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&&MarketingMarketingMarketingMarketing
The Planning ProcessThe Planning ProcessThe Planning ProcessThe Planning Process
PlanningIntroductionIntroductionIntroductionIntroduction The Planning ProcessThe Planning Process The Planning ProcessThe Planning Process Generally, plans cover at least four areas:Generally, plans cover at least four areas:
Marketing Objective Marketing Objective andand Strategy (The 5 Ps) Strategy (The 5 Ps) Advertising Objective Advertising Objective and and StrategyStrategy Creative Strategy (The Advertising Message)Creative Strategy (The Advertising Message) Media Objective Media Objective and and Media StrategyMedia Strategy Other Plans Other Plans and and StrategiesStrategies
Sales Promotion, PR, etc.Sales Promotion, PR, etc.
Generally, plans cover at least four areas:Generally, plans cover at least four areas: Marketing Objective Marketing Objective andand Strategy (The 5 Ps) Strategy (The 5 Ps) Advertising Objective Advertising Objective and and StrategyStrategy Creative Strategy (The Advertising Message)Creative Strategy (The Advertising Message) Media Objective Media Objective and and Media StrategyMedia Strategy Other Plans Other Plans and and StrategiesStrategies
Sales Promotion, PR, etc.Sales Promotion, PR, etc.
PlanningIntroduction The Planning ProcessThe Planning Process The Planning ProcessThe Planning Process This approach isn’t for everybody. This approach isn’t for everybody. Generally, this approach is right for aGenerally, this approach is right for a consumer- consumer-
oriented marketer.oriented marketer. For example,For example, a small industrial firm a small industrial firm might emphasize might emphasize
other things - such as: other things - such as: Trade ShowsTrade Shows Their ownTheir own Sales Force Sales Force or or Sales Reps Sales Reps Current Customer RelationshipsCurrent Customer Relationships And also do someAnd also do some Trade Advertising Trade Advertising
However,However, the underlying principles apply. the underlying principles apply.
This approach isn’t for everybody. This approach isn’t for everybody. Generally, this approach is right for aGenerally, this approach is right for a consumer- consumer-
oriented marketer.oriented marketer. For example,For example, a small industrial firm a small industrial firm might emphasize might emphasize
other things - such as: other things - such as: Trade ShowsTrade Shows Their ownTheir own Sales Force Sales Force or or Sales Reps Sales Reps Current Customer RelationshipsCurrent Customer Relationships And also do someAnd also do some Trade Advertising Trade Advertising
However,However, the underlying principles apply. the underlying principles apply.
A Ten Part ProcessA Ten Part Process A Ten Part ProcessA Ten Part Process
PlanningIntroductionIntroduction
EvaluationEvaluation1. Situation Analysis1. Situation Analysis2. Research2. Research3. Problems & Opportunities 3. Problems & Opportunities
Goal SettingGoal Setting4. Marketing Objective 4. Marketing Objective 5. Budget5. Budget
And then...And then...
EvaluationEvaluation1. Situation Analysis1. Situation Analysis2. Research2. Research3. Problems & Opportunities 3. Problems & Opportunities
Goal SettingGoal Setting4. Marketing Objective 4. Marketing Objective 5. Budget5. Budget
And then...And then...
A Ten Part ProcessA Ten Part Process A Ten Part ProcessA Ten Part Process
PlanningIntroductionIntroductionIntroductionIntroduction
Building the PlanBuilding the Plan6. Strategies6. Strategies7. Advertising Creative 7. Advertising Creative 8. Media 8. Media 9. Sales Promotion 9. Sales Promotion
+ Other appropriate+ Other appropriate “IMC” plans and strategies “IMC” plans and strategies
Building the PlanBuilding the Plan6. Strategies6. Strategies7. Advertising Creative 7. Advertising Creative 8. Media 8. Media 9. Sales Promotion 9. Sales Promotion
+ Other appropriate+ Other appropriate “IMC” plans and strategies “IMC” plans and strategies10. Evaluation
Now let’s go step by step…Now let’s go step by step… Now let’s go step by step…Now let’s go step by step…
Also called Background Review It’s a Summation of current knowledge:
Current Users Seasonality Geography Creative Requirements Purchase Cycle Competitive Review
Also called Background Review It’s a Summation of current knowledge:
Current Users Seasonality Geography Creative Requirements Purchase Cycle Competitive Review
Planning1.1. Situation AnalysisSituation Analysis 1.1. Situation AnalysisSituation Analysis
And anything else that might help you understand your situation.
