reduce mistakes – reduce agency risk and loss of client 90% of e & o claims are caused by a...

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. www.InsuranceCommunityUniversi ty.com Reduce Mistakes – Reduce Agency Risk and Loss of Client 90% of E & O claims are caused by a mistake (error) not an omission More than 50% of all E & O claims derive from failure to recommend coverages, failure to identify exposures or reduction of coverage due to re-marketing at renewal Today – any account is open to competition 1

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Page 1: Reduce Mistakes – Reduce Agency Risk and Loss of Client  90% of E & O claims are caused by a mistake (error) not

.www.InsuranceCommunityUniversity.com

Reduce Mistakes – Reduce Agency Risk and Loss of Client

90% of E & O claims are caused by a mistake (error) not an omission

More than 50% of all E & O claims derive from failure to recommend coverages, failure to identify exposures or reduction of coverage due to re-marketing at renewal

Today – any account is open to competition

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Page 2: Reduce Mistakes – Reduce Agency Risk and Loss of Client  90% of E & O claims are caused by a mistake (error) not

.www.InsuranceCommunityUniversity.com

Client Cycle

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Page 3: Reduce Mistakes – Reduce Agency Risk and Loss of Client  90% of E & O claims are caused by a mistake (error) not

.www.InsuranceCommunityUniversity.com

Transaction Cycle

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Page 4: Reduce Mistakes – Reduce Agency Risk and Loss of Client  90% of E & O claims are caused by a mistake (error) not

.www.InsuranceCommunityUniversity.com

Account Review

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Page 5: Reduce Mistakes – Reduce Agency Risk and Loss of Client  90% of E & O claims are caused by a mistake (error) not

.www.InsuranceCommunityUniversity.com

No Assumptions

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Page 6: Reduce Mistakes – Reduce Agency Risk and Loss of Client  90% of E & O claims are caused by a mistake (error) not

.www.InsuranceCommunityUniversity.com

Claim Example

Benefit Plan (401K) changed Client created new plan Fiduciary policy written to cover a specific

plan name only• New plan was not included

Several employees sued employer• No coverage• E & O claim resulted against agent

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Page 7: Reduce Mistakes – Reduce Agency Risk and Loss of Client  90% of E & O claims are caused by a mistake (error) not

.www.InsuranceCommunityUniversity.com

Summary

Getting it right is difficult Identify risks / exposures Design insurance program Market – obtain company quotes Proposal accurate Corrections made Policy issued and corrected

Lot of work to be proud of

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