03.+mcectcl+qm

1

MSETCL CORPORATE

OFFICE

PRAKASHGANGA, MUMBAI

MSETCL/CO/QM/ 01

ISSUE/REV : 01/00

DATE : 01.08.06

APPROVED BY MD

ISSUED BY MR

CORPORATE QUALITY MANUAL

Section Contents Page No.

QM/1 Introduction (Vision/Mission statement)…………. 01 QM/1 Revision /Amendment of record………………… 01 QM/1.0 Scope……………………………………………… 02 1.1 General……………………………………………… 02 1.2 Exclusions………………………………………… 06 QM/2 Normative References…………………………… 06 QM/3 Terms and Definitions …………………………… 07 QM/3.1 Abbreviation………………………………………… 07

QM/4 Quality Management System…………………… 09 4.1 General Requirements……………………………… 09 4.2 Documentation Requirements ……………………...11 4.2.1 General……………………………………………….. .11 4.2.2 Quality manual……………………………………….. 12 4.2.3 Control of Documents………………………………...12 4.2.4 Control of Records…………………………………… 16 QM/ 5 Management Responsibility………………………….16 5.1 Management Commitment………………………… 17 5.2 Customer Focus……………………………………….17 5.3 Quality Policy…………………………………………..18 5.4 Planning………………………………………………..20 5.4.1 Quality Objectives……………………………………..21 5.4.2 Quality Management System Planning……………..22 5.5 Responsibility, Authority and Communication……..23 5.5.1 Responsibility and Authority………………………….23 5.5.2 Management Representative……………………… 29 5.5.3 Internal Communication………………………………29 5.6 Management Review………………………………….29 5.6.1 General…………………………………………………29 5.6.2 Review Input…………………………………………...30 5.6.3 Review Output…………………………………………30 QM/ 6 Resource Management……………………………….30 6.1 Provision of Resources………………………………..30 6.2 Human Resources……………………………………..31 6.2.1 General……………………………………………… .31

6.2.2 Competency Awareness and Training………………31 6.3 Infrastructure………………………………………… 32 6.4 Work Environment…………………………………… 33

INDEX

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Section Contents Page No.

QM/ 7 Service Realization……………………………………. 33 7.1 Planning of service realization….…………………… .33 7.2 (A) Customer-related processes [MSETCL]……………. 34 7.2 (B) Customer-related processes [MSEDCL]……………. 34

7.2.1 Determination of requirements related to the service 35 7.2.2 Review of requirements related to the product…… . 36 7.2.3 Customer communication……………………………... 37 7.3 Design & Development ……………………...37 7.3.1 Design & Development planning……………………...38 7.3.2 Design & Development inputs………………………....39 7.3.3 Design & Development output………………………...39 7.3.4 Design & Development review………………………...39 7.3.5 Design & Development verification………………….. 40 7.3.6 Design & Development validation……………………..40 7.3.7 Control of Design & Development changes………… 40 7.4 Purchasing………………………………………………40 7.4.1 Purchasing process…………………………………….40 7.4.2 Purchasing information………………………………...41 7.4.3 Verification of purchased service……………………. .41 7.5 Product and service provisions……………………… .41 7.5.1 Control of product and service provisions………….. .42 7.5.2 Validation of process for product….………………… .42 7.5.3 Identification and traceability………………………… .42

7.5.4 Customer property…………………………………….. .43

7.5.5 Preservation of service………………………………... 43

7.6 Control of monitoring and measuring devices……… .43

QM/ 8 Measurement analysis and improvement…………… 43

8.1 General…………………………………………………. .43

8.2 Monitoring and measurement……………………….. ..44

8.2.1 Customer satisfaction………………………………… ..44

8.2.2 Internal audit…………………………………………… .45

8.2.3 Monitoring and measurement of processes……….. .45

8.2.4 Monitoring and measurement of service..…………. .46

8..3 Control of nonconforming service…………………….. 47

8.4 Analysis of data…………………………………………48

8.5 Improvement…………………………………………….48

8.5.1 Continual improvement……………………………….. 48 8.5.2 Corrective action………………………………………..49

8.5.3 Preventive action……………………………………….49

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Annex. I Organization Chart of MSETCL Corporate office …….50 Annex. II Process Interaction Chart…………………………………51 Annex. III Flow process Chart Identification Numbers…………….60 Annex. IV Input & Output Chart……………………………………….61 Annex. V Responsibility Clause Matrix…………………………….. Annex. VI Distribution of Quality Manual……………………………68

Proforma : A Customer requirements………………………………… 71 Proforma : B Customer requirements………………………………. . 72 Proforma : C Customer requirements………………………………….73

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To ensure that each copy of the quality manual maintains a complete

record of amendments, this amendment page is updated and issued with

each document when revised and with each issue of the entire manual.

Amendments of a minor or editorial nature may be undertaken and

incorporated by the Management Representative. Amendments affecting

policy shall only be incorporated with the approval of the Managing Director.

� Revision / Amendments of Record

Revision Number

Amend

No

Sect.

No

Page

No Old

No

Date New

No

Date

Reason

for

Chang

e

Amended

by

Appr.

by

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1.0 SCOPE:-

PLANNING, CONSTRUCTION, OPERATION, MAINTENANCE AND

PERFORMANCE MONITORING OF SUBSTATION AND TRANSMISSION

LINES.

A ) General

M.S.E.T.C.L. is a sub divided constituent of former Maharashtra

State Electricity Board. M.S.E.B. which was established in the year 1959-60.

MSEB was one of the top ranking electricity boards of the India, considering

the development, plans, implementation, performance and service provided

to its customers.

After implementation of Indian Electricity Act 2003 the M.S.E.B. is sub

grouped into four main successor companies, as follows,

1. M.S.E.B.-[Maharashtra State Electricity Board]: -

It is a holding company, which maintains co-ordination between

MSEPGCL, MSETCL and MSEDCL and owns [ and monitors working ]of

the other three companies.

2. M.S.P.G.C.L.: [Maharashtra State Power Generation Company Ltd.], M.S.P.G.C.L is responsible to generate power from thermal, hydro,

and gas, wind and waste heat recovery plants. It is also responsible to plan

for new power stations, up gradation and renovation of old units to improve

performance.

3. M.S.E.T.C.L.:[ Maharashtra State Electricity Transmission Company

Ltd].,

MSETCL holds the responsibility for transmission of power

generated from the power stations owned by MSPGCL, Nuclear power

corporation, Wind mills, captive power plants, Tata Power Corporation,

Reliance Energy, NTPC, and other states.. Mainly this power is transmitted

to the substations of MSEDCL and neighboring states through its

Transmission network of various voltage levels, in co-ordination and

directives of State transmission Utility and State Load dispatch center.

Further, the provisions for planning of enhanced demands of

customers are identified and implemented by State Transmission Utility.

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State Transmission Utility :

STU does the planning of new schemes and provides non

discriminatory open access to its Transmission system. It also ensures

development of an efficient , co coordinated and economical system of inter

state transmission lines for smooth flow of electricity from a generating

station to the load center. It also plans to evacuate the power generated by

Captive Plants, Wind Energy , Nuclear Power Hydro/Thermal power and

I.P.P.s, It also obtains clearances of Statutory bodies i.e. MERC, CEA,

WRPC, & GOM It also plans to enhance the Lines ,Transformer Capacity to

meet the requirement.

State Load Dispatch Centre: -

Load dispatch centre makes plans and projections regarding the

generation availability of power station declared by the respective power

stations, power availability from the central pool, Independent Power

Producers, other states and N.T.P.C. and the load demand of the state, on

the basis of data available with them, for last three years, last Month on the

same date and in the last week on the same day and advices planned load

shedding accordingly if there is a gap between anticipated generation and

anticipated load demand.

In case of any break down, loss of generation etc., State Load

Despatch Centre arranges emergency load shedding to avoid over loading

of the system and maintains grid frequency between 48.5 to 50.5 Hz.

However the alarming limit for the frequency is set 47.5 to 52.5 Hz. For load

shedding, L.D. on duty instructs substations to give relief by switching Off

the feeders or for implementation of planned/declared load shedding as per

schedule.

Further, C. E. L.D Kalwa and S.E. L.D. Ambazari also permit outages

for maintenance of major supply feeders, transformers and generation units

in consultation with Executive Director (Op.) of respective companies

Power transmitted through the National grid is also monitored by SLDC

and transmitted through the State Grid.

4. M.S.E.D.C.L: [Maharashtra State Electricity Distribution Company

Ltd.]

MSEDCL is responsible to supply the power after stepping down it

to the end user. It maintains, monitors, and updates its network and

equipments for supplying uninterrupted power. MSEDCL is also responsible

for collection of revenue towards the Electricity consumption by the

consumer.

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MSETCL CORPORATE OFFICE, MUMBAI Plans to construct,

operate, maintain and monitor substations and transmission lines network

for transmission of power (Electricity) to M.S.E.D.C.Ltd. Maharashtra State

Electricity Transmission Company Ltd, MSETCL has formed seven zonal

offices and sixteen circle Offices to construct , operate and maintain sub

stations and Transmission lines in the entire state in co ordination with

Corporate Office Mumbai. The transmission lines and substations are

established to transmit the energy from higher transmission voltage level to

distribution voltage level.

All generating stations are linked with grid by EHV Lines.

Maharashtra State Electricity Transmission Company Ltd. Mumbai covers

all districts of Maharashtra State through its zones, circles, divisions of EHV

lines and substations from which transmission of electricity takes place.

The voltage level wise substations as on dt. 31.01.2007 are as given below,

MSETCL Corporate Office, Mumbai consists of the following departments.

