© skills for security 2007 all rights reserved national occupational standards tscm jessica teale...
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© Skills for Security 2007 All rights reserved
National Occupational StandardsTSCM
Jessica Teale Standards Development
Officer
Ruth Oliver Standards Development
Manager
Jo Sutherland Standards Development
Officer
Mike Burke Research and Development
Director
© Skills for Security 2007 All rights reserved
National Occupational Standardsare: Specifications of workplace
competence Benchmarks for occupational
performance Statements of industry good
practice
are not: Training courses Qualifications Instructions
should: Only identify and specify the
critical indicators of competence
Be capable of standing on their own
Be written in plain language and understood by the majority
Be level free
© Skills for Security 2007 All rights reserved
Unit: HIB 1
Unit Title: Establish clients human identity and biometric solution requirements Element: HIB 1.1 Element Title: Respond to clients who require human identity and biometric solutions
Performance Criteria You must be able to –
a. respond effectively and promptly to clients, using appropriate methods of communication that suit your clients
b. confirm the authority and responsibility of the person seeking human identity and biometric solutions
c. confirm your understanding of your clients’ requirements
d. confirm your clients’ understanding of any information you provide
e. confirm you have access to sufficient information from which to develop solution proposals
f. explain and confirm your clients’ understanding of the scope and limitations of the actions that you and your organisation can take
g. maintain the security and confidentiality of information relevant to clients and their human identity and biometric solution requirements
Knowledge Criteria You must know and understand –
1. how and why it is important to communicate with clients effectively and promptly
2. how, why and when to use different communication methods
3. current relevant legislation, regulations, codes of practice and guidelines relating to providing human identity and biometric solutions
4. the scope and limitations of actions that you and your organisation can take i.e. determined by capabilities, current relevant legislation, codes of practice, limits of your remit within your organisation
5. the limits of your knowledge and from where to obtain further specialist assistance
6. how to interpret information from clients to determine human identity and biometric solution requirements
7. how and why you should maintain the security and confidentiality of information
Range Statement You must be competent to deal with the following types of:-
1. clients: government, commercial, not for profit entities, private
2. methods of communication: verbal, written, face to face
3. requirements : products, services, upgrades, personnel, advice
4. solution proposals: plans, manuals, procedures, systems, financial budgets
5. limitations: personal, organisational, legal
Performance Criteria• They do not tell us how to
do something, but how well it should be done
• Must contain an observable outcome or activity
• Must contain evaluative statement (against which to measure performance)
• Tell us what we would look for in a competent worker
Range Statements• Defines the breadth and
boundaries of competence required for an individual to be considered competent
• Sets out the critical categories to be covered in assessment
Knowledge Criteria• Specify the critical
knowledge and understanding that supports competent performance
• They are not aspects of learning, but knowing, understanding and implementing
• Relate only to the activity in the title of the standard
An example of NOS
© Skills for Security 2007 All rights reserved
National Occupational Standards
What NOS mean for Employees and Employers
NOS are viewed by modern managers as an indispensable tool for managing a highly skilled workforce. They are used widely to support individual and organisational development and quality assurance at all levels. They provide benchmarks of good practice across the UK.
• NOS are specific in what is required for competent performance therefore employees are clear what is expected of them in their job
• NOS can be a useful tool during appraisal process
© Skills for Security 2007 All rights reserved
National Occupational Standards
• NOS as a measuring stick
Tell me how well I must do it Give me continuous assessment
and regular feedback
Tell me exactly what I must do
in measurable terms
Give me training and
Recognise my performance to development where I need it
the required standards
© Skills for Security 2007 All rights reserved
National Occupational StandardsSector Involvement
Advisory Working Group Established only for the duration of the NOS project The Standards Development Manager and Research & Development
Director will be responsible for ensuring the balance and coverage of the Advisory Working Group.
