© boardworks ltd 2009 1 of 31 icons key: for more detailed instructions, see the getting started...
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Icons key: For more detailed instructions, see the Getting Started presentation
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Training
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Learning objectives
Why do businesses offer training and development for their employees?
What are the main types of training usually offered to employees?
What are appraisals and performance reviews?
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What is training and development?
Training involves organized occasions for employees to learn or develop knowledge and skills which will help with their jobs, e.g. having ICT training.
Training and development both improve and develop the performance of staff, but they do so in different ways.
Development describes times when staff can learn skills or gain knowledge that is not necessarily job related, e.g. playing a team sport or temporarily working in a different department.
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Training or development?
Which functional area would arrange training and development?
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What is induction training?
When a new member of staff starts work they will be given induction training to help them to learn about the business, and so that they can settle in quickly.
a tour of the premises
an explanation of how the business is organized
an explanation of the business’s aims and objectives
health and safety training.
Induction training usually includes:
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An induction training plan
Use this template to create an induction training plan for a new secretary starting at your school or college.
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Training and motivation?
job enlargement – when staff can perform a variety of tasks
job enrichment – when staff are given freedom and responsibility over their tasks
job satisfaction – when staff enjoy their jobs and working for the organizations
Many businesses want their staff to continue training during their time at work. Training benefits businesses as their employees can perform more tasks and can cope with extra responsibilities. It also motivates the staff as it can bring them:
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Ongoing training
on the job training – happens in the workplace
off the job training – happens out of the workplace.
Ongoing training falls into two main categories:
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On the job training
During on the job training an employee will learn in the workplace, often by shadowing an experienced employee.
On the job training is cheaper for businesses to provide than off the job training, and it is less disruptive to production. But it is not good for training large groups of employees.
Many employees enjoy training on the job because they can see why they need to learn the skills and are able to practise them.
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Off the job training
Off the job training means to train away from the workplace. It usually involves attending a course carried out by subject specialists in a college or training centre, or by e-learning.
Off the job training is expensive for businesses as they must pay for the courses, and staff cannot produce anything whilst they are away training. However, it is a good way to train large groups or to teach multiple skills.
It allows employees to learn new skills without any distractions.
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Ongoing training
on the job training – happens in the workplace
off the job training – happens out of the workplace.
List what the advantages and disadvantages are of each type of training.
Ongoing training falls into two main categories:
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Appraisals
Organizations generally assess how well their staff have been performing over a period of time, usually 6–12 months, to help motivate them. These assessments are called appraisals or performance reviews.
In an appraisal interview an employee and his or her manager will discuss:
what the employee has done well
areas they need to improve
the employer’s feedback
an action plan for the future.
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The importance of appraisals
Why are appraisals or performance reviews important?
Why have appraisals?
to identify training and
development needs
to reveal and resolve any problems
to improve communication
to help fix pay rises, especially for
profit related pay
so that employees contribute to decisions
about their careers
so employers can plan training and
development
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Retraining
Businesses retrain their staff when they introduce new technology or upgrade existing technology, such as computer systems or software, to improve working practices.
If the laws that affect business activity change, it forces businesses to retrain their staff to understand what is legal and illegal.
Why is retraining important for employees?
Retraining can be done on or off the job.
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Who wants to be an A* student?
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