© laboratori guglielmo marconi - prato workshop – 5 march 2007 experimental introduction of...

© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007

Experimental introductionof Digital Signaturein the PA and Healthcarein Bologna

Experimental introductionof Digital Signaturein the PA and Healthcarein Bologna


IndexIndexIndexIndex

Context Italian scenario Bologna Citizen Card Digital signature pilot

Healthcare CNS-bankpass City Council Managers

LABS’ role Results


ContextContext::Bologna – e-gov and the cityBologna – e-gov and the city

CUP: a personal magnetic card for healthcare services in operation for more than 10 years

DiMMi: a network of self-service kiosks for civil registry certificates and tax payments

IPERBOLE: the first Italian civic network (1995) – now gone wireless

380.000 inhabitants380.000 inhabitants

100.000 100.000 university university students students


ContextContext::regional and national scenarioregional and national scenario

National projects for telematics services and back office re-engineering

Services to be delivered

National Smart Cards

How to access services on the net

LEPIDA, the regional broadband network

2650 km of fiber optic backbone

1750 km already in place


Italian scenarioItalian scenario::Electronic Identity CardElectronic Identity Card

Goals Improve identity card security Harmonise local and national services Ensure national interoperability Should have been mandatory from 1.1.2006

Features Microchip contact card

- Authentication certificate- Digital signature certificate- Healthcare-related data

Optical band Visible information


Italian scenarioItalian scenario::Carta Nazionale ServiziCarta Nazionale Servizi

Goals Launched as a "bridge solution“ to bypass the

constraints of the CIE To avoid proliferation of local solutions To be used solely for identification on a network

Features: Same medium as the CIE, but no optical band and

no photograph Emitted by the Cities with CIE-like ID certificate on

board Less stringent central control


Bologna Citizen Card:Bologna Citizen Card:The visionThe vision


Bologna Citizen Card:Bologna Citizen Card:ObjectivesObjectives

Unique circuit for access to services Implement an integrated telematics system to

distribute and give access to services in the city

Simplified administration Simplify relations between providers (public

administration, healthcare, utilities, etc.) and users (citizens, professionals and enterprises)

One card for all citizens Offer to all citizens a unique means

to have access to a variety of services related to life in the city


Bologna Citizen Card:Bologna Citizen Card:The service centreThe service centre

SERVICE CENTRE

USERS

Call centre Call centre

PortalPortal

ComuneComune UniversityUniversityHealthcareHealthcare

Utilities and Utilities and commercial commercial providersproviders

User data baseUser data base

INDUSTRY

PERSONALISATIONCENTRE

BANKBANK


Digital signature pilotDigital signature pilot::The rationaleThe rationale

2001-2004: Laboratori G. Marconi co-ordinated a number of

pilot experiences with digital signature in the PA and in the healthcare structures in Bologna

Sinergy was created with EU-funded projects (SPES, eEPOCH) and regional projects (Laboratori in Rete)

Goals Analyse technical and organisation problems Test different contexts/applications with

few users Verify service functionality Assess system complexity vs. potential

simplification in administration Estimate costs and benefits Evaluate full scale deployment


Digital signature pilot:Digital signature pilot:Experimenting in healthcareExperimenting in healthcare

Test sites Ausl Città di Bologna Azienda Ospedaliera S.Orsola-Malpighi Istituto Ortopedico Rizzoli

Users Internal users (medical staff in a selected ward) External providers

Objectives Digital signature to sign medical reports

- Digital registration of reports- Verification of digitally signed reports

Digital signature for online provision contracts (e-procurement)


Digital signature pilot:Digital signature pilot: CNS - Bankpass CNS - Bankpass

Objectives Following an agreement signed by the City

of Bologna and the Ministry of Innovation and Technology (Feb 2003), Bologna set up a pilot project to test the integration of

- CNS (secure access to online services) - BANKPASS web (secure online payment)

The pilot involved an application for professionals regarding civil works permits management


Digital signature pilot:Digital signature pilot:Sportello Edilizia e ImpreseSportello Edilizia e Imprese


Digital signature pilot:Digital signature pilot: DS for City Council ManagersDS for City Council Managers

Situazione Managers in the City Council could request

a smart card badge with a digital signature Used to sign official documents

Matricola n . 00894940


Digital signature pilot:Digital signature pilot:LABS’ roleLABS’ role

Studies Feasibility study Cost-benefit analysis Definition of a model Analysis and update of internal processes

Project management Pilot co-ordination User training and technical assistance Monitoring of tests Link with European projects

Technical activity Personalisation and emission processes System integration Security policy implementation and harmonisation Upgrade of software applications Installation of hardware device and drivers


Lessons learntLessons learnt::Hot issuesHot issues

Software problems integration with legacy systems upgrade of drivers and digital signature software signature procedures not always quick enough

Impact on organisation is often underestimated sustainability of emission processes

Legal aspects digital archiving and conservation renovation of certificates

Uncertain national timing caused delays in most local initiatives

Integration with the banking world severe constraints affecting management processes clearing problems


Lessons learntLessons learnt::multi-service pros and consmulti-service pros and cons

• Integrability vs. sustainability

» complexity costs (integration, management, clearing)

• Different application needs:

» User identification is priority for most players

» Digital signature required only for specific qualified user categories

» Secure payment for online applications

» Pre-paid service for mobility applications

a “killer application” guarantees a high penetration rate

the more servicesthe faster the diffusion

• Critical mass and success factors


Lessons learnt:Lessons learnt: user acceptanceuser acceptance

e-procurement was very successful is very time-saving in all phases of tendering and

provisioning widely used in many online call for tenders

digital signature for medical reports acceptance varies depending on the context

(medical wards, applications) faster and secure reporting and consultation


ContactContact

Carlo PentimalliLaboratori Gugliemo Marconi SpAVia Porrettana, 123

40044 Pontecchio Marconi (BO)

051-4392876 [email protected] www.labs.it

© laboratori guglielmo marconi - prato workshop – 5 march 2007 experimental introduction of...

Documents

bologna slide

city slide

healthcare services

city of bologna

management slide

marconi coordinated

vision slide

place slide