1. Transmission Project.

2. Transmission (O& M)

3. State Transmission Utility.

4. Finance and Accounts.

5. Human Resources Department

6. Central Purchase Department

7. Civil Maintenance

Sr.

No. Voltages No. of S/S. Capacity MVA Ckt. K.M.

1. 500 K.V. D.C. 02 3582 1504

2. 400 K.V. 17 12035 6424

3. 220 K.V. 136 23261 11589

4. 132 KV. 219 13004 10120

5. 110 K.V. 32 1781 1637

6. 100 K.V. 25 1745 688

7. 66 K.V. 42 1134 3270

Total 473 56542 35232

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MSETCL has established State Load Despatch Centre at Kalwa,

and area Load Despatch Center at Ambazari [Nagpur] to control the Power

system in the entire state as per the provisions of the Electricity Act 2003

standards laid down by MERC

Address: - Maharashtra State Electricity Transmission Co. Ltd.

C-19, E Block , Prakashganga,

Bandra-Kurla Complex, Bandra ( East)

Mumbai- 400 051

Phone no: 022- 26595104

022- 26595105

E mail: [email protected]

Web : www.mahatransco.in

1.2 Exclusions: The quality management system is applicable to all the

processes at MAHARASHTRA STATE ELECTRICITY TRANSMISSION

COMPANY LTD. ,CORPORATE OFFICE, MUMBAI except the following,

• Validation of processes for product /service and service provision

(Clause No.7.5.2)

• Validation of processes for product/ product services provision is not

applicable as Corporate office do not have any processes whose

out come can be measured after the process is carried out.

• Control of measuring and monitoring devices (Clause No. 7.6)

• No measuring and monitoring devices are required at corporate

office, as the office is entrusted the responsibilities of Planning and its

effective implementation and progress and performance monitoring.

2.0 NORMATIVE REFERENCE ISO 9001: 2000, Second revision.

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OFFICE


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3.0 TERMS and DEFINITIONS

The intended meaning of the following terms used in the

Quality Manual of M.S.E.T.C.L. Corporate Office, Mumbai is as under: -

Applicable: related to this quality management system or any

referenced standard.

a. Appropriate: reasonable

b. Documented: written

c. Product/service: end result of a process

d. Shall: must

e. Suitable: reasonable for intended purpose.

f. Organization: M.S.E.T.C.L. Corporate Office, Mumbai

g. Company: M.S.E.T.C.L Corporate Office, Mumbai.

h. Management: M.S.E.T.C.L Corporate office, Mumbai

3.1 Abbreviations: PT : Potential Transformer MD : Managing Director CT : Current Transformer CR : Confidential Report CC : Coupling Condenser CO : Corporate Office EHV : Extra high voltage CPF : Contributory Provident Fund S/S : Substation QM : Quality Manual T/F : Transformer QP : Quality Procedure I/C : In charge, interconnected. QM : Quality Manual HV & LV : High voltage and Low voltage QMS : Quality Management System

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SLD : Single Line Diagram CR : Confidential Report B/D : Break Down NCR : Non Conformance Report CPA : Central Purchase Agency ED : Executive Director

CGM : Chief General Manager GM : General Manager

CE :Chief Engineer DYCAO :Deputy Chief Account Officer SE : Superintending Engineer EE : Executive Engineer

EO : Establishment Officer DYEO : Deputy Establishment Off AO : Accounts Officer SLDC : State Load Dispatch Center WRPC : Western Region Power Committee CEA : Central Electricity Authority (erstwhile WREB) MERC : Maharashtra Electricity Regulatory Commission O&M :Operation & Maintenance R&M: Renovation and Modernization.

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4.0 QUALITY MANAGEMENT SYSTEM

M.S.E.T.C.L. Corporate Office, Mumbai, has established,

documented, implemented and maintained a quality management system

for ensuring that the services provided by it conforms to specified customer

requirements and also for providing opportunities for continual improvement

in the overall quality as per ISO 9001: 2000 International Standard

requirements.

Quality Management system of MSETCL Corporate office provides a

framework for its policies and objectives to achieve continual improvement

and customer satisfaction. It ensures that,

a. The entire organization focuses on customer requirements and the

organizational processes are enable to fulfill these requirements.

b. The criteria and methods needed to ensure that both the operation and

monitoring of these processes are effective.

c. The Quality Management System complies with the requirement of ISO-

9001:2000 and other relevant standards.

d. Resources and information necessary to support the operation and

monitoring of the processes are available.

e. Quality objectives are set and are consistent with our Quality Policy.

f . Methods exist to monitor measure and analyze these processes to fulfill

the quality objectives.

g. Actions are taken to achieve planned results and continual improvement

of these processes.

4.1 General Requirements

MSETCL Corporate office Mumbai determines the need for following core quality management processes that are applicable throughout the company.

� Management Review.

� Document and Data control.

� Control of Records.

� Corrective Action.

� Preventive Action.

� Purchasing.

� Stores & Inventory Management

� Human Resource Management..

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� Planning, design and development

� Finance And Accounts

� Trans O&M

� Trans Project.

� State Transmission Utilities

� Civil Maintenance

The Management Representative (MR) is responsible for the

preparation and updating of these Quality manual and quality system

procedures. The Managing Director, M.S.E.T.C.L Corporate Office, Mumbai

is responsible for reviewing and approving these documents.

To implement the Quality Management System, M.S.E.T.C. Ltd. Corporate

Office Mumbai has, a. Identified the processes needed for the quality management system and

their application and defined standard procedures for all of these

processes, which are called “Quality Procedures” specified in Quality

Procedure Document.

b. Determined the sequence and interaction of these processes as depicted

in Annexure II “Process Interaction Chart” and Annexure IV: “Input /

Output process chart” in the Quality Manual.

c. Determined the criteria and methods required to ensure the effective

operation and control of these processes as defined in the “Quality

Procedures and Quality Objectives”.

d. Ensured the availability of information necessary to support the

operation and monitoring of these processes as per “Quality

Procedures”.

e. Measured, monitored and analyzed these processes, and implemented

actions necessary to achieve planned results and continual

improvement of these processes as per quality system procedures “

Management Review Procedure” (MSETCL/CO/QP/03) and corrective

and “preventive action procedure” (MSETCL/CO/QP/07).

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The following processes are out sourced at MSETCL Corporate office,

• Any work of urgent or specialized nature, for which departmental staff is

not available or adequate.

• House keeping, cleaning and painting.

• Transportation of bulk materials

• Operation & Maintenance of Lifts.

• Maintenance of communication system, LAN, providing operator for

P.B.X.

• Operation & Maintenance Of Air Conditioning Plant & Lift.

• Hiring of transport vehicles.

• Security of MSETCL Corporate office.

The control of all subcontracted works is in accordance with quality

procedure “Purchasing Procedure”(MSETCL/CO/QP/4) .

M.S.E.T.C.L. Corporate Office, Mumbai manages these processes in

accordance with the requirements of ISO 9001: 2000.

The quality system documentation provides necessary cross-

references to the quality system procedures so that the employees are able

to understand and implement the quality system. In preparation of the

quality system due consideration is given to methods used, skills needed

and the training required by personnel involved in carrying out the various

activities. It is also ensured that the quality system is effectively

implemented and reviewed for continuous improvement. Abbreviations

used frequently are defined in the sub section titled “Abbreviations” in the

“Terms and Definitions” section.

4.2. Documentation requirements

4.2.1 General

The quality management system followed by M.S.E.T.C.Ltd.Corporate

Office, Mumbai is a means of ensuring that the procedures for the analysis

of all activities in M.S.E.T.C.Ltd. Corporate office Mumbai, are defined and

standardized and that they meet the requirements of ISO 9001: 2000. The

quality system structure is as under:

• Quality Manual with Quality Policy and Quality

Objectives.

• Quality Procedures [mandatory].

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• Transmission Project Manual and standard operating procedures.

• Transmission (O&M) manual and standard operating procedures.

• H.R. Manual and standard operating procedures.

• Finance and Account Manual and standard operating procedures.

• Stores Manual and standard operating procedures.

• STU Deptt. Manual and standard operating procedures

Manuals listed Annexure V (Document Control and Distribution List), shows

the designated positions that are responsible for the approval, updating,

control and preparation of documents listed.

• Quality System Forms and Formats

4.2.2 Quality Manual

MSETCL Corporate Office, Mumbai has established and maintained a

quality manual which includes:

a. The scope of the quality management system, including details of and

justification for any exclusions

b. The reference to the documented procedures for the implementation of

the quality management system

c. A description of the interaction between the processes of the quality

management system.

The quality manual is prepared, reviewed and issued by the MR while

the Managing Director, MSETCL Corporate office, Mumbai, approves it.

Signing the content page of the original version of the manual indicates

approval. Controlled copies of the QM are issued to designate personnel as

per Annexure no. V (Document Control and Distribution List ). Uncontrolled

copies of the QM may be issued to other interested parties by the MR. Such

copies will be current when issued but shall not be kept updated.

4.2.3 Control of documents

All documents and data including those of external origin such as

national and international standards that relate to this quality system are

controlled by means of a documented procedure “Document and Data

Control Procedure” (MSETCL/CO/QP/01). It is ensured that the documents

are adequate for fulfilling the functional needs and are duly approved. It is

also ensured that all current documents are easily accessible to persons

who need them.

A documented procedure is established to define the controls needed-

• To approve documents for adequacy prior to use.

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• To review and up date as necessary and re-approve documents.

• To ensure that changes and the current revision status of documents

are identified.

• To ensure that relevant version of applicable documents are available

at point of use.

• To ensure that documents remain legible and readily identifiable.

• To ensure that documents of external origin are identified and their

distribution controlled, and to prevent unintended use of obsolete

documents, and to apply suitable identification to them if they are

retained for any purpose.

