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Trainer Guide

Furnishing Series 8 Flexible Learning Toolbox

Supports competencies from the LMF02 Furnishing Training Package:∑ LMFFM3005A Fabricate custom furniture∑ LMFGN3002A Estimate and cost job∑ BSBCMN310A Deliver and monitor a service to customers∑ LMFFT4006A Construct prototypes and samples

30 November 2005: Version 1.0

Part of the Australian Flexible Learning Framework

flexiblelearning.net.au/Toolbox

© Commonwealth of Australia 2005

The views expressed herein do not necessarily represent the views of the Commonwealth of Australia.

This work is copyright. It may be reproduced in whole or in part for study or training purposes, subject to the inclusion of an acknowledgement of the source and it is not used for commercial use or sale.

Reproduction for purposes other than those indicated above requires the prior written permission from the Commonwealth. Requests and enquiries concerning reproduction and copyright should be addressed to the Branch Manager, Technology and Information Services Branch, Industry Skills Development Group, Department of Education, Science and Training, GPO Box 9880 Canberra City, ACT, 2601.

Part of the Australian Flexible Learning Framework

Furnishing Toolbox Trainer Guide

Table of contents

Welcome..................................................................................................................................................1

Target audience.....................................................................................................................................2Learners / students.............................................................................................................................2

Learner accessibility...........................................................................................................................2

Learning pathways.............................................................................................................................3

System requirements...........................................................................................................................3Hardware.............................................................................................................................................3

Software...............................................................................................................................................3

Toolbox features...................................................................................................................................4Home page..........................................................................................................................................4

Projects................................................................................................................................................5Project index screen..........................................................................................................................5Stages................................................................................................................................................6Tasks.................................................................................................................................................7Activity introduction........................................................................................................................8Continue activity..............................................................................................................................9Activity feedback...........................................................................................................................10End of task or stage........................................................................................................................11

Discussion opportunities.................................................................................................................12

Resource features............................................................................................................................12All resources...................................................................................................................................12Resource topics...............................................................................................................................14Topic content..................................................................................................................................14

Workplace documents.....................................................................................................................15Downloadable documents..............................................................................................................16Completed worksheets...................................................................................................................17

Assessment strategies......................................................................................................................18

Mapping units and elements of competency..............................................................................19Project 1, Stage 1: Identify customer needs................................................................................19

Project 1, Stage 2: Estimate and cost job.....................................................................................19

Project 1, Stage 3: Before construction........................................................................................20

Project 1, Stage 4: Begin fabrication.............................................................................................21

Project 1, Stage 5: Construct the item..........................................................................................22

Project 2, Stage 1: Identify customer needs................................................................................23

Project 2, Stage 2: Estimate and cost job.....................................................................................23

Project 2, Stage 3: Before construction........................................................................................23

Project 2, Stage 4: Begin fabrication.............................................................................................24

Project 2, Stage 5: Construct the item..........................................................................................24

Part of the Australian Flexible Learning Framework i


Suggested support activities...........................................................................................................25BSBCMN310A Deliver and monitor a service to customers.....................................................25

Discussion......................................................................................................................................25Practice telephone skills.................................................................................................................25Improving workplace literacy and numeracy.................................................................................25Individual customer service research.............................................................................................25

LMFGN3002A Estimate and cost job............................................................................................26Discussion......................................................................................................................................26Improving workplace literacy and numeracy.................................................................................26Individual research.........................................................................................................................26

LMFFM3005A Fabricate custom furniture....................................................................................27Discussion......................................................................................................................................27Improving workplace literacy and numeracy.................................................................................27Practical..........................................................................................................................................27

LMFFT4006A Construct prototypes and samples.......................................................................28Discussion......................................................................................................................................28Workplace literacy and numeracy..................................................................................................28Practical..........................................................................................................................................28

Preparing for using the Toolbox.....................................................................................................29

Customising the Toolbox..................................................................................................................29

Appendix 1..............................................................................................................................................30

Part of the Australian Flexible Learning Framework ii


Acknowledgements/CreditsLead agent: Holmesglen Training and Development

Contributing organisations: Alexander J Cook, Moran Furniture

Project managers: Joan Salmon/Linda Smart

Content development: Roy Tyrrell, Bill Presslor

Instructional design: Evelyn Flitman, Sue Chamberlain, Anne Thompson, Fiona Austin-Weber

Graphic design: Laura Bito

Multimedia development: Pasquale Stella, Timage Abdulwadud, Geordie Oxley, Vlad Mezin, Adam Lemmo, Rowan Peter, Nigel Thorne

Administration: Anne Whitehead, Debbie Mackin

The project team acknowledges the contribution of the following Steering Committee members:

Mr P Ashley Holmesglen Institute of TAFE

Mr I Cook Alexander J Cook

Mr J Cunningham Manufacturing Skills Australia

Mr C Dunbar TAFESA Marleston Campus

Mr J Holst TAFESA Noarlunga Campus

Mr M Kelly Furnishing Training Victoria

Ms A Mannell Curriculum Maintenance Manager, Furnishing

Mr R Oliver e-Works

Mr B Presslor Industry consultant

Mr J Simpson Holmesglen Institute of TAFE

Ms L Stannard e-Works

Mr A Watkins Moran Furniture

Mr I Wykes Hunter Institute of Technology

Part of the Australian Flexible Learning Framework iii


WelcomeWelcome to the Trainer Guide for the Furnishing Toolbox. This guide explains the features and structure of the Toolbox, lists the competencies covered and provides trainers with suggestions for using these resources to extend face-to-face delivery to learners in the custom furniture industry.

