02 meb business & project kras & kpis

7/26/2019 02 MEB Business & Project KRAs & KPIs

1/20

Lot 586 & 579, 2nd Mile, Jalan Batu Tiga Lama, 41300 Klang, Selangor Darul Ensan, Malaysia

Tel: (603) 33424323 (HL) Fax: (603) 33424327, 33429816 Website: www.muhibbah.com

CORPORATE HUMAN RESOURCE DEPARTMENT

MUHIBBAH ENGINEERING BERHADS

BUSINESS KEY RESULTS AREAS (KRAs) AND KEY PERFORMANCE

INDICATORS (KPIs)

Document No: MEB-HRP-10

(All printed and electronic copies except the one issued officially as controlled copyare considered as uncontrolled copy used for

reference only)


2/20

Document No. MEB-HRP-10 Page 2 of 20

MEB KRAs AND KPIs GUIDELINES

Table of Contents

1. OBJECTIVES ..................................................................................................................................... 3

2. STRUCTURE..................................................................................................................................... 3

3. FUNCTIONAL AREAS: INTERNAL AUDIT ............................................................................................ 4

4. FUNCTIONAL AREAS: GROUP COMMUNICATION ............................................................................. 4

5. FUNCTIONAL AREAS: PROJECT COST AUDIT ..................................................................................... 5

6. FUNCTIONAL AREAS: INFORMATION TECHNOLOGY ......................................................................... 5

7. FUNCTIONAL AREAS: LEGAL ............................................................................................................ 6

8. FUNCTIONAL AREAS: FINANCE AND ACCOUNTS ............................................................................... 7

9. FUNCTIONAL AREAS: HUMAN RESOURCE ........................................................................................ 9

10. FUNCTIONAL AREAS: ADMINISTRATION ........................................................................................ 10

11. FUNCTIONAL AREAS: HEALTH, SAFETY, ENVIRONMENT & SECURITY ............................................... 11

12. FUNCTIONAL AREAS: QUALITY ASSURANCE AND QUALITY CONTROL (QAQC) ................................. 13

13. FUNCTIONAL AREAS: MUHIBBAH EQUIPMENT ............................................................................... 14

14. FUNCTIONAL AREAS: PROJECT MANAGEMENT .............................................................................. 15

14.1 SUBFUNCTIONAL AREAS: CONTRACT .............................................................................................. 15

14.2 SUBFUNCTIONAL AREAS: PROCUREMENT ....................................................................................... 15

14.3 SUBFUNCTIONAL AREAS: CIVIL AND STRUCTURE ARCHITECT ......................................................... 16

14.5 SUBFUNCTIONAL AREAS: TENDER AND PROPOSAL......................................................................... 16

14.6 SUBFUNCTIONAL AREAS: PROJECT MANAGEMENT ........................................................................ 17


3/20

Page 3 of 20


1. OBJECTIVES

Muhibbah Engineering Bhd (MEB) requires your cooperation and passion to perform at your best to

achieve the desired business results and deliver value to clients in the process. To facilitate high

performance across the Company, Human Resource department has embarked on an initiative to

define the Key Results Areas (KRAs) and Key Performance Indicators (KPIs) needed for different

roles and functions and the competencies needed to achieve them. The KRAs and KPIs, which form

the core of this directory, are aimed at providing a reference point in setting clear key performance

indicators that are essential in helping the individual functional group to set Specific, Measureable,

Achievable, Relevant and Time-bound (SMART) goals.

This dictionary forms as guide in assisting the employee in determining their KRAs, KPIs and work

objectives which relate to their business and work requirements.

2. STRUCTURE

There are two major features in this directory. They are:

1. Key Results Areas (KRAs):

They are the functions of the job.

Defines the areas in which the person is expected to focus his/her efforts and important

results that person must achieve.

2.

Key Performance Indicators (KPIs): They are specific measurement of achievement within your KRAs.

The KPIs are divided into five (5) measurement categories:

i.

Quantity

ii.

Quality

iii. Cost

iv. Timeliness

v. Safety


4/20

Page 4 of 20


3. FUNCTIONAL AREAS: INTERNAL AUDIT

PROPOSED KEYRESULTS AREAS

(KRAs)

PROPOSED KEY PERFORMANCE INDICATORS(KPIs)

Internal Control Percentage of operational audit conducted against planned.

