DAY 1Civics Objective

Grammar Objective: Modals

Name ___________________________________________________________________________________

Introduction/Review of a Telephone Message

Group Activity:

1. Refer to the written message as you listen to the dialogue.2. Make any notes necessary on the written message as you listen to the dialogue.3. Discussion session over the oral dialogue and the written message.

Name _________________________________________________________________________________

Spelling Practice

Often times, when leaving a telephone message, a person is asked to spell their name, their street address, city and/or state name.

However, at times, on these telephone conversations, it is difficult to clearly understand the letters on the telephone, (even for native speakers).

Therefore, it is important to use words that is common enough for English Speakers to understand.

Group Activity:

1. Brainstorm common words to assist in spelling names, street address’, city and/or state names on a telephone call.

2. Use the chart below to record the common vocabulary decided upon per the class brainstorm session.

Letter Word to Clarify the Letter

Name _____________________________________________________________________________

Group Activity:

Vocabulary for Sherman Tax Service Telephone Conversation

1. Brainstorm and clarify the meaning and uses of the following vocabulary words.

2. Use the lines below to make any notes.

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Name _____________________________________________________________

Sherman Tax Service Telephone Conversation (Using the Modal “Can”)

Partner Activity:

1. Use the “Can”, in Present, Past and Future Modal Chart in order to complete the telephone dialogue below.

2. Use the Spelling Practice Page when spelling out any important information.3. Then, orally practice the dialogue with your partner.4. Switch partners.5. Orally practice your dialogue with your new partner.

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A. Good morning. Sherman Tax Service. How ____ I help you?

B. Excuse me, _______ you tell me if Miss Johnson is in the office?

A. I’m sorry she is in a meeting with a co-worker and _______ talk to right now.

B. ________ you tell me when she would be able to call me back? My car broke down and I will

_____ ______ _____ to make my appointment.

A. Miss Johnson will _____ _____ _____ to call you back until tomorrow afternoon.

B. Then, ________ you take a message for her?

A. Yes, I _______. _______ you give me your name and phone number where she can call you back?

B. Yes, my name is Jessica Tuff and my phone number is 951-399-0901.

A. _____ you please spell your last name?

B. Yes, that’s T (like in _______) u-f-f

A. Thank you, and what is the message I _____ leave for Miss Johnson?

B. _______you let her know that I need to change my appointment to another time?

A. Okay, I will make sure to give her the message and have her call you back.

C. Thank you, have a good day.

A. You’re welcome, have a good day.

DAY 2Civics Objective

Grammar Objective: Modals

Name _____________________________________________________________

Tile West Company Telephone Conversation (Using the Modal “Can”)

Partner Activity:

1. Use the “Can”, in Present, Past and Future Modal Chart in order to complete the telephone dialogue below.

2. Use the Spelling Practice Worksheet to spell any important information.3. Use the Vocabulary Worksheet from the Sherman Tax Service Conversation.4. Then, orally practice the dialogue with your partner.5. Switch partners. Orally practice your dialogue with your new partner.

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A. Good morning. Tile West. How __________ I help you?

B. I bought a tile machine from your company, and I tried to use it but it broke, and I ____ ____

_____ to operate it properly.

A. I _____ take a message for you. The Maintenance Department is closed and is ______ ______ to

call you back immediately.

B. _____you have the Supervisor call me after 3:00 p.m.?

A. Yes, I ______ ask her to call you back after 3:00 p.m. _______you give me your phone number?

B. My telephone number is 951-338-8833.

A. ____ you hold on for a moment, please?

B. Yes, I _____ do that.

A. I’m sorry, I am the only receptionist today. The other called in sick. Unfortunately, she will ____

______ ______ to call you back tomorrow. We will be closing early.

B. ______ she call me next week?

C. Yes, next Monday. _______ I get you to spell your last name for the message?

A. My last name is Peter. P (like in ____) –e-t (like in ____)-e –r , Peter

B. Thank you, I ____ have them call you next week. Is there anything else I ______ help you with?

A. No, thank you, good bye.

B. Good bye.

Name __________________________________________________________________________________

Telephone Message Dialogue Scenario (Using the Modal “Can”)

Partner and Whole Class Activity:

1. Use a Highlighter and the “Can”, in Present, Past, and Future Modal Chart to highlight where

you see the use of the modal “Can” in the scenario below.

2. Use the following scenario to create a telephone dialogue. Use the “Can”, in Present, Past and

Future Modal Chart in order to use the different tenses from the chart. You can also use the

West Tile Company or the Sherman Tax Company Conversation for reference.

3. Be ready to role-play your telephone message dialogue with the class.

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Janice was excited that, yesterday, she was able to order a new bumper for her truck on line! She was

still not able to believe that she didn’t notice that the white SUV in front of her had stopped at the red

light! Good thing her brother will be able to put the bumper back onto her truck. Only thing is that the

company sent her the wrong bumper! It can only be installed on a truck of a later model! She is sure

that is can’t be impossible to get the company to reorder her a new bumper and send her the correct one.

She certainly could make a call to the company.

Name __________________________________________________________________________________

Taking A Phone Message (Using the Modal “Can”)-Page 1

Individual, Partner and Whole Class Activity

1. Listen to the telephone conversations.

2. You will “pretend” that you are the person working at each company.

3. Please use the phone message pages to write down the message for each company.

4. Be ready to orally share, with a partner, what you wrote onto the message pages.

5. After you share with a partner, the class will listen to the telephone conversations

again for further discussion.

Name _________________________________________________________________________________

Taking A Phone Message (Using the Modal “Can”) – Page 2

Teacher References:

Audio Telephone Messages are used from:

http://www.web-esl.com/phones/ansmchns.htm