ީރަޓްކރެިއަޑ ގންިނިއރެްޓcsti.gov.mv/v2/uploads/link/pdf_1482727098.pdf ·...

Training Directory2017

Civil Service Training InstituteMaldives

ޓެްރއިންިނގ ޑައެިރކްޓަރީ

USING THE CSTI TRAINING DIRECTORY

LevelsCivil Service Training Institute (CSTI) offers a comprehensive suite of programs for people working at different job categories. To aid your search for appropriate programs, we have classified the programs into five Levels and further tagged them to relevant designations or job levels.

Department Colours

Training title

Economic Analysis & Financial Management Department

Good Governance Department

Human Resource Development and Management

Information Technology and Innovation

Language and Communication

Personal Development

Level 5 EX7

Level 4 EX3 to EX6

Level 3 MS3 to EX2

Level 2 GS1 to MS2

Level 1 SS1 to SS4

CONTENTS

Program Directory 06

11

12

21

29354155616976

80

82

14

09

About CSTI

Message from the President of Civil Service Commission

Message from the Director of CSTI

Training Calendar 2017

Major Programs

Staff Details

Contact Us

Trainings

Economic Analysis & Financial Management

Good Governance

Human Resource Development and Management

Information Technology and Innovation

Language and Communication

Personal Development

Others

6Training Directory 2017

Civil Service Training Institute

MAJOR PROGRAMS

ECONOMIC ANALYSIS & FINANCIAL MANAGEMENT DEPARTMENT

GOOD GOVERNANCE DEPARTMENT

HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT DEPARTMENT

PROGRAM DIRECTORY

22

30

36

42 46

26

34

23

31

37

43 47

27

24

32

38

44 48

4549

25

33

39

28

Diploma in Public Administration & Management

- Bid Evaluation and Procurement- Entrepreneurship

- Managing Reform and Change - Gender Equality and Women’s Human Rights in Maldives

- Advanced Leadership Skill - Advanced Project Management

- Conducting Interviews- Customer Service

Certificate III in ICT for Office Administration

- މާލިއްޔަތު ޤަވާޢިދު

- ލާމަރުކަޒީ އިދާރާތަކުގެ ބަޖެޓްކުރުން

Certificate III in Office Administration

- Financial management- Internal auditing

- Public Policy Formation- Role of Civil Service

- Change Management - Coaching - A Leadership Skill

- Effective Leadership for Supervisors- Employee Relationships

English Language for Executives

Certificate III in Project Management

- Preparing financial statement- Public sector financial management & control and measuring results

- Viuga Training 2.0ސިވިލް ސަރވިސްގެ ޤަވާއިދަށް އަހުލުވެރިކުރުވުން

- Conflict Management

- Conflict Mediation, Negotiation & Resolution

- Event Management- General Management & Leadership

- Conflict Resolution- Coaching Skills

- Human Resource Development for Supervisors- Interview Panelist Training

Certificate III in Accounting and Financial Administration

- Stock, record and Data Management

Maldives Civil Service Senior Executives Program

ސްކޫލް ކުދިން ސިވިލް ސަރވިސްއަށް

އަހުލުވެރިކުރުވުން

Training Directory 2017Civil Service Training Institute 7

INFORMATION TECHNOLOGY & INNOVATION DEPARTMENT

PERSONAL DEVELOPMENT DEPARTMENT

LANGUAGE AND COMMUNICATION DEPARTMENT

56

70

62 65

66

50

53

54

67

57

71

63

64

51

58

72

73

52

59

74

60

75

- Computer Proficiency- Graphics Designing Basics

- Advanced Emotional Intelligence - Interpersonal Skills- Advanced Time Management

- Advance Communication Skills - Communication Strategies

- Presentation Skills

- Report Writing

- Leadership Skills for Executives - Performance Management

- Team Building- Workplace

ވަޒީފާގެ މައްސޫލިއްޔަތު ދެނެގަތުން

މަސައްކަތު ފެންވަރުބެލުން

- އޮފީސް ދިވެހި 1

- އޮފީސް ދިވެހި 2

- Installing, Configuring and Optimizing Operating System- Introduction to Windows 7

- Anger Management: Understanding Anger- Emotional Intelligence

- Effective Communication Skills- English for Workplace 1

- Interview Skills- Media and Speech Skills

-Professional Development for Support Staff- Project Management Skills

Microsoft Office 2010 ExcelMicrosoft Office 2010 Word

- Life Skills- Meeting Skills

- Motivation Training- Motivation, Persuasion & Creativity

-Senior Executive Program- Supervisory Skills

- Microsoft Office 2010, MS PowerPoint, Outlook and OneNote- Networking Basics

- Positive Thinking and Positive Attitude- Problem-Solving and Decision Making

- Understanding the Personal Computers

- Simplify Your Time - Stress Management



OTHERS

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7876

ނޑަށް ކައުންސިލްތަކުގެ ހައިބްރިޑް އޮނިގަ

މުވައްޒަފުން ތަމްރީން ކުރުމުގެ މަސައްކަތް

ސިވިލް ސަރވިސް އަށް ވަނުމަށް ދެވޭ އިމްތިހާން

ސިވިލް ސަރވިސް އެގްޒެކެޓިވް އެގްޒާމް

ވަޒީފާއަށް އަހުލުވެރި ކުރުމުގެ ޕްރޮގްރާމް ސިވިލް ސަރވިސް ކޮންފަރެންސް


Message from the President of the Civil Service Commission

Dr.Aly ShameemPresident of CSC

A warm welcome to all prospective students of Civil Service Training Institute (CSTI), the training arm of the human resource development of Maldives Civil Service. Over the span of 5 years, the CSTI has grown from strength to strength, expanding its courses and enlarging professional development trainings.

With the emerging demands for varied skill developments and managerial competencies in the drive for modernizing and achieving economies of scale in Maldives Civil Service, it provides ample opportunity to optimize resources and expertise of CSTI. The scope of CSTI is unfolding progressively with the implementation of the newly proclaimed National Training Policy for Civil Servants in January 2016. The Policy makes

mandatory for each civil servant to undergo at least 6 hours of professional development training each year in order to keep abreast of knowledge and sharpen their skills. Furthermore, CSTI would also be expanding its resources to meet the rising requests from corporate and private sectors for training and professional development for their staff and to generate extra-budgetary finances.

Although, CSTI faces many challenges in terms of limited space and finances, the year 2017 would mark 2 major developments at CSTI itself. One is the establishment of a library and the other is creation of a virtual learning class-room to have greater coverage of its outreach in the far-flung atolls. The institute is

(..continued)



also keen to introduce more methods of teaching or learning that would provide flexibility, low cost and high impact. These would include blended learning, block-mode teaching and customized or tailor-made intensive courses. I am pleased to observe that CSTI is in the pursuit of raising competencies on the part of trainees and practicality of applying local solutions to management challenges.

To this effect, this Training Directory contains lucrative courses and offers purpose-specific, time-bound and result-oriented professional trainings that are pertinent to the Maldives Civil Service as well as corporate sector.

I wish to congratulate our Dream Team of staff at CSTI who have brought all the winning changes to the Institute, raising its credibility and visibility in the Maldives. I am confident that the contribution of CSTI, would serve accomplishing 5 core values envisaged in the Second Strategic Plan of Maldives Civil Service, namely, integrity, discipline, competence, dedication and timeliness on the part of civil servants.


Message from the Director of Civil Service Training Institute

Fathimath HabeebaDirector, CSTI

It is with great pride that I present Training Directory- 2017 of Maldives Civil Service Training Institute (CSTI). This directory encompasses training programs and workshops, all based on job related competencies.

As the sole training provider for Maldives Civil Service, CSTI focuses on providing training and development programs tailored to the distinct job categories and competencies of the Maldives Civil Service. To do so, Training Needs Assessment (TNA) is conducted annually for Ministries, Departments and Agencies (MDAs). Thus, it is with full assurance I highlight that the programs entailed herewith is beneficial, suitable and practically applicable in the work environment.

Looking back at the previous year, we began implementing the online application system via our website

so as to make the application for training programs convenient for all MDAs. It is with great pleasure I inform that a virtual classroom has been established at CSTI so a greater number of trainings will now be conducted in e-learning format. This carves out a convenient path to bridge the geographical barriers between CSTI and civil servants located in atolls thus enabling us to reach out to maximum number of civil servants and government officials located across the country.

