-docs-quality manual part 1 (2)

8/16/2019 -Docs-Quality Manual Part 1 (2)

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Cogne StainlessReinforcement UK Ltd.

Quality Management

System Manual

For the purchasing,processing and supply of

Stainless steelproducts

Section 1

Controlled Copy um!er "ssued to

Approved Revision date

1st May 2005

Revision Number

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Cogne Stainless Reinforement !" limitedQuality system setion inde#

Setion 1 Quality management systems manual

Setion 2 $roess $roedures

Setion % Referene douments

Setion %&1 Approved suppliers list

Setion %&2 $ur'asing speifiations

Setion %&%Standard dra(ings) and referenedimensions


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Contents

Section #itle $age

1 *esription of Company 42 Company vision 5% +vervie( of t'e ,uality management system -4 Quality Management System .5 Management responsibility /- Resoure management 14. $rodut realiation 115 Measurement) analysis and improvement 1

$roess proedures 21 Appendi# 3 $roess flo('arts 2% Appendi# 3 ssue aut'orisation and ontrol 24

Aut'orised by

eneral Manager

*ate &&6666666&&&


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Section 1 % &escription of Company

Cogne Stainless Reinforement !" 7td& provides t'e follo(ing produts used

in t'e onstrution and building industries&o Stainless steel reinforing bars to 8S-.44

o 9abriation of ut and bent stainless reinforement) to 8S --- and

8S44--o 8S -105 stainless steel studding in all grades

o 9abriate stainless steel mes'

o Assoiated ivil engineering aessories&

Cogne Stainless Reinforement !" 7td& ommened operations at its

S'effield site in :anuary 2004& ;'e


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Section ' % Company (ision

+ur vision is to be reognised by t'e mar=et as a suessful leader in t'eindustry t'roug' our proven ability to onsistently satisfy our ustomers>re,uirements&

?e are ommitted to

• 9ully omplying (it' t'e relevant re,uirements of S+ /001 2000

and CAR@S C$ AS -

• Meeting our ustomers re,uirements to

o $rovide value added produts t'at meet agreed

re,uirementso Aept ontrats only if (e believe (e an meet our

ustomers> re,uirements and ('ere t'ose re,uirements areompatible (it' our e#pertise and business ativities

• Continued ontrolled gro(t'• Maintaining an environment for attrating and retaining t'e best

people in our industry setor

• Continually en'aning and developing our e#pertise and

ompeteny to ensure (e maintain a leaders'ip position in ourindustry setor

eneral Manager

*ate &&6666666&&&


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Section ) % *(er(ie+ of the Quality Management System

Cogne Stainless Reinforement !" 7td&>s management system omprises t'e

ore and support business proesses t'at ta=e inputs and onverts t'em intovalue added outputs t'at satisfy t'e ustomers> needs and e#petations&

;'e ompany 'as issued a ,uality management system manual and $roess$roedures B$$>s in aordane (it' t'e re,uirements of 8S @N S+/0012000 and CAR@S Steel for t'e reinforement of onrete s'ememanual Appendi# 2 3 Quality and operations assessment s'edule for t'eproessing andDor supply of steel produts for t'e reinforement of onrete&

@very business proess is aligned to deliver our business goals and is lin=ed

to =ey performane indiators t'at are used to monitor our a'ievements&

;'e ,uality management system does not over any design or developmentfuntion) and 'ene Setion .&% of 8S @N S+ /0012000 is e#luded fromt'e ,uality management system&

;'e finis'ed goods an be inspeted follo(ing manufature) and 'enereferene to setion .&5&2 'as not been inluded in t'is manual ;'e ,uality management system proesses are desribed in t'e proess flo('arts) Appendi# 1&


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Section % Quality management system

.1 -eneral reuirements

;'e Management System 'as been doumented to

o Communiate obEetives) poliies) plans and performane dataF

o dentify information flo(s and t'e ontrols to be applied to

proessesFo Consistently a'ieve t'e re,uired ,ualityF

o @valuate t'e System for its suitability and effetivenessF

o A'ieve improvement in proess and business outomes and

maintaining t'ose improvements&

.' &ocumentation reuirements

.'.1 -eneral and .'.' Quality Manual

;'e doumentation onsists of t'e follo(ing

Quality Manual

o Contains vision) organiation and poliies relating to business

proesses and t'e Management System&

$rocess $rocedures

o *oument and demonstrate ommitment to t'e poliies ontained

in t'e Management System ManualFo *esribe t'e ativities neessary to a'ieve proess outputsF

assign responsibility for t'e ativityF desribe t'e met'od andontrols to be appliedF desribe ('en and ('ere t'e ativity isdoneF identify t'e reords produed&

