© comscore, inc. proprietary. publisher’s summit ehealthcare solutions & comscore wendy...
TRANSCRIPT
© comScore, Inc. Proprietary.
Publisher’s Summit
eHealthcare Solutions & comScore
Wendy Josefsberg, Senior Vice President
David Shronk, Vice President
May 14, 2013
© comScore, Inc. Proprietary. 2
Today’s Agenda
• comScore Overview
• Complexity of the multi-platform world
• HCP Observations
• Measurement to promote premium pricing and scalability
• Questions
© comScore, Inc. Proprietary.
© comScore, Inc. Proprietary. 4
comScore Brings it Together
TabletPC/Mac TV SmartphoneGaming
V0113
© comScore, Inc. Proprietary. 5
comScore 2 Million Person Global Panel Comprehensive View of Digital Consumer Behavior
Online
Advertising
Video
Search
Demo-
graphic
Profiles
Online
Behavioral
Profiles
E-Commerce
Website and
App Usage
PC
Smartphone
TV
Tablet
Gaming
POS
Server
V0113
© comScore, Inc. Proprietary. 6
We Provide Insights and Actions
We are an internet technology company
that measures what people do as they
navigate the digital world –
and turns that information into insights
and actions for our clients to maximize
the value of their digital investments.
Health Vertical of ~35 researchers focused
solely on delivering solutions to health clients.
V0113
© comScore, Inc. Proprietary. 7
Who is consuming what
content across various
platforms?
And how many of them
are there?
comScore helps answer…
© comScore, Inc. Proprietary. 8
How do they engage with this
content?
and...
© comScore, Inc. Proprietary.
Sh
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of
De
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e P
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on
a T
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l Wo
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ay
In one day, CONTENT is consumed across multiple DEVICES by the same PERSONDevice usage correlates with time of day
Tablets popular at nightPCs dominate
working hours
LATE NIG
HT
(12AM - 7AM)
EARLY MORNIN
G
(7AM – 10AM)
DAYTIME
(10AM – 5PM)
Mobile during the
commute
*Note: This represents percent among owners of each device
Source: comScore Device Essentials, Monday, Jan. 21, 2013
© comScore, Inc. Proprietary. 10
Total Internet Audience
224MM
237MM
Total Internet Audience
459MM
1,045MM
March '12 March '13
+5.9%Milli
ons of UVs
Total Minutes
168M view health content(71%)
+127.7%
Digital Consumption: it’s not just about how many more unique visitors there are, but also about how those people are engaging online.
Source: comScore Media Metrix® (March 2012) vs. Media Metrix® Multi-Platform (March 2013)
© comScore, Inc. Proprietary. 11Source: comScore Media Metrix® Multi-Platform, U.S., March 2013
On average, the top 25 digital media properties extended their reach via mobile channels by 50%
1
2
3
10
51.2%
PANDORA.COM 178.8%
Apple Inc. 56.0%
YELP.COM 55.4%
The Weather Company 47.1%
Gannett Sites 33.0%
About 31.8%
Answers.com Sites 31.6%
Wikimedia Foundation Sites 30.1%
eBay 29.1%
Amazon Sites 28.3%
© comScore, Inc. Proprietary. 12Source: comScore Media Metrix® Multi-Platform, U.S., March 2013
How many incremental visitors come from mobile channels?33.3MM Unique Visitors consume content EXCLUSIVELY from mobile
33.3MM24.6%
Health Category Publishers
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Tablet Owners Smartphone Owners
49% 45%49% 48%35% 33%
25%34%
9%22%
It’s more convenient
It’s easy to use
It allows me to multi-task
I am remote and have time
I am at my doctor’s office reviewing doctor’s guide’s so I am prepared for my visit
Source: comScore Custom Research – Jan 2013 Total n=1094
Why do you use your tablet for health research?
Among mobile researchers 1/2 of people who own a mobile device use it for health research due to ease of use & convenience
© comScore, Inc. Proprietary. 14Source: comScore Media Metrix® Multi-Platform, U.S., March 2013
Multi-platform consumption is today’s new reality:
Nearly 1 in 2 minutes is now spent beyond the PC
46.7%53.3%
© comScore, Inc. Proprietary.
Average time on health sites increased at over 3x the rate of the total internet in the past year
Total Internet
2,202
2,336 +6%
+20%
SOURCE: COMSCORE MEDIA METRIX, JANUARY 2013
Mins/UV
Health
2530
2012 2013
© comScore, Inc. Proprietary. 16Source: comScore AdMetrix March 2013
Health advertising continues to
grow
and is more measurable than
ever
© comScore, Inc. Proprietary. 17Source: comScore AdMetrix March 2013 (April – December 2012)
In 2012, the industry began measuring viewability metrics to understand beyond server log data and better quantify the percent a campaign was viewable and the average viewable time.
…this represents a large
opportunity as online Health
advertisements represent 3%
of display ads.
© comScore, Inc. Proprietary.
We measured 1.3 billion pharma impressions across 15+ brands and manufacturers for viewability and found…
32.8% percent were never viewable…
…68% that were viewable, were viewable for less than 5 seconds.
This represents an immediate optimization opportunity
View-able for
less than 5 secs68%
View-able be-tween 5 and 60 secs, 25%
Viewable more than 60s Secs
7%
Viewable67.2%
Not Viewable32.8%
© comScore, Inc. Proprietary.© comScore, Inc. Proprietary.
