© farhan mir 2012 ims current issues in management m phil technology management perspectives and...

© Farhan Mir© Farhan Mir

20201212 IMSIMS

Current Issues in Current Issues in ManagementManagement

M Phil M Phil

Technology Technology ManagementManagement

Perspectives and Research Findings

Course Lecturer: Farhan Mir


20201212 IMSIMS


IMSIMS

Technology GrowthTechnology Growth

1770 1840 1890 1940 1990

cotton

iron

coal

transport

steel energy (oil)

microelectronics

mechanisation

steam power

heavy engineering

mass

production

ITC

years

key industries

Technology Wave

Textiles

Waterpower

Canals

Steam engines

Machine tools

Railways

Steamships

Electrical & heavy

engineering

Synthetic dyes

Electricity

Biotechnology

Space

Environmental technologies

Advanced materials

Cars

Airlines

Petrochemicals

Process plants

Plastics

Motorways

Weapons

Aluminium

Computers

Telecomms

Software

Robotics

Internet


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Hitachi - example of a global corporation

third largest global electronics company $3.5bn pa on R&D

11,900 R&D staff9000 in new products development (NPD)9000 in new products development (NPD)

2800 in central research facility2800 in central research facility

110 in fundamental science110 in fundamental science


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Technology ManagementTechnology Management

Integrated planning, design, optimization, operation and control of technological products, processes and services

Often Technology Management focus is on

Acquisition of Technology through set Acquisition of Technology through set proceduresprocedures

Innovation for competitive advantageInnovation for competitive advantage

A greater emphasis and trend reflects the growth of Outsourcing in the area


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Technology Technology Implementation ProcessImplementation Process

Acquisition

Development

Testing

Documentation

Training

Conversion

Maintenance


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The Diffusion of The Diffusion of Innovation TheoryInnovation Theory

Almost all Technological Innovations follow a four stage pattern

EmergenceEmergence

GrowthGrowth

MaturityMaturity

AgingAging


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Perspectives on Perspectives on Technology ManagementTechnology Management

Technology's impact on work is contingent on a broad set of factors, including

The reasons for its introductionThe reasons for its introduction

Management philosophyManagement philosophy

The degree of a shared agreement The degree of a shared agreement about technology and work about technology and work organizationorganization

The process of technology The process of technology development and implementation. development and implementation.


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Acceptability of Telemedicine Acceptability of Telemedicine Technology among Physicians Technology among Physicians Paul J. Hu, Patrick Y. K. Chau, Olivia R. Liu Sheng and Paul J. Hu, Patrick Y. K. Chau, Olivia R. Liu Sheng and Kar Yan TamKar Yan Tam

Examines the growing acceptance of Telemedicine technology among physicians using the TAM model

ΤΑΜ is an intention-based model developed specifically for explaining and/or predicting user acceptance of computer technology

Found that the model is reasonably useful in explaining the growing acceptance


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Acceptability of Telemedicine Acceptability of Telemedicine Technology among PhysiciansTechnology among Physicians

Perceived usefulness was found to be a significant determinant of attitude and intention but perceived ease of use was not. The finding suggests that ΤΑΜ may not be appropriate for user populations who have considerably above-average general competence and intellectual capacity or have constant and reliable access to assistance in operating technology. The explanatory power of ΤΑΜ, particularly the perceived ease of use factor, may weaken as the competency of the users increases


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ResultsResultsTogether, perceived usefulness and perceived ease of use accounted for only 37 percent of the variances in attitude, which is considerably less combination of perceived usefulness and attitude explained 44 percent of the variances in intention to use the technology, which is also less as compared to older studies


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IT ManagementIT ManagementThe Management of IT resources for the gain of competitive advantage.It is a complex blend of Management, Information Technology, Organization and most importantly PeopleAs the technology itself is changing at a faster pace the management of these technologies require updated strategies and methodologies

IT portfolio analysisIT portfolio analysis

Make Vs Buy decisionsMake Vs Buy decisions

Hire Vs Train QuestionHire Vs Train Question

Outsourcing ITOutsourcing IT


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IT Outsourcing: Analytical IT Outsourcing: Analytical Framework by Yu-Che Chen and Framework by Yu-Che Chen and James PerryJames Perry


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Organizational Change Organizational Change through ITthrough IT

“IT increasingly changes jobs, skill needs, and

relationships. Technical change has become

synonymous with organizational change. Such

change can be complex, painful, and disruptive.

The people side of IT is often more difficult to

anticipate and manage smoothly than is the

technological side.” Peter Keen

Author and IT Visionary


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IT Management IT Management Transformation Transformation

Centralization & decentralization

A total business approach around ITIn-sourcing & outsourcing (the make-or-buy decision)

Top management engagement—active participation


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Obstacles in IS/IT Obstacles in IS/IT ImplementationImplementation


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Impact of Information Technology Impact of Information Technology Management Practices on Customer Management Practices on Customer Service by Jahangir Karimi, Toni M. Service by Jahangir Karimi, Toni M. Somers and Yash P. GuptaSomers and Yash P. Gupta

Study has provided empirical evidence for differences in IT management practices in firms where IT has the potential to impact marketing and/or operations functions of firms in order to increase customer service. Based on the responses from 213 IT leaders in the financial services industry, this study has shown that the level of IT management practices varies significantly in firms where IT has the potential to impact marketing and/or operations functions.


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Impact of Information Technology Impact of Information Technology Management Practices on Customer Service Management Practices on Customer Service by Jahangir Karimi, Toni M. Somers and Yash by Jahangir Karimi, Toni M. Somers and Yash P. GuptaP. Gupta

© farhan mir 2012 ims current issues in management m phil technology management perspectives and...

Documents

onacquisition of technology

operating technology

perceived ease of use

intentionbased model

physiciansperceived

tam model

technological innovations

set proceduresinnovation