The QMS documentation is divided in three parts as under...

� First level document is ‘Quality Manual’.

• This includes the Quality Policy, Quality Objectives, process

interactivity etc for The MSETCL, Corporate Office Mumbai. This also

demonstrates the ability of planning, construction, operation,

maintenance and performance monitoring, of power transmission

lines and substation through out the state to meet the ISO 9001:2000

requirements.

� Second level document is the ‘Quality Procedure’

� This includes all the processes, as per the process interactivity charts.

(Annexure-II) and application of these as per processes applicability

chart.

� Third level document is ‘Sectional Manual’

0.This includes the standard operating procedures being followed to

meet the sectional objectives of ‘Transmission Project,

Transmission (O&M), Central Purchase Dept. [CPD], H.R., Finance &

Accounts and Civil Maintained, prepared by concerned sections in

the MSETCL, Corporate Office MUMBAI, are as follows,

o Transmission Project Manual.

o Transmission (O& M) Manual.

o State Transmission utility Manual.

o Civil Maintenance Manual.

o Central Purchase Dept. [CPD], Manual.

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o HR Manual.

0 Finance & Account Manual.

• Structure of Departmental Manual:- a] Cover page, b] Index c]

Record of document amendment d] organization chart, e] Scope,

Aim, Objectives, f] standard operating Procedure g] Objective

performance Report, h] S.O.P flow chart, I] List of files j] List of

Register, K] List of forms and formats l] List of Manuals, m] List of

Statutory and Regulatory requirements.

Where the approving and reviewing authority for the individual

processes are not defined in the processes, MR is the preparing authority

and the Managing Director, MSETCL Corporate Office, Mumbai is the

approving authority. Quality Manual and Quality Procedures are prepared by

MR and approved by the Managing Director MSETCL Mumbai. These are

issued and controlled by MR. Civil Deptt. Manual, GAD Manual, Stores

Manual, Trans planning Manual, Trans (O&M) Manual and Finance and

Account Manuals are prepared, controlled and approved by concerned level

authority as given in the annexure-. V ( Document Control and Distribution

List). Any change in any process shall not be carried out by the preparing

authority without the consent of approving authority in order to ensure the

integrity of the QMS. MR maintains the master copy of the Quality Manual

and Quality Procedure and sends one copy to the controlled copy-holders

after ensuring that “Controlled Copy” is stamped on each page and signed

by MR / Authorized person. The respective controlled copy number is

identified on the documents. MR with permission of the Managing Director

MSETCL Corporate office Mumbai also issues an “Uncontrolled Copy” by

Corporate Quality manual

Quality Procedures

Department/Section Manual

Forms and formats

PYRAMID DIAGRAM OF Documentation

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marking it as “For reference only, no revision services will be provided” and

shall make it available to anybody who desires to refer it.

In order to avoid frequent changes for addition and deletion, all

documents are, revised for additions or deletions in January and July every

year. For all other changes, the revision is implemented immediately. For

the changes to be implemented immediately, these are circulated through

internal office note to concerned persons.

MR is overall responsible for document and data control. The

document’s header identifies issue of documents, document name,

document issue, revision number and date.

"Master list of documents" identifies the revision status, the name of

the controlled copyholders and the location of documents. Invalid and / or

obsolete documents are promptly removed from all points of issue and use

and assured against unintended use by marking them as “Obsolete”.

Marking “Obsolete” identifies any obsolete documents retained for legal and

/ or knowledge preservation purpose.

Document and data changes are reviewed and approved by

authorized personnel as per original documents unless others are

designated for the purpose. In case of review by alternate personnel they

shall have access to pertinent information on which to base their review and

approval. The amendment details will be recorded in the “Document Change

Record”.(MSETCL/CO/MR/DCR).

Anyone who proposes any changes in documents communicates it

on a “Document Change Note” (MSETCL/CO/MR/DCN) to the controlling

authority. To affect the changes the concerned authority as identified and

documented must approve them. The sources for initiating document

changes are:

a. Document change request

b. NCRs raised in internal and external audits

c. Any technical changes.

The primary responsibility to control external origin documents rests

with the Transmission Project, Transmission (O & M), S.T.U., H.R., Central

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purchase Deptt. Finance And Accounts Dept., National and International

standards are maintained to ensure that the latest revision in standard is

available. The previous issue is made “ obsolete” after latest revision is

available by marking it as “Obsolete”.

4.2.4 Control of records

All the records [Files, Registers, Reports] prepared and maintained

by MSETCL Corporate office Mumbai, are termed as quality records.

All quality records belonging to MSETCL Corporate Office Mumbai.

which include audit reports; management, review records, corrective and

preventive action records, etc. are controlled. The primary responsibility lies

with the Transmission Project, Transmission (O&M), S.T.U., Civil

Maintenance Deptt. Central purchase dept. [CPD] , H.R and Finance &

Accounts Deptt. A documented procedure “Control of Quality

Records”(MSETCL/CO/QP/02) is established and maintained for

identification, collection, indexing, access, storage, protection, retrieval,

retention and disposal of quality records to demonstrate conformance to

quality system requirements.

All quality records are identified in the respective procedures and at

appropriate stages in the performance of related activities. Quality records

are completed legibly, stored and retained to ensure ready retrievability to

protect against damage or deterioration. Records retained longer than

specified period are identified. MSETCL Corporate office has created a

separate rooms in basement to store, protect and retain its quality records,

The document and numbering system is as given in Annexure -III . The

retention period of records is specified in list of registers and master list of

records.

5.0 MANAGEMENT RESPONSIBILITY Top management of MSETCL is responsible to identify resource

requirements, provide adequate resources and assign trained personnel for

management and performance of work. The top management of the

MSETCL comprises of all authorities including and above Chief Engineer,

C.G.M, G.M., senior management includes Superintending Engineer,

Executive Engineer, and Establishment Officer. Chief Accounts Officer, Dy.

E.O., Dy.C.A.O. C.I.R.O. and Company Secretary. ( Annexure - I).

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The Senior Management team operates under the overall direction,

authority and responsibility of Top Management. The top management of

MSETCL has set the Quality Policy and Quality Objectives for achieving the

expectations and needs of the customer. The Quality Policy is

communicated to each and every employee through training programme,

booklet and displays made at key locations in the organization.

5.1 Management Commitment

The Management of MSETCL Corporate Office Mumbai is committed

to the development and implementation of the quality management system

and continually improving its effectiveness by communicating to the

employees, the importance of meeting customer as well as regulatory and

legal requirements. The responsibility, authority and the inter-relation of

personnel, who manage, perform and verify work affecting quality is defined

and documented and the required organizational freedom, authority and

resources are provided.

A Management Representative (MR) is appointed and ISO Cell is

formed to ensure the establishment, implementation and maintenance of the

quality system. Management review is conducted at regular intervals, at

least once in three months, to ensure continuity, suitability and effectiveness

of the quality system. The quality system procedure “Management Review”

(MSETCL/CO/QP/03) gives the details. The Top management ensures the

availability of resources for achieving quality policy, quality objectives and

implementing corrective and preventive action. The resources include

manpower, machines, process facilities, inspection facilities, training of

personnel, reference and research materials, for management and

verification of all quality activities. A documented quality system procedure

on “Internal Audit” (MSETCL/CO/QP/05) has been established implemented

and maintained.

5.2 Customer focus

MSETCL Corporate Office Mumbai ensures that customer needs and

their expectations are determined, converted into requirements and are

fulfilled with the aim of achieving and enhancing customer satisfaction. .The

customer requirements are determined by the Top management of

M.S.E.T.C.L. Corporate Office, Mumbai through regular meetings and daily

requirements in coordination with State Load Dispatch Centre. The

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customer requirements are collected in the prescribed formats annually by

31st July of every year and all efforts will be made not only to meet these

requirements but also to enhance customer satisfaction.

Following are the major customer of MSETCL: -

1. M.S.E.D.C.L.[Maharashtra state electricity distribution company Ltd.]

2. MSPGCL [Maharashtra State Power Generation company]

3. W.R.P.C.. [Western Region Power Committee]

4. M.E.R.C. [Maharashtra Electricity Regulatory Commission]

5. C.E.A. [Central Electricity Authority]

6. Tata Power Ltd

7. Reliance Energy Ltd.

8. Wind Power generation Companies viz,M/s Suzlon, NEG-Vesta.

9. I.P.Ps., Co-generation units.

10. E.H.V.Consumers.

11. Nuclear Power Corporation

12. Power Grid Corporation of India Ltd.

5.3 Quality policy

MSETCL Corporate Office Mumbai has established and communicated its quality policy as follows:

The policy is relevant to the organization’s goals and commits to meet the expectations and needs of the customers on quality and statutory requirements. The policy is communicated to all employees through displays in the organization at strategic locations. Employees at all levels are trained to understand the quality policy and their role in implementing and maintaining the policy. The quality policy is reviewed for its continuous suitability and effectiveness during management review meetings once in a year. Quality policy provides a framework for establishing quality objectives

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QUQUQUQUALITY POLICYALITY POLICYALITY POLICYALITY POLICY

MSETCL Corporate Office Mumbai, pledges to

transmit power (electricity) with ever improving reliabilityimproving reliabilityimproving reliabilityimproving reliability and efficiencyefficiencyefficiencyefficiency to

distributors of electricity with a view to benefit consumers of electricity in the State of

Maharashtra by:

• Providing and facilitating the creation of a transmission network with adequate adequate adequate adequate

capacitycapacitycapacitycapacity and transmitting with lowest lowest lowest lowest

possible lossespossible lossespossible lossespossible losses and minimum interruptionminimum interruptionminimum interruptionminimum interruption at

the least costleast costleast costleast cost by applying superior superior superior superior

technologytechnologytechnologytechnology and managementmanagementmanagementmanagement practices to

meet or exceedexceedexceedexceed customer expectaexpectaexpectaexpectationstionstionstions.

