ADVISORY

e-GovernanceEnabling transparency and efficiency in government

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e-Governance: Enabling transparency and efficiency in governmentThe need for good governance for India’s development is widely accepted. The challenge before the Indian government is to look at ways to improve governance. One of the ways to achieve the same is through the use of Information and Communication Technology (ICT) or e-Governance, a significant enabler for the endeavor. India’s National e- Governance Plan (NeGP) has paved the way for a systematic, wide scale implementation of e-Governance across the country. However, considering the larger perspective that thousands of departments all over the country are still delivering public services manually in a largely inefficient manner, e-Governance in India is still at a nascent stage and implementation of e-Governance strategies in a time bound and efficacious manner is essential to public interest

© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

The Government’s initiative

The NeGP of the Government of India focuses on the creation of the fundamental infrastructure required for e-Governance. It takes a holistic view of various e-Governance initiatives being undertaken across the country and integrates them into a collective vision of making “all Government services accessible to the common man in his locality, through common service delivery outlets and ensuring efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man” (source: www.mit.gov.in)

Pan India projects

Our e-Governance practice has carried out projects across the country. We are working closely with many government entities at the centre, state and panchayat levels on strategic projects to help deliver the benefits of e-Governance.

KPMG’s e-Governance FocusKPMG’s network of firms have an established global practice on Government Advisory which focuses on working with the governments on matters of Policy formulation and improvement, Design, Implementation and programme management of specific initiatives across Infrastructure, Healthcare, Rural and Urban development, Education, Security and Justice to name a few. KPMG in India focuses on e-Governance advisory across central and state governments, key government departments and public bodies working towards better governance.

We have developed core competencies in the government sector and have professionals specifically focused on developing tailored services and solutions to address the needs of the government. KPMG India after having created a niche for itself in the country has successfully expanded its footprint overseas. Leveraging on the expertise developed through extensive work done with the Indian government, KPMG India is partnering with international governments advising them on matters pertaining to Policy and Strategy.

© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Cross domain expertise

KPMG in India has supported numerous successful initiatives across various government sectors and has specialized experience in several including:

• Urban Development

• Rural Development (Panchayati Raj)

• NeGP Infrastructure

• Education

• Health

• Infrastructure (utilities)

• Emigration

• Revenue, Excise & Taxation

• Transport & Logistics

• Agriculture

• Justice and security

• Social services

We engage the services of domain specialists for specific deliverables in each of the projects undertaken by us. This strategy can add value to our clients by helping ensure that the advise offered by us is based on well-informed, sound and knowledgeable inputs which are enriched by on-the-ground experience.

Client engagement framework

© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

KPMG Methodology and ToolsKPMG’s methodology for executing e-Governance projects is founded on achieving the largest benefits in the quickest time. It is repeatable and yet customizable to the needs and context of every client enabling the realisation of benefits on a continuing basis. This is achieved through both the transfer of skills and knowledge and also through the use of tools that are proven and refined during our engagement

Our approach is risk managed and therefore the pursuit of financial benefits is balanced with robust control over the project and service delivery.The availability of a large pool of tools and templates developed through the experience gained over multi-farious engagements helps us manage the engagements effectively, enables standaridized output and ensures quality deliverables

© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

KPMG’s experienceOur e-Governance domain experience is diverse and extensive and we have had association with various government departments and state entities across the country on various engagements. Highlighting our select and key project experiences:

Domain Services provided

Urban development • Setting up of PMU for implementation of e-Governance in ULBs under JNNURM

• DPR Appraisal & programme management of project rollout

• Advisory services including requirements study of GIS & design framework for outsourcing the aerial photography, contact survey, system development work and assistance in drafting RFP for vendor selection

• Preparation of DPR for e-Governance roadmap under JNNURM

Infrastructure (utilities) • Program management for state wide IT systems implementation

• Developing IT architecture and DPR for cost benefit analysis and risk analysis for applications and supporting infrastructure

Revenue, excise and taxation • Framework design for monitoring of the project implementation, bid process management, DPR and RFP preparation

• Assessment of citizen centric web interface , selection of webmaster and testing of interface

NeGP infrastructure • Development of SWAN RFP ,bid process management and programme management of SWAN implementation

• Third party auditor to monitor SWAN performance

• Technology and network review of state’s broadband network

• Consultancy for implementation of e-forms through state portal & SSDG

• Consultancy for evaluation of bids for State Data Centre

Health • Advisory services to design healthcare management information system

Emigration • Advisory services for re-engineering of emigration processes ,designing of detailed architecture strategy and solution architecture , designing of change management strategy and preparation of RFP

Industrial policy and promotion • Programme management for a project that aimed at simplifying the business environment across central government departments and states

Rural development (panchayati raj) • Advisory services across 6 states and a UT for As is assessment, business process reengineering and DPR preparation to help client bring e Governance to Panchayati Raj Institutions

Education • Advisory services for implementing computerized MIS & GIS systems in the department

• Advisory services to implement a comprehensive ICT education program

Trade promotion • Advisory services for organizational restructuring and e-enablement of client’s activities.

• IT strategy development, RFP preparation, requirements specifications for implementation, change management, design of PMU, and system integrator selection

Communication • Project Management services for recommending state of the art VSAT network

Justice and security • Project management services for police modernization in select states in India

Agriculture • Preparation of IT vision and roadmap

© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Global insight, local solutions

KPMG member firms operate in the following countries

Americas

AnguillaAntigua & BarbudaArgentinaArubaBahamasBarbadosBermudaBrazilBritish Virgin IslandsCanadaCayman IslandsChileColombiaCuracaoEcuador

JamaicaMexicoPeruSt Lucia St MaartenSt Vincent and the GrenadinesSurinameTrinidad &TobagoTurks and Caicos IslandsUnited States of America UruguayVenezuela

Asia Pacific

(ASPAC)

AustraliaBrunei DarussalamCambodiaChina Cook IslandsFiji IslandsIndonesiaJapanKoreaLaosMalaysiaNew ZealandPapua New GuineaPhilippinesSingapore

TaiwanThailandVietnam

Europe, Middle

East and Africa

(EMA)

AlgeriaAndorraAngolaAustriaBelgiumCameroonCongo BrazzavilleCongo DRCCyprusDenmark

FinlandFranceFrench PolynesiaGermanyGibraltarGreeceGuernseyIcelandIndia

IrelandIsle of ManIsraelItalyIvory CoastJerseyLiechtensteinLuxembourg

MaltaMonacoMoroccoNetherlandsNew CaledoniaNorwayPortugalSenegalSpainSwedenSwitzerlandTogoTunisiaTurkeyUnited Kingdom

In 156 countries and almost every major city around the world, KPMG’s network of member firms combine a wealth of global experience with hands-on local insight to tailor unique solutions for our public sector clients.

And with more than 138,000 professionals globally, KPMG offers a multi-disciplinary and high-performing team with a deep repository of skills and proven approaches to cut through the complexities facing today’s public sector.

For unique global insights and effective local and global solutions, choose KPMG.

© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Key contact

Navin Agrawal Partner Management Consulting Infrastructure and Government Services M: +91 99670 16367 T: +91 22 3090 1720 E: navinagrawal@kpmg.com

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

The KPMG name, logo and “cutting through complexity” are registered trademarks or trademarks of KPMG International Cooperative (“KPMG International”), a Swiss entity. Printed in India.

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