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Quality ClinicR
AT
IER
-FIG
EA
C
1F
OR
-RF
-00
12
_V
03
© RATIER-FIGEAC. All right reserved.
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rence : D
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6-0
9-0
048
RA
TIE
R-F
IGE
AC
Quality
Clin
icS
PA
CE
NC
T’s
Day
Thurs
day N
ovem
ber 1
9th
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Sum
mary
•R
atie
r-Fig
ea
c O
ve
rvie
w•
AC
E O
ve
rvie
w•
Wh
at is
a C
linic
?•
Wh
y a
Clin
ic A
ctiv
ity?
•R
atie
r-Fig
ea
c C
linic
activ
ity m
od
el
•W
ha
t ma
ke
s a
Qu
ality
Clin
ic?
(7 e
lem
en
ts)
–P
hysic
al lo
catio
n
2
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–P
hysic
al lo
catio
n
–D
ocum
ente
d p
rocess flo
w
–G
augin
g &
equip
ment
–V
isual m
anagem
ent &
flow
–M
etric
s
–P
erfo
rmance re
vie
w
•C
orre
ctiv
e A
ctio
n B
oa
rd•
Clin
ic C
ertific
atio
n•
Re
su
lts
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ra
tier-F
ige
ac o
ve
rvie
w
Founded in
1904, th
e c
om
pany w
as in
volv
ed in
Airc
raft
Pro
pelle
rs s
ince 1
908.
Com
pany K
ey F
acts
:
3
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Com
pany K
ey F
acts
:
•Locate
d in
Fig
eac –
Fra
nce
•W
as a
cquire
d b
y U
TC
in 1
998
•C
apita
l Stru
ctu
re: 1
00 %
U.T
.C H
am
ilton S
undstra
nd
•A
very
com
pre
hensiv
e in
dustria
l site
with
52 0
00 M
²
•H
eadcount: 9
93 e
nd o
f 2008
•2008 s
ale
s re
venues: 1
71 M
€
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
$6
.5 B
$6
.2 B
$5
.4 B
Aero
sp
ace
Ind
ustria
l
Secu
rity &
Fire
Pro
tectio
n s
erv
ices
Helic
op
ters 2
008 U
TC
Org
an
izatio
n
21
50
00
pe
op
le1
80
co
un
tries
$5
8.7
B
Ra
tier-F
ige
ac o
ve
rvie
w
4
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$1
2.9
B
$6
.5 B
$1
4.9
B
$5
.4 B$
12
.9 B
Ele
vato
rsE
scala
tors
En
gin
es
Heatin
g V
en
tilatio
n,
Air c
on
ditio
nin
g
UT
C
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality ClinicS
trate
gy
-B
e a
wo
rld le
ad
er fo
r:B
e a
wo
rld le
ad
er fo
r:
•C
oc
kp
it Eq
uip
me
nt
•A
ctu
atio
n:
-T
rimm
able
Horiz
onta
l Sta
biliz
er A
ctu
ato
rs
-P
assenger D
oors
Actu
ato
rs, P
ropelle
r and R
oto
r Bra
ke S
yste
ms
•P
rop
elle
rs:
Ra
tier-F
ige
ac o
ve
rvie
w
5
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-P
roductio
n C
ente
r of E
xcelle
nce o
f Pro
pelle
r and E
uro
pean P
ropelle
r
Syste
ms P
rogra
m le
ad.
Th
ese
de
ve
lop
me
nts
are
ma
de
in s
yn
erg
y w
ith th
e o
the
r Ha
milto
n
Su
nd
stra
nd
co
nce
rne
d a
ctiv
ities.
-M
ain
tain
a h
igh
leve
l of m
ach
inin
g e
xp
ertis
e th
rou
gh
bu
ild-to
-prin
t
ac
tivitie
sfo
r ke
y A
ircra
ft ind
ustry
pla
ye
rs.
-O
ffer
rep
air a
nd
ove
rha
ul
ove
rha
ulse
rvic
es fo
r co
mm
erc
ial a
nd
milita
ry c
usto
me
rs.
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Pro
pe
llers
30
% o
f tota
l sa
les
Ra
tier-F
ige
ac o
ve
rvie
w
6
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NP
20
00
Pro
pe
ller (E
2C
, C2
)
56
8F
Pro
pe
ller (A
TR
42
/72
, C2
95
, IL11
4)
A4
00
M P
rop
elle
r
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality ClinicC
oc
kp
it Eq
uip
me
nt
Sid
e S
tick
23
% o
f tota
l sa
les
Ra
tier-F
ige
ac o
ve
rvie
w
7
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En
gin
e T
hro
ttles
Cre
w F
orc
e M
ea
su
ring
Sys
tem
Airb
us
Co
ck
pit
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ac
tua
tion
27
% o
f tota
l sa
les
TH
SA
Me
ch
an
ica
l A
ss
em
bly
Pa
ss
en
ge
rs D
oo
rA
ctu
ato
r
Ra
tier-F
ige
ac o
ve
rvie
w
8
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A3
80
TH
SA
Ro
tor B
rak
e S
ys
tem
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Bu
ilt-to-P
rint
14
% o
f tota
l sa
les
He
lico
pte
r pa
rts
Ra
tier-F
ige
ac o
ve
rvie
w
9
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rence : D
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Stru
ctu
ral p
arts
Th
rus
t Re
ve
rse
r Be
am
Ta
il Ro
tor
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
OT
HE
RS
13%
EX
PO
RT
EU
RO
CO
PT
ER
9%
FR
EN
CH
MO
D9%
AT
R7%
GO
OD
RIC
H5%
2008 S
ale
s p
er C
usto
mer
Ra
tier-F
ige
ac o
ve
rvie
w
10
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EX
PO
RT
22
%
E.E
.C.
16%
AIR
BU
S F
RA
NC
E
19%
9%
Ha
milto
n S
un
ds
tran
dB
om
ba
rdie
rB
oe
ing
Ho
ne
yw
ell
Pra
tt & W
ithn
ey C
an
ad
aM
oo
g
Airb
us
De
uts
ch
lan
d
Ro
ed
er
Ag
us
ta
Mic
rote
cn
ica
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Wh
at Is
AC
E?