Percentage of audit compliance with relevant regulatory body /

authority.

Investigations of fraud and irregularities.

Percentage of fraud and irregularities cases closed against numbers

managed.

Percentage or number of management audit conducted against

planned.

Percentage of audit/risk/compliance learning session conducted forstaff against planned.

Risk Management Business viability assessments.

Audits of company-wide management processes.

Corporate

Governance

Percentage / numbers of corporate governance reviews conducted

against plan.

Due diligence reviews for corporate acquisitions / mergers.

Number of business ethics conducted.

Note: The above proposed KRAs & KPIs are for reference

4. FUNCTIONAL AREAS: GROUP COMMUNICATION

PROPOSED KEY

RESULTS AREAS

(KRAs)

PROPOSED KEY PERFORMANCE INDICATORS

(KPIs)

Group

Communication Percentage / numbers of corporate communication initiatives

implemented against planned.

Numbers of engagement sessions on corporate communication policy

and procedure conducted for company-wide.

Percentage improvement for website against improvement plan.

Web analysis of visits, page accessed, downloads, etc.

Feedback survey for the services provided to internal client.

Government

Liaison

Numbers of engagement session conducted with the Government

agencies / authorities

Events

Management

Percentage communications participated/ implemented against

planned.

Note:The above proposed KRAs & KPIs are for guide and reference purposes only. You may develop and use

other than the above and relevant to your functional areas.


5/20

Page 5 of 20


5. FUNCTIONAL AREAS: PROJECT COST AUDIT


(KRAs)


Project Cost

Control

Percentage of project cost audit / control conducted against planned

Number of irregularities occur identified in the project

Findings of fraud/irregularities identified in the project

Amount of fraud/irregularities

Percentage of fraud and irregularities cases closed against numbers

managed

Percentage of audit/risk/compliance learning session conducted for

staff against planned

Number of communication sessions conducted across the CompanyImplementation of

New Policies and

Procedures

Number of project policies and procedures reviewed

Number of project policies and procedures implemented

Number of introduction of new policies and procedures conducted in a

year

Implementation of

Best Practices

Number of benchmark conducted against selected company in the

industry

Timeliness on the adoption of best practices

6. FUNCTIONAL AREAS: INFORMATION TECHNOLOGY

PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

User Support Number of reduced complaints: planned versus actual

Number of resolved complaints: planned versus actual

Percentage of complaints against target

Percentage of resolved complaints against target

Customer service satisfaction index

Response time timeliness

Service turnaround time

Software / Project

Development

Percentage of software development / project implemented against

planned

Percentage of software development / project completed against

planned

System & IT

Infrastructure

Percentage of new system and infrastructure / project implemented

against planned

Percentage of new system and infrastructure / project completed

against planned

Administration and

Procurement

Number of vendor

Response time for request

Cost savings




6/20

Page 6 of 20


7. FUNCTIONAL AREAS: LEGAL

PROPOSED KEY

RESULTS AREAS(KRAs)


(KPIs)

Legal Number of document processed

Number of document reviews

Number of document re-worked

Percentage of document accuracy

Percentage of document completeness

Average turnaround time on documents

Documents update timeliness

Percentage of documents update timeliness

Contract Number of disputes

Number of lawsuits Number of reduced lawsuits

Number of successful out-of-court settlement

Arbitration /

Dispute

Percentage of client agreement compliance

Ratio between in-court against out-of-court settlement

Percentage of disputes resolved

Ratio between won/loss

Percentage of repeated lawsuits

Number of repeated lawsuits

Percentage of reduction in litigation

Ration between for/against cases thrown out of court

Percentage/Number of documentation rework/resubmissionContractual

Services/Work

Number of document / contract processed

Number of document / contract reviewed

Number of document re-worked

Number of errors on document / contract

Percentage of document / contract accuracy

Percentage of document / contract completeness

Number of re-clarification of terms & information

Average turnaround time on documents

Documents update timeliness

Percentage of documents update timeliness

Merger andAcquisition

Value/size of negotiated deal

Value/size of financing required

Percentage of risk profile reviews

Regulatory compliance

Percentage of variation from agreement/process

M&A duration timeliness




7/20

Page 7 of 20


8. FUNCTIONAL AREAS: FINANCE AND ACCOUNTS


(KRAs)