Background to the ToolboxThis Toolbox targets learners enrolled in furnishing training qualifications and provides these learners with flexible resources to enhance, extend and revise their knowledge about customer service, costing and estimating jobs, constructing prototypes and samples and custom furniture construction.

Learners will also need to complete hands-on custom furniture fabrication and construction of prototypes and samples to complete assessment tasks for the units covered by this Toolbox.

Units of competency The Toolbox offers resources and activities to cover the underpinning knowledge for the following units of competency.

Unit code Unit title Description of unit Nominal hours

LMFFM3005A Fabricate custom furniture

This unit covers planning, constructing and assembling custom furniture in response to specific orders and job requests.

64

LMFFT4006A Construct prototypes and samples

This unit covers constructing prototypes and samples according to plans, drawings or specifications.

160

LMFGN3002A Estimate and cost job

This unit covers estimating materials, labour and costing time to cost custom furniture services and products.

16

BSBCMN310A Deliver and monitor a service to customers

The unit covers identifying customer needs, delivering a service to customers and reporting on service delivery.

35

Total nominal hours 275

Part of the Australian Flexible Learning Framework 1


The unit of competency LMFGN3002A Estimate and cost job is a mandatory generic unit for the following furnishing industry qualifications.

LMF30402 Certificate III in Furniture Making (Cabinet Making)

LMF30202 Certificate III in Furniture Finishing

LMG30302 Certificate III Furniture Making

LMF30502 Certificate II in Furniture Making (Wood Machining)

The other three units addressed in this Furnishing Toolbox may be included in any LMF02 Furnishing Industry Training Package Certificate III qualification, providing a wide range of potential applications of this resource.

Target audience

Learners / students

Target learners for this resource are primarily apprentices in the Certificate III in Furniture Making. The resource however could be used across a broad base of employees in the furnishing industry for training on the job.

The content in this Furnishing Toolbox assumes that learners have completed a number of prerequisite units within the national training materials for the furnishing industry.

Learner accessibility

The Furnishing Toolbox structure addresses the varying computer, language and literacy, numeracy and custom furniture project management skills of learners using this resource. The resource offers:

∑ content written in plain English

∑ use of familiar furnishing industry terminology

∑ high level interactivity with engaging visuals

∑ plain English text equivalents for activities

∑ user-friendly design enabling learners with limited computer skills to use the resource

∑ content delivered in easy to manage stages and tasks

∑ referral and redirection to learning resources for further information and knowledge

∑ workplace documents to complete to improve workplace literacy

∑ tasks to build knowledge and understanding of project management processes.



Learning pathways

To better equip learners for a career in the furnishing industry, a number of flexible e-learning pathways have been incorporated into this Toolbox to build, refresh, extend and demonstrate competence in the units outlined above. These learning pathways include:

∑ managing projects with support – completing all stages and tasks in both projects in sequence, following Mentor referral to All resources

∑ independently managing projects – completing all stages and tasks in each project in sequence without accessing the resources

∑ picking and choosing particular stages and tasks – selecting specific learning stages and tasks in either project to refresh, develop or demonstrate particular skills

∑ accessing information from the resources – choosing specific content to extend knowledge without accessing either project

∑ mixing activities and tasks to meet individual needs – creating learning pathways to suit individual learner needs. For example, a learner may complete one project, stages of the other project and various content in a specific resource to build or demonstrate particular skills.

System requirements

Hardware∑ IBM compatible computer with a 600 MHz or Pentium III or equivalent running

Windows 2000/ME/XP

OR∑ Macintosh PowerPC 500 MHz or above running OS9 or OSX

∑ 128 MB of RAM

∑ 800 x 600 pixel display

∑ CD-ROM drive

∑ Internet access

Software∑ Internet Explorer 6.0 or higher OR Netscape Navigator 6.2 or higher.

∑ Microsoft Word 97 or higher, to open and use downloadable forms, checklists and worksheets.

∑ Macromedia Flash 6 Player – the latest free version of this plug-in can be downloaded and installed from Macromedia’s website <www.macromedia.com>.

Incorrect versions of these applications could result in information being shown in an unreadable form or not shown at all.



Toolbox featuresIn this project-based Furnishing Toolbox, learners are offered a range of ways to engage with relevant furnishing industry content and activities.

The Toolbox contains a number of features where underpinning knowledge and elements of competency are imparted to learners about customer service, estimating and costing jobs, constructing prototypes and samples and fabricating customer furniture. These e-learning devices include:

∑ resources

∑ projects

∑ a Mentor

∑ workplace documents.

Home page

The Furnishing Toolbox home page welcomes the learner to the resource, lists the units of competency covered and introduces the learner to the workplace scenario and resources.


First time userWhen using the resource for the first time, use the First time user to familiarise learners with the features, structure and content contained in the Toolbox.


Projects

Project index screen

The Project index screen introduces Bob, the workplace Mentor, and provides a brief description of the activities contained in Project 1 and Project 2.

In Project 1, the ‘wall unit’ project, the learner is guided through a series of stages and tasks associated with meeting a customer request for a wall unit.

In Project 2 the ‘chair’ project, tasks are structured to allow the learner to work more independently to complete activities.

.


Top navigation barThe top navigation bar provides links to the home page (HOME), the project index (PROJECTS) or to the resources (ALL RESOURCES) at any time.

