current system is broken it’s expensive to run not customer friendly old fashioned and...

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Current system is broken It’s expensive to run Not customer friendly Old fashioned and inefficient Poor service delivery Cumbersome and difficult to modernise Why invest in a new IT system?

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Page 1: Current system is broken  It’s expensive to run  Not customer friendly  Old fashioned and inefficient  Poor service delivery  Cumbersome and difficult

Current system is broken It’s expensive to run Not customer friendly Old fashioned and inefficient Poor service delivery Cumbersome and difficult to modernise

Why invest in a new IT system?

Page 2: Current system is broken  It’s expensive to run  Not customer friendly  Old fashioned and inefficient  Poor service delivery  Cumbersome and difficult

$15.3M = Odyssey project cost over 3 years

$26.1M = annual IT budget now (2013/14)

This will fall by 11% to $23.3M in 2017/18

$27.5M = savings over 10 years

Costs

Page 3: Current system is broken  It’s expensive to run  Not customer friendly  Old fashioned and inefficient  Poor service delivery  Cumbersome and difficult

Improve customer service Increase online self-service transactions Reduce IT Costs Future-proof WCC’s IT system Improve efficiency Prepare WCC for amalgamation and shared services Reduce risk by using a ready-made, off the shelf

solution used by 200 Australasian councils

What Odyssey will do

Page 4: Current system is broken  It’s expensive to run  Not customer friendly  Old fashioned and inefficient  Poor service delivery  Cumbersome and difficult

Transparent public process Open process - any company could bid Steering group ran the process – supported by

independent expert More than 100 WCC staff involved Local suppliers briefed throughout Councillors kept informed

The process

Page 5: Current system is broken  It’s expensive to run  Not customer friendly  Old fashioned and inefficient  Poor service delivery  Cumbersome and difficult

Preferred provider to implement Odyssey (decision is not final)

1000 organisations use TechOne products in Australia, NZ, Asia, the South Pacific and UK

28% of NZ councils are TechOne customers Over the last three years, 28 councils have replaced

their systems with TechOne’s “OneCouncil” solution TechOne employs 44 staff in NZ with 21 in Wellington

Who is TechnologyOne?

Page 6: Current system is broken  It’s expensive to run  Not customer friendly  Old fashioned and inefficient  Poor service delivery  Cumbersome and difficult

Strong case for implementing a new IT system Process has been robust and transparent No final decision has been made Costs are reasonable and the savings sizeable – both

are in the budget WCC is doing the right thing – replacing a dilapidated

IT system with a proven product that is customer friendly and value-for-money

Summary