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Quality Clinic RATIER-FIGEAC 1 FOR-RF-0012_V03 © RATIER-FIGEAC. All right reserved. Reference : DV-S6-09-0048 RATIER-FIGEAC Quality Clinic SPACE NCT’s Day Thursday November 19th RATIER-FIGEAC RATIER-FIGEAC Quality Clinic Summary Ratier-Figeac Overview ACE Overview What is a Clinic? Why a Clinic Activity? Ratier-Figeac Clinic activity model What makes a Quality Clinic? (7 elements) Physical location 2 © RATIER-FIGEAC. All right reserved. FOR-RF-0012_V03 Reference : DV-S6-09-0048 Physical location Documented process flow Gauging & equipment Visual management & flow – Metrics Performance review Corrective Action Board Clinic Certification Results

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Quality ClinicR

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RA

TIE

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IGE

AC

Quality

Clin

icS

PA

CE

NC

T’s

Day

Thurs

day N

ovem

ber 1

9th

RA

TIE

R-F

IGE

AC

RA

TIE

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IGE

AC

Quality Clinic

Sum

mary

•R

atie

r-Fig

ea

c O

ve

rvie

w•

AC

E O

ve

rvie

w•

Wh

at is

a C

linic

?•

Wh

y a

Clin

ic A

ctiv

ity?

•R

atie

r-Fig

ea

c C

linic

activ

ity m

od

el

•W

ha

t ma

ke

s a

Qu

ality

Clin

ic?

(7 e

lem

en

ts)

–P

hysic

al lo

catio

n

2

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–P

hysic

al lo

catio

n

–D

ocum

ente

d p

rocess flo

w

–G

augin

g &

equip

ment

–V

isual m

anagem

ent &

flow

–M

etric

s

–P

erfo

rmance re

vie

w

•C

orre

ctiv

e A

ctio

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oa

rd•

Clin

ic C

ertific

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n•

Re

su

lts

RA

TIE

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IGE

AC

RA

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IGE

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Quality Clinic

Ra

tier-F

ige

ac o

ve

rvie

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Founded in

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as in

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acts

:

3

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Com

pany K

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acts

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Fra

nce

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as a

cquire

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eadcount: 9

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f 2008

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venues: 1

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RA

TIE

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IGE

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RA

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Quality Clinic

$6

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$1

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Quality ClinicS

trate

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e a

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rld le

ad

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-P

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r Ha

milto

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usto

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rs.

RA

TIE

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IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Pro

pe

llers

30

% o

f tota

l sa

les

Ra

tier-F

ige

ac o

ve

rvie

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6

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NP

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Quality ClinicC

oc

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tick

23

% o

f tota

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Ra

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7

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En

gin

e T

hro

ttles

Cre

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orc

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ea

su

ring

Sys

tem

Airb

us

Co

ck

pit

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ac

tua

tion

27

% o

f tota

l sa

les

TH

SA

Me

ch

an

ica

l A

ss

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bly

Pa

ss

en

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rs D

oo

rA

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Ra

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ac o

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A3

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SA

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rak

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tem

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TIE

R-F

IGE

AC

RA

TIE

R-F

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AC

Quality Clinic

Bu

ilt-to-P

rint

14

% o

f tota

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les

He

lico

pte

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rts

Ra

tier-F

ige

ac o

ve

rvie

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9

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Stru

ctu

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arts

Th

rus

t Re

ve

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am

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tor

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

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RS

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PO

RT

EU

RO

CO

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EN

CH

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10

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EX

PO

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22

%

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BU

S F

RA

NC

E

19%

9%

Ha

milto

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ds

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ba

rdie

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ing

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ne

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an

ad

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g

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De

uts

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d

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Ag

us

ta

Mic

rote

cn

ica

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Wh

at Is

AC

E?

•A

CE

: the U

TC

Opera

ting S

yste

m

•A

chie

vin

g C

om

petitiv

e E

xcelle

nce h

as :

–a

Cu

lture

;

11

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–a

se

t of T

oo

ls;

–th

e C

om

pe

ten

cy to

imp

lem

en

t the

cu

lture

an

d th

e

too

ls in

eve

ryth

ing

tha

t we

do

.

