03-23-05 ifpug membership committee membership survey – final analysis april, 2009 page 1

03-23-05

IFPUG Membership CommitteeIFPUG Membership CommitteeMembership Survey – Final AnalysisMembership Survey – Final Analysis

April, 2009 April, 2009

• Membership Survey Overview

• Demographics Analysis

• Overall Results

• High-Level Findings

– IFPUG Services

– IFPUG Membership

– ISMA Conference/WS/Courses

– CFPS and CSMS Certifications

– Wish List

• Back-up Slides :

– Questions Analysis Details

AgendaAgenda

Membership Survey OverviewMembership Survey Overview

• A way to :

– Understand how our members are happy with IFPUG services

– What are the desires and improvements that our members want

– Identify initiatives to focus by our committees

• Overall content :

– Structured in 5 major sections :

• Questions 1 - 7 : Demographic information

• Questions 8 - 38 : IFPUG Services

• Questions 39 - 50 : IFPUG Membership

• Questions 51 - 67 : ISMA Conference/Workshops/Courses

• Questions 68 - 77 : CFPS/CSMS Certifications

• Questions 78 - 87 : Wish-list

– Score

– Space for comments also provided

- Agenda

Demographics – Questions 1-7Demographics – Questions 1-7

Demographic Analysis – Responses OverallDemographic Analysis – Responses Overall

• 410 responses were received to the survey

• The demographic section asked the following questions:

Responses %

- Agenda

Your Name 380 93%Your E- mail ID 377 92%E- mail ID of a colleague that is interested in IFPUG 98 24%

Not all questions were answered by all respondentsQuestions 8 - 38 (Service) 327 80%Questions 39 - 50 (Membership) 303 74%Questions 51 - 77 (Conference and Cerifications) 294 72%

Total number of comments and wishes received 505Average number of comments 7Number of questions with 50 or more comments 6

• A total of 1,894 comments were provided along the survey questions.

• A total of 505 wishes were provided by the participants in the wish-list section.

Demographic Analysis – Responses OverallDemographic Analysis – Responses Overall - Agenda

Demographic Analysis – Countries RepresentedDemographic Analysis – Countries Represented

• A total of 27 Countries were represented in the survey (light green).

• Our stakeholders are well represented in the survey from both perspectives (membership revenue and # CFPS).

• 2 countries : France and Switzerland did not provide feedback on the survey. They were individually contacted but chose do not answer the survey.

- Agenda

Demographic Analysis – Companies RepresentedDemographic Analysis – Companies Represented

• There was not a specific question related to the company that the person belongs.

• This data was generated based on the e-mail-ids provided in question 2.

• Other companies represented are located in the note page of this slide.

- Agenda

Demographic Analysis – Membership Distribution of Demographic Analysis – Membership Distribution of RespondentsRespondents

• More than 82% represented by Individual and Regular Corporate

• Around 18% represented by other membership (WWC, Learning Institutions, Students and Non-IFPUG members)

• Around 45% of individual members answered the survey.

• Of the above

• 60% of respondents were CFPS,

• 3% CFPS and CSMS,

• 1% were CSMS only

• 36% were not IFPUG certified

• Length of membership was evenly covered

- Agenda

Demographic Analysis – IFPUG CertificationDemographic Analysis – IFPUG Certification

• Survey feedback primarily provided by CFPS (61%) and Non-CFPS (36%).

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%55.0%60.0%65.0%

CFPS CSMS CFPS and CSMS None

- Agenda

Demographic Analysis – Years of IFPUG Demographic Analysis – Years of IFPUG Membership/InvolvementMembership/Involvement

• All the groups well represented in the survey from new to IFPUG (1 year) to long relationship (over 10 years)

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

0 to 1 2 to 4 5 to 10 over 10

- Agenda

SummarySummary

• The information collected seems to be very robust.

• We got a very good response rate from our major stakeholders across the globe.

• Lots of qualitative information were obtained as well in addition to quantitative information.

• We believe we have a very good opportunity in using this data/information to shape the future of IFPUG and address the voice of our customers.

- Agenda

Membership Survey – Overall Membership Survey – Overall ResultsResults

• When evaluating the responses we adopted a dashboard strategy of green, yellow and red status for each question.

• The green, yellow and red status for each question was determined by the percentage of people supporting the answered question (strongly agree or agree). Neutral people was not considered. Based on the percentage we assigned the status of each question using the criteria below:

– % Supporters > 70%

– 30% < % Supporters < 70%

– % Supporters < 30%

• The overall status of each area was determined by quantitative analysis of greens, yellows and reds for that section as well as some qualitative judgment.

Membership Survey – Overall Results Approach - Agenda

Membership Survey – Overall Results Dashboard

- Agenda

High-Level FindingsHigh-Level Findings

IFPUG Services – Questions 8 - 38

• Findings

– Even if we take “neutral” as negative (a highly pessimistic view), the majority of members seem to be satisfied with IFPUG Services.

– With such a strong demographic representation, the conclusion has to be that IFPUG services are meeting the needs of a broad cross-section of the membership.

– Of course, the membership is a self-selecting group in that, if they were not satisfied, they might leave. It is in this context that the last ten questions of this section of the survey must be viewed.

– Question 29 shows that a majority of members (even counting “Neutral as “supporting the status quo”) want to see more services. Members are evenly divided about whether they would be prepared to pay more to achieve this – significant because a dissatisfied membership might be expected to give an outright rejection of higher costs. This represents an opportunity.