Reference &ocuments

@#ternal douments providing guidane for business ativities) fore#ample 8ritis' and nternational Standards approved suppliers andpur'asing speifiation&

.'.) Control of &ocuments

All ,uality douments s'all be revie(ed and approved by t'e ;e'nialManager before issue& @a' doument s'all be identified and its revisionstatus indiated&


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;'e ;e'nial Manager is also responsible for t'e revie( of all doumentsone a year) amendment as neessary Binluding revision status) re3approvaland re3issue to t'ose on t'e distribution lists& ;'e 'olders of ea' amendeddoument s'all be responsible for updating t'eir o(n opies and maintainingt'eir ondition& ?it'dra(n douments s'all be eit'er be destroyed or mar=ed

as superseded and filed&

;'e ;e'nial Manager s'all =eep 8ritis' Standards up to date by mont'lyreferene to 8S $ubliations&


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Section / Management responsi!ilities

/.1 Management commitment

;'e eneral Manager is ommitted to ensuring t'at t'e ,uality managementsystem is applied in an effetive manner and is ontinually revie(ed andimproved& n order to a'ieve t'is t'e eneral Manager 'as establis'ed t'efollo(ing

A revie( of t'e ,uality management system every year as a part of ('i' ustomer and 8ritis' Standard re,uirements s'all be disussed&Relevant personnel s'all be =ept informed by t'e issue of minutes&

;'e issue of a ,uality poliy BSetion 5&%) ('i' refers to ,uality

obEetives BSetion 5&4&1&

;'e provision of ade,uate resoures to enable t'e ,uality managementsystem to be effetively implemented&

/.' Customer focus

;'e eneral Manager a=no(ledges t'e importane of meeting all aspets of t'e ustomers> re,uirements and 'as establis'ed proedures to determinet'ese re,uirements and to monitor ustomer satisfation& ;'e proessproedures are listed in Setion 2

/.) Quality policy

Cogne Stainless Reinforement !" 7td (ill listen to our ustomers)understand and balane t'eir needs and e#petations (it' t'ose of our suppliers and employees and endeavour to give full satisfation to all parties&

;'roug' our leaders'ip) (e (ill ommuniate t'e ompany vision and orevalues) to guide t'e be'aviour of all to a'ieve our vision& ?e (ill involve allour people in t'e organiations development) utilie t'eir =no(ledge ande#periene) reognise t'eir ontribution and provide an environment in ('i't'ey are motivated to realie t'eir full potential&

?e (ill ta=e a proess approa' to(ards t'e management of (or= andmanage our proesses as a single system of interonneted proesses t'atdelivers all t'e organisations obEetives& An environment (ill be provided in('i' every person is motivated to ontinually improve t'e effiieny andeffetiveness of our produts) proesses and our management system&

Cogne Stainless Reinforement !" 7td (ill (or= to maintain and improve t'e

,uality obEetives identified in 5&4&


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;'roug' effetive ommuniation) (e (ill develop allianes (it' our suppliersand (or= (it' t'em to Eointly improve performane&

/. $lanning

/..1 Quality o!0ecti(es

Cogne Stainless Reinforement !" 7td (ill provide a servie better t'an t'eindustry norm) by

o Maintaining t'e promised delivery date or informing t'e ustomer of

any variation in (riting prior to t'at delivery date&o Redue Complaints year on year&

o Continue to redue srap and redundant (or=&

o Redue and monitor t'e late delivery days

All t'e above (ill be revie(ed annually at t'e Quality assurane meeting) andt'e performane trends monitored to improve t'e ompany performane

/..' Quality management system planning

;'e eneral Manager 'as arranged for effetive planning of t'e ,ualitymanagement system by establis'ing proedures) instrutions and ,ualityobEetives&

