003. the mandatory work activity itt specification final 2.01

8/3/2019 003. The Mandatory Work Activity ItT Specification Final 2.01

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RESTRICTED COMMERCIAL IN CONFIDENCE:

MWA Specification

Mandatory Work Activity

Invitation to Tender

Specification and Supporting Information

Version 2.0


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1. OVERVIEW

Introduction

1.01 The Coalition Agreement 1 set out a number of major welfare to work reforms,including a core integrated welfare to work programme plus a number of additionalmeasures, designed to support people in finding employment. These measures willcontribute to the overall aims of the Department for Work and Pensions (DWP)which are:

help and support people who are out of work to move into work;encourage responsibility and fairness by simplifying the welfare system so thatwork always pays;recognise work as the primary sustainable route out of poverty and reduce thenumber of children in workless households;tackle pensioner poverty by providing decent State Pensions and encourageemployers to provide high quality pensions for all employees;ensure that disabled people have the same opportunities as non-disabled peopleto succeed in life and fully participate in society; andto work with communities and partners to deliver excellent service to theDepartments 20 million customers .

1.02 On the 25 November 2010 DWP announced successful bidders for the Frameworkfor the Provision of Employment Related Support Services (thereafter referred to asthe Framework), consisting of organisations with the capacity and expertise todeliver these services. Organisations successful in the competition in any givengeographical Lot are eligible to tender for employment related provision contractswithin that Lot. This Invitation to Tender (ItT) document, is for those Providers whohave been awarded a place on the Framework.

DWP Business Plan

1.03 Mandatory Work Activity (MWA) was announced in Universal Credit: a welfare thatworks2. MWA will contribute to the DWP Structural Reform Plan 3. Specifically MWAhas been designed to deliver the following Critical Success Factors.

Critical Success Factors

1.04 Below are the Critical Success Factors against which the success of the MWA willbe judged:

re-enforce the responsibilities associated with claiming Jobseekers Allowance(JSA);provide jobseekers with the disciplines associated with employment while at thesame time enabling them to make a contribution to the local community;

1http://webarchive.nationalarchives.gov.uk/20100526084809/http://programmeforgovernment.hmg.gov.uk

2 http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/ 3 http://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtml
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experience increased job search activity and greater engagement with otherback to work support from jobseekers who participate; andincrease off-flow rates from JSA, as part of the wider support available throughJobcentre Plus (JCP).

MWA Specification

1.05 DWP is seeking bids from successful Framework Providers to deliver MWA as partof the Governments welfare reforms.

1.06 This document provid es information about DWPs requirements so that Providerscan develop comprehensive delivery proposals and relative pricing schedules. It iscomprised in two parts:

the main specification which sets out requirements for delivery and additionalinformation; andthe annexes, which contain further detail, including indicative volumes andpricing information that may be useful in preparing bids.

1.07 MWA will commence from spring 2011 across Great Britain 4 in a number of ContractPackage Areas (CPAs) outlined in Annex 1. There will be one Provider operatingwithin each CPA. The exact start date will be agreed with Providers but DWP iscommitted to having MWA in place no later than 16 May 2011 in all CPAs. As part oftheir bids, Providers will be asked to provide an implementation plan and adviseDWP of their earliest start date.

1.08 Referrals under the MWA contract will be made until March 2015 with the lastcustomer starting on a placement on or before 31 March 2015. There will then be afurther four week period for Providers to carry out their service delivery obligationsas outlined in this document.

1.09 The MWA payment model will be a 100% Start Fee paid at the start of theplacement (Section 3 provides further details). This recognises the importance givento setting up and starting the customer on a work placement quickly, and ensuringrobust processes are in place for timely exchange of information between JCP andthe Provider thereafter.

1.10 DWP, including JCP, will be working during the tender assessment stage to obtaininput on local issues. There is no direct role for strategic partners in the assessmentof MWA bids. Details of the bid evaluation can be found in the Instructions forBidders.

4 Great Britain does not include Northern Ireland, the Channel Islands or the Isle of Man
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Flexibility during the life of the Contracts

1.11 Contracts will be sufficiently flexible to handle changes that might occur during theirlifetime because of fluctuations in funding or changes in policy. In particular theDepartment is undertaking fundamental reform of the welfare system with theintroduction of the Universal Credit in 2013. This will potentially have impacts onMWA contracts (Annex 6 provides further details).
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2. THE SERVICE REQUIREMENT

2.01 The Coalition Government has made a clear commitment to ensuring that receipt ofbenefits for those able to work is conditional on their willingness to w ork. MWA willbe aimed at customers who are failing to engage with the measures available to helpthem return to work. MWA objective is to impose a short sharp period of mandatorywork upon customers (with suitable sanctions for a failure to comply) so they may bebetter equipped to engage with other support.

2.02 Customers who participate in MWA will gain a better understanding of the disciplineand focus that is required for work by attending regularly on time, carrying outspecific tasks and working under supervision, while at the same time making acontribution to their community.

MWA Delivery Model

2.03 MWA is for JSA customers only and will be mandatory for those referred. JCPAdvisers will be able to refer a customer to MWA at any point in their claim, provided

the individual is not currently undertaking contracted provision. Further informationon the number of customers likely to be referred is available at Annex 1.

2.04 Whilst the customer is on MWA they remain on JSA. Decision making in relation tobenefit entitlement remains the responsibility of JCP.

2.05 MWA will consist of a work placement lasting four weeks, for 30 hours per week,over a seven day period (unless restrictions have been agreed in the customersJobseekers Agreement JSAg as described in Annex 2). The placement must be ofbenefit to the local community.

2.06 The Provider is responsible for ensuring the customer attends the placement asinstructed to do so, making it clear to the customer the consequences of failing toparticipate. The process the Provider adopts and the control mechanism they put inplace will form a vital part of their service offer. The Customer Journey is outlined atAnnex 2.

2.07 If a customer fails to comply at any point of the Customer Journey, the Provider will beexpected to inform JCP promptly with evidence of the failure, so that JCP canconsider if a sanction is appropriate (Annex 2 provides further details).

2.08 When the customer completes or leaves provision early the Provider will need to

provide a Feedback Form to enable JCP to decide what further support will beappropriate. Further information about the Feedback Form can be found in Annex 2.

2.09 Providers are responsible for ensuring customers have the support, including thefinancial support, they need to participate during their time on the provision and theplacement (Annex 5 provides further details).
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3. PERFORMANCE AND PAYMENT MODEL

3.01 This section sets out information on contracts, contract packages, the Departmentsexpectations for MWA Payment Model and Performance.

DWP will only award contracts to organisations that have been Momenta accreditedand it is a condition of joining the Framework that Providers go through this processprior to any contracts being awarded. Referrals under the MWA contract will bemade until March 2015. There will then be a further four week period for Providers tocarry out their service delivery obligations as outlined in this document.

