04. bmo mock exam answer key

8/14/2019 04. BMO Mock Exam Answer Key

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Test Name: BMO Old Period 2 2012

1. c. staffing

2. b. planning

3. c. decisional

4. d. networking

5. b. It is a current assessment of what an individual can do.

6. d. dynamic fleibility

!. b. likelihood of "uitting

#. a. classical conditioning

$. c. behaviour is a function of its conse"uences

1%. b. a man learns how to perform yoga by watching a videotape of a yoga teacher.

11. b. &hey can be substantially different.

12. c. attribution theory

13. b. 'n employee is late because of a flat tire.

14. a. consensus

15. d. self(serving bias

16. b. defining the problem

1!. b. self(actuali)ation

1#. b. &heories * and +

1$. c. high nPow, low nAff

2%. d. enactive mastery

21. c. e"uity tension is created

22. d. a"uire more tenure

23. c. moods

24. c. hate

25. c. 'll cultures agree on the interpretation they give to emotions.

26. c. negative affect


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2!. b. affect intensity

2#. b. informal

2$. c. e"uity

3%. c. intragroup conflict often occurs

31. a. conformity

32. b. deviant workplace behaviour

33. c. status

34. a. speed

35. c. provide means by which individual efforts can be identified

36. c. centrali)ation-decentrali)ation

3!. c. functional

3#. a. chain of command

3$. c. 'n individual should be directly responsible to only one supervisor.

4%. c. high employee ob discretion

/ection 0 ssays

1. Group Behaviour (25 points)

a ame the 5 stages of group development model 5 points Forming - Members feel much uncertainty

Storming - Lots of conflict between members of the group Norming - Members have developed close relationships and cohesiveness

Performing - The group is finally fully functional

Adourning - !n temporary groups" characteri#ed by concern with wrapping up activities ratherthan performance

b) Explain the criticisms of this model? (2 points for each criticism; total 10points)

Assumption$ the group becomes more effective as it progresses through the first four stages%

Not always true & group behavior is more comple'

(igh levels of conflict may be conducive to high performance

The process is not always linear

Several stages may occur simultaneously

)roups may regress

!gnores the organi#ational conte't

c) Explain how cultural differences may affect group behavior (10 points) Status and Culture

o The importance of status varies with culture

o Managers must understand who and what holds status when interacting with people

from another culture

Social Loafing


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o Most often in *estern +individualistic, cultures

Group Diversityo !ncreased diversity leads to increased conflicto May cause early withdrawal and lowered morale

o !f the initial difficulties are overcome" diverse groups may perform better

o Surface diversity may increase openness

2. Motivation (25 points)

a efine what motivation is and what it7s 3 key elements are 2 points for definition and 2 points for each key

element8 total # points The processes that account for an individuals intensity" direction" and persistence of effort

toward attaining a goal & specifically" an organi#ational goal%

Three key elements:

!ntensity & how hard a person tries

.irection & effort that is channeled toward" and consistent with" organi#ational goals

Persistence & how long a person can maintain effort

b) Explain what oc!e"s #goal setting theory" is and why it can lead to increased

organi$ational performance% (& points for definition and & points for explanation

of increased performance; total 10 points)

That specific and difficult goals" with self-generated feedbac/" lead to higher

performance

.ifficult )oals$

o Focus and direct attention

o 0nergi#e the person to wor/ harder

o .ifficulty increases persistence

o Force people to be more effective and efficient

c)% 'ame 2 factors that affect the relationship between goals and

performance% ( points)

a% )oal commitment +the more public the better,

b% Tas/ characteristics +simple" well-learned,

c% 1ulture +best match is in North America,

04. bmo mock exam answer key

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