C'anges to t'e ,uality management system s'all be revie(ed by t'e eneral

Manager to ensure t'at t'e integrity of t'e system is maintained& C'angesmay be due to ontinual improvement plans) internal ,uality audits ororretiveDpreventive ations&


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/./ Responsi!ility, authority and communication

/./.1 Responsi!ility and authority

*rganiational structure %

Key Responsi!ilities

#he -eneral Manager is responsible for providing t'e neessary personneland resoures to ensure t'e effetive and effiient performane of t'e Core8usiness and Support $roesses&

#echnical 2 *perations Manager

•

'as t'e overall responsibility for ensuring t'at t'e poliies set out in t'ismanual are understood) implemented and maintained at a levels in t'eCompany and t'at t'e Company (or=s to(ards a'ieving its Gision and=ey obEetives&

• 'as t'e overall responsibility and aut'ority for ensuring t'at orretive and

preventive ations for atual or potential proess and D or Systemdefiienies are implemented&

• represents t'e ompany in all matters relevant to t'e Quality Management

System as establis'ed by ustomer) regulatory and S+ /001re,uirements&


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Sales and *ffice staff are responsible for maintaining t'e sto= ontrolFsystem (it' information provided by t'e proess operators) providingustomer information in aordane (it' t'e proess proedures

$rocess *perators are responsible for ensuring t'at t'eir proesses are

effetive in produing t'e desired results in aordane (it' defined ompanypoliy as detailed in t'is Manual&

All employees of t'e Company are responsible for meeting t'e re,uirementsof agreed proedures) plans and ontrols and for onduting t'emselves inaordane (it' approved praties&

-eneralResponsibilities and aut'orities are defined in :ob *esriptions for supervisory and administrative levels and $roess +perators& All non3supervisory staff 'ave aut'ority based on ompetene to perform various

tas=s& n addition) responsibilities and aut'orities are defined indoumentation su' as $roess $roedures&

n t'e event of personnel absenes) aut'ority reverts to t'e soure of delegation as defined by t'e organiation 'art) unless limited aut'ority andresponsibility are delegated to ot'er personnel via memoranda&

/./.' Management representati(e

;'e eneral Manager 'as appointed t'e ;e'nial and operations manager as t'e ompany management representative&

/./.) "nternal communication

;'e eneral Manager s'all ensure) by means of suitable proedures) t'atlines of ommuniation are defined and effetive&

/.3 Management re(ie+

/.3.1 -eneral

+ne every year t'e eneral Manager s'all onvene a meeting to disuss t'eongoing effetiveness of t'e ,uality management system (it' representativesfrom ea' level and funtion of t'e ompany& ;'e agenda s'all inlude ,ualityobEetives and follo(3up ations to t'e last management revie( BSetion 5&-&Reords s'all be maintained&

At intervals of one year) t'e eneral Manager s'all revie( t'e ,ualitymanagement system to ensure its ontinuing suitability and effetiveness&

/.3.' Re(ie+ input

;'e management revie( s'all inlude t'e follo(ing Approved Revision date

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o ;'e results of internal and e#ternal ,uality audits

o Customer omplaints and ot'er ustomer feedba=

o $roess performane and produt onformity

o Quality obEetives

o Corretive and preventive ations) inludingo 9ollo(3up ations from t'e last management revie(

o C'anges t'at ould affet t'e ,uality management system

o Reommendations for improvement&

o Revie( t'e suitability of t'e Quality Manual and t'e Quality $oliy

/.3.) Re(ie+ output

;'e results of t'e management revie( s'all be doumented andommuniated to relevant employees& ;'e output s'all inlude any deisions

and ations relating too mprovement of t'e effetiveness of t'e ,uality management

system and its proesseso mprovement of produt related to ustomer re,uirements and

o Resoure needs


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Section 3 Resource management

3.1 $ro(ision of resources

Resoures s'all be determined and provided to maintain and ontinuallyimprove t'e ,uality management system BSetion 5&-) and meet ustomer re,uirements BSetions .&2&1 and &2&1&

3.' 4uman resources

3.'.1 -eneral

$roedures s'all be establis'ed to ensure t'at personnel performing (or=affeting produt ,uality s'all be ompetent on t'e basis of eduation)training) s=ills and e#periene&

