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CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

TABLE OF CONTENTS ITEM CONTENT PAGE EXECUTIVE SUMMARY 1

1.0 BACKGROUND 2

1.1 Cyberjaya Flagship Zone Emergency Response Plan 2

1.2 Cyberjaya Emergency Response Exercise (CYMEX) 4

2.0 CYMEX OBJECTIVES 4

3.0 CYMEX SCENARIOS 5

4.0 POST DRILL FEED BACK & LESSON LEARNED 5

4.1 CYMEX ORGANISATION 5

4.2 LOGISTIC – STRATEGY & TACTICS 6

4.3 OTHERS 7

5.0 WAY FORWARD 9

6.0 CONCLUSION 9

APPENDIX 1 CYMEX I 2006 ORGANIZATION CHART

APPENDIX 2 CYMEX EXERCISE BRIEFING SLIDES – SCENARIO PLANNING

APPENDIX 3 SUMMARY OF KEY LESSONS LEARNED AND RECOMMENDATIONS

APPENDIX 4 ROLES AND RESPONSIBILITY MATRIX

APPENDIX 5 RESOURCE MATRIX – PERSONNEL AND EQUIPMENT

APPENDIX 6 AGENCIES CHRONOLOGICAL EVENT RECORD AND SUMMARY

APPENDIX 7 DRILL PROTOCOL RECOMMENDATION BY SELANGOR STATE NATIONAL SECURITY DIVISION

APPENDIX 8 CYMEX INVITED GUEST ATTENDANCE LIST


EXECUTIVE SUMMARY

Cyberjaya Flagship Zone Emergency Response Plan (CFZ ERP) was initiated by Multimedia Development Corporation (MDeC) to safeguard MSC investors’ interests and ensure that the city is prepared to manage any unforeseen emergency or incident. This will augment Cyberjaya’s attractiveness as a preferred ICT Hub and build investors’ confidence. Cyberjaya Emergency Response Exercise (CYMEX) is an integral part of the CFZ ERP Project. The first citywide emergency drill was planned to provide a platform for all parties involved to practise their respective Standard Operating Procedures (SOPs) with regard to emergency response as stipulated in the CFZ ERP Manual. CYMEX also helps to enhance cooperation and coordination amongst responding agencies and the Cyberjaya Community. CYMEX was organised by MDeC in collaboration with Selangor State National Security Division, Sepang District Office, Sepang District Police Headquarters, Selangor and Cyberjaya Fire and Rescue Department according to Level 1 (District Disaster Management Level) of Directive 20, National Security Council. The exercise was a real time emergency response practice involving multiple scenarios namely bomb threat at Prima Avenue Building (e2Power), fire at Enterprise 3 Building (Maybank) and finally a combination of bomb and bio-hazard threats at DHL building, all happening simultaneously beginning 3.00pm on 3rd August 2006. CYMEX was successfully implemented. The exercise involving 10 district and state level responding agencies with 282 personnel and more than 1,000 employees from five (5) MSC Status Companies namely e2Power Sdn. Bhd. (OCBC), Motorola Multimedia Sdn. Bhd., Convergys Employee Care Malaysia Sdn Bhd, IBM Malaysia Sdn. Bhd. and DHL Global Information Services Sdn. Bhd. delivered the desired objective in integrating and implementing a single cohesive Cyberjaya Citywide Emergency Response Plan.

It is recommended that a sustainable and continuous program be put in place and monitored by Authority Having Jurisdiction. Therefore, Cyberjaya Emergency Mutual Aid (CEMA) is proposed to be setup to ensure the continuity of the CFZ ERP project. CYMEX was proven a success and should be held every two (2) years to promote proactive security management amongst Cyberjaya community. This will help to enhance Cyberjaya’s position as the National ICT Hub and preferred ICT investment location.

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CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I)

POST DRILL REPORT

1. BACKGROUND 1.1. Cyberjaya Flagship Zone Emergency Response Plan (CFZ ERP)

Since the inception of Cyberjaya Flagship Zone (CFZ) in 1999, the need for an emergency response plan for the national ICT hub is imperative. ERP project was mooted by Multimedia Development Corporation (MDeC) in 2004 based on feedback from MSC Status Companies, requesting for a citywide emergency response plan to minimise loss of life and property, hence safeguarding their investment in CFZ. Development of CFZ ERP Manual as SINGLE COMMON EMERGENCY RESPONSE TEMPLAT for the CFZ community inline with Directive 20 of the National Security Council (Majlis Keselamatan Negara (MKN) – 20) was completed in September 2005. The manual established single-unified command amongst business owners and responding agencies to prepare for, and respond to major emergencies in CFZ.