Finance and

Accounts

Operations

Cash-flow: planned versus actual

Percentage of variance on cash-flow forecast

Project Gross Margin: planned versus actual

Creditor payment: plan versus actual

Average creditor payment period: plan versus actual

Creditor payment: Percentage/Number of delays

Asset optimization: planned versus actual

Percentage of asset optimized against target

Debtor Turnover days

Creditors Turnover days

Aging list: planned versus actual

Receivables: planned versus actual

Number/Amount of taxation exemption

Budget compliance: Percentage of expense management variance

against target

Expense over-run

Number of fresh budget request

Percentage of budget/cost over-run/under-run

Cash-flow: percentage of variance over target

Number of cash-flow forecast revision: planned versus actual Percentage of Gross Margin variance over target

Creditor payment compliance

Invoicing accuracy: Number of re-issue

Number of payment errors

Dollar spent on external asset: planned versus actual

Aging list percentage of deviation from planned

Number of invoice re-work

Number of invoice errors

Receivable: percentage of variance over target

Number of receivables

Audit quality: Number of reviews Audit standards compliance

Number/Percentage of cheque re-issued

Number of billing/invoicing errors

Number of re-issue on billing/invoices

Capital funding timeliness

Budgeting timeliness




8/20

Page 8 of 20


PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

Finance andAccounts Operations

(Continued from

previous page)

Cash-flow forecast timeliness Creditor payment timeliness: planned versus actual

Invoicing timeliness

Payment timeliness

Billing/Invoicing timeliness

Audit timeliness

Cheque issuance timeliness

Cheque signing timeliness

Management fees collection timeliness

Financial Reporting

& Documentation

Number of report

Number of project asset & equipment database update

Number of missing documents

Number of errors against target

Number of re-work: planned versus actual

Percentage of re-work against target

Compliance to required standards: compliance percentage

Percentage of deviation from standards

Compliance rating

Database quality: Number of inaccuracies

Number of report mistakes

Number of report re-work

Quality of tracking Taxation data completeness

Re-work cost

Cost savings

Taxation / Insurance penalty

Re-work cost

Cost savings

Submission timeliness

Report distribution timeliness

Report turnaround time

Database update timeliness

Report documentation timeliness

Processing turnaround time

Taxation submission timeliness




9/20

Page 9 of 20


9. FUNCTIONAL AREAS: HUMAN RESOURCE


(KRAs)


HR Audit, Planning

and Policies

Streamlining

Percentage of HR Policies and Procedures rolled-out against planned

Percentage of HR Policies and Procedures audited/reviewed against

planned

Percentage of HR Projects implemented against planned

Variance of HR expenses against budgeted

Accuracy of report provided

Learning and

Development

(L&D)

Percentage of L&D courses implemented against planned in the

Training Calendar

Average time taken of L&D arrangement for staff going for courses

Percentage of Liaison with identified universities/colleges against

planned

Percentage of Induction programme implemented against planned

Percentage of Management related events conducted against planned

Remuneration &

Employees

Relations

Management

Percentage of Employees Engagement conducted against planned

Number of communications sent-out to the masses throughout the

year

Number of counselling / PIPs sessions conducted throughout the year

Number of Domestic Inquiries conducted throughout the year

Accuracy of Employees Movement conducted

Accuracy of Staff Report provided

Timeliness of Staff Report/Document provided

Timeliness of responding to benefits and welfare inquiries.

Accuracy of Personal File and tidiness in respective places

Recruitment and

Placement

Rate of fulfilment for vacancies

Average time taken to fill positions

Percentage of CVs/Resumes forwarded to Immediate Managers being

called for interviews and subsequently hired

Accuracy of report provided

Manning Rate of fulfilment for vacancies (foreign workers)

Average time taken to fill positions Accuracy of report provided




10/20

Page 10 of 20


10. FUNCTIONAL AREAS: ADMINISTRATION

PROPOSED KEY

RESULTS AREAS(KRAs)


(KPIs)