�M

axim

ize flo

w o

f Valu

e to

Custo

mers

and In

vesto

rs

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

AC

E C

ULT

UR

E : C

om

mo

n L

an

gu

ag

e

Nu

rture

go

od

he

arts

, go

od

min

ds

an

d e

mp

loye

e e

ng

ag

em

en

t

Pro

ce

ss Im

pro

ve

me

nt w

ith e

qu

al

em

ph

asis

on

Qu

ality

an

d F

low

12

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Tre

asu

re p

rob

lem

s fo

r the

ir lea

rnin

g p

ote

ntia

l

Sim

ple

, vis

ua

l ap

pro

ach

es to

Pro

ce

ss

Imp

rove

me

nt

Fe

ed

ba

ck to

dis

co

ve

r pro

ble

ms, g

uid

e

so

lutio

ns, a

nd

va

lida

te im

pro

ve

me

nts

Stre

tch

Go

als

Cu

sto

mers

defin

e o

ur Q

uality

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

AC

E C

ULT

UR

E

Th

e A

CE

op

era

ting

syste

m:

–driv

es re

lentle

ssly

to c

lose g

aps b

etw

een a

ctu

al re

sults

and g

oals

13

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–is

pow

ere

d b

y th

e d

iscip

line

d a

pplic

atio

n o

f AC

E to

ols

for

•P

roce

ss im

pro

ve

me

nt a

nd

wa

ste

elim

ina

tion

•P

rob

lem

so

lvin

g

•D

ecis

ion

ma

kin

g

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

AC

E C

ULT

UR

E

�Leaders

hip

engaged a

t ALL le

vels

�R

esourc

es a

vaila

ble

when n

ecessary

�P

eople

train

ed-

unders

tand A

CE

14

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�P

eople

train

ed-

unders

tand A

CE

�E

very

one in

volv

ed, n

ot ju

st p

ilot o

r manager

�P

eople

excite

d to

face th

e c

halle

nge

Is e

ve

ryo

ne

focu

se

d o

n th

e c

usto

me

r?

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

AC

E –

The T

ools

(1/2

)

Th

e 1

2 A

CE

too

ls a

re a

cce

ssib

le to

eve

ryo

ne

in th

e o

rga

niz

atio

n

Pro

ble

m S

olv

ing

:

Mark

et F

eedback A

naly

sis

QC

PC

(Quality

Clin

ic P

rocess C

harts

)

Rele

ntle

ss R

oot C

ause A

naly

sis

Mis

take P

roofin

g

Pro

ce

ss

Imp

rove

me

nt a

nd

Wa

ste

Elim

ina

tion

:

15

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Pro

ce

ss

Imp

rove

me

nt a

nd

Wa

ste

Elim

ina

tion

:

5S

(vis

ual w

ork

pla

ce)

Valu

e S

tream

Managem

ent (3

P, V

SM

, Kaiz

en)

Pro

cess C

ontro

l & C

ertific

atio

n

Sta

ndard

Work

Pro

ductio

n P

repara

tion P

rocess (3

P)

Tota

l Pro

ductiv

e M

ain

tenance

Set-u

p R

eductio

n

De

cis

ion

Ma

kin

g :

Passport P

rocess

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

AC

E –

The T

ools

(2/2

)

Ro

ot C

au

se

An

aly

sis

MF

A

QC

PC

Passp

ort

Mis

take

Pro

ofin

gP

rob

lem

ID&

Re

so

lutio

n

Ne

w P

rod

ucts

, P

roce

sse

s a

nd

Syste

ms

Qu

ality

C

linic

s

16

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Sta

nd

ard

Me

tho

d

Pro

cess

Certific

atio

n

Pro

cess

Man

ag

em

en

t

New

5S

TP

MS

tan

da

rd

En

viro

nm

en

t

Set-U

pR

ed

uctio

n

Clin

ics

Sta

nd

ard

Wo

rk3

P

VS

M

Ka

ize

n

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ratie

r-Fig

eac A

CE

Org

aniz

atio

n

•A

CE

org

aniz

atio

n is

part o

f Quality

Departm

ent

•O

ne A

CE

Pro

gra

m M

anager fo

r the c

om

pany

•7 A

CE

Site

s L

eaders

•20 C

oord

inato

rs (1

by C

ell)

17

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•20 C

oord

inato

rs (1

by C

ell)

•14 A

CE

Tools

Pilo

ts

•8 C

linic

Leaders

•D

irect M

anagem

ent re

sponsib

le o

f AC

E d

eplo

ym

ent in

his

cell w

ith th

e

support o

f the C

oord

inato

r, Pilo

t and A

CE

Pro

gra

m M

anager. R

AT

IER

-FIG

EA

CR

AT

IER

-FIG

EA

C

Quality Clinic

What is

a C

linic

?

A C

linic

is a

syste

m m

ad

e u

p w

ith

pe

op

le a

nd

too

ls a

ble

to q

uic

kly

inve

stig

ate

in o

rde

r to fin

d R

ea

l Ro

ot

18

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inve

stig

ate

in o

rde

r to fin

d R

ea

l Ro

ot

Ca

use

of th

e p

rob

lem

an

d to

tota

lly

era

dic

ate

it .

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

What is

a C

linic

?

