-ConveyConvey

Our MissionOur Mission(Here’s what we do)(Here’s what we do)

We provide Web-based customer interaction software for hosting interactive Internet service calls between Web

visitors (Prospective Students, Current Students, Faculty, Alumni & Staff) and call center agents with voice, video, text

chat, and collaborative application sharing.

Our CompanyOur Company

Convey System's dynamic call center contact solution enables instantaneous interaction over your Web site. Our

solution facilitates online Instructional support, visitor service, and remote Web-based tech support.

Connect – Students,Faculty, Alumni & Staff can instantly contact a University agent.

Communicate - Users can personalize the call with Video, Voice, and Chat.

Collaborate - University agent enrich the call by sharing desktop applications (both ways) and aiding navigation through co-browsing.

Our CompanyOur Company

Customers range from large call centers in need of a customer service solution to small Web-based business looking to differentiate themselves from the competition.

Convey Systems offers a scalable ASP service that can stand alone or integrate into your application, both capable of being offered and branded by you for your customers.

Convey Systems solution enables you to conduct business around the world “face to face” from your virtual Web office. We have seen:

University Administrative services productivity increase.

Travel costs and time to closure decrease.

Increase in Technical Support quality and efficiency.

Convey Companion (student faculty, staff, alumni)

Convey Agent

Low HighStudent/Services Complexity

Communications

High LowTransaction Volume

Collaboration(Working together)

Web PageSharing(Pushing URLs)

Application Sharing(Viewing in sync)

Video(Streaming)

Digital Photo

Presentation

Student orientation Course selection Parent co-browse assistantsAlumni co-browse

Answers

Relationships

Solutions

Application Map™ From individualized information to learning & researching

Audio(Voice over IP)

Text Chat

International Recruiting AdmissionsPremier Alumni ProgramsCareer Services

Help Desk SupportTA facilitate teachingComplex researchingLibrary data baseDemo UVA softwareApplication process

“Connect” Tier

InternetInternet

1

Features•Digital Photo•Text Chat•Web Page Sharing

3

2

Benefits• Simple • Immediate• Inexpensive

Web Page Sharing: Enables Staff and students to lead each other to specific Web pages

Student’s, Faculty, Alumni, & Staff

ApplicationsSimple Co-Browse

(Parent/Teacher orientation, class registration, bookstore)

Help Desk (“Level 1” Trouble Shooting)

Student Orientation(Admission for new students)

Technical Support

“Talk” Tier

InternetInternet

1

Features• Voice (VoIP)• “Connect” Tier

Benefits• Personalized Conversation

Student’s, Faculty, Alumni, & Staff

ApplicationsTA to Student (“Enriched”)

(answer students questions)

Facilitate Teaching

Administrative Service

Technical Support

“Share” Tier

InternetInternetFeatures• Application Sharing (with Collaboration)• plus lower tiers

Application Sharing: Enables the sharing of applications between Faculty Staff and Students, facilitating a collaborative session between them.

1

Benefits•Teaching

•Share Faculty applications

•Tech. Support•Share Students applications

Student’s, Faculty, Alumni, & Staff ApplicationsHelp Desk

(Complex trouble shooting,)

(On-Grounds Tech. Support.)

Distance Learning(PowerPoint Presentations)

Financial Services(“Form Filling”)

Engineering(Collaborative Drawing Creation)

Complex UVA Software(Software Demonstrations)

Technical Support

“View” Tier

InternetInternet

Student’s, Faculty, Alumni, & Staff

Features• Streaming Video (One way & Two way)• plus lower tiers

1

Benefits• Highly Personalized

ApplicationsInternational Student(Remote Client Authentication)

Recruiting(Remote “face to face” interviews)

Cavalier Computer Sales

(Product Viewing)

Alumni Reunions & Annual Funds

Teacher Assistants

Technical Support

Value PropositionConvey Web-based customer interaction software

Enrich everyday student lives by personalizing the Web experience through interactive voice and video

Improve UVA’s ability to facilitate teaching, learning and researching directly over the Web

Deliver Web-based technical support through remote student application sharing

Create a competitive differentiator by personalizing “the Web experience” for UVA Students, Faculty, Alumni, Parents & Staff

Computer Technical Support

CIT Technical Support Personnel Will Use Tiers I,III, & IV As Follows:

Tier I Co-browse with Students,Faculty, Alumni or Staff.Tier III Take control of users browser or desktop for email troubleshooting or training support of Windows based applications (Word, Excel,& PowerPoint)Tier IV Video to personalize the experience between agent and users

Agent

AgentRemote Agent

Agent

3

Firewall Conference

Manager

4PBX/ACD

Junction Box

TelephoneNetwork

TelephoneNetwork

5

2 Call Request Manager

Call Center

LAN

Web Site

Client

1

InternetInternet

Convey Architecture

Agent

AgentRemote Agent

Agent

3

Firewall Conference

Manager

4

2 Call Request Manager

Call Center

LAN

Web Site

Client

1

InternetInternet

PBX/ACD

TelephoneNetwork

TelephoneNetwork

5

Junction Box

Agent

AgentRemote Agent

Agent

3

Firewall Conference

Manager

4

2 Call Request Manager

Call Center

LAN

Web Site

Client

1

InternetInternet

PBX/ACD

TelephoneNetwork

TelephoneNetwork

5

Junction Box

Tier Description List(per seat/month

Training(per session)

Set Up(per seat)

ViewInteractive video conference of the Agent and/or the Client $50 $250 $50

ShareCollaborative sharing of desktop applications from the Agent to the Client or the Client to the Agent

$50 $250 $50

TalkInteractive voice over the Internet (VoIP) $50 $125 $50

ConnectDynamically invoked digital Agent photos; Web page sharing (co-browsing); Text chat

$50 $125 $50

Note:1) Basic Price – All service requires Connect Tier – other Tiers optional

(e.g., Connect + Share price = $100 seat/month; Connect + Share + View price = $150 seat/month)2) Training – Based on “training a trainer” (typically 1 to 2 people in a session of up to two hours)

Convey Pricing Model Subscription Hosting Service

ASP Model (Application Service Provider)

The Benefits to an ASP Model:

Allows you to grow into the software without large upfront cost. Eliminate the IT and Hardware set up and maintenance cost. Expedite implementation process. Do not have to buy updates.

We provide your IT Support. Able to migrate to a License Model as your needs grow.