011000358700000608542012e- solman itmanagement
DESCRIPTION
Solman IT ManagementTRANSCRIPT
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 1/38
IT Service ManagementConfiguration – Part 1
ALM Solution Management
May, 2012
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 2/38
© 2012 SAP AG. All rights reserved.
Agenda:oUI Framework & Personalization
o Incident & Problem - Configuration hints
oUpgrade
oSetup, Services,& additional information
issues Problem Management NonSAP SAP Frontend duration Service Desk reporting SAP Backend auto complete ITIL Framework Interaction Center Web U
change request IT Service Management dispatching SAP collaboration dashboards Change Management reaction time reporter Application Lifecycle Ma
call agent notification services contacts licenses Incident Management priority messages SAP Solution Manager escalation test defects SAP CRM 7
article E-Mail SLA categorization locking queries WorkCenter solution alerts root cause analysis actions working time 3rd party interface setup key us
partner ecosystem business partner
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 3/38
UI Framework & Personalization
issues Problem Management NonSAP SAP Frontend duration Service Desk reporting SAP Backend auto complete ITIL Framework Interaction Center Web U
change request IT Service Management dispatching SAP collaboration dashboards Change Management reaction time reporter Application Lifecycle Ma
call agent notification services contacts licenses Incident Management priority messages SAP Solution Manager escalation test defects SAP CRM 7
article E-Mail SLA categorization locking queries WorkCenter solution alerts root cause analysis actions working time 3rd party interface setup key us
partner ecosystem business partner
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 4/38
© 2012 SAP AG. All rights reserved.
Web Client User Interface
Key Features
State of the art, modern user interface leveraging Web 2.0 paradigms
Simple information and navigation architecture to facilitate finding, reviewing and editing of information
Broad personalization capabilities across all software areas to let the user decide how he works best
Simple but flexible UI configuration capabilities to pre-define the user interface for user groups
The Web Client User Interface is the first step into a new era of user interfaces regarding usabil
for the business user.
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 5/38© 2012 SAP AG. All rights reserved.
UI Configuration – WebClient
Key Features
To adjust the CRM user interface to your
corporate identity and to your business
needs a bundle of integrated tools is
provided
Efficient and Holistic
UI Configuration
UI Configuration Tool
Business Role and Navigation Bar
Customizing
Design Layer Customizing
Application Enhancement Tool (AET)
BSP WD Component Workbench
Tools
Add new field
Position field
Rename field
Use persona
Define captio
Define Navig
Create Busin
Examples in U
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 6/38© 2012 SAP AG. All rights reserved.
Design Layer – Web Client User Interface
Key Features
Allows the Customer & SAP to Rename Field Labels and have this change affect other views
Maintenance of whether a field is relevant and should be hidden or visible in the UI Configuration Tool
Assign existing value helps from the ABAP Dictionary without any customer-specific development
Value Help: Search help, Check table and Domain values
Field Type: Input field, Checkbox and Dropdown list box
Features of the Design Layer
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 7/38© 2012 SAP AG. All rights reserved.
Web Client User Interface
Please find more information in the Web Client UI Guidelines in
http://service.sap.com/rkt-solman
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 8/38© 2012 SAP AG. All rights reserved.
IT Service Management Application Enhancement Tool
Screenshot: Detailed Field View
Create a field with properties that match best the specific
business needs
View the details of the custom fields in a convenient
manner
Modify and regenerate existing fields
Provide translations in the system supported languages
Extend the supported external interfaces - for example
Mobile, R/3, BW and OLTP Reporting
Supported Methods
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is prov
express or implied, including but not limi ted to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 9/38© 2012 SAP AG. All rights reserved.
General Settings
Date and time format
Enabling the UI Configuration
Enable Favorites
Dropdown Listbox settings
Personalize Layout
Navigation Bar (Direct Link Groups)
Layout (Skin, Text Size)
Home Page Set-up
Application Links
Widgets
Web Links
Personalize User Data
Password settings
User Information
More Information : Online Documentation
WebClient Framework
Personalizing the User Interface
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 10/38© 2012 SAP AG. All rights reserved.
Personalize Overview Page
Display/Hide Assignment Blocks
Change Order
Personalize Tables / Result Lists
Display/Hide Columns
Change Order of columns
Change width of column (relative (%) , absolute (pixel))
Change number of visible rows before scrolling
Change number of rows before paging
Online Documentation : Personalizing Tables
WebClient Framework
Personalizing Incident Management
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 11/38© 2012 SAP AG. All rights reserved.
Configure the UI directly from the
Incident Management
Via “Show Configurable Areas”
–The configurable areas are highlighted, and you start the configuration of
the related view by clicking one of the configurable areas.