Qu

ality

Clin

ics a

na

lyze

pro

du

ct n

on

-co

nfo

rma

nce

s

dire

cte

d b

y th

e D

aily

Qu

ality

Me

etin

g , d

ete

rmin

e

roo

t ca

use

s, a

nd

en

su

re c

ha

ng

es to

sta

nd

ard

wo

rk, p

roce

sse

s a

nd

/or d

esig

n (M

ista

ke

Pro

of

syste

m).

19

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syste

m).

Sta

ffed

by a

sso

cia

tes w

ho

ha

ve

an

in-d

ep

th

kn

ow

led

ge

of th

e p

rod

ucts

pro

du

ce

d b

y th

e C

linic

bu

sin

ess u

nit a

nd

pro

ble

m s

olv

ing

skills

.RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Why a

Clin

ic a

ctiv

ity?

Stre

am

line

s R

ele

ntle

ss R

oo

t Ca

use

/Co

rrectiv

e

Actio

n a

ctiv

ities th

at re

su

lt from

the

follo

win

g:

•C

usto

me

r retu

rns

20

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•S

.R.R

(Scra

p, re

wo

rk, re

pa

ir)

•C

on

ce

ssio

ns

•T

urn

ba

cks

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Why a

Clin

ic A

ctiv

ity?

Imp

rove

the

co

mm

un

ica

tion

an

d c

oo

rdin

atio

n

be

twe

en

su

pp

orts

use

ful to

the

pro

ble

m s

olv

ing

activ

ity

21

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Ap

ply

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roce

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pro

du

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P

roce

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re…

“Go

lde

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AT

IER

-FIG

EA

CR

AT

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C

Quality Clinic

Ratie

r-Fig

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linic

Activ

ity m

odel

Weekly

CA

B : fo

llow

up b

y e

ngin

eerin

g,

quality

and

manufa

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managem

ent

Da

ily Q

ua

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oa

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mer E

scapes

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oncessio

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ew

ork

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PR

OC

ES

S:

1. M

anage s

hort-tim

e p

rocess.

2. A

pply

dire

ctly

QC

PC

, RR

CA

and M

ista

ke

Pro

ofin

g.

Clin

ic

22

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Pro

ofin

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Pro

ductio

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Quality

Desig

n O

ffice

Supplie

r

Quality

Pro

ductio

n

Departm

ents

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Wh

at M

akes a

Qu

ality

Clin

ic?

7 e

lem

ents

for S

uccessfu

l Clin

ics

Ph

ysic

al

Lo

catio

n

Do

cu

men

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Pro

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low

Perfo

rman

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Revie

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23

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Metric

s

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ual

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ag

em

en

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gin

g

&E

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RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ele

ment #

1: P

eople

(1/2

)P

atric

e

-Title

:Form

an

-Phone: 0

56

-E M

ail:

patric

e@

ratie

r-figeac.fr

Ste

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565

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ail: la

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-Phone: 0

5655051

02

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ail: p

atric

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ratie

r-fig

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24

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David

-Title

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ail:a

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565

-E M

ail:s

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CL

INIC

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No

tatio

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2=

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nom

e

3=

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liste

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M

Secteur

Fonction

Formation qualité RF

Formation clinic

Sensibilisation ACE

Outils de base (5S, TPM)

Outils résolutions de

problèmes (QCPC, ACR,

Anti-Erreur)

Lean (VSM, 3P, Kaizen)

Arn

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23

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22

22

22

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22

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phane P

are

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22

22

22

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Th

e C

linic

Ma

na

ge

r is th

e «

driv

er

» o

f the

Clin

ic

Activ

ity :

–C

hecks th

e p

rogre

ss a

nd th

e h

ealth

of R

RC

As,

QC

PC

s, a

ctio

ns lin

ked, … E

lem

ent#

1: P

eople

(2/2

)

25

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QC

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ple

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take P

roofs

, corre

ctiv

e

actio

ns re

sult o

f RR

CA

s

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Old

Th

inkin

g v

s. N

ew

Th

inkin

gO

ld T

hin

king

: MR

B C

ribO

ld T

hin

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r dis

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p

rod

uct

Ele

ment #

2: P

hysic

al L

ocatio

n

26

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New

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linic

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RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ele

ment #

2: P

hysic

al L

ocatio

n

27

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edic

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right

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RA

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RA

TIE

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Quality Clinic

Ele

me

nt #

3: D

ocu

me

nte

d P

roce

ss F

low

Da

ily Q

ua

lity B

oa

rd T

riag

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an

d C

on

tain

me

nt

-op

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tors

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ecto

rs

-clin

ic

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gin

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ntro

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nc

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28

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-Dete

ct a

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sp

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sp

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se a

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take

pro

ofin

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RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ele

ment #

4: G

augin

g &

Equip

ment

29

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1D

igital Cam

era

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quipment

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omputer

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imple M

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onference Table & C

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Lo

cate

d in

in

sp

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in

sp

ectio

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rea

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ele

ment #

5: V

isual M

anagem

ent &

Flo

w

Why

?W

hy

?