- Agenda

- More Detail

IFPUG Membership – Questions 39 - 50

• Findings

– IFPUG Membership is considered good value (80%)

– In general, companies are paying the membership fees (70%)

– If companies will stop paying the fees some members will not pay the membership (26%)

– CFPS certification is considered to be valuable enough to make the members want to pay for their membership (44%); for CSMS certification, only a few members believe that it brings value (7%)

– More than half of the members believe that IFPUG membership represent a good value for the money (53%), and for their companies (68%)

– Members are willing to participate in committees focused at their regions (60%)

– Our membership fee structure apparently is not pleasing our members. Organizations that they believe are providing better membership fee structures: ASQ, PMI (provides more info at less cost), SEI, IEEE, ACM, ICASA, NESMA, PDMA, SDN

- Agenda

- More Detail

ISMA Conference/WS/Courses – Questions 51 - 67

• Findings – ISMA conference is seen as having value to people (over 40%) but there were a high number of

neutral responses (over 40%)

– Conference (Fall or Spring ?) doesn´t matter for around 70% of people but many comments tend towards Spring because it is easier to get an approved budget at that time.

– 30% of the people didn´t try to attend the conference. Cost (primarily) and Location are key factors that are preventing people from attending the conference.

– Conference fees are perceived to be costly and people believe that presenters should not pay or have a discount (over 45%).

– Companies in general are not funding conference attendance (over 55%)

– Conference brings value to people (over 38%) but there were a high number of neutral responses (over 55%)

– Conference in US : 35% of respondents agreed, 26% didn’t agree, over 37% neutral

– Courses : 67% of respondents would like local courses and 78% would like to see courses on-line

- Agenda

- More Detail

CFPS and CSMS Certifications – Questions 68 - 77

• Findings— CFPS exams are perceived to be challenging by almost 90% of people. Main reasons for that:

the exam time is too short to finish all the questions. They are frequently needlessly tricky with lots of negative logic.

— CFPS automated exam is seeing of value by the people (over 70%). CSMS automated exam is also seeing of value (over 50%).

— Most people (around 70%) agree that certification is the most valuable part in membership and more than 50% people feel happy about the certification process.

— In contrast with the certification process, there is about 33% people feel happy about the recertification process. Around 30% are unhappy for the recertification process, the proponents are almost same with the opponents.

— Around 45% people think that CPM is unambiguous, however, there is about 20% of people against such opinion.

- Agenda

- More Detail

Wish ListWish List

Wish List Analysis – Responses OverallWish List Analysis – Responses Overall

• For the first time, the survey provided an innovative option to the members to express their “Wishes” as desired from IFPUG

– Though the regular questionnaire covered almost the entire range of services offered by IFPUG, there was a need to capture inputs that addressed the true desires of members

– A free text form was provided as an open ended “Wish List” for the members to fill their expectations from IFPUG

– A total of 10 “Wish List” text boxes were offered

• The response to the “Wish List” option was truly overwhelming

– Around 158 participants (out of 410) “wish list” responses were received

– More than 30% responded up to 4 “wishes” each

– A grand total of 505 “wishes” were received, perhaps the first ever in the history of IFPUG surveys

- Agenda

Wish List Analysis – CategorizationWish List Analysis – Categorization• The responses to the “Wish List” being of free form type, it was decided to map each

of the wishes to a wish category. The categories themselves evolved based on the type of wish.

Summary :– The top 5 wishes contributed to almost 53% of total numbers.– The FP counting process and IFPUG conferences/seminars related wishes were the top in the mind of members.– There were many Issues/concerns regarding certification processes.– Serious improvements to the IFPUG web site seemed to be a strong desire from many.

Sl Category # Wishes %

1 FP Counting Process 63 12.5%

2 Conferences/Seminars 59 11.7%

3 Certification 56 11.1%

4 IFPUG Web Site 55 10.9%

5 IFPUG Management 37 7.3%

6 IFPUG Solved Examples 29 5.7%

7 Presence in other locations 28 5.5%

8 IFPUG Branding 27 5.3%

9 Reference Material 25 5.0%

10 Re-Certification 24 4.8%

11 Whitepapers 23 4.6%

12 IFPUG Communication 15 3.0%

13 IFPUG Training 13 2.6%

14 Bulletin Board 12 2.4%

15 IFPUG Membership 12 2.4%

16 Technical Support 12 2.4%

17 FP Tool/Metrics 9 1.8%

18 Others 6 1.2%

Total 505 100.0%

- Agenda

Key Wish 1 – IFPUG Counting ProcessKey Wish 1 – IFPUG Counting Process• The highest responses were towards the counting process related issues, concerns and

suggestions. These were analyzed and grouped into 5 sub-categories.

• Key Findings— There were a number of concerns raised on counting process. It appears that the explanation in

the CPM 4.2.1 manual does not address a wide variety of actual counting situations.

— Queries on converting size into effort, counting process for production support, batch processing and configuration management were prominent.

— Overall the was a “wish” for a separate “Tips on Counting” section that provides guidelines to some of the non-generic counting situations.

• Summary Comments— Lack of clear guidelines while counting complex projects can lead to discontinuation of Function

Points as a sizing method.

Sl Sub-Category # Wishes %

1 Tips on counting 20 31.75%

2Define counting processes for COTS, SOA, SAP, SIEBEL, DWH, Oracle Apps, Web Application, Multi-media, Emerging Technology

18 28.57%

3 Revise counting rules 11 17.46%

4 Issues with GSCs 8 12.70%

5 Non-functional Sizing Examples 3 4.76%

6 Others 3 4.76%

Total 63 100%

- Agenda

Key Wish 2 – Conference & SeminarsKey Wish 2 – Conference & Seminars• Conferences and Seminars was another area that generated a high number of

responses. These were analyzed and grouped into 5 sub-categories.