And anything else that might help you understand your situation.
You doYou do Secondary Research Secondary Research firstfirst You doYou do Primary Research Primary Research secondsecond Research is usually in these three areas:Research is usually in these three areas:
Target AudienceTarget Audience Improve Understanding, Gain InsightImprove Understanding, Gain Insight
Factors That Motivate Purchase BehaviorFactors That Motivate Purchase Behavior Improve Effectiveness, Gain InsightImprove Effectiveness, Gain Insight
Unique Brand CharacteristicsUnique Brand Characteristics Look forLook for key point of difference key point of difference
You doYou do Secondary Research Secondary Research firstfirst You doYou do Primary Research Primary Research secondsecond Research is usually in these three areas:Research is usually in these three areas:
Target AudienceTarget Audience Improve Understanding, Gain InsightImprove Understanding, Gain Insight
Factors That Motivate Purchase BehaviorFactors That Motivate Purchase Behavior Improve Effectiveness, Gain InsightImprove Effectiveness, Gain Insight
Unique Brand CharacteristicsUnique Brand Characteristics Look forLook for key point of difference key point of difference
Planning2.2. ResearchResearch 2.2. ResearchResearch
Research Techniques:Research Techniques: Qualitative Research
Focus groupsOne-on-one interviews
Quantitative ResearchSurveysObservationExperiments
When preparing When preparing The Research PlanThe Research PlanBe sure to know what you’re looking for!Be sure to know what you’re looking for!
Research Techniques:Research Techniques: Qualitative Research
Focus groupsOne-on-one interviews
Quantitative ResearchSurveysObservationExperiments
When preparing When preparing The Research PlanThe Research PlanBe sure to know what you’re looking for!Be sure to know what you’re looking for!
Planning2.2. ResearchResearch 2.2. ResearchResearch
Also known as aAlso known as a “SWOT” Analysis “SWOT” Analysis Strengths, Weaknesses, Opportunities, ThreatsStrengths, Weaknesses, Opportunities, Threats
““For every problem there is an opportunity”For every problem there is an opportunity” Understanding problems is a critical skillUnderstanding problems is a critical skill Identify the right problem and you’re on the Identify the right problem and you’re on the
road to the solutionroad to the solution And, whatever you do…And, whatever you do…
Also known as aAlso known as a “SWOT” Analysis “SWOT” Analysis Strengths, Weaknesses, Opportunities, ThreatsStrengths, Weaknesses, Opportunities, Threats
““For every problem there is an opportunity”For every problem there is an opportunity” Understanding problems is a critical skillUnderstanding problems is a critical skill Identify the right problem and you’re on the Identify the right problem and you’re on the
road to the solutionroad to the solution And, whatever you do…And, whatever you do…
Planning3.3. Problems & OpportunitiesProblems & Opportunities 3.3. Problems & OpportunitiesProblems & Opportunities
Don’t solve the wrong problemDon’t solve the wrong problem!! Don’t solve the wrong problemDon’t solve the wrong problem!!
The The Marketing ObjectiveMarketing Objective is is a numbera number The The Marketing ObjectiveMarketing Objective is is a numbera number
Planning4.4. The ObjectiveThe Objective 4.4. The ObjectiveThe Objective
It is theIt is the goalgoal of yourof your marketing activities marketing activities Usually, it is aUsually, it is a sales sales or or volume goal volume goal It may be difficult to get to, but the final It may be difficult to get to, but the final
answer is answer is simplesimple and and measurable.measurable.
It is theIt is the goalgoal of yourof your marketing activities marketing activities Usually, it is aUsually, it is a sales sales or or volume goal volume goal It may be difficult to get to, but the final It may be difficult to get to, but the final
answer is answer is simplesimple and and measurable.measurable.
Determining a budget Determining a budget usually involves usually involves askingasking two very important questions: two very important questions:
Determining a budget Determining a budget usually involves usually involves askingasking two very important questions: two very important questions:
Planning5.5. The BudgetThe Budget 5.5. The BudgetThe Budget
How much will it take?How much will it take?How much do we have?How much do we have?
Here are ways marketers work to develop Here are ways marketers work to develop good answers to those questions.good answers to those questions.
How much will it take?How much will it take?How much do we have?How much do we have?
Here are ways marketers work to develop Here are ways marketers work to develop good answers to those questions.good answers to those questions.