The ERP project received overwhelming support from all regulatory agencies involved in emergency response, namely Polis DiRaja Malaysia (PDRM), Fire and Rescue Services Department (BOMBA), Sepang District Office and also the Selangor State National Security Division (BKN). Apart from the support from the regulatory agencies, the programme has also received encouraging participation from the Cyberjaya Community as follows: MSC Status Companies located in CFZ • DHL Global Information Services Sdn. Bhd. • e2 Power Sdn. Bhd (Subsidiary of OCBC Group) • IBM Malaysia Sdn Bhd • Motorola Multimedia Sdn Bhd • Ericsson (Malaysia) Sdn Bhd • BMW Technology Centre Sdn Bhd • Prudential Services Asia Sdn Bhd • NTT MSC Sdn Bhd • Fujitsu Malaysia Sdn Bhd • MEASAT Satelite Systems Sdn. Bhd. • Electronic Data Systems MSC Sdn Bhd – EDS • HSBC Electronic Data Processing (M) Sdn Bhd • Shell Information Technology International Sdn Bhd

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Institute of Higher Learnings and Public Institutions • Multimedia University • Limkokwing University College of Creative Technology • Malaysian Communications & Multimedia Commission Developers • Cyberview Sdn. Bhd. (Land Owner) • Setia Haruman Sdn. Bhd. (Master Developer) • Quill Land Sdn. Bhd. (Sub-Developer) • Prima Properties Management Sdn. Bhd. (Sub-Developer) • Paramoden Sdn. Bhd. (Sub-Developer)

The encouraging support from the Cyberjaya Community is mainly due to the platform created under the ERP Project, which connects both regulatory agencies and the CFZ community via the Cybejaya Security Consultative Committee. The Cyberjaya Security Consultative Committee co-chaired by OCPD of Sepang and VP Capacity Development Division, MDeC serve as a proactive forum for the Cyberjaya community to discuss and address safety and security concerns.

CFZ ERP project chronological of events are as follow:

DATE EVENT

February 2005 Initiation of CFZ ERP Project.

March 2005 Development of CFZ ERP framework

19th April 2005 1st Steering Committee Meeting co-chaired by Sepang District Officer and Vice President MDeC to discuss ERP Framework

17th August 2005 1st Draft CFZ ERP submitted to Steering Committee for comment and feedback.

29th August 2005 2nd Steering Committee Meeting and endorsement of CFZ ERP manual (with amendments).

27th September 2005 1st Security Committee convened chaired by OCPD Sepang – Superintendent Zahedi Ayob

30th September 2005 Publication of Final CFZ ERP Manual

23rd – 25th Nov. 2005 CFZ ERP Incident Command System Orientation Training Workshop attended by CFZ Community

1st June 2006 1st Multi-agencies Cyberjaya Emergency Response Exercise (CYMEX I) Meeting convened – chaired by Director of Selangor State National Security Division (BKN)

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DATE EVENT

16th June 2006 2nd Multi-agencies CYMEX I Meeting – chaired by Director of Selangor State National Security Division

26th July 2006 1st CYMEX Table-top exercise between PDRM & Bomba

31st July 2006 2nd CYMEX Table-top exercise involving all agencies & businesses

3rd August 2006 1st Citywide Drill (CYMEX) for Cyberjaya Flagship Zone.

14th August 2006 CYMEX Post Drill Discussions – chaired by BKN and OCPD Sepang

1.2. Cyberjaya Emergency Response Exercise (CYMEX)

CYMEX I - the first citywide emergency drill is an integral part of the CFZ ERP and was held on 3rd August 2006. It was plan and executed according to Level 1 (District Level) of MKN 20 coordinated by Selangor State National Security Division and participated by all responding agencies under Level 1 MKN 20, namely Sepang District Office, PDRM Sepang, BOMBA Cyberjaya, Hospital Serdang and etc. (Refer Appendix 1 for CYMEX Organisation Chart)

2. CYMEX OBJECTIVES CYMEX is planned to provide a platform for all parties involved to practice their respective Standard Operating Procedures (SOPs) with regards to emergency response as stipulated in CFZ ERP Manual, for:- • Building and business owner to practice their SOPs on evacuation, • All responding agencies to practice their SOPs on emergency

response, and • Test CFZ ERP’s effectiveness to integrate both responding

agencies’ and building owners’ SOPs in the event of an emergency The exercise is a real time emergency response practice. It is planned to sow, enhance and increase cooperation and coordination amongst all Authorities Having Jurisdiction to respond effectively in an event of emergency in Cyberjaya.

CYMEX’s objective is to provide a platform to “TEST & Demonstrate” the effectiveness of Cyberjaya Emergency Response Plan as a single plan for all emergencies. Amongst the expected outcomes are to:

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• Test-bed a systematic incident management structure and incident action plan

• Practice communication protocol for integration of Multi-jurisdiction responding agencies (all responding agencies under MKN 20 Level 1) to dove-tail into business emergency response plan in the event of an emergency

• Evaluate readiness of Cyberjaya Emergency Response resources to handle various scenarios

3. CYMEX SCENARIOS (Refer Appendix 2 for CYMEX Exercise Briefing Slides)

CYMEX plans to demonstrate the effectiveness of CFZ ERP to address most possible “man-made” disaster in Cyberjaya. It involved multiple scenarios namely

• bomb threat at Prima Avenue Building, • fire at Enterprise 3 Building and • finally a combination of bomb threat and bio-hazard at DHL

building; all happening simultaneously.

An expeditious and effective response through a concerted effort and Unification of Command, was designed to mitigate the situation and dissemination of information and communication amongst responding agencies, remain a priority element in this exercise. The whole focus is to ensure that all parties involved are well-versed with each other roles and responsibilities, thus create a coherent effort and this entails to the establishment of a Standard Common Operating Procedure for Cyberjaya emergency response effort. This is where the “Rubber meets the Road”.

