& insurance director, financial services patrick galbraith ... · lending trade settlement...
TRANSCRIPT
Max SmithGlobal Product Marketing Manager
Patrick GalbraithDirector, Financial Services & Insurance
Today’s Speakers
The Challenge
Process Friction
Celonis Methodology
Know. Sense. Act.
Customer Success Story
Top 5 US Bank
Q & A
Background
Current State of Affairs in Banking
Agenda
Companies spend billions on digitizing processes with enterprise software
Mainframe PC ERP Cloud Apps
‘70s ‘80s ‘90s ‘00s ‘10s
LoB Apps
508enterprise
applicationson average
per company
$431Btotal spend
on enterprise softwareglobally
2/3of CEOs say
digital strategy is a top priority
“Digitalization is rapidly changing how organizations create value and how they compete.”
Source: Gartner
But processes still don’t deliverthe expected results
20days average for
customer onboarding
25net promoter
score
68%repeat customers
KPIs in the world’s best run companies
Sources: Industry Benchmarks, Celonis Customers
“Digital transformation projects areover budget and behind schedule.”
Processes across the entire Banking value chain
Customer
Finance & AdministrationOperations
GovernanceRisk
Compliance
Lead-to-Order
Customer Lifecycle Mgmt.
Customer Onboarding
Credit Application
Credit Recovery
Portfolio Mgmt
Customer Expansion
Customer Service
Accounts Payable
Accounts Receivable
Management Reporting
Treasury Management
Record-to-Report
Master Data Management
HR
IT Service Mgmt
Product Lifecycle Mgmt
Claims Processing
Underwriting
Lending
Trade Settlement
Payment Processing
Currency/FX
Risk Management
AML
KYC
Sanction & PEP Screening
OFAC
Payment Screening
Regulatory Reporting
Fraud Prevention
SLA Violations
Case Processing Time
Maker-Checker Violations
Automated Resolutions
% High Risk Customers
% False Positives
% Late Submission
Fraud Cases Prevented
Cycle Time
SLA Adherence
Compliance
Approval Workflows
% of High-Risk Customers
Segregation of Duties
Conversion Rate
Time-to-Market
AP/AR Turnover
DPO & DSO
Operating Cash Flow
Working Capital
Manual Interventions
Late Adjustments
Multi-Hop Incidents
Employee Satisfaction
Conversion Rate
Retention Rate
CSAT Scores
Onboarding Time
Automated Applications
Products per Customer
Credit Outstanding
Lead Time
Front-Office Processing
Increased focus since Covid in Banking
Process friction: Credit Application and KYC
KYC Processinitiated
Caseviolates SLA
Applicationcreated
Applicationleakage
Legacy
The symptoms are feltacross the enterprise
You can’t see howprocesses really run
You don’t know where friction is and the root causes
You don’t have the means to fix the friction
$100M+Annual recurring
revenue
2,000+ customer
deployments
100+% Growth
YoY
Industry-leading customers
Analyst endorsements Global press coverage
Global reach & success
The high-growth tech company leadingthe AI-powered Process Mining revolution
You should be exploring Process Mining.
Celonis… the market leader in process mining- Market Guide For Process Mining 2019
Celonis Methodology
Detect friction and understand root causes
• Real-time data collection• 80+ pre-built process
connectors• Patented process visualization• Custom connection builder
• AI and ML root-cause analysis• Process conformance and
benchmarking• 400+ pre-built ML skills and
codified business logic
• Outcome-based prioritization and next-best action recommendations
• 100+ pre-built source system automations
• Drag-and-drop workflow builder
how your processes really run across all source systems
friction points and their root causes in real time
with intelligent automation and process improvements
Know Sense Act
See how processesrun in real-time
Turn insights into instant, automated action
• Markets: Improve straight through processing, reduce risk in front to back processes
• TTS: streamline payment operations, focus removing manual touchpoints • Corporate: Reduce cycle time for cash liquidity reporting process by 50%,
removing manual activities, and improving accuracy
IndustryFinancial ServicesBankingEmployees200,000+
ProcessesPaymentsRepair Analytics Client ServiceTradingReportingRegulatory…and more
Top 5 US Bank: From a single Process to Enterprise roll-out in 9 months
15 +Processes deployed
in parallel
2018 Proof of Concept
January ‘19Deployment in treasury and payments
March ‘19 Expansion into markets
August ’19Enterprise wide scale out
May ‘191 Week POC regulatory reporting
Thank You