© upu 2010 – all rights reserved international e-services farah abdallah e-postal services...

© UPU 2010 – All rights reserved

International e-services

Farah Abdallah

E-Postal Services Programme

UPU

2© UPU 2010 – All rights reserved

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1) UPU in brief

2) Regulation of international e-services

3) Technology standards

4) Status of international services

5) E-service strategy


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1) UPU in brief • A specialized United Nations Agency• Current members: Governments and their

Designated Operators• Structure

– Congress– Council of Administration– Postal Operational Council– International Bureau– Cooperatives: EMS, Telematics


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UPU mission: To stimulate the lasting development of efficient and accessible universal postal services of quality in order to facilitate communication between inhabitants of the world by:

• Guaranteeing the free circulation of postal items over a single territory composed of interconnected networks

• Encouraging the adoption of fair common standards and use of technology

• Ensuring cooperation and interaction among stakeholders

• Promoting effective technical cooperation

• Ensuring satisfaction of customers changing needs


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1) UPU in brief • For more information www.upu.int • Exercise: How does the mission of UPU

responds to the changes and needs of the postal sector?

http://www.upu.int/


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2) Regulation of international e-services – What is the difference between e-processes and

e-services? – What is considered by the UPU as an

international service?• A service provided to parties in multiple member

countries by one or more postal operators • A service provided to parties in multiple member

countries by multiple postal operators


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A- ConventionArticle 14 – Electronic based postal services

B- RegulationsRL 253 – Hybrid MailRL 256 – Electronic Postal Certification Mark

Proposal for Postal Registered Email in 2011


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A- ConventionArticle 14 Electronic mail, EMS, integrated logistics and new

services

1 Member countries or designated operators may agree with each other to participate in the following services, which are described in the Regulations:

• 1.1 electronic mail, which is a postal service involving the electronic transmission of messages; designated operators may enhance electronic mail by offering registered electronic mail, which supplements electronic mail by providing proof of sending, proof of delivery and a secure communication channel between authenticated users;


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A- Convention• 1.2 EMS, which is a postal express service for documents and

merchandise, and shall whenever possible be the quickest postal service by physical means. This service may be provided on the basis of the EMS Standard Multilateral Agreement or by bilateral agreement;

• 1.3 integrated logistics, which is a service that responds fully to customers’ logistical requirements and includes the phases before and after the physical transmission of goods and documents;

• 1.4 the electronic postal certification mark, which provides evidentiary proof of an electronic event, in a given form, at a given time, and involving one or more parties.


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A- Convention• 2 Member countries or designated operators may by

mutual consent create a new service not expressly provided for in the Acts of the Union. Charges for a new service shall be laid down by each designated operator concerned, having regard to the expenses of operating the service.


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B- RegulationRL 253 – Hybrid MailHybrid mail is an electronic-based postal service whereby the

sender posts the original message in either a physical or an electronic form, which is then electronically processed and converted into a letter-post item for physical delivery to the addressee. Where national legislation so permits, and when the sender or the addressee so requests, the designated operator effecting delivery may convert the original transmission received to non-physical means (such as fax, e-mail, or SMS) or to multiple means.


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B - RegulationRL 253 – Hybrid Mail (cont)Where physical delivery to the addressee is used, the

information is generally transmitted by electronic means for the longest possible part of the process and physically reproduced at a premises as close to the recipient’s address as possible.

2 The tariffs applicable to hybrid mail are fixed by member countries or designated operators, taking costs and market requirements into account.


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B- RegulationRL 256 – Electronic Postal Certification Mark

It is the digital equivalence of physical postmark indicia that appears on every stamped letter today.

It allows a person or an organization to apply a trusted time-and-date seal to an electronic document or transaction, sufficient to prevent a party from successfully denying the origin, submission or delivery of the electronic message and the integrity of its content. (Based on S43 standards)


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3) Technology standardsStandards are important for interconnectivity and the

formation of a single postal territory• S33 - Interoperability framework for postal Public Key Infrastructures

• S39 - Trusted Time Stamp• S43 - Electronic Postal Certification Mark

• S52 - Postal Registered Electronic Mail


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3) Status of international e-services • Global Hybrid Mail • Global EPCM• Postal registered e-mail (PReM)• E-commerce• .post


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• E-Services Survey 2010– Snapshot of e-products and e-services to update the indicators of UPU on the deployment of e-services

• E-postal• E-government• E-commerce• E-financial


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Exercise:•Potential international services

– Most provided services ? – Important but not provided ?– Not at all important ?

• What factors affects the development of international e-services ?


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4) Nairobi Strategy for e-services 2008-20121. Knowledge and development

• Establish critical success factors

• Communication

• Training

2. Interoperability and governance• Standards: technical and quality

• Policy and regulation

• Develop international services


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4) Nairobi Strategy for e-services 2008-20123. Connectivity

• Develop next generation network• Bridging the digital divide

4. E-business development

5. Resources and partnership


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Exercise:

Conceiving Doha strategy for e-services 2012-2016

1.SWOT

2.Vision

3.Goals

4.Action plan

© upu 2010 – all rights reserved international e-services farah abdallah e-postal services...

Documents

upu mission

mission of upu

quickest postal service

postal express service

multiple postal operators

postal sector

registered electronic

electronic event