• Continually improvingimprovingimprovingimproving our OrganizationalOrganizationalOrganizationalOrganizational

capabilitiescapabilitiescapabilitiescapabilities, productivityproductivityproductivityproductivity and performanceperformanceperformanceperformance.

• PerformingPerformingPerformingPerforming our work to the highesthighesthighesthighest

standardsstandardsstandardsstandards of qualityqualityqualityquality following applicable

StatutoryStatutoryStatutoryStatutory and Regulatory requirementsRegulatory requirementsRegulatory requirementsRegulatory requirements.

• Ensuring that our contractors, subcontractors and suppliers meet and

exceed our quality standardsexceed our quality standardsexceed our quality standardsexceed our quality standards.

• EstablishingEstablishingEstablishingEstablishing and reviewingreviewingreviewingreviewing key objectivesobjectivesobjectivesobjectives

and performanceperformanceperformanceperformance indicatorsindicatorsindicatorsindicators, and taking

correctivecorrectivecorrectivecorrective & preventivepreventivepreventivepreventive action as needed.

• EstablishingEstablishingEstablishingEstablishing and upgradingupgradingupgradingupgrading measurement,

communication and information technology

systems.

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5.4 Planning

5.4.1 Quality objectives

Top management of M.S.E.T.C.L. Corporate Office Mumbai has

established Quality objectives, which are measurable and are consistent

with the policy. The quality objectives are set for measuring monitoring and

improving internal and zonal performance. The Transmission (O&M) and

Transmission project departments have set the quality objectives for zonal

performance monitoring. Reports are received from zones related to the

performance every month. The HRD and Finance departments have also

set the standard of performance for the activities and circulated to zones,

circles and division. The reports from zonal level are received and updated

every month.

For processes carried out at MSETCL Corporate office, each

department has set the quality objectives. These are prepared by Chief

Engineer /CGM. and approved by Executive Director .

The quality objectives are measured through performance indicators as

outlined in the “Performance Report” (MSETCL/CO/MR/02) which MR

submits for management review.

The C.E. (Trans Planning) & C.E. Trans (O&M) monitors the

performance of Quality Objectives at the Zone/Circle. The Quality Objectives

are specified for all the functions and levels and are detailed in quality

objective document. These are reviewed for suitability and effectiveness

during Management Review meeting. Senior management team ensures

that regulatory and statutory requirements are complied at all times.

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QUAQUAQUAQUALITY OBJECTIVESLITY OBJECTIVESLITY OBJECTIVESLITY OBJECTIVES

•••• To ensure grid safetygrid safetygrid safetygrid safety and stability stability stability stability .

•••• To reduce reduce reduce reduce energy losses losses losses losses.

•••• To reduce cost of operations, materials, reduce cost of operations, materials, reduce cost of operations, materials, reduce cost of operations, materials,

inventoryinventoryinventoryinventory and projects projects projects projects.

•••• To maintain system availability above 98%availability above 98%availability above 98%availability above 98%.

•••• To ensure safety safety safety safety of operations.

•••• To enhance competencycompetencycompetencycompetency and productivproductivproductivproductivity ity ity ity

of employees.

•••• To enhance customer satisfactioncustomer satisfactioncustomer satisfactioncustomer satisfaction.

•••• To achieve transmission capacitytransmission capacitytransmission capacitytransmission capacity (MVA

installation) targeted yearly.

•••• To achieve targets of erection of

transmission linestransmission linestransmission linestransmission lines (ckt km).

•••• To facilitate open accessopen accessopen accessopen access.

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5.4.2 Quality management system planning

MSETCL Corporate Office Mumbai ensures that the resources needed

to achieve the Quality Objectives are identified and planned. Quality

planning is the responsibility of the top management and its implementation

is the responsibility of senior management and all the employees of the

organization. The planning of the Quality Management System is carried out

in order to meet the requirements given as well as the quality objectives.

The integrity of the quality management system is maintained when the

changes to the quality management system are planned and implemented.

The various quality system procedures pertaining to the various functional

activities in the organization provide guidelines on how to plan and

implement the entire quality management system.

MSETCL has already identified the areas for improvement. A Ten-

point program is prepared and its action plan is also prepared. The identified

ten points are as follows;

(1) Ensure Efficient System Planning and Network Development.

(2) Improve System Availability.

(3) Reduce Transmission Loss.

(4) Reduce Cost of Transmission

(5) Develop Transmission Circles “Center of Excellence”.

(6) Improve Quality of Supply

(8) Ensure Efficient Grid Operation and Energy Account.

(9) Facilitate and Manage Open Access.

(10) Plan and Manage Human Resources efficiently.

In order to perform the above activities, the following departments are

functioning;

1. Trans project Department

2. Trans O & M Department

3. State transmission utility

4. State Load Despatch center

5. Human Resource Department

6. Finance and Accounts

7. Stores Purchase Department

8. Corporate Planning and Monitoring Cell

9. Civil Maintenance Unit

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5.5.0 Responsibility, authority and communication

5.5.1 Responsibility and authority

M.S.E.T.C.Ltd. Corporate Office Mumbai has defined and

communicated responsibilities and authorities at all levels of the

organization to ensure the effective implementation of the Quality

Management System. The responsibilities and authority are defined within

various processes and manuals and are communicated through these

documents.

5.5.1.1 Organization Structure

The organization structure of MSETCL Corporate Office, Mumbai, as shown

in Annexure I, depicts the inter– relationship of personnel who manage,

perform and verify work effecting Quality.

Responsibility and authority pertaining to MSETCL, Corporate office

Mumbai, is defined and documented for personnel who need organizational

freedom to:

a. Initiate preventive action on process, service and quality system b. Identify and record problems relating to service, and initiate,

recommend or provide solutions.

c. Verify the implementation of solutions.

d. Control further processing and delivery of non – conforming service

until deficiency has been corrected.

In the absence of the concerned personnel, responsibility will shift to same

or lower level and authority will shift to higher level.

5.5.1.2 Managing Director

He is responsible and authorized: -

a. To provide strategic direction, identify the organization’s focus areas

and review the progress of the organization to ensure continuous

growth.

b. To set & monitor the objectives and targets of M.S.E.T.C.L.

c. To be the chairman of the Management Review Committee

d. To define quality policy and objectives of the organization.

e. To allocate duty and responsibility to the management staff.

f. To hold ultimate responsibility for implementation and maintenance of

the quality management system.

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g. To provide adequate resources and funds for various activities at

MSETCL Corporate Office Mumbai and all deptt of MSETCL . Ultimate

authority for acceptance of solutions to various problems as suggested

by the employees with respect to their work area and providing

resources for the successful implementation of the solutions

h. To review and approve documents.

I To decide and initiate appropriate corrective and preventive action.

j. To maintain mutually beneficial customer and supplier relationship.

k. Liaison with central, state and local bodies.

Director [Operation]

He is responsible and authorized: -,

• To set & monitor the objectives and targets of departments under

him

• To review the progress of the organization and ensure continuous

growth.

• To monitor corrective action relating to planning process and quality

management system of departments under him.

• To co-ordinate with statutory and regulatory bodies to comply the

related provisions.

• To guide and direct the staff of department under him towards

optimum utilization of resources and to provide resources as

required.

• To plan, up-gradation of technology within the areas of their control.

• To exercise control on day-to-day work.

• To implement the guidelines / instructions provided as per MSETCL rules and regulations.

Director [HRD & Administration]

He is responsible & authorized;-

• To implement all rules and regulations framed by MSETCL for

administrative purposes.

• To fulfill the requirement of field and Corporate offices for recruiting,

promoting and training the staff and changing the administrative

controls of staff for better control and output.

• To implement & circulate new revisions related to rules regulations

policies etc. within the organization.

• To submit all statutory and regulatory reports to concerned

authorities regarding legal and statutory requirements.

• To submit the performance appraisal and competency analysis to

the Management review committee.

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Director [Finance]

He is responsible & authorized: -

• To plan the financial requirement of the organization and submit

report of financial position of organization to concerned authorities.

• To arrange financial tie-ups with financial institutions for new

schemes, and R&M Schemes.

• To arrange timely release of payments due to suppliers, employees,

and purchases.

• To submit all statutory and regulatory reports to concerned authorities

regarding legal and statutory requirements.

• To arrange to maintain Boards Accounts.

• To monitor the smooth flow of finance

Executive Director [Operation]


• To achieve the objectives and targets set for departments in the

Corporate Office and Field Office under him.

• To monitor Activities and Co-ordination between all zones with regard

to Trans. Project & Trans. O&M, Corrective action relating to

MSETCL planning process and quality management system.

• To co -ordinate with Statutory and Regulatory bodies to comply the

related provisions.

• To guide and direct the staff towards optimum utilization of resources.

• To plan up gradation of technology within the areas of his control.

• To exercise control on day-to-day work.

• To implement the guidelines / instructions provided as per MSETCL

rules and regulations and higher authorities.

• To hold regular meetings with the customers to ensure proper

understanding of the requirements.

• To ensure optimized cost of Transmission.

• To analyze and monitoring corrective action plan for any major

system failure.

Executive Director [Corporate Affairs]


• To achieve the objectives and targets set for departments in the MSETCL Corporate Office which are under him.

• To monitor activities & corrective actions relating to State Transmission Utility, Central purchase Dept.[CPA] ,State Load dispatch Center, Corporate planning and quality management system.

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• To co-ordinate with Statutory and Regulatory bodies to comply the related provisions.