Contract Packages, including indicative budgets and volumes

3.02 Annex 1 provides details of the contract package areas (CPA), including budgets,indicative volumes and competition parameters for each CPA.

Payment Model

3.03 MWA provision is paid on the customer starting the placement. The definition of astart on placement is that as a minimum:

the placement organisation has confirmed they are able to provide the placementfor the required duration;the customer has attended the placement;the customer has completed any necessary induction and health and safetyrequirements; andthe customer is aware of the standards of behaviour, their responsibilities andrequired attendance arrangements and emergency procedures.

3.04 A Start Fee will be paid once the Provider has recorded that the customer hasstarted on the MWA placement and by doing so makes a declaration that theminimum standards at 3.03 have been met. Further information on MWA placementstart definition is outlined in Annex 3 para 3.06. The Start Fee will be 100% of thepayments available for each individual customer.

Contract values for MWA are fixed. However DWP is seeking competition based onincreasing the number of placements each Provider can offer against this contractvalue. Annex 1 provides the contract value for each CPA and the maximum numberof places.

Providers are asked to offer a number of places within these parameters. See theInstructions for Bidders and Pricing Schedules for further information.

Performance

3.05 We are keen to ensure that MWA placements are of benefit to the community andappropriate to the customers referred. To support the policy intent for MWA it isimportant that a timely intervention takes place and momentum is maintained toensure the customer receives the support MWA will provide. To deliver this Provider
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performance will be assessed against a series of delivery standards which areoutlined in Annex 4.

Payments to providers

3.06 All payments will be made via the Provider Referral and Payment system (PRaP).Please note that DWP can only make direct payments to UK and NI bank accounts.
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Delivery Expectations

Referrals and payment system

4.08 Providers will use the PRaP system to receive their referrals and to record customeractivity. When a placement start date is entered into PRaP it will prompt the systemto release a payment. Providers will therefore need to have met relevant securityrequirements when contracts go live. More information on PRaP can be found at:

http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/prap/

4.09 Direct access to PRaP will be limited to Prime Providers.

Business Continuity

4.10 As part of the contract start up, Providers will be asked to supply details of howbusiness continuity arrangements will be implemented and how these requirementswill be covered. We expect Providers to:

provide robust Business Continuity Plans and Disaster Recovery Arrangementsfor all services;provide DWP with sufficient evidence to demonstrate these are in place;regularly test all contingency arrangements, providing relevant evidence andoutcomes of tests to DWP via Account Managers; andimmediately notify DWP in the event of a business continuity incident or asignificant disaster.

Customer feedback and complaints handling

4.11 Providers must have an appropriate complaints process across the whole supplychain to attempt to resolve customers complaints. Where complaints cannot beresolved, a customer can complain direct to the Independent Case Examiner (ICE).ICE will mediate between the Prime Provider and customer to attempt to broker aresolution.

4.12 If a resolution cannot be agreed between either party, ICE will undertake a fullinvestigation of the complaint. If the complaint is upheld at this stage, in part or infull, then the Provider will be charged a fee of 5,000 and will also be liable for anyfinancial redress recommended by ICE. In the event that the complaint against thePrime Contractor or Sub-contractor is dismissed, no fee shall be payable. Any feesin respect of complaints that have been upheld against the Prime Contractor or theSub-contractor and any financial redress due to the customer shall be paid withinfour (4) weeks of the date of the ICE final investigation report.

Data Storage and Security

4.13 As outlined in the Framework competition, Providers will be required to comply withoverall DWP data storage and data movement requirements. These obligations areincluded in the standard T&Cs for all contracts called off from the Framework, and
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should be made available to a Providers planning and IT departments. Moreinformation can be found at: http://www.dwp.gov.uk/docs/dwp-model-tc-national-w2w.pdf and http://www.dwp.gov.uk/docs/prap-tandc.pdf . Annex 5 outlines dataprotections and security requirements.

Legal Requirements and Minimum Standards

4.14 As outlined in the Framework competition, Providers must ensure that they remaincompliant with current and future changes in the law, supporting the Secretary ofState in meeting all obligations under the relevant legislation and principalregulations including fraud prevention.

4.15 Additionally, Providers will need to have met the minimum standards for equality,diversity and equal opportunities including training and diversity plans throughout thesupply chain, as detailed in the Framework Specification.

Code of Conduct and Merlin Standard

4.16 Providers must ensure that all sub-contractual relationships adhere to the DWPCode of Conduct and they attain the Merlin Standard. Information on the Code ofConduct and Merlin Standard was included in the Framework specification.Providers will be assessed against the Merlin Standard by a third party organisationwithin a year of contract go live and potentially every three years thereafter. Furtherinformation will be supplied in Provider Guidance. For further information on theMerlin Standard, please see: http://www.dwp.gov.uk/docs/merlin-standard.pdf ; andhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdf

Provider Charter

4.17 The Provider Charter outlines how DWP expects to build strong Providerrelationships in order to deliver joint objectives, including what Providers can expectfrom DWP and what DWP expects from Providers. Please see:www.dwp.gov.uk/docs/dwp-Provider-charter.pdf
http://www.dwp.gov.uk/docs/dwp-model-tc-national-w2w.pdfhttp://www.dwp.gov.uk/docs/dwp-model-tc-national-w2w.pdfhttp://www.dwp.gov.uk/docs/dwp-model-tc-national-w2w.pdfhttp://www.dwp.gov.uk/docs/dwp-model-tc-national-w2w.pdfhttp://www.dwp.gov.uk/docs/prap-tandc.pdfhttp://www.dwp.gov.uk/docs/prap-tandc.pdfhttp://www.dwp.gov.uk/docs/prap-tandc.pdfhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/dwp-supplier-charter.pdfhttp://www.dwp.gov.uk/docs/dwp-supplier-charter.pdfhttp://www.dwp.gov.uk/docs/dwp-supplier-charter.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.dwp.gov.uk/docs/prap-tandc.pdfhttp://www.dwp.gov.uk/docs/dwp-model-tc-national-w2w.pdfhttp://www.dwp.gov.uk/docs/dwp-model-tc-national-w2w.pdf


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Provider Assurance Team

5.09 The Provider Assurance Team (PAT) provide DWP with assurance that:payments to contracted employment provision Providers are in accordance withDWP and Treasury requirements;public funds and DWP data are protected; andvalue for money has been obtained.

5.10 This is done through an operation of a national standard risk approach, for examplethrough visits to review internal systems and sub contractor arrangements.

5.11 The PAT will work with successful Providers, particularly those new to DWPbusiness, to ensure that they understand what is expected of them and are,therefore, adequately equipped to develop robust systems to support their servicedelivery model when MWA goes live.

Quality

5.12 Our expectation is that Providers will invest in and be active in their ownimprovement and development through a process of continuous self-assessmentand action planning. This process will eventually be reviewed as part of the providerassurance process.