•A
CE
: the U
TC
Opera
ting S
yste
m
•A
chie
vin
g C
om
petitiv
e E
xcelle
nce h
as :
–a
Cu
lture
;
11
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–a
se
t of T
oo
ls;
–th
e C
om
pe
ten
cy to
imp
lem
en
t the
cu
lture
an
d th
e
too
ls in
eve
ryth
ing
tha
t we
do
.
�M
axim
ize flo
w o
f Valu
e to
Custo
mers
and In
vesto
rs
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
AC
E C
ULT
UR
E : C
om
mo
n L
an
gu
ag
e
Nu
rture
go
od
he
arts
, go
od
min
ds
an
d e
mp
loye
e e
ng
ag
em
en
t
Pro
ce
ss Im
pro
ve
me
nt w
ith e
qu
al
em
ph
asis
on
Qu
ality
an
d F
low
12
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Tre
asu
re p
rob
lem
s fo
r the
ir lea
rnin
g p
ote
ntia
l
Sim
ple
, vis
ua
l ap
pro
ach
es to
Pro
ce
ss
Imp
rove
me
nt
Fe
ed
ba
ck to
dis
co
ve
r pro
ble
ms, g
uid
e
so
lutio
ns, a
nd
va
lida
te im
pro
ve
me
nts
Stre
tch
Go
als
Cu
sto
mers
defin
e o
ur Q
uality
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
AC
E C
ULT
UR
E
Th
e A
CE
op
era
ting
syste
m:
–driv
es re
lentle
ssly
to c
lose g
aps b
etw
een a
ctu
al re
sults
and g
oals
13
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–is
pow
ere
d b
y th
e d
iscip
line
d a
pplic
atio
n o
f AC
E to
ols
for
•P
roce
ss im
pro
ve
me
nt a
nd
wa
ste
elim
ina
tion
•P
rob
lem
so
lvin
g
•D
ecis
ion
ma
kin
g
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
AC
E C
ULT
UR
E
�Leaders
hip
engaged a
t ALL le
vels
�R
esourc
es a
vaila
ble
when n
ecessary
�P
eople
train
ed-
unders
tand A
CE
14
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�P
eople
train
ed-
unders
tand A
CE
�E
very
one in
volv
ed, n
ot ju
st p
ilot o
r manager
�P
eople
excite
d to
face th
e c
halle
nge
Is e
ve
ryo
ne
focu
se
d o
n th
e c
usto
me
r?
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
AC
E –
The T
ools
(1/2
)
Th
e 1
2 A
CE
too
ls a
re a
cce
ssib
le to
eve
ryo
ne
in th
e o
rga
niz
atio
n
Pro
ble
m S
olv
ing
:
Mark
et F
eedback A
naly
sis
QC
PC
(Quality
Clin
ic P
rocess C
harts
)
Rele
ntle
ss R
oot C
ause A
naly
sis
Mis
take P
roofin
g
Pro
ce
ss
Imp
rove
me
nt a
nd
Wa
ste
Elim
ina
tion
:
15
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Pro
ce
ss
Imp
rove
me
nt a
nd
Wa
ste
Elim
ina
tion
:
5S
(vis
ual w
ork
pla
ce)
Valu
e S
tream
Managem
ent (3
P, V
SM
, Kaiz
en)
Pro
cess C
ontro
l & C
ertific
atio
n
Sta
ndard
Work
Pro
ductio
n P
repara
tion P
rocess (3
P)
Tota
l Pro
ductiv
e M
ain
tenance
Set-u
p R
eductio
n
De
cis
ion
Ma
kin
g :
Passport P
rocess
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
AC
E –
The T
ools
(2/2
)
Ro
ot C
au
se
An
aly
sis
MF
A
QC
PC
Passp
ort
Mis
take
Pro
ofin
gP
rob
lem
ID&
Re
so
lutio
n
Ne
w P
rod
ucts
, P
roce
sse
s a
nd
Syste
ms
Qu
ality
C
linic
s
16
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Sta
nd
ard
Me
tho
d
Pro
cess
Certific
atio
n
Pro
cess
Man
ag
em
en
t
New
5S
TP
MS
tan
da
rd
En
viro
nm
en
t
Set-U
pR
ed
uctio
n
Clin
ics
Sta
nd
ard
Wo
rk3
P
VS
M
Ka
ize
n
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ratie
r-Fig
eac A
CE
Org
aniz
atio
n
•A
CE
org
aniz
atio
n is
part o
f Quality
Departm
ent
•O
ne A
CE
Pro
gra
m M
anager fo
r the c
om
pany
•7 A
CE
Site
s L
eaders
•20 C
oord
inato
rs (1
by C
ell)
17
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•20 C
oord
inato
rs (1
by C
ell)
•14 A
CE
Tools
Pilo
ts
•8 C
linic
Leaders
•D
irect M
anagem
ent re
sponsib
le o
f AC
E d
eplo
ym
ent in
his
cell w
ith th
e
support o
f the C
oord
inato
r, Pilo
t and A
CE
Pro
gra
m M
anager. R
AT
IER
-FIG
EA
CR
AT
IER
-FIG
EA
C
Quality Clinic
What is
a C
linic
?
A C
linic
is a
syste
m m
ad
e u
p w
ith
pe
op
le a
nd
too
ls a
ble
to q
uic
kly
inve
stig
ate
in o
rde
r to fin
d R
ea
l Ro
ot
18
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inve
stig
ate
in o
rde
r to fin
d R
ea
l Ro
ot
Ca
use
of th
e p
rob
lem
an
d to
tota
lly
era
dic
ate
it .
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
What is
a C
linic
?
Qu
ality
Clin
ics a
na
lyze
pro
du
ct n
on
-co
nfo
rma
nce
s
dire
cte
d b
y th
e D
aily
Qu
ality
Me
etin
g , d
ete
rmin
e
roo
t ca
use
s, a
nd
en
su
re c
ha
ng
es to
sta
nd
ard
wo
rk, p
roce
sse
s a
nd
/or d
esig
n (M
ista
ke
Pro
of
syste
m).
19
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syste
m).
Sta
ffed
by a
sso
cia
tes w
ho
ha
ve
an
in-d
ep
th
kn
ow
led
ge
of th
e p
rod
ucts
pro
du
ce
d b
y th
e C
linic
bu
sin
ess u
nit a
nd
pro
ble
m s
olv
ing
skills
.RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Why a
Clin
ic a
ctiv
ity?
