02 making information pay 2011 -- michaels, kenneth (hachette)
TRANSCRIPT
Ken MichaelsCOO, Hachette Book Group
Making Information Pay
BISG Conference, May 5, 2011
Constructing the 21st Century Publisher
2
“The more things change, the more they remain the same.”
– Alphonse Karr
Publishing Constants
Finding Talent
Funding
Author Care
Quality of Work
Innovation
Marketing Reach
Sales and Distribution
“Change is the law of life and those who look only to
the past or present are certain to miss the future.”
– John F. Kennedy
The Seven Critical Success Factors
InventoryIntelligence
Relationships
1. Create Content Once for All Forms of Consumption
Marketing
Physical
CONTENT
Mobile
B2B Communities
eBook
*Enhanced
Paid
Apps
Marketing
2. Focus on Process: Simplicity, Integration of Workflows,
and Continuous Improvement
Traditional publishing org structure … working in silos
CEOPublicity
Contracts & Royalties
Publicity Distribution
SalesPublishers
Editorial
Art
Managing Editorial
Production
Operations
IT
Fulfillment
FinanceAd/Promo
2. Focus on Process: Simplicity, Integration of Workflows, and Continuous Improvement
Data Acquisition
Data Quality
Data Architecture
Data Management
Digital Workflow
Contracts & Royalties
PublicityWarehouse
Management Systems
DAM
Order To Cash
Reporting
SuppliersCustomers
3. Master Inventory Intelligence
units shipped demand
Waste
Time
Qu
an
tity
Product based decisions
Information Flow
Publisher Distributor Bookstore
• POS Data Sharing• Inventory levels• Fill Rates
Information based decisions
• Forecasts• Promotional Activities• New Product Introduction
4. Build Outreach Capacity
Contact Management
List Management
Campaign Management
Data & Intelligence to Inventory Forecasting
Influencers Targeted distribution of marketing materials
Outbound & inbound marketing
Event-based, time-sensitive marketing activities: Tours & signings National media spots Social media
Single web-based platform
5. Embrace Digital Opportunities
Auto-Sync Digital Platform
CreativeContent
Software Building Blocks
Social
Reader
Blogs Video Audio
Pictures
Contests
Author 1 Author 2 Author 3 Author 4
GamesMaps
6. Establish Relationships with Customers
Auto-Sync Digital Platform
Creative Content
Software Building Blocks
Social
Reader
Blogs Video Audio
Pictures
Contests
Commerce
Author 1 Author 2 Author 3 Author 4
GamesMaps
Analytics Marketing Community
HR Strategy
Recruitment & Selection
Training & Development
Performance Management
Support Team Culture
Recognition & Reward
Programs
Career Management
Communi-cations
7. Foster a Strong Corporate Team Culture& Focus On Talent Management
“All is connected… no one thing can change by itself.”
– Paul Hawken(Yoga Journal)
Constructing the 21st Century Publisher
22