03. bmo mock exam

8/14/2019 03. BMO Mock Exam

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Examination code :

IBVP4BMO1

Subject/module:

Behaviour Management & Organisations

Date: Starting time: School:

International Business School

Room: Year: Duration:

2 hours

During the Exam the following Lecturers can becontacted;Name: G. Coughlan

Number of pages: 7

Aids and appliances:

X Exam Paper (lined)

X Scribble Paper

X UOCG Form

O Calculator: Casio fx-82MS or Casio fx-85MS

O Book: ____________________________ (no copies and no notes allowed)

O Book: ____________________________ (copies and notes allowed)

O Other _________________________________________________________

Hand in Exam:X yes O noHand in Exam paper: X yes O noHand in Scribble paper: X yes O no

Particulars:

If this is a multiple choice exam: It is not allowed to write the answers on the exam paper

itself. You are only allowed to circle your answer. Not sticking to these rules will beconsidered giving the opportunity to cheat and will lead to an exam board case.

Good Luck!

Student Name : Year: Student Number:

Class:


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The exam consists of two sections, section A and section B. Each section counts for 50% of the grade.

It is recommended to use one hour to answer each section. Section A consist of a multiple choiceexam. Please write no answers on the exam paper but write your answers on the red paper. Section B

consist of two open questions. Please write you answer on the lined exam paper.

Section A: 40 Multiple Choice Questions

1. Which of the following is not one of the four primary management functions?

a. controllingb. planning

c. staffingd. organizing

2. Which of a manager's primary roles requires the manager to define an organization's goals,establish an overall strategy for achieving these goals and develop a comprehensive

hierarchy of plans to integrate and coordinate activities?

a. controllingb. planningc. staffing

d. coordinating

3. Mintzberg concluded that managers perform 10 different, highly interrelated roles. Whichof the following is one of the broad categories into which these roles could be grouped?

a. intrapersonalb. institutional

c. decisionald. affective

4. Which of Luthans' managerial activities involves socializing, politicking, and interactingwith outsiders?

a. traditional management

b. communicatingc. human resource managementd. networking

5. Which of the following statements is true about the term "ability", as it is used in the fieldof organizational behaviour?

a. It refers to an individual's willingness to perform various tasks.

b. It is a current assessment of what an individual can do.c. It refers exclusively to intellectual skills.

d. It refers exclusively to physical skills.


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6. Which of the following is not a dimension of intellectual ability?a. number aptitudeb. perceptual speed

c. spatial visualizationd. dynamic flexibility

7. Research shows that which of the following is likely to decrease as a worker grows older?a. productivity

b. likelihood of quittingc. absenteeismd. vacation days taken

8. Experiments performed by Pavlov led to what theory?a. classical conditioningb. operant conditioning

c. social learningd. method reproduction

9. Operant conditioning argues that ________.a. behaviour is reflexive

b. behaviour is unlearnedc. behaviour is a function of its consequencesd. the tendency to repeat a behaviour is very strong

10. Social learning theory would best describe the learning in the following situation?a. an employee works through lunch several days in a row after being told by her boss that she

will receive extra pay.b. a man learns how to perform yoga by watching a videotape of a yoga teacher.

c. a child always addresses his grandmother politely after he is given candy as a reward for his

good manners.d. a man stops wearing brightly colored shirts to work after being teased for doing so by his co-

workers.

11. What is the relationship between what one perceives and objective reality?a. They are the same.

b. They can be substantially different.c. They should be the same.

d. They are rarely if ever the same.

12. When individuals observe another person's behaviour, they attempt to determine whether

it is internally or externally caused. This phenomenon is most directly relevant to which of

the following?a. the Pygmalion effectb. projection theoryc. attribution theory

d. selective perception theory

13. Which of the following is an example of externally caused behaviour?a. An employee is late because he was partying late and then overslept.b. An employee is late because of a flat tire.

c. An employee was fired because he slept on the job.d. An employee was promoted because he was hard working.


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14. If everyone who is faced with a similar situation responds in the same way, attribution

theory states that the behaviour shows ________.

a. consensus

b. similarityc. reliabilityd. consistency

15. Shortcuts in judging others include all of the following except ________.a. stereotypingb. halo effectc. projection

d. self-serving bias

16. What is the first step in the Rational Decision-Making Model?a. developing alternatives

b. defining the problemc. identifying the decision criteria

d. weighing the decision criteria

17. In Maslow's hierarchy of needs, what is the term used for the drive to become what one iscapable of becoming?

a. perfectionb. self-actualization

c. hypo-glorificationd. self-esteem

18. Which of the following theories was proposed by Douglas McGregor?a. Hierarchy of Needs Theory

b. Theories X and Y

c. Two-Factor Theoryd. ERG Theory

19. Which of the following appears to be the combination of needs found in the best managers?a. high nAch, high nPowb. high nAch, low nPowc. high nPow, low nAffd. low nPow, high nAff