4. POST DRILL FEED BACK & LESSON LEARNED (Summarize in Appendix 3)

CYMEX Post-Drill Meeting chaired by Director of Selangor State National Security Division was held on 14th August 2006 at Cyberjaya Police Station to gather feedback and discuss effectiveness of CYMEX in achieving its objectives. General observation, feedback and comment are as follow:

4.1 : CYMEX ORGANISATION Feedback / Commend Recommendation / Action CYMEX was well organized and executed. No untoward incident or injury occurred throughout the exercise.

Info

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DHL commented that the whole duration of the scenario at DHL took approximately 2 hours. Despite provision of proper tent and mineral water for all participants, it is still too lengthy for employee to wait 2 hours. • BOMBAs’ Responded and explained that incident involving BOMBA Hazmat Team usually will take few hours as it involved setting up of equipments according to BOMBA SOPs.

Future exercise should consider scenario not exceeding 1 hour

Action : Organiser

4.2 : LOGISTIC – STRATEGY & TACTICS Feedback / Commend Recommendation / Action On-Site Command Post was not properly setup at Prima Avenue and Maybank to coordinate between responding agencies and affected companies. For information, CYMEX Command Post was setup at Cyberjaya Polis Station (situated within 2 km from incident site) to direct and monitor overall emergency response progress

• On-Site Command Post to be setup during exercise. Location to be decided by On-site Incident Commander

Action : Exercise Director

• On-site Incident Commander must coordinate movement of all responding agencies and have constant communication with Incident Commander from effected building / company for information to be cascaded to relevant persons in charge / representative from respective tenants.

Action : On-Site Incident Commander and Building

Management

Tenants at Prima Avenue commented that employees are to evacuate to designated evacuation area for accountability. However, information from both, the companies (accountability of employees) and the responding agencies (update

• On-Site Command Post to be setup during exercise. Location to be decided by On-site Incident Commander

Action : Exercise Director • Onsite Incident Commander to

decide and inform affected companies on progress next

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on emergency response progress) was not properly coordinated despite both presence of both parties on site for proper dissemination of information and decision making

course of action, i.e. further evacuation to safer area if necessary

Action : On-Site Incident Commander and Building

Management

Confusion arises during the progress of 2nd Scenario (Fire at Enterprise 3 Building) involving movement and response from various responding agencies as instruction was received from various sources with regards to movement of responding agencies personnel and vehicles. This has led to a minor accident involving JPA 3 vehicle hitting the stand of the BOMBA fire fighting engine, resulting to a punch tire at the JPA 3 vehicle. No personnel were injured in the minor incident.

All responding agencies should report to Onsite Incident Command Post and ONLY act upon instruction on Onsite Incident Commander and not any other person. i.e. Deployment and movement of responding agencies personnel and vehicle

Action : All

4.3 : OTHERS Feedback / Commend Recommendation / Action BOMBA commented that entrance to Enterprise 3 Building is rather narrow. Hence hinder effective movement of Fire Engine. MDeC added that the entrance to Enterprise 1 Building also experiences the similar problem

Enterprise 1 and 3 building owner to widen entrance to building to ensure smooth movement of Fire Engine

Action : Setia Haruman Sdn. Bhd.

Local authority to ensure future building design take into consideration wide of entrance for smooth movement of fire engine

Action : Majlis Perbandaran Sepang and BOMBA

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DHL requested Police to ensure no illegal parking around DHL building, especially at roundabout as this hinder smooth movement of BOMBA Fire Engine and deployment of Medical Triage due to limitation of space block by illegal parking BOMBA supported DHL’s claim and informed that illegal parking limited space and movement of responding agencies during emergency

Police to issue ticket for all illegal parking especially at Jalan Teknocrat 5 (Road leading to Prima Avenue and DHL) to ensure smooth movement and sufficient space for responding agencies vehicles in case of emergency

Action : Polis DiRaja Malaysia

Cyberjaya City Command Centre (CCC) found not to have any role in throughout CYMEX. It is against CCC’s plan as stipulated; to be the Emergency Response Command Centre during emergency. The main reason is due to lack of resources and expertise at CCC to act as Emergency Response Command Centre during emergency. It was found that Cyberjaya Police Station Operation Room is more suitable to be the Command Centre as it is equally well equip with hardware and expertise to function as one.

Sepang District Office and Sepang Municipal Council to assess and plan for adequate resources for the facility to function as City Command Centre. At the moment, Cyberjaya Police Station Operation Room will be the Emergency Response Centre during emergency.