Stre
am
line
s R
ele
ntle
ss R
oo
t Ca
use
/Co
rrectiv
e
Actio
n a
ctiv
ities th
at re
su
lt from
the
follo
win
g:
•C
usto
me
r retu
rns
20
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•S
.R.R
(Scra
p, re
wo
rk, re
pa
ir)
•C
on
ce
ssio
ns
•T
urn
ba
cks
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Why a
Clin
ic A
ctiv
ity?
Imp
rove
the
co
mm
un
ica
tion
an
d c
oo
rdin
atio
n
be
twe
en
su
pp
orts
use
ful to
the
pro
ble
m s
olv
ing
activ
ity
21
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Ap
ply
Le
sso
ns L
ea
rnt to
sim
ilar p
roce
sse
s o
r
pro
du
cts
P
roce
ss F
ailu
res a
re…
“Go
lde
n N
ug
ge
ts”R
AT
IER
-FIG
EA
CR
AT
IER
-FIG
EA
C
Quality Clinic
Ratie
r-Fig
eac C
linic
Activ
ity m
odel
Weekly
CA
B : fo
llow
up b
y e
ngin
eerin
g,
quality
and
manufa
ctu
ring
managem
ent
Da
ily Q
ua
lity B
oa
rd :
Custo
mer E
scapes
Supplie
r Escape
Scra
pC
oncessio
nR
ew
ork
Repair
PR
OC
ES
S:
1. M
anage s
hort-tim
e p
rocess.
2. A
pply
dire
ctly
QC
PC
, RR
CA
and M
ista
ke
Pro
ofin
g.
Clin
ic
22
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Pro
ofin
g.
Clin
icA
ctiv
ity
Engin
eerin
g
Pro
ductio
n
Quality
Desig
n O
ffice
Supplie
r
Quality
Pro
ductio
n
Departm
ents
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Wh
at M
akes a
Qu
ality
Clin
ic?
7 e
lem
ents
for S
uccessfu
l Clin
ics
Ph
ysic
al
Lo
catio
n
Do
cu
men
ted
Pro
cess F
low
Perfo
rman
ce
Revie
wP
eo
ple
23
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Metric
s
Revie
w
Vis
ual
Man
ag
em
en
t&
Flo
w
Gau
gin
g
&E
qu
ipm
en
t
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ele
ment #
1: P
eople
(1/2
)P
atric
e
-Title
:Form
an
-Phone: 0
56
-E M
ail:
patric
e@
ratie
r-figeac.fr
Ste
phane
-Title
:Form
an
-Phone: 0
565
-E M
ail:
ste
phane@
ratie
r-fig
eac.fr
Laure
nt
-Title
:Pro
ductio
n q
uality
m
anager
-Phone: 0
565
-E M
ail: la
ure
nt@
ratie
r-fig
eac.fr
Guilla
um
e
-Title
:Desig
n o
ffice
-Phone: 0
565
-E M
ail: g
uilla
um
e@
ratie
r-fig
eac.fr
Bertra
nd
-Title
:Com
posite
s
opera
tor
-Phone: 0
565
-E M
ail:
bertra
nd@
ratie
r-fig
eac.fr
Patric
k
-Title
:Manufa
ctu
ring e
ngin
eer
-Phone: 0
5655051
02
-E M
ail: p
atric
k@
ratie
r-fig
eac.fr
24
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David
-Title
: Form
an
-Phone: 0
565
-E M
ail:d
avid
. @ra
tier-fig
eac.fr
Arn
aud
-Title
:Clin
ic L
eader
-Phone: 0
565
-E M
ail:a
rnaud. @
ratie
r-figeac.fr
Sta
nis
las
-Title
: Manufa
ctu
ring e
ngin
eerin
g
-Phone: 0
565
-E M
ail:s
tanis
las@
ratie
r-figeac.fr
CL
INIC
TE
AM
DO
MA
INE
S D
E C
OM
PE
TE
NC
ES
No
tatio
n:
1=
Débuta
nt
2=
Auto
nom
e
3=
Spécia
liste
4=
Expert
NO
M
Secteur
Fonction
Formation qualité RF
Formation clinic
Sensibilisation ACE
Outils de base (5S, TPM)
Outils résolutions de
problèmes (QCPC, ACR,
Anti-Erreur)
Lean (VSM, 3P, Kaizen)
Arn
aud B
ertra
nd
1411
F45
Respons
able
Clin
ique
24
44
42
Guilla
um
e C
hagnea
u1834
F45
Bure
au d
'étu
des
22
22
22
Sta
nis
las T
uta
j1188
F45
Méth
odes
22
33
32
Bertra
nd G
imel
2262
F45
Opéra
teur m
até
riaux c
om
posite
s2
22
22
1
Laure
nt D
ure
uil
1191
F45
RA
QP
22
33
32
Patric
k P
louvie
r0265
F45
Industria
lisatio
n2
23
33
2
Patric
e B
esse
0010
F45
Chef d
'équip
es
22
22
22
David
Seve
gner
1928
F45
Chef d
'équip
es
22
22
22
Ste
phane P
are
nt
2263
F45
Chef d
'équip
es
22
22
22
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Th
e C
linic
Ma
na
ge
r is th
e «
driv
er
» o
f the
Clin
ic
Activ
ity :
–C
hecks th
e p
rogre
ss a
nd th
e h
ealth
of R
RC
As,
QC
PC
s, a
ctio
ns lin
ked, … E
lem
ent#
1: P
eople
(2/2
)
25
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048
QC
PC
s, a
ctio
ns lin
ked, …
–F
ollo
ws th
e p
rogre
ss, c
oord
inate
s, if n
eeded, a
naly
sis
or e
xpertis
es d
riven b
y th
e Q
uality
Lab («
Hospita
l»),
Metro
logy, …
–C
hecks im
ple
menta
tion o
f Mis
take P
roofs
, corre
ctiv
e
actio
ns re
sult o
f RR
CA
s
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Old
Th
inkin
g v
s. N
ew
Th
inkin
gO
ld T
hin
king
: MR
B C
ribO
