current system is broken it’s expensive to run not customer friendly old fashioned and...
TRANSCRIPT
![Page 1: Current system is broken It’s expensive to run Not customer friendly Old fashioned and inefficient Poor service delivery Cumbersome and difficult](https://reader036.vdocument.in/reader036/viewer/2022082819/56649f265503460f94c3cd9d/html5/thumbnails/1.jpg)
Current system is broken It’s expensive to run Not customer friendly Old fashioned and inefficient Poor service delivery Cumbersome and difficult to modernise
Why invest in a new IT system?
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$15.3M = Odyssey project cost over 3 years
$26.1M = annual IT budget now (2013/14)
This will fall by 11% to $23.3M in 2017/18
$27.5M = savings over 10 years
Costs
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Improve customer service Increase online self-service transactions Reduce IT Costs Future-proof WCC’s IT system Improve efficiency Prepare WCC for amalgamation and shared services Reduce risk by using a ready-made, off the shelf
solution used by 200 Australasian councils
What Odyssey will do
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Transparent public process Open process - any company could bid Steering group ran the process – supported by
independent expert More than 100 WCC staff involved Local suppliers briefed throughout Councillors kept informed
The process
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Preferred provider to implement Odyssey (decision is not final)
1000 organisations use TechOne products in Australia, NZ, Asia, the South Pacific and UK
28% of NZ councils are TechOne customers Over the last three years, 28 councils have replaced
their systems with TechOne’s “OneCouncil” solution TechOne employs 44 staff in NZ with 21 in Wellington
Who is TechnologyOne?
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Strong case for implementing a new IT system Process has been robust and transparent No final decision has been made Costs are reasonable and the savings sizeable – both
are in the budget WCC is doing the right thing – replacing a dilapidated
IT system with a proven product that is customer friendly and value-for-money
Summary