3.'.' Competence, a+areness and training

;'e neessary ompetene re,uirements needed to perform (or= ativitiess'all be desribed in t'e proess proedures& ;raining s'all be provided tomeet t'ese re,uirements and t'e effetiveness of t'e training assessed andreorded by t'e instrutor& ;'e training s'all inlude ma=ing trainees a(are of t'e relevane of t'eir (or= to t'e a'ievement of t'e ,uality obEetives&+perators (ill be trained inline (it' t'e relevant 8ritis') @uropean standardsand $$>s as appropriate& Reords s'all be maintained by (or=s manager&

3.) "nfrastructure

;'e neessary infrastruture s'all be determined and provided to a'ieveprodut onformity) inluding (or=plae failities) proess e,uipment and anyneessary support servies&

$roess e,uipment s'all be maintained in aordane (it' maintenanes'edules&

3. 5or6 en(ironment

?or=ing areas s'all be determined and managed to a'ieve onformity toprodut re,uirements&


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Section 7 $roduct realiation

7.1 $lanning of product realiation

;'e ompany s'all plan and develop t'e proesses needed for produtrealiation& All neessary resoures s'all be provided&

nspetion of in3proess and finis'ed produt s'all be in aordane (it' t'eproess proedures Reords s'all be maintained to demonstrate t'at t'efinis'ed produt omplies (it' t'e stated re,uirements&

7.' Customer%related processes

7.'.1 &etermination of reuirements related to the product

Customer re,uirements s'all be determined) inluding additionalre,uirements su' as delivery details&

7.'.' Re(ie+ of reuirements related to the product

+n reeipt of an en,uiry or order t'e produt re,uirements s'all be revie(edby sales personnel to ensure t'at t'ey are learly defined) any differenes areresolved and t'e ompany 'as t'e apability to proess t'e order& n t'e aseof orders aepted by telep'one) t'e ustomer s'all be supplied (it' an order onfirmation) onfirming aeptane&

n t'e ase of amendments) t'e person responsible for aepting t'e initialorder s'all ontrol t'e 'anges and amend t'e (or=s order aordingly&

7.'.) Customer communication

Sales personnel s'all ommuniate (it' ustomers and s'all be trained inprodut =no(ledge and t'e ompany>s order proessing system& ;e'nialadvie s'all be given related to t'e proessing and appliation of t'eompany>s produts) but not on design or onstrution&

Sales personnel s'all 'andle ustomer omplaints) (it' referene to t'e;e'nial Manager ('ere neessary Be&g& for te'nial information& Allomplaints s'all be reorded and orretiveDpreventive ations implementedand signed off on ompletion& Reords s'all be maintained&

7.) &esign and de(elopment

;'is setion of @N S+ /0012000 is not appliable to t'e ompany>s ativitiesand is e#luded from t'e ,uality management system&


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7. $urchasing

7..1 $urchasing process

$ur'asing is t'e responsibility of t'e eneral Manager& Reinforing steel

s'all only be pur'ased from CAR@S approved firmsF non3reinforing steelproduts (ill be pur'ased from ompanies on t'e approved suppliers list& A urrent opy of t'e CAR@S approved firms boo=let s'all be maintained&

n t'e event ut and bent (or= is subontrated) t'e subontrator s'all 'old avalid CAR@S approval and supply details of t'e deliveries made to site onbe'alf of t'e ompany&

7..' $urchasing information

$ur'ase orders for reinforing steel s'all speify t'e relevant 8ritis'Standard) t'e type and sie of produt re,uired and t'e need for CAR@Sapproval) toget'er (it' (or=s test ertifiate) identifiation and deliveryre,uirements&

?'ere deliveries of steel are made diretly to t'e ustomer on be'alf of t'eompany t'e supplier must supply details of ea' onsignment) inludingtraeability re,uirements&

7..) 8erification of purchased product

oods s'all be inspeted on reeipt) ast or bat' numbers 'e=ed againstt'e supplier>s delivery note Bor reorded if not advised by t'e supplier andonfirmed as CAR@S approved ('ere appropriate) to t'e orret speifiationas s'o(n on t'e pur'ase order& *etails s'all be reorded in a goods reeiptlog) and t'e reords endorsed to s'o( t'at) ('ere relevant) (or=s testertifiates 'ave been reeived and filed&

f t'e ompany or t'e ustomer (is'es to verify produtDservie at t'esupplier>s premises) t'e intended arrangements s'all be desribed in t'epur'ase order&