Budgeting MethodsBudgeting Methods Budgeting MethodsBudgeting MethodsPlanning5.5. The BudgetThe Budget 5.5. The BudgetThe Budget
Historical expendituresHistorical expenditures A to S ratio A to S ratio (Advertising to sales ratio)(Advertising to sales ratio)
Elements of the budgetElements of the budget Advertising Advertising (Media and Production)(Media and Production) Sales promotion Sales promotion (may include discounts)(may include discounts) PR PR and and Event marketingEvent marketing All otherAll other
Historical expendituresHistorical expenditures A to S ratio A to S ratio (Advertising to sales ratio)(Advertising to sales ratio)
Elements of the budgetElements of the budget Advertising Advertising (Media and Production)(Media and Production) Sales promotion Sales promotion (may include discounts)(may include discounts) PR PR and and Event marketingEvent marketing All otherAll other
Marketing Strategies Marketing Strategies state how you will state how you will fulfill thefulfill the Objective Objective
The Marketing StrategiesThe Marketing Strategies become become discipline-specific objectives for…discipline-specific objectives for… Advertising CreativeAdvertising Creative Advertising MediaAdvertising Media Sales Promotion Sales Promotion and and Public Relations Public Relations
Marketing Strategies Marketing Strategies state how you will state how you will fulfill thefulfill the Objective Objective
The Marketing StrategiesThe Marketing Strategies become become discipline-specific objectives for…discipline-specific objectives for… Advertising CreativeAdvertising Creative Advertising MediaAdvertising Media Sales Promotion Sales Promotion and and Public Relations Public Relations
Planning6.6. StrategiesStrategies 6.6. StrategiesStrategies
A Sample Creative Strategy TemplateA Sample Creative Strategy Template:: To convince:To convince: ______________________________________ To use:To use: ______________________________________ Instead of:Instead of: ______________________________________ Because:Because: ______________________________________
A Sample Creative Strategy TemplateA Sample Creative Strategy Template:: To convince:To convince: ______________________________________ To use:To use: ______________________________________ Instead of:Instead of: ______________________________________ Because:Because: ______________________________________
Creating The Advertising Message:Creating The Advertising Message: Creating The Advertising Message:Creating The Advertising Message:
Planning7.7. Advertising CreativeAdvertising Creative 7.7. Advertising CreativeAdvertising Creative
Target AudienceTarget Audience
Brand/ProductBrand/Product
CompetitionCompetition
Target AudienceTarget Audience
Brand/ProductBrand/Product
CompetitionCompetitionFactors that influence Factors that influence purchase behavior + purchase behavior + Factors that influence Factors that influence purchase behavior + purchase behavior + (Target Audience Insight) (Target Audience Insight) (Target Audience Insight) (Target Audience Insight)
A Sample Creative StrategyA Sample Creative Strategy:: To convince:To convince: ______________________________________ To buy:To buy: ______________________________________ Instead of:Instead of: ______________________________________ Because:Because: ______________________________________
A Sample Creative StrategyA Sample Creative Strategy:: To convince:To convince: ______________________________________ To buy:To buy: ______________________________________ Instead of:Instead of: ______________________________________ Because:Because: ______________________________________
Creating The Advertising Message:Creating The Advertising Message: Creating The Advertising Message:Creating The Advertising Message:
Planning7.7. Advertising CreativeAdvertising Creative 7.7. Advertising CreativeAdvertising Creative
Adults 35-54Adults 35-54
VolkswagenVolkswagen
Other carsOther cars
Adults 35-54Adults 35-54
VolkswagenVolkswagen
Other carsOther carsVolkswagen will last Volkswagen will last a long time a long time Volkswagen will last Volkswagen will last a long time a long time
To convince:To convince: ______________________________________ To buy:To buy: ______________________________________ Instead of:Instead of: ______________________________________ Because:Because: ______________________________________
To convince:To convince: ______________________________________ To buy:To buy: ______________________________________ Instead of:Instead of: ______________________________________ Because:Because: ______________________________________
Creating The Advertising Message:Creating The Advertising Message: Creating The Advertising Message:Creating The Advertising Message:
Planning7.7. Advertising CreativeAdvertising Creative 7.7. Advertising CreativeAdvertising Creative
Adults 35-54Adults 35-54
VolkswagenVolkswagen
Other carsOther cars
Adults 35-54Adults 35-54
VolkswagenVolkswagen
Other carsOther carsVolkswagen will last Volkswagen will last a long time a long time Volkswagen will last Volkswagen will last a long time a long time
Media Objectives Media Objectives usually include:usually include: Target AudienceTarget Audience GeographyGeography SeasonalitySeasonality Reach or Frequency objectiveReach or Frequency objective
The Media Plan The Media Plan will work to achieve those will work to achieve those objectives in the most efficient way.objectives in the most efficient way.