Via “Configure Pages”
–Used to configure superior views such as the Home page, work center
page, and overview page.
Configuration possibilities
Adding Fields
Removing Fields
Changing Position of Fields
Adding Blank Rows
Changing Field properties
Online Documentation : UI Configuration
WebClient Framework
UI Configuration
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 12/38
Roles & Authorizations
issues Problem Management NonSAP SAP Frontend duration Service Desk reporting SAP Backend auto complete ITIL Framework Interaction Center Web U
change request IT Service Management dispatching SAP collaboration dashboards Change Management reaction time reporter Application Lifecycle Ma
call agent notification services contacts licenses Incident Management priority messages SAP Solution Manager escalation test defects SAP CRM 7
article E-Mail SLA categorization locking queries WorkCenter solution alerts root cause analysis actions working time 3rd party interface setup key us
partner ecosystem business partner
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 13/38
© 2012 SAP AG. All rights reserved.
SAP Solution Manager Roles and AuthorizationsConcept in SAP Solution Manager (Using CRM Org Model)
User Master Record(transaction SU01)
Business PartnerEmployee / Organization
CRM Business Rol
C RM
Or g
PFCG Rol
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 14/38
© 2012 SAP AG. All rights reserved.
Organization Model (CRM Org Model)
Organizational Model (transaction PPOMA_CRM)
offers you a flexible tool for handling your company‟stask-related, functional organizational structure
maintain the company structure including the
positions and employees
assign specific data (attributes) to the organizational units
especially used for organizational data determination
SAP Solution Manager uses CRM Org instead of HR Org model
compared to ECC (HR Org), organizational model in CRMis more comprehensive, flexible and dynamic
Org model from ECC system (HR) can be reused in SAP Solution Manager
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 15/38
© 2012 SAP AG. All rights reserved.
Business Partner (1 / 2)
Business Partner in General
can be linked with the CRM Org model reflect a person or an organization within compa
processes based on SAP Solution Manager
Business Partner Types:
– BP Organization: represents companies/organ
(internal or external)
– BP Person: represents company‟s employees
users and processors, as well as individual whthe company
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 16/38
© 2012 SAP AG. All rights reserved.
Business Partner (2 / 2)
BP Organization
usually linked to organizational units in CRM Org model can be created
– manually (transaction BP)
– manually from CRM Org model
(transaction PPOMA_CRM)
BP Person
are usually linked to user accounts onSAP Solution Manager and/or Managed Systems
can be created
– manually (transaction BP)
– automatically (transaction BP_GEN)
– automatically or background job (transaction BP_USER_GEN)
automatic synchronization of business partners and user accounts via background job (BP_
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 17/38
© 2012 SAP AG. All rights reserved.
User Master Record Us(
User Master Record
reflects user account on a SAP sys allows access on SAP system
consists of attributes that identify a
can be maintained in transaction S
authorization roles (PFCG roles) ca
can be synchronized with Business
to maintained email address
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 18/38
© 2012 SAP AG. All rights reserved.
PFCG Role
PFCG Role
also called “Authorization Roles” grant a user access to more functio
on technical level
contain authorization data with spe
on authorization objects
can be configured role based (trans
SAP Solution Manager provides dif
– Workcenter Roles (Basic / Navigation
– Authorization Roles (Functional / Con
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 19/38
© 2012 SAP AG. All rights reserved.
CRM Business Role
CRM Business Role
describes the user interface of SAP CRM and displays the functions in the CRM Web Client the most important business role in SAP Solution Manager is “SOLMANPRO” (IT Service M
can be is assigned to the end-user via
– SU01 using parameter CRM_UI_PROFILE
– CRM Org model
– PFCG role which is linked to a business role
a user can have multiple business roles
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 20/38
© 2012 SAP AG. All rights reserved.
Roles and Authorizations in SAP Solution Manager
can be even granted without using the CRM Org model.
SAP Solution Manager Roles and AuthorizationsConcept in SAP Solution Manager (Without CRM Org Model)
IT Organization
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 21/38
© 2012 SAP AG. All rights reserved.
IT Service ManagementBusiness Partner and User Generation
The report AI_SDK_USER_BP_GEN can be planned as
a background job to generates and update system users
and Business Partners from a managed system (e.g.
central user management system)
LDAP connection possible . See
System ID: POD 100
User: HSCHMITT
Log-in User
BP number: 4812
Name: H. Schmitt
Ident: POD_100_....
User: HSCHMITT
Managed system - User
User: HSCHMITT
Initial Password
Business Partner
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 22/38
© 2012 SAP AG. All rights reserved.