7./ $roduction and ser(ice pro(ision

7./.1 Control of production and ser(ice pro(ision

$rocess procedures s'all be issued ('ere neessary for t'e ontrol of prodution ativities& ;'ese s'all provide information on produt'arateristis) t'e use of measuring e,uipment and t'e inspetions to bearried out before release for despat' to t'e ustomer&

7./.' 8alidation of processes for production and ser(ice pro(ision


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;'e outputs from t'e proesses operated by t'e ompany are all apable of being verified by subse,uent monitoring and measurement) and t'is setionof @N S+ /0012000 is t'erefore e#luded from t'e ,uality managementsystem&

7./.) "dentification and tracea!ility

Steel reinforement in sto= s'all be identified) inluding split bundles or oils)and traeable to goods reeipt reords and) ('ere relevant) (or=s testertifiates&

$rodut in proess s'all be identified and traeable to produtionD,ualityreords&

Completed ut and bent orders s'all be traeable to t'e ast numbers of t'e

steel used in t'eir manufature&

7./. Customer property

?'ere free issue goods are being proessed) t'ey (ill be mar=ed by a simplelabel identifying t'e ustomer) t'e order t'at it is re,uired for and detaileddesription of t'e goods) inluding t'e original and urrent ,uantity&

7././ $reser(ation of product

$rodut onformity is preserved during proessing and delivery bymaintainingdentity) storing in suitable areas and using approved 'andling met'ods&

7.3 Control of monitoring and measuring de(ices

All measuring tapes) rules and mirometers are numbered and issued to t'epersonnel listed in t'e Measuring e,uipment register& All items are 'e=edby t'e 9oreman and replaed as neessary& Reords are maintained&


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Section 9 Measurement, analysis and impro(ement

9.1 -eneral

$roess proedures s'all be issued to speify t'e systems in use for verifyingprodut onformity ensure onformity of t'e ,uality management system anddemonstrate ontinual improvement of t'e ,uality management system&

9.' Monitoring and measurement

9.'.1 Customer satisfaction

Customer satisfation is monitored by evaluating ustomer omplaints)relating to eit'er t'e produt or servie provided) and t'e resulting

investigations and orretiveDpreventive ations and by formal ontat (it'ustomers& Reords s'all be maintained and analysed as one of t'eompany>s ,uality obEetives& At yearly intervals produt related omplaintss'all be submitted to CAR@S&

9.'.' "nternal audit

nternal audits s'all be arried out in aordane (it' an instrution issued byt'e ;e'nial manager& ;'e planning and implementation of internal audits isdesribed in $$ No&1-&

9.'.) Monitoring and measurement of processes

$roesses are monitored and measured by means of internal audits) andinspetions arried out in aordane (it' t'e 8ritis' Standards andustomer>s re,uirements& n t'e ase of non3ompliane) orretive ationsare applied&

;'roug' t'e means of t'e Aumet System a revie( of t'e late dispat' daysis ompleted annually&

;'e ompany does not use statistial te'ni,ues) sine t'ey are not

onsidered appropriate to t'e business&

9.'. Monitoring and measurement of product

Reeiving inspetion is arried out on all reinforing steel before aeptaneinto sto= for prodution or re3sale BSetion .&4&%&

n3proess inspetion in t'e form of ut and bent inspetions are arried outby t'e 9oreman at t'e fre,ueny and in t'e format speified in 8S ---&


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9inal inspetion omprises 'e=ing t'e produt during loading to ensure t'atit is properly identified) undamaged and aompanied by t'e orretdoumentation&

Reords s'o(ing t'e aut'ority for release s'all be =ept for all inspetions

BSetion 4&2&4&

9.) Control of nonconforming product

Nononforming produt s'all be ontrolled to prevent its inadvertent use&$rodut s'all be identified by means of a 'old label on ea' bundle and)('ere possible) separated from onforming material&

;'e ;e'nial Manager s'all determine t'e disposition of t'e nononformingprodut) ('i' may be re(or=ing and re3inspeting to verify onformity)release under a onession by agreement (it' t'e ustomer or by srappingt'e material&

;'e ;e'nial Manager s'all be responsible for maintaining reords of nononformities) onessions) srap and orretive ations BSetion &5&2&