Start projectTo link to the learning activities, click the Start Project buttons.


Stages

When a project is selected a stages menu appears. The learner can commence at stage 1 and work through all the stages sequentially or, alternatively, a particular stage can be undertaken to meet individual learning needs.

Working through project stages sequentially covers a number of integrated activities across all four units of competency.

Each stage can also be undertaken as a ‘stand alone’ set of learning activities to address a particular unit or element of competency.


Stages menuEach project is broken down into a number of production stages.

Project headingShows the project title.


Tasks

Each stage is then broken down into a number of tasks.

Tasks can be done in sequence, or particular tasks can be undertaken to meet individual learning needs.

Elements of competency across all four units are addressed within the stages and tasks.


Task menuThis lists the learning activities contained within a particular production stage.

Task navigationUse the task navigation at the bottom to move from the end of one task to the beginning of the next task.

Begin buttonUse the Begin button to return to the task menu at any time.

Stages buttonUse the Stages button to return to the stages menu at any time.


Activity introduction

At the beginning of each task there is a brief introduction and a BEGIN ACTIVITY button.


Task navigationHighlighted buttons indicate the current task.

Workplace documentsDownloads are required to complete some activities. See the Workplace documents section for details.

Resources menuThe Mentor directs the learner to the relevant content links listed in the Resources menu.


Continue activity

Some tasks involve the successful completion of specific steps in order to move onto the next step. The learner may have to successfully complete several steps to complete one task.


NextWhen a step within a task has been successfully completed the NEXT button will appear.

Start againUse START AGAIN to restart an activity. In doing so any answers entered will be cleared.

BackUse the BACK button to backtrack through an activity without clearing the answers.


Activity feedback

Activity feedback aimed at encouraging competency rather than highlighting errors, is provided in a number of ways.


Try againIncorrect responses are given feedback and learners are directed to try again.

Thumbs upThis offers feedback and indicates the learner has responded correctly.

Go to the resourcesSometimes the Mentor refers the learner to the resources for underpinning content.


End of task or stage

At the end of each task the Mentor appears offering encouragement and direction.


PrintAt the end of some tasks the learner is directed to print a completed workplace document to hand to their trainer.

MentorThe Mentor provides support and guidance.

Task barInstruct learners to use the task bar at the bottom of the screen to move to the next task.


Discussion opportunities

Toolbox discussions may be face-to-face with other learners or work colleagues, class discussions or online discussions.

Resource features

All resources

The All resources link on the top navigation bar provides relevant content on:

∑ OH&S

∑ calculations

∑ drawings

∑ customer service

∑ materials

∑ tools and equipment

∑ construction

∑ workplace documents.


DiscussionAt the end of each stage the Mentor may direct the learner to discuss any issues relevant to that stage with other learners or work colleagues.

All resourcesToolbox resources are accessible at any time by clicking on the ALL RESOURCES link on the top navigation bar.



Resource topics mouseoverWhen the mouse is rolled over the name of the resource, a list of topics within each resource is shown.

Resources side menuThe resources listed on the side menu provide content relevant to the current task.


Resource topics

Each resource has an introduction screen and links to topics within the resource.

Topic content

Navigation for each topic is via links on the side menu.


Close Use the Close button to return to the previous screen.

LinksUse these links to access the resource topic required.

BreadcrumbsBreadcrumbs show the links followed to reach the current screen and can be used to backtrack to previous content.

Side menuThe name of the current screen is highlighted on the side menu.


Workplace documents

To increase the workplace literacy of furnishing industry learners various tasks in the Toolbox require reference to, or completion of, a workplace document.

At the Project index screen the Mentor directs the learner to create a project folder for each project. The learner is asked to place completed workplace documents in the folder to hand to their trainer.

Some of these workplace forms are completed as paper-based activities from information provided on screen. Other documents are completed on screen and printed as evidence of successful completion of the activity.

Downloadable documents include forms for recording details of customer enquiries and job requests, costings and quotation sheets, cutting lists and other documents relevant to the furnishing industry.

A list of all the downloadable documents is shown on the following pages and a copy of the downloads that are available at the beginning of the relevant activities are contained in Appendix 1.

These completed Toolbox workplace documents may be used as evidence of the completion of a task and as the assessment of competency for elements within the units offered by the Toolbox.

For convenience class sets of activity worksheets could be downloaded prior to training sessions. Alternatively, learners could be instructed to open and save the workplace document to a folder on the desktop. This allows for the workplace document to be completed on screen.

Blank workplace documents used in this Toolbox can be accessed and downloaded from the Workplace documents resource link. These could be customised or used as worksheets for face-to-face delivery.


Workplace document downloadA name and document download icon will appear at the beginning of tasks requiring the learner to print a workplace document to complete the current task.


Downloadable documents

The following tables list the downloadable documents used in the Toolbox and the tasks in which they appear.

PROJECT 1 – WALL UNIT

Name of document Stage Task Purpose of task

Customer enquiry record

1 1 Recording customer details correctly.

Job request form 1 3 Accurately entering job details.

Floor plan 1 4 Defining job measurements.

Furniture designs brochure

1 5 Answering customer questions.

List of materials 2 1 Calculating material quantities.

Costing sheet 2 2 Calculating materials, hardware and labour costs.

Quotation form 2 3 Preparing customer quotes.

Production planner 2 4 Verifying job scheduling and planning construction.

Cutting list 3 1 Preparing a cutting list.

Orthographic drawing 3 2 Using drawings and plans.