• To guide and directing the staff towards estimation and optimum utilization of resources.

• To plan, up gradation of technology within the areas of their control. • To exercise control on day-to-day work. • To implement the guidelines/instructions provided as per MSETCL

rules and regulations and higher authorities. • To hold meetings with the customer to ensure proper understanding

of the requirements. • To ensure optimized cost of Transmission • To analyze and monitoring corrective action plan for any major

system failure.

Chief Engineer [Trans. Project]


• To plan and implement the new schemes within targeted time.

• To procure the materials for sanctioned schemes.

• To award turnkey contracts for the project targeted.

• To get the system upgraded to meet the requirement of the

customers.

• To get all required Statutory and Regulatory clearances for new

projects.

• To submit all Statutory and Regulatory reports to concerned

authorities regarding legal and statutory requirements. � CHIEF ENGINEER TRANS.(O&M)


• To submit proposals for purchasing materials [500KV HVDC to 66 KV]

including lines sub stations and related equipments

• To monitor and approve the activities related to Material procurement for

schemes (O & M and R&M).

• To maintain govt. correspondence.

• To prepare grid disturbance report and occurrence analysis reports in

respect of Transmission lines and sub-stations equipments in the network

• To co- ordinate with WESTERN REGION POWER COMMITTEE.

• To plan & prepare R & M and O & M schemes and process for submitting

proposals to Board of Directors/ Competent authority.

• To account and report line losses.

• To reports of availability of sub stations and lines every month.

• To maintain & operate energy accounting system.

• To ensure safety in operation and maintenance of Transmission system.

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Chief Engineer [State Transmission Utility and System Engineering]

He is responsible,

• To undertake transmission of electricity through intra-State

transmission system.

• To discharge all functions of Planning and Co-ordination relating to

intra-state transmission system with

(i) Central Transmission Utility (CTU)

(ii) State Governments

(iii) Generating companies

(iv) Regional Power Committees (RPC)

(v) Authority (CEA)

(vi) Licensees

(vii) any other person notified by the State Government in this behalf.

* To ensure development of an efficient, co-ordinated and economical system

of intra-State transmission lines for smooth flow of electricity from a generat-

ing station to the load centers.

* To provide non-discriminatory open access to its transmission system on

payment of specified charges.

Additional works assigned at present

To plan and control following activities for EHV lines and S/S and

related statutory and regulatory requirements.

• E.H.V, Transmission plan programme of every year,

• For works involving of administrative approvals of all types of

transmission schemes, MERC approvals etc.

• Financial Tie-ups for sanctioned schemes

• Expenditure with REC, PFC, or any other financial institutions & with field

offices

• Correspondence with G O M

• V.I.P complaints, L.A.Q cut motions etc

Chief Engineer [Central Purchase Dept.]


• To maintain the Co- ordination between Stores purchase. Inspection

wing and all other department of MSETCL C.O. and its field offices to

meet their requirements.

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• To ensure of timely and adequate Indenting, Purchasing, Material

delivery, Quality control processes, and availability of material in

stores centers.

• To ensure the material delivery and proper scrutiny & payment of the

stores Bills.

• To communicate with the Top Managements of MSETCL.

Chief General Manager [HRD]

He is responsible & authorized: _ • To implement all rules and regulations framed by MSETCL for

administrative purposes. • To fulfill the requirement of field and offices for recruiting, promoting

and training the staff and changing the administrative controls of staff for better control and output.

• To implement & circulate the of new revisions within the organization. • To submit all statutory and regulatory reports to concerned authorities

regarding legal and statutory requirements. • To assist director HRD & Administration in day-to-day work.

Chief General Manager [Finance & Account]

He is responsible & authorized: -

• To submit financial position of organization to concerned authority.

• To arrange financial tie-ups with financial institutions for new

schemes and R&M Schemes, timely sanction and disbursement of

funds and timely submission of utilization reports.

• To arrange to maintain Boards Accounts in accordance with statutory

requirements.

• To arrange to Release the payments of suppliers, employees, and

purchases.

• To submit all statutory and regulatory reports to concerned authorities

regarding legal and statutory requirements.

• To monitoring the smooth flow of cash

• To arrange for auditing of proposals involving expenditure before

approval by the competent Authority to ensure that rules, norms and

directions regarding financial propriety transparency and prudence

has been followed..

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5.5.2 Management Representative

The MR is appointed and informs to the Managing Director MSETCL

Corporate Office regarding the performance of QMS. The MR who in

addition to his current responsibilities has the responsibility and

authority to:

a. Ensure that the processes needed for Quality Management System are

established, implemented and maintained in accordance with ISO

9001: 2000.

b. Report on the performance of the quality system to the Managing

Director for review and as a basis for improvement of the system.

c. Plan internal quality audits.

d. Prepare quality manual and procedures and control documents.

e. Maintain all documents pertaining to the quality management system.

f. Organize and co-ordinate management review meetings.

g. Liaison with external parties on matters relating to quality system.

h. Promote awareness about customer requirements in the organization.

5.5.3 Internal communication

MSETCL Corporate Office Mumbai ensures communication between

its various levels and functions regarding the processes of the quality

management system through:

a. Top Management Meeting

b. Zonal Level Meeting

c. Circle Level Meeting

d. Internal notes/circulars.

e. Telephonic communication.

f. Fax and Carrier messages.

g. Personal communication.

5.6 Management review

5.6.1 General The management of M.S.E.T.C.L Corporate Office Mumbai reviews

the quality management system, at least once in three months, to ensure

its continuing suitability, adequacy and effectiveness. The review assesses

the opportunities for improvement and evaluates the need for changes to

the organization’s quality management system, including quality policy and

quality objectives.( Annexure -IV) The Managing Director MSETCL

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Corporate Office Mumbai, along with the senior management team and MR

review the organization’s quality management system, as per the provisions

of management review procedure. MR is the coordinator of all the

management review meetings. Records from management reviews are

maintained by MR in the form of Minutes of Management Review Meeting

.The quality system procedure “Management Review”

(MSETCL/CO/QP/06) details the method of review.

5.6.2 Review input

Inputs to management review include current performance and

improvement opportunities related to the following:

a. Results of audits

b. Customer feedback

c. Process performance and product/service conformance

d. Status of preventive and corrective actions

e. Follow-up actions from earlier management reviews

f. Changes that could affect the quality management system

g. Recommendations for improvement.

h. Statutory and regulatory requirements

Apart from the review input as above, various other vital inputs are also

taken care of in monthly meetings of Top Management. The agenda items

will be discussed at least once in the year.

5.6.3 Review output

a. Improvement of the quality management system and its processes;

b. Improvement of product/service related to customer requirements;

c. Resource needs.

Results of management review are recorded in the MRM minutes

(MSETCL/CO/MR/10).

6.0 RESOURCE MANAGEMENT

6.1 Provision of resources

The management of MSETCL Corporate Office Mumbai determines

and provides, in a timely manner, the resources needed to implement,

maintain and continually improve the effectiveness of the processes of the

quality management system to enhance customer satisfaction by meeting

customer requirements. The resources include human resources, infra-

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structural resources, work environment and informational requirements of

Zone/Circle and other required resources for efficient Planning,

Construction, Operation, and Maintenance and Monitoring of the

Transmission System for:-

a) Meeting functional objectives.

b) Continual improvement in effectiveness of the QMS.

Senior management reviews and submits the requirement to Top

management for approval as required. Top management approves plan for

necessary fund provisions as per budget and if required approval is also

sought from Board of Directors. Departmental heads distribute / allocate the

funds accordingly.

6.2 Human resources

6.2.1 General

Education and training is imparted to employees to enhance the

skills and competence of the personnel. The effectiveness of the training

is evaluated periodically. Corporate Office H.R.D. section/ S.E. (R&M)

deputes employees to various posts as per requirement / regulation of

MSETCL. Work and responsibilities are allotted as per sanctioned posts

The employees are promoted as below: -

i) Pay group I and II by Corporate Office as per promotion policy.

ii) Pay group III and IV by the Superintending Engineer as per

promotion guideline policy.

6.2.2 Competency, awareness and training

MSETCL Corporate Office:

a) Identifies competency needs for personnel performing activities

affecting quality,

b) Provides training to satisfy these needs,

c) Evaluates the effectiveness of the training provided,

d) Ensures that it’s employees are aware of the relevance and importance

of their activities and how they contribute to the achievement of the

quality objectives,

e) Maintain appropriate records of education, skill, experience, training

and qualifications.

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f) H.R. also carries out the performance of the Employees of MSETCL

once in a year and also specifies the men power norms and conduct

the redeployment, promotions and recruitment process as per

requirement as per the norms defined in HR section Manual

g) Training needs of employees are identified in meeting of Top

management based on the feedback received from various levels .The

employees are deputed for training at Koradi Training Center, Nasik

Training Center etc. The special programme as per requirement are

organized at zonal / circle / Works of manufacturers. Records are

maintained at concern level (Organizer of the programme) the details

are given in the Quality Procedure “Training” (MSETCL/CO/QP/09).

6.3 Infrastructure

6.3.1 The management of M.S.E.T.C Ltd corporate Office Mumbai.

Provides the following facilities to achieve the conformity of service:

a) Workspace and associated facilities;

b) Equipments, hardware’s and software’s;

c) Supporting services to facilitate communication.

The infrastructure requirements were determined during designing stage of

the Substation and it is adequately provided and maintained.

6.3.2 MSETCL Corporate Office Mumbai infrastructure includes

Zonal office/ Circle office/ Divisions/SS / EHV Lines

6.3.3 For construction, operation, maintenance & monitoring of EHV lines

and substations major equipments such as transformer, circuit breakers,

pole structures, gantries, cranes, transport vehicles, etc are made available.