Action : Majlis Perbandaran Sepang / Sepang District Office

Helipad is not available in Cyberjaya for emergency evacuation of injure personnel who required immediate medical attention such as biohazard and burn victims

A helipad is to be constructed at the suitable location within Cyberjaya Flagship Zone to allow landing of helicopter for emergency purposes

Action : Setia Haruman Sdn. Bhd. as master developer

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5. WAY FORWARD To ensure continuity of CFZ ERP project including next CYMEX, it was recommended that Cyberjaya Emergency Mutual Aid (CEMA) to be setup under the purview of Cyberjaya Security Consultative Committee immediately. CEMA will be a voluntary organisation proposed amongst Cyberjaya community (MSC Status companies, Utilities providers, developers, Institutions) and government responding agencies: • To promote mutual assistance and cordial relationship among

member companies and responding government agencies • To provide manpower and logistic support during emergency

involving member company • To coordinate the utilization of committed resources beneficially in

combating an emergency • To conduct necessary training to response to and prepare for major

emergencies • To conduct building safety audit of all member premises to ensure

security and safety for disaster prevention • To carry out joint exercise among member companies and

emergency services at different member premises

6. CONCLUSION

All parties agreed that CYMEX is a success and should be held regularly to promote proactive security management amongst Cyberjaya community. MDeC informed that CYMEX will be held every two years. Therefore CYMEX II will be held in 2008.

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APPENDIX 1

CYMEX I 2006 ORGANISATION CHART

CYMEX I 2006- Organization Chart APPENDIX 1

CYMEX I CYMEX I –– EXERCISE COMMITTEEEXERCISE COMMITTEE

MAIN COMMITTEE

MAIN COMMITTEE MEMBERS Exercise Director : Encik Nadzri bin Siron

Director, Selangor State National Security Division (BKN)

Deputy Director : Major Diwi bin Abd. Rahman Assistant Director Army BKN Selangor

Members : Selangor State Police Headquarter Selangor State Fire and Rescue Department Selangor State Civil Defense Department Selangor State Health Department Selangor State Welfare Department Selangor State Information Department Selangor State Public Work Department Selangor State RELA Sepang District Office Multimedia Development Corporation Secretariat : Selangor State National Security Division

SCENARIOPLANNING

SUB-COMMITTEE#1

LOGISTICALSUPPORT

SUB-COMMITTEE#2

MAIN COMMITTEE

ADMINISTRATIVESUPPORT

SUB-COMMITTEE#3

SCENARIOPLANNING

SUB-COMMITTEE#1

LOGISTICALSUPPORT

SUB-COMMITTEE#2

ADMINISTRATIVESUPPORT

SUB-COMMITTEE#3

CYMEX I 2006- Organization Chart APPENDIX 1

SCENARIO PLANNING SUB-COMMITTEE MEMBERS Chairman : Supt. Zahedi bin Ayob

Sepang District Police Chief Members : Sepang District Office Sepang Municipal Council Multimedia Development Corporation Cyberjaya Fire and Rescue Department Sepang District RELA Hospital Serdang TNB Putrajaya/Cyberjaya TM Malaysia Cyberjaya Secretariat : Selangor State National Security Division Hazmatics Services Sdn. Bhd. (Project Consultant) LOGISTIC SUPPORT SUB-COMMITTEE MEMBERS Chairman : Sepang Municipal Council Members : Sepang District Office Sepang District Police Headquarter Multimedia Development Corporation Cyberjaya Fire and Rescue Department Sepang District Public Work Department Secretariat : Sepang Municipal Council Selangor State National Security Division ADMINISTRATIVE SUPPORT SUB-COMMITTEE MEMBERS Chairman : Ms. Ng Wan Peng

Vice President, Multimedia Development Corporation

Members : Sepang District Office Sepang Municipal Council Sepang District Police Headquarter Cyberjaya Fire and Rescue Department Secretariat : Multimedia Development Corporation Selangor State National Security Division

APPENDIX 2

CYMEX EXERCISE BRIEFING SLIDES

(SCENARIO PLANNING)

CYBERJAYA EMERGENCY RESPONSE EXERCISE

CYMEX I – 2006

3rd August 2006

Co-Organised by:

Main Participating Companies

Building Owners

Responding Agencies•PDRM•BOMBA•MPSp / District Office•etc

CFZ ERP

AssessorsSOPsPlayers

Building FM

Owner / BKN

Dept. Head

CCOONNCCEEPPTT

CYMEX as Practice Platform

• Main objective is to provide real time emergency response practice according to Level 1 (District Level) National Security Council Directive 20 (MKN 20), for:– All buildings to test their own SOP – e.g.: evacuation – All responding agencies to test their own SOP and– Test Cyberjaya Flagship Zone Emergency Response Plan’s (CFZ ERP)

effectiveness to integrate both responding agencies’ and building owners’ SOPs

Objective and ConceptObjective and Concept

CYMEX 1CYMEX 1ScenariosScenarios

Convergys

Enterprise 3

CYMEX Overall ViewCYMEX Overall View

Police Station

BOMBA

Enterprise 3(Maybank)

MDeC

Multimedia University

TMScenario 2

FireScenario 3

Bomb and BioHazard

LEGEND:

Staging Areas

Exercise Areas

Other Landmarks

Scenario 1Bomb Threat

LEGEND:

• Bomb Threat

• Evacuation & Assemble Area

• Police Road Block

• Police Bomb Squad

• Bomba Standby

Scenario 1 : Bomb Threat Scenario 1 : Bomb Threat (OCBC & (OCBC & ConvergysConvergys))

LEGEND:

• Fire


• Bomba


Scenario 2 : Fire Scenario 2 : Fire (Enterprise 3 (Enterprise 3 --MaybankMaybank, IBM and etc.), IBM and etc.)