Programme Evaluation

5.13 Evaluation of the programme will seek to determine the success of MWA provision.DWP will analyse MI and conduct qualitative research with JCP/DWP staff,customers and Providers to build up a picture of the support delivered. Researcherswill wish to visit and interview Providers as part of the evaluation. Providers will becontacted in advance of any fieldwork. Providers are expected to fully co-operatewith MWA evaluation activity commissioned by DWP.


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Annex 1

CONTRACT PACKAGES AND INDICATIVE VOLUMES

A1.01 We will award 11 contracts with one contract per framework Lot and one Providerper Contract Package Area (CPA). The CPAs are aligned with the Framework Lots.

The MWA CPAs are outlined in table 1 below:

Table 1

CPA (aligned toFramework Lots) CPA sub-divisions

No. ofProvidersper CPA

CPA 1South East

Hampshire and Isle of WightThames Valley (Berkshire, Buckinghamshire,Oxfordshire), Kent, Surrey and Sussex

1

CPA 2South West

Devon and CornwallDorset and Somerset, Gloucester, Wiltshire, andSwindon, West of England

1

CPA 3London

Ealing, Hammersmith & Fulham, Brent, Harrow,Hillingdon, Hounslow, Richmond Upon Thames,Kingston Upon Thames, Wandsworth, Enfield,Kensington & Chelsea, Barnet, Camden,Westminster, Islington, Haringey, Hackney,Newham, Tower Hamlets, Barking & Dagenham,Redbridge, Havering, Waltham Forest, City ofLondon, Croydon, Bexley, Lambeth, Bromley,Greenwich, Lewisham, Southwark, Merton, Sutton

1

CPA 4East of England

Bedfordshire and Hertfordshire, Cambridge andSuffolkEssex, Norfolk

1

CPA 5East Midlands

Nottinghamshire, Derbyshire, Lincolnshire andRutlandLeicestershire and Northamptonshire

1

CPA 6West Midlands

Birmingham and SolihullBlack Country, Coventry and Warwickshire,Staffordshire, The Marches

1

CPA 7North West

Cumbria and Lancashire, Merseyside, Halton,Greater Manchester Central, Greater ManchesterEast and WestCheshire and Warrington

1

CPA 8Yorkshire andHumber

West Yorkshire, South Yorkshire, North EastYorkshire and The Humber 1

CPA 9North East

Northumbria, South Tyne and Wear Valley, TeesValley 1


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CPA 10Scotland

Ayrshire, Dumfries, Galloway and Inverclyde,Edinburgh, Lothian and Borders, Forth Valley, Fifeand TaysideGlasgow, Highlands, Islands, Clyde Coast andGrampianLanarkshire and East Dunbartonshire

1

CPA 11Wales

North and Mid Wales, South West Wales, SouthWales Valleys, South East Wales 1

Indicative Volumes

A1.02 We set out below in table 2 the budget and indicative volumes by CPA. Providersshould note that DWP does not guarantee volumes. These are total volumes perCPA based on a maximum of 800.00 per customer start.

Contract Package Area BudgetMinimum Places

Provider will haveavailable per year

CPA 1South East 664,000 830CPA 2South West 384,000 480CPA 3London 1,320,000 1,650CPA 4East of England 568,000 710CPA 5East Midlands 552,000 690CPA 6West Midlands 1,000,000 1,250CPA 7North West 1,072,000 1,340CPA 8Yorkshire and Humber 816,000 1,020CPA 9North East 488,000 610CPA 10Scotland 736,000 920CPA 11Wales 400,000 500


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Annex 2

OVERVIEW OF MANDATORY WORK ACTIVITY

CUSTOMER GROUP

A2.01 The customer group are those claiming JSA, including JSA lone parents, partnersand carers. JSA is a benefit for people who are unemployed and capable of workand to be eligible the customer must be actively seeking and available for work.Customers in this group are assessed as ready to look for and take up workimmediately.

A2.02 Customers who are part of joint claims to JSA will be eligible for MWA provision.Referrals will be made on an individual basis based on the suitability of thecustomer. Both members of a joint claim could be referred to MWA if suitablehowever this would be treated as two referrals in the same way as if two separateindividuals were referred.

A2.03 From October 2010, DWP started a process of reassessing Incapacity Benefit (IB)customers. Those found fit for work will move to JSA and thus become eligible forMWA.

A2.04 From early 2012, Lone Parents with children over the age of five will be required toclaim JSA or ESA if appropriate.

A2.05 From 2012, customers making new claims to JSA who do not have children underfive will not be able to make partner claims. Instead, they will make joint claims toJSA and will be subject to normal JSA conditionality.

CUSTOMER JOURNEY

A2.06 MWA is for Jobseekers Allowance (JSA) customers and will be mandatory for thosereferred. JCP Advisers will be able to refer a customer to MWA at any point in theirclaim, provided that the individual is not currently undertaking contracted provision(e.g. the Work Programme). Customers will not be able to volunteer to participate inMWA.

Customer referral from JCP to MWA Provider

A2.07 JCP advisers will refer suitable customers to providers via PRaP. Information sentas part of the referral will include:

full name (including title);National Insurance Number;address and contact telephone number;notification if a customer has informed JCP that they have a disability;

the customers signing arrangements and pattern of attendance;


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notification if a customer has had an incident recorded whilst working with JCP orany other provider;if the customer has childcare/caring requirements;details of any employment restrictions a JSA customer may have on theiravailability, which has been agreed by JCP; anddetails of customer qualifications.

NB: this list is not exhaustive and further details will be included in the ProviderGuidance.

Engagement Activity

A2.08 Providers will have up to 10 working days from referral to start a customer on theMWA placement

A2.09 Between the referral to start period the Provider must conduct engagement activityto ensure the customer has a clear understanding of their responsibilities whilstparticipating on the provision and the consequence of failure to start, attend, orcomplete MWA. This must include a formal notification to the customer to attendMWA. DWP will supply the notification template for the Provider to issue.

Mandatory Work Activity Placement

A2.10 Each customer is expected to participate fully in a placement which will last fourweeks, for 30 hours per week, over a seven day period (unless restrictions havebeen agreed in the customers JSAg).

A2.11 Once a customer has started the placement, the provider should notify JCP throughPRaP within 24 hours.

A2.12 The provider is contracted to supply MWA placement for a period of four weeks foreach customer.

A2.13 The placements delivered through MWA should deliver activity that provides director indirect benefit to the local community. The provider should be able to clearlydescribe to DWP the community benefits the placement is delivering.

A2.14 The days and hours of the placement are not prescriptive but they should adhere tothe EU Working Time Directive (2003/88/EC). In cases where the customer has awork easement agreed in their Jobseekers Agreement (e.g. they may only berequired to be available for work for 20 hours a week) then the placement shouldreflect this. Any limitations/easements will be part of the information that is sent tothe provider through PRaP and providers will need to take this into account whensetting up the placement. Time spent travelling to and from placements should notbe included in the hours of attendance.