ld T
hin
king
: MR
B C
rib
•In
the p
ast…
.. we h
ad
a q
uara
ntin
e is
lan
d fo
r d
efe
ctiv
e p
rod
uct
•D
esig
ned
to s
tore
& s
eg
reg
ate
•O
ut o
f sig
ht, o
ut o
f min
d
•C
on
sid
ere
d a
co
nta
inm
en
t are
a fo
r dis
eased
p
rod
uct
Ele
ment #
2: P
hysic
al L
ocatio
n
26
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New
Th
inkin
g: Q
uality C
linic
New
Th
inkin
g: Q
uality C
linic
•In
the fu
ture
….. w
e v
iew
defe
ctiv
e p
rod
uct a
s
“G
old
en
Nu
gg
ets
”
•D
esig
ned
sp
ecific
ally
for R
ele
ntle
ss R
oo
t Cau
se
An
aly
sis
•V
isu
ally
ob
vio
us w
here
actio
n/re
so
urc
es a
re
need
ed
•C
on
sid
ere
d a
s p
art o
f the c
om
pan
y’s
“Im
mu
ne
Syste
m”
pro
du
ct
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ele
ment #
2: P
hysic
al L
ocatio
n
27
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1D
edic
ate
d
2Locate
d w
ithin
the V
alu
e S
tream
3C
lean, Q
uie
t, Invitin
g, B
right
Ph
ysic
al L
oca
tion
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ele
me
nt #
3: D
ocu
me
nte
d P
roce
ss F
low
Da
ily Q
ua
lity B
oa
rd T
riag
e
an
d C
on
tain
me
nt
-op
era
tors
-insp
ecto
rs
-clin
ic
-en
gin
eerin
g
-qu
ality
Co
ntro
lling
no
nc
on
form
ing
pro
du
ct P
RO
-RF
-00
20
Cu
sto
me
r es
ca
pe
, su
pp
lier a
nd
inte
rna
l no
nc
on
form
an
ce
s
Ins
pe
ctio
nC
LIN
IC A
CT
IVIT
Y
-en
gin
eerin
g
-qu
ality
-man
ufa
ctu
ring
-desig
n
ST
EP
1S
TE
P 2
ST
EP
3 -
4 -
5P
RO
-RF
-0020 p
oin
t 1 to
11a
PR
O-R
F-0
020 p
oin
t 12 to
13
PR
O-R
F-0
020 p
oin
t 14 to
28
28
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-Dete
ct a
defe
ct o
n th
e p
rod
uct
-Iden
tify a
nd
/or is
ola
te p
rod
uct w
ith d
efe
ct
-Ch
eck a
nd
reco
rd th
e d
efe
ct
�C
usto
mers
escap
es
�S
up
plie
r escap
es
�In
tern
al tu
rn b
ack
is-it a
no
n c
on
form
an
ce?
Ch
eck th
e W
IPQ
CP
C c
olle
ctio
n
-qu
ality
-man
ufa
ctu
ring
-desig
n
-su
pp
lier q
uality
-An
aly
se a
nd
file th
e n
on
e c
on
form
an
ce
-Co
mm
un
icatio
n w
ith c
ell th
at g
en
era
te th
e n
on
co
nfo
rman
ce
-Defin
e th
e c
au
ses e
t co
rrectiv
es a
ctio
ns (R
RC
A)
-Fo
llow
up
in S
AP
-Co
ntro
l of e
ffectiv
en
ess o
f actio
n p
lan
-desig
n
-su
pp
lier q
uality
Rep
ort in
sp
ectio
n
esta
blis
hed
Rep
ort in
sp
ectio
n d
ecis
ion
: U
se a
s is
, rep
air, c
on
cessio
n o
r scra
pp
RR
CA
, QC
PC
, Mis
take
pro
ofin
g
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ele
ment #
4: G
augin
g &
Equip
ment
29
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1D
igital Cam
era
2O
ptical Magnifying E
quipment
3C
omputer
4Telephone
5S
imple M
easuring Devices
6C
onference Table & C
hairs
Gauging &
Equipment
Lo
cate
d in
in
sp
ectio
n a
rea
Lo
cate
d in
in
sp
ectio
n a
rea
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ele
ment #
5: V
isual M
anagem
ent &
Flo
w
Why
?W
hy
?
30
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ST
EP
1 –
2 : D
efin
ea
nd
m
ea
su
rep
arts
defe
cts
ST
EP
3 : A
na
lys
iso
f parts
d
efe
cts
, defin
ea
ctio
ns p
lan
s.
STEP 4 : F
ollo
w-up actio
ns
plans o
n SAP Syste
m
STEP 5 : C
ontro
l the
effe
ctiv
eness
of
actio
n plan
TEA
M LE
AD
ER
DIS
CR
EPA
NC
Y D
ES
CR
IPTIO
N
Too
l use
d ? (Yes/N
o)
Date
of
meetin
g
Atte
ndees
02.0
4.0
8
Olivie
r Gam
el S
TS
X
Ste
phan L
lam
es S
TS
X
Bertra
nd G
imel
X
Guilla
une C
hagnea
uX
Sta
nis
las T
uta
jX
Ste
phane P
are
nt
X
Thie
rry C
ourb
ière
sX
Laure
nt D
ure
uil
X
L.D
ure
uil
247F
bla
de S
/N:F
R200712012R
T. V
isual re
veals
wrin
kle
s o
n th
e s
urfa
ce o
f the h
eate
r on th
e fa
ce s
ide.
An
alysis clo
sed
on :03/14/20
08
Ide
ntify po
ssible
cau
ses
Iden
tify pro
bab
le
cause
s
Yes
ST
EPS
Yes
Yes
Yes
OQ
CP
Yes
Se
lection
of
solu
tions
No
Actio
n plan
5 Why
Fishb
one
dia
gram
or fault tre
e
DEP
AR
TME
NT
F45 Propellers and com
posites
TEA
M L
EAD
ER
L.Dureuil
DIS
CR
EP
AN
CY
DE
SC
RIP
TIO
N
247F blade S/N
:FR200712012R
T. Visual reveals w
rinkles on the surface of the heater on the face
side.
WH
O ?
Who's involved ?
Who are the people or D
ept. concerned ?