Our training portfolio has been expanded and strengthened with greater support from International Institutions thereby increasing the quality and credibility our training programs. CSTI aspires to improve and transform the Maldives Civil Service into a cadre of committed and competent civil service officials.



About CSTIVision

To be a training and development institute of international standards leading to the development of a modern, world-class civil service in the Maldives

Mission

To deliver high quality programs based on identified human resource needs, resulting in a cadre of civil service officers committed to delivering high quality service in the Maldives.


Civil Service Training Institute (CSTI) is dedicated to help shape the public service by establishing a mechanism to train, learn and develop the government employees and establish a career based system for the Civil Service.

Transforming Ministries, Departments and Agencies for a better public service


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1

8

3

7

2

9

4

10

5Strengthening work ethics, dedication and integrity through all training programs.

Prepare training policy & training plan for the Maldives Civil Service.

Promote and inculcate a civil service culture that is courteous and respectful.

Develop and institutionalize the function of leadership, management & professional advancement program’ within CSTI.

On-the-job training & mentoring / coaching program for existing staff & new recruits in Ministries, Departments and Agencies.

Conduct on-the-job training & mentoring / coaching program for existing staff & new recruits in Ministries, Departments and Agencies.

Build capacity of a research team through international assistance.

Encourage continuous knowledge seeking and knowledge generation.

Identify institutions of common interest and establish partnership.

Establish and introduce digital and distanced learning solutions for outreach training programs through e-learning programs for the Maldives Civil Service.

CSTI Strategic Actions2016-2020



Training Calendar 2017

Male’ Trainings

Monthly special programs

Diploma in Public Administration

C3 in Office Administration

C3 in Project Management

English Language for Executives

Jan JulApr OctFeb

Major ProgramsAugMay NovMar SeptJun

Jan 29- Nov 30

Jul 16 - Nov 30

Jul 16 - Nov 30

Jan 29- May 25

Professional Development Program for Support Staff Feb

Training for Gender Equality and Women’s Empowerment Mar

Customer Service Excellence : How to Deliver Exceptional Customer Service April

Modern Human Resource Management and Development May

Taking On Greater Responsibility: Step-Up Skills for Supervisors July

Success Principles ; The key to high performance and Personal Renewal Aug

The Art of Workplace Communication Sept

Finance for Non-Financial Managers Oct

The Principal of Leadership: How to Inspire, Influence and Achieve Results Nov

*Outlines will be shared prior a month of the training program


Civil Service Awareness Program for School Students

Good Governance

Maaliyyathu Gavaaidhu

Financial Management

Civil Service Reform Manual

Induction Program (Phase 2)

Bid Evaluation and Procurement

Civil Service Gavaaidhu

Induction Program (Mentor Training)

Viuga 2.0 Training

Internal Audit

Stock, Record and Data Management

Preparing Financial Statement

Jan

Jan

Jul

Jul

Apr

Apr

Oct

Oct

Feb

Feb

Good Governance Department

Economic Analysis & Financial Management Department

Aug

Aug

May

May

Nov

Nov

Mar

Mar

Sept

Sept

Jun

Jun

26-30

2-6

9 - 13

23 - 25

23 - 25 20 - 24

26-30

19-23

21 - 25

26-30

26-30

5-9

5-9 19-23 16 - 19

12-16

17 - 20 15 - 19

24 - 28 15 - 19

24 - 28 13 - 17

13 - 17

5 - 924 - 28

14-18

23-27

20 - 23

13 - 17

7-11

20-2323-27

22-26

27-31

5-9

29 Oct - 2 Nov

29 Jan - 2 Feb

30 Apr - 4 May

29 Jan - 2 Feb

26 Feb - 2 Mar

Women Empowerment 5 - 9 6 - 10 5 - 9



Administrative Skills

Interview Panelist Training

Customer Service

Event Management

Change Management

Employee Relationship

Executive Leadership

Conducting Interviews

Essential Skills for Human Resource Officers

Human Resource Development for Supervisors

Jan JulApr OctFeb

Human Resource Management and Development Department AugMay NovMar SeptJun

13 - 17 20 - 23

27 - 31

13 - 17 10 - 14

20 - 24

16 - 20

16 - 20

2 - 6

1 - 5

1 - 5

1 - 5

8 - 12

22 - 26

15 - 1923 - 25

19 - 23

19 - 23

Advanced Communication Skills

Presentation Skills

English Language for Workplace 1

Public Speaking

Effective Communication Skills

Project Proposal Writing

English Language for Workplace 2

Office Dhivehi 1

Office Dhivehi 2

Jan JulApr OctFeb

Language and Communication Department AugMay NovMar SeptJun

12 - 16

8 -12

22 - 265 - 9

12 - 16

2 - 6

10 - 14

6 -10

6 -10

30 Jul - 3 Aug

29 Oct - 02 Nov

30 Apr - 4 May


Microsoft Office Package

Understanding the Personal Computers

Performance Management

Computer Proficiency

Public Relations

Vazeefaage Mas’ooliyyathu Dhenegathun

Performance Appraisal

Networking Basics

Managing and Maintaining Websites

Project Management Skills

Graphics Designing Basics

Senior Executive Program

Fundamentals of Human Resource Development

Professional Development Pro-gram for Support Staff

Advanced Computing Skills

Perfect Receptionist

Microsoft Office Excel

Strategic Human Resource Management

Jan

Jan

Jul

Jul

Apr

Apr

Oct

Oct

Feb

Feb

ICT and Innovation Department Aug

Aug

May

May

Nov

Nov

Mar

Mar

Sept

Sept

Jun

Jun

9 - 13

16 - 20

2 - 6 10 - 14

8 - 12

19 - 23

9 - 13

9 - 13

16 - 20 26 - 30

7 - 11

5 - 9

9 - 13

23 - 27 21 - 25

7 - 11

14 - 18

14 - 18

12 - 16

16 - 20

23 - 25

2 - 6

9 - 13

17 - 20

6-10

20 - 24

27 - 31 17 - 20

27 - 31

26 Feb - 02 Mar

30 Apr - 4 May

26 Feb - 02 Mar

30 Jul - 3 Aug

12 - 16



Emotional Intelligence

Problem Solving and Decision Making

Meeting Skills

Positive Thinking and Positive Attitude

Self-Promotion and Net-working Skills

Jan JulApr OctFeb

Personal Development DepartmentAugMay NovMar SeptJun

12 - 16

2 - 6

10 - 14

26 - 30

30 Jul - 3 Aug

29 Oct - 2 Nov


Atoll Trainings

Haa AlifuMarch

February

March

March

April

April

April

May

May

May

Haa Dhaalu

Raa

Baa

Alif Alif

Alif Dhaalu

Meemu

Gaafu Alifu

Gnaviyani

Seenu

Laamu

Noonu

Shaviyani

Faafu

Dhaalu

Thaa

Lhaviyani

Kaafu

Vaavu

Gaafu Dhaalu

Capacity Development Program

Programs

E-Centre Project

Other Projects

Every year, customized and scheduled trainings are conducted for selected atolls so as to develop and transform the civil service official located in atolls.

In collaboration with National Centre for Information Technology the main aim of this project is Empowering Rural Communities: Reaching the Unreached, through utilization of the community e-centres and carrying out training programs in the atolls.


For more info

3309978

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImv

MAJOR PROGRAMS

Civil servants are daily exposed to new situations and circumstances and managing such situations require new knowledge and innovative approaches. Civil Service Training Institute offers long-term training programs for in-service staff to bridge the gap between the newly trained and the long-serving employees, to pace with the new technologies and to retain and develop existing talent. These programs also provide the staff with an opportunity to study further and achieve more advanced qualifications. In this regard, CSTI currently offers Certificate level 3 courses in Accounting and Financial Administration, Information Communications Technology, Office Administration and Project Management. A diploma level course in Public Administration and Management is also offered to the executive staff of Civil Service who do not hold a Diploma or above in a management field.



DIPLOMA IN PUBLIC ADMINISTRATION & MANAGEMENT

The field of Public Administration needs competent practitioners who have the knowledge and skills needed to improve quality standards, increase productivity levels and address performance requirements. CSTI in collaboration with Management Development Institute of Singapore (MDIS) offers Diploma in Public Administration and Management program at CSTI. This program will provide you with the range of managerial and administrative skills that will allow you to grow in the public sector.

