.0 BRITISH OS COUNCIL LearnEnglish

English for Emails Unit 5: Making arrangements

Task 1 Put the phrases in the right group.

next week / when you are free / after work / next time you come / at the weekend / on

Monday / yesterday / three days ago / tomorrow / in 2009 / last month / in October

In the past

In the future

the hotel. Perhaps we can meet in ? Are you free to go out for a meal about 7:30? Hope to see you soon. Lisa

Task 3 Match the endings of the sentences to the beginnings.

next Saturday. / convenient for you? / to seeing you tomorrow. Ito meet? / free next

Tuesday afternoon?

1. What time would you like

2. I look forward

3. I'm coming to London

4. When would be

5. Are you

In the past or future

Task 4 Put the email in the right order.

Task 2 Complete the sentences.

get / Monday / I'm coming / the evening / at / week

Dear Nadia, to the 'Teaching for Change'

conference next . I'm glad you are going, too. I'm arriving on afternoon. I'll text you when I to

A. I can call you then if it is convenient. B. Nguyen Minh Chau C. Are you free to talk about it on the

phone tomorrow at about 3.30? D. Head Teacher — Vietnam

International School E. Could you please let me know? F. Dear Mr Chan, G. I look forward to hearing from you

soon. H. With best wishes, I. Thank you for your last email.

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a chanty http illearnenglish britishcouncil org/en/unit-5-making-arrangements 1

MO BRITISH MO COUNCIL Lear - English

Task 5 Task 6 Choose the correctly punctuated email. Choose the correctly spelt words. In each

question, only one is correct. 1. dear mr chan

thank you for your last email are you 1. free to talk about it on the phone a) Tuesday tomorrow at about 3.30 I can call you b) Tusday then if it is convenient could you c) Tuseday please let me know I look forward to hearing from you 2. soon a) forwad with best wishes b) forward Nguyen Minh Chau c) forword Head Teacher — Vietnam International School 3.

a) tornmorrow 2. Dear Mr Chan b) tomorrow

Thank you for your last email Are you c) tomowrrow free to talk about it on the phone tomorrow at about 3.30 I can call you 4. then if it is convenient Could you a) evening please let me know b) evning I look forward to hearing from you c) evining soon With best wishes 5. Nguyen Minh Chau a) meting Head Teacher — Vietnam b) meating International School c) meeting

3. Dear Mr Chan, 6. Thank you for your last email. Are you a) convennient free to talk about it on the phone b) convenient tomorrow at about 3.30? I can call c) convenient you then if it is convenient. Could you please let me know? I look forward to hearing from you soon. With best wishes, Nguyen Minh Chau Head Teacher — Vietnam International School

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a charity. http Thearnenglish britishcouncil org/en/unit-5-making-arrangements 2

• O BRITISH 1111 COUNCIL LearnEnglish

English for Emails Unit 6: Enquiries

Task 1 Complete the questions with the appropriate question words.

How often / How many / What / How far / Who / What time

From: Mercy Okolo (mercy_okolo@nigeria_education.net) To: Angela Jones (angela.jones@stancliffschool.org.uk) Subject: School partnership

Dear Angela, Thank you for your email. The children at my school are learning about schools in the UK and other countries. I have some questions about your school.

1. is the head teacher? 2. subject do you teach? 3. pupils are there at

your school? 4. in the morning does

your school start? 5. from school do the

children live? 6. do the children play

sports at school?

Can you let me know? I look forward to working with you. Best wishes, Mercy Mercy Okolo Head Teacher — Government Secondary School — Abuja, Nigeria

Task 2 Choose the correct preposition for the gaps in the email below.

From: Raj (raj.kumar@stancliffschool.org.uk) To: Victor Obinna (Victor1997@yesmail.ng) Subject: RE: pictures from my school

Hello Victor, Thanks for sending me the pictures of your school and your friends. My school in England is very different! I want to ask you about your school. Here are my questions.