Infrastructure requirement of Project and Maintenance personnel is ensured,

by providing suitable.

a) Buildings and utilities.

b) Process equipment , Diagnostic equipment and their

control systems including hardware and related software.

c) Supporting processes and systems.

d) Transportation and communication

e) Measuring & Monitoring Equipments

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6.4 Work environment

The management of M.S. E.T.C. L. Corporate Office, Mumbai identifies and

manages the human and physical factors of the work environment needed

to achieve conformity of service.

6.4.1 It is ensured that:

a) Personnel are aware of the importance of the work assigned to

them and their role in meeting Quality objectives

b) The working environment is harmonious and conducive to improve

performance.

c) Innovations are encouraged and suggestions for improvement are

welcome

d) Stores and workspace are maintained properly.

e) MSETCL Corporate office considers its zone offices as its

customers and gets customer Satisfaction survey report from all its

Zone and Circles once in a year and evaluates it for taking

corrective actions.

6.4.2. Fire extinguishers, fire-fighting system and fire warning systems are

provided at important locations in Corporate Office.

6.4.3 Cleanliness of Corporate Office is maintained by proper

housekeeping and record is maintained in House Keeping check List

(MSETCL/CO/MR/14)

6.4.4 Lifts are provided to facilitate the staff for moving in the office

efficiently.

7. SERVICE REALIZATION

MSETCL Corporate Office Mumbai, has established, documented,

implemented and maintained quality system procedures pertaining to all

stages of project planning service development. The process interactivity

chart for project planning service realization process gives a brief outline of

the processes operating within the sections.(Annexure-III)

7.1 Planning of service realization

Planning of the realization processes in M.S.E.T.C.Ltd. Corporate

Office Mumbai is consistent with the other requirements of the organization’s

quality management system and is documented in a form suitable for the

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organization’s method of operation. In planning the processes for realization

of service, MSETCL Corporate Office Mumbai, has determined the

following, as appropriate:

a) Quality objectives and requirement for the service;

b) The need to establish processes and provide resources and facilities

specific to the service;

c) Verification and validation activities, and the criteria for acceptability;

d) The records those are necessary to provide confidence of conformity of

the processes and resulting service.

e) The data to be collected for determining the

i) Cost of Transmission and overall performance of the project.

ii) Analyzing performance of processes in individual units

iii) Monitoring and utilization of available resources

The primary responsibility for all the above processes rests with the

people as specified in Quality Procedure.

7.2 (A) Customer-related processes (MSETCL)

MSETCL Corporate Office Mumbai is committed to fulfilling and

enhancing customer satisfaction and has established documented,

implemented and maintained procedures to assist in achieving that

objective. Quality system procedures ‘Customer related procedure”

(MSETCL/CO/QP/10) gives the details.

7.2 (B) Customer related processes (MSEDCL):

MSEDCL distributes power received from MSETCL through its EHV

& HVDC network and distributes the power to consumer through its network

after stepping down the voltage as per requirement of the customer.

Transmission operation and maintenance department maintains

regular communication with S.L.D.C. for normal as well as emergency

operations and outages. Separate control room is established in MSETCL

Corporate office to handle emergency situations of interruptions/ failures.

Load shedding is also done by Trans O&M as required by S.L.D.C. Outages

of trans O&M lines and transformer is also availed after assessing the

availability of I.P.P. generating units.[

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Transmission project and Transmission O&M departments submit

reports to MERC, CEA and communicate with WRPC regularly. STU plans

augmentation schemes/new Schemes keeping in view the up coming

generating units to evacuate the enhanced generation of I.P.Ps.]

Western Region Power Committee :

W R P C:-

It’s a group of Electricity Boards of states of Maharashtra, M.P, Gujarat, and

Rajsthan. It is a regulatory body to control the requirements of the states,

avoid over drawl of power, and solve the disputes between the states,

analyses the occurrences.

Maharashtra Electricity Regulatory Authority

M.E.R.C: -

M.E.R.C is a regulatory body to control, monitor, & audit the functioning of

MSETCL, MSPGCL MSEDCL. It also monitors pricing system, approves the

development plan, analysis of occurrences, expenditures of companies.

Central Electricity Authority

C. E.A.: -

CEA is also a regulatory authority to sanction and approve the Development

plans of electricity boards, and pricing system along with the allotment of

Coal linkage to the power stations.

TATA POWER LTD. RELIANCE POWER LTD, and SUZLON WIND

POWER LTD:-

These are the few I.P.P.s which they need a back up power from MSETCL

in case of their system failure. Further, they are also having a contract to

extend power supply to MSETCL in case of major disruption of power in

MSETCL, MSPGCL system in the entire state.

7.2.1 Determination of requirements related to the service.

MSETCL Corporate Office Mumbai determines customer requirements

including:(Proforma A,B,&C)

a) Service requirements specified by the customer, including the

requirements for availability, delivery and support on basis of the

information furnished in prescribed formats by the customer once in an

year on or before 31st july

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b) Service requirements not specified by the customer but necessary for

intended or specified use;

c) Obligations related to product/service, including regulatory and legal

requirements.

The customer requirements are determined as under.

� Yearly commissioning of new Substations, Lines, planning for new

projects as well as erection of lines as per prefixed targets fixed and

R&M schemes and other schemes target as proposed by Zones

/Circles. The Zones /circles furnish the information every year by

31st july and review in detail in monthly meetings arranged by

corporate office.

� O & M requirements are assessed on evaluation of Transmission

losses and availability of lines /transformers periodically once in an

year by 31st july and review in detail in monthly meetings arranged

by corporate offices.

� Daily requirements are specified by the Load Dispatch Centres,

� Requirements not stated by the State Load Dispatch Centres but

necessary when the grid frequency is low, is determined and

fulfilled as per the guidelines given by MERC.

7.2.2 Review of requirements related to the product/service

MSETCL Corporate Office, Mumbai identify customer requirements

together with additional requirements determined by the organization. This

review is conducted before the commitment to supply a product/service to

the customer and ensures that:

a) The requirement related to new lines / substations / equipments /

hardware / software submitted by zones /circles are approved,

planned and implemented by reviewing once in an year

b) The requirements related to transmission are reviewed every day prior

to the commitment of supply service. Requirements are defined in

terms of M.W/ MUs. of Transmission

c) Requirements differing from those previously expressed are resolved

and every effort is made to meet the defined requirements in

systematic way as per guide lines given by MERC.

d) Records of the results of the review and actions arising from the review

are maintained

e) As the customer communicates requirements telephonically, the

requirements are confirmed on hourly basis by the organization.

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Where service requirements are changed, the organization ensures that

relevant documentation is amended. The organization ensures that relevant

personnel are made aware of the changed requirements.

7.2.3 Customer communication

MSETCL Corporate Office Mumbai has identified and implemented

arrangements for communication with customers relating to:

a) Product/service information;

b) Enquiries, contracts or order handling, including amendments;

c) Customer feedback, including customer complaints.

MSETCL Corporate Office Mumbai takes efforts to ensure proper customer

communication at all stages. The organization has determined and

implemented effective arrangements viz., Public notices/announcements

through Newspapers, Televisions, special messengers, Display systems

and other electronic media for communicating with customers in relation to

� Supply status, Load condition, supply voltage, contract demand,

feeding arrangement, continuity in supply, breakdowns, load

shadings, Emergency outages etc., [Peak/Off Peak Hrs readings are

recorded, monitored and analysed]

� Feedbacks [Customer Satisfaction Survey Report is collected yearly.

� Service complaints etc.[ at all level] and improvement there of

7.3 Design and development

Design and development activity is carried out at Corporate Office

Mumbai as and when required, particularly by Civil Dept at MSEPGCL

Prakashgad, Mumbai.

The following civil works are given for design and development as per

applicable IS Codes for the particular structure of substations/Lines.

a) Equipment foundation structure

b) Allied civil works: -

� Cable Trench

� Storm Water Drain

� Oil sumps

� Water sumps & Water Supply Schemes.

� Retaining walls

� Culverts cross drainage works, Cable Trench crossing & Cable Gallery

crossing.

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� Gantry foundation

� Road

� Shed

� Control Room Design

� Switchyard development & Sub-station area development

The specifications of lines and substations work are given to the supplier as

per the applicable Indian Standards and Indian Electricity acts, Indian

Telephone acts and all applicable statutory and regulatory requirements by

Transmission Project Department for designing, developing and procuring

the material.

� Gantries.

� No. of towers.

� Type of tower.

� Size and Capacity of conductors.

� Type of towers at crossing points.

� Equipments required for measuring Monitoring, and communication.

� Safety Instruments, Interlocks and required control system and panels.

7.3.1 Design and development planning

Civil Dept. plans and controls the design and development of civil

works related to the establishment of substation.

During design and development planning, Civil Dept. determines: -

Details of substations to be designed sent by concerned zone. Drawings are

prepared by drawing Section of MSETCL referring various IS Standards. As

per the drawing of substation, foundations of transformer, breakers,

isolators, gantry towers, cable trenches and control room, Civil Dept designs

along with their equipments.

Civil Dept. manages the interfaces between different groups involved in

design and development to ensure effective communication and clear

assignment of responsibility.

For tower line designs, details of voltage level, crossovers, angled tower

is supplied to the supplier by concerned zone as per the survey report.

Concerned section of Transmission planning Department manages the

interfaces between different groups involved in design and development to

ensure effective communication and clear assignment of responsibility.

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7.3.2 Design and development Input

Civil Dept. determines inputs relating to product requirement and

record is maintained in design and development form, which includes:

a) Functional and performance requirements.

b) Applicable statutory and regulatory requirements such as forest

clearance, railway, telephone dept., PWD, local regulatory authorities

and clearance from interested parties

c) Where applicable, information derived from previous similar design,

and other requirements essential for design and development.