» Public Policy Formation » Role of Civil Service » General Management &

Leadership » Conflict Mediation, Negotia-

tion and Resolution » Public Sector Financial man-

agement and control and the measuring results

» Media/Presentation Skills » Entrepreneurship » Managing Reform and

Change

DESCRIPTION CONTENT

01

DURATION

DESIGNED FOR

1 year

Level 3 & 4

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CERTIFICATE III IN OFFICE ADMINISTRATION

This course aims to offer participants hands-on experience and an integrated set of concepts and tools for administrative staff. This course also aims to enable participants to develop modern effective administrative skills to enhance growth of their organization. The content covers, the importance of professional presence in the job, how to self-manage to become more productive and efficient, ways to improve communication skills, including listening, questioning, and being more assertive. The course also increases the participants’ effectiveness in recognizing and managing conflict, and dealing with difficult people.

» Introduction, Fundamentals of Administration and General Office Procedures

» English Language Proficiency for Administrative Officers

» Office Dhivehi » Computer proficiency » Customer Service,

Telephone Skills and Communication Strategies

» Individual Excellence; Secrets of Career Success

DESCRIPTION CONTENT

02

DURATION

DESIGNED FOR

3 months

Level 2

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CERTIFICATE III IN PROJECT MANAGEMENT

This course provides a foundation in Project Management and is designed for Project Managers, aspiring Project Managers, Managers, Systems Analysts and Line staff who want to better understand the management of projects. Project Management skills prepare the student for taking up a career in the profession of Project Management.This course teaches the basic skills needed to put together a good project plan, and how to help make sure you can follow it. This course also covers the tasks project managers perform during project execution/control and closeout.

» Introduction to project management

» Project management methods

» Project planning and project control

» Tools and techniques » Project management

reports » Project estimating

techniques » Managing project change » Global project management

DESCRIPTION CONTENT

03

DURATION

DESIGNED FOR

15 weeks

Level 2 & 3

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CERTIFICATE III IN ACCOUNTING AND FINANCIAL ADMINISTRATION

Certificate III in Accounting and Financial Administration is a course offered by the Department for Economic Analysis and Financial Management at Civil Service Training Institute. This course is designed to enhance the basic accountancy skills and managing the administrative works for the staffs working in different ministries offices and councils at atolls.This course is designed to enhance the staffs working in accounting technical department and will provide the opportunity to form the professional as well as personal development to know the understanding of applying these techniques and knowhow at office. This program also is a guide to provide the vital skills to speed their work in the department.

» Internal auditing (general) » Financial management » Preparing financial

statement » Leadership skills » Microsoft office system » މާލިއްޔަތު ޤަވާއިދު

» ލާމަރުކަޒީ އިދާރާތަކުގެ ބަޖެޓްކުރުން

DESCRIPTION CONTENT

04

DURATION

DESIGNED FOR

15 weeks

Level 2 & 3

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CERTIFICATE III IN ICT FOR OFFICE ADMINISTRATION

Computer Skills is referred to the modern digital technology communication tools to create, manage and evaluate information in order to function in a knowledge society. Gaining the communicative skills of this digital technology tool allows the measurement of various aspects of literacy from the skills used in everyday life such as processing documents, record keeping and filling in an online form to the transformative benefits of ICT competencies. The ICT modules included in this program provide a vendor-neutral language that is ready to use in tendering documents. This program is also a way to reduce the risk of project failure by building expertise about ICT deployments into a set of predefined tasks. This Certificate 3 level course is designed to equip civil servants with to solve work related prob-lems in a systematic manner, thereby improving basic comput-er knowledge applicable to office environment in order service de-livery. Upon successful comple-tion of the course, participants will acquire adequate knowledge and skills necessary to effective-ly perform IT related work.

» Understanding personal computers

» Installing, configuring and optimizing Operating Systems

» Networking Basics » Introduction to Windows 7 » Microsoft Office System

2010 Word » Microsoft Office System,

2010 Excel » Microsoft Office System

2010 Power point/outlook/OneNote

» Introduction to E-government – Application Software

DESCRIPTION CONTENT

05

DURATION

DESIGNED FOR

15 weeks

Level 2 & 3

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ENGLISH LANGUAGE FOR EXECUTIVES

CSTI conducts a special English language training based on FCE – First Certificate in English for interested participants who want to enhance English Language skills, which is essential to possess as a prerequisite to join other training programs conducted in English medium at CSTI. The course is scheduled for six months and CSTI offers only the content delivery of the course. FCE is one of the examinations available at University of Cambridge ESOL Examinations in England. A pass in the FCE Examination indicates one’s adequacy in English Language, and its successful completion means that one can to interact socially efficient.

» Communicating effectively face-to-face

» Expressing opinions and presenting arguments

» Following the news » Writing clear, detailed

English, expressing opinions » Explaining the different

points of view » Writing letters, reports,

stories » Writing other text types

DESCRIPTION CONTENT

06

DURATION

DESIGNED FOR

6 months

Level 2 & 3

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MALDIVES CIVIL SERVICE SENIOR EXECUTIVES PROGRAM (MCSSEP)

Maldives Civil Service Senior Executive Program (MCSSEP) is a compulsory training program for those who are joining top most civil service jobs in the ministries or institution. In that regard, this program is particularly designed for Permanent Secretaries (PS) and Secretary Generals (SG).MCSSEP is 66 hours of intensive training program designed to help civil service senior executives advance their leadership skills and build their capacity to lead successful change in their organizations.

» Rules and regulations of Maldives Civil Service

» Maldives Financial Act » Essentials of leadership » Executing strategy for

Results » Strategic human resource

management » Advanced emotional

intelligence

DESCRIPTION CONTENT

07

DURATION

DESIGNED FOR

66 hours

Level 4

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ECONOMIC ANALYSIS & FINANCIAL MANAGEMENT DEPARTMENT

Economic analysis and financial management focuses on planning, organizing, controlling and monitoring financial and economic resources in order to achieve organizational objectives. Thus, Economic Analysis and Financial Management Department aspires to provide the essential financial knowledge and understanding required by staff working in accounting and finance departments. The trainings mainly revolve around core economic and financial concepts such as budgeting, capital planning, auditing and entrepreneurship

For more info

3309978

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImv



» Quantifying procurement objectives for the tender process

» Predict possible future risks or conflicts

» Ensure robust governance throughout the tender process

» Combatting potential probity issues while guaranteeing a high response rate

» Constructing a bid and tender evaluation process that ensures the selection of the best and most salient offer for the good of the organization

» Establishing best practices in public procurement

» The entrepreneur » Creating an engineering

entrepreneurial vision and mission

» Creating entrepreneurship strategies

» Entrepreneurial intentions and corporate entrepreneurship

» Assessment and evaluation of entrepreneurial opportunities

» Preparing strategic and business plans

» Financial preparation and seeking business funding for new ventures

» Managing entrepreneurial

» Evaluation pf procurement performance and matrices

» Procurement preferences » Other challenges that policy

makers and professional are concerned with

» Building bridges among various stakeholders

growth » The dimensions of business

growth » Leadership, power

and motivation in the entrepreneurial venture

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

20 hours

BEPEF 15

ENTEF20

BID EVALUATION AND PROCUREMENT

ENTREPRENEURSHIP

01

02

Level 3 & 4

Level 3 & 4info

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» Basic principles and fundamentals for good financial management

» Overview of resource management and budgets

» Budgetary process » Capital planning » Role of the central bank

» The purpose of an audit. » The regulatory framework of

auditing » The structure of the accounting

and auditing profession. » Aims of planning and the

overall audit plan. » Accounting systems and

internal controls » Audit evidence and

documentation

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

20 hours

20 hours

FIMEF20

INAEF20

FINANCIAL MANAGEMENT

INTERNAL AUDITING

03

04

Level 2 & 3

Level 2 & 3

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» Introduction » Structure of the standard » Scope of the requirements » Presentation and disclosure

requirements » General considerations » Consolidated financial

statements » Foreign currency » Transitional provisions » Presentation of budget

information in financial statements

» Recipients of external assistance

» Encouraged additional disclosures

» Basic principles and fundamentals for good financial management

» Overview of fiscal policy and planning

» Overview of resource management and budgets

» Budgetary process » Capital planning » Cash management policy and

control » Role of the central bank » Risk management » The role of audit

» Challenges and current development in the public sector financial management

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

20 hours

20 hours

PFSEF 20

PFMEF20

PREPARING FINANCIAL STATEMENT (IN ACCORDANCE WITH IPSAS CASH BASIS)