Reception Percentage of call received and escalated to the right person

Frequency of updating the contact list

Number of compliments / complaints received

Service rating index

Driver Frequency of arriving at specified location on time

Cleanliness of the vehicle

Number of road / police summons received



Cleaners

Number of toilets / space cleaned Frequency of cleaning



Tea Lady Timely delivery of beverages



Despatch Number of delivery reaches on time



Asset

Management

Number of asset properly maintained

Number of asset procurement tracked and managedAdministrator

Number of complaints / compliments received

Percentage of initiatives implemented in response to complaints

Budget against actual utilised by Admin




11/20

Page 11 of 20


11. FUNCTIONAL AREAS: HEALTH, SAFETY, ENVIRONMENT & SECURITY

PROPOSED KEY

RESULTS AREAS(KRAs)


(KPIs)

Health, Safety,

Environment and

Security

Number of HSES issues identified

Number of unidentified HSES issues

Number of control measures identified

Number of implemented measures

Number of incidence report

Number of incidence resolved

Number of outstanding HSES issues

Number of compliance deviation

Compliance index

Percentage of compliance

Number of un-reported incidence

Ratio of reported versus unreported incidence

Number/Frequency of incidence re-occur

Percentage of incidence re-occurring

Health & Safety compliance index

Environment compliance index



Safety compliance


Control measures effectiveness rating Number/Percentage of control measures accepted

Cost HSE non-compliance

Compensation

HSES issues identification timeliness

HSES issues resolved timeliness

HSE Audit Number of audit/inspection conducted

Number/Percentage of audit/inspection gaps closed

Number of surveillance carried out

Number of audit/inspection re-visit

Audit feedback rating

Audit process compliance

Surveillance rating

Percentage of surveillance compliance

Timeliness of audit/inspection gaps closed

Audit completion timeliness

Pre-audit communication timeliness

HSE Management

Number of plan reviews

Number of summons/penalties

Number of outstanding HSE/Quality/Risk issues




12/20

Page 12 of 20


PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

HSE Management(Continued from

previous page)

Number of re-work on plan

Percentage of plan complied

Number of project planning revisits

Number of project planning revisions

Percentage of compliance to project plan

HSE performance compliance index

HSE performance index improvement percentage

HSE awareness index

HSE compliance

HSE Awareness

and Education

Number of training conducted

Number/Frequency of HSE education

Number of communication sessions

Post-training knowledge ratings

Post-communication ratings

Frequency/Number of knowledge proficiency checks

Proficiency checks ratings

Number/Percentage of gaps closed

Proficiency readiness index




13/20

Page 13 of 20


12. FUNCTIONAL AREAS: QUALITY ASSURANCE AND QUALITY CONTROL (QAQC)

PROPOSED KEY

RESULTS AREAS(KRAs)


(KPIs)

Quality Process

Management

Number of process audit

Number of gaps closed

Number of identified quality issues

Number of quality issues exposed

Percentage of quality issues exposed

Percentage of issues closed


Number of outstanding quality issues

ISO compliance


Safety compliance

Quality audit quality: Number of reviews

Quality audit compliance

Quality audit compliance index

Regulatory compliance index

Number of gaps re-occur

Number/Frequency of unidentified quality issues

Number/Percentage of quality issue re-occur

Percentage of management buy-in

Organizational quality compliance

Quality compliance by division: Number/Percentage distribution Cost of re-audit

Cost of quality issue unexposed

Quality audit completion timeliness

Quality issue closure timeliness

Quality action timeliness: within time

Reporting and

Documentation

Number of report


Number of missing documents Percentage/Frequency of report

submission not on time




Compliance to required standards: compliance percentage;


Compliance rating



Quality of tracking




14/20

Page 14 of 20


PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

QAQC Awarenessand Education

Number of training conducted

Number/Frequency of QAQC education

Number of communication sessions

Post-training knowledge ratings

Post-communication ratings

Frequency/Number of knowledge proficiency checks

Proficiency checks ratings

Number/Percentage of gaps closed

Proficiency readiness index

13. FUNCTIONAL AREAS: MUHIBBAH EQUIPMENT

PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

Equipment

Operations

Management

Number of technical evaluation/ inspections

Equipment availability

Number of equipment optimized: planned versus actual

Equipment utilization percentage

Equipment maintenance cost: planned versus actual

Equipment operating cost: planned versus actual Percentage on budget over-run

Percentage of budget variance

Number of fresh budget request

Equipment amenities cost: planned versus actual

Cost savings

Equipment Utilization Plan submission timelines: planned versus actual

Equipment downtime : planned days versus actual days

Maintenance schedule timeliness: planned days versus actual days




15/20

Page 15 of 20


14. FUNCTIONAL AREAS: PROJECT MANAGEMENT

14.1 SUBFUNCTIONAL AREAS: CONTRACTPROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

Project Cost

Control

Budget preparation upon Letter of Award received (within 3 months)