30

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rence : D

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ST

EP

1 –

2 : D

efin

ea

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m

ea

su

rep

arts

defe

cts

ST

EP

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na

lys

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lan

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STEP 4 : F

ollo

w-up actio

ns

plans o

n SAP Syste

m

STEP 5 : C

ontro

l the

effe

ctiv

eness

of

actio

n plan

TEA

M LE

AD

ER

DIS

CR

EPA

NC

Y D

ES

CR

IPTIO

N

Too

l use

d ? (Yes/N

o)

Date

of

meetin

g

Atte

ndees

02.0

4.0

8

Olivie

r Gam

el S

TS

X

Ste

phan L

lam

es S

TS

X

Bertra

nd G

imel

X

Guilla

une C

hagnea

uX

Sta

nis

las T

uta

jX

Ste

phane P

are

nt

X

Thie

rry C

ourb

ière

sX

Laure

nt D

ure

uil

X

L.D

ure

uil

247F

bla

de S

/N:F

R200712012R

T. V

isual re

veals

wrin

kle

s o

n th

e s

urfa

ce o

f the h

eate

r on th

e fa

ce s

ide.

An

alysis clo

sed

on :03/14/20

08

Ide

ntify po

ssible

cau

ses

Iden

tify pro

bab

le

cause

s

Yes

ST

EPS

Yes

Yes

Yes

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OQ

CP

Yes

Se

lection

of

solu

tions

No

Actio

n plan

5 Why

Fishb

one

dia

gram

or fault tre

e

DEP

AR

TME

NT

F45 Propellers and com

posites

TEA

M L

EAD

ER

L.Dureuil

DIS

CR

EP

AN

CY

DE

SC

RIP

TIO

N

247F blade S/N

:FR200712012R

T. Visual reveals w

rinkles on the surface of the heater on the face

side.

WH

O ?

Who's involved ?

Who are the people or D

ept. concerned ?

The customer (H

amilton), departm

ent F45, subcontractor STS

WH

AT

?

What's happened ?

Wrinkles on the surface of the heater

WH

ER

E ?

Where did it happen?

On the face side.

WH

EN

?

When did it happen?

To Ham

ilton 01/31/2008

HO

W ?

How

did it happen ? S

ee to Ham

ilton

WH

Y ?

What are the causes and the possible explanations for this

discrepany ?

See fishbone

How

? (o

ptional)

How

many tim

es a day did it occur ?

How

many people are involved ?

How

much is it ?

Blade S

/N:F

R200712012R

T

ME

AN

SM

ET

HO

DS

MA

TE

RIA

L

Deic

er d

eshydra

tion.

Rolle

r-pre

ssing

.

Irregula

r applie

d s

tress

with

the ru

bber w

heel.

De

icer g

eom

etry.N

ot

pre

form

.B

lade

geom

etry on

the fac

e side

.

Positio

nin

g o

f deic

er on

the b

lade le

adin

g e

dge.

De

icer m

ateria

l.

Bondin

g tim

e, s

peed

bondin

g o

f the d

eic

er.

Ad

hesive p

reparatio

n.

De

icer visu

al:

resista

nce.

new

opera

tor

AC

TIO

NO

PE

RA

TO

RE

NV

IRO

NM

EN

T

Wrin

kle

s o

n th

e s

urf

ace

of

the h

eate

r on

the

face

sid

e.

DEP

AR

TM

EN

T

TE

AM

LEA

DER

DIS

CR

EP

AN

CY D

ES

CR

IPT

ION

F45 P

ropelle

rs a

nd c

om

posite

s

L.D

ure

uil

247F b

lade S

/N:F

R20071

2012R

T. V

isual re

veals

wrin

kle

s on th

e s

urfa

ce o

f the h

eate

r on th

e fa

ce s

ide.

Discrepancy

In progressClosed

PlannedActual

Deicer bonding by new operator to

the subcontractor STSOlivier Gamel (STS)

02/04/200802/04/2008

Re-trainning of roller-pressing

technicalOlivier Gamel (STS)

02/20/200802/25/2008

Photos referentialOlivier Gamel (STS)

02/20/200802/25/2008

DEPARTMENT

TEAM LEADERRoot causes Root causes

L.Dureuil

F45 Propellers and composites

⇒⇒⇒ ⇒⇒⇒⇒ ⇒

Result

02/04/2008

ActionEnd date

Start dateResponsible

Status /

CommentsCause

02/04/2008INS.RF09058 247F blade

S/N:FR200712012RT. Visual

reveals wrinkles on the

surface of the heater on the

face side.

Stopping deicer bonding by new

operator

02/04/2008Re-trainning realized 02/25/2008

Cause analyzedW

hy 1v.

Why 2

v.W

hy 3v.