MSDS 4 1 Interpreting safe handling information.

Orthographic drawing 4 5 Using drawings and plans.

Reassembly checklist 5 5 Ordering reassembly checklist.

Project report 5 6 Creating a project report.



PROJECT 2 – CHAIR

Name of document Project stage

Task Purpose of task

Incomplete customer enquiry record

1 1 Checking customer details.

Job request form 1 2 Gathering information from customers.

Concept sketch – chair

2 2 Identifying ergonomic requirements.

Orthographic drawings – chair

3 1 Reading plans and drawings.

Chair cutting list 3 2 Determining materials for a cutting list.

Costing sheet 5 3 Calculating costs.

Completed worksheets In some tasks a Print icon appears at the end on the task with an instruction to print the completed worksheet and hand it to the trainer as verification.

For those learners using text alternatives to complete activities, trainers will have to record and verify the completion of activities by some other method.

The following is a list of the completed worksheets learners are required to download at the end of tasks.

Completed worksheet download Project Stage Task

Floor plan – Dr Grey's office 1 1 4

Materials quantities 1 2 1

Production planner 1 2 4

Cutting list 1 3 1

Wall unit – orthographic view 1 3 2

Reassembly checklist 1 5 5

Project report 1 5 6



Assessment strategiesThis Toolbox gives learners the opportunity to demonstrate various generic and specific custom furniture fabrication competencies via a series of stages and tasks in two distinct custom furniture construction projects.

By selecting specific stages and tasks across both projects, learners could demonstrate particular elements of competence within the units covered in this Toolbox. For example, an assessment strategy may include a learner completing all the estimating and costing activities in both projects and undertaking a trainer set task using the Calculations resource for content.

The resources in this Toolbox could provide learners with support materials and underpinning knowledge to complete trainer set assessment tasks.

For the units, Deliver and monitor a service to customers and Estimate and cost job, the previously described downloadable documents within both projects could form a significant part of the assessment.

In Project 2, Stage 5, Task 3, Present to customer and prepare quote, learners are required to work independently to research, source materials and cost the job. This task may be suitable to use as part of learners’ assessment.

The theory and background knowledge contained within the Toolbox for the units, Fabricate custom furniture and Construct prototypes and samples could be used to assess underpinning knowledge.

In addition to working through these Toolbox activities, learners will need to complete hands-on custom furniture fabrication and construction of prototypes and samples to meet unit performance criteria.



Mapping units and elements of competency The following is a breakdown of the stages and tasks in each project mapped against the units and elements of competency they address.

This section of the Trainer Guide could be photocopied for learners to provide them with information about the units and elements of competency covered in the tasks they are undertaking.

Project 1, Stage 1: Identify customer needs

Number Name of task Unit of competency Element

1 Telephone communications


Identify customer needs

2 Preparing for meetings


Deliver a service to customers

3 Gathering information


Gather information

4 Drawing the floor plan


Gather information

5 Answering customer questions



Project 1, Stage 2: Estimate and cost job


1 Create a list of materials


Establish the work requirements

2 Calculate material and labour costs


Estimate materials, time and labourCalculate costs

3 Prepare a customer quote


Document details and verify where necessary

4 Estimate the delivery date





Project 1, Stage 3: Before construction


1 Develop final cutting list


Prepare for work

2 Prepare set-outs LMFFT4006A Construct prototypes and samples LMFFM3005A Fabricate custom furniture

Establish the work requirementsPrepare for work

3 Optimise cutting to minimise waste

LMFFM3005A Fabricate custom furniture LMFFT4006A Construct prototypes and samples

Prepare for work

Plan prototype or sample construction

4 Make templates for curved/angled components


Prepare for work

Plan prototype or sample construction



Project 1, Stage 4: Begin fabrication


1 Make routering/cutting jigs


Prepare for work

Plan prototype or sample constructionObtain materials and equipment

2 Cut rectangular shapes


Complete construction


Obtain materials and equipment

3 Fabricate curved drawer faces and doors




Construct the prototypes or samples

4 Prepare components for polishing


Assemble custom furniture


Construct the prototype or sample

5 Hinge door and set out drawer runners







Project 1, Stage 5: Construct the item


1 Assemble components





2 Glue, pin, drill and screw





3 Fit drawers, doors and shelves





4 Apply decorative accessories





5 Deliver and reassemble



6 Obtain customer feedback


Monitor and report on service delivery



Project 2, Stage 1: Identify customer needs


1 Prepare for meetings



2 Meet customers face-to-face



Project 2, Stage 2: Estimate and cost job


1 Complete preparatory drawings




Prepare for work

2 Cost and quote the job


Estimate materials, time and labourCalculate costs

Project 2, Stage 3: Before construction


1 Prepare set-outs LMFFT4006A Construct prototypes and samples



Prepare for work

2 Prepare the cutting list




Prepare for work



Project 2, Stage 4: Begin fabrication


1 Make templates for curved/angled components





2 Cut out components





Project 2, Stage 5: Construct the item


1 Assemble, glue and clamp components





2 Prepare for polishing and fit seat and back





3 Present to customer and prepare quote


Deliver a service to customersMonitor and report on service delivery


Calculate costs Document details and verify where necessary



Suggested support activitiesThe following list of suggested activities could be delivered in conjunction with this Furnishing Toolbox.


Discussion∑ The role of the telephone as the initial contact point – the implications for

effective use.

∑ The role of the telephone in business – to answer customer queries, take orders.