PUBLIC SECTOR FINANCIAL MANAGEMENT AND CONTROL AND MEASURING RESULTS

05

06

Level 2 & 3

Level 3 & 4

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» Defining stock management » Stock identification and

classification » Stock receiving and inspection

of stock issues » Stock records, accounting and

reporting » Stock taking and stock control » Defining records and data

management » Alphabetic indexing rules » Electronic file management » Alphabetic records

management, equipment and procedures

» Storing, retrieving and transferring records

» Subject, numeric and geographic records

management » Electronic and image records » Records and information

management

CONTENT

DURATION

TRAINING CODE

DESIGNED FOR

15 hours

SRDEF 15

STOCK, RECORD AND DATA MANAGEMENT07

Level 3 & 4

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މާލިއްޔަތު ޤަވާޢިދު

ލާމަރުކަޒީ އިދާރާތަކުގެ ބަޖެޓްކުރުން

ފައިސާއާއި އާއްމް އުސޫލްތަކާއި

ޤަވާއިދުތައް އަދި އެހެނިހެން ޤާނޫނުތައް

ތަކެއްޗާއި ހިދުމަތް ހޯދުނެގޮތުގެ އުސޫލް

ލިބޭފައިސާއާއި ބެހޭ ގަވާއިދުތަކާއި

ހިސާބުތައް ބަލަހައްޓާނެގޮތް

އިތުރުގަޑިއާއި އެލަވަންސްތަކާއި އެހެނިހެން

އިނާޔަތްތައް

ޕްރޮކިއުމެންޓް ގަވާއިދު

ސްޓޮކު ބެލެހެއްޓުން

ބަޖެޓު ކޮންޓްރޯލް ކުރުން

އެކިއެކި މަސައްކަތުގެ އަންދާސި ހިސާބު

ހޯދުމާއި މަސައްކަތް ހަވާލުކުރުމާ

އަގުއަދާކުރާނެގޮތް

ބަޖެޓާބެހޭ ހިސާބުތައް ލިޔެ ބެލެހެއްޓުން

ލާމަރުކަޒީ ނިޒާމުގެ ތަޢާރަފު

އިދާރީ ދާއިރާގެ ތަރައްޤީގެ ޕްލޭން

އެކަށައެޅުން

އިދާރީ ދާއިރާގެ ފައިނޭންޝަލް ޕްލޭން

ތައްޔާރުކުރުން

އިދާރީ ދާއިރާގެ ލަފާކުރާ ބަޖެޓް ހެދުން

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.7

.8

.1

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ހިމޭެނ ބައިތްައ


08

09

މްުއަދތު

މްުއަދތު

ޓެްރއިންިނގ ކޯޑް


ާޓގެޓް ގޫްރޕް


20

10

3،2

3،2

ލެވެލް

ލެވެލް

MAGEF20

LIBEF10

ގަޑިއިރު

ގަޑިއިރު

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GOOD GOVERNANCE DEPARTMENT

The practice of good governance is thought to be efficient, inclusive and responsive towards the entire community. Through the trainings conducted by Good Governance Department, CSTI aims to train, develop and transform civil servants of Maldives into accountable and productive personnel. The trainings mainly address concepts such as regulatory reform, public sector skills and essential competencies for job roles such as knowledge of Civil Service Regulation and Role of Civil Service. Additionally, trainings on Viuga 2.0, an upgraded version of the software used for HR related tasks in civil service offices will also be conducted by this department.

For more info

3309978

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImv



» Reforms, changes and trends » Rethinking public service

delivery and government privatization

» Managing change of strategic nature

» Managing change in public service organization

» Managing innovation in public service organization

» Reforming the public sector » Dynamics of change,

leadership and resources » Change process, drivers and

change models » Developments in managing

» Conceptual clarity: Socialisation and gender

» Situation of women and girls in Maldives

» Common understanding of concepts of gender, practical needs/strategic interests, equity and equality, empowerment, social inclusion

» Human rights instruments » Human rights based approach

to programming » Domestic violence act,

increasing conservatism and its impact on the human rights of women.

change » Implementing change and

resistance to change

» Mainstreaming gender equality, women’s rights

» Gender sensitive monitoring and reporting

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

20 hours

08 hours

MRCGG 20

GEWGG 08

MANAGING REFORM AND CHANGE

GENDER EQUALITY AND HUMAN RIGHTS FOR WOMEN IN MALDIVES

01

02

Level 3 & 4

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» Articulate vision and thinking strategically

» Concepts and practices in strategic management

» Globalisation and urban policies

» Policy analysis and implementation

» Understanding public policy and practice of bureaucracy

» Weber’s theory of bureaucracy » Understanding and executing

the triangular relationship in public administration

» Differences between public administration and public

» Public administration organisation – its structure and process

» Public service characteristics and capacity management

» Public sector as the building blocks of government

» Political-legal environment of administration

» Administrative responsibility and ethics, governance and meritocracy in public sector

» Managing network relations, and inter-departmental, inter-governmental, and international relations

management » New public management and

new public service » Policy management,

governance and accountability in public management

» Management of resources: water land, energy, transportation and manpower

» Management of education and healthcare

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

15 hours

PPFGG 15

RSCGG 15

PUBLIC POLICY FORMATION

ROLE OF CIVIL SERVICE

03

04

Level 3 & 4

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» Introduction to Viuga 2.0 » Application log-in » Home page and navigation » Organizational structure » Recruitment-application

processing, employee selection, direct recruitment

» Termination » Practical exercises, case

scenarios, discussions

CONTENT

DURATION

TRAINING CODE

DESIGNED FOR

05 hours

VITGG 05

VIUGA 2.0 TRAINING 05

Level 2, 3 & 4

ސިވިލް ސަރވިސްގެ ޤަވާއިދަށް އަހުލުވެރިކުރުވުނ06ް

ސުލޫކީ މިންގަޑު

މުސާރަ، އިތުރުގަޑިއާއި އެލަވަންސްތަކާއި

އެހެނިހެން އިނާޔަތްތައް

ވަޒީފާ ދިނުމާއި ވަޒީފާ ބަދަލުކުރުމާއި

ވަޒީފާގެ ކުރިއެރުން ދިނުން އަދި

ވަޒީފާއިން ވަކިކުރުން

ސިވިލް ސަރވިސްގެ މަސައްކަތު ގަޑި

ހެދުންބަހައްޓަންވީ ގޮތް

ބަންދު ދުވަސްތަކާއި މުވައްޒަފުންނަށް ދެވޭ

ޗުއްޓީ

މުވައްޒަފުންގެ ޒާތީ މަޢުލޫމާތު ހާމަކުރުން

މަސައްކަތުގެ އަޚުލާޤުބަހައްޓަންޖެހޭ

މިންގަޑުތަކާއި އިސްލާހީ ފިޔަވަޅު

މުވައްޒަފުންނަށް ގޯނާކުރުން

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.7

.8

.9


މްުއަދތު



09

5،4،3،2،1

ގަޑިއިރު

ލެވެލް

CGAGG09

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ސްކޫލް ކުދިން ސިވިލް ސަރވިސްއަށް އަހުލުވެރިކުރުވުނ07ް

ސިވިލް ސަރވިސްގެ ތާރީޚް

ސިވިލް ސަރވިސް ކޮމިޝަން އުފެދިގެން

އައިގޮތް

ސިވިލް ސަރވިސްއާއި ސިވިލް ސަރވިސް

ކޮމިޝަންގެ ޒިންމާތަކާއި

މަސްއޫލިއްޔަތުތައް

ސިވިލް ސަރވިސް އިދާރާތައް އަދި

މުވައްޒަފުންގެ ތަފްސީލް

ސިވިލް ސަރވިސްގެ ތަރައްޤީއަށް ކުރެވޭ

މަސައްކަތް

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މްުއަދތު



02

ގްރޭޑް 10 ގެ ދަރިވަރުން

ގަޑިއިރު

SCAGG02

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HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT DEPARTMENT

Human Resource Management is the umbrella under which all the other HR activities are organized and implemented in an organization. Hence through the various trainings Human Resource Management and Development Department of CSTI develops and conducts, it is ensured that those who handle the HRM resources and responsibilities in the organisations are provided with the most recent information and techniques used in the field, in addition to equipping them with the tips and refreshers in being the most efficient and effective personnel, via whom the organization and the rest of the employees can benefit from.