• Key Findings— A large number of members felt that conferences/seminars were limited to a few locations (US

being the prominent one) and had strong desire for these to be spread globally.

— There were many suggestions regarding the theme, duration and objectives based on which conferences/seminars were being conducted.

— The expenses incurred by participants in conferences/seminars was definitely a huge cause for concern. Suggestions on discounts, low cost locations etc. were provided by members.

• Summary Comments— Enthusiastic members seem to view the conferences/seminars organized by IFPUG as a

strategic means of promoting IFPUG FP and related processes. Towards this there is a strong wish that there is larger coverage of topics, higher branding, valuable take away and participation is made more affordable.

Sl Sub-Category#

Wishes%

1 Regional Conferences 27 45.76%

2 Conference Themes 15 25.42%

3 Low Cost Conferences 7 11.86%

4 Conference Material 6 10.17%

5 Conference Branding 4 6.78%

Total 59 100%

- Agenda

Key Wish 3 – CertificationKey Wish 3 – Certification• A large number of aspirants to be a CFPS have provided a number of interesting

suggestions and concerns. These have been categorized into:

• Key Findings— The largest number of suggestions are towards a re-look at the basic framework of certification.

— Some of the strong concerns included the rules linking IFPUG membership to certification, minimum pass % and certification fees.

— Provision to practice certification through mock tests, branding of CFPS and improvement in certification material were some of the requests.

• Summary Comments— Members do seem to attribute good value for being identified as a CFPS. This desire seems to

be leading to demand for streamlining and fine tuning the certification processes.

— Lack of branding CFPS and availability of CFPS in other languages seem to be an impediment in higher participation by members.


1 Certification Process 24 42.86%

2 On-Line Certification 10 17.86%

3 Mock Tests 7 12.50%

4 Certification Branding 6 10.71%

5 Other Languages 5 8.93%

6 Certification Material 1 1.79%

7 Others 3 5.36%

Total 56 100%

- Agenda

• The Web Site is seen as the face of IFPUG. The wishes expressed by members point to a need to totally revamp the Web site.

• Key Findings— There seems to be a strong dissatisfaction towards the overall layout of the IFPUG Web Site.

— Members expect a lot many useful artifacts to be directly available on the web site.

— As compared to many Web sites provided by similar organizations, members point out the lack of availability of many on-line knowledge sharing features.

• Summary Comments— There is an underlying desire to be associated with an organization that has a beautiful face to

show to the external world. Many suggestions by members point to this desire.

— In the current, highly IT enabled, user community globally there is an expectation that many interactions, administration and E-Learning activities are facilitated through a well designed Web Site.


1 Contents Upgrade 18 32.73%

2 E-Learning 17 30.91%

3 Web Site Layout 15 27.27%

4 Multi-lingual 4 7.27%

5 Others 1 1.82%

Total 55 100%

Key Wish 4 – IFPUG Web SiteKey Wish 4 – IFPUG Web Site - Agenda

• The operational aspects of IFPUG as an organization has been viewed as an important factor by members. A number of suggestions have been received.

• Key Findings— Requests for making the IFPUG executive teams to be rotated on a defined time period.

— Integration of various committees in order to maximize benefits.

— A Reward & Recognition process to encourage volunteers contributions.

• Summary Comments— Though not many but there are suggestions from members for IFPUG executive team to be

more aggressive.

— The expectations are for the management teams to derive a higher branding and positioning of the IFPUG organization through pro-active integration of its processes with other industry standard, similar organization processes.


1 IFPUG Management 16 43.24%

2 Reward & Recognize Volunteers 10 27.03%

3 Collaborate with Peer organizations 5 13.51%

4 Improve IFPUG Capabilities 5 13.51%

5 Integrate Industry Best Practices 1 2.70%

Total 37 100%

Key Wish 5 – IFPUG ManagementKey Wish 5 – IFPUG Management - Agenda

• Technical Content— Many requests to provide more solved examples, and develop a repository of case study

material for ready reference.

— The CPM needs much refinement and could have solutions to address wider type of project executions including package implementation, data-warehouse etc.

• IFPUG Branding— Improve presence of IFPUG globally.

— Integrate/interface IFPUG processes with other standard industry processes including CMMI, ISO etc.

— Enhance technical papers and other value add artifacts contents on the IFPUG web site.

— Need for an aggressive communication channel from IFPUG to address a variety of admin, technical and conference related communications with members.

— Strong desire for technical support from IFPUG approved experts. Many FP counting situations needs application of the counting process to complex situations.

• Membership— Demands from many countries (outside USA) for local presence indicates a strong possibility of

increasing the membership base.

— Re-structuring the membership fees is another area of concern from many.

Summary of other WishesSummary of other Wishes - Agenda

Back-up SlidesBack-up Slides

Questions Analysis DetailsQuestions Analysis Details

IFPUG Services – Questions 8-38IFPUG Services – Questions 8-38

IFPUG Services – Questions 8 – 38 (Details)

- Agenda

- Findings

IFPUG Services – Question 8

• Findings

– Interactions with IFPUG seems to be efficient

– Around 8% are unhappy with these interactions

– Members associate “IFPUG” in this context very strongly with the IFPUG (CMA) office

• Comments Summary

– A significant proportion of the comments reported “no interaction” and these may have translated into a mixture of “agree” and “neutral.”