A2.15 The Provider is responsible for ensuring the customer attends the placement asinstructed to do so making it clear the consequences of a customer failing toparticipate. Providers must not give any incentive payments or rewards to the


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customer for participation in MWA. Evidence that can support delivery of theprovision as specified within this document must be kept by the Provider. As aminimum DWP would expect to see evidence of the customers hours spent on thework placement including the date, the start/end times, the placement organisationname and contact details.

Participation during the placement period

A2.16 Whilst on MWA, the customer remains on JSA and therefore will be required toattend the Jobcentre for Fortnightly Job Search Reviews and confirm they arecontinuing to meet JSA conditionality (actively seeking and available for work). JCPwill arrange a suitable time (wherever possible) to ensure that this attendance doesnot impact negatively on the customers MWA placement. Where it is not possible tomake such an arrangement, we expect that the Provider will work with JCP to cometo an agreement. We also expect Providers to be flexible where a customer has aninterview for a job which will take them off benefit.

Customer fails to comply or doubts in entitlement are raised

A2.17 Participation in MWA is mandatory for all customers referred to this provision.Providers are required to inform JCP, within 24 hours, by completing the DMAreferral form for any customer who fails to comply, and to keep supporting evidence,which includes information regarding:

failure to participate in or complete MWA;refusing a place on MWA when notified of the requirement to attend by JCP,demonstrated by a failure to attend the first day;failure to attend or participate in any meeting or activity, having been notified ofthe requirement to attend by the scheme provider without the previousagreement of the provider; andlosing a place on a MWA through misconduct.

To note: The sanction regime for MWA is a 13 week sanction for the first offencefollowed by a further 26 week sanction for a second offence within 12 months. Thesanction will remain in place even if the customer re-engages with MWA.

Balance of Time (BoT)

A2.18 Some customers who have left MWA before completing their Allotted Time may berequired to complete the remaining weeks. Customers will only be re-referred tocomplete full weeks. JCP will advise Providers of the BoT period upon re-referral.(see A3.11)

A2.19 Providers will not be paid a further Start Fee for these customers.

Completing MWA

A2.20 Providers are required to give feedback on the customer s participation during theplacement, so that the Jobcentre can take forward and build on any progress made


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during MWA. A Feedback Form completed by the provider, following liaison with theemployer, should be sent to JCP each time the customer leaves MWA. TheFeedback Form should:

document how the customer has performed during the placement; verify the customers attendance; and

be returned to JCP within 10 working days of the customer leaving MWA.

A2.21 The customer will then return to JCP for further activity and support.


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Mandatory Work Activity High Level Customer Journey

2.. JCP PA makesreferral/balance of

time referral to MWAvia LMS

4. Providerconducts

engagementactivity with

customer andissues notification

letter

1. JCP identifiessuitable customer for

MWA

3. MWA Provideraccesses referral via

PRaP andacknowledges

referral (within 24hours)

Customer starts MWA placement within 10 workingdays of JCP referral

to box 6

5. Customer fails to

start MWAplacement. Providerinforms JCP viaPRaP and DMAreferral stencil

to box 10


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6. Customer participates inMWA placement (30 hours

per week for 4 weeks).Provider notifies JCP via

PRaP of start. StartPayment made to Provider.

7. Provider notifiesJCP of MWA

completion via

PRaP. Providersends feedbackform to JCP

10. JCP conductsDMA action

9. CustomerFTA/loses a place

on MWA placement.Provider informs

JCP via PRaP andDMA referral stencil

8. Customer returnsto JCP for further

activity and support

from box 5

from box 4


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Annex 3

THE PAYMENT MODEL

Mandatory Work Activity Definitions

This section sets out how the payment model will work.

Referral

A3.01 The date JCP records a referral to the MWA Provider on a DWP prescribed IT orclerical system.

Engagement Activity

A3.02 The Engagement Activity is the initial engagement between the customer and theMWA Provider which must include issuing a notification letter to the customer. Thismay be by any manner and media they deem appropriate and must take place prior

to the MWA Placement start date.

Allotted Time

A3.03 The MWA Allotted Time is 4 weeks from and including the date the customer starts aMWA placement.

Allotted Time Start

A3.04 A customer is defined as start ing Allotted T ime on MWA from and including thedate the MWA placement starts.

MWA Placement Start Date

A3.05 The date the Customers starts the MWA placement. This date must be recorded ona DWP prescribed IT or clerical system by the Provider.

Start Fee

A3.06 A Start Fee will be paid, upon recording of the MWA Placement Start Date on aDWP prescribed IT or clerical system with the Provider declaring all activities atparagraph 3.03 of this document have been completed and are available for

evidencing should they be requested by DWP.

A3.07 Only one Start Fee will be payable for each customer per period of Allotted Time.

Completer

A3.08 A completer is a customer who has reached the end of the Allotted Time


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Leaver

A3.09 A Leaver is a customer who has not completed their Allotted Time. Leavers arecustomers who have:

ceased to claim JSA; orhad a MWA sanction doubt raised.

Did not engage

A3.10 A customer who has failed to start their Allotted Time, where an MWA PlacementStart Date has not been recorded on a DWP prescribed IT or clerical system.

Customers referred for Balance of Time

A3.11 A customer who has previously started their Allotted Time and subsequently beendefined as a Leaver.


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Annex 4

SERVICE DELIVERY STANDARDS

A4.01 The success of MWA will be measured against a series of delivery standards toensure that the Policy intent of the programme is delivered.

A4.02 Delivery against respective responsibilities will be monitored through a combinationof existing performance management practices, local Provider EngagementMeetings and a range of service delivery standards.

Standards

A4.03 Providers are expected to actively manage the provision to ensure appropriate actiontakes place. These actions are:

the customer starts and completes provision; ora sanction doubt is raised; orthe customer leaves benefit.

A4.04 When the JCP PA decides a referral to MWA is appropriate it is important thatmomentum is maintained and the customer starts a placement at the earliestopportunity. The measures to identify that timely access to provision, appropriatecommunication channels and robust processes are in place will include:

start and/or end dates input onto PRaP within 24 hours of the customer startingor leaving their MWA placement;at the point of referral the Personal Adviser will contact the Provider by telephoneto inform the Provider a referral to MWA is being made. It is expected JCP will beable to get through first time in at least 80% of instances;providers ensuring that in every case the customer starts their MWA placementwithin 10 working days from the date of referral;a contact landline telephone number should be supplied by the Provider for thecustomer to use to contact the Provider while they are on their MWA placement;when a customer fails to comply, the Provider will be expected to raise a sanctiondoubt to JCP within 24 hours, so that JCP can consider if a sanction isappropriate;completion and return of the customer feedback form within 10 working days ofthe customer leaving MWA;Providers are required to keep documentation to support the placement startdate and future attendance - DWP can request this documentation at any time;andensuring that the environment is conducive with achieving the desired outcomesfor the customer and providers should ensure minimum H & S standards, as laiddown in legislation, are met at all times.