For more info

3309978

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImv



» Your team’s aspirations » Systematic planning » Giving a speech » Crisis management » Managing people » Delegation skills

» Choosing the project team » Building a winning team » Nine easy ways to reward your

team » Developing a communication

plan » Communicating with sponsors

and executives » Dealing with problem team

members

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

09 hours

09 hours

ALSHR 09

APMHR09

ADVANCED LEADERSHIP SKILLS

ADVANCED PROJECT MANAGEMENT

01

02

Level 3 & 4

Level 2 & 3

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» Defining change » The change cycle » Human reaction to change » The pace of change » The pyramid response to

change » A four room apartment » Dealing with resistance » Adapting to change » Strategies for dealing with

change » Managing anger and stress

» What is coaching » Interpersonal communication

skills » Self-disclosure » Critical coaching skills » More on communication » Learning styles and principles » Benefits/consequences » Skills involved in coaching » The coaching model » Feedback » Coaching problems

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

09 hours

08 hours

CHMHR 09

CLSHR 08

CHANGE MANAGEMENT 03

04

Level 3 & 4

Level 3 & 4

COACHING - A LEADERSHIP SKILL

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» Anatomy of a conflict » Handling conflicts » Manage your emotions » Conflict resolver » Negotiation » Organisational conflict

» Introduction to conflict » Conflict resolution and

stimulation methods » Competitive and cooperative

conflict approaches » Workplace conflict and conflict

assessment » Anger, apology, forgiveness and

reconciliation » Seeking mediation and

arbitration » Types of negotiation » Conflict, power and politics » Conflict and society

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

06 hours

50 hours

COMHR 06

CMNHR 50

CONFLICT MANAGEMENT

CONFLICT MEDIATION, NEGOTIATION AND RESOLUTION

05

06

Level 2, 3 & 4

Level 3 & 4

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» Definition and types of conflict » Spontaneous and reflective

action » Johari windows » Stages of conflict » Conflict resolution style

questionnaire » The role of communication in

conflict resolution » Seven steps to ironing things

out » The conflict/opportunity test » Conflict and its resolution » Facilitating conflict » Setting norms » Making an intervention

» What is coaching » The GROW model » The GROW model: the coaching

circles’ exercise » How to ask questions » How to motivate » Feedback and assessments

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

10 hours

CORHR 15

COSHR 10

CONFLICT RESOLUTION 07

08

Level 2 & 3

Level 2 & 3

COACHING SKILLS

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» Overall interview strategy » Preparing for an interview » Interview style » Interview structure » Asking questions » Interview techniques » Handling interviews

» The fundamentals of customer service principles

» Getting information » Communication strategies » Confronting difficult people » Managing difficult situations

assertively » Reaching solutions

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

06 hours

15 hours

COIHR 06

CUSHR 15

CONDUCTING INTERVIEWS

CUSTOMER SERVICE

09

10

Level 3

Level 2, 3 & 4

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» Need of leadership qualities for a supervisor

» Identify characteristics of an effective leader

» Identify one’s personal leadership style

» Adapt approach to fit the situation or person

» Need of motivation in an organization and application of motivation theories

» Enhancing team performance » Conducting effective meetings » Preparing agenda notes

» Define interpersonal relationships

» How to develop interpersonal relationships

» Ways of developing interpersonal relationships

» Building and strengthening teams

» Developing and improving communication skills

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

15 hours

ELSHR 15

EMRHR 15

EFFECTIVE LEADERSHIP FOR SUPERVISORS

11

12

Level 3 & 4

Level 3 & 4

EMPLOYEE RELATIONSHIPS

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» Managing events » What is an event for? » Planning and budgeting » Timing and risk management » Venue » Strategic planning » Promoting the event

» Managing internal functions of management

» Decision making process » Management of performance

and measuring results » Human resource management

strategies, systems and processes

» Concepts and practice of leadership

» Leading a complex organization, versus a public organization, and growing leadership talent

» Nature of groups, teams, networks and their

management » Empowerment of groups and

individuals, management staff » Organization culture in the

public organization

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

50 hours

EVMHR 15

GMLHR 50

EVENT MANAGEMENT

GENERAL MANAGEMENT AND LEADERSHIP

13

14

Level 2, 3 & 4

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» Define Human Resources Development (HRD)

» Need and importance of HRD in organization.

» The role of HRD in organization context.

» Process of conducting a TNA » Preparing training plan » Preparing design brief for a

given organization » Evaluate HRD activities in an

organization » Identifying the training costs

» Knowledge you must have before and interview

» Contribution of the panelist to the selection effort

» Toolkit / scoring matrix » Selection techniques » Who is the right employee? » Benchmarks for performance » Selection test areas for

discussion » The purpose and nature of an

effective interview panel

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

25 hours

09 hours

HRDHR 25

IPTHR 09

HUMAN RESOURCES DEVELOPMENT FOR SUPERVISORS

15

16

Level 3 & 4

Level 3, 4

INTERVIEW PANELIST TRAINING

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» Introduction - nature and scope of leadership

» Leadership characteristics and qualities

» Private victory » Public victory » What’s new about leadership » Leading the organization

» Performance review system » Set objectives and monitor

performance » Appraisal meeting » Ranks and rewards » How to motivate and

encourage » How to give feedback? » Know yourself, know others

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

06 hours

LSEHR 15

PEMHR 06

LEADERSHIP SKILLS FOR EXECUTIVES

PERFORMANCE MANAGEMENT

17

18

Level 3 & 4

Level 3 & 4

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» What is a Project? » Project Life Cycle » Mind Maps and Gantt Charts » Work Breakdown Structure » Critical Path Analysis » Communication Plan » Risk Management » Documentation and Handling

Issues » Closing Projects

» Knowledge and skills related to job responsibilities, CS regulation, performance appraisal, job description.

» Soft skills such as stress and anger management, time management and conflict management

» Knowledge and skills related to House Keeping Skills in Office Environment

» Knowledge and skills related to Food Preparation and Serving in Office Environment

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

15 hours

PMSHR 15

PDSSHR15

20

19

Level 2 & 3

Level 1

PROJECT MANAGEMENT SKILLS

PROFESSIONAL DEVELOPMENT FOR SUPPORT STAFF

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» Service Excellence » Managing Change » Goal Setting (Working towards

setting institutional goals) » Chinese Approach to

Public Administration and Management

» Attributes and Attitudes of Leadership

» Performance Management » Supervisory Skills » Investing on Human Capital

Development

» Nature, purpose and scope of supervisory skills

» Purpose of understanding the need for supervisory skills

» The nature of supervision » Differences between a

supervisor and other employees.

» Responsibilities of a supervisor and other levels in the hierarchical structure of the organization.

» How to master the new role being assigned as a supervisor.

» Providing direction and support to achieve the targeted goals

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

15 hours

SEPHR 15

SUSHR15

SENIOR EXECUTIVE PROGRAM

SUPERVISORY SKILLS

21

22

Level 3 & 4

Level 3 & 4

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» Types of teams » The team player survey » Organizations today » The stages of team

development » Communication skills » Shared leadership » De Bono’s thinking hats » Managing team conflict

CONTENT

DURATION

TRAINING CODE

DESIGNED FOR

06 hours

TEBHR 06

TEAM BUILDING 23

Level 2 & 3

» What is Ethics? What is Workplace Ethic

» Why Workplace Ethics for Supervisors matters

» Workplace ethical values and common ethical problems

» How to address workplace ethical problems

» Principles for effective ethical decisions for supervisors

» Building ethical workplace culture

» What is progressive discipline?