HCP Observations
comScore Physician PanelcomScore Primary Research
© comScore, Inc. Proprietary. 20
Health (90%)
Business to Business (41%)
Travel (64%)
Real Estate (31%)
198
180
157
150
Composition Index UV vs. Total Internet
Source: comScore Cognographic Analysis// Internet Categories (Ranked by Index) 12/12
Physicians work hard to play hard
© comScore, Inc. Proprietary. 21
Gambling - Online Gambling (1%)
Family & Youth - Teens (5%)
Services - Photos (26%)
Retail - Toys (6%)
27
37
41
46
Composition Index UV vs. Total Internet
Source: comScore Cognographic Analysis// Internet Categories (Ranked by Index) 12/12
Physicians tend not to play with toys
© comScore, Inc. Proprietary. 22Source: comScore’s HCP Mobile/Tablet Survey (6/1/12-6/12/12) (n=315)
What
percentage of physicians prefer using electronics for work?Mobile Phones:
55%Media Tablets: 64%
What
percentage of physicians actually
use
electronics for work everyday?
Desktop/PC:
79%Mobile
Phone: 60%Media Tablet: 44%
What percentage useapps everyday?Apps: 29%
Unless That Toy is a Mobile Device
© comScore, Inc. Proprietary. 23Source: comScore’s HCP Mobile/Tablet Survey (6/1/12-6/12/12) (n=315)
Apps Physicians like…
Apps
Medscape
Epocrates
NEJM This Week
Most Physicians use Medscape on their mobile phone and media tables
Twice as many physicians read NEJM This Week via their media
tablet over their mobile device
Physicians use their mobile phone to access Epocrates over their
media tablet or PC
© comScore, Inc. Proprietary. 24
Desktop/PC Mobile Phone
Media Tablet
78%
58%
42%
80%
65%
42%
Baby Boomers [A] Generation X [B]
It Does Not Matter by Whom: Electronic Devices Are Used “Almost Daily”
Source: comScore’s HCP Mobile/Tablet Survey (6/1/12-6/12/12)
Desktop/PC Mobile Phone
Media Tablet
78%
56%
41%
80%
62%
45%
Primary Care [A] Specialists [B]
% Composition Respondents
© comScore, Inc. Proprietary. 25Source: comScore’s HCP Mobile/Tablet Survey (6/1/12-6/12/12)
Physicians access medical information across all devices, but some devices are better suited for unique types of information
TabletPC/Mac Smartphone
• Medical calculators
• Drug lookup
• Drug interactions
Type of Information Accessed by Device
• Medical news
• Journal summaries
• Disease treatment
• Online detailing
• Drug Lookup
• Medical News
• Disease Treatment
• Drug Interactions
© comScore, Inc. Proprietary. 26
Source: comScore Physician Online Usage Analysis, Q4 2012
* Minutes per Visitor includes only physicians who visited the site or category
Desktop Use Minutes per Visitor:Medscape is The New York Times Online
Medscape
Association
Other HCP Content
Government
Extended Medical Journal
Medical Journal
Pharmaceuticals
108
49
48
46
18
18
30
US Physicians Minutes per Visitor
© comScore, Inc. Proprietary. 27comScore Media Metrix, March 2012- March 2013
eHealthcare Solutions Full Physician & HCP Network has experienced amazing growth year over year
Unique Visitors: +57% (6.8MM- March 2013)
Minutes: +28% (58MM- March 2013)
Page Views: +18% (71MM- March 2013)
Visits: +45% (13MM- March 2013)
© comScore, Inc. Proprietary. 28
How does Multi-Platform
impact your content,
programs, & premium pricing?
How do you prove value?
Multi-Platform Consumption
© comScore, Inc. Proprietary. 29
How are Pharma advertisers
adapting?
Multi-Platform Consumption
© comScore, Inc. Proprietary. 30
Pharma Reorganization Is RampantPromotional Model Has Been Evolving From:
HCP Marketing: $200 Rep Details
DTC: $200M TV Campaigns
© comScore, Inc. Proprietary. 31
Testing New Pharma Promotional Models?
HCP: Multi-Channel Interactions with Online being the preferred media
DTC: Online Only Campaigns
© comScore, Inc. Proprietary. 32
The Internet Is The Solution!
Go CheapGet Targeted
EducateROI ROI ROI
Yeah!!!
© comScore, Inc. Proprietary. 33*There are none, however comScore was invited by FDA to present at a hearing aimed at developing
standards sometime in the future
FDA Online Advertising Guidelines*
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C Level Dilemma: Scalability Online Is Not Replacing Rep Productivity Yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
E-DetailingE-SamplingDirect MailTelesalesPoint of SaleIn OfficePublisher partnerships
Prove ROIANDSCALABILITYAND IMPLEMENTATION EASE
© comScore, Inc. Proprietary. 35
If Pharma Built it, They Won’t Come
GSK SourceAZ TouchPointsPfizerPro
12% of HCPs in Q4 2012 visited any HCP Portal
Merck Manuals
© comScore, Inc. Proprietary. 36Source: comScore AdMetrix (April – December 2011 vs. April – December 2012)
EHS Consumer
EHS - Healthcare Pro
646%
553%
543%
405%
Health Advertisers All Advertisers
EHS Health Advertising is growing at TRIPLE DIGIT rates:Advertisers trust EHS for their placements
© comScore, Inc. Proprietary. 37
As a Science based industry,
Pharma culture demands
measurement.
There is always a Silver Lining…
© comScore, Inc. Proprietary. 38
comScore HCP Measurement Discussions
Plan Well
Use the best third party tools to monitor value up front
Media Tools
vCE viewability by US based doctors across pubs
Custom Research
Determine reach into targets across all publishers
Link to soft KPIs (Awareness, Intent, Messaging)
And Rx impact
© comScore, Inc. Proprietary.
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Wendy Josefsberg, Senior Vice President
David Shronk, Vice President
Thank You