Timeliness Monthly expenditure update and report (by 28th

of each

month)

Timeliness Monthly Sub-Contract vs Expenditure updates (by 25th

of

each month)

Project Cost

Control (Contract

Administration)

Timeliness review and submission of Progress Claims (by 25th

of each

month)

Timeliness review and submission of Notice of Claims (by 21 days uponinstruction received)

Timeliness review and submission of Additional Claims (by 30 days

upon notice of claims)

Number of error for claims submitted

Timelines review and obtaining Management approval for Additional

Claims submitted by subcontractors

Timeliness of Progress Claims submission to Client (by 25th

of each

month)

Timeliness of Additional Claims submission (by 30 days from notice of

claims)

Timeliness review and issuance of all subcontractors / supplierpayment certificates ( 14 days upon receive of invoice)

Timeliness evaluation of subcontractors additional claims (within30

days upon the claims received)

Timeliness finalisation of subcontractors / suppliers account (within 3

months upon receive of final claims

Documentation Quality of filing for all correspondence, payment certificates etc

14.2 SUBFUNCTIONAL AREAS: PROCUREMENT

PROPOSED KEY

RESULTS AREAS(KRAs)


(KPIs)

Procurement

Management

Timeliness and quality when performing quantity taking off

measurement

Quality of procurement facilitated in meeting the scope, specifications

and other requirements measurement

Reducing cost of procurement by negotiating favourable terms and

conditions and best price for the Company

Timeliness in awarding subcontractors for subcontracting works

Quality and comprehensiveness of information received from

subcontractors or vendors

Timeliness of Purchase Order issuance for procurement of material Timeliness of producing procurement activity report

Documentation

Quality of filing for all correspondence, quotation and etc




16/20

Page 16 of 20


14.3 SUBFUNCTIONAL AREAS: CIVIL AND STRUCTURE ARCHITECT

PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

Design Details and

Drawings

Timeliness of design details and drawings for tender costing and

submission measurement

Quality of design details and drawings submitted (no significant cost

impact)

Compliance to the tender requirements (without rejection due to

design)

Analysis and

Design

Calculations

Timeliness of analysis and design calculations for tender costing and

submission

Quality of analysis and design calculations submitted (no significant

cost impact)

Compliance to the tender requirements (without rejection due toanalysis and design calculations)

14.5 SUBFUNCTIONAL AREAS: TENDER AND PROPOSAL

PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

Tender and

Proposal

Timelines of submission for draft

Timeliness of submission for final document

Quality of submission complying to SOP / Internal requirements

Quality of submission complying to External requirements

Technical

Submission

Timelines of submission for draft

Timeliness of submission for final document

Quality of submission complying to SOP / Internal requirements

Quality of submission complying to External requirements

Data Compilation Timeliness of updating tender & proposal/technical submission in

database

Technical Support Providing quality of technical information for tender team




17/20

Page 17 of 20


14.6 SUBFUNCTIONAL AREAS: PROJECT MANAGEMENT

PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

Project

Management

Number of project plan developed

Percentage of project plan developed against rework/amendment

Number/Frequency of updates

Number of technical specifications

Number of improvements on technical specifications

Number of planning reviews

Number of planning re-work

Percentage of re-work

Number of changes to project plan

Percentage of changes to project plan

Quality of technical specification: Number of re-work Technical specification acceptance rate

