© herrmann global, llc 2014 better thinking. better performance. better results. the business of...
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© Herrmann Global, LLC 2014Better Thinking. Better Performance. Better Results.
The Business of Thinking®
The Business of Thinking
ThinkAbout Communicating
© Herrmann Global, LLC 2014
Whole Brain® Model
Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.
LOGICALANALYTICALFACT-BASED
QUANTITATIVE
ORGANIZEDSEQUENTIAL
PLANNEDDETAILED
HOLISTICINTUITIVE
INTEGRATINGSYNTHESIZING
INTERPERSONALFEELING-BASED
KINESTHETICEMOTIONAL
DUPPERRIGHT
AUPPERLEFT
LOWERLEFT
B
LOWERRIGHT
C
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Introduction
• What do you communicate about?• Who do you communicate with?• How do you communicate?• Why do you communicate?• What often happens? • What goes wrong?
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Everyday Communication
• We do it all day, every day• We cannot exist without communicating• We communicate in many different ways• There are always at least two people involved — the
sender and the receiver• Sometimes we have time to think about what we are
going to say — other times we do not
© Herrmann Global, LLC 2014
COMMUN I CAT I ON
In the ThinkAbout Communicating Module we will discuss:•The impact that our thinking has on the way we communicate•The Whole Brain® Communicator to use when you have time to prepare•How to have a Whole Brain ® conversation when you have no time to prepare •How to talk from all 4 languages of the brain
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• How does your thinking affect the way you communicate?
• How do the different quadrants communicate? • What are some of the characteristics of each quadrant?
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The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © Herrmann Global, LLC 2014
ThinkAbout CommunicatingHow do the 4 quadrants like to communicate?
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ThinkAbout CommunicatingW
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How Do I Communicate?
• How do you like to communicate?• What sort of things do you do?• What don’t you do?• “ThinkAbout” your everyday communication. What does
this tell you about how effective you are? What can you do to be more effective?
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ThinkAbout ListeningW
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How Do I Listen?
• How do you like to listen?• What sort of things do you do?• What sort of things don’t you do?• “Think About” your everyday communication. How
effective are you as a listener? What can you do to be more effective?
© Herrmann Global, LLC 2014
Communication between people within a quadrant: Free Flow and ‘same wave length’ — but can be competitive and tribal
My most preferred quadrant is:
Name someone who is in the same quadrant as you.
How do you the two of you communicate?
A
B
D
C
Scenario 1 — Same-Quadrant
Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.
© Herrmann Global, LLC 2014
A
B
D
C
Scenario 2 — Compatible-Quadrant
Communication between people with same left or right dominance: Supportive, reinforcing — sometimes leads to a false sense of understanding
Name someone who is in a compatible quadrant with you.
How do you the two of you communicate?
Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.
© Herrmann Global, LLC 2014
A
B
D
C
Scenario 3 — Contrasting-Quadrant
Communication between people with same limbic or cerebral dominance: Additive, synergistic — difference in styles can be challenging
Name someone who is in a contrasting quadrant from you.
How do you the two of you communicate?
Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.
© Herrmann Global, LLC 2014
A
B
D
C
Scenario 4 — Cross-Quadrant
Communication between people from diagonally opposing quadrants: Complimentary but may be confrontational — misunderstanding can occur
Name someone who is in the cross-quadrant from you.
How do you the two of you communicate?
Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.
© Herrmann Global, LLC 2014
• We tend to speak the language of our most preferred quadrant
• This means that other people may not always understand us
• We tend to listen from our most preferred quadrant
• This means we may not always understand others
• When you are not sure what language to speak, the best language is Whole Brain® language
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Introducing:The Whole Brain® Communicator
• Sometimes you have time to ‘ThinkAbout’ what you are going to say. Other times you do not. For example, a scheduled meeting or discussion gives you time to prepare; a chance or impromptu meeting does not.
• The Whole Brain® Communicator is for when you do have time to think about what you are going to say.
© Herrmann Global, LLC 2014
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A
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The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © Herrmann Global, LLC 2014
The Whole Brain® Communicator
3 What 2 Why
4 How 1 Who
♦ What is your objective?
♦ What do you want to achieve?
♦ What must everyone know?
♦ What are the key facts?
♦ What facts back up what you are saying?
♦ Are there any references/research?
♦ How much time do you have?
♦ Where it will occur?
♦ What resources will you need?
♦ How many people are involved?
♦ What constraints are you under?
♦ What approach will you use?
♦ Who is the audience?
♦ What do you know about them?
♦ What is their profile—most/least preferred quadrants?
♦ What language do they speak?
♦ What are going to do to ensure they understand you? How do they like to listen?
♦ Why are they involved?
♦ Why are talking to them?
♦ Why do they need to know?
♦ Why is it important to them?
♦ What other significant issues are involved?
♦ What are the main points to get across?
© Herrmann Global, LLC 2014
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The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © Herrmann Global, LLC 2014
Facts to get across? Industry/Economy Organizational Issues Need to improve
Need to understand impact they have on profitability of business
Main points to get across Competitive market forcing New work practices Need to do things differently next
year
Mostly long-term employees Average age 45 Variety of profiles, mainly A/B Tend to be conservative,
production driven, concerned about output and quality
Series of small group meetings Present facts, figures and big
picture Ask for commitment Answer any questions openly Do quickly, all in one week
The Whole Brain® Communicator Explaining the Corporate Objectives to My Staff
3 What 2 Why
4 How 1 Who
© Herrmann Global, LLC 2014
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The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © Herrmann Global, LLC 2014
The Situation:Plan and Prepare a Policy Statement
3 What 2 Why
4 How 1 Who
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Buying a house
My career path
Starting my own business
Moving house
Building a house
The perfect Christmas
The family vacation
Educating the children
Getting married
A weekend away
My favorite possession
Doing the garden
My best birthday
The perfect dinner party
Going camping
Having children
Cleaning the house
The family finances
Asking someone to marry you
Writing a book
Topic List to Chose From
ChatAbout
© Herrmann Global, LLC 2014
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The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © Herrmann Global, LLC 2014
The Whole Brain® Communicator
3 What 2 Why
4 How 1 Who
© Herrmann Global, LLC 2014
ThinkAbout CommunicatingW
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© Herrmann Global, LLC 2014
ThinkAbout ListeningW
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© H
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© Herrmann Global, LLC 2014
Module Summary
• We speak from our most preferred quadrant.• We hear from our most preferred quadrant.• Communication works well when people have the same
preferences.• Communication can become harder when people have
different preferences.• The best communication tends to be whole brained.
© Herrmann Global, LLC 2014
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