» The steps of progressive discipline

» Exploring unethical workplace scenarios and preparing role-plays with effective Solutions

CONTENT

DURATION

TRAINING CODE

DESIGNED FOR

15 hours

WESHR 15

WORKPLACE ETHICS FOR SUPERVISORS24

Level 3 & 4

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ވަޒީފާގެ މަސްއޫލިއްޔަތު ދެނެގަތުނ25ް

ވަޒީފާގެ މަސްއޫލިއްޔަތު ދެނެގަތުން

މަޤާމުގެ މަސްޢޫލިއްޔަތު

އޮޅުންފިލުވައިދިނުން

ކޯޑް އޮފް ކޮންޑަކްޓް

އެލަވަންސްތަކާއި އެހެނިހެން ޢިނާޔަތްތައް

ޗުއްޓީ

މަސައްކަތު ފެންވަރު ބަލާ ފޯމް

.1

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.4

.5

.6


މްުއަދތު



06

1

ގަޑިއިރު

ލެވެލް

VMDGG06

މަސައްކަތު ފެންވަރުބެލުނ26ް

މަސައްކަތުގެ ފެނަވަރުބެލުން

ނޑު ކުރިއަށްދާގޮތާއި، ކުރިމަތިވާ މައިގަ

ދަތިތައް

މަސައްކަތުގެ ފެންވަރު ބެލުމަކީ

ކޮބައިކަމާއި، އޭގެ ބޭނުން

ސިވިލް ސަރވިސްގައި ބޭނުންކުރެވޭ

މަސައްކަތު ފެންވަރުބެލުމުގެ ނިޒާމު

މަސައްކަތުގެ ފެންވަރު ބެލުމުގެ

ގެނެވިފައިވާ ބަދަލުތައް

މަސްކަތުގެ ފެނަވަރު ބެލުމުގެ އުޞޫލު

))އެސްއޯޕީ

މަސައްކަތުގެ ފެންވަރުބެލުމުގެ މަސައްކަތް

ކުރެވެނީ ކަޑައެޅިފައިވާ މިންވަރަށްތޯ ބެލުން

))ވެލިޑޭޝަން

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މްުއަދތު



06

3،2

ގަޑިއިރު

ލެވެލް

MAFHR06

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INFORMATION TECHNOLOGY & INNOVATION DEPARTMENT

Technology infrastructure is essential to the delivery of government services. Today, technology such as the various devices, connectivity, servers, and software, is essential to government operation. Like the transformed world around us, our Civil Service must meet the changing expectations by delivering great services through digital channels.

The aim of the trainings provided by ICT and Innovation department at CSTI is to engage, empower, and improve life for the public and the staff. Our department focuses on training staff to deliver great outcomes for citizens. We aim to improve government service delivery through efficient use of information and communications technology services. With further developments in e-leaning, we aim to grow and establish virtual trainings to enable the maximum knowledge transfer across the Maldives.

For more info

3307304

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImv



» Writing minutes of meeting in English and Dhivehi

» Creating, formatting, saving, and printing documents, including files and webpages.

» Troubleshooting application related issues and problems.

» Creating a simple database and retrieving information.

» Using print functions, features and tools effectively

» Introduction to graphic designing

» Introduction to typography » Introduction to colour » Planning your project » The difference between raster

and vector images » The main uses of CorelDraw,

Photoshop, Illustrator, and InDesign.

» The CorelDraw workspace » The Photoshop workspace » The Illustrator workspace » The InDesign workplace

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

25 hours

COPIT 15

GDBIT 25

COMPUTER PROFICIENCY

GRAPHICS DESIGNING BASICS

01

02

Level 2 & 3

Level 2, 3 & 4

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» Install, upgrade or configure windows OS systems.

» Locate missing drivers and install them.

» Find security issues and solve them.

» Carry out troubleshooting functions to identify related problems.

» Booting and shutting down a computer

» Understanding windows desktop and creating shortcuts and navigating the windows environment

» Utilizing windows explorer and internet explorer

» Utilizing mails, news, appointments and mobile features

» Creating movies and DVD videos, and learning windows media, format and burn CD and

DVD » Windows tools, accessing help

and support » Keeping the system healthy

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

20 hours

20 hours

IOSIT 20

INWIT 20

INSTALLING, CONFIGURING AND OPTIMIZING OPERATING SYSTEM

INTRODUCTION TO WINDOWS

03

04

Level 2 & 3

Level 2 & 3

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» Working in and with an excel workbook

» Accessing and using excel templates

» Entering and editing data in a worksheet

» Using data types » Saving the workbook » Inserting, deleting and

formatting cells » Working with rows and

columns » Working with multiple

worksheets » Finding, sorting and filtering

data » Building formulas » Data functions and data

» Document creation » Saving, printing and closing a

document » Editing and formatting text » Creating bulleted and

numbered lists » Setting and modifying tabs » Formatting documents » Margins and page setup » Creating, formatting and

modifying tables » Inserting and formatting

pictures, shapes and clip art, graphics and charts

» Working in Dhivehi language

validation » Pivot tables and charts » Excel solver macros » Security and privacy features » Importing data, formatting and

modifying charts » Working in Dhivehi language

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

20 hours

20 hours

MSEIT 20

MSWIT 20

MICROSOFT OFFICE EXCEL

MICROSOFT OFFICE WORD

05

06

Level 2 & 3

Level 2 & 3

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» Creating a New Presentation and Working with an Existing Presentation

» Working with Different Themes and Layouts

» Delivering a Presentation » Outlook account configuration » Creating, Sending and

Responding to E-mail Messages

» Formatting and Personalizing Messages

» Working with Attachments » Exploring the OneNote User

Interface. » Archiving data

» Networking fundamentals » Networking media » Cable testing, cabling LAN and

WAN » Ethernet fundamentals,

Ethernet switching » TCP/IP protocol suite and IP

addressing » Installing and configuring and

troubleshooting wired network wireless network

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

20 hours

20 hours

MSPIT 20

NEBIT 20

MICROSOFT OFFICE, MS POWERPOINT, OUTLOOK AND ONENOTE

NETWORKING BASICS

07

08

Level 2 & 3

Level 2 & 3

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» Terminology » A short history of computing » Software evolution » Memory » Hardware components » The function of the CPU » Input and output devices » Storage devices and options » Overview of operating systems » The internet and online services

CONTENT

DURATION

TRAINING CODE

DESIGNED FOR

20 hours

UPCIT 20

UNDERSTANDING THE PERSONAL COMPUTERS

09

Level 2 & 3

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LANGUAGE AND COMMUNICATION DEPARTMENT

For more info

Language and Communication Department of Civil Service Training Institute offers training programs featuring interesting trainings planned to cater to civil service officers who are interested in developing their English and Dhivehi Language skills. The trainees would receive opportunities to instill language skills in a wide range of areas, including, communication, presentation and other skills relevant to the two languages used in the work place.

3307354

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImv



» Analysing stories to improve your communication with others

» Handling intentions to get the best results

» Best way to share your intentions with others

» What to do when things go wrong

» Avoiding blaming others » Using a simple formula in

conversations to easily share your feelings with others

» Taking advantage of the “4-steps conversation technique” to significantly improve the quality of your conversations

» Dealing with people effectively » To communicate key messages

of a text correctly » To raise awareness and

understanding among the people working in an organization;

» Communication to overcome conflicts and find solutions in order to maintain a healthy atmosphere in the working environment.

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

15 hours

ACSLC 15

COSLC 15

ADVANCED COMMUNICATION SKILLS

COMMUNICATION STRATEGIES

01

02

Level 2 , 3 & 4

Level 2, 3 & 4

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» Avoiding getting stuck in circular arguments and feel they should not give in to others

» Breaking break this cycle and improve your communication skills


» Communication skills to convey the right message to the right person, helps people who work in an organization

» To build trust, respect, foster learning and accomplish goals.

» To understand the importance of effective communication when dealing with people of all walks of life.

» Types of communication

» Why we write » Word agreement » Sentence types and paragraphs » Practical language » Inclusive language » How to become a good writer » The rules of writing » Sentence construction » Punctuation » Introduction to writing memos

and the role of a minute taker » Introduction to writing minutes

» Introduction to writing letters » Introduction to reports writing » Email etiquette and top writing

challenges

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

09 hours

20 hours

EFCLC 09

BEWLC 20

EFFECTIVE COMMUNICATION SKILLS

ENGLISH FOR WORKPLACE 1

03

04

Level 2, 3 & 4

Level 2, 3 & 4

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» Strategy & attitude » Understanding the mind of an

interviewer » At the interview » Art of conversation: tactics » Art of conversation: strategies » Questions, questions,

questions… » Closing the interview

» Introduction to media literacy approach

» Personal strategy for increasing media literacy

» Industry perspective on audience

» Proactive perspective on media effects

» Introduction to social media » Social media marketing » Listening and communication

skills » Informing and persuading with

professional excellence » Designing a speech with

professional excellence

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

09 hours

20 hours

INSLC 09

MSSLC20

INTERVIEW SKILLS

MEDIA AND SPEECH SKILLS

05

06

Level 3 & 4

Level 3 & 4

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» Importance to presentation skills.

