lincolnshire link transition to healthwatch visual impairment report
TRANSCRIPT
Lincolnshire LINk
Transition to HealthWatch Visual Impairment Report
LINk v HealthWatch Key differences
Pathfinder proposal– opportunity to develop a model that addresses the unique challenges of this county
Work together to achieve a HealthWatch that works for Lincolnshire
October 2012
Visual Impairment Report
Partnership Working◦South Lincs Blind Society◦Lincoln & Lindsey Blind Society◦Lincolnshire Visual Impairment Services◦Action for Blind People◦Sense
468 Completed surveys 20% Response rate
Hospital GP Dealing with correspondence 23% 24%
Being identified as a patient with sight loss 10%
15%
Accessing or navigating the premises 12%11%
Knowing when it is your turn 11% 16%
Dealing with Prescriptions/Medication 11%
12% Communicating with the medical staff 8%
5%
Making Appointments 6% 11%
Cancelling Appointments 4%5%
What People told us“directions given
are 'over here' instead of turn right or left, I have to regularly point out that I have a vision problem”
“They never send me letters in large print so I cannot read telephone numbers to contact the hospital to change appointments”
“Layout of waiting areas, poorly lit and arranged,
very confusing”
“I have to rely on
relatives to get to the hospital and they are working people”
“I cannot see screen to be called. I cannot read prescriptions”
What we found Simple adjustments to systems and ways
of working
Lack of understanding
Reliance on Carers
Transport
Good practice
Outcomes Review of services underway within -
United Lincolnshire Hospital TrustLincolnshire Community Health Services Trust
NHS Lincolnshire – Public & Patient Experience Steering Group GPs Communication Gateway
National Vision Strategy
Thank you
Questions & Suggestions
www.lincolnshirelink.org.uk
Facebook – HealthWatch Lincolnshire LINk