The customer (H
amilton), departm
ent F45, subcontractor STS
WH
AT
?
What's happened ?
Wrinkles on the surface of the heater
WH
ER
E ?
Where did it happen?
On the face side.
WH
EN
?
When did it happen?
To Ham
ilton 01/31/2008
HO
W ?
How
did it happen ? S
ee to Ham
ilton
WH
Y ?
What are the causes and the possible explanations for this
discrepany ?
See fishbone
How
? (o
ptional)
How
many tim
es a day did it occur ?
How
many people are involved ?
How
much is it ?
Blade S
/N:F
R200712012R
T
ME
AN
SM
ET
HO
DS
MA
TE
RIA
L
Deic
er d
eshydra
tion.
Rolle
r-pre
ssing
.
Irregula
r applie
d s
tress
with
the ru
bber w
heel.
De
icer g
eom
etry.N
ot
pre
form
.B
lade
geom
etry on
the fac
e side
.
Positio
nin
g o
f deic
er on
the b
lade le
adin
g e
dge.
De
icer m
ateria
l.
Bondin
g tim
e, s
peed
bondin
g o
f the d
eic
er.
Ad
hesive p
reparatio
n.
De
icer visu
al:
resista
nce.
new
opera
tor
AC
TIO
NO
PE
RA
TO
RE
NV
IRO
NM
EN
T
Wrin
kle
s o
n th
e s
urf
ace
of
the h
eate
r on
the
face
sid
e.
DEP
AR
TM
EN
T
TE
AM
LEA
DER
DIS
CR
EP
AN
CY D
ES
CR
IPT
ION
F45 P
ropelle
rs a
nd c
om
posite
s
L.D
ure
uil
247F b
lade S
/N:F
R20071
2012R
T. V
isual re
veals
wrin
kle
s on th
e s
urfa
ce o
f the h
eate
r on th
e fa
ce s
ide.
Discrepancy
In progressClosed
PlannedActual
Deicer bonding by new operator to
the subcontractor STSOlivier Gamel (STS)
02/04/200802/04/2008
Re-trainning of roller-pressing
technicalOlivier Gamel (STS)
02/20/200802/25/2008
Photos referentialOlivier Gamel (STS)
02/20/200802/25/2008
DEPARTMENT
TEAM LEADERRoot causes Root causes
L.Dureuil
F45 Propellers and composites
⇒⇒⇒ ⇒⇒⇒⇒ ⇒
Result
02/04/2008
ActionEnd date
Start dateResponsible
Status /
CommentsCause
02/04/2008INS.RF09058 247F blade
S/N:FR200712012RT. Visual
reveals wrinkles on the
surface of the heater on the
face side.
Stopping deicer bonding by new
operator
02/04/2008Re-trainning realized 02/25/2008
Cause analyzedW
hy 1v.
Why 2
v.W
hy 3v.
Why 4
v.W
hy 5v.
Deicer geometry.Not
preform.
Blade geom
etry on
the face side.
Difficulty to position
the deicer on the
blade leading edge.
Irregular applied
stress with the rubber
wheel.
Roller-pressing
technical..
DEPARTM
ENT
LEADER
TEAM
DISCREP
ANCY D
ESCRIP
TION
F45 Propellers and com
posites
L.Dureuil
247F blade S/N:FR
200712012RT. Visual reveals wrinkles on the surface of the heater on the face side.F
45
CO
MM
ISS
ION
RE
TO
UC
HE
pale
568
F F
45
Date
:
sept-0
6oct-0
6nov-0
6dec-0
6ja
nv-0
7fe
v-0
7m
ars
-07
avr-0
7m
ai-0
7ju
in-0
7ju
il-07
aout-0
7sept-0
7oct-0
7nov-0
7dec-0
7ja
nv-0
8
Anom
alie
s55
127
168
69
76
100
116
135
121
101
82
34
63
115
93
49
63
Unité
s p
roduite
s52
68
109
43
50
63
85
95
82
109
60
38
97
127
121
83
122
Pourc
enta
ge
106%
187%
154%
160%
152%
159%
136%
142%
148%
93%
137%
89%
65%
91%
77%
59%
52%
Lig
ne d
e b
ase
149%
149%
149%
Obje
ctif 5
0%
120%
120%
120%
120%
120%
120%
Obje
ctif 9
0%
80%
80%
80%
80%
80%
80%
80%
40%
QC
PC
- TE
ND
AN
CE
DE
S A
NO
MA
LIE
S
Dé
parte
men
t :
Pro
ce
ss
us
:
0%
20%
40%
60%
80%
100%
120%
140%
160%
180%
200%
sept-06
oct-06
nov-06
dec-06
janv-07
fev-07
mars-07
avr-07
mai-07
juin-07
juil-07
aout-07
sept-07
oct-07
nov-07
dec-07
janv-08
Lig
ne
de
ba
se
Obje
ctif 5
0%
Obje
cti 9
0%
Why
?W
hy?
Why?
Why
?W
hy?
Why?
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ele
ment #
6: M
etric
s
PP
M C
lien
ts / No
mb
re d
'esc
ap
es
0
50
100
150
200
PPM
0 1 2 3
Escapes (Qté de pièces)
Nom
bre
d' é
vènem
ents
00
10
00
00
0
Nom
bre
d'e
sca
pes
00
10
00
00
00
PPM
cum
ulé
20
08
131
104
79
57
90
81
72
70
158
136
117
10
7
PPM
du m
ois
00
136
00
00
00
0
PPM
cum
ulé
00
35
31
28
26
23
16
15
13
Obje
ctif P
PM
90
90
90
90
80
80
80
80
70
70
70
70
Jan.
Fev.
Mars
Avril
Mai
Juin
Juil.
Aoû
tS
ep
t.O
ct.
Nov.
Dec
.