Why 4

v.W

hy 5v.

Deicer geometry.Not

preform.

Blade geom

etry on

the face side.

Difficulty to position

the deicer on the

blade leading edge.

Irregular applied

stress with the rubber

wheel.

Roller-pressing

technical..

DEPARTM

ENT

LEADER

TEAM

DISCREP

ANCY D

ESCRIP

TION

F45 Propellers and com

posites

L.Dureuil

247F blade S/N:FR

200712012RT. Visual reveals wrinkles on the surface of the heater on the face side.F

45

CO

MM

ISS

ION

RE

TO

UC

HE

pale

568

F F

45

Date

:

sept-0

6oct-0

6nov-0

6dec-0

6ja

nv-0

7fe

v-0

7m

ars

-07

avr-0

7m

ai-0

7ju

in-0

7ju

il-07

aout-0

7sept-0

7oct-0

7nov-0

7dec-0

7ja

nv-0

8

Anom

alie

s55

127

168

69

76

100

116

135

121

101

82

34

63

115

93

49

63

Unité

s p

roduite

s52

68

109

43

50

63

85

95

82

109

60

38

97

127

121

83

122

Pourc

enta

ge

106%

187%

154%

160%

152%

159%

136%

142%

148%

93%

137%

89%

65%

91%

77%

59%

52%

Lig

ne d

e b

ase

149%

149%

149%

Obje

ctif 5

0%

120%

120%

120%

120%

120%

120%

Obje

ctif 9

0%

80%

80%

80%

80%

80%

80%

80%

40%

QC

PC

- TE

ND

AN

CE

DE

S A

NO

MA

LIE

S

parte

men

t :

Pro

ce

ss

us

:

0%

20%

40%

60%

80%

100%

120%

140%

160%

180%

200%

sept-06

oct-06

nov-06

dec-06

janv-07

fev-07

mars-07

avr-07

mai-07

juin-07

juil-07

aout-07

sept-07

oct-07

nov-07

dec-07

janv-08

Lig

ne

de

ba

se

Obje

ctif 5

0%

Obje

cti 9

0%

Why

?W

hy?

Why?

Why

?W

hy?

Why?

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ele

ment #

6: M

etric

s

PP

M C

lien

ts / No

mb

re d

'esc

ap

es

0

50

100

150

200

PPM

0 1 2 3

Escapes (Qté de pièces)

Nom

bre

d' é

vènem

ents

00

10

00

00

0

Nom

bre

d'e

sca

pes

00

10

00

00

00

PPM

cum

ulé

20

08

131

104

79

57

90

81

72

70

158

136

117

10

7

PPM

du m

ois

00

136

00

00

00

0

PPM

cum

ulé

00

35

31

28

26

23

16

15

13

Obje

ctif P

PM

90

90

90

90

80

80

80

80

70

70

70

70

Jan.

Fev.

Mars

Avril

Mai

Juin

Juil.

Aoû

tS

ep

t.O

ct.

Nov.

Dec

.

Su

pp

lier P

PM

(Pa

rts P

er M

illion

) - Co

ckp

it Dep

artm

en

t

0

200

400

600

800

1 0

00

1 2

00

1 4

00

1 6

00

1 8

00

2 0

00

2 2

00

2 4

00

2 6

00

2 8

00

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00

PPM

Qty

Reje

cte

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81

62

52

827

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171

28

41

86

82

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ive

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23

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23

212

84

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308

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18

34

37

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80

850

13

88

54

157

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51

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58

28

12

93

126

61

12

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47

116

311

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1 2

75

1 2

60

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29

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13

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00

1 1

80

1 1

64

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Act 0

8 y

ea

r15

10

153

013

84

130

61

21

51

314

13

86

130

912

35

131

31

31

214

52

Act 0

9 m

on

th94

56

79

24

81

117

833

39

11

15

70

134

05

21

62

7

Pla

n 0

9 m

onth

1 3

00

1 3

00

1 3

00

1 2

00

1 2

00

1 2

00

1 1

00

1 1

00

1 1

00

1 0

00

1 0

00

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00

Act 0

8 m

on

th15

10

155

010

92

107

085

21

808

18

23

765

64

52

01

11

31

029

86

janv

févr

ma

rsa

vr

ma

iju

inju

ila

oût

se

pt

oct

no

vd

éc

Custo

mer P

PM

Supplie

r PP

M

31

© RATIER-FIGEAC. All right reserved.