Enterprise 3

LEGEND:

• Bomb & BioHazard



• Police Bomb Squad

• Bomba BioHazard

Scenario 3 : Bomb & Scenario 3 : Bomb & BioHazardBioHazard(DHL)(DHL)

APPENDIX 3

SUMMARY OF KEY LESSONS LEARNED AND RECOMMENDATION

LESSON LEARNED AND RECOMMENDATIONS APPENDIX 3

ITEM AREAS FOR IMPROVEMENT (ISSUES) LESSON LEARNED RECOMMENDATION

1. Scenario planning to consider duration on real time.

Too long – could disrupt operations and create discomfort for employees.

Design alternatives and options for long scenario.

To be included in training rather in DRILL.

To consider limiting the scenario real time, e.g. 1 hour.

2. On-Site Command Post (OCP)

i. Understanding the set-up requirements and protocols.

ii. Not incorporated and coordinated during emergency.

Conduct “Joint” Incident Management training between Authority Having Jurisdiction (AHJ) and Businesses.

3.

Egress and Ingress for Emergency Response Personnel and Vehicle movements. This include outside road leading into the business area.

i. Narrow Ingress/Egress around building hampers and delay emergency response effort.

ii. Coordination and directing strategic and tactical assignment will be limited.

iii. Illegal parking along road entrance also hampers emergency response vehicle movements.

Conduct “Joint” audit amongst AHJ and Building Owner to determine standards and comfort level. This is crucial in designing strategic and tactical goals during emergency.

4. Cyberjaya City Command Center (CCC)

i. Dysfunctional – did not add any significant impact in emergency response effort.

ii. CCC personnel are not trained in Incident Management.

iii. No specific Emergency Response Role.

To immediately assist CCC in providing necessary training and establish roles and responsibilities.

APPENDIX 4

ROLES AND RESPONSIBLE MATRIX

ROLES & RESPONSIBILITY MATRIX APPENDIX 4

KEY:- D = Direct Responsibility – AHJ that has the influence to advise and assist in initiating the changes. S = Supporting Role – Parties that needs to review their current SOPs and update changes, if any. C = Coordination Role - Basically all Parties are involve and exchange updated reviewed documentation.

ACTION ITEMS

Bah

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n

Kes

elam

atan

neg

ara

Peja

bat

Dae

rah

Sep

ang

Polis

DiR

aja

Mal

aysi

a

Bom

ba

&

Penye

lam

at

Oth

er A

HJ

*

Busi

nes

ses

AREAS FOR IMPROVEMENT

1. Increase communications between response organizations.

D S S S S S

Improve and develop communication matrix amongst responding agencies.

2. Determine flow of communication with affected site/business.

- - D S S S Establish communication and information focal point.

3. Decision and advice to secondary evacuation area after accountability of employee.

S S D S - S

4. Reporting to Onsite Incident Commander.

- - - - - D

5. Widen entrance to Enterprise 1 and 3 building to ensure smooth movement of fire engine.

- - - - - - To raise with Developer.

6. Ensure no illegal parking at road side especially roads leading to entrance of building.

- - D - - S

7. Ownership and Custodian of ERP manual.

D S S S S S

Sustainable Development and Continuous Improvement Programs.

8. Secretariat-ship and working committee.

S S D S S S Sustainable Development Programs.

9. Cyberjaya City Command Center (CCC)

S D S S S S Develop Roles and Responsibility for CCC.

*AHJ – Authority Having Jurisdiction/Responsibility.

APPENDIX 5

RESOURCE MATRIX (PERSONNEL AND EQUIPMENT)

RESOURCE MATRIX – Personnel & Equipment APPENDIX 5

PERSO

NN

EL

EQ

UIP

MEN

T

1 Bahagian Keselamatan Negeri Selangor

Marshall/Controller 8 -

Radios/Walkie-talkie - 8

Bus - 1 2 Polis DiRaja Malaysia (PDRM)