∑ Discuss difference between mobile and landline use of telephone in business – the pros/cons of each.

∑ Ideas about good customer service.

∑ Preparing for meetings with customers.

Practice telephone skills∑ Determine a list of appropriate questions to gain information.

∑ Practise appropriate ways of getting customers to:- repeat information- spell names

∑ Undertake a role play with a customer and employee, using a blank workplace document to record a customer enquiry.

Improving workplace literacy and numeracy∑ How to use telephone indexes.

∑ Locate company information in the White and Yellow Pages.

∑ Customise a blank Customer enquiry form and record messages from mock telephone conversations.

∑ Customise a blank Job request form and record requests from mock customer conversations.

∑ Take turns to accurately write difficult names and addresses in simulated telephone enquiries.

∑ Identify workplace limitations and appropriate referral.

Individual customer service research∑ Review your own workplace customer service practices and talk to your

supervisor or manager about this.

∑ Conduct a customer service review. Go into various furniture industry related retail outlets (eg, furniture stores, hardware stores, accessory outlets) to assess how your enquiry was dealt with, how you were treated as a customer, whether your needs were met.




Discussion∑ Identify all the relevant components when costing custom furniture jobs.

∑ How to estimate the labour costs involved in constructing a range of custom furniture items.

∑ Determine common furnishing industry overhead costs.

∑ How mark up percentages are determined and calculated.

∑ Innovative ways to minimise overhead costs.

Improving workplace literacy and numeracy∑ Use blank Toolbox costing and quotation sheets to complete a customised

costing task.

∑ Create a customer invoice from costing information.

∑ Answer questions about a range of workplace costing documents, such as costing sheets, customer quotations and invoices.

∑ Review existing workplace enterprise practices regarding costing custom furniture items.

Individual research∑ Cost a custom furniture item and record the process you undertook to

determine the costs involved, such as ‘used suppliers list to get material unit costs, recorded and estimated time to complete all construction tasks, rang Wageline for labour costs.’

∑ Research the impact of ‘do it yourself’ kit furniture imports and overseas manufacturing costs on the Australian furnishing industry.




Discussion∑ Gathering on-site information, eg floor plan, existing fittings and fixtures.

∑ Interpreting customer needs.

∑ Design elements in custom furniture fabrication.

∑ Ergonomic considerations in custom furniture construction.

∑ Continuous quality assurance checking.

∑ Workplace enterprise practices.

Improving workplace literacy and numeracy∑ Draw an accurate floor plan (eg of the workplace showing existing fittings and

fixtures).

∑ Complete set-outs from preparatory drawings.

∑ Develop cuttings lists.

∑ Read tools and equipment safe operating procedures and demonstrate understanding.

∑ Develop a construction plan.

∑ Develop an OH&S workshop checklist.

∑ Read faulty equipment tags.

Practical∑ Conduct a workplace OH&S check.

∑ Demonstrate safe use of machines and equipment.

∑ Prepare set-outs for a custom furniture item.

∑ Fabricate components.

∑ Bend materials according to a plan.

∑ Assemble components.

∑ Fit and apply accessories for a custom furniture item.

∑ Prepare custom furniture for final finish.

∑ Clean tools and workspace and remove waste.

∑ Check final item against plans.




As for LMFFM3005A Fabricate custom furniture plus:

Discussion∑ What are prototypes and samples?

∑ Materials suitable for constructing prototypes and samples.

∑ Ergonomic requirements of prototypes and samples.

∑ Conducting compatibility checks.

∑ Enterprise practices relating to prototypes.

∑ Identifying construction methods.

Workplace literacy and numeracy∑ Read prototype and samples plans and drawings to determine material

specifications.

∑ Record compatibility discrepancies on mock workplace documents.

∑ Develop a construction workplan.

∑ Record modifications on mock workplace documents.

Practical∑ Determine OH&S and personal protection needs for construction processes.

∑ Prepare suitable workplace for construction of a prototype or sample.

∑ Prepare materials for prototype or sample.

∑ Identify suitable jigs and other construction aids and adjust if necessary.

∑ Conduct construction checks on prototypes and samples.

∑ Check prototypes and samples against plans and drawings.



Preparing for using the ToolboxBefore using the Toolbox to enhance and extend existing training options make sure you are familiar with the tasks and activities you are presenting to learners.

Decide on the material to be presented and how you can use the Toolbox to compliment your training content.

Tell learners at the beginning of the session what you want them to do. For example, you may structure a lesson involving:

∑ a preliminary discussion about dealing with customer enquiries

∑ completing tasks 1 and 2 in Project 1 of the Toolbox

∑ locating specific information from the Customer service resource.

To prepare for using e-learning resources, familiarise yourself with:

∑ the content

∑ any print or downloadable documents

∑ the quizzes and activities

∑ the navigation

∑ the discussion starters.

Customising the ToolboxThere are a number of ways to customise this Toolbox.

Many of the project tasks are accompanied by relevant workplace documents to complete. These workplace documents are saved as Microsoft Word documents and can be modified.

Much of the content within the resources can also be customised using a HTML editor such as Dreamweaver.

Editing of the project tasks requires an understanding of Macromedia Flash and XML.

Information about customising this Toolbox and the file structure can be found in the Technical Guide.



Appendix 1



Download documentProject 1, Stage 1, Task 1


Customer name: ........................................................................................................................

Company name: .........................................................................................................................

Telephone: ..................................................... Mobile: .............................................................

Address: .....................................................................................................................................