Media Objectives Media Objectives usually include:usually include: Target AudienceTarget Audience GeographyGeography SeasonalitySeasonality Reach or Frequency objectiveReach or Frequency objective
The Media Plan The Media Plan will work to achieve those will work to achieve those objectives in the most efficient way.objectives in the most efficient way.
Planning8.8. Advertising MediaAdvertising Media 8.8. Advertising MediaAdvertising Media
A Media Flow Chart A Media Flow Chart can help you can help you visualize the visualize the Media PlanMedia Plan::
A Media Flow Chart A Media Flow Chart can help you can help you visualize the visualize the Media PlanMedia Plan::
Planning8.8. Advertising MediaAdvertising Media 8.8. Advertising MediaAdvertising Media
Put a calendar time-line across the topPut a calendar time-line across the top Put a calendar time-line across the topPut a calendar time-line across the top
Place Place the the
media media down down
the the sideside
Place Place the the
media media down down
the the sideside
A Media Flow Chart can help you visualize the Media Plan::
A Media Flow Chart can help you visualize the Media Plan::
Planning8.8. Advertising MediaAdvertising Media 8.8. Advertising MediaAdvertising Media
Place Place the the
media media down down
the the sideside
Place Place the the
media media down down
the the sideside
Put a calendar time-line across the topPut a calendar time-line across the top Put a calendar time-line across the topPut a calendar time-line across the top
Sales PromotionSales Promotion Sales PromotionSales Promotion
Planning9.9. Sales Promotion & PRSales Promotion & PR 9.9. Sales Promotion & PRSales Promotion & PR
Consumer Promotion = Win/Free/Save Consumer Promotion = Win/Free/Save Sweepstakes & ContestsSweepstakes & Contests Added Value Extras/Bonus PacksAdded Value Extras/Bonus Packs Coupons/Savings/RebatesCoupons/Savings/Rebates
Trade Promotion =Trade Promotion = Allowances Allowances Other Payments/IncentivesOther Payments/Incentives Events/Sales ContestsEvents/Sales Contests
Consumer Promotion = Win/Free/Save Consumer Promotion = Win/Free/Save Sweepstakes & ContestsSweepstakes & Contests Added Value Extras/Bonus PacksAdded Value Extras/Bonus Packs Coupons/Savings/RebatesCoupons/Savings/Rebates
Trade Promotion =Trade Promotion = Allowances Allowances Other Payments/IncentivesOther Payments/Incentives Events/Sales ContestsEvents/Sales Contests
Public Relations =Public Relations = Public Relations =Public Relations =
Planning9.9. Sales Promotion & PRSales Promotion & PR 9.9. Sales Promotion & PRSales Promotion & PR
Product Publicity OpportunitiesProduct Publicity Opportunities 3rd Party Endorsements & “Influencers” 3rd Party Endorsements & “Influencers”
(columnists, talk show hosts, etc.)(columnists, talk show hosts, etc.) Press RelationsPress Relations Other Strategic PublicityOther Strategic Publicity
May also include…May also include… Event Marketing Event Marketing
Product Publicity OpportunitiesProduct Publicity Opportunities 3rd Party Endorsements & “Influencers” 3rd Party Endorsements & “Influencers”
(columnists, talk show hosts, etc.)(columnists, talk show hosts, etc.) Press RelationsPress Relations Other Strategic PublicityOther Strategic Publicity
May also include…May also include… Event Marketing Event Marketing
It starts and ends with ResearchIt starts and ends with Research Methods for evaluating the plan.Methods for evaluating the plan. Input/learning for next year’s planInput/learning for next year’s plan Methods include:Methods include:
Tracking studiesTracking studies Attitude, usage, and awareness studiesAttitude, usage, and awareness studies
CreativeCreative RecallRecall PersuasionPersuasion
It starts and ends with ResearchIt starts and ends with Research Methods for evaluating the plan.Methods for evaluating the plan. Input/learning for next year’s planInput/learning for next year’s plan Methods include:Methods include:
Tracking studiesTracking studies Attitude, usage, and awareness studiesAttitude, usage, and awareness studies
CreativeCreative RecallRecall PersuasionPersuasion
Planning10.10. EvaluationEvaluation 10.10. EvaluationEvaluation