importance of communication communication model barriers hints skills summary
TRANSCRIPT
COMMUNICATION SKILLS
Advanced Communications
Adapted by Jennifer Gaddis from www.ucc.ie/careers
Overview
Importance of Communication Communication Model Barriers Hints Skills Summary
Skills you will need in college and careers
Self-Awareness
Self-Promotion
Initiative
Initiative
Communication Skills
Self-Confidence
Networking
Negotiation Skills
Political Awareness
Team Building
Decision Making
But watch out…It’s everywhere!
Essays Projects Presentations Exams Dating Applications Interviews
Meetings Reports Presentations Letters Emails Phone Web
COLLEGE EMPLOYMENT
THE COMMUNICATION MODELC
OM
MU
NIC
ATO
RR
EC
EIV
ER
FEEDBACK
FEEDBACK
encodingMESSAGE &
MEDIUM
decoding
Noise
Interference
Piece of cake?
VISUAL55%
TONAL38%
VERBAL7%
Communication
Non-verbal communication
Eye contact Facial expressions Body language Tone of voice Emphasis
Deliberate silence Timing Appearance Touch Hand movements
93% of all communication… is NON-verbal!
So what’s the problem?
Defensiveness Inarticulateness Hidden agendas (manipulation, false pretenses) Status Environment Hostility or unresolved conflicts
Hints for more effective communication in a
classroomSit up straight.
Lean forward.
Ask questions.
Nod your head.
Take notes & Talk to the teacher
Conflict Management & Resolution
This is a two-way street! Be careful of how you are presenting yourself
non-verbally Be prepared to listen Be interested Keep an open mind Listen for the main ideas Listen critically (ACTUALLY LISTEN!) Resist distractions Help the speaker
Conflict Management & Resolution
Four Types of Attitudes: Assertive— “I win; You win”
Passive— “I lose; You win”
Aggressive— “I win; You lose”
Passive-Aggressive— Manipulation often using guiltIndirect aggressionGiving hints that your angry, but
never directly saying it.
Conflict Management & Resolution
Assertive Behavior Ground Rules1. Clearly know what it is you want to achieve or
address2. Make a clear statement3. Be calm and rational4. Be specific5. State what you will and will not do or agree to6. Do not get side-tracked7. Choose time and place for discussion, but be fair8. Give reasons, NOT excuses9. Consider compromises
Conflict Management & Resolution
Focus on what is changeableEmphasize observed behaviorElicit informationDefine ground rulesBe flexibleAccept ownershipChoose specific examplesKnow key messages
Summary
Good communicators… Are aware of their non-verbal communication Know what they want to say Establish and maintain relationships Understand others’ perspectives Are active listeners Understand and clarify messages