Su
pp
lier P
PM
(Pa
rts P
er M
illion
) - Co
ckp
it Dep
artm
en
t
0
200
400
600
800
1 0
00
1 2
00
1 4
00
1 6
00
1 8
00
2 0
00
2 2
00
2 4
00
2 6
00
2 8
00
3 0
00
PPM
Qty
Reje
cte
d28
81
62
52
827
261
171
28
41
86
82
97
Qty
Rece
ive
d3
04
768
23
85
23
212
84
02
308
61
18
34
37
18
774
01
80
850
13
88
54
157
47
51
547
73
Act 0
9 y
ea
r94
58
28
12
93
126
61
12
01
091
11
47
116
311
08
107
1
Pla
n 0
9 y
ea
r1
30
01 3
00
1 3
00
1 2
75
1 2
60
1 2
50
1 2
29
1 2
13
1 2
00
1 1
80
1 1
64
1 1
50
Act 0
8 y
ea
r15
10
153
013
84
130
61
21
51
314
13
86
130
912
35
131
31
31
214
52
Act 0
9 m
on
th94
56
79
24
81
117
833
39
11
15
70
134
05
21
62
7
Pla
n 0
9 m
onth
1 3
00
1 3
00
1 3
00
1 2
00
1 2
00
1 2
00
1 1
00
1 1
00
1 1
00
1 0
00
1 0
00
1 0
00
Act 0
8 m
on
th15
10
155
010
92
107
085
21
808
18
23
765
64
52
01
11
31
029
86
janv
févr
ma
rsa
vr
ma
iju
inju
ila
oût
se
pt
oct
no
vd
éc
Custo
mer P
PM
Supplie
r PP
M
31
© RATIER-FIGEAC. All right reserved.
FO
R-R
F-0
01
2_
V0
3R
efe
rence : D
V-S
6-0
9-0
048
F6 - M
ain
ten
an
ce
& R
ép
ara
tion
0,0
0,1
0,1
0,2
0,2
0,3
0,3
0,4
SR
R d
u jo
ur
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,1
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
SR
R c
um
ulé
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
Obje
ctif d
u m
ois
0,0
10,0
0,0
0,0
0,0
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,1
0,2
0,2
0,2
0,2
0,2
0,2
0,2
0,2
0,2
0,2
0,3
0,3
0,3
0,3
0,3
0,3
% /C
A R
éalis
é0,0
%0,0
%0,0
0%
0,0
2%
0,0
2%
0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%0,0
1%
12
34
56
78
910
1112
1314
1516
1718
1920
21
22
23
24
25
26
27
28
29
30
31
SR
R
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Ele
ment #
7: P
erfo
rmance R
evie
wN
om
bre
d'a
ctio
ns
0 5
10
15
20
25
30
35
Jan
vie
rFévrie
rM
ars
Avril
Mai
Juin
Juille
tA
oût
Septe
mbre
Octo
bre
Novem
bre
Décem
bre
Nb d
'actio
ns e
n c
ours
dans le
s d
éla
isN
b d
'actio
ns e
n c
ours
en re
tard
sN
b d
'actio
ns s
old
ées
Dé
lais
mo
ye
n d
es
ac
tion
s s
old
ée
s
0,0
0
10,0
0
20,0
0
30,0
0
40,0
0
50,0
0
60,0
0
Jan
vie
rFévrie
rM
ars
Avril
Mai
Juin
Juille
tA
oût
Septe
mbre
Octo
bre
Novem
bre
Décem
bre
Un
itéJa
n.
Fev.
Ma
rsA
vril
Ma
iJu
inJu
il.A
oû
tS
ep
t.O
ct.
No
v.D
ec.
T1
T2
T3
T4
An
né
eL
ELie
ns
SR
R m
en
su
el (ré
alis
é)
38,4
42
,04
6,9
53
,91
8,9
25
,81
4,6
25
,64
2,6
5,6
12
7,3
98
,58
2,8
5,6
314
,31
69,1
SR
R c
um
ulé
(réalis
é)
38,4
80
,412
7,3
181
,22
00,1
22
5,9
24
0,5
26
6,1
30
8,7
314
,331
4,3
SR
R m
en
su
el (o
bje
ctif)
47,1
47
,14
7,1
40
,84
0,8
40
,82
6,7
28
,33
1,4
29
,82
9,8
29,8
14
1,3
12
2,5
86
,48
9,5
439
,7
SR
R c
um
ulé
(ob
jectif)
47,1
94
,214
1,3
182
,22
23,0
26
3,8
29
0,5
31
8,8
35
0,2
380
,04
09
,94
39
,7
Va
leurs
de
SR
R d
u m
ois
en
co
urs
0,0
Ob
jectif d
e S
RR
du
jou
r7
,7
Ob
jectif d
e S
RR
du
mo
is0
,0
Imp
uta
ble
s R
F0
01
00
00
00
02
10
02
32
Imp
uta
ble
s C
lients
00
00
00
00
02
00
00
22
1
En
cou
rs d
'an
alys
e0
00
00
00
00
00
00
00
00
No
mbre
tota
l d'e
scap
es
00
10
00
00
04
#N
/A#
N/A
10
04
53
Imp
uta
ble
au
de
pt
93
108
17
61
11
99
11
29
54
96
77
33
77
32
22
11
73
98
3
No
n im
pu
tab
le a
u d
ep
t1
28
134
21
01
39
12
11
32
112
96
119
15
44
72
39
23
27
15
413
45
No
mbre
d'e
sca
pe
01
00
14
00
20
15
20
8S
up
plie
r_P
PM
No
mbre
de
FR
F0
10
01
40
02
01
52
08
Y_D
VT
_7
70
00
15
6
No
mbre
d'a
ctio
ns e
n c
ou
rs d
an
s le
s d
éla
is3
21
81
92
01
61
62
01
416
25
69
52
50
25
19
6
No
mbre
d'a
ctio
ns e
n re
tard
89
10
15
10
97
15
91
62
73
431
16
10
8
No
mbre
d'a
ctio
ns s
old
ée
s2
31
51
31
91
32
81
91
621
29
00
51
60
56
29
19
6
No
mbre
d'a
ctio
ns e
n c
ou
rs d
an
s le
s d
éla
is6
91
18
51
32
58
26
14
10
85
8
No
mbre
d'a
ctio
ns e
n re
tard
14
13
35
56
49
61
115
94
1
No
mbre
d'a
ctio
ns s
old
ée
s8
21
65
93
31
47
00
26
17
87
58
Actio
ns
clin
iqu
es
mé
talliq
ue
sa
t-rf-00
15
_F
4-
Co
mp
osite
s
Su
ivi_
SR
R_
qu
otid
ien
Lis
te d
es N
C d
u
mo
is
sa
t-rf-00
86
Cu
sto
me
r
PP
M
sa
t-rf-00
15
_F
4-
Co
mp
osite
s
Lis
te d
es N
C d
u
mo
is
Actio
ns
clin
iqu
es
C
om
po
site
s
Clin
iqu
e d
u F
4C
um
ul
Nombre
d'escapes
SR
R
Mois
en
co
urs
K€
K€
Sup
plie
r
PP
M
Inte
rna
l
PP
M
32
© RATIER-FIGEAC. All right reserved.