....................................................................................................................................................

....................................................................................................................................................

Description of enquiry: ...............................................................................................................

....................................................................................................................................................

....................................................................................................................................................

....................................................................................................................................................

Follow-up arrangements: ...........................................................................................................

....................................................................................................................................................

....................................................................................................................................................

Enquiry taken by: .......................................................................................................................

Date of enquiry: ............................................. Time: ................................................................




Job request form

Client name: ............................................................................................................................................

Date of site visit: ......................................................................................................................................

Description of customer request: .............................................................................................................

.................................................................................................................................................................

.................................................................................................................................................................

Special features requested: .....................................................................................................................

.................................................................................................................................................................

.................................................................................................................................................................

.................................................................................................................................................................

Ergonomic requirements: .........................................................................................................................

.................................................................................................................................................................

.................................................................................................................................................................

Preferred materials: .................................................................................................................................

.................................................................................................................................................................

.................................................................................................................................................................

Freestanding or built-in: ...........................................................................................................................

Delivery access: ......................................................................................................................................

.................................................................................................................................................................

Other relevant information: ......................................................................................................................

.................................................................................................................................................................

.................................................................................................................................................................

Urgency: ..................................................................................................................................................

Staff member: ..........................................................................................................................................



Floor concept download documentProject 1, Stage 2, Task 1

Floor plan – Dr Grey’s office



Floor concept download documentProject 1, Stage 2, Task 1

Concept sketch – Dr Grey’s wall unit




Costing sheetMaterials costs

Component and material Qty Unit cost Costeach Lm m2

Top – Corian 1.2 m2 $750 …………

Panels and shelves– Myrtle veneer board 7 m2 $120/sheet ..............

Doors/Drawer fronts Bending ply Face veneer

4.2 m2

3 m2

$65 sheet$17.50

……………………

Framed doors - Myrtle – solid, 25 x 75 rough sawn

5.5 Lm $10…………

Melamine whiteboard 6 m2 $33/sheet …………

Kicker base MDF – 6mm thick HMR particle board Laminate face (brushed alloy)

0.5 m2

1.2 m2

0.16 m2

$15/sheet$20/sheet

$565/sheet

………………………………

Glass for framed doors (4 mm) 0.6 m2 $47 …………

Mirror for centre (4 mm) 0.63 m2 $75 …………

Bendury of glass 480.00

Polyurethane polish 50.00

Self closing flush mount 110º hinges 18 $3 …………

Metal drawer runners – 450 mm long 4 sets $12 …………

Handles 12 $5 …………

Extras Screws, nails, brackets, etc Glue – PVA, urea formaldehyde, contact adhesive Shelf support pins (20)

Allow 10%

Sub-total:

Add 10% extras:

Total materials cost:

Note: All sheet sizes are 1200 x 2400 (2.88 m2)




Labour costs

Total time ………… hrs

Add 15% downtime ………… hrs

Total labour time ………… hrs

Total labour costs @ $50 per hour $ …………

Total job cost

Labour costs $

Materials costs $

Sub-total $

Overhead mark up (30%)

$

Sub-total $

Profit mark up (60%)

$

Sub-total $

GST (10%) $

Total job cost $




Quotation form

33 Irving AvenueWATSON BAYTel: (05) 7986 2311Fax: (05) 7986 2333Email: [email protected]: 01 234 567 890

Reference number:

Date of issue:

Customer details: Deliver to:

Qty Description Price

GST

Total

This quote will expire on

Payment terms are 14 days from completion of work.

Signed: ............................................................................... Date: 15/06/05




The following is the Material Safety Data Sheet for Selleys High Stress Wood Glue 308 Kit, current as of date of issue (9 August 2005). It is strongly recommended that you check for any updates to this MSDS before using the following information.

Material Safety Data SheetThis material is hazardous according to criteria of NOHSC.Classified as Dangerous Goods by the criteria of the Australian Dangerous Goods Code (ADG Code) for Transport by Road and Rail.

1. Identification of the substance/preparation and of the company/undertaking

Product Name: HIGH STRESS WOOD GLUE 308 KIT

Supplier: Selleys Pty Ltd

ABN: 67 000 049 427

Street Address: 1 Gow StreetPadstow 2211 Australia

Telephone Number: +61 2 9781 8777

Facsimile: +61 2 9781 8825

Emergency Telephone: 1 800 033 111 (ALL HOURS)




2. Composition/information on ingredients

Product Description: Heat and water resistant wood glue (two pack). Part A is a white powder. Part B is a clear mobile liquid with an acrid odour.

Components / CAS Number Proportion

Risk Phrases

Part A 100% –

Formaldehyde50-00-0Filler

<0/9%

1-<10%

R23/24/25, R34, R40, R41, R43

–

Melamine urea formaldehyde resin25036-13-9

>60% –

Part B 100% –

Water7732-18-5Formic acid64-18-6

>60%

10-<30%

Non hazardous

R35, R41

3. Hazards identification

Risk Phrases: PART A: May cause sensitisation by skin contact. PART B: Causes burns. Risk of serious damage to eyes.

Poisons Schedule: S5 Caution.

4. First-aid measures

For advice, contact a Poisons Information Centre (Phone eg Australia 131 126; New Zealand 0 800 764766) or a doctor.

Inhalation: Remove victim from area of exposure – avoid becoming a casualty. Remove contaminated clothing and loosen remaining clothing. Allow patient to assume most comfortable position and keep warm. Keep at rest until fully recovered. For all but the most minor symptoms arrange for patient to be seen by a doctor as soon as possible, either on site or at the nearest hospital.