IT Service Management on SAP Solution Manager
ITSM Roles and Predefined UIs
1st Level Support
Self Service
Portal
Incident &
Problem
Management
Root Cause Analysis,
KnowledgeManagement,
ITSM 1st Level
Support
Incident Pre-Clarification,
Search, Dispatching
PhoneCall
IT Service Desk
TelephonyIntegration / E-Mail /
Chat /
E n t e r p r i s e
S u p p o r t
P r i c e l i s t
c o m
p o n e n t
ServiceRequests
Incidents
“SOLMANREQU -
Solution ManagerITSM End User ”
ITSM Profe
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason wi
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpo
Change
Management
+ ChangeManagement
A
(
“IC_AGENT -
InteractionCenter Agent ”
“SOLMANDSPTCH - SolutionManager ITSM Dispatch ”
“SOLMANPRO - Solutio
Enhanced
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 23/38
© 2012 SAP AG. All rights reserved.
Authorization Roles & CRM Business Roles
• Guide: “Business & Authorization Roles”
• New CRM UI authorization roles:o SAP_SM_CRM_UIU_SOLMANPRO -> Used for CRM Business Role assignment
o SAP_SM_CRM_UIU_FRAMEWORK -> General CRM UI authorizations
o SAP_SM_CRM_UIU_SOLMANPRO_PROC -> CRM UI for message processors
o SAP_SM_CRM_UIU_SOLMANPRO_ADMIN -> CRM UI for administrators
o (SAP_SM_CRM_UIU_SOLMANPRO_CHARM -> CRM UI for Change Management)
• Composite roles:
o SAP_SUPPDESK_PROCESS_COMP -> For processors (both UI and standard authorizations)
o SAP_SUPPDESK_ADMIN_COMP -> For administrators
• CRM Business Role:
o SOLMANPRO -> Used in CRM UI to define layout and navigation.
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 24/38
© 2012 SAP AG. All rights reserved.
SOLMANPRO Business Role Assignment on CRM UI Sta
User without SAP_SM_CRM_UIU_SOLMANPRO: User with SAP_SM_CRM_UIU_SOLMANPR
Note: SAP_SM_CRM_UIU_SOLMANPRO does not contain any authorizations. If you copy SOLMA
SAP_SM_CRM_UIU_SOLMANPRO and adjust role assignment in SOLMANPRO.
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 25/38
© 2012 SAP AG. All rights reserved.
UI Authorization Roles: PROC vs. ADMIN vs. CHARM
+ *_UI_ADMIN + *_UI_C*_UI_PROC
Note: The SAP_SM_CRM_UIU_* roles only control UI visibility and navigation.
Users need standard roles for other authorizations (create, change, etc.)
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 26/38
© 2012 SAP AG. All rights reserved.
Challenge in Support Organization
Example: Customer has three support teams:
CRM Team: responsible for all CRM components
BC Team: responsible for all BC components
1st Level Support Team: responsible for all other components
A support ticket should be automatically
assigned to the correct support team so thatdispatching effort decreases.
C fi ti f S t T D t i ti
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 27/38
© 2012 SAP AG. All rights reserved.
Configuration for Support Team Determination
via Business Rule Framework Plus
Transaction SPPFCADM
Activate Action for Support Team Determination
Transaction BRFPLUS
Create Application
CreateRuleset
CreateDecision Table
Create Rule Simulate Rule
Transaction CRM_UI
Create Organizational Model
Configuratio
Organizationa(can be reuse
model)
Rule definition
Customizing a
activate BRFp
E l C fi ti
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 28/38
© 2012 SAP AG. All rights reserved.
Example: ConfigurationCreate Organizational Model
CRM Team BC Team 1st Lev
C R M O r g
B u s i n e s s P a
r t n e r
( O r g a n i z a t i o
n )
E l C fi ti
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 29/38
© 2012 SAP AG. All rights reserved.
BRFplus allows to define rules
based on various criteria.
In this example messages should be distributed based
on placeholders in the SAP component.
Messages on CRM components
Business Partner 2771
Messages on BC components Business Partner 2773
Messages on any other component
Business Partner 1234
Example: ConfigurationRule Definition With BRFplus
Transaction BRFPLUS
Create Application
Create RulesetCreate
Decision TableCreate R
Example: Configuration
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 30/38
© 2012 SAP AG. All rights reserved.
Example: Configuration
Customizing for BRFplus
Finally some customizing must be changed
to activate BRFplus rules and consequently
Support Team Determination
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 31/38
© 2012 SAP AG. All rights reserved.
The key user represents a particular end user group and wants to raise an internal ti
IT support. It is important register the key user as a Business Partner (Employee) wh
assigned to a User Master Record on SAP Solution Manager.