1. I play cricket in the school team. What sports are you good a) in b) with c) at

2. I hate maths but I love English. What subjects are you interested a) in b) to c) on

3. In IT, we're learning how to make a website. At your school, what are you learning a) about b)on c) at

4. My brother and I walk to school together every day. Who do you go to school a) to b) from c) with

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a charity http illearnenglish britishcouncil.org/en/unit-6-enquiries 1

•• BRITISH 1). COUNCIL LearnEnglish

5 My flat is by a road with lots of cars. What is your home a)next to b)out of c) away from

Can you let me know? Bye for now! Raj

Task 3 Complete the emails with the appropriate questions.

Could you let me know the address? / Could you let me know your arrival time? / Could you let me know your availability? /

Could you let me know the price?

1. Dear Mr Roberts, I will come and collect you from London Heathrow Airport next Tuesday.

I look forward to meeting you next week. Regards, Sheila Fiston

2. Hello again Atoshi, I would like to post the documents to your office, but I do not have your work address.

As soon as I have it, I will send them to you. With thanks, Jose GutiOrrez

3. Dear Mrs Haniss, We would like to offer you some part-

time work next term.

Are you free on Thursday mornings? I look forward to hearing from you.

Yours truly, Ruth Gaddon (Head Teacher)

4. Dear Sir or Madam, I would like to book a meeting room for 25 people (including 2-course lunch) on January 4 next year.

Can you offer us a discount? With thanks in advance, Lin Mo Marketing Executive, Star Properties

Task 4 Indicate whether the questions are correctly formed or not. (Hint: four are correct and five are not.)

1. What time the meeting starts tomorrow?

2. Where do you work? 3. How many people work in your

office? 4. What you doing after work tomorrow? 5. Could you let me to know the date of

the conference? 6. Which train are you arriving on? 7. What terminal my flight goes from? 8. Could you please let me know the

web address? 9. What time will being convenient for

you?

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a charity http illearnenglish britishcouncil org/en/unit-6-enquines 2

•• BRITISH MD COUNCIL LearnEnglish

English for Emails Unit 7: Organising your writing

Task 1 Match the beginnings of the emails with the descriptions of the writer's purpose.

A. I look forward to speaking to you tomorrow.

B. I am writing to complain about the delay.

C. Many thanks for your email this morning.

D. I hope you and your family are well. E. Could you please give the office key

to Jawal? F. By the way, my wife has just had a

baby, so I'm very happy! G. My name is Andy Carr, and I am a

software designer. I saw your advert on dazzle.com, and ...

1. The writer thanks the reader for their email.

2. The writer greets the reader (e.g. by asking about their health).

3. The writer mentions their next communication (e.g. meeting, phone call or email) with the reader.

4. The writer asks the reader to do something.

5 The writer explains the purpose of the email.

6. If the reader does not know the writer, the writer explains who they are.

7 The writer mentions some new information, which is not connected to the main topic of the email.

Task 2 Put the following elements of an email in the typical order.

A. The writer thanks the reader for their email. Or if the reader does not know the writer, the writer explains who they are.

B. The writer mentions some new information, which is not connected to the main topic of the email.

C. The writer explains the topic/purpose of the email.

D. The writer mentions their next communication with the reader.

E. The writer greets the reader. F. The writer asks the reader to do

something.

Task 3 Complete the sentences.

I am writing about / My name is Andrea Ponzi. / Could you please always put / I'm writing because / How are you? /

Shall we meet / Could you please confirm / Could we speak

1. Dear Janice,

haven't seen you for ages! I'll be at the Global Education seminar next week. I'm glad you're going, too. and have a coffee? Could you let me

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a charity. http //learnenglish britishcouncil.org/en/unit-7-organising-your-writing 1

•• BRITISH OS COUNCIL LearnEnglish

know? VVith best wishes, Dana

2. Dear Sir or Madam, my

reservation for 2 March. Unfortunately I have to cancel my reservation for personal reasons. I hope there will not be any charge for this.

this cancellation? I look forward to hearing from you. Yours truly, Mary Sinati

3. Dear Professor Stenier, lam an

MBA student at Bath University in England. I would like to ask you some questions about your research.

on the phone sometime next week? Could you please let me know if this is convenient for you? I look forward to hearing from you. With best wishes, Andrea Ponzi MBA student — Bath University, England

4. Dear Teachers,

the cleaners have complained about the classrooms. They have found papers and books on the floor. Tables and chairs are often in the wrong place. This gives them too much extra work.

the furniture in place? Thank you very much for your cooperation.