– About the same number of members report excellent efficiency as report poor efficiency. In the former case, they ascribe this to individuals. In the latter case, almost all the reports complain about poor responsiveness.

My interactions with IFPUG staff are efficient.

Answer Options

Response Frequency

Response Count

Strongly Agree 13.8% 45Agree 45.0% 147Neutral 33.0% 108Disagree 7.0% 23Strongly Disagree 1.2% 4Comment 36

answered question 327skipped question 83

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StronglyAgree

Agree Neutral DisagreeStronglyDisagree

- Agenda

- Summary


• Findings

– Interactions with IFPUG are friendly

– Members associate “IFPUG” in this context very strongly with the IFPUG (CMA) office


– Very few comments but a couple worth passing on:

– Chris is always very friendly, professional and accommodating

– Always pleasant even when wildly ineffective.

My interactions with IFPUG staff are friendly.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StronglyAgree

Agree Neutral Disagree StronglyDisagree

- Agenda

- Summary

IFPUG Services - Question 10

• Findings

– Members believe that the IFPUG volunteers do a great job!

– Some members were surprised that IFPUG is run by volunteers

– Some members felt that while the limited output is understandable given the use of volunteers it is not necessarily excusable. Other options could be worth considering.


– “It is mixed - some do a great job, others less so.”

– “I didn't know that they were volunteers!! Now am positively surprised.”

– “They could do a far better job with paid assistants for editing, formatting and other aspects of documentation”

Our Colleagues who run the IFPUG do a great job considering they are volunteers.

Answer Options

Response Frequency

Response Count



0.0%10.0%20.0%30.0%40.0%50.0%60.0%

StronglyAgree


- Agenda

- Summary


• Findings

– While there is a broader spread of opinion on this statement, fewer members support hiring managers than reject it.

– While there were a few comments strongly advocating the continuation of the volunteer model, most expressed support for some addition of paid managers for certain specialist roles (the comments suggested various roles as being the most important for paid management.


– “Need to "professionalize" the Counting Practices Committee in this era of out sourcing contracts denominated in FPs”

– “I agree most of IFPUG can be run on a volunteer basis, but in special specific needs cases IFPUG should hire the right people for the job.”

IFPUG can still rely on the volunteer-it does not need to pay/hire managers to run its business.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Strong agreement here


– A significant portion of the members providing comments either do not use the BB or did not know about it.

– There is concern about the accuracy of some of the responses and a feeling that a more obvious CPC voice could be helpful.

I find the IFPUG Bulletin Board is helpful for my work.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Members seem to be generally satisfied in their survey scores but although those comments who commented (other than to say they don’t use it) were universally negative


– The website is not updated often enough.

– There is content which is out of date.

– The website design and operation could and should be improved.

IFPUG updates the website frequently.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


- Agenda

- Summary


• Findings

– The website is OK but could be better

– The comments included a number of positive suggestions for improvements in content.


– Suggestions include: Better search capability, more content to support my every day work. current architecture examples (web base) counts, training material (for examples for CFPS) or case studies, more information, white papers, etc on topical areas such as the recent review of non functional counting practices, ways to manage user expectations in such areas, etc. This is not a comprehensive list but all the comments are available when needed.

I am satisfied with the contents in the IFPUG website member area.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– While members are broadly satisfied, they would like to see more in some fairly common, specific areas (see below)


– More foreign language support would be appreciated

– More (robust and varied) online education would be useful

– Need more and different classes to get CEPs

– More case studies and example of practical applications are needed

IFPUG meets my needs for educational support.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– The majority of members agree with this statement


– There were relatively few comments but the most common theme was that IFPUG does not do enough to sell function points to corporations

IFPUG meets my needs for professional support.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


- Agenda

- Summary


• Findings

– A large number of members neutral on this one.


– Most common theme was that IFPUG could do more to support non-US and/or non-English speaking members by providing educational materials in other languages and online.

IFPUG meets my company's needs for educational support.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Again, a lot of members are neutral on this statement

– The comments suggest that members might be confused about whether or not this is, or should be, a role for IFPUG


– IFPUG could do more to support non-US and/or non-English speaking members by providing educational materials in other languages and online.

– “IFPUG should support companies in broader areas of Benchmarking & Estimation”

– “Not sure how we can have an appropriate engagement”

IFPUG meets my company's needs for professional support.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– While more members are satisfied than dissatisfied, the comments are full of ideas for how the website could be better (see below).


– “Needs updating”, “not current”, “stale”

– “Reorganize, Revamp”, “Not the best design”, “time for a makeover”

– “Content is patchy”, “CPM should be at public area”, “Need more guidelines”

I am satisfied with IFPUG website.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Majority of Members agree.


– Few comments – the negative ones are complaints about missed communications.

My interactions with IFPUG are positive.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Majority of Members agree with this statement


– Few comments – these most echo comments about the quality of the website (see Question 19) but some are very specific and should be followed up. For example:

– “Were can I access last ISMA proceeding?”

– “Looking for a specific CFPS doesn't seem to work any more”

– “Would be nice to have individual access (user id and password), rather than having to access via a single corporate user id/password.”

My access to the IFPUG website meets my needs.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


- Agenda

- Summary


• Findings


– A significant number of the comments claimed they did not understand this “question” which raises doubts about the response (if more people did not understand but responded anyway).


– Comments divide roughly into 4 types of responses:

– I didn’t understand the “question”

– I live in the US and I’m fine

– I don’t live in the US, I don’t have any local IFPUG access and that is fine

– I don’t live in the US, I don’t’ have any local IFPUG access, we need more

My access to IFPUG where I live meets my needs.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– There was a large neutral vote which might reflect the tone of a lot of the comments – Members simply don’t know if volunteers are sufficiently recognized because they don’t know who they are.