Transmission planning department determines inputs relating to project

requirement and record is maintained in design and development form,

which includes,

Applicability of various-

• Indian Standards.

• Indian Electricity acts.

• Indian Telegraph acts.

• All applicable statutory and regulatory requirements by Transmission

project.

7.3.3 Design and development outputs

Civil Dept. provides the outputs of the design and development, which

is verified against the design and development requirements and approved

by Dy. Chief Executive Engineer (Civil) prior to release.

Design and development outputs: meet the input requirements for design

and development that provide appropriate information for purchasing

material and for service provision which contain reference acceptance

standard criteria for construction work, and specify the characteristics of the

works that are essential for construction.

7.3.4 Design and development review

Civil Dept. and Transmission Project department perform systematic

reviews of design and development in accordance with planned

arrangements and various IS codes.

a) To evaluate the ability of the results of design and development

performed in accordance with plan

b) To identify any problems and propose necessary actions.

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Participants in such reviews include representatives of functions concerned

with the design and development stages being reviewed. Records of the

verification are maintained in proper manner.

7.3.5 Design and development verification

Civil Dept and Transmission planning department perform verification in accordance with planned arrangements to ensure that the design and development outputs have met the design and development input requirements. Records of the results of verification and any necessary actions taken are maintained in design and development form.

7.3.6 Design and development validation

Civil Dept transmission planning department perform validation of

design and development in accordance with planned arrangements to see

that the resulting product/service is acceptable of meeting the requirements

for the specified application oriented use, where known. Wherever

practicable, validation shall be completed prior to the beginning of the

construction / erection activity. Records of the results of validation and any

necessary actions are maintained in. design and development form (CIVIL

/CO/T/FF/ 25).

7.3.7 Control of design and development changes

Civil Dept. and Transmission planning department identify changes in

design and development and record is maintained. The changes are

reviewed, verified, validated and approved before implementation by

competent authority. The records of review of changes and any necessary

action taken are maintained in design and development form.

7.4 Purchase

7.4.1 Purchasing process

MSETCL Corporate Office Mumbai controls its purchasing processes to

ensure purchased product/services conform to specified purchase

requirements. The type and extent of control is dependent upon the effect

on subsequent realization processes and their output.

MSETCL. Corporate Office Mumbai ensures through an established

“Purchase Procedure “(MSETCL/CO/QP/04) that purchased product

/services conforms to specified quality and quantity requirements.

Procurement of all material, spares and services are carried out as per

Purchase procedure (MSETCL/CO/QP/04). Suppliers are selected on the

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basis of their ability to meet contract requirements; past performance and

feed back from other users. List of approved suppliers

(MSETCL/CO/MR/19) is maintained which gives the details of suppliers

from whom purchases are made.

7.4.2 Purchasing Information

Purchasing documents of MSETCL Corporate Office Mumbai contains

information describing the product/service to be purchased, including where

appropriate:

a) Requirements for approval of product/service, procedures, processes

and equipment,

b) Requirements for qualification of personnel and

c) Quality management system requirements.

MSETCL Corporate Office Mumbai ensures the adequacy of specified

purchase requirements prior to their release.

Purchase order along with enclosure contents clear description of

product/service order and includes type, class, grade, and inspection

requirement, technical and other relevant information. Correctness and

complete nos. of purchasing data as described in purchase order and its

enclosures are verified before release.

7.4.3 Verification of purchased service.

M.S.E.T.C.L Corporate office, Mumbai identifies and implements the

activities necessary for verification of purchased product/service as per the

specified purchase requirements. Where the company or its customer

proposes to perform verification activities at the supplier’s premises, the

company specifies the intended verification arrangements and method of

product/service release in the purchasing information.

A supplier is evaluated and graded according to Quality of

product/services/services he / she provides and this is recorded in the

Vendor Evaluation form (MSETCL/CO/MR/VEF/22)

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7.5 Product/ service provisions

7.5.1 Control of product & service provision

MSETCL Corporate Office Mumbai controls project

implementation/service operations through:

a) Availability of information that specifies the characteristics of the project

milestones or service

b) The availability of work instructions wherever necessary

c) The use and maintenance of suitable equipments for product/service

and service operations.

d) The availability and use of measuring and monitoring devices.

e) The implementation of monitoring activities.

f) The implementation of defined processes for release, delivery and

applicable post delivery activities.

7.5.2 Validation of processes for product/ service provision

THIS CLAUSE IS NOT APPLICABLE TO CORPPORATE OFFICE

HENCE VALIDATION OF PROCESSES FOR PRODUCT/SERVICE

PROVISION IS EXCLUDED

7.5.3 Identification and Traceability

MSETCL, Corporate Office, Mumbai, manages the transmission of

electricity received from power stations and the inter state grid to O&M

substations as per instructions of SLDC. The record of Transmission of

electricity is maintained at the substation feeder wise and S.L.D. Center.

Energy meter readings are also recorded hourly and at the end of the day.

Identification is also ensured through the Logbooks where the details about

authorization and time of operations/activities are recorded .The work areas,

maintenance carried out, material in store, equipments, registers, files etc.

are identified by giving suitable identification number. The Corporate Office

identifies the status of the service with respect to performance,

maintenance, measurement and monitoring requirement by way of monthly

and quarterly reports in prescribed formats for each event.

Progress reports of the projects under construction under the head of

R&M, Annual Programme, 05 Year plan, New schemes, Augmentation ,

Turnkey and New projects are documented periodically at Corporate Office.

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7.5.4 Customer documents

MSETCL corporate office identifies and preserves the customer documents

and maintains a separate record department wise.

• Drawing supplied by original equipment manufacturer/suppliers

alongwith equipments.

• Maintenance schedules supplied for hardware and software

• Trouble shooting guidelines supplied alongwith equipments.

• Security Deposits and Bank guarantee of contractors/suppliers.

7.5.6 Preservation of service

MSETCL, Corporate Office, Mumbai preserves conformity of

product/service with customer requirements during internal processing and

delivery to the intended destination. This includes identification, handling,

storage and protection.

7.6 Control of measuring and monitoring devices

THIS CLAUSE IS NOT APPLICABLE TO OUR ORGANISATION

HENCE VALIDATION OF PROCESSES FOR PRODUCT/SERVICE

PROVISION IS EXCLUDED. No Measuring and monitoring devices are

available in corporate office

8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 General

MSETCL Corporate office Mumbai, has planned and implemented the

monitoring, measurement, analysis and improvement processes needed to:

a. Demonstrate conformity of the products/service with specified

standards of quality management system.

b. Ensure conformity with the quality management system and

c. Continually improve the effectiveness of the quality management

system

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This includes the determination of the need for, and the use of,

applicable methodologies including statistical techniques.

The data generated by most of the processes is input to the

transmission statistics process. This process is basically to generate various

reports. These reports are documented and used for analysis purpose. The

performance optimisation process is planned for the analysis of these

reports and the performance of the substation. Output of the analysis will be

the input for actions for improvement either in the form of decisions or

defects.

8.2 Monitoring and Measurement

8.2.1 Customer satisfaction

MSETCL Corporate Office, Mumbai monitors information on customer

satisfaction and/or dissatisfaction as one of the measurements of

performance of the quality management system. It also monitors information

relating to customer perception as to whether it has met the customer

requirements. Customer satisfaction survey is carried out once in a year. To

enhance customer satisfaction regular meetings are held with customers

and policies are framed accordingly.( Annexure –IV)

Note:

Following facts make our task of fulfilling 100% customer requirements.

� Even after taking utmost precautions at any substation, line, transformer,

or related equipment trips / fails some time or the other due to factors

such as

1) Overloading factor

2) Ageing effect

3) Under capacity of line/conductor/transformer

4) Line/equipments faults

5) Cascade trappings

6) Mal operation of equipments/protection system

7) Natural calamities

This results in hardship to customer as the total transmission capacity of

the entire substation is affected.

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� Limited transmission capacity and evacuation arrangement.

� Replacement of old equipments, Augmentation of lines and transformers

capacity by framing up R&M Schemes periodically.

8.2.2 Internal Audit

MSETCL Corporate Office, Mumbai conducts internal audits once in

three months to determine whether the quality management system:

a) Conforms to the requirements of ISO 9001: 2000 and the requirements

established by the organization.

b) Has been effectively implemented and maintained.

A documented procedure “Internal Audit” (MSETCL/CO/QP/05) includes the

responsibilities and requirements for conducting audits, ensuring their

independence, recording results and reporting to management.

The management responsible for the area being audited ensures that

actions are taken without undue delay to eliminate detected non-

conformities and their causes. Follow up activities include the verification of

the actions taken and the reporting of the verification results. MR presents

“Internal Audits Summary” (MSETCL/CO/MR/IAS/32) during the

management review meeting as explained in the quality system procedure

“Management Review” (MSETCL/CO/QP/03).

8.2.3 Monitoring and measurement of processes

MSETCL Corporate Office, Mumbai applies suitable methods for

measurement and monitoring of those realization processes necessary to

meet customer requirements. These methods confirm the continuing ability

of each process to satisfy its intended purpose. When planned results are

not achieved, correction and corrective actions are taken to ensure

conformity of product/service.

Wherever there are measurable objectives, which need calculations, the

procedures for these calculations are established to ensure the correctness

of the results. These objectives are monitored to see that the planned

results are achieved or else the corrective actions are initiated.

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8.2.4 Monitoring and measurement of product/service

MSETCL Corporate office Mumbai measures and monitors the

characteristics of the product/service to verify the requirements for the

product/service are met.

