SAP Knowledge Base Article

Symptom

Any number of the following symptoms may occur:

l After an installation completes you are not able to launch various applications as they fail with: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the commline sxstrace.exe tool for more detail"

This can affect:

¡ Universe Design Tool (UDT) - designer.exe ¡ Crystal Reports 2011 - CRW32.exe ¡ Information Platform Services - InstallIPS.exe ¡ Central Configuration Manager (CCM) - SvcMgr.exe ¡ Central Management Server (CMS) - CMS.exe

l During the installation of BI4.x a popup message occurs during "updating system landscape directory": "ActionAgentProc.exe has stopped working. A problem caused the program to stop working correctly. Please close the program"

l The Windows Application Event Log will report the following (similar message): Source: SideBySide EventID: 33 Description: Activation context generation failed for "c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\designer.exe". Dependent Assembly Microsoft.VC80.CRT, processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.

l In the CCM, Services may fail to start: ConnectionServer and ConnectionServer32 show as "Initializing" Crystal Reports Cache, Processing Servers, Dashboard Cache and Processing Servers show "Running with Errors" or "Failed statuses.  The Failed status displays:  "The executable could not be launched. Possible reasons are insufficient RAM or disk space, or an invalid filepath or working directory. Actual reason: CreateProcess error=14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail"

Environment

l SAP BusinessIntelligence Platform BI 4.0 l SAP BusinessIntelligence Platform BI 4.1  l Various Client Tools l All Supported Microsoft Windows Operating system versions

Cause

This issue will occur when the prerequisite package "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update"missing from the system.  This may be confused with the basic Microsoft Visual C++ 2005 redistributable.  

You must have the SP1 MFC Security Update.

Resolution

1. Download and install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 executables from:

    1902990 - The application has failed to start because its side-by-side configuration is incorrect (SideBySide Error Master)

Version   3     Validity: 04.06.2014 - active   Language   English

http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347

2. Repair or Reinstall the affected SAP BI Software (Server or Client Tool).

Keywords

Master KBA, installer, installation, upgrade, side-by-side, sidebyside, logon failed, FWM23026, FWM 23026, Event ID 33, VC++, Visual C++ Runtime, MFC, Microsoft.VC80.CRT, sxstrace.exe, Activation context generation failed

Header Data

Product

References

This document refers to:

SAP Knowledge Base Articles

Released On 04.06.2014 18:28:09

Release Status Released to Customer

Component BI-BIP-DEP SBOP Web Application Deployment, Wdeploy

Priority Normal

Category Problem

Product Product Version

SAP BusinessObjects Business Intelligence platform SAP BusinessObjects Business Intelligence platform 4.0

SAP BusinessObjects Business Intelligence platform 4.0, feature

SAP BusinessObjects Business Intelligence platform 4.1

SAP BusinessObjects Dashboards SAP BusinessObjects Dashboards 4.0

SAP BusinessObjects Dashboards 4.0, feature pack 3

SAP BusinessObjects Dashboards 4.1

SAP BusinessObjects Explorer SAP BusinessObjects Explorer 4.0

SAP BusinessObjects Explorer 4.0, feature pack 3

SAP BusinessObjects Explorer 4.1

SAP Crystal Reports SAP Crystal Reports 2011

SAP Crystal Reports 2011, feature pack 03

SAP Crystal Reports 2013

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