– The comments that where not “Don’t know” generally thought more could be done.

– “They used to at least have a volunteer recognition evening”

– “PMI - PMP volunteers are a good example the way they should be rewarded.”

– “Should be remembered in the newsletter or Web site”

The volunteers who run IFPUG are sufficiently recognized.

Answer OptionsResponse Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Strong Majority of Members agree with this statement


– A few dissenting comments felt that recertification should be based on competence not service and that there might be more appropriate ways to recognize service (see Questions 23)

I believe it is appropriate to credit volunteers for their effort in the recertification process.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


- Agenda

- Summary


• Findings

– A majority of Members would like to volunteer. This is an interesting response because it does not seem to correlate with recent experience? Perhaps IFPUG is not making it easy for Members to contribute?


– Most of the comments were from Members who already serve on Committees – simply recording that fact.

– Another theme in the comments was that some international members felt participation would be difficult because of their limited English language skills

– Finally, a few Members reported that they do not have time.

I would like to volunteer for IFPUG committees.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Strong majority of Members agree with this statement


– Few comments. Most report that the experience has been very rewarding.

– One comments raises concerns that IFPUG could easily address:

– “I do not believe that the overall concept of volunteerism is sufficiently marketed or promoted within IFPUG. … we should restructure the entire volunteer selection process … each person should not serve on multiple committees … We need to identify in new terms (not from the IFPUG in a box presentation) the benefits of volunteering in IFPUG, and more importantly, allow more people to become involved.”

– I don't think I would get much credit for that within the company. I have seen that with other colleagues that did volunteer.

I see benefit in volunteering for IFPUG committees.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Strong majority of Members agree with this statement


– The only real dissent from this view in the comments is where members feel that Certification is the most valuable part reason for membership.

Access to information is the most valuable part for my IFPUG membership.

Answer Options

Response Frequency

Response Count



0.0%

10.0%20.0%

30.0%

40.0%50.0%

60.0%

StronglyAgree


- Agenda

- Summary


• Findings



– Surprisingly few comments on this one – again, the theme here is that information, certification and fellow members are equally important – no one is more important than the others.

Access to expertise of my fellow members is the most valuable part for my IFPUG membership.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Strong majority of Members agree with this statement.

– This response expresses more dissatisfaction with the IFPUG status quo than any other in the survey. While most statements have been intentionally worded positively (“What we do now is good). This one is worded intentionally with the opposite sense. If Members truly want more services we would expect lots of suggestions in the comments but there are relatively few (only 19 Members bothered to comment). It is possible that some Members responded to this statement from a general sense of satisfaction with IFPUG and, hence, “agreed” with everything. It is also possible that this is a natural response to “more is better than less.”


– Some good, specific ideas which should be reviewed in detail.

I would like to see more member services from IFPUG.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Member opinion is divided on this question.

– Slightly more Members disagree than agree but here is a strong group who are neutral.


– A number of members acknowledge that their response to this question is driven by he fact that their company pays

– A few comments reveal that IPUG Membership is more expensive for individuals than IEEE, ACM or PMI

– A number of Members might be willing to pay more depending on the particular new services being offered. This suggests a “pay for usage” approach?

I would be willing to pay more for more member services from IFPUG.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Members are divided on this statement although more agree than disagree

– An interesting theme in the comments was that there I little more that IFPUG can cut back without disappearing.


– A number of members commented that they would prefer to reserve judgment until they could see specific proposals

I think that IFPUG should increase membership fees if needed to avoid cutting back services.

Answer Options

Response Frequency

Response Count



0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Member opinion is divided on this statement

– More Members disagree than agree


– A number of Members commented that they consider they already have a local organization (e.g. US, Italy, Netherlands)

– A number of comments expressed doubts or had questions about what services/value such local offices would provide.

I would be willing to pay an extra 10% membership fee to support an IFPUG office for my region/country.

Answer Options

Response Frequency

Response Count



0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

StronglyAgree


- Agenda

- Summary


• Findings

– A majority of Members agree with this statement

– Like Question 29, agreement in this case is an expression of dissatisfaction with the status quo.


– There few comments on this questions but, again like Q29, the biggest theme was “It depends on the services being offered.”

– Again, there were some interesting specific suggestions e.g. “A regular magazine would be nice”, “SFPUG in Spain have no content and the CPM is not translated into Spanish”, “IFPUG is an international organization with international members but all conferences, workshops etc are held in US.”

I would like more IFPUG services in my region/country to better justify the membership fees.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Members have mixed opinions on this statement. Slight more disagree than agree which suggests there is dissatisfaction with the status quo.


– “Technology is moving rapidly and the technical papers are too slow to respond.”

– “Please, aren't we still waiting for the "counting web sites" technical paper to be re-issued?”

– “The technical papers are old and not the true reflection of the current IT developments”

– “Limited technical papers, when you think about publications such as Cross-talk. IFPUG does not solicit nor publish technical papers, such as StickyMinds; this would be a huge service offering to IFPUG members.”

IFPUG provides the right amount of technical papers to meet my needs (e.g. to address my estimation-related challenges).

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


- Agenda

- Summary


• Findings

– While almost half of the Members agree with this statement, over one-fifth disagree.

– The comments suggest that some Members would prefer a quarterly publication.


– In addition to a significant number of requests for a quarterly publication, comments also suggested that MetricViews should be distributed by email or posted on the website or both.