i. Officers and personnel (Operations) 73

Patrol Car - 8

Traffic Motorcycles - 8

Bomb Squad Vehicle - 1

ii. Management/Administration

Central Command & Operations 5 -

iv. Radios/Walkie-talkie - 3 Bomba & Penyelamat

i. Officer and Personnel 80

Fire/Water tender - 4

Turn table ladder - 1

HAZMAT Response Vehicle - 1

HAZMAT Back-up Trucks – One ton - 1

Back-up vehicles ( Pajero, Kembara,Vans) - 4

iii. Radios/Walkie-talkie - 4 Pejabat Daerah Sepang

i. Officers – Field and Central Operations Office 6

ii. Radios/Walkie-talkie - - 5 Kementerian Kesihatan

Doctors and Personnel 22 -

Ambulance - 3

Radios/Walkie-talkie -

RESOURCE MATRIX – Personnel & Equipment APPENDIX 5

PER

SON

NEL

EQU

IPM

ENT

6 PGA 3 Officers and Field Personnel 20 Ambulance - 1 Radios/Walkie-talkie -

7 RELA Officers and field personnel 40 Vehicles (Kembara, One ton Truck) - 3 Radios/Walkie-talkie -

8 TENAGA Officers and Back-up emergency team 8


9 TM – Telekom Malaysia Officers & Back-up emergency team 8


10 Penerangan Officers and site personnel 12 Vehicle – (Pajero, Van c/w speakers) - 3 Radios/Walkie-talkie -

APPENDIX 6

AGENCIES CHORONOLOGICAL EVENT RECORD AND SUMMARY

CHRONOLOGICAL RECORD & EVENT SUMMARY APPENDIX 6

Scenario 1 : Bomb Threat at Prima Avenue Building

Building Owner Prima Properties Management Sdn. Bhd. Participating Companies

e2 Power (OCBC), Motorola and Convergys

Main Responding Agency

PDRM involving Bomb Squad & Traffic Management

Summary

This scenario is design to initiate PDRM protocol involving the Bomb Squad Team and Traffic & Crowd control at scene. It also enhances the local (affected building) emergency preparedness and reviewed its current procedure.

e2Power employee discovered suspicious package with following note : The bomb is going to blow soon

The employee call Cyberjaya Polis Station and informed of suspicious package

The employee informed building management re incident and management activated siren instructing all tenants to evacuate.

Police officer arrived to assess situation and assist evacuation

Evacuation was conducted in an orderly manner. No frantic situation or unnecessary panics were observed.

Floor warden and officer in charge of the building were handling and directing employees to their respective Assembly Area for accountability.

Initial Police responder initiated investigation and assist building tenants to evacuate, whilst securing reasonable perimeter for the safety of employees and awaiting for BOBM Squad to arrive on site.

Evacuation completed and respective companies started accounting for all employees

Police Bomb Squad arrived at site and immediately was directed to position vehicle at the designated “SAFE” location. The Bomb Squad arrived with complete Robot and X-ray capability machine to mitigate the situation. Also present were the K-9 (Dog Unit) specially trained to “nose-out” explosive materials, if assigned.

Initial Bomb threat assessment conducted by Specialist complete with KEVLAR apparel and equipment.

Suspicious bomb threat package was found to be a hoax and was detonated.

Police sweep remaining floors for potential bomb.

Police declare building clean and instructed all employee to re enter building

End of Scenario 1

CHRONOLOGICAL RECORD & EVENT SUMMARY APPENDIX 6 Scenario 2 : Fire and Rescue at Enterprise 3 Building Building Owner Setia Haruman Sdn. Bhd. Participating Companies

IBM, Maybank and Setia Haruman


BOMBA & Penyelamat Malaysia

Summary

The scenario is design to inculcate evacuation preparedness at E3 building with multi tenants. The coordination amongst responding agencies, i.e, Fire and Rescue Department, PDRM, Hospitals and other agencies is imperative as this will entail to one single response effort in mitigating this kind of incident.

One of the tenants discover a thick smoke on the 3rd floor of E3 building that houses several businesses which includes; IBM, Prudentials, MayBank, others.

The fire alarm was immediately raised and Jabatan Bomba dan Penyelamat Malaysia was notified.

The building evacuation plan was activated by each individual business. Subsequently, appointed floor wardens directed all employees to their designated Assembly Area for accountability.

Within minutes the first Bomba Fire Tender/engine arrived at site and was met by building owner. The Operations Chief of Bomba was briefed on the situation and was also informed that there are still victims in the building. There were 3 fire engines that arrives seconds from each other.

Meanwhile, the Police Traffic and patrol cars also arrived at the scene to cordon the affected area, block and redirect traffic flow.

Bomba initiate “offensive” (outside) and “defensive” (inside the building) fire fighting strategy. A search and rescue (SAR) team was also dispatched to look for the victims that were reported trapped in the building.

The offensive fire fighting was aided by a Turn Table Ladder engine that can raise it nozzle up to 4 stories height. This is crucial in both fire fighting and high elevation rescue.

The Medical Team responded with 2 Ambulance – (one each from Hospital and JPA3) dispatched to the site and stage at the medical triage area.

The SAR team managed to locate, secure and remove victims from the affected area to a safe medical triage that was set-up by the Medical team.

RELA personnel took positions to assist police in traffic and crown control

The Hospital medical team immediately gave the initial treatment for burns, exhaustion and trauma care for the victims.


After stabilizing the victims, they were immediately transported to Serdang Hospital, where a BURN Medical Team awaits.

The fire was brought under control and Bomba evaluated for all clear indication.

Bomba declared “All Clear” and all operations stand-down. End of Scenario 2


Scenario 3 : Bomb and Bio-Hazard Threat at DHL Building Building Owner Quill Properties Sdn. Bhd. Participating Companies

DHL Asia Pacific Information Services Sdn. Bhd.


Police Bomb Squad and BOMBA HAZMAT Team

Summary

The scenario is design for the Unification of Command amongst PDRM and BOMBA to handle bomb threat and bio hazard threat. This will also allows the affected tenants (DHL) to review and incorporate necessary protocols/procedure to improve mitigation effectively and efficiently.

DHL management discovered explosion in the generator room located at ground floor of the building.

DHL initiated primary investigation and immediately notified Police and activated DHL Evacuation protocol.

DHL Security secured the building and surrounding parameter on the suspicion of bio-hazard threat.