Evidence of conformity with the acceptance criteria is documented. Records

indicate the authority responsible for release of product/service.

The parameters of operation and maintenance of EHV Lines and

Substations such as voltage, load, frequency, power factor are continuously

monitored at each substation and reports regarding the following are

collected by the Corporate Office on daily/fort nightly/quarterly/yearly basis.

8) Equipment availability reports

9) Performance reports

10) Equipment failure reports

11) Maximum/Minimum load and voltage record

12) Normal and Distress load shading reports

13) Accident reports

14) Maintenance reports

15) Interruption reports

Further, Equi

a) Care is taken to operate the transformer within its operating

characteristic curve.

b) In case of wide variation in the grid, instant communication is made

with SLDC Kalwa and Area LDC Nagpur for appropriate corrective

action.

c) In case of crossing the operating limits provision is made for auto

tripping of the lines / units.

d) Records are maintained for

� Hourly Transmission of the unit and substation including peak period

Transmission.

� Equipments consumption of the substation

� Deviation from the targets and reasons for non-compliance.

� Monitoring parameters are recorded in the Logbooks half hourly

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8.3 Control of non conforming product/service

MSETCL, Corporate Office, Mumbai ensures that the product/service,

which does not conform to requirements, is identified and controlled to

prevent unintended use or delivery. The controls and related responsibilities

and authorities for dealing with non-confirming product/services are defined

in documented procedure “Control of Non Confirming Product/service”

(MSETCL/CO/QP/06).

Following are the Non-conforming services identified at Corporate Office

• Interruption /disturbance in grid.

• Failure of key equipments.

• Delay in completion of projects within predefined period.

• Delay in equipment/ material supply

• Supply of sub standard materials.

• Failure of out sourced agency to comply with the work in stipulated

time / not at all.

• Proposals sent by field not acted upon within specified time.

• Customer complaint not acted upon.

MSETCL, Corporate Office, Mumbai deals with non-confirming

product/services by one or more of the following ways:

a) By taking action to eliminate the detected non conformity

b) By authorizing its use, release or acceptance under concession by

relevant authority and where applicable, by the customer

c) By taking action to preclude its original intended use or application

d) By fixing up responsibility on the authority caused for non conformities

e) By taking disciplinary action against the errant employee/authority

Records of the nature of non-conformities and any subsequent actions

taken, including concessions obtained, are maintained.

When nonconforming product/service is detected after delivery or use has

started, MSETCL Corporate Office, Mumbai takes action appropriate to the

effects or potential effects, of the non-conformity.

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8.4 Analysis of data

MSETCL, Corporate Office, Mumbai collects and analyse appropriate

data to determine the suitability and effectiveness of the quality

management system and to identify improvements that can be made. This

includes data generated by measuring and monitoring activities and other

relevant sources.(Annexure - IV)

MSETCL, Corporate Office, Mumbai analyses this data to provide

information on:

a. Customer satisfaction and/or dissatisfaction;

b. Conformance to customer requirements;

c. Characteristics of processes, service and their trends including

opportunities for preventive actions

d. Suppliers.

8.5 Improvement

8.5.1. Continual Improvement

MSETCL, Corporate Office, Mumbai plans and manages the

processes necessary for the continual improvement of the quality

management system. The continual improvement of the quality

management system is facilitated through the use of the quality policy,

objectives, audit results, analysis of data, corrective and preventive action

and management review. (Annexure –VI)

For implementing effective continual improvement, MSETCL has already

identified the areas for improvement. A ten-point program is prepared and

its action plan is also prepared. The identified ten points are as follows;

01.Planning and Design

02.Construction

03.Operation and Maintenance

04.State Load Dispatch Center

05.Transmission O&M Co –ordination, procurement and Stores.

06.Finance and Accounts.

07.Human resource and Administration

08.Corporate planning and regulatory cell (CPRC)

09.Commercial (Proposed)

10.General requirements.

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8.5.2 Corrective action

MSETCL, Corporate Office, Mumbai takes corrective action to

eliminate the cause of non-conformities in order to prevent recurrence.

Corrective action is appropriate to the impact of the problems encountered.

The documented procedure “Corrective and Preventive actions”

(MSETCL/CO/QP/07) defines requirements for:

a. Identifying non-conformities (including customer complaints);

b. Determining the causes of nonconformity;

c. Evaluating the need for actions to ensure that non-conformities do not

recur;

d. Determining and implementing the corrective action needed;

e. Recording results of action taken;

f. Reviewing of corrective action taken.

8.5.3 Preventive action

MSETCL, Corporate Office, Mumbai identifies preventive action to

eliminate the causes of potential non-conformities to prevent occurrence.

Preventive actions appropriate to the impact of the potential problems are

taken in time.

The documented procedure “Corrective and Preventive Action”

(MSETCL/CO/QP/07) defines requirements for:

a. Identifying potential non-conformities and their causes;

b. Evaluating the need for action to prevent occurrence of non

conformities;

c. Determining and ensuring the implementation of preventive action

needed;

d. Recording results of action taken;

e. Reviewing of preventive action taken.

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Annexure - III

SERVICE REALISATION PROCESS & INTERACTIONS

QP 3 Management Responsibility

&

a. Corrective & Preventive

Action

(QSP/CAPA/07)

Load growth rate

Monthly meetings

Internally

determined

C

U

S

T

O

M

E

R

QP 3 (Planning of

New lines

Transformer)

Customer-related

Processes

QP 10 - Determination of

Requirements (7.2.1)

- Review of

Requirements (7.2.2)

- Customer

Communication

(7.2.3)

Production & Delivery

- Identification &

Traceability (7.5.3)

- Preservation (7.5.5)

- Monitoring &

Measurement of Product (In

– process & Final) (8.2.4)

- Delivery (7.5.1)

C

U

S

T

O

M

E

R

Information

(Production

&Delivery)

Augmentation

of line

S/S

Maintenance

Practices/

c. QP 6

Control of NC Product

Power evacuation

Load growth rate

Load flow Enquiry

Order/

Amendments

Pending

Orders

Material

Requirement

s

Material

Issued

Disposition

Action of

NC Products

Identified

NC

Products

Interruption/ failure

of

equipment

Power

Transmission

Customer

Feedback

b. QP 4 Purchasing & Control of Purchased Product

- Supplier Selection & Evaluation (7.4.1)

- Purchasing (7.4)

- Verification of Purchased Product (7.4.3)

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Annexure -V

CORPORATE QUALITY MANUAL DISTRIBUTION LIST

Sr.No.

Name of Document

Doc. No.

Issue / rev.no.

Issue and revision date

Issued to Designation

Copy no.

Sign.

1. Corporate Quality manual

Q.M.& QSP

01/00 00 /00 Managing Director

Controlled Copy No. 1


Q.M.& QSP

01/00 00 /00 Director [operation]

Controlled Copy No.2


Q.M.& QSP

01/00 00 /00 Director [Finance]



Q.M.& QSP

01/00 00 /00 Director [HRD &ADM]



Q.M.& QSP

01/00 00 /00 Executive Director [operation]



Q.M.& QSP

01/00 00 /00 Executive Director [Corporate Affairs]



Q.M.& QSP

01/00 00 /00 Auditors Copy



Q.M.& QSP

01/00 00 /00 Company secretary



Q.M.& QSP

01/00 00 /00 Chief Engineer [Trans Proj.]


54

MSETCL CORPORATE

OFFICE


MSETCL/CO/QM/ 01

ISSUE/REV : 01/00

DATE : 01.08.06

APPROVED BY MD

ISSUED BY MR



Q.M.& QSP

01/00 00 /00 Chief Engineer [Trans O&m]



Q.M.& QSP

01/00 00 /00 Chief Engineer [stores]



Q.M.& QSP

01/00 00 /00 Chief Engineer [STU]


13 Corporate Quality manual

Q.M.& QSP

01/00 00 /00 C.G.M. [HRD&Adm]



Q.M.& QSP

01/00 00 /00 C.G.M. Finance



Q.M.& QSP

01/00 00 /00 G.M. [HRD&Adm]



Q.M.& QSP

01/00 00 /00 G.M. Controlled Copy No.16


Q.M.& QSP

01/00 00 /00 G.M. Controlled Copy No.17


Q.M.& QSP

01/00 00 /00 DY.G.M. Controlled Copy No.18


Q.M.& QSP

01/00 00 /00 C.I.R.O.


Q.M.& QSP

01/00 00 /00 S.E.(O&M) Controlled Copy No.19

21 Corporate Q.M. 01/00 00 /00 S.E.(R&M) Controll

55

MSETCL CORPORATE

OFFICE


MSETCL/CO/QM/ 01

ISSUE/REV : 01/00

DATE : 01.08.06

APPROVED BY MD

ISSUED BY MR


Quality manual

& QSP

ed Copy No.20


Q.M.& QSP

01/00 00 /00 S.E.( STU) Controlled Copy No.21


Q.M.& QSP

01/00 00 /00 S.E.(S/S) Controlled Copy No.22


Q.M.& QSP

01/00 00 /00 S.E.(Admn) Controlled Copy No.23


Q.M.& QSP

01/00 00 /00 S.E. ( Lines Turn key)

Controlled Copy 24


Q.M.& QSP

01/00 00 /00 E.E. 9Corporate plan.)

Controlled Copy 24


Q.M.& QSP

01/00 00 /00 M.R. Master Copy


Q.M.& QSP

01/00 00 /00 S,E. (CPM) Controlled Copy No.26


Q.M.& QSP

01/00 00 /00 S.E. ( CPM) Insp


03.+mcectcl+qm

Documents

design development review

design development planning

management review

design development validation

design development output

measurement of service

design development inputs

management responsibility