Medical Informatics 200473(4)391ndash401 Accessed 01 August 2016 httpdxdoiorg101016jijmedinf200312017
54 Gour N and Srivastava D Knowledge of computer among healthcare professionals of India a key toward e-health Telemed J E Health 201016(9)957ndash962 Available from httpwwwncbinlmnihgovpubmed21091287 Accessed 01 August 2016
55 Flynn AJ The current state of pharmacy informatics education in professional programs at US colleges of pharmacy American Journal of Pharmaceutical Education 200569(4) Article 66 Available from httpwwwajpeorgdoiabs105688aj690466 Accessed 01 August 2016 httpdxdoiorg105688aj690466
56 US Government Digital Government Building a 21st Century Platform to Better Serve the American People 2012 Available from httpwwwwhitehousegovsitesdefaultfilesombegovdigital-governmentdigital-governmenthtml Accessed 01 August 2016
57 Academy of Royal Medical Colleges i-care Information Communication and Technology in the NHS 2013 Available from httpwwwaomrcorgukpublicationsreports-guidanceicare-ict-in-the-nhs-1013 Accessed 01 August 2016
on February 24 2022 by guest P
rotected by copyrighthttpinform
aticsbmjcom
B
MJ H
ealth Care Inform
first published as 1014236jhiv23i3840 on 1 July 2016 Dow
nloaded from