FO
R-R
F-0
01
2_
V0
3R
efe
rence : D
V-S
6-0
9-0
048
Déla
is e
n jo
urs
des a
ctio
ns s
old
ées
Obje
ctif D
éla
is m
oyen d
es a
ctio
ns
No
mbre
d'a
ctio
ns s
old
ée
s8
21
65
93
31
47
00
26
17
87
58
No
mbre
d'a
ctio
ns e
n c
ou
rs d
an
s le
s d
éla
is
No
mbre
d'a
ctio
ns e
n re
tard
mé
talliq
ue
Actio
ns
au
dits
rep
-rf-00
13
00
Ré
pa
rtition
de
s a
ctio
ns
pa
r ca
us
e ra
cin
e
0
10
20
30
40
50
60
70
80
90
10
0
CE - PANNE MACHINE, INSTALLATION
CD - OUTILLAGE DE FABRICATION
EF - MISE AU POINT FABRICATION
EB - CAPABILITE DU PROCESS
BC - POLLUTION
AD - REGLAGE OUTIL (COUPANT, CONTROLE)
CA - CONDITIONNEMENT
AC - EXPERIENCE OPERATEUR
DK - COUPURE DE COURANT
AA - FACTEURS HUMAINS
DJ - MANUTENTION
EA - PB DE CONCEPTION
EH - DELAI DE LIVRAISON NON RESPECTE
FC - COMPOSANTS
CB - MOYEN DE CONTROLE
CC - OUTIL DE COUPE
ED - PROCEDURE NON RESPECTEE
EG - DISSECTION/ EXPERTISE
EC - PROCEDURE NON PERTINENTE
AB - FORMATION OPERATEUR
CF - CAPABILITE MACHINE
EB - CAPABILITE DU PROCESS
No
mb
re d
'actio
ns p
ar fa
mille
de d
éfa
uts
0
50
10
0
15
0
20
0
25
0
30
0
35
0
Re
bu
tsR
eto
uch
es
Dé
rog
atio
ns
Re
tou
rs
Clie
nts
Au
tres
dé
fau
ts
Po
urc
en
tag
e a
ctio
ns s
ur a
nn
ée e
n c
ou
rs
22
%
39
%3
9%
Nb
d'a
ctio
ns
en
co
urs
da
ns
les
dé
lais
Nb
d'a
ctio
ns
en
co
urs
en
reta
rds
Nb
d'a
ctio
ns
so
ldé
es
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Corre
ctiv
e A
ctio
n B
oard
Fu
nctio
na
l C
AB
Wh
oW
hat
Fu
nctio
n V
P –
Ow
ns/R
un
s C
AB
, Wh
o
Se
nio
r VP
’s –
Ow
n/R
un C
AB
,
En
terp
rise P
resid
ents
,
Fu
nctio
nal V
P’s
Sen
ior V
P
CA
B(Q
uarte
rly)
CA
B’s
= O
ve
rsig
ht, B
arrie
r Bu
ste
r, R
eso
urc
e D
ep
loym
en
t
Revie
ws T
op
int/e
xt e
sca
pes, C
OP
Q
Wh
at
Ide
ntifie
s/a
ddre
ss s
yste
mic
issue
s, T
racks
Initia
tive M
ilesto
ne
s, A
lloca
tes re
so
urc
es,
De
plo
ys H
IAT
S, 2
hr m
ax
Info sharing, Lessons Learned, Systemic issue resolution
Co
rrectiv
e A
ctio
n B
oard
Stru
ctu
re
Refe
rence S
P12
41
(C
orre
ctiv
e A
ctio
n B
oard
s)
Fu
nctio
na
l C
AB
Wh
oW
hat
Fu
nctio
n V
P –
Ow
ns/R
un
s C
AB
, Wh
o
Se
nio
r VP
’s –
Ow
n/R
un C
AB
,
En
terp
rise P
resid
ents
,
Fu
nctio
nal V
P’s
Sen
ior V
P
CA
B(Q
uarte
rly)
CA
B’s
= O
ve
rsig
ht, B
arrie
r Bu
ste
r, R
eso
urc
e D
ep
loym
en
t
Revie
ws T
op
int/e
xt e
sca
pes, C
OP
Q
Wh
at
Ide
ntifie
s/a
ddre
ss s
yste
mic
issue
s, T
racks
Initia
tive M
ilesto
ne
s, A
lloca
tes re
so
urc
es,
De
plo
ys H
IAT
S, 2
hr m
ax
Info sharing, Lessons Learned, Systemic issue resolution
Co
rrectiv
e A
ctio
n B
oard
Stru
ctu
re
Refe
rence S
P12
41
(C
orre
ctiv
e A
ctio
n B
oard
s)
33
© RATIER-FIGEAC. All right reserved.