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Assurance Processes

A4.05 It is essential that we can provide assurance to the taxpayer that publicly fundedprovision is delivering a quality service and value for money has been obtained.This will be measured using the following methods:

provider representation at local performance meetings as agreed with DWP atpost-tender negotiations;provider procedures to handle customer complaints, which must be available toDWP and ICE upon request;Pr oviders annual Self assessment Report;Quality Assurance Questionnaire and Action Plan that shows how the Providerwill address areas for improvement and build on strengths; andperformance management process as outlined in section 5 of this document.


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Annex 5

ADDITIONAL INFORMATION

Travel, Additional Costs and Additional Support

A5.01 Customers should not be worse off by virtue of attending Mandatory WorkActivity. Providers are responsible for travel and additional support costs whilethe customer is on MWA. The following paragraphs provide the guidelines usedby JCP when determining financial support in these areas.

Travel expenses

A5.02 The Provider is responsible for funding the customers travel costs during theirtime on the placement and attendance at any Engagement Activity if deemedappropriate. The Customer is responsible for meeting their travel costs forattending their FJRs.

Childcare

A5.03 Childcare for attendance should only be funded for time on the placement andattendance at any Engagement Activity if deemed appropriate. Child care mustbe provided by:

carers registered with Ofsted (Office for Standards in Education), the ScottishCommission for the Regulation of Care or Welsh equivalent;a carer accredited under the Childcare Approval Scheme, run on schoolpremises out of school hours or as an out of hours club by a Local Authority;or

schools or establishments exempted from registration under the Childrens

Act 1989 or operated on Crown property.The parent can make alternative arrangements. However, payment cannot beauthorised unless the arrangements are in one of the above categories.

A5.04 The child/children must satisfy the age requirement (in paragraph 5.06) and be adependant of and residing with the customer.

A5.05 Jobcentre Plus currently sets its costs for childcare up to the Tax Credit limits.Providers should consider the following limits when developing and pricing theirproposals:

help with childcare costs can be paid up to, but not including, the firstTuesday in the September following the childs 15th birthday;parents requiring childcare for five days a week can claim up to a maximum of175 per week for one child and 300 per week for two or more children;if the customer is attending an approved activity of less than five days a week,they can claim up to the maximum daily rates of 35 per day for one child and60 per day for two or more children.

A5.06 Providers must not recommend particular childcare facilities to customers. This isto ensure that DWP/Jobcentre Plus and/or the Provider do not take on the liability


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for the safet y of children. It is the parents responsibility to decide with whom theyentrust the care of their children.

A5.07 Providers may choose to arrange for a crche facility to be on their premises.However, they must ensure it is the parents choice whether their child uses thefacility. Providers should also ensure that any crche facilities adhere to currentlegislation.

Additional Support

A5.08 Additional support is defined as any support that allows a customer who needsextra help to attend and participate fully in provision (e.g. clothing and specialistequipment). Providers must, as part of their obligations under the duties in theEquality Act 2010 take the necessary steps to obtain and provide special aids orservices that might be needed for participation. Providers must include thesecosts within the financial part of their proposal.

Partnerships

A5 .09 Providers are encouraged to work with local partners to ensure that theirproposals reflect the specific needs of customers in each CPA and take intoaccount local strategies and services. Providers should aim to improveperformance and customer service across the piece, reduce duplicationwherever possible and improving the holistic use of public funds in alocality/area.

A5.10 Local Partners may include, but are not limited to:

DWP/JCP;Regional ESF partners;Employers;Local Authorities;Local Health Services;Voluntary and Community sector and specialist organisations;Statutory partners named in the Child Poverty Act; andSub-Regional Partnerships, including Multi Area Agreement, City Strategy,City Region and emerging Local Enterprise Partnerships.

Data Protection

A5.11 In order to protect Departmental information appropriately, our Providers mustput in to effect and maintain the security measures and safeguards appropriateto the nature and use of the information throughout their supply chain. AllProviders of services to the Department for Work and Pensions must comply,and be able to de monstrate compliance, with the Departments relevant policiesand standards including the DWP Information Systems Security Standards. TheStandards are based on and follow the same format as International Standard27001, but with specific reference to the Departments use. Departmentalinformation must not be Processed outside the United Kingdom without the


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express written permission of DWP in line with the DWP Security Policy ForContractors and DWP call off T&C's.

A5.12 Security assurance for Providers and their supply chain is through completing asecurity plan. Providers submitted their draft security plans as part of theFramework competition and were expected to maintain this. This set out thesecurity measures to be implemented and maintained by the prime Providerthroughout the entire supply chain in relation to all aspects of the service,including processes associated with delivery. Providers must send an updatedOutline Security Plan as part of their bid for MWA by completing and returningthe template. Further information is available in the Instructions to Bidders.

A5.13 Data security is one of the areas risk assessed by the Provider Assurance Team(PAT) (see paragraphs 5.10 to 5.12). In addition data security will remain subjectto spot checks by the Supply Chain Information Assurance Team (SCIAT).Furthermore, the Head of Compliance will continue to regularly report the numberand outcomes of data security checks carried out during the previous quarter tothe DWP Permanent Secretary.

A5.14 In the event of any breach of information security resulting in an investigation bythe Information Commissioners Office (ICO), DWP will consider whether a major breach of contract has occurred within the T&Cs of the contract. Providers will beresponsible for paying any fine levied on DWP following an investigation by theICO.

Legislation and Principal Regulations

A5.15 As outlined in the Framework competition, Providers must ensure that theyremain compliant with current and future changes in the law and DWP Policy. For

example:

ensuring the MWA supports the DWPs Public Sector Equality Duty asoutlined in the Equality Act 2010;providing appropriate services to ensure compatibility with the Equalities Actfor example, to enable communication with customers who do not speakEnglish as a first language or who are deaf, hearing impaired or have aspeech impediment;where the Provider is operating in an area with a high minority ethnicpopulation, materials in the appropriate ethnic minority language must bemade available on request; andwhere the Provider is delivering in Wales, materials must both be displayedand made available as per the requirements of the Welsh Language Act1993.


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Annex 6

FLEXIBILITY DURING THE LIFE OF THE CONTRACTS

Change Management

A6.01 Contracts will need to have some flexibility to handle the changes that might occurduring their lifetime because of funding changes or changes in policy.

A6.02 Variations will be subject to discussion at the appropriate time. Potential changesfall into two broad categories:

change necessitated by economic change or by change in anticipated volumes;andchanges resultant on known or likely policy change.

A6.03 This information is provided to Providers to help them in developing their bid. Thechanges listed below should not be seen as exhaustive and DWP may approachProviders to discuss further changes as appropriate.