Interested Parties Individuals who show an interest in the project but are unable to commit the
necessary time to either the development or the approval phase of the project Skills for Security board members, training providers, trade organisations will
be included in this list People on this list will have the opportunity to view and comment on the Draft
NOS prior to Wider Consultation with Industry
© Skills for Security 2007 All rights reserved
National Occupational StandardsAdvisory Working Group – Roles and Responsibilities
• contribute to and support the development of the outputs of the NOS project, within agreed timescales
– Attend and contribute to all EWG Workshops
– Consider all the outputs from each workshop and feedback comments to Skills for Security
• provide the Steering Group with progress reports as required• provide contact details for UK wide consultation on the project
outputs as appropriate
© Skills for Security 2007 All rights reserved
National Occupational StandardsProcess
Employers identify need
Skills for Security applies for funding
Funding agreed
Project Groups formed
Skills for Security works with Project Groups
Functional Map developed / reviewed
NOS reviewed / developed
NOS Circulated for Industry Consultation
Revised by Project Groups
Final NOS agreed
Letters of support required from Industry
NOS submitted for approval to regulator (UKCES)
Approved by Approved by UKCESUKCES
Entered onto NOS Directory
Reviewed every 3 – 5 years
© Skills for Security 2007 All rights reserved
National Occupational Standards
National Occupational Standards
Recruitment and selection
InductionQuality assurance
Qualifications
Partnership working
Performance management and appraisal
Tendering and contracting
Work objectives
Job descriptions
Designing and evaluating training and development
© Skills for Security 2007 All rights reserved
Functional Map and NOS Development
Functional Map• Aids with viewing the activities covered within the suite of NOS• Defines the key functional activities within the sector• Enables gaps to be identified
Skills for Security sector specific units • Cover key activities• Written in plain language• Are consistent (duplication across NOS suite may be required)• Can be amended throughout development process
Skills for Security Common Units• QCA and SQA asked all sectors to develop Common NOS units to reduce the amount of
duplicated units and to encourage transferable skills• They are centered on employability skills which are transferable across the Security Sector. • will add to and provide professionalism to the suite of technical National Occupational
standards• have been approved by the Stakeholder group which consists of each Sector Consultation
Group chair• The units numbers and titles will be kept the same however the format will be changed to
follow the Skills for Security format
© Skills for Security 2007 All rights reserved
Functional Map and NOS Development
Imported units from other SSB/SSC’s• QCA guidelines = Wherever possible NOS should be adopted without variation
• They contain flexible and transferable statements
Tailoring imported units• Can add to NOS, however we have to provide the originator with a copy of changes and
request approval
• Approval from the originator is needed for any imported unit (tailored or not)
• Where appropriate and supported by a strong rationale minor amendments maybe suggested although approval will be required by the originator
© Skills for Security 2007 All rights reserved
Example Functional Map
Close Protection
PCP 5 Communicate effectively in the workplace Provide written information related to your workCommunicate effectively to work with othersCommunicate using telecommunications
PCP 6 Maintain the safety and security of principals whilst on footMaintain close protection escort on footRespond to incidents affecting the safety or security of your principals
PCP 8 Respond to trauma and medical crises Provide immediate response to trauma and medical crisesArrange continued medical care Maintain the safety and security of injured people
PCP 9 Use control and restraint to support close protectionRespond to threatsUse control and restraint to protect your principals
PCP 10 Respond to potential conflict whilst providing close protectionRecognise potential conflict situationsRespond to confrontational situations
PCP 7 Maintain the safety and security of principals whilst in transit Confirm the safety and security of vehiclesPick up (embus) principals for journeys by roadMaintain close protection during journeys by roadSet down (debus) principals from journeys by roadMaintain travel close protectionRespond to incidents affecting security and well-being of principles whilst in transit
PCP 4 Establish and maintain secure environmentsSearch and secure premises Provide information to principals and other relevant people Search people and their property for unauthorised itemsRespond to finding unauthorised items
PCP 1 Assess level of threats and risk to principalsAssess information to determine potential threats and risk to principalsDetermine the level and nature of potential threats and risks to principals
PCP 2 Plan and prepare to minimise threat and risk to principals Determine the resources required to protect principals from potential threats and risksSet up secure office and residential operations centresSelect road routes and carry out reconnaissance to determine risk to principals whilst in transit Plan for travel by commercial transport Carry out reconnaissance of travel routes and venues Determine protection requirements for public appearances
PCP 3 Liaise and communicate with principals and othersConfirm and maintain contact with principals and relevant peopleProvide information to principals and other relevant people Agree protection arrangements with principals and other relevant people Observe protocol during close protection operationsLiaise and communicate with media representatives
© Skills for Security 2007 All rights reserved
NOS Directory
• www.ukstandards.org.uk
• The National Occupational Standards Directory provides an exciting resource to help raise performance in business and industry
• All Standards Setting Bodies / Sector Skills Councils upload their approved Suites of NOS onto this directory
• Allows us to search for existing NOS
© Skills for Security 2007 All rights reserved
NOS Project Timescales
September 2008 Skills for Security submitted the funding bid to UKCESNovember 2008 Decision on funding bid announced by UKCES
Expert Working Group meetings to develop the Functional Map and NOS
25th November 200813th January 200912th February 200911th March 200921st April 200919th May 200916th June 200921st July 2009
6th March 2009 Functional Map to be submitted to UKCES7th August 2009 Draft NOS to be submitted to UKCES Aug - Sep 2009 Industry Consultation Process23rd October 2009 Proposed NOS to be submitted to UKCES