03/06/2014 call center overview

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03/06/2014 Call Center Overview. FCAT Spring RMS 2014 EOC Spring 2014. Today’s Agenda. Overview of all Florida Assessments Grades FCAT RMS: 3-10 and Retakes EOC: 7-11 Subjects Grade 3 Reading and Mathematics Grade 4 Reading and Mathematics Grade 5 Reading, Mathematics, and Science - PowerPoint PPT Presentation

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Page 1: 03/06/2014 Call Center Overview
Page 2: 03/06/2014 Call Center Overview

03/06/2014Call Center Overview

FCAT Spring RMS 2014EOC Spring 2014

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Today’s Agenda•Overview of all Florida Assessments– Grades

○ FCAT RMS: 3-10 and Retakes○ EOC: 7-11

– Subjects○ Grade 3 Reading and Mathematics○ Grade 4 Reading and Mathematics○ Grade 5 Reading, Mathematics, and Science○ Grade 6 Reading and Mathematics○ Grade 7 Reading and Mathematics○ Grade 8 Reading, Mathematics, and Science○ Grade 9 Reading○ Grade 10 Reading○ Retake 2.0 Reading, and Mathematics○ EOC Algebra 1○ EOC Geometry○ EOC Biology 1○ EOC US History○ EOC Civics

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Online Administrations– Online FCAT Subjects (All FCAT tests require seal codes)○ Grade 5 Mathematics○ Grade 6 Reading and Mathematics○ Grade 7 Reading○ Grade 8 Reading○ Grade 9 Reading○ Grade 10 Reading○ 2.0 Reading Retake○ Mathematics Retake (No seal code)

– Online EOC Subjects (No seal codes)○ Algebra 1○ Geometry○ Biology 1○ US History○ Civics

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FCAT Spring RMS 2014• Calendar of Events (K05111035)– PreID/SDU Windows○ Window 1: 1/6/14 – 1/31/14○ Window 2: 2/3/14 – 2/28/14

– TAMs and Work Folders DID: 2/7/14– Test Materials DID: 3/14/14–District Certification Closes: 3/21/14– PreID Labels/Rosters DID:○ Wave 1: 3/14/14○ Wave 2: 3/28/14

– Additional Order Windows○ TAMs: 2/10/14 – 3/14/14○ TAMs and Test Materials: 3/17/14 – 5/27/14

– Session Setup: 3/3/14 – 5/7/14– Proctor Caching Window: 3/31/14 – 5/7/14

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FCAT Spring RMS 2014• Calendar of Events (K05111035 continued)– Test Administration Windows○ Retakes: 4/7/14 – 4/15/14○ Grade 3 Reading and Mathematics: 4/14/14 – 4/30/14○ Grades 4,7,8 Mathematics 4/14/14 – 5/2/14○ Grades 4,5,6,7,10 Reading 4/14/14 – 5/2/14○ Grades 5 & 8 Science 4/14/14 – 5/2/14○ Grade 5 & 6 Mathematics 4/14/14 – 5/7/14○ Grade 8 & 9 Reading 4/14/14 – 5/4/14

– Return of Materials○ Grades 6,7,10 Reading – 5/2/14○ Grades 5,6 Math and Grade 8,9 Reading – 5/8/14

– Return of Not to Be Scored Materials○ 5/16/14

– Reports: Reporting dates to be posted after Florida Department of Education sends notification to districts.

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EOC Spring 2014• Calendar of Events (K75116285)– PreID/SDU Window: 3/10/14 – 3/21/14– TAMs Due in Districts (Available as AO): 11/8/13–Materials Due in Districts: 04/01/14– PreID Labels/Rosters and Work Folders DID: 4/10/14– Additional Orders○ TAMs only: 3/11/14 – 4/1/14○ TAMs and Test Materials: 4/2/14 – 6/6/14

– Session Set Up: 3/24/14 – 6/2/14– Proctor Caching Window: 4/14/14 – 6/2/14

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EOC Spring 2014• Calendar of Events (K75116285 continued)– Test Administration Window○ US History: 4/21/14 – 5/16/14○ Algebra 1: 4/21/14 – 5/16/14○ Civics: 4/21/14 – 5/16/14○ Biology 1: 4/21/14 – 5/23/14○ Geometry: 4/21/14 – 5/23/14

– Return of Materials○ US History: 5/6/14○ Civics: 5/6/14○ Algebra 1: 5/13/14○ Biology 1: 5/13/14○ Geometry: 5/19/14

– Return of Not to Be Scored Materials○ 5/30/14

– Reports: Reporting dates to be posted after Florida Department of Education sends notification to districts.

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District Training

•Technology Training/District Assessment Coordinator/School Assessment Coordinator trainings posted to http://flassessments.com/training.

•Trainings will be recordings only, there will be no live trainings for this spring.

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PearsonAccess Administrative Management• Account information– CSC is approved to unlock customer accounts as calls/emails are received. – CSC can reset passwords upon request.○ PearsonAccess - Live Site ○ PearsonAccess - Training Center

• CSC is allowed to inform customers what their username is.

• Per FDOE policy, CSC agents are not allowed to extend the expiration dates on customer accounts. Expiration date extension requests should be forwarded to the PT for follow-up.

• District and School Coordinators will create accounts as needed for district/school staff and test administrators.

• Districts should contact FDOE when requesting new PearsonAccess accounts due to verification policy. FDOE can be reached at (850)-245-0513.

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Additional Orders

• Additional orders can be submitted under Test Setup > Order Additional Materials and Tracking within PearsonAccess.

• District staff can submit additional orders.

• Additional orders will arrive in districts within a week of submission.

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Test Session Set Up

• Florida uses TestNav 6.9 for online testing.

• Proctor Caching can be performed two weeks before testing begins.

• Proctor Caching is required for Florida schools.

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Additional Information

• Student ID Changes - K35249014

• Session Rosters now available in Excel format

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Questions?