Technical specification compliance

Project plan timeliness

Master schedule timeliness

Project completion time: plan versus target

Project Financial

Management

Project Gross Margin: plan versus actual

Percentage of gross margin variance

Cash-flow: planned versus actual

Percentage of variance on cash-flow forecast

Creditor payment: plan versus actual

Average creditor payment period: plan versus actual

Creditor payment: Percentage/Number of delays

Asset optimization: planned versus actual

Percentage of asset optimized against target

Debtor Turnover days

Creditors Turnover days

Aging list: planned versus actual

Receivables: planned versus actual

Number/Percentage of cheque re-issued

Number of billing/invoicing errors

Number of re-issue on billing/invoices

Expense management: planned versus actual Cost of re-work

Cost of mistakes

Cash-flow forecast timeliness

Creditor payment timeliness: planned versus actual

Invoicing timeliness

Payment timeliness

Billing/Invoicing timeliness




18/20

Page 18 of 20


PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

ManpowerPlanning

Management

Manpower planning numbers: planned versus actual

Turnover of people: Numbers

Number of certified people

Number of manpower planning deviations

Percentage of attrition

Quality of manpower deployment: Number of re-deployment

Number of unconfirmed people

Performance planning/appraisal satisfaction rating: planned versus

actual

Frequency/Number of knowledge/experience proficiency checks

Manpower cost: planned versus actual

Manpower overtime: planned versus actual Percentage of overtime over-run

Recruitment timeliness

Manpower deployment timeliness

Clients

Management

Percentage of resolved dispute against actual

Percentage of complaints resolved

Client requirement compliance (meeting clients

expectation/specifications)

Percentage of issue/complaints re-occurred

Client service satisfaction index/rating

Number of re-clarification on information

Quality of technical advice

Number/Percentage of technical advice implemented

Number of abandoned/unattended technical advice

Cost incurred

Dispute turnaround time (hours/days)

Response turnaround time (complaints, requests, actions)

Communication turnaround time

Technical advice timeliness

Procurement

Management

Number of Subcontractors / Vendors

Number of tenders

Number of equipment & material planning (EMP)

Gross margin improvement Number of procurement forecast planning

Number of reviews of forecast

Number of ad-hoc request resolved

Number of request prioritization planning

Number of wrong/right deliveries

Procurement process compliance

Tender quality: Number of revision

Tender quality: Percentage of revision




19/20

Page 19 of 20


PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

ProcurementManagement

(Continued from

previous page)

Tender quality: Number of re-tendering exercise

Percentage of vendor quality compliance

Number of EMP reviews

Number/Percentage of EMP deviation

Number of EMP budget review

Number of fresh request for EMP budget

Percentage of pricing compliance

Percentage of forecast accuracy/deviation

Number of re-planning held

Vendor support availability

Number/Percentage of product rejected

Number/Percentage of unresolved request Equipment & material quality compliance

Cost savings

Cost reduction

Equipment & material planning timeliness

Vendor availability timeliness

Ad-hoc request resolved timeliness

Response turnaround time to internal request/ad-hoc request

Delivery timeliness

Progress Report

and

Documentation

Number of report


Number of missing documents

Number of updates

Progress report and expected time to complete

Percentage/Frequency of report submission not on time

Percentage/Frequency of report distribution not on time

Report acceptance rate




Compliance to required standards: compliance percentage;


Compliance rating Database quality: Number of inaccuracies



Quality of tracking

Re-work cost

Cost savings

Submission timeliness

Report distribution timeliness




20/20


PROPOSED KEY

RESULTS AREAS

(KRAs)


(KPIs)

Health, Safety,Environment and

Security

Number of HSES issues identified

Number of unidentified HSES issues

Number of control measures identified

Number of implemented measures

Number of incidence report

Number of incidence resolved

Number of outstanding HSES issues

Number of compliance deviation

Compliance index

Percentage of compliance

Number of un-reported incidence

Ratio of reported versus unreported incidence Number/Frequency of incidence re-occur


Health & Safety compliance index

Environment compliance index



Safety compliance


Control measures effectiveness rating

Number/Percentage of control measures accepted

Cost HSE non-compliance Compensation

HSES issues identification timeliness

HSES issues resolved timeliness

QAQC

Management

Number of process audit

Number of gaps closed

Number of identified quality issues

Number of quality issues exposed

Percentage of quality issues exposed

Percentage of issues closed


Number of outstanding quality issues ISO compliance


Safety compliance

Quality audit quality: Number of reviews

Quality audit compliance

Quality audit compliance index

Regulatory compliance index

Number of gaps re-occur

Note: The above proposed KRAs & KPIs are for guide and reference purposes only You may develop and use