Example: Key User as Business Partner
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 32/38
© 2012 SAP AG. All rights reserved.
Key user opens a service ticket on a CRM component (CRM-FRW-UI) from Manag
(in SAP GUI) or SAP Solution Manager (in SAP GUI, CRM Web Client or Workcente
Example: Message Creation
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 33/38
© 2012 SAP AG. All rights reserved.
A support employee of the CRM team wants to look into SAP Solution Manager for n
messages. For this he requires the following on SAP Solution Manager:
User Master Record(transaction SU01)
Business PartnerEmployee
CRM Business Role
C RM Or g
PFCG Role
Example: Verification of Support Team Determination (1
Allows access to
incident messages that the user is
related to
Allo
CRa sp
Incide
Allows access to
SAP Solution Managersystem
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 34/38
© 2012 SAP AG. All rights reserved.
Example: Verification of Support Team Determination (2
The support employee is now opening the “Worklist” in the CRM web UI and display
that are assign to its team.
Employee
to CRM T
Organizat
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 35/38
© 2012 SAP AG. All rights reserved.
Example: Verification of Support Team Determination (3
The message was really assigned to the CRM team and now:
either the employee can take over the message
or a standard Dispatching function in SAP Solution Manager can be applied
F th U C f BRF l
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 36/38
© 2012 SAP AG. All rights reserved.
Further Use Cases for BRFplus
Support Team Determination …
1. … on SAP Component As shown in the previous example the end or key users can define a SAP component
in the message. Depending on this SAP component the responsible team or person
can be automatically determined.
2. … on Multi Level Category Beside SAP components the end or key user is able to enter additional categories (in
case the message has nothing to do with SAP, e.g. the printer is damaged). Based on
this component you can even determine the responsible team or person automatically.
3. … on IBase Component: The end or key users can enter the system or landscape component (= IBase
component number) which the message is opened for in SAP Solution Manager.
Depending on this IBase number the responsible team or person can be automatically
determined.
Even other
realizable
Finally you a
differen
individua
coSo you hav
for automa
dete
D t ti f S it d A th i ti C t
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 37/38
© 2012 SAP AG. All rights reserved.
Documentation for Security and Authorization Concept
The most important information sources for establishing a security and authorization
Security Guide SAP Solution Manager
http://service.sap.com/instguides/ SAP Components
SAP Solution Manger Release <current release>
Operations Security Guide SAP Solution Manager <current release>
SDN Wiki “SMAUTH” (only as of release 7.1)
http://wiki.sdn.sap.com/wiki/display/SMAUTH/Home
© 2012 SAP AG All i ht d
7/18/2019 011000358700000608542012E- solman ITManagement
http://slidepdf.com/reader/full/011000358700000608542012e-solman-itmanagement 38/38
© 2012 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express
permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of
other software vendors.
Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of
Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System
z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7,
POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize,
XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere,
Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation.
Linux is the registered trademark of Linus Torvalds in the United States and other countries.
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe
Systems Incorporated in the United States and other countries.
Oracle and Java are registered trademarks of Oracle and i ts affiliates.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or
registered trademarks of Citrix Systems Inc.
HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web
Consortium, Massachusetts Institute of Technology.
Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri,
and Xcode are trademarks or registered trademarks of Apple Inc.
IOS is a registered trademark of Cisco Systems Inc.
RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry T orch, BlackBerry
Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered
trademarks of Research in Motion Limited.
© 2012 SAP AG. All rights reserved.
Google App Engine, Google Apps, Google Checkout, Google Data AP
Google Mobile Updater, Google Mobile, Google Store, Google Sync, G
Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or r
INTERMEC is a registered trademark of Intermec Technologies Corpo
Wi-Fi is a registered trademark of Wi-Fi Alliance.
Bluetooth is a registered trademark of Bluetooth SIG Inc.
Motorola is a registered trademark of Motorola Trademark Holdings LL
Computop is a registered trademark of Computop Wirtschaftsinformat
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Busin
SAP HANA, and other SAP products and services mentioned herein a
trademarks or registered trademarks of SAP AG in Germany and othe
Business Objects and the Business Objects l ogo, BusinessObjects, C
Intelligence, Xcelsius, and other Business Objects products and servic
respective logos are trademarks or registered trademarks of Business
is an SAP company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywherementioned herein as well as their respective logos are trademarks or r
Sybase is an SAP company.
Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are re
in Germany and other countries. Crossgate is an SAP company.
All other product and service names mentioned are the trademarks of
contained in this document serves informational purposes only. Nation
The information in this document is proprietary to SAP. No part of this
or transmitted in any form or for any purpose without the express prior