9. :nalysis of data

*ata s'all be olleted and analysed to provide information relating to t'eeffetiveness of t'e ,uality management system and its ontinualimprovement& ;'e soures to be used s'all be ustomer omplaints and t'e

results of ustomer satisfation surveys) problems (it' supplied materials andnononformities&

9./ "mpro(ement

9./.1 Continual impro(ement

;'e ompany aims to ontinually improve t'e effetiveness of t'e ,ualitymanagement system) by t'e use of data analysis) ,uality obEetives and t'eresults of internal audits& ;'is information s'all be analysed) andimprovements implemented) refer to t'e management revie( meetings

BSetion 5&-&

9./.' Correcti(e action

Corretive ations ta=en s'all be appropriate to t'e effets of t'enononformities identified& ;'e ;e'nial Manager is responsible for reording all nononformities and evaluating and monitoring t'e orretiveations ta=en) demonstrating t'eir effetiveness&

9./.) $re(enti(e action


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;'e ompany determines ations needed to prevent nononformities& Qualityand management revie( meetings s'all identify potential nononformities anddetermine t'e preventive ations t'at s'all be ta=en& ;'e results of t'esepreventive ations s'all be revie(ed at subse,uent meetings) and reordsmaintained&


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$rocess procedures

1. $roessing ustomer orders2. $ur'asing

3. nspetion and testing4. Sto=ing5. Cutting reinforement6. 8ending reinforement7. ;'reading8. ?elding9. *espat'10. *efetive material11. Amendments12. Conessions13. Complaints

14. 7ist of reords15. Maintenane s'edules16. nternal audits17. ;raining18. *iret *elivery

8ritis' Standards

;ritish Standard num!er Location8S @N S+ /001 eneral +ffie

8S 44-- eneral +ffie8S --- eneral +ffie8S-.44 eneral +ffie


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Re(isions and amendments

Any revisions or amendments s'all be irulated to all 'olders on t'e

ontrolled distribution list and it is t'eir responsibility to replae t'esuperseded pages&

&ate $agenum!er

Section ;rief description of amendment Re(.o.

15D/D05 - % Added referene to .&5&2 1

%0D/D05 . 4 C'anged ref to QA *iretor to ;e' manager 1

%0D/D05 10 5&4&1 Remove ref to Quote response and added) addedref to analysis of late delivery

2

%0D/D05 1 &2&% Added ref to aumet 1

%0D/D05 21 $$ Added *iret delivery 1

%0D/D05 2% App 1 Revie( of S'edule 1

%0D/D05 22 Revisions and amendments 1


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:ppendi< 1 $rocess Flo+ Chart


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Continual impro(ement of uality managementsystem

Resouremanagement

$ r o c e s s i n g

o f C u s t o m e r

o r d e r s

$ u r c h a s i n g

C o n c e s s i o n s

C o m p l a i n t s

: u d i t s

# r a i n i n g

M a i n t e n a n

c e

" n s p e c t i o n

C a l i ! r a t i o

n

C u t a n d

! e n d

# h r e a d i n g

Customers

Re,uirements$rodut

Measurement)analysis andimprovement

$rodut

realisation

Managementresponsibility

"nput*utput

Customers

Satisfation


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:ppendi< "" "ssue authorisation and control

;'e ontrol of t'is manual is t'e responsibility of t'e ;e'nial Manager& Anymember of staff may initiate amendments& All amendments s'all be

aut'orised and issued by t'e ;e'nial Manager ;'e aut'orising signature ont'e ;able of Contents page a'ieves t'is&

Controlled &istri!ution

;'e master opy of t'is manual and a list of 'olders of opies subEet toamendment ontrol are 'eld by t'e ;e'nial Manager +nly opies ofdouments assigned a serial number and reorded on t'e ontrolled*istribution 7ist are subEet to issue and amendment ontrol& Controlledopies of t'e Quality Management System Manual) $roess proedures and8ritis' Standards 'ave been issued as follo(s

;'e list of 'olders is as follo(s

Quality management system manual=

Copy o. 4older Re(. Status &ate of "ssue1 eneral +ffie 12 ;e'nial

manager 1

% CAR@S 1

-docs-quality manual part 1 (2)

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