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restaurant, bonquef foclllties and $2.4 million in onnuol F&B revenue,

Qulckly ldentlfled oreos of chonge needed to qddress dlre morole ond flnonclolperformonce; re-structured front line stqff ond implemented leodershlp development,Performonce consulting ond culturoltronsformotion results: OpenToble roflng f from 3,2 to4.5; outstonding customer feedbock referring to o "mogicol quolity thqt drqws lpeople)bock"; ond | ftom $l.7 to $2,4 in F&B revenues wlthin I yeor ln o "down" economy,

Reploced costly forms of compensotion wlth mentorlng conversotlons ond o genulneteom climote thot octively proctlced shored volues of servlce contribuflon; decreosedonnuql lobour cost percentoge by l0 polnts,

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A rusfic 192-unif log resort wlth 3 upscale ouflets, 10,0ffi squore feet of conference space andlffi cullnory ond seruice stoff generoting $4+ milllon in onnuol F&B revenues

Stlmuloted personolexcellence by modelllng ond mentorlng monogers for servontleodershlp, service integrity ond colloborotlon whlch trickled down to front-ilne stoff,

lnnovoted to improve products with exlsting humqn ond operotionolresources,Resu/t F&B concept oligned wifh new economlc condltlons qnd consumer preferences,

ldentifled ond oddressed high leveroge 'bottle necks' ln resource ollocqlon ond workprocesses, lncreosed profits by $22K in o slngle quorter with decltnlng revenues,

Hilte Hotiburseofood *"rrourffi fiY dc*lgn dcluitAssistonl Generql MonogeN--./ 2004 - 20'lO

An aword wtnntng 22*seot restouronf with 100 stoff ond 56 tn milllon annuqlrevenues, \Renowned for over 39 yeors of distinctive cuisine and excepflonolly warm ond otfanflve soMce. \

. Moxlmized soles by empowering service teqm - incorporoted feedbock lnto product CongiClcnFlrl inofferlngs, provided service tools, ond offered meonlngfullncentlves ond trolnlng Gr.rtta*

r Aligned operotionol ond people prociices to ochieve budget, Soved $10K onnuoly bymonoging inventories ond uslng wln-win negoiiotion to bulld slrong suppller relotionD*..

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Stlolegic BusinEss Developmenl Experience Cont.f &or:gn ctc.n*n* }t

The Pier Restquront I Seottle. WAOperolions Monoger 200i - 2004

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. Chompioned new operotionoloudits by developing oction plonsto clorlfy occountqbffrtyJ ldFa(n"' fu ,gg.for systems ond stondords thot estoblished the locotlon os the brond's benchmork I 1o travc_l j Fo.lr Moxlmized soles by creoting systems to lncreose the restouront's peok perlod seotlng F- rcopociiy by 2O7o. Sysiems zubsequently implemented in other estoblishments, "

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Dtivo Softwore Solutions I Seotfle, WAHumon Resources Generolist 2006 - 2008

An lnternotionol buslness solufions softwore compony known for creoflng dofo clorlty,

US Cusloms & Border Prolection I Seottle, WRHumon Resources Project Monoger (controci) 2006

Governmenf ogency responsible for molntoining the lntegrify of porfs ond borders,

Weslern Sovings Credit Union I Seottle. wnHumon ResourcEs Profeci Monoger (controct) 2A04

A flnonciol instlfufion recognized for employee entgogement ond ethlcolbuslness pracftces,

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Emergency Firsl Aid for lnduslry I St, John's Ambulonce

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Remorkoble Trovels - Explorotion of Hoido Gwoil, Poddllng ln the Broughton Archipelogo,Gulf lslonds ond Cloyoquot Sound; ond Hlklng the Juon de Fuco Troll,

Reoding - Recent titles:The Advqntoge by Potrick Lencionl; Flrst. Breok Allthe Rules byMorcus Bucklnghom; ond Cooked: A Nqturol Hlstorv of Tronsformotion by Mlchoel Pollon.

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BComm, Accounling & HR Monogement I University of Colifornlo. Speclqlty ArEos: Mentoring. orgonizotlonol culture, medlotion ond flnonclol onolysis,

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