» The role of effective communication in effective presentation skills

» How presentation skills facilitate learning in general

» Various delivery methods for presentation

» How to interact with different types of participants in the target audience.

» The importance of voice modulation as a means of communication

» How to maximise presentation skills

» The role played by body » Language in enhancing

presentation skills

» How nervousness can be a positive factor to maximize presentation skills

» A negative factor to minimize effective communication

» Solutions for nervousness » Importance of feedback to gain

proficiency in presentation skills

CONTENT

DURATION

TRAINING CODE

DESIGNED FOR

15 hours

PRSLC15

PRESENTATION SKILLS07

Level 2, 3 & 4

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» Report writing strategy » Persuading readers » Collecting and organising

content » Styling and presentation » Increasing the impact through

language » Using clear English » High impact summaries » Writing titles that grab attention » Selling your ideas

CONTENT

DURATION

TRAINING CODE

DESIGNED FOR

15 hours

REWLC15

REPORT WRITING IN ENGLISH 08

Level 2, 3 & 4

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09

10

އޮފީސް ދިވެހި 1

ހުރުން، އިނުން، އޮތުން )ބެހެއްޓުން،

)ބޭންދުން، ބޭއްވުން

ކުށްބަހާއި ކުށް އިބާރާތް ދެނެގަނެ

ރަގަޅުކުރާނެ ގޮތް

އަކުރު )ބަދަލުވާ އަކުރު، ގުޅުވަ އަކުރު،

)..ގުޅުން ދޭހަކޮށްދޭ އަކުރު

ތިކިޖެހި ތާނަ

ސުކުން ކުރުން

ދިވެހި ބަހުގެ ދަރަޖަތައް

ލަފުޒުގެ ފަހަތަށް އަކުރު ގުޅާއިރު

ލަފުޒަށާއި އަކުރަށް އަންނަ ބަދަލު

ލަފުޒު ވަކިކޮށް ލިޔުމުގެ ގަވާއިދު

ލަފުޒު ދިވެހި ކުރުމާއި ދިވެހިން ލިޔާނެ

ގޮތް

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މްުއަދތު



15

4،3،2

ގަޑިއިރު

ލެވެލް

އޮފީސް ދިވެހި 2

ސިޓީ / ސިޓީ ނޯޓް ލިޔުން

އިއުލާން ލިޔުން

މެމޯ ލިޔުން

ދެންނެވުން / އެންގެވުން

ސަރކިއުލަރ ލިޔުން

ޔައުމިއްޔާ ލިޔުން

ރިޕޯޓް ލިޔުން

ޚަބަރު ލިޔުން

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މްުއަދތު



15

4،3،2

ގަޑިއިރު

ލެވެލް

BODLC15

AODLC15

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PERSONAL DEVELOPMENT DEPARTMENT

For more info

Developing an effective employee training program is vital to the long-term success of any organization. Professional Development Departmen at CSTI aims to improve quality of employees and their personal development through training and education. Our trainings enable staff to develop themselves to be more confident, goal and service oriented. We also focus on developing staff motivation, morale and productivity. A special attention is also given to teaching employees to solve problems and issues related to work which eventually make the place and the employees more conscious, responsive and prepared.

3307321

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImv



» Social-intelligence and social awareness

» Attention » Empathy » Verbal and non-verbal synching » Influence » Concern

» Eliminate unnecessary stuff » Handling meetings » Managing your habits » Automate everything » Advanced GTD » Managing e-mails

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

08 hours

15 hours

AEIPD 08

ATMPD 15

ADVANCED EMOTIONAL INTELLIGENCE – INTERPERSONAL SKILLS

ADVANCED TIME MANAGEMENT

01

02

Level 4

Level 2, 3 & 4

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» Managing your anger » The anger process » How does anger affect thinking » Managing anger » Communicating better » Behaviour types » Taking control

» Self-awareness » Self- management » Self-motivation » Empathy » Social-awareness » Relationship management

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

08 hours

ANMPD 15

EMIPD 08

ANGER MANAGEMENT: UNDERSTANDING ANGER

EMOTIONAL INTELLIGENCE

03

04

Level 2, 3 & 4

Level 3 & 4

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» Inter personal skills » Skills for building self-

awareness » Values analysis clarification

skills » Decision making » Time management » Copying and stress » Management

» Manage relationships » Body language » Effective Meetings with Clients » Questioning methods » Negotiation

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

08 hours

LISPD 15

MESPD 08

LIFE SKILLS

MEETING SKILLS

05

06

Level 1, 2 & 3

Level 2, 3 & 4

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» What motivation is » Inter-relationship between

supervising and motivation » Theories of Motivation » The carrot, the whip and the

plant » Identifying your fear and desire » Importance of goal setting » The role of value » Creating a motivational climate » The Expectancy Theory » Designing a motivational job » Designing a motivational

checklist

» Eight steps to mission statement

» Procrastination » Creativity » The ultimate strategy » Persuasion

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

06 hours

15 hours

MOTPD 06

MPCPD 15

MOTIVATION TRAINING

MOTIVATION, PERSUASION AND CREATIVITY

07

08

Level 2 & 3

Level 2, 3 & 4

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» How to deal with stress using a stress diary

» Thought awareness, rational and positive thinking

» How to break bad habits » Learn internal versus external

locus of control » Johari windows and Johari

Styles

» What is decision making » How to choose actions » How to analyse the impact of

your actions » How to decide in groups » What are the principles of

decision making?

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

15 hours

08 hours

PTPPD 15

PSDPD 08

POSITIVE THINKING AND POSITIVE ATTITUDE

PROBLEM-SOLVING AND DECISION MAKING

09

10

Level 2 & 3

Level 3 & 4

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» Controlling the demands » Time wasting culprits » Time and self-management » Procrastination » Simplify your communication » Simplify your email » How to stop disruptions » Simplified ways of preventing

interruptions for managers » Advance planning » Simplified ways of preventing

interruptions for all office workers who interrupt themselves

» How to monitor stress » How to avoid extreme distress » How to manage physiological

stress

CONTENT

CONTENT

DURATION

DURATION

TRAINING CODE

TRAINING CODE

DESIGNED FOR

DESIGNED FOR

08 hours

06 hours

SYTPD 08

STMPD 06

SIMPLIFY YOUR TIME

STRESS MANAGEMENT

11

12

Level 2, 3 & 4

Level 2, 3 & 4

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ވަޒީފާއަށް އަހުލުވެރިކުރުމުގެ ޕްރޮގްރާމް

އަލަށް ވަޒީފާއަށް ވަންނަ ފަރާތްތަކަށް

ކޮންމެހެން އެނގެންޖެހޭ މަޢުލޫމާތުތައް

ފޯރުކޮށްދިނުމުގެ ގޮތުން ފަރުމާކުރެވިފައިވާ

މި ޕްރޮގްރާމް މެދުވެރިކޮށް މުވައްޒަފުންނަށް

ވަޒީފާއާއި ބެހޭގޮތުންނާއި މަސައްކަތްކުރާ

މުއައްސަސާގެ އުސޫލުތަކާއި ގަވާއިދުތައް

އަދި މުޅި ސިވިލްސ ސަރވިސްގެ

ގާނޫނާއި ގަވާއިދު އަދި ގުޅުންހުރި

އެހެނިހެން ގާނުނުތަކާއި ގަވާއިދުތަކާއި

އުސުލުތަކާއި ބެހޭ ގޮތުން މައުލޫމާތު

ފޯރުކޮށްދެވޭނެއެވެ. މި ގޮތުން 3

ފިޔަވައްސަކަށް ބަހާލެވިފައިވާ މި

ޕްރޮގްރާމްގައި ސިވިލް ސަރވިސް

ޓްރެއިނިންގ އިންސްޓިޓިއުޓްގެ ދައުރަކީ 2

ވަނަ ފިޔަވަހި ކުރިއަށް ގެންދިޔުމެވެ.