DHL Floor warden directed all employees to Assembly Areas according to their zoning and internal procedure. The evacuation was done in a very orderly and serious manner. No untoward incident happens during the evacuation.

Police 1st responding team arrived and barricaded the affected area and also consider the warm and cold zone parameter. Bomb Squad and Hazmat rendezvous point were established and HAZMAT protocol set-up was considered.

Bomb Squad arrive with Bomba Hazmat Team with full support for Bio-Hazard mitigation strategy.

HOT Zone were identified and secured. Decontamination area was set-up immediately outside DHL building which forms part of the WARM Zone. Non-essential personnel were evacuated to a safe distance in the COLD Zone.

Unification of Strategy and Tactics by the BOMB Squad and Hazmat Team were executed with priority towards responder safety and securing the affected area from further bomb threat.


Bomb threat was clear; the Hazmat Team secured the exposed bio-hazard powder, which was suspected as “Anthrax”. Decontamination for “Anthrax” protocol was carried out. Victims were given “Dry Decon” as well as “Wet Decon”. Hazmat Team runs a 100% decontamination scan of all victims through their “Medical Decon” Screening.

Bomb Squad decontaminated and ready to stand-down. Hazmat team secured and cleared the generator room by spraying “bleaching agent” and contained the remaining powder that was spread during the explosion.

Hazmat Team decontaminated and declared situation is back to Normal.

End of Scenario and CYMEX I – “Stand down”

APPENDIX 7

DRILL PROTOCOL RECOMMENDATION BY

SELANGOR STATE NATIONAL SECURITY DIVISION

APPENDIX 8

CYMEX INVITED GUEST ATTENDANCE LIST

APPENDIX 8

EVENT : CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX 1)

No. Name Designation Companies1 YBhg. Tan Sri Abdul Halim Ali Chairman MDeC2 Encik Badlisham Ghazali Chief Executive Officer MDeC3 YBhg. Dato' Narayanan Kanan Senior Vice President MDeC4 YBhg. Dato' Dr. Abu Talib Bachik Senior Vice President MDeC5 Ms. Ng Wan Peng Vice President MDeC6 Encik Ahmad Niran Mohammad Noor Vice President MDeC7 Mr. Dan Khoo Sin Aik Vice President MDeC8 Nadzri bin Siron Director Selangor State National Security Division9 Amin Jaya bin Mohd Din District Officer Sepang District Office

10 Yang Amat Setia (YAS) Dato’ Wan Mohd. Nor bin Ibrahim Deputy Director General BOMBA Malaysia

11 Haji Amer bin Yusof Director BOMBA Negeri Selangor

12 ACP Muhammad Fuad bin Talib Subang Jaya District Police Chief PDRM Subang Jaya13 Supt. Zahedi bin Ayob Sepang District Police Chief PDRM Sepang14 Supt. Frederick Liso Senap Hulu Selangor District Police Chief PDRM Hulu Selangor15 Supt. Mat Fauzi bin Hj. Nayan Kuala Langat District Police Chief PDRM Kuala Langat16 DSP Ramli N/A IPK Selangor17 Phang Ah Lek Director JPA 3 Selangor18 Mej (B) Khairi bin Mohd Alwee Director N/A19 Haji Ahmad Saiful bin Mat Yatim Director, Engineering Dept. Majlis Perbandaran Sepang20 Normahmam Ismal General Manager, MSC Business Area TM Reteail21 Tuan Haji Mohamad Salleh Yusoff General Manager, Service Assurance Centre TM Whoesale22 En. Wahizan bin Abd. Rahman General Manager TNB Putrajaya/Cyberjaya23 Mohd Rizal bin Ramlan N/A TNB Putrajaya/Cyberjaya24 Sahimin bin Ghazali Officer Pejabat Daerah Gombak25 Zambri bin Wahab Officer Pejabat Daerah Hulu Langat26 Noor Shiam bin Hashim Officer Pejabat Daerah Klang27 Mohd Jamin bin Awang Chek Officer Pejabat Daerah Kuala Langat28 Nordin bin Iskandar Officer Pejabat Daerah Kuala Selangor29 Sarengah bt Mohamad Sam Officer Pejabat Daerah Petaling30 Sunami bt Masturi Officer Jabatan Kebajikan31 Mohd Zulhaimi bin Yusuf Officer Jabatan Kes Kesihatan & Pekerjaan32 Devaraj Sramaniam Officer Jabatan Penerangan33 Ishak bin Haron Officer Jabatan Penyiaran34 Mokhtar bin Atan Officer SYABAS35 David Lau Facilities Manger ACS Malaysia Sdn. Bhd.36 Rozlan Chik Senior Manager Astro Broadcast37 Jimmy Ho N/A Attrack 21 Sdn. Bhd.