FO

R-R

F-0

01

2_

V0

3R

efe

rence : D

V-S

6-0

9-0

048

F6 - M

ain

ten

an

ce

& R

ép

ara

tion

0,0

0,1

0,1

0,2

0,2

0,3

0,3

0,4

SR

R d

u jo

ur

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,1

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,0

SR

R c

um

ulé

0,0

0,0

0,0

0,0

0,0

0,0

0,0

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

Obje

ctif d

u m

ois

0,0

10,0

0,0

0,0

0,0

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,1

0,2

0,2

0,2

0,2

0,2

0,2

0,2

0,2

0,2

0,2

0,3

0,3

0,3

0,3

0,3

0,3

% /C

A R

éalis

é0,0

%0,0

%0,0

0%

0,0

2%

0,0

2%

0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%0,0

1%

12

34

56

78

910

1112

1314

1516

1718

1920

21

22

23

24

25

26

27

28

29

30

31

SR

R

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Ele

ment #

7: P

erfo

rmance R

evie

wN

om

bre

d'a

ctio

ns

0 5

10

15

20

25

30

35

Jan

vie

rFévrie

rM

ars

Avril

Mai

Juin

Juille

tA

oût

Septe

mbre

Octo

bre

Novem

bre

Décem

bre

Nb d

'actio

ns e

n c

ours

dans le

s d

éla

isN

b d

'actio

ns e

n c

ours

en re

tard

sN

b d

'actio

ns s

old

ées

lais

mo

ye

n d

es

ac

tion

s s

old

ée

s

0,0

0

10,0

0

20,0

0

30,0

0

40,0

0

50,0

0

60,0

0

Jan

vie

rFévrie

rM

ars

Avril

Mai

Juin

Juille

tA

oût

Septe

mbre

Octo

bre

Novem

bre

Décem

bre

Un

itéJa

n.

Fev.

Ma

rsA

vril

Ma

iJu

inJu

il.A

tS

ep

t.O

ct.

No

v.D

ec.

T1

T2

T3

T4

An

eL

ELie

ns

SR

R m

en

su

el (ré

alis

é)

38,4

42

,04

6,9

53

,91

8,9

25

,81

4,6

25

,64

2,6

5,6

12

7,3

98

,58

2,8

5,6

314

,31

69,1

SR

R c

um

ulé

(réalis

é)

38,4

80

,412

7,3

181

,22

00,1

22

5,9

24

0,5

26

6,1

30

8,7

314

,331

4,3

SR

R m

en

su

el (o

bje

ctif)

47,1

47

,14

7,1

40

,84

0,8

40

,82

6,7

28

,33

1,4

29

,82

9,8

29,8

14

1,3

12

2,5

86

,48

9,5

439

,7

SR

R c

um

ulé

(ob

jectif)

47,1

94

,214

1,3

182

,22

23,0

26

3,8

29

0,5

31

8,8

35

0,2

380

,04

09

,94

39

,7

Va

leurs

de

SR

R d

u m

ois

en

co

urs

0,0

Ob

jectif d

e S

RR

du

jou

r7

,7

Ob

jectif d

e S

RR

du

mo

is0

,0

Imp

uta

ble

s R

F0

01

00

00

00

02

10

02

32

Imp

uta

ble

s C

lients

00

00

00

00

02

00

00

22

1

En

cou

rs d

'an

alys

e0

00

00

00

00

00

00

00

00

No

mbre

tota

l d'e

scap

es

00

10

00

00

04

#N

/A#

N/A

10

04

53

Imp

uta

ble

au

de

pt

93

108

17

61

11

99

11

29

54

96

77

33

77

32

22

11

73

98

3

No

n im

pu

tab

le a

u d

ep

t1

28

134

21

01

39

12

11

32

112

96

119

15

44

72

39

23

27

15

413

45

No

mbre

d'e

sca

pe

01

00

14

00

20

15

20

8S

up

plie

r_P

PM

No

mbre

de

FR

F0

10

01

40

02

01

52

08

Y_D

VT

_7

70

00

15

6

No

mbre

d'a

ctio

ns e

n c

ou

rs d

an

s le

s d

éla

is3

21

81

92

01

61

62

01

416

25

69

52

50

25

19

6

No

mbre

d'a

ctio

ns e

n re

tard

89

10

15

10

97

15

91

62

73

431

16

10

8

No

mbre

d'a

ctio

ns s

old

ée

s2

31

51

31

91

32

81

91

621

29

00

51

60

56

29

19

6

No

mbre

d'a

ctio

ns e

n c

ou

rs d

an

s le

s d

éla

is6

91

18

51

32

58

26

14

10

85

8

No

mbre

d'a

ctio

ns e

n re

tard

14

13

35

56

49

61

115

94

1

No

mbre

d'a

ctio

ns s

old

ée

s8

21

65

93

31

47

00

26

17

87

58

Actio

ns

clin

iqu

es

talliq

ue

sa

t-rf-00

15

_F

4-

Co

mp

osite

s

Su

ivi_

SR

R_

qu

otid

ien

Lis

te d

es N

C d

u

mo

is

sa

t-rf-00

86

Cu

sto

me

r

PP

M

sa

t-rf-00

15

_F

4-

Co

mp

osite

s

Lis

te d

es N

C d

u

mo

is

Actio

ns

clin

iqu

es

C

om

po

site

s

Clin

iqu

e d

u F

4C

um

ul

Nombre

d'escapes

SR

R

Mois

en

co

urs

K€

K€

Sup

plie

r

PP

M

Inte

rna

l

PP

M

32

© RATIER-FIGEAC. All right reserved.