ފަިޔވަހިތްައ

ފަުރތަމަ ފަިޔވަހިއަލަށް ވަޒީފާއަށްއ ގުޅޭ ފަރާތްތަކަށް

އެ މުއައްސަސާއަކުން މަރުހަބާކިޔުމާއި

ފޯރުކޮށްދޭންޖެހޭ ޚިދުމަތްތަކާއި މަޢުލޫމާތު

ފޯރުކޮށްދިނުން

ެދވަަނ ފަިޔވަހިސިވިލް ސަރވިސްގެ ގަވާއިދާއި ބެހޭ

މައުލޫމާތު ސެޝަން

މާލިއްޔަތު ގަވާއިދާއި ބެހޭ މައުލޫމާތު

ސެޝަން

އެންޓި-ކަރަޕްޝަނާއި ބެހޭ މައުލޫމާތު

ސެޝަން

އިންސާނީ ހައްގުތަކާއި ބެހޭ މައުލޫމާތު

ސެޝަން

ތްިނވަަނ ފަިޔވަހިސީ.އެސް.ޓީ.އައި އިން ފޯރުކޯށްދޭ ތަމްރީން

ސީޑީގައިވާ ކޮންމެވެސް 1 ތަމްރީން

ޕްރޮގްރާމްއަކަށް ޕްރެޒެންޓޭޝަނެއް

ތައްޔާރުކޮށް ހުށަހަޅައިދިނުން

ތާައަރފް

އެހެނިހްެނ

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ސިވިލް ސަރވިސް އަށް ވަނުމަށް ދެވޭ އިމްތިހާން

ސިވިލް ސަރވިސް އެގްޒެކެޓިވް އެގްޒާމް

މި އިމްތިހާންގެ މަގްސަދަކީ ދިވެހި ސިވިލް

ސަރވިސްގެ ވަޒީފާއަށް ވަނުމަށް އެދެ

ފަރާތްތަކަކީ މަސައްކަތުގެ މާހައުލަށް

ނޑު ހުނަރުތައް ލިބިފައިވާ، ބޭނުންވާ މައިގަ

ވަޒީފާއަށް ގާބިލް ފަރާތްތަކެއްތޯ

ދެނެގަތުމެވެ. މި އިމްތިހާން ކަރުދާސް

އެކުލެވިގެންވަނީ ޖުމްލަ 4 ބައެއްގެ

މައްޗަށެވެ.

މި އިމްތިހާނަކީ ސިވިލް ސަރވިސްގެ

މަތީފަންތީގެ މަޤާމްތަކަށް ކުރިމަތިލާ

ފަރާތްތަކަކީ ކަމަށް އެންމެ އެކަށީގެންވާ

ޤާބިލް ފަރާތްތަކެއްތޯ ކަށަވަރު ކުރުމުގެ

ގޮތުން އެގްޒެކެޓިވް މަޤާމްތަކަށް ކުރިމަތިލާ

ފަރާތްތަކަށް ދެވޭ އިމްތިހާނެކެވެ. މިގޮތުން

މި އިމްތިހާން އެކުލެވިގެންވަނީ 3

ކަރުދާހެއްގެ މައްޗަށެވެ.

ދިވެހިބަސް

މުވާޞަލާތުކުރުނ

އިދާރީ ހިންގުން

އެޕްޓިޓިއުޑް

ކަރުދާސް 1 - ޤާނޫނާއި ގަވާއިދުގެ

އެސެސްމަންޓް

ކަރުދާސް 2 - މެނޭޖީރިއަލް ކޮމްޕީޓެންސީ

އެސެސްމަންޓް

ކަރުދާސް 3 - ޕްރިއެމްޕްލޯއިމަންޓް އިންގްލިޝް

ޕްރޮފެޝަންސީ އެސެސްމަންޓް

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ސިވިލް ސަރވިސް ކޮންފަރެންސް

ދިވެހި ސިވިލް ސަރވިސްއަކީ ދައުލަތުގެ

ފަރާތުން، ދިވެހި ރައްޔިތުންނަށް

ފޯރުކޮށްދެވޭ ޚިދުމަތަކަށްވާއިރު، މި

ޚިދުމަތުގެ އަސާސަކީ ފޯރުކޮށްދޭ

ނޑިނޭޅި ޚިދުމަތުގެ ފެންވަރު ކެ

ތަރައްޤީ ކުރަމުން ގެންދިއުމެވެ.

މިފަދައިން ކުރިއެރުން ގެނެސް ސިވިލް

ސަރވިސްގެ ހިންގުން ހަރުދަނާކުރުމުގެ

ގޮތުން ސިވިލް ސަރވިސްގެ ހިންގުމުގެ

އިންތިޒާމްތަކާއި އެކަށައެޅިފައިވާ

ނިޒާމުތައް ދިރާސާކުރުމާއިއެކު

މިކަންކަމުގެ މައްޗަށް ކޮންފަރެންސްގައި

ކަރުދާސްތައް ހުށަހެޅިގެންދާނެއެވެ.

އަދި މި ކަރުދާސްތަކުގެ އަލީގައި ކުރެވޭ

މަޝްވަރާތަކަށް ބިނާކޮށް ސިވިލް

ސަރވިސްގެ ޚިދުމަތްތަކުގެ ހިންގުމުގެ

ނިޒާމަށް ގެންނަންޖެހޭ ބަދަލުތައް

މުރާޖަޢާކުރުމަށް މަގުފަހިވެގެންދެއެވެ. އެއާއެކު

ރައްޔިތުންނަށް ފޯރުކޮށްދޭ ޚިދުމަތްތަކަށް

އެކަމުގެ ހެޔޮ އަސަރު ފުރިހަމަ މާނައިގައި

ގެނައުމަށް މަގުފަހިވެގެންދާނެއެވެ.

ސިވިލް ސަރވިސް ކޮންފަރެންސްއަކީ ކޮންމެ

2 އަހަރަކުން 1 އަހަރު ސިވިލް ސަރވިސްގެ

އިދާރާތަކުގެ އިސް މުވައްޒަފުންގެ ހިމަނައިގެން

ކުރިއަށްގެންދެވޭ ކޮންފަރެންސްއެކެވެ.

ތާައަރފް

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ާޓގެޓް ގޫްރޕް3،2،1 ލެވެލް

ހައިބްރިޑް އޮނިގަނޑަށް ކައުންސިލްތަކުގެ މުވައްޒަފުންތަމްރީން ކުރުމުގެ މަސައްކަތް

އަތޮޅު ކައުންސިލްތަކާއި ރަށު

ކައުންސިލްތަކުގެ މުވައްޒަފުންނަކީ ތަފާތު

ހުނަރުތައް ލިބިގެންވާ )މަލްޓި ސްކިލްޑް(

އަދި ތަފާތު މަސައްކަތްކުރަން ދަންނަ

)މަލްޓި ޓާސްކްޑް( މުވައްޒަފުންތަކަކަށް

ހެދުމުގެ މަގްސަދުގައި ސިވިލް ސަރވިސް

ކޮމިޝަނުން ތައާރަފްކޮށްފައިވާ

ނޑަށް މުވައްޒަފުން ހައިބްރިޑް އޮނިގަ

އަހުލުވެރިކުރުވައި ބިނާކުރުމުގެ މަސައްކަތް

ސިވިލް ސަރވިސް ޓްރެއިނިންގ

އިންސްޓިޓިއުޓާއި ސިވިލް ސަރވިސް

ކޮމިޝަނުން ގުޅިގެން ދަނީ ކުރެވެމުންނެވެ.

ތާައަރފް

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Fathimath Habeeba

Niam Waheed Abdul Wahid

Aishath Shareef

Zarana Ibrahim

Ahmed Yaameen

Afiya Abdul Hadhee

Director

Senior Training Coordinator

Training Coordinator



Assistant Director, Academic

Head of Institute

Language and Communications Department & Economis Analysis and Financial Management Department

Human Resource Management and Development Department & Good Governance Department

Personal Development Department

E-learning, Information Technology and Innovation Department

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

CSTI staff

Academic

Head of CSTI


Shahida Khalid

Mariyam Nashidha

Mariyam Najeeba

Jadulla Jameel

Human Resource Development Assistant

Support Service

Support Service

Assistant Director, Administrative Support

[email protected]

[email protected]

Academic

Administrative SupportHead of CSTI



Contact us

Location

3309978

[email protected]

http://csti.gov.mv/

facebook.com/cstimv

@CSTImvM. Ship Plaza, First Floor, Orchid Magu,Male’ Maldives

Civil Service Training Institute(CSTI)


3309978

[email protected]

http://csti.gov.mv/

/cstimv

@CSTImv

M.Ship Plaza, First Floor, Orchid Magu,Male’ Maldives


ީރަޓްކރެިއަޑ ގންިނިއރެްޓcsti.gov.mv/v2/uploads/link/pdf_1482727098.pdf ·...

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