Volume and economic changes:

A6.04 Volume: DWP reserves the right to adjust the available budgets (as outlined inAnnex 1) in order to alter the number of available placements Economic: DWP reserves the right to review contracts for changes in economicconditions.

Changes resultant on known/ likely policy change:

A6.05 The Government is currently considering a range of different welfare reforms.For example these may include:

Universal Credit

A6.06 As set out in the White Paper Universal Credit : welfare that works, published on11 November 2010, Universal Credit is due to be introduced from 2013. Somechanges may be necessary to the MWA contracts as a result of this and will besubject to discussion as the development of Universal Credit progresses. The fulldocument can be found at: http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/

A6.07 Potential changes to the MWA contracts as a result of the introduction of UniversalCredit may include:

changes to customer grouping. Main customer groups are likely to be similarunder Universal Credit (i.e. long term and disadvantaged unemployedcustomers and those with health conditions or disabilities) but there may besome other changes to customer groups to reflect the new benefit structure andMinisters associated policy aims; andother consequential changes may be required.
http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/http://www.dwp.gov.uk/policy/welfare-reform/legislation-and-key-documents/universal-credit/


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A6.08 In light of the introduction of Universal Credit, DWP will review the systems andprocesses which Providers use in connection with delivery of MWA to ensure thatthese systems and processes align, and are compatible, with any changes arisingas a consequence of the introduction of universal credit. Arising out of this review,DWP will require Providers to make changes to their systems and processes.


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Annex 7

DEFINING COMMUNITY BENEFIT PRINCIPLES OF A MANDATORY WORK ACTIVITYPLACEMENT

A7.01 A Community Benefit Placement must be of benefit to the community over andabove the benefit of providing a placement to the individual. This means the role caninclude:

working directly towards the community benefit goal of the host organisation. Inthis case the duties of the participant would contribute directly towards the benefitto the community. An example of this would be the employee working with thepublic on a community project;working indirectly towards the community benefit goal of the host organisation. Inthis case the duties of the participant would contribute indirectly towards thebenefit to the community, as the duties of the participant would be contributingtowards the work of the organisation which delivers community benefit. Anexample of this could be the employee working behind the scenes on theorganisa tion of a community project ; andworking towards the profit of the host organisation, providing that the majority ofthe role is dedicated towards delivery of benefit to the community.

A7.02 Additionally the provider should consider whether there is an economic profit to theplacement organisation are their objectives to deliver community benefit or whethertheir profit be used for community benefit.

A7.03 Examples of organisation types that come under this definition include;

Local Authorities and Councils;Government Departments and Agencies;Charities and third sector organisations;Social Enterprises; and Environmental Agencies.

Please note this list is not exhaustive.


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Annex 8

LABOUR MARKET INFORMATION SOURCES

A8.01 Providers will be expected to conduct research on the labour market anddemographics of the customer base in the CPAs they are bidding in.

A8.02 On 17 th November 2010, DWP published Analysis of the DWP Working AgeCustomer Base:

http://statistics.dwp.gov.uk/asd/asd1/wacb/wacb_nov2010.pdf .

A8.03 This analysis supports the commitment by DWP to understand its customers betterby creating a consolidated view of DWP working age customers from the wealth ofinformation held in Departmental systems. The analysis draws upon well establishedprinciples to create ten segments based on shared characteristics, such as length oftime on benefits, demographics and situation, mainly drawn from DWPadministrative data and supplemented by external socio-demographic profiling

information. Providers may find this information useful when considering theirservice delivery model.

A8.04 Detailed analysis, down to CPA and JCP District can be found by accessing theabove link.

A8.05 Local partners may have a range of data about localities which may help but someother sources of further information on proportions of key customer groups are:

Census Output Area Data on Workless Benefit Customers:http://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.

php?page=census_output_area_data

NOMIS Official Labour Market Statistics: https://www.nomisweb.co.uk/Default.asp NOMIS provides a history of informationon benefit counts and flows. It is possible to breakdown by geographical areas,certain characteristics, claim durations, occupation sought and recordeddestination on leaving benefit.

The Office for National Statistics: www.ons.gov.uk produces independentinformation to improve our understanding of the UK's economy and society.
http://statistics.dwp.gov.uk/asd/asd1/wacb/wacb_nov2010.pdfhttp://statistics.dwp.gov.uk/asd/asd1/wacb/wacb_nov2010.pdfhttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttps://www.nomisweb.co.uk/Default.asphttps://www.nomisweb.co.uk/Default.asphttps://www.nomisweb.co.uk/Default.asphttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://statistics.dwp.gov.uk/asd/asd1/wacb/wacb_nov2010.pdf


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Annex 9

SOURCES OF ADDITIONAL INFORMATION

Further background information can be found in the following:

Census Output Area Data on Workless Benefit Customers:http://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_data Corporate Publications: http://www.dwp.gov.uk/resourcecentre/corporate-publications.asp Data Protection Act 1998, Chapter 29:http://www.opsi.gov.uk/acts/acts1998/ukpga_19980029_en_1 Development of a Customer Experience Metric for Contracted Employment Provision:http://research.dwp.gov.uk/asd/asd5/rports2009-2010/rrep655.pdf ) Disability Equality Duty (DED): http://www.dotheduty.org/ DWP Information Directorate Statistical Tab Tool:http://research.dwp.gov.uk/asd/index.php?page=tabtool DWP Policy Publications: http://www.dwp.gov.uk/resourcecentre/policy-publications.asp DWP Provider Guidance:http://www.dwp.gov.uk/supplyingdwp/what_we_buy/Provider_guidance.asp DWP Structural Reform Plan: http://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtml Employability in Scotland:http://www.employabilityinscotland.com/workforceplus_3.aspx Employer Helpdesk: 01256 846414 and email: [email protected]

Employment and Support Allowance Help if you are ill or disabled:http://www.direct.gov.uk/en/DisabledPeople/FinancialSupport/esa/index.htm Employment protection during business transfers and takeovers:http://www.direct.gov.uk/en/Employment/Employees/BusinessTransfersandtakeovers/ DG_10026691 Employment, Retention and Advancement:http://www.psi.org.uk/research/project.asp?project_id=134 Independent Safeguarding Authority: http://www.isa-gov.org.uk/ Information on Civil Service Pensions: http://www.civilservice-pensions.gov.uk/Menu.asp JSA Help while you look for work:

http://www.direct.gov.uk/en/Employment/Jobseekers/index.htm JSA Regulations 1996: http://www.opsi.gov.uk/SI/si1996/Uksi_19960207_en_1.htmMerlin Standard: http://www.dwp.gov.uk/docs/merlin-standard.pdf Merlin Standard: draft guidance: http://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdf More Choices, More Chances: A Strategy to Reduce the Proportion of Young People not inEducation, Employment or Training in Scotland:http://www.scotland.gov.uk/Publications/2006/06/13100205/0 NOMIS Official Labour Market Statistics: https://www.nomisweb.co.uk/Default.asp
http://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://www.dwp.gov.uk/resourcecentre/corporate-publications.asphttp://www.dwp.gov.uk/resourcecentre/corporate-publications.asphttp://www.dwp.gov.uk/resourcecentre/corporate-publications.asphttp://www.dwp.gov.uk/resourcecentre/corporate-publications.asphttp://www.opsi.gov.uk/acts/acts1998/ukpga_19980029_en_1http://www.opsi.gov.uk/acts/acts1998/ukpga_19980029_en_1http://research.dwp.gov.uk/asd/asd5/rports2009-2010/rrep655.pdfhttp://research.dwp.gov.uk/asd/asd5/rports2009-2010/rrep655.pdfhttp://www.dotheduty.org/http://www.dotheduty.org/http://www.dotheduty.org/http://research.dwp.gov.uk/asd/index.php?page=tabtoolhttp://research.dwp.gov.uk/asd/index.php?page=tabtoolhttp://www.dwp.gov.uk/resourcecentre/policy-publications.asphttp://www.dwp.gov.uk/resourcecentre/policy-publications.asphttp://www.dwp.gov.uk/resourcecentre/policy-publications.asphttp://www.dwp.gov.uk/resourcecentre/policy-publications.asphttp://www.dwp.gov.uk/supplyingdwp/what_we_buy/provider_guidance.asphttp://www.dwp.gov.uk/supplyingdwp/what_we_buy/provider_guidance.asphttp://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtmlhttp://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtmlhttp://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtmlhttp://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtmlhttp://www.employabilityinscotland.com/workforceplus_3.aspxhttp://www.employabilityinscotland.com/workforceplus_3.aspxmailto:[email protected]:[email protected]:[email protected]://www.direct.gov.uk/en/DisabledPeople/FinancialSupport/esa/index.htmhttp://www.direct.gov.uk/en/DisabledPeople/FinancialSupport/esa/index.htmhttp://www.direct.gov.uk/en/Employment/Employees/BusinessTransfersandtakeovers/DG_10026691http://www.direct.gov.uk/en/Employment/Employees/BusinessTransfersandtakeovers/DG_10026691http://www.direct.gov.uk/en/Employment/Employees/BusinessTransfersandtakeovers/DG_10026691http://www.psi.org.uk/research/project.asp?project_id=134http://www.psi.org.uk/research/project.asp?project_id=134http://www.isa-gov.org.uk/http://www.isa-gov.org.uk/http://www.isa-gov.org.uk/http://www.civilservice-pensions.gov.uk/Menu.asphttp://www.civilservice-pensions.gov.uk/Menu.asphttp://www.civilservice-pensions.gov.uk/Menu.asphttp://www.civilservice-pensions.gov.uk/Menu.asphttp://www.direct.gov.uk/en/Employment/Jobseekers/index.htmhttp://www.direct.gov.uk/en/Employment/Jobseekers/index.htmhttp://www.opsi.gov.uk/SI/si1996/Uksi_19960207_en_1.htmhttp://www.opsi.gov.uk/SI/si1996/Uksi_19960207_en_1.htmhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.scotland.gov.uk/Publications/2006/06/13100205/0http://www.scotland.gov.uk/Publications/2006/06/13100205/0https://www.nomisweb.co.uk/Default.asphttps://www.nomisweb.co.uk/Default.asphttps://www.nomisweb.co.uk/Default.asphttps://www.nomisweb.co.uk/Default.asphttp://www.scotland.gov.uk/Publications/2006/06/13100205/0http://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/sub-contracting-merlin-guidance.pdfhttp://www.dwp.gov.uk/docs/merlin-standard.pdfhttp://www.opsi.gov.uk/SI/si1996/Uksi_19960207_en_1.htmhttp://www.direct.gov.uk/en/Employment/Jobseekers/index.htmhttp://www.civilservice-pensions.gov.uk/Menu.asphttp://www.civilservice-pensions.gov.uk/Menu.asphttp://www.isa-gov.org.uk/http://www.psi.org.uk/research/project.asp?project_id=134http://www.direct.gov.uk/en/Employment/Employees/BusinessTransfersandtakeovers/DG_10026691http://www.direct.gov.uk/en/Employment/Employees/BusinessTransfersandtakeovers/DG_10026691http://www.direct.gov.uk/en/DisabledPeople/FinancialSupport/esa/index.htmmailto:[email protected]:[email protected]://www.employabilityinscotland.com/workforceplus_3.aspxhttp://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtmlhttp://www.dwp.gov.uk/publications/corporate-publications/structural-reform-plan.shtmlhttp://www.dwp.gov.uk/supplyingdwp/what_we_buy/provider_guidance.asphttp://www.dwp.gov.uk/resourcecentre/policy-publications.asphttp://www.dwp.gov.uk/resourcecentre/policy-publications.asphttp://research.dwp.gov.uk/asd/index.php?page=tabtoolhttp://www.dotheduty.org/http://research.dwp.gov.uk/asd/asd5/rports2009-2010/rrep655.pdfhttp://www.opsi.gov.uk/acts/acts1998/ukpga_19980029_en_1http://www.dwp.gov.uk/resourcecentre/corporate-publications.asphttp://www.dwp.gov.uk/resourcecentre/corporate-publications.asphttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_datahttp://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.php?page=census_output_area_data