FO
R-R
F-0
01
2_
V0
3R
efe
rence : D
V-S
6-0
9-0
048
Qu
ality
clin
icA
ctiv
ity(O
n-g
oin
g)
Wh
oW
hat
Ho
wC
linic
Do
cto
r,
ME
’s, Q
E’s
, SQ
E’s
, TE
’s
Eng
, Ope
rato
rs, H
ou
rly,
Fo
rman, S
up
erv
isors
,
Cu
sto
me
r Rep
s
AC
E T
oo
l kit, K
PI/K
PO
, Actio
n
item
s, R
RC
A, P
roce
ss
Impro
ve
ments
Mis
take
Pro
of, P
ro-C
ert, M
PR
’S
Ide
ntifie
s a
nd
work
s D
esig
n,
Sup
plie
r, Pro
ce
ss Is
su
es,
Int/E
xt E
scap
es, T
urn
backs,
SR
R D
rive
rs, T
est Y
ield
, CA
D’s
Wh
oW
hat
Ho
wP
rod
ucer
CA
B(W
eekly
)
CA
B(M
on
thly
)
Pla
nt M
ana
ger –
Ow
ns/R
un
s C
AB
OC
M o
r Are
a M
an
ag
er
QE
Ma
na
ger, M
E M
ana
ge
r,
Eng
inee
ring M
ana
ger, S
upp
lier
Qu
ality
En
gin
eerin
g M
an
ag
er
Re
vie
ws T
op
int/e
xt e
scap
es, S
RR
driv
ers
, CR
M A
ge
ing, A
ud
it find
ing
s,
Tra
cks In
itiativ
e M
ilesto
nes, P
ro-C
ert
CA
/mis
take
pro
of s
ignoff, C
linic
he
alth
(i.e. c
ycle
time
, need
s)
Up
ho
lds fu
nctio
na
l accou
nta
bility
,
Prio
ritize
s a
nd
allo
ca
tes
reso
urc
es, a
ssig
ns a
ctio
n ite
ms,
bre
akd
ow
n b
arrie
rs, e
sca
late
s
majo
r issu
es.
Fu
nctio
n V
P –
Ow
ns/R
un
s C
AB
,
GM
’s, O
ps D
irecto
rs, P
lan
t
Ma
na
ge
r, Eng
inee
ring D
irecto
r,
Su
pp
lier Q
ua
lity D
irecto
r
Revie
ws T
op
int/e
xt e
sca
pes, C
OP
Q
driv
ers
, Iden
tifies/a
dd
ress s
yste
mic
issue
s, T
racks In
itiativ
e M
ilesto
ne
s,
Dep
loys re
sou
rce
s, U
ph
old
s fu
nctio
nal
acco
unta
bility
, Re
com
men
ds H
IAT
,
2 h
r ma
x
Info sharing, Lessons Learned, Systemic issue resolution
Qu
ality
clin
icA
ctiv
ity(O
n-g
oin
g)
Wh
oW
hat
Ho
wC
linic
Do
cto
r,
ME
’s, Q
E’s
, SQ
E’s
, TE
’s
Eng
, Ope
rato
rs, H
ou
rly,
Fo
rman, S
up
erv
isors
,
Cu
sto
me
r Rep
s
AC
E T
oo
l kit, K
PI/K
PO
, Actio
n
item
s, R
RC
A, P
roce
ss
Impro
ve
ments
Mis
take
Pro
of, P
ro-C
ert, M
PR
’S
Ide
ntifie
s a
nd
work
s D
esig
n,
Sup
plie
r, Pro
ce
ss Is
su
es,
Int/E
xt E
scap
es, T
urn
backs,
SR
R D
rive
rs, T
est Y
ield
, CA
D’s
Wh
oW
hat
Ho
wP
rod
ucer
CA
B(W
eekly
)
CA
B(M
on
thly
)
Pla
nt M
ana
ger –
Ow
ns/R
un
s C
AB
OC
M o
r Are
a M
an
ag
er
QE
Ma
na
ger, M
E M
ana
ge
r,
Eng
inee
ring M
ana
ger, S
upp
lier
Qu
ality
En
gin
eerin
g M
an
ag
er
Re
vie
ws T
op
int/e
xt e
scap
es, S
RR
driv
ers
, CR
M A
ge
ing, A
ud
it find
ing
s,
Tra
cks In
itiativ
e M
ilesto
nes, P
ro-C
ert
CA
/mis
take
pro
of s
ignoff, C
linic
he
alth
(i.e. c
ycle
time
, need
s)
Up
ho
lds fu
nctio
na
l accou
nta
bility
,
Prio
ritize
s a
nd
allo
ca
tes
reso
urc
es, a
ssig
ns a
ctio
n ite
ms,
bre
akd
ow
n b
arrie
rs, e
sca
late
s
majo
r issu
es.
Fu
nctio
n V
P –
Ow
ns/R
un
s C
AB
,
GM
’s, O
ps D
irecto
rs, P
lan
t
Ma
na
ge
r, Eng
inee
ring D
irecto
r,
Su
pp
lier Q
ua
lity D
irecto
r
Revie
ws T
op
int/e
xt e
sca
pes, C
OP
Q
driv
ers
, Iden
tifies/a
dd
ress s
yste
mic
issue
s, T
racks In
itiativ
e M
ilesto
ne
s,
Dep
loys re
sou
rce
s, U
ph
old
s fu
nctio
nal
acco
unta
bility
, Re
com
men
ds H
IAT
,
2 h
r ma
x
Info sharing, Lessons Learned, Systemic issue resolution
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Clin
ic c
ertific
atio
n
Ratie
r-Fig
eac Q
uality
Clin
ics c
ertifie
d D
ecem
ber 2
008
34
© RATIER-FIGEAC. All right reserved.
FO
R-R
F-0
01
2_
V0
3R
efe
rence : D
V-S
6-0
9-0
048
RA
TIE
R-F
IGE
AC
RA
TIE
R-F
IGE
AC
Quality Clinic
Results
Custo
mer P
PM
8360
3649
720
776
771
382
300
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
2003
2004
2005
2006
2007
2008
2009 T
arg
et
PPM
OTD
43,951
7082,1
8790
95
0 20 40 60 80
100
20032004
20052006
20072008
2009
Target
%
35
© RATIER-FIGEAC. All right reserved.
FO
R-R
F-0
01
2_
V0
3R
efe
rence : D
V-S
6-0
9-0
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SR
R
2,35
1,72
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1,3
1
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8
0 1 1 2 2 3
200
42
005
200
620
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009 T
arget
% /CO S
Supplie
r PPM
99
67
87
14
49
42
32
27
16
33
12
07
10
00
0
20
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40
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60
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0
12
00
0
20
03
20
04
20
05
20
06
20
07
20
08
20
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Ta
rge
t
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Year
RA
TIE
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RA
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Quality Clinic
NO
TA
:
Ce
do
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ntie
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sin
form
atio
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confid
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ide
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se
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and
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mp
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ra
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ldno
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ose
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er
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nth
at
for
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ich
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und
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rth
ese
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en
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n,
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tier-F
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c
36
© RATIER-FIGEAC. All right reserved.
FO
R-R
F-0
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wh
ich
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