– Several Members suggested that a more frequent, electronic MetricViews could save costs, address the desire for more technical papers or go some way to improving Member services.

Receiving the IFPUG MetricViews twice a year is sufficient.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Member responses to this statement are very evenly divided


– The most common negative comment seems to be the absence of an official voice, “Need definitive views of CPC on occasions.”

– While the interaction is appreciated, it sometimes leads to, “lots of rambling, inconsistencies, not easy to find all relevant info in concise manner.”

– On the positive side. “Collaboration with other CFPSs is best type of assistance,” is tempered by, “It helps, but no bulletin board is going to cover 100%.”

The IFPUG Bulletin Board solves all my needs for specialist assistance on function points.

Answer Options

Response Frequency

Response Count



0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Almost half of Members agree but a significant minority disagree.


– There is demand for Spanish

– A large proportion of the comments assert that they are OK because they speak English – this may be an indicator that those of our members who are not English speakers may be significantly underrepresented in the comments.

IFPUG & CPM information is available in enough languages today.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary


• Findings

– More Members disagree than agree with this statement. There is an unusually large contingent who “Strongly Disagree”.

– This is an area that needs to be addressed


– There were a relatively high number of comments on this statement

– The common theme of the comments was that more diverse examples of all sorts are needed – not just real-time.

– There were a number of requests for examples dealing with newer technologies.

I feel IFPUG provides sufficient numbers of fully resolved, real-time application function point counting examples.

Answer Options

Response Frequency

Response Count



0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%

StronglyAgree


- Agenda

- Summary

IFPUG Membership – Questions 39 - IFPUG Membership – Questions 39 - 5050

IFPUG Membership – Questions 39 – 50 (Details)

- Agenda

- Findings

IFPUG Membership - Questions 39-50

• General considerations for this section– Members pro: include those that agree and strongly agree– Member against: include those that disagree and strongly disagree – Similar ideas found within answers were captured as “Common Themes” (CTs)

• Findings – Almost half of the members skipped these questions– Most of the questions (7 from 11) have a high percent of members that responded positively (agree/strongly agree)– Three questions had a high percent of members that are indifferent (Q47, Q48, and Q49)– Q43: 58.1% of members considered the question N/A; the number of members pro and against are equal

IFPUG Membership – Question 39

• Findings

– 81.5% of members believe that IFPUG membership represents a value to them

– Only 3.7% of members consider that IFPUG membership isn’t valuable to them

– A general idea is that the IFPUG membership has an indirect value to its members


– It is valuable only to maintain my certification

– My company likes me to have it

– It’s value is rapidly diminishing

– I am no longer in a role where the membership will assist me

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


- Agenda

- Summary


• Findings

– 72.9% have the membership paid by their company vs. 9.1% of members that don’t.

– 7.9% are indifferent (possible a mixed situation!!)

– 19.1% members don’t have the membership paid by the company


– Yes, the company has a corporate membership

– Not any more, or not for much longer

– It is valuable only to maintain my certification

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Almost half of the members that responded to this question consider to pay for their IFPUG membership if their company will not cover it any longer

– 26.1% of members are indifferent

– Percent members that are indifferent is very close to percent members that will not consider paying the IFPUG membership


– Depends in what the fee will be

– Depends if my company will see any value in it

– It depends on my career path

– Yes, I need to retain my certification

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%

StronglyAgree


- Agenda

- Summary


• Findings

– 44.2% of members consider the membership value enough to pay for it than the members that don’t (16.5%)

– 16.5% of members considered this question not applicable



– Depends on the job; IFPUG has done almost nothing to encourage it.

– Hard decision if the membership dues changed

– My company will not pay for the individual membership

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

StronglyAgree


NotApplicable

- Agenda

- Summary


• Findings

– More than half of the members (58.1 %) consider this question not applicable

– The number of members who consider the CSMC certification valuable is equal with the number of members who don’t (7.3%)



– Not CSMS certified

– CSMS is not recognized/ valued in my organization

– IFPUG has not marketed enough, so it’s not demand for it.

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

StronglyAgree


NotApplicable

- Agenda

- Summary


• Findings

– More than half of the members (52.9 % ) who answered this question believe that IFPUG membership represent a good value for the money



– Not me, but the company pays

– The value is to have the CFPS and not the membership

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– 62.4% of members would be willing to work on an IFPUG Committee focused on their region of the world vs. 11.6% who would not.



– I don’t have the time

– I am currently a member

– Yes, if qualified;

– Yes, if it has its rewords

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

StronglyAgree


- Agenda

- Summary


• Findings

– A high percentage of members (67.6 %) consider that IFPUG membership is valuable to their company vs. those who don’t (10.2%)



– It is becoming less valuable (due to issues such as multiple media)

– Would be helpful if IFPUG would advertise more

– Not sure it will be due to re-alignment and evolving business priorities

– The company doesn’t care

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

StronglyAgree


- Agenda

- Summary


• Findings


– 28.1% of members are willing to accept a higher membership fee vs. 20.8% who are not.


– Is my company decision to make

– More access to events in the region to gain recertification credits

– Keep the membership option for the ones that are really interested in it

– Yes, but under certain conditions (complete access to all IFPUG publications, conferences materials and papers, improve website content, create charters where to meet)

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


- Agenda

- Summary


• Findings– 41.6% of members are indifferent

– 39.3% of members are interested to participate in this type of program vs. 19.2% who are not

• Comments Summary– Already doing it

– Depends on the details

– Not so sure what that means

– This might be advantageous for consulting groups only (if you

are not working on FP/estimation full time)

– Use the PMI structure – credits for re-certification

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

• Findings


– The percent of members that believe IFPUG has a better structure than other organizations is slightly higher than the percent of those who don’t


– Companies with a better structure/fee – ASQ, PMI (provides more info at less cost), SEI, IEEE, ACM, ICASA, NESMA, PDMA, SDN

– I am not aware of similar organizations

– I am not familiar with other organization’s structure; I can not compare

– Mandatory retesting CFPS every 3 years is atypical; annual membership should not be required to maintain certification

– CT 5: Working in a committee doesn't bring any benefit to me


0.0%

10.0%

20.0%

30.0%40.0%

50.0%

60.0%

70.0%

80.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Members are divided on this statement although more agree (38.6%) than disagree (27.1%)



– I am interested

– It is not up to me

– Is very interesting but need more details

– This might be interesting for my company

– Not at this time

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


- Agenda

- Summary

ISMA Conference/WS/Courses ISMA Conference/WS/Courses Questions 51 - 67Questions 51 - 67

ISMA Conference/WS/Courses – Questions 51 – 67 (Details)

- Agenda

- Findings

ISMA Conference/WS/Courses – Question 51

Response Frequency

Response Count

12.9% 3828.6% 8440.8% 12011.6% 346.1% 18

45294116

Neutral

The annual ISMA conference is valuable to me.

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment

• Findings

– 41% in favor

– Around 19% see little value


– Very useful discussions but must remain relevant

– Less useful with lower attendance levels

– Too far away, too US centred and very expensive

– Never been able to attend

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

• Findings

– Result of votes unclear but comments push towards Spring

– 2/3 of people actually don’t seem to care

– Around 22% prefer spring 14% prefer autumn


– Spring is better because funding is easier

– Don’t care when it is

– Fall is preferable

– Never been able to attend

Response Frequency

Response Count

Response Frequency

Response Count

3.5% 10 6.1% 1810.8% 31 15.6% 4671.1% 204 68.4% 20110.5% 30 6.5% 194.2% 12 3.4% 10

18 24287 294123 116

Comment

I prefer the ISMA conference during Fall.

I prefer the ISMA conference during Spring.

Neutral

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

ISMA Conference/WS/Courses – Questions 52 and 53

0.0%10.0%20.0%30.0%40.0%

50.0%60.0%70.0%80.0%

StronglyAgree


0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

StronglyAgree


Q52 Q53 Q52 Q53

- Agenda

- Summary

Response Frequency

Response Count

Response Frequency

Response Count

Response Frequency

Response Count

9.9% 29 5.4% 16 9.5% 2823.1% 68 17.0% 50 19.0% 5636.4% 107 34.7% 102 33.0% 9720.7% 61 22.4% 66 21.4% 639.9% 29 20.4% 60 17.0% 50

27 61 43294 294 294116 116 116

Neutral

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment

This year I did not attend the ISMA conference, the reason

was not the location.

This year I did not attend the ISMA conference, the reason

was not the cost.

I always try to attend the ISMA conference.

ISMA Conference/WS/Courses – Questions 54, 55 and 56

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

StronglyAgree


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


Q55Q54 Q56

Q55Q54 Q56

- Agenda

- Summary

• Findings

– 33% of members try to attend conferences

– 42% did not attend because of cost, 38% because of location


– Cost was critical

– Bad Location

– Good Location

– Other comments

–Some respondents attended (Q54 &55)

ISMA Conference/WS/Courses – Questions 54, 55 and 56 (Cont.)

- Agenda

- Summary

• Findings

– Only 3.5% of people thought fees were too low

– 83% believed that speakers should receive a discount


– Fees are on a par with other conferences

– Travel costs make all cost too much

– Discount for speakers

* 50% Discount 5 * 100% Discount 5

– Put fees up and put more into the conference

Response Frequency

Response Count

Response Frequency

Response Count

0.0% 0 2.0% 63.4% 10 15.6% 4655.8% 164 35.0% 10331.3% 92 36.1% 1069.5% 28 11.2% 33

13 36 36294 294116 116skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment

Neutral

It is appropriate for presenter to pay the conference fee.

The fees for ISMA conference are too low.

ISMA Conference/WS/Courses – Questions 57 and 58

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


Q57 Q58 Q57 Q58

- Agenda

- Summary

• Findings

– 56% of respondents agreed

– Only 12% didn’t agree


– They funded it but it is hard to get approval

– Make it available on-line

Response Frequency

Response Count

23.5% 6933.0% 9731.3% 929.2% 273.1% 9

26294116

Neutral

I would like to attend the ISMA, but my company does not provide the necessary funding.

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment


0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

StronglyAgree


- Agenda

- Summary

• Findings

– 38% of respondents said they got a lot from conference

– Only 6% didn’t agree


– I got no value from conference

– Networking is more important information

– Make things available on electronic media

Response Frequency

Response Count

5.1% 1533.0% 9755.4% 1634.8% 141.7% 5

19294116

Neutral

The take-aways from the ISMA conference are of sufficient value to the participants.

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment


0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


- Agenda

- Summary

Response Frequency

Response Count

3.4% 1026.9% 7961.6% 1817.1% 211.0% 3

20294116

Neutral

At the conference, ISMA does a good job of recognizing the local champions (individuals as well as organizations) by awards, etc.