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Office of public sector information - UK legislation: http://www.opsi.gov.uk/legislation/uk.htmOffice for National Statistics at www.statistics.gov.uk or www.ons.gov.uk Race Relations Amendment Act (2000):http://www.opsi.gov.uk/acts/acts2000/ukpga_20000034_en_1 The Law Relating to Social Security: http://www.dwp.gov.uk/advisers/docs/lawvols/bluevol/ The Scottish Parliament: http://www.scotland.gov.uk/ Staff Transfers in the Public Sector Statement of Practice, Annex A: http://www.hm-treasury.gov.uk/media/D/C/staff_transfers_145.pdf Welsh Assembly Government :http://new.wales.gov.uk/;jsessionid=V8tgMTPQ4dYTv1ST4m2PypxVDYzqPMyjm70LG1cByqwrn9GGV6pQ!-1351106478?lang=en Welsh Language Act 1993:http://www.opsi.gov.uk/acts/acts1993/Ukpga_19930038_en_1.htm
http://www.opsi.gov.uk/legislation/uk.htmhttp://www.opsi.gov.uk/legislation/uk.htmhttp://www.opsi.gov.uk/acts/acts2000/ukpga_20000034_en_1http://www.opsi.gov.uk/acts/acts2000/ukpga_20000034_en_1http://www.dwp.gov.uk/advisers/docs/lawvols/bluevol/http://www.dwp.gov.uk/advisers/docs/lawvols/bluevol/http://www.dwp.gov.uk/advisers/docs/lawvols/bluevol/http://www.scottish.parliament.uk/http://www.scottish.parliament.uk/http://www.scottish.parliament.uk/http://www.hm-treasury.gov.uk/media/D/C/staff_transfers_145.pdfhttp://www.hm-treasury.gov.uk/media/D/C/staff_transfers_145.pdfhttp://www.hm-treasury.gov.uk/media/D/C/staff_transfers_145.pdfhttp://www.hm-treasury.gov.uk/media/D/C/staff_transfers_145.pdfhttp://new.wales.gov.uk/;jsessionid=V8tgMTPQ4dYTv1ST4m2PypxVDYzqPMyjm70LG1cByqwrn9GGV6pQ!-1351106478?lang=enhttp://new.wales.gov.uk/;jsessionid=V8tgMTPQ4dYTv1ST4m2PypxVDYzqPMyjm70LG1cByqwrn9GGV6pQ!-1351106478?lang=enhttp://new.wales.gov.uk/;jsessionid=V8tgMTPQ4dYTv1ST4m2PypxVDYzqPMyjm70LG1cByqwrn9GGV6pQ!-1351106478?lang=enhttp://www.opsi.gov.uk/acts/acts1993/Ukpga_19930038_en_1.htmhttp://www.opsi.gov.uk/acts/acts1993/Ukpga_19930038_en_1.htmhttp://www.opsi.gov.uk/acts/acts1993/Ukpga_19930038_en_1.htmhttp://new.wales.gov.uk/;jsessionid=V8tgMTPQ4dYTv1ST4m2PypxVDYzqPMyjm70LG1cByqwrn9GGV6pQ!-1351106478?lang=enhttp://new.wales.gov.uk/;jsessionid=V8tgMTPQ4dYTv1ST4m2PypxVDYzqPMyjm70LG1cByqwrn9GGV6pQ!-1351106478?lang=enhttp://www.hm-treasury.gov.uk/media/D/C/staff_transfers_145.pdfhttp://www.hm-treasury.gov.uk/media/D/C/staff_transfers_145.pdfhttp://www.scottish.parliament.uk/http://www.dwp.gov.uk/advisers/docs/lawvols/bluevol/http://www.opsi.gov.uk/acts/acts2000/ukpga_20000034_en_1http://www.opsi.gov.uk/legislation/uk.htm


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Annex 10

GLOSSARY OF TERMS

Action Plan A document that specifies each element of mandatory activity.

Contract

Package Area

Successful Providers will be offered contracts to deliver in

specific areas. Contract Package Area (CPA) is the term usedto describe the geographic area of the contract within theFramework Lot. A CPA can be a whole lot or specific areaswithin the Lot.

Critical SuccessFactors

The factors (i.e. the positive outcomes or benefits) againstwhich the success of a programme will be judged in order to

justify the investment.Customer An individual of working age who uses JCP services for the

purposes of preparing for work, returning to work or claimingbenefits.

Fortnightly Job

search Review(FJR)

These supplement more in depth advisory interviews. Job

search is discussed, customers sign to declare they remainentitled to benefit and they are matched and submitted to jobs.The intervention is also used to input evidence to ensurebenefit is paid accurately and on time.

Framework Framework for the Supply of Employment Related Services.The framework is an umbrella agreement setting out the termsand conditions for subsequent call-offs, but which places noobligations, in itself, on the contracting authority to purchaseany services. A call off is a contract draw from the FrameworkAgreement to deliver a specific purchase or contract service.Due to the nature of the Employment Related Services

Framework this will be through a mini-competition betweenFramework Providers.

Invitation toTender (ItT)

A package of documentation issued to Providers as part of aprocurement exercise.

Jobcentre Plus Part of DWP, JCP provides an integrated service to people ofworking age. It offers help to people looking to move into workand support for people who cannot. JCP also provides servicesto employers wishing to fill vacancies.

JCP District A specified area of England, Scotland or Wales within which todeliver services to JCP customers.

JobseekersAllowance(JSA)

JSA An allowance payable to customers who are out of work,or work less than 16 hours a week on average, are belowpension age and are available, activly seeking and capable ofwork.

JobseekersAllowanceAgreement(JSAg)

JSAg An agreement between the JCP Adviser and thecustomer outlining the steps the customer will take to look foremployment.

Lots The Framework will be divided into geographical Lots.Organisations will only be able to bid in Lots where they have


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been successful in the Framework competition. The elevenFramework Lots are based on the current Government OfficeRegions.

MandatoryWork ActivityPlacement

Providers will work with local employers and organisations todeliver placements that are suitable for customers, add benefitto the local or wider community. These placements will giveextra support to a small number of people to help them re-engage with the system, refocus their job search and gainvaluable work related skills and disciplines.

Prime Provider An organisation that delivers a service directly and/or via anetwork of sub-contractors or a combination of both.

Procurement The process of purchasing goods and/or service: identificationto payment.

Provider(s) The generic term used to describe Providers of employmentsupport. This includes all subcontractors involved in servicedelivery under the prime contractor procurement model.

Provider

Guidance

Detailed guidance and information (including processes) which

is provided by DWP/JCP to the successful Providers to usewhen delivering the contracted service.Provision A term used to describe the services offered to a customer

when they are participating in a government programme. Thesecan be services provided in-house, for example, by JCP, or byorganisations from the private and voluntary sector.

Sanction A sanction reduces or extinguishes benefit even when there inunderlying entitlement. Sanctions are imposed by a JCPDecision Maker for a fixed period because of, for example,failure to participate in a mandatory activity.

Universal Credit Universal Credit will be introduced from 2013 and will be an

integrated working-age credit that will provide a basic allowancewith additional elements for children, disability, housing andcaring. It will support people both in and out of work, replacingWorking Tax credit, Child Tax credit, Housing Benefit, IncomeSupport, income-based JSA and income-related Employmentand Support Allowance.


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Annex 11

LIST OF ABBREVIATIONS

CPA Contract Package AreaDED Disability Equality DutyDWP Department for Work and PensionsESA Employment and Support AllowanceEU European UnionFJR Fortnightly Jobsearch ReviewIB Incapacity BenefitsICE Independent Case ExaminerICO Inform ation Commissioners Office ItT Invitation to TenderJCP PA JCP Personal AdviserJSA Jobseekers Allowance

JSAg Jobseekers AgreementMWA Mandatory Work ActivityMI Management InformationOfsted Office for Standards in EducationPAT Provider Assurance TeamPEM Provider Engagement MeetingsPIF Performance Improvement FrameworkPMD Provision Management DivisionPRaP Provider Referral and Payment systemSCIAT Supply Chain Information Assurance TeamT&Cs Terms & Conditions

UC Universal CreditUK United KingdomWP Work Programme

003. the mandatory work activity itt specification final 2.01

Documents