Skin Contact: If skin or hair contact occurs, immediately remove any contaminated clothing and wash skin and hair thoroughly with running water. If swelling, redness, blistering or irritation occurs seek medical assistance. For skin burns, cover with a clean, dry dressing until medical help is available.

Eye Contact: If in eyes, hold eyelids apart and flush the eye continuously with running water. Continue flushing until advised to stop by the Poisons Information Centre or a doctor, or for at least 15 minutes.

Ingestion: Immediately rinse mouth with water. If swallowed, do NOT induce vomiting. Give a glass of water. Get to a doctor or hospital quickly.

Notes to physician: Treat symptomatically. Can cause corneal burns.

5. Fire-fighting measures

Specific Hazards: Non-combustible material. Corrosive substance.

Fire-fighting advice: Non-combustible material.

Suitable Extinguishing Media: Not combustible, however, if material is involved in a fire use: Water fog (or if unavailable fine water spray), foam, dry agent (carbon dioxide, dry chemical powder).

6. Accidental release measures

Small Spills: Slippery when spilt. Avoid accidents, clean up immediately. Wear protective equipment to prevent skin and eye contact. Avoid breathing in vapours. Work up wind or increase ventilation. Collect and seal in properly labelled containers for disposal. Wash area down with excess water.

Large Spills: Slippery when spilt. Avoid accidents, clean up immediately. Clear area of all unprotected personnel. Wear protective equipment to prevent skin and eye contact and breathing in vapours. Contain – prevent run off into drains and waterways. Use absorbent (soil, sand or other inert material). Neutralise with lime or soda ash. Collect and seal in properly labelled containers or drums for disposal. Wash area down with excess water. If contamination of sewers or waterways has occurred advise local emergency services.




7. Handling and storage

Handling advice: Avoid skin and eye contact and breathing in vapour, mists and aerosols.

Storage advice: Store away from foodstuffs. Store away from incompatible materials described in Section 10. Keep containers closed when not in use – check regularly for leaks.

This material is a Scheduled Poison S5 and must be stored, maintained and used in accordance with the relevant regulations.

8. Exposure controls/personal protection

Occupational Exposure Limits:

No value assigned for this specific material by the National Occupational Health and Safety Commission. However, Exposure Standard(s) for constituent(s):

Formaldehyde: 8hr TWA = 1.2 mg/m3 (1 ppm), 15 min STEL = 2.5 mg/m3 (2 ppm), Carcinogen Category 2, Sen

Formic acid: 8hr TWA = 9.4 mg/m3 (5 ppm), 15 min STEL = 19 mg/m3 (10 ppm)

As published by the National Occupational Health and Safety Commission.

TWA – The time-weighted average airborne concentration over an eight hour working day, for a five day working week over an entire working life.

STEL (Short Term Exposure Limit) – The average airborne concentration over a 15 minute period which should not be exceeded at any time during a normal eight hour work day. According to current knowledge this concentration should neither impair the health of, nor cause undue discomfort to, nearly all workers.

‘Sen’ Notice – sensitiser. The substance can cause a specific immune response in some people. An affected individual may subsequently react to exposure to minute levels of that substance.

Carcinogen Category 2 – probable human carcinogen. There is sufficient evidence to provide a strong presumption that human exposure may result in the development of cancer. This evidence is generally based on appropriate long term animal studies, limited epidemiological evidence or other relevant information.

These Exposure Standards are guides to be used in the control of occupational health hazards. All atmospheric contamination should be kept to as low a level as is workable. These exposure standards should not be used as fine dividing lines between safe and dangerous concentrations of chemicals. They are not a measure of relative toxicity.




Engineering Control Measures

Ensure ventilation is adequate and that air concentrations of components are controlled below quoted Exposure Standards. Use in well ventilated areas. If inhalation risk exists: Use with local exhaust ventilation or while wearing organic vapour respirator. Keep containers closed when not in use.

Personal Protective Equipment:

Selleys Safe Handling Code: Orange

Orange – Wear clean overalls, waterproof/solvent-proof boots, gloves and apron and full-face visor. Always wash hands before smoking, eating, drinking or using the toilet. Wash contaminated clothing and other protective equipment before storage or re-use.

If risk of inhalation exists, wear organic vapour respirator meeting the requirements of AS/NZS 1715 and AS/NZS 1716.

9. Physical and chemical properties

Specific Gravity: N Av (Part A); 1.05 (Part B)

Relative Vapour Density (air=1): N Av

Vapour Pressure (20°C): 3.3 kPa (Part B)

Flash Point (°C): N Av

Flammability Limits (%): N Av

Autoignition Temperature (°C): N Av

Solubility in water (g/L): Miscible (Part B)

Melting Point/Range (°C): N App

Boiling Point/Range (°C): >100 (Part B)

Decomposition Point (°C): N Av

Sublimation Point (°C): N App

pH: 0.5 (Part B)

Viscosity: N Av

Evaporation Rate: N Av




10. Stability and reactivity

Stability: Incompatible with strong acids and alkalis, aluminium, iron, steel, oxidising agents, catalysts, and many plastics.

11. Toxicological information

No adverse health effects expected if the product is handled in accordance with this Safety Data Sheet and the product label. Symptoms or effects that may arise if the product is mishandled and overexposure occurs are:

Ingestion: Swallowing can result in nausea, vomiting, diarrhoea, abdominal pain and chemical burns to the gastrointestinal tract. (1)

Eye contact: A severe eye irritant. Corrosive to eyes; contact can cause corneal burns. Contamination of eyes can result in permanent injury.