FO

R-R

F-0

01

2_

V0

3R

efe

rence : D

V-S

6-0

9-0

048

Déla

is e

n jo

urs

des a

ctio

ns s

old

ées

Obje

ctif D

éla

is m

oyen d

es a

ctio

ns

No

mbre

d'a

ctio

ns s

old

ée

s8

21

65

93

31

47

00

26

17

87

58

No

mbre

d'a

ctio

ns e

n c

ou

rs d

an

s le

s d

éla

is

No

mbre

d'a

ctio

ns e

n re

tard

talliq

ue

Actio

ns

au

dits

rep

-rf-00

13

00

pa

rtition

de

s a

ctio

ns

pa

r ca

us

e ra

cin

e

0

10

20

30

40

50

60

70

80

90

10

0

CE - PANNE MACHINE, INSTALLATION

CD - OUTILLAGE DE FABRICATION

EF - MISE AU POINT FABRICATION

EB - CAPABILITE DU PROCESS

BC - POLLUTION

AD - REGLAGE OUTIL (COUPANT, CONTROLE)

CA - CONDITIONNEMENT

AC - EXPERIENCE OPERATEUR

DK - COUPURE DE COURANT

AA - FACTEURS HUMAINS

DJ - MANUTENTION

EA - PB DE CONCEPTION

EH - DELAI DE LIVRAISON NON RESPECTE

FC - COMPOSANTS

CB - MOYEN DE CONTROLE

CC - OUTIL DE COUPE

ED - PROCEDURE NON RESPECTEE

EG - DISSECTION/ EXPERTISE

EC - PROCEDURE NON PERTINENTE

AB - FORMATION OPERATEUR

CF - CAPABILITE MACHINE

EB - CAPABILITE DU PROCESS

No

mb

re d

'actio

ns p

ar fa

mille

de d

éfa

uts

0

50

10

0

15

0

20

0

25

0

30

0

35

0

Re

bu

tsR

eto

uch

es

rog

atio

ns

Re

tou

rs

Clie

nts

Au

tres

fau

ts

Po

urc

en

tag

e a

ctio

ns s

ur a

nn

ée e

n c

ou

rs

22

%

39

%3

9%

Nb

d'a

ctio

ns

en

co

urs

da

ns

les

lais

Nb

d'a

ctio

ns

en

co

urs

en

reta

rds

Nb

d'a

ctio

ns

so

ldé

es

RA

TIE

R-F

IGE

AC

RA

TIE

R-F

IGE

AC

Quality Clinic

Corre

ctiv

e A

ctio

n B

oard

Fu

nctio

na

l C

AB

Wh

oW

hat

Fu

nctio

n V

P –

Ow

ns/R

un

s C

AB

, Wh

o

Se

nio

r VP

’s –

Ow

n/R

un C

AB

,

En

terp

rise P

resid

ents

,

Fu

nctio

nal V

P’s

Sen

ior V

P

CA

B(Q

uarte

rly)

CA

B’s

= O

ve

rsig

ht, B

arrie

r Bu

ste

r, R

eso

urc

e D

ep

loym

en

t

Revie

ws T

op

int/e

xt e

sca

pes, C

OP

Q

Wh

at

Ide

ntifie

s/a

ddre

ss s

yste

mic

issue

s, T

racks

Initia

tive M

ilesto

ne

s, A

lloca

tes re

so

urc

es,

De

plo

ys H

IAT

S, 2

hr m

ax

Info sharing, Lessons Learned, Systemic issue resolution

Co

rrectiv

e A

ctio

n B

oard

Stru

ctu

re

Refe

rence S

P12

41

(C

orre

ctiv

e A

ctio

n B

oard

s)

Fu

nctio

na

l C

AB

Wh

oW

hat

Fu

nctio

n V

P –

Ow

ns/R

un

s C

AB

, Wh

o

Se

nio

r VP

’s –

Ow

n/R

un C

AB

,

En

terp

rise P

resid

ents

,

Fu

nctio

nal V

P’s

Sen

ior V

P

CA

B(Q

uarte

rly)

CA

B’s

= O

ve

rsig

ht, B

arrie

r Bu

ste

r, R

eso

urc

e D

ep

loym

en

t

Revie

ws T

op

int/e

xt e

sca

pes, C

OP

Q

Wh

at

Ide

ntifie

s/a

ddre

ss s

yste

mic

issue

s, T

racks

Initia

tive M

ilesto

ne

s, A

lloca

tes re

so

urc

es,

De

plo

ys H

IAT

S, 2

hr m

ax

Info sharing, Lessons Learned, Systemic issue resolution

Co

rrectiv

e A

ctio

n B

oard

Stru

ctu

re

Refe

rence S

P12

41

(C

orre

ctiv

e A

ctio

n B

oard

s)

33

© RATIER-FIGEAC. All right reserved.