CYMEX INVITED GUEST - ATTENDANCE LIST FOR CYMEX 1

DATE : 3 AUGUST 2006TIME : 2.00 PMVENUE : MDeC Foyer

APPENDIX 8

No. Name Designation Companies38 John David N/A Attrack 21 Sdn. Bhd.39 Stephen Chia Chief Executive Officer Bizsurf MSC Sdn. Bhd.40 Wong Kian Lon N/A BizsurF MSC Sdn. Bhd.41 Sarah Tan Soh Hong HR Manager BMW Malaysia Sdn. Bhd.42 Chris Ow Yong Director CSF Advisers43 Thurairas Security Manager CSF Advisers44 Suhana bt Mohd Soib Pegawai System Maklumat Cyberjaya City Command Center45 Ahmad Sahir bin Mohd Nor Pegawai System Maklumat Cyberjaya City Command Center46 Syarir Mohamad Daud Engineer Cyberview Sdn. Bhd.47 Lee Chuan Yew ITSC Cyberjaya Director DHL48 Mr. Timothty Allan Head of Resource & Vendor Management DHL49 Ms. Lim Wai Yee Manager, Corporate Communication DHL50 Rosli Ashaari Building Maintenance Officer Dunlop Estates Holdings Sdn. Bhd.51 Sivasegar MK Samy Facility Manager EDS52 Terence Yap Procurement & Operations Executive Ericsson (M) Sdn. Bhd.53 Rajesh Jakson A.V.P Support Services HSBC (Malaysia) Sdn. Bhd.54 Lee Ley Cheng Regional Contact Centre Manager IBM Malaysia Sdn Bhd.55 En. Nazri Shah Musa Site Security & GWBS Manager IBM Malaysia Sdn Bhd.56 Azman Abidin N/A Ikramatic System Sdn. Bhd.57 Corine Lee Adiministrator Intel MSC Sdn. Bhd.58 Lee Kok Leong Operations & Business Dev. Manager Intel MSC Sdn. Bhd.59 Lim Thai Yuan Excutive Invest-In-Penang60 Pang Yu Fatt M&E Engineer IRIS Technlogies (M) Sdn. Bhd.61 Muhamad Syukri bin Selamat Assistant Supervisor IRIS Technologies (M) Sdn. Bhd62 Sofizan bin Mohd Yusuf Superviser IRIS Technologies (M) Sdn. Bhd.63 Mr. Bastian Building Manager LimKok Wing University64 Carole Ho Senior VP Operation LimKok Wing University65 Siti Fauziah Mohd Tahir N/A Malaysia Micro Electronic Solutions S/B.66 T P Thomas Executive MCMC67 Khairol Nizam Executive MCMC68 Dharsana Srapakam Senior Engineer Measat Satellite System69 Kamarul Bahrain Hashim Assistant Manager Measat Satellite System Sdn. Bhd.70 Haji Deris Bin Dayo Deputy General Manager Melaka ICT Holdings Sdn. Bhd.71 Samuri bin Nyat Pre Sales Marketing Melaka ICT Holdings Sdn. Bhd.72 Norani Abu Seman Senior Manger, PR & Event Menara Kuala Lumpur73 Chan Kam Sung Maintenance Executive Monash University Malaysia74 Lily Leong Manager, Facilities Mgmt Monash University Malaysia75 Anthony Tan Security Manager Motorola76 Fazlinda N/A MTDC77 Abdul Aziz bin Abdul Wahab Security Manager Multimedia University78 Annie Executive Security Nokia (M) Sdn. Bhd.79 Moorthi AR Security Officer NTT MSC Sdn. Bhd.80 Mohd Izzaldin Mohd Yusof Executive Open University Malaysia81 Muhamad Hafiz Morad Executive Open University Malaysia82 Mohd Hafriz Faliq Ramli Executive Open University Malaysia83 Mohd Zaini Bin Masri Assistant Manager Paramoden Sdn. Bhd.84 Noor Hanni bt Abd. Majid Assistant Manager Paramoden Sdn. Bhd.85 Abd. Wahab bin Husin Chief Security Paramoden Sdn. Bhd.

APPENDIX 8

No. Name Designation Companies86 Amri bin Shaari General Manager Paramoden Sdn. Bhd.87 Hanifah bin Mat Isa Security Officer Paramoden Sdn. Bhd.88 Zorkepli bin Talib Senior Chief Security Paramoden Sdn. Bhd.89 Wong Soon Teck Application Developer Paysys Communications Sdn.Bhd.90 Chin Sam Chuan Software Department Manager Paysys Communications Sdn.Bhd.91 Frank Leong Software Director Paysys Communications Sdn.Bhd.92 Puvaneesvaran a/l Muniandy Software Engineer Paysys Communications Sdn.Bhd.93 Yogesh Goel Solutions Engineer Paysys Communications Sdn.Bhd.94 Suaimi bin Saat Petronas Penapisan (Melaka) Sdn. Bhd.95 Chong Chung Ming Project Director Prima Properties Management Sdn. Bhd.96 Eddie Chuah General Manager Quill Group of Companies97 Izhan Goh Property Director Quill Group of Companies98 Roshen Security Maintenance Manager Quill Group of Companies99 Leong Security Maintenance Manager Quill Group of Companies

100 Abdul Aziz Shaari GM Corporate Affairs Setia Haruman Sdn. Bhd.101 Jumari Mohd Johar N/A Shell Information Technology International

102 Peter EK Tan N/A Shell Information Technology International

103 Yanti Kristina Finance & Procurement Executive SiRESS Labs Sdn. Bhd.

00.cymex post drill report-sample(2)

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