Skin contact: Contact with skin will result in severe irritation. Corrosive to skin – may cause skin burns.

Inhalation: Material is irritant to the mucous membranes of the respiratory tract (airways).

Long Term Effects:

Available evidence from animal studies indicate that repeated or prolonged exposure to a component of this material could result in effects on the respiratory system. (1)

Toxicological Data:

No LD50 data available for the product. For the constituent Formic acid (1):

EYES: Severe irritant (rabbit).

12. Ecotoxicological information

Avoid contaminating waterways.

13. Disposal considerations

Refer to Waste Management Authority. Dispose of material through a licensed waste contractor. Decontamination and destruction of containers should be considered. Normally suitable for disposal at approved land waste site.




14. Transport information

Road and Rail Transport

Classified as Dangerous Goods by the criteria of the Australian Dangerous Goods Code (ADG Code) for Transport by Road and Rail.

UN No: 1779Class-primary: 8 CorrosivePacking Group: IIProper Shipping Name: FORMIC ACID SOLUTION

Hazchem Code: 2X

Marine Transport

Classified as Dangerous Goods by the criteria of the International Maritime Dangerous Goods Code (IMDG Code) for transport by sea.


Air Transport

Classified as Dangerous Goods by the criteria of the International Air Transport Association (IATA) Dangerous Goods Regulations for transport by air.


15. Regulatory information

Classification: This material is hazardous according to criteria of NOHSC.C: Corrosive

Risk Phrase(s): PART A:R43: May cause sensitisation by skin contact.PART B:R34: Causes burns.R41: Risk of serious damage to eyes.




Safety Phrase(s): S2: Keep out of the reach of children.S23: Do not breathe vapour/mist/aerosol.S24/25: Avoid contact with skin and eyes.S26: In case of contact with eyes, rinse immediately with plenty of water and seek medical advice.S45: In case of accident or if you feel unwell, seek medical advice immediately (show the label whenever possible).

Poisons Schedule: S5 Caution.

All the constituents of this material are listed on the Australian Inventory of Chemical Substances (AICS).

16. Other information

(1) Material Safety Data Sheet – Orica Australia Pty Ltd; 03/ 2002.

This material safety data sheet has been prepared by SH&E Shared Services, Orica.

For further copies of this sheet or other product information contact Selleys Proprietary Limited Customer Service.Phone: 1300 555 205 (Australia wide)Fax: 1300 555 305 (Australia wide)Phone: 9 820 4852 (New Zealand)Fax: 0800 804 583 (New Zealand)

Reason(s) for Issue:

5 Yearly Revised Primary MSDSAlignment to HSNO requirements

This MSDS summarises to our best knowledge at the date of issue, the chemical health and safety hazards of the material and general guidance on how to safely handle the material in the workplace. Since Orica Limited cannot anticipate or control the conditions under which the product may be used, each user must, prior to usage, assess and control the risks arising from its use of the material.

If clarification or further information is needed, the user should contact their Orica representative or Orica Limited at the contact details on page 1.

Orica Limited’s responsibility for the material as sold is subject to the terms and conditions of sale, a copy of which is available upon request.




Customer satisfaction questionnaire

As a valued customer of Gallagher Furniture Designs, we would appreciate your feedback on the following questions to assist us to continuously improve the quality of service and product we are committed to providing for our customers.

1. Were you happy with how your enquiry to Gallagher Furniture Designs was dealt with?

2. What do you like most about the service Gallagher Furniture Designs offers?

3. Were there any aspects of our service that you were not happy about?

4. Are there any ways in which we might be able to improve our customer service?

5. How likely would you be to use Gallagher Furniture Designs in the future?

6. Any other comments?




Job request form

Client name: ............................................................................................................................................

Date of site visit: ......................................................................................................................................

Description of customer request: .............................................................................................................

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Special features requested: .....................................................................................................................

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Ergonomic requirements: .........................................................................................................................

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Preferred materials: .................................................................................................................................

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Freestanding or built-in: ...........................................................................................................................

Delivery access: ......................................................................................................................................

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Other relevant information: ......................................................................................................................

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Urgency: ..................................................................................................................................................

Staff member: ..........................................................................................................................................




Concept sketch



Download documentProject 2, Stage 3, Task 2Project 2, Stage 4, Task 2

Chair – Cutting list

Component No Length Width Thickness Material RemarksFront legs 2 385 45 45 solid timber

Back legs 2 900 110 45 solid

Front rail 1 380 100 45 solid

Back rail 1 335 100 45 solid

Side rails 2 340 100 45 solid

Backrest rails 8 200 70 22.5 solid

Corner blocks 4 100 100 45 solid

Seat 1 485 365 16 plywood

Backrest panels 1 320 275 12 plywood

Backrest panels 1 320 275 6 plywood




Prototype chair – Orthographic views


Toolbox contact details:Flexible Learning Toolbox Help Desk

Phone: 1300 736 710Email: [email protected]

Website: flexiblelearning.net.au/Toolbox

For more information contact:2005 Australian Flexible Learning Framework

National CommunicationPhone: (07) 3247 5511Fax: (07) 3237 0419

Email: [email protected] Website: flexiblelearning.net.au

Locked Mail Bag 527 GPOBrisbane QLD 4001


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