AZERBAIJAN

QUARTERLY NEWSLETTER FROM SUEZ environnement

OUR NEW PEOPLE Our first quarter of activities, from September to November 2014, had been mainly dedicated to the first operational maturity assessment and to the first Learning Expedition. During the second quarter, we have worked on the training plan for the period 2015- 2016, initiated some immediate training sessions and presented 19 new WIKTI kits for different processes.

Our team has been completed with the arrival of a new customer management expert, Vicente MORIL, a new sewage expert, Antoine FABRE and our internal Azerbaijani-English interpreter, Parvin CAICEDO LANGER. We have also a new workplace, in the 6th floor of AZERSU’s headquarters.You will read in this newsletter details about our new people and about our new activities. Enjoy your reading and do not hesitate to contact us about any question or any need you would have regarding our activities.Enjoy a Good NOVRUZ with your families and your friends.

Alain CARBONEL, branch director

OUR NEW PEOPLE Parvin CAICEDO LANGER

Parvin is graduated with a Master from the Azerbaijan University of Languages of Baku in English Language and Literature. She was previously working as a translator for TAMIZ SHAHAR. She joined the team on the 19th of January 2015 and she is in charge of translations, interpretations and coordination of translations with our external interpreters.

Vicente MORILVicente has obtained a Master in Business Management and Marketing from the FUNDESEM Business School in Alicante. He has been working in Sales, Marketing and Information Systems in different Spanish, German and American Companies. He joined AGBAR (the branch of SUEZ Environnement in Spain) in 2008 and has been given different positions in Information Systems,

Business Development and Customer Management. He is our expert on Customer Management in charge of the training coordination and of operational training in this area.

Antoine FABREAntoine is graduated in Mechanics Engineering from Compiègne University and in Hydraulics from Grenoble University. He joined SUEZ environnement in 1992 and has been in charge of technical and organizational projects. He has worked in Argentina and Chile where he was operating a big wastewater treatment plant in Santiago de Chile. He is our expert

in Sewage Networks and Wastewater Treatment Plants in charge of the training coordination and of operational training in this area.

OUR NEW WORKING SPACESince the end of January 2015, we are located in the sixth floor of the main building of AZERSU headquarters, besides the Competences Division of the Human Resources Department.

We are at your disposal in our two rooms for any query or suggestion you may have. Do not hesitate to come. You will be well received.

OUR MAIN ACTIVITIES FOR 2015According to our contract, we have very ambitious goals in 2015.The first one is obviously to satisfy the biggest number of people in AZERSU.To achieve this, we have planned:• To make, with the collaboration of the know-how officers of AZERSU,

a complete library of updated knowledge about the 34 water andwastewater processes defined in the contract.

• To define a precise training plan and to execute it, scheduling5333 days-men of training and providing 44 training kits for these sessions.

• To train 80 internal trainers of AZERSU who will be able to givesome trainings in their field of competencies and obviously increasethe number of training days-men.

• To follow all trainees in the field by our experts in order to checkif they would correctly apply the knowledge and practices learntduring the trainings.

• To organize three immersion sessions, two in France and one inSpain for Leak Detection, Sewer Networks Diagnosis and HumanResources topics, the participation of 5 AZERSU managers willparticipate in the SUEZ environnement World Technical Congress,held in Paris from 9th to 13th of March 2015 and two LearningExpeditions in China, England and Morocco.

• To schedule 84.5 days of technical assistance for equipping theTraining Center and the external platforms in Hövsan, and to setprocedures for managing training and competences.

• To make a new assessment, along with the know-how managers ofAZERSU, in the 5 cities designated by AZERSU at the beginning ofthe contract: Baku, Sumqayit, Ganja, Guba and Oğuz

All our team, along with the training department of SUEZ Environnement in Paris is mobilized to do his best to make this year very successful in terms of capacity building for AZERSU.

DECEMBER 2014-FEBRUARY 2015

QUARTERLY NEWSLETTER FROM SUEZ environnement AZERBAIJAN

IMMEDIATE TRAININGSWithout waiting for the complete training plan, which has been delivered to AZERSU on the 25th of February, we have delivered trainings in two major domains in February.

Our first training has been held on the 3rd and 5th of February 2015. This training, given to 16 managers of the commercial departments of the Peninsula of Absheron, by Yannick BONHOMME, was about the reduction of Commercial Losses. The trainees have now to elaborate an action plan in their rayon applying the recommendations given. Vicente MORIL, our expert in Customer Management, will help them to do that during the month of March. We expect from this training a reduction of commercial losses in every district and so more revenues for AZERSU.

We have followed with four weeks of training in Health and Safety in various fields:

• Trench Digging Work Excavation• Waste Water Networks• Water treatment plants, reservoirs and mains• Electric Safety

Health and Safety is an important issue for any water supplying company. It is even more important for a company employing 11 000 people around the country. Nobody comes to work to be injured. Risks are important everywhere and a lot of precautions have to be taken before initiating any work. Our trainings have given the essentials recommendations in every field. Site visits have completed the theoretical trainings in Hövsan and Ceyranbatan. 120 people of AZERSU have thus been trained. They will be followed by our experts in April and May in order to check if they correctly apply the rules.

Safety must come first in mind before initiating an activity. It is also a concern which must concern every person in the company, from the top management to simple workers. Please, bear always this in mind.

PRESENTATION OF SUEZ Environnement POLICIES AND FACILITIES FOR PURCHASE AND LOGISTICSResponding at a need expressed by AZERSU, SUEZ environnement has organized a 3 days visit to Barcelona and Paris for 5 managers of AZERSU interested in knowing how SUEZ environnement is dealing with these aspects.

The participants have been very pleased and interested by what they saw between the 16th and the 18th of February.

In Barcelona, they had a presentation of the purchasing policy of AGBAR, the water company of SUEZ environnement in Spain, and visited the central warehouse of Subirats.

In Paris, they had presentation by Lyonnaise des Eaux about the procurement of strategic items for a water company and had an opportunity to visit warehouses and a water treatment plant.

Our teams, in Baku or elsewhere in the world, are prepared to help AZERSU in these important topics, even if this process is not part of the perimeter of our contract.

Realization: Michel HURTREZ - DIPI SUEZ ENVIRONNEMENT - Photos credit: SUEZ ENVIRONNEMENT - March 2015