FO

R-R

F-0

01

2_

V0

3R

efe

rence : D

V-S

6-0

9-0

048

Qu

ality

clin

icA

ctiv

ity(O

n-g

oin

g)

Wh

oW

hat

Ho

wC

linic

Do

cto

r,

ME

’s, Q

E’s

, SQ

E’s

, TE

’s

Eng

, Ope

rato

rs, H

ou

rly,

Fo

rman, S

up

erv

isors

,

Cu

sto

me

r Rep

s

AC

E T

oo

l kit, K

PI/K

PO

, Actio

n

item

s, R

RC

A, P

roce

ss

Impro

ve

ments

Mis

take

Pro

of, P

ro-C

ert, M

PR

’S

Ide

ntifie

s a

nd

work

s D

esig

n,

Sup

plie

r, Pro

ce

ss Is

su

es,

Int/E

xt E

scap

es, T

urn

backs,

SR

R D

rive

rs, T

est Y

ield

, CA

D’s

Wh

oW

hat

Ho

wP

rod

ucer

CA

B(W

eekly

)

CA

B(M

on

thly

)

Pla

nt M

ana

ger –

Ow

ns/R

un

s C

AB

OC

M o

r Are

a M

an

ag

er

QE

Ma

na

ger, M

E M

ana

ge

r,

Eng

inee

ring M

ana

ger, S

upp

lier

Qu

ality

En

gin

eerin

g M

an

ag

er

Re

vie

ws T

op

int/e

xt e

scap

es, S

RR

driv

ers

, CR

M A

ge

ing, A

ud

it find

ing

s,

Tra

cks In

itiativ

e M

ilesto

nes, P

ro-C

ert

CA

/mis

take

pro

of s

ignoff, C

linic

he

alth

(i.e. c

ycle

time

, need

s)

Up

ho

lds fu

nctio

na

l accou

nta

bility

,

Prio

ritize

s a

nd

allo

ca

tes

reso

urc

es, a

ssig

ns a

ctio

n ite

ms,

bre

akd

ow

n b

arrie

rs, e

sca

late

s

majo

r issu

es.

Fu

nctio

n V

P –

Ow

ns/R

un

s C

AB

,

GM

’s, O

ps D

irecto

rs, P

lan

t

Ma

na

ge

r, Eng

inee

ring D

irecto

r,

Su

pp

lier Q

ua

lity D

irecto

r

Revie

ws T

op

int/e

xt e

sca

pes, C

OP

Q

driv

ers

, Iden

tifies/a

dd

ress s

yste

mic

issue

s, T

racks In

itiativ

e M

ilesto

ne

s,

Dep

loys re

sou

rce

s, U

ph

old

s fu

nctio

nal

acco

unta

bility

, Re

com

men

ds H

IAT

,

2 h

r ma

x

Info sharing, Lessons Learned, Systemic issue resolution

Qu

ality

clin

icA

ctiv

ity(O

n-g

oin

g)

Wh

oW

hat

Ho

wC

linic

Do

cto

r,

ME

’s, Q

E’s

, SQ

E’s

, TE

’s

Eng

, Ope

rato

rs, H

ou

rly,

Fo

rman, S

up

erv

isors

,

Cu

sto

me

r Rep

s

AC

E T

oo

l kit, K

PI/K

PO

, Actio

n

item

s, R

RC

A, P

roce

ss

Impro

ve

ments

Mis

take

Pro

of, P

ro-C

ert, M

PR

’S

Ide

ntifie

s a

nd

work

s D

esig

n,

Sup

plie

r, Pro

ce

ss Is

su

es,

Int/E

xt E

scap

es, T

urn

backs,

SR

R D

rive

rs, T

est Y

ield

, CA

D’s

Wh

oW

hat

Ho

wP

rod

ucer

CA

B(W

eekly

)

CA

B(M

on

thly

)

Pla

nt M

ana

ger –

Ow

ns/R

un

s C

AB

OC

M o

r Are

a M

an

ag

er

QE

Ma

na

ger, M

E M

ana

ge

r,

Eng

inee

ring M

ana

ger, S

upp

lier

Qu

ality

En

gin

eerin

g M

an

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Info sharing, Lessons Learned, Systemic issue resolution

RA

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Results

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3649

720

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300

0

1000

2000

3000

4000

5000

6000

7000

8000

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2004

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