Derek Mc Donnell

Enterprise Account Executive

@McDonnell_D

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of

the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking

statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service

availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future

operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of

our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service,

new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or

delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and

acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and

manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization

and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our

annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and

others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be

delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Our Mission: Cloud Computing Driver, Catalyst & Evangelist

Mainframe

Client/Server

No Hardware/Software

Subscription Model

Automatic Upgrades

Constant Innovation

Enterprise Cloud Computing

Today 1960s 1980s

Enterprise Cloud Computing Market Share

#1 World’s Most Innovative Company

2011, 2012, 2013

#1

Market Leader: Enterprise, MidMarket, SMB & Sales Force Automation

#1

#1 in Enterprise Cloud Computing & CRM

1%

Time Equity

Product

588,000+ Hours

Service

$55M+ Grants

20,500+ Non-profit

Organizations

1/1/1 Model

Adopted by

Third Wave of Computing: “Internet of Things”

LAN/WAN

Client

Server

Millions

SNA

Mainframe

Terminal

Thousands

LTE

Cloud

Social . Mobile . Cloud . Connected

50 Billion Connected “Things”

Behind every is a customer. thing

1T Connected

Sensors

A Whole New Way to Engage Customers

Social Mobile

Connected Cloud

50B Connected Products

4.5B Aggregate

Social Users 5B Smartphones

by 2017

58% Faster

Deployment

In the Internet of Customers, Companies Create 1:1 Experiences

Connected

Customers

Connected

Employees

Web Store Community

Connected

Partners

Email Social Mobile Product

Connected

Experiences Stadium

Become a Customer Company Connect to the Internet of Customers

Connected

Customers

Connected

Partners Connected

Employees Connected

Devices

Connected

Products

Are You Ready to Make the Change?

Connected

Customers Serve Customers

Everywhere

Connected

Service

Sell 1:1 from

Anywhere

Connected

Sales

Market 1:1 in the

Digital World

Connect Customers

Everywhere

Connected

Marketing Connected

Products Connected

Employees

How do you become a customer company?

A new customer platform

for the internet of customers.

Salesforce1: #1 Enterprise Cloud Platform

Market Share #1 Enterprise Platform #1

Geetha Vallabhaneni

Luminix

Neil Kamireddy

Trunk Club

Mariam Naficy

Minted

Peter Gassner

Veeva

Every

Customer

Developers Admins Employees Partners Your Customers

Salesforce1: A New Customer Platform for Everyone

Data APIs

10X More API Functionality

Build Any User Interface

Visualforce1

230+ Calls & Methods

Metadata & UI APIs

Developers: Build Next Generation Apps New Platform Services for Developers

Docusign Box

Concur

Dropbox

FinancialForce LinkedIn

TAS Group ServiceMax FileBoard

HP

ScanBizCards

Evernote

Apttus

Kenandy

eVariant

BMC

Workday

Xactly

Elton

InsideSales

Introhive

Partners: Publish Next Generation Apps

Download Salesforce1 App today.

AppExchange Apps

CRM

Custom Apps

All your past investments...

Feed First UI

Notifications Platform

Publisher Actions

...now in the future

Salesforce1

Employees: Experience Salesforce1 on Any Device New Salesforce1 Mobile App Now Available

Two-Factor

Authentication App

Salesforce#

Admin App & API for

User Management

SalesforceA

Complete

Customization

Admins: Manage Salesforce From Anywhere

Communities

Connect customers, partners & products

Heroku1 ExactTarget Fuel

Build customer apps Engage 1:1 with customers

Customers: Connect With Customers in a Whole New Way

Your Customers

Cloud . Social . Mobile . Connected

Sales Cloud Service Cloud ExactTarget

Marketing Cloud AppExchange

Salesforce1 Platform APIs

Salesforce1 Mobile App

Salesforce1 Platform Services

Force.com Heroku1 ExactTarget

Fuel

Salesforce1: A New Customer Platform for the Future

Lenovo Employees Have Real-Time Data at Their Fingertips

• Personal technology company and world’s largest PC vendor with $34B in revenue

• 1,500+ Sales Cloud users across the organization

• Increased visibility into sales process and ability to forecast on sales data

• High adoption rate due to easy-to-use interface

The Customer Platform to Sell from Anywhere

Sell from any mobile device

2,000+ AppExchange apps

Build custom mobile apps

Customized for you

Allianz Improves Close Rates by 17%

• $127 billion global insurance company

• 350 brokers in Sales Cloud

• Global collaboration to share best practices on financial trends

• Integrated disparate systems and processes

The Customer Platform for Service Everywhere

Serve customers anytime, anywhere

Embed service into every app

Solve cases faster with collaboration

2,000+ AppExchange apps

Embedding customer service into all Philips products

“Focus on the Customer” vision built on Salesforce

Deep Salesforce & SAP integration

Philips Connects Customers and Products with Salesforce

- Jeroen Tas, Global CIO

“Salesforce is helping us become a customer-centric company.”

- Jeroen Tas, Global CIO

The Internet of Customers Has Changed Marketing Forever

Fragmented 1:Many Untargeted Seamless 1:1 Experiences

The Customer Platform for 1:1 Marketing

Build a single view of your customers

Manage the customer journey

Deliver personalized content on every channel

Sony Builds a Single View of Their Customers with Salesforce

Launched PS4 & player community integrated with Salesforce

Complete visibility into the customer journey

Engaging and publishing relevant content across mobile, social and in-game experience

Benefits of Multi-Tenant Cloud Computing:

Enterprise

Cloud Computing

Fast Easy Open Flexible Trusted

No Hardware

No Software

Automatic Upgrades

Scalable

Any Device

Data Portability

Transparency

Real-time Status

App Marketplace

Extensible

Fast: Time to Value with Cloud Computing

SOFTWARE

TIME

VA

LU

E

Capital Expense

Upgrade Expense

Cloud Computing Value Greater ROI

Low Capital Cost

Automatic Upgrades

Easy: Continuous Innovation with 3 Releases Every Year

Seamless, Automatic Upgrades

43 Major Releases

Every customization & integration automatically

upgraded

Includes features sourced by customer

community

No longer do we worry about the upgrades, new releases, and compatibility. We have the freedom to

innovate and solve business problems on-demand.

Open: Access Your Data Anywhere, Anytime

50% Of All Transactions

APIs: Nearly

All your CRM, custom apps, fields, etc.

Intuitive interface built for users on the go

Modern UI – Notifications, feed-first, publisher actions

Any Data

Salesforce1 Platform

Any Device

Salesforce1 App

Simple, powerful & secure API’s

SOAP, REST, Bulk, Metadata, Apex & Visualforce

Now 10X more API Functionality

Salesforce1

Flexible: Find, Evaluate & Install Apps For Your Business

Leading Cloud Ecosystem

2,200+ Apps

2.2Million Installs

W E L C O M E T O T H E INTERNET OF CUSTOMERS

Connect with your customers in a whole new way