20. According to Bandura, what is the most important source of increasing self-efficacy?a. arousal

b. verbal modelling

c. verbal persuasiond. enactive mastery

21. When people perceive an imbalance in their outcome-input ratio relative to others________.

a. reinforcement theory is imbalanced

b. expectancy theory is violatedc. equity tension is createdd. distributive justice is questioned


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22. Which of the following is not a predictable choice when employees perceive an inequity?a. change their inputsb. change their outcomes

c. choose a different referentd. aquire more tenure

23. What term is used for feelings that tend to be less intense than emotions?a. affect

b. cognitionc. moodsd. thoughts

24. Which of the following is not one of the six universal emotions, as agreed upon by mostcontemporary researchers?

a. anger

b. fearc. hate

d. sadness

25. Which of the following is not true concerning cultural influences impacting emotions?a. Cultural factors influence what is or isn't considered as emotionally appropriate.b. What's acceptable in one culture may seem unusual or even dysfunctional in another.c. All cultures agree on the interpretation they give to emotions.

d. There tends to be high agreement on what emotions mean within cultures.

26. Which of the following is a mood dimension consisting of nervousness, stress and anxiety atone end and relaxation, tranquility, and poise at the other?

a. positive regard

b. static regard

c. negative affectd. emotional range

27. Which of the following is the term used for the strength with which individuals experience

emotion?

a. emotionality

b. affect intensityc. crank response

d. adaptability

28. Julia, Bree and David work in different departments, but often eat lunch together. They are

an example of what type of group?

a. formalb. informalc. commandd. task

29. Which of the following is not one of the most common reasons people join groups?a. securityb. statusc. equity

d. power


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30. In the second stage of group development ________.a. close relationships are developedb. the group demonstrates cohesiveness

c. intragroup conflict often occursd. the job task is performed

31. What term is used for the process by which an individual's desire for acceptance by thegroup and the pressure by the group on individual members to match its standards results

in a change in individual attitudes and behaviours?

a. conformityb. coercion

c. commitmentd. convergence

32. What term is used for antisocial actions by organizational members who voluntarily violate

established norms and that result in negative consequences for the organization, its

members, or both?

a. ethical dilemmasb. deviant workplace behaviourc. abnormal behaviour

d. discommitment behaviour

33. What term is used for the socially defined position or rank given to groups or groupmembers by others?

a. regency

b. authorityc. statusd. command

34. Individual decisions are generally preferable to group decisions when which of thefollowing is sought?

a. speedb. creativityc. acceptanced. quality

35. Which of the following is an effective means of countering social loafing?a. increase the rewards the group is given if it succeedsb. increase the amount by which the group's progress is monitoredc. provide means by which individual efforts can be identified

d. increase the size of the group

36. Which one of the following dichotomies of organizational structure specifically defineswhere decisions are made?

a. complexity/simplicity

b. formalization/informalizationc. centralization/decentralization

d. specialisation/enlargement


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37. A plant manager who organizes the plant by separating engineering, accounting,

manufacturing, personnel, and purchasing into departments is practising ________

departmentalization.

a. target customerb. productc. functional

d. geographic

38. The unbroken line of authority that extends from the top of the organization to the lowestechelon and clarifies who reports to whom is termed ________.

a. chain of command

b. authorityc. span of control.

d. unity of command

39. The unity-of-command principle states which of the following?a. Managers should limit their oversight to a maximum of 12 employees.

b. Managers should oversee 1 - 4 employees on average.c. An individual should be directly responsible to only one supervisor.d. Managers should provide direction to their employees in a unified fashion.

40. If a job is highly formalized, it would not include which of the following?a. clearly defined procedures on work processes

b. explicit job descriptionc. high employee job discretion

d. a large number of organizational rules

Section B: 2 Essays

Question 1: Group Behaviour (25 points)a) Name the 5 stages of group development model (5 points)b) Explain the criticisms of this model? (2 points for each criticism; total 10 points)c) Explain how cultural differences may affect group behavior (10 points)

Question 2: Motivation (25 points)a) Define what motivation is and what its 3 key elements are (3 points for definition and 2

points for each key element; total 9 points)b) Explain what Lockes goal setting theory is and why it can lead to increased

organizational performance. (5 points for definition and 5 points for explanation ofincreased performance; total 10 points)

c) Name 2 factors that affect the relationship between goals and performance. (6 points)

END OF EXAM

03. bmo mock exam

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