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment

• Findings


– 8% didn’t agree


–Yes - but only 2008

–No

–Limited

–Don't like the idea

–No idea


0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

StronglyAgree


- Agenda

- Summary

• Findings




– Move the conferences round the world

– Conference should be where most members are

(No longer US)

– Fine for US members

– International conferences as well

– There's a world outside US

Response Frequency

Response Count

7.8% 2328.2% 8337.8% 11114.6% 4311.6% 34

50294116

Neutral

Holding the ISMA conference annually at a city in the USA is a good way to connect with the membership.

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


- Agenda

- Summary

Response Frequency

Response Count

9.9% 2932.3% 9539.5% 11611.2% 337.1% 21

7294116

Neutral

The ISMA conference is an important part of my membership value.

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment

• Findings




– Considering that one need not be a member to attend, how does this offer any value?

– But I pay extra for it...it is not what I get for my membership.


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

Response Frequency

Response Count

Response Frequency

Response Count

Response Frequency

Response Count

29.3% 86 29.9% 88 7.8% 2338.8% 114 48.3% 142 31.6% 9326.9% 79 15.3% 45 39.5% 1164.1% 12 5.1% 15 14.6% 431.0% 3 1.4% 4 6.5% 19

19 26 17294 294 294

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment

I prefer IFPUG courses being provided on-line

(web based).

I prefer IFPUG courses being provided during the conference.

Neutral

I prefer IFPUG courses being provided in my local

area.

ISMA Conference/WS/Courses – Questions 64, 65 and 66

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

StronglyAgree


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


Q65Q64 Q66

Q65Q64 Q66

- Agenda

- Summary

• Findings

– 67% of respondents would like local courses

– 78% would like to see courses on-line

– 39% Would like training to continue at conference


– Would like local courses

– Use distance learning/electronic media

– As an add on to other classes

– Like face to face courses

– Must be wider than conference

ISMA Conference/WS/Courses – Questions 64, 65 and 66 (Cont.)

- Agenda

- Summary

Response Frequency

Response Count

13.3% 3926.5% 7832.3% 9520.4% 607.5% 22

27294116

Neutral

I know that IFPUG courses generate PMI-PMP PDUs.

skipped question

Answer Options

Strongly Disagree

Agree

answered question

Disagree

Strongly Agree

Comment

• Findings


– 28% clearly did not know


–Didn't know

–Why can't courses generate CEUs as well

–Not relevant/didn't understand question


0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

StronglyAgree


- Agenda

- Summary

CFPS and CSMS CertificationsCFPS and CSMS CertificationsQuestions 68 - 77Questions 68 - 77

CFPS and CSMS Certifications – Questions 68 – 77 (Details)

- Agenda

- Findings

CFPS and CSMS Certifications – Question 68

• Findings

– Most people( nearly 90% of CFPS exam test takers) think that CFPS exam is challenging

– Less than 5% people think the exam is easy


– The exam time is too short to finish all the questions

– Exams are frequently needlessly tricky with lots of negative logic

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

StronglyAgree


NotApplicable(I have not

taken aCFPS exam)

- Agenda

- Summary

• Findings

– Around half of CSMS exam takers do not think that exam is so challenging, it seems that the CSMS exam is not as difficult as CFPS exam

– Most respondents did not take the CSMS exam


– The exam is too expensive for I have to take the conference


0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

StronglyAgree


NotApplicable(I have not

taken aCSMSexam)

- Agenda

- Summary

• Findings

– Many people (around 70%) prefer to taking the automated CFPS exam

– Only few people (around 11%) are unhappy with the automated CFPS exam


– Automated CFPS exam is cheaper and more convenient

– It would be better to have the online vendor card during the exam


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

• Findings

– People (around 50%) like to take the web based CSMS


– CSMS exam needs more promotion in the aspect of industry value


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

• Findings

– Most people (around 70%) agree that certification is the most valuable part in membership

– Around 8% do not think so


– Networking and conference are also very valuable for membership

– CPM is valuable for my membership


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

• Findings

– More than 50% people feel happy about the certification process

– Around 18% are unhappy for the certification process


– 3 yrs for the certification term is too short

– A process like PMI-PDU is necessary

– 90% is too much for passing criteria

– Ongoing membership should be a criteria for ongoing certification


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

StronglyAgree


- Agenda

- Summary

• Findings

– In contrast with the certification process, there is about 33% people feel happy about the recertification process

– Around 30% are unhappy for the recertification process, the proponents are almost same with the opponents for this question


– Recertification should only be required upon new releases of CPM

– CFPS Certification Extension Program (CEP) should be more flexible and easier

– Other comments are similar with question 73


0.0%

5.0%10.0%

15.0%20.0%

25.0%

30.0%35.0%

40.0%

StronglyAgree


- Agenda

- Summary


• Findings

– Around 45% people think that CPM is unambiguous

– However, there is about 20% people is against such opinion


– there will always be issues but the CPM is getting better with each update

– CPM does not relate to current applications/example in the industry/trend

– The GSC must be reviewed and updated to reflect the current technical situation

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

• Findings

– Nearly 40% people think it is unnecessary to have tiers of membership

– Slightly more than 20% people think it is good to have the new membership structure


– The tier needs to be based on membership years and/or volunteer committee participation.

– IFPUG would need to convince members and the marketplace of the benefit


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

• Findings

– Slightly more than 30% people dislike the idea

– Around 28% people support the idea. Notice, the percentages are very close


– Care is needed to differentiate between recognition and paid advertising

– There could be a benefit in promoting the acknowledged guru's as well as regional champions


0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

StronglyAgree


- Agenda

- Summary

03-23-05 ifpug membership committee membership survey – final analysis april, 2009 page 1

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