Regards, Tim Piper

Task 4 Match the topics with the paragraphs or sections of the email.

reason for writing / request / greeting / `look forward to' + ending / other news

1. Hello Mrs Hannan, I hope you are well, and that you are still teaching at Perrymead School.

2. As you may remember, I was in your English class last year. I am now applying for jobs, and I need to give employers a reference. I am writing to ask if you could possibly do this for me.

3. Would you mind if I put your name on my CV as a referee? Could you let me know if this is possible?

4. I also have some good news: I am engaged, and we're getting married next February, so of course I am very excited!

5. I look forward to hearing from you soon. With best wishes, Elena Chaois

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a chanty. http //learnenglish britishcouncil org/en/unit-7-organising-your-writing 2

1110 BRITISH MD COUNCIL LearnEnglish

English for Emails Unit 8: Proofreading

Task 1 Put the misspelt words in the appropriate groups.

Helo / I look forwad to / English lessson / Dera John, / let me knnow / in hte morning /

nexxt week / With best regarsd, / at the meting

1. There is a letter missing

2. There is an extra letter

3. There is a letter in a wrong place

Task 2 Choose the most correct version of the email.

1. Dear Bob, How are you feeling today? I hope you are better now now. I told you about Mrs Chang — she she is coming tomorrow in afternoon to discuss the new contract. Would you like to join us? We are meeting at 2:30 in in Room G83. Let know if you can come. With best wishes, Jackie

2. Dear Bob, How are you feeling today? I hope you are better now. I told you about Mrs Chang — she is coming tomorrow in the afternoon to discuss the new contract. Would you like to join us? We are meeting at 2:30 in Room G83. Let me know if you can come. With best wishes, Jackie

3. Dear Bob, How are you feeling today? I hope you are better now. I told you about Mrs Chang — she is coming tomorrow in afternoon to discuss the new contract. Would you like to join us? We are meeting at 2:30 in Room G83. Let me know if you can come. With best wishes, Jackie

Task 3 Choose the correct sentences. Together they make an email.

1. a) Dear Mr Alessi!!! b) Dear Mr Alessi,

2. a) Many thanks for your last email. b) Many thank's for your last email.

3. a) We would like to order 120 boxes of Colombian coffee. b) We would like to order 120 boxes of Colombian coffee

4. a) Could you please offer us a discount of 10%. b) Could you please offer us a discount of 10%?

5. a) I hope You will be able to do this.

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a charity http //learnenglish britishcouncil org/en/unit-8-proofreading 1

00 BRITISH Mb COUNCIL Lea rnEnglish

b) I hope you will be able to do this.

6. a) I am expecting delivery on Monday 25th. b) I am expecting delivery on monday 25th.

7. a) Can you also confirm this is correct. b) Can you also confirm this is correct?

8. a) I Look forward to hearing from you. b) I look forward to hearing from you.

9. a) With best wishes, Jozef Hamp b) With best wishes', Jozef Hamp

4. Dear Mr Hirashi, Thank you for coming to the office this afternoon. It was pleasure to to meet you and I look forward to working with you. With best wishes, Maria Kharpov

5. Dear Sir or Madam, Please find enclosed my application for the post of Human Resources Advisor I look forward to hearing from you. Yours faithfully, Jason Bridden

Task 4 Indicate whether the emails are correct or incorrect.

1. Hello again Mr Howard, Coudl you send me the floor plans for the house? Many thanks in advance. andrew Pepper

2. Dear Mr and Mrs Carr, I am writing to advise that your table is now ready for collection. We look forward to seeing you soon. With many thanks for your business, Francois Toupet Manager, Shelley Furniture Ltd.

3 Hi John, Hows it going? Let me know if you'd like a game of f000tball this weekend. Let's speak soon. Ali

02016 British Council The United Kingdom's international organisation for educational opportunities and cultural relations We are registered in England as a chanty, http illearnenglish britishcouncil.org/en/unit-8-proofreading 2