Максим Бардега «small tips&tricks on how to make customer happy» kyivpmday 2017s
TRANSCRIPT
Small tips and tricks on how to make a
Customer happy
PMDay Kyiv 2017. Maksym Bardega
About me• 8 years in IT• Both product and outsourcing
companies• Various Customers from ~10
countries• More than 20 customers (more
than 100 stakeholders)
Meet deadlines/commitments
Do not lie
Be as transparent as possible
Go the extra mile
Meet Customer often (in person)
Understand Customer’s culture
Understand Customer’s success criteria
Escalate more
Make your team happy
Present small personal gifts
Defend your team
Make ritual sacrifice
Put yourself in Customer’s shoes
Don’t be scared of Customer
Say ‘No